Total 100 Customer Service job vacancies in Slippery Rock, Pennsylvania

• Assists with reviews and analyses of functions/programs in support of Management Program activities. Utilizes program plans, operating budgets, and interviews to determine the continued effectiveness of plans, programs, and policies.
• Participates with higher level specialists in planning sessions and discussions of innovative ways to carry out assigned programs and new programs.
• Assists with researching and identifying program concepts and techniques. Monitors activities identified for special interest to keep leadership informed of developments through conferences and briefing papers.
• Participates in basic studies designed to analyze issues of effectiveness, efficiency, and productivity affecting administrative and business programs.
• Assists higher graded specialist with planning, coordinating, and accomplishing studies which require skill in analysis and information gathering techniques.
• Assists higher graded specialist with planning, coordinating, and accomplishing studies which require skill in analysis and information gathering techniques.
• Analyzes and evaluates existing program and management policies, regulations, goals, or objectives to determine if processes are in compliance with requirements.

• The duties may include, but are not limited to:
• Selects samples from product lots of fresh fruits and vegetables in accordance with prescribed sampling and plans.
• Inspects products to determine the quality, condition, and/or compliance with U.S. Grade Standards or stated contract specifications.
• Prepares inspection reports based on examination of product.
• Draws and examines samples of the finished products of processed fruits and vegetables and determines grade, condition and wholesomeness.
• Makes observations to determine if plant facilities, operating methods, processing equipment and personnel are in compliance with sanitation requirements and regulations.
• Coordinates activities, schedules and work assignments for other inspection personnel assigned to the plant.
• Inspects raw product material to establish the suitability for processing.
• Conducts various audits and prepares audit reports.

The responsibilities of the Registered Nurse (RN) include but not limited to the following:

The Registered Nurse (RN) is responsible for providing competent, evidence-based care to patients with oversight of licensed vocational nurses/nursing assistants as appropriate to the setting. The nurse will assist in directing the provision of nursing education, orientation, competencies and providing quality improvement and enhance outcomes utilization. This nurse integrates knowledge, skills, abilities, and judgement and is self-directed in goal setting for managing complex situations. Validates understanding of the rationale for care processes and decisions. Questions clinical practices for the purpose of providing evidence based care. The nurse will demonstrate the ability to cope with and manage competing priorities. The nurse demonstrates competence in practice and decision making, deliberate planning, and critical thinking skills.


VA offers a comprehensive total rewards package: VA Nurse Total Rewards

Pay: Competitive salary, regular salary increases, potential for performance awards
Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory

Work Schedule: Night with rotations
Compressed/Flexible: Not Available
Telework: Not Authorized
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

• Serves as purchase card holder, purchase supplies, equipment and services within delegated authority using mandatory or open market sources, ensuring proper and timely documentation and reconciling.
• Serves as the timekeeper in reviewing and verifying time and attendance; maintaining master files for area employees; performing leave audits; and informing the supervisor of any inconsistencies or aberrations in time and attendance.
• Receives and reviews incoming correspondence, ensuring necessary background material is attached when sending forward; and determines whether items can be personally addressed or need to be forwarded to the supervisor or other appropriate staff.
• Establishes, organizes and maintains a filing system of official material and records.
• Schedules meetings, prepares agendas, makes arrangements for meeting facilities and notifies participants of schedule changes; prepares materials to be used in presentations or training conducted by the supervisor and staff.

As a Director of Military Support, GS-0301-13, you will develop, coordinate and implement joint contingency plans for domestic emergencies, civil disturbances, natural disasters, state and federal contingency operations. Work with Military Component Commanders, active and reserve, as well as federal, state and local officials for the purpose of coordinating resources and execution of contingency plans through personal contacts and exercises with contributing agencies. Accomplish staff planning and coordinate on various types of MSCA state level operations. Estimate the post disaster event situation and probable tasks that may be assigned to military organizations/installations of the various services within the state. Develop, coordinate and implement the Antiterrorism/Force Protection Plan to include vulnerability, risk and threat assessments. Develop, coordinate and implement Governor's Plan on drug/law enforcement support, internal and external Drug Demand Reduction program. Develop, coordinate and implement the state NG physical security program to include ammunition, weapons, aircraft, wheeled and tracked vehicles and other federal property stored at numerous facilities statewide. Plan, organize, and direct the activities of the assigned National Guard technicians, ensuring that the advice and assistance provided complies with legal and regulatory requirements and meets customer needs. Perform other duties as assigned.

As a Preservationist you:

• Perform carpentry, masonry and painting related tasks, including roofing, framing, finishes, windows, doors, and cabinetry.
• Replicate historic features, historic mortar mixes, and other treatments on historic structures while maintaining the maximum amount of historic fabric.
• Perform journeyman level carpentry and masonry tasks to repair, reconstruct, replicate, restore, or rehabilitate historic structures and historic features.
• Utilize investigation techniques to perform condition evaluations and recommend appropriate treatments for historic structures.
• Make precise calculations of quantities, volumes, area, curves, arcs, tangents and elevations using tapes, rules, squares, angle finders, levels, sight levels, compass, divider, calipers and arithmetic calculations.
• Perform tasks in accordance with oral instructions, written instructions, blueprints, sketches, drawings, specifications and building codes.
• Properly and safely select, use, and maintain a wide variety of modern and ancient hand tools, power tools, and stationary equipment for the performance of carpentry and masonry tasks.
• Identify historic materials by type, species, texture, color, etc. Select appropriate material for carpentry and masonry related repairs, restorations, rehabilitation and the reconstruction of historic structures.

• Supervises customer service and other MSA duties assigned for the proper and timely treatment of patients, timely and accurate completion of reports and associated administrative tasks and assure appointment schedules are maintained by MSA staff for one or more clinics.
• Supports patient safety standards using the correct Veterans Affairs identification of all patients through the use of two forms of identification, name and full Social Security Number.
• Assures MSA staff explains the VA's mandate to collect insurance information to veterans, their families, and other eligible patients.
• Assures positive front-line contact with patients and staff by setting the tone for perception concerning quality of healthcare services at the VA.
• When records are received, the incumbent will ensure that all necessary health/administrative information are integrated into Computerized Patient Record System (CPRS) by ensuring that MSA staff comply with facility scanning policies.
• Incumbent must screen/receive phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established clinic processes.
• Supervisory MSA is able to independently manage position responsibilities with little supervision as well as set priorities and deadlines adjusting the flow and sequencing of the work to meet team and patient needs.

• The duties described are for the full-performance level. At developmental grade levels, assignments will be of more limited scope, performed with less independence and limited complexity.
• The duties may include, but are not limited to:
• Assists cooperators in understanding of and compliance with the Migratory Bird Treaty Act (MBTA), Endangered Species Act, Bald and Golden Eagle Protection Act, and other wildlife-related laws.
• May be required to take extensive training and recurrent training on wildlife damage or disease recognition, control methods, and techniques.
• Communicates safe and effective damage management techniques through outreach and other channels to the general public.
• Assists other WS employees as requested and may assist in training new WS personnel.
• Modifies or adapts established damage or disease control techniques as necessary to meet local conditions and address specific environmental, economic, or political considerations.
• Recommends, to supervisor, areas for potential research or developmental study, to reduce the risks of damage to resources or disease transmission to domestic animals and humans.
• May develop and deliver training for cooperators, stakeholders, partner agencies and organizations, or other entities.
• Establishes and maintains cooperative relationships with other Federal, State, county and city government agencies, Tribes, corporations, educational or research institutions.
• Gathers, compiles, evaluates, and presents data on damage or hazards caused by various wildlife species to cooperators, stakeholders, and colleagues through project or program reports.

Major duties include, but are not limited to:

• Maintain a broad and specialized knowledge of IT principles, concepts, and methods.
• Provide expertise and advice during the development of IT solutions, services and products.
• Facilitate understanding and supports meetings between and with DOL customers and 3rd party service vendors.
• Implement, evaluate, monitor and plan work assignments that support OCIO Directorate mission and goals.
• Participate in deliberations and decisions relative to IT service, system and product effectiveness, planning, resource utilization, operations, and organizational structure.
• Coordinate, develop, evaluate and provide status reports on IT strategic and tactical plans, which impact budget, management, policy development, and procurement processes.
• Examine current areas of IT application, identifies and coordinates future needs and develops appropriate courses of action to address gaps in performance.
• Develop project management plans, cost/benefit analysis, budgets and spending plans, work breakdown structures, resource plans and acquisition/procurement plans.
• Perform other duties as assigned.

• Selection can be made at any grade level: GS-05, GS-06, or GS-07. Grade determination will be set based on qualifications.
• Duties and responsibilities will vary depending on the level of the position, however you will be trained to develop into a full performance GS-07. Various duties may include:
• Monitor mandatory training for branch personnel and provide direction and assistance on completing training actions.
• Maintain calendar of supervisor's activities such as conferences, meetings, or other functions.
• Initiate a variety of personnel actions, annual performance ratings, and new employee orientation.
• Work with supervisors to develop and update training budget.
• Maintain property inventory for management/branch.
• Serve as the company cardholder for the branch.

• Selection can be made at any grade level: GS-05, GS-06, or GS-07. Grade determination will be set based on qualifications.
• Duties and responsibilities will vary depending on the level of the position, however you will be trained to develop into a full performance GS-07. Various duties may include:
• Monitor mandatory training for branch personnel and provide direction and assistance on completing training actions.
• Maintain calendar of supervisor's activities such as conferences, meetings, or other functions.
• Initiate a variety of personnel actions, annual performance ratings, and new employee orientation.
• Work with supervisors to develop and update training budget.
• Maintain property inventory for management/branch.
• Serve as the company cardholder for the branch.

WHAT IS THE SMALL BUSINESS/SELF-EMPLOYEED DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
SB/SE, Collection Operations, Specialty Insolvency

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

As a Front Line Manager you will:

• Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work.
• Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
• Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action.
• Give advice, counsel or instruction to employees on work and administrative matters.
• Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions.
• Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate.
• Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases.
• Identify developmental and training needs of employees, providing or arranging for needed development and training.
• Initiate ways to improve production, work processes and/or to increase the quality of the work directed.

• Serves as the Commodity Support Liaison (CSL) for a specific supply chain, within the Customer Operations Directorate.
• Serves as the subject matter expert for the Defense Logistics Agency within their assigned chain providing advice and assistance to Air Force, Space Force, Army, Navy, Marine Corps, and non-DoD representatives on their Troop Support requirements.
• Responsible for support functions for assigned customer requirements, requiring a detailed knowledge of customer needs related to various tailored logistics programs such as Prime Vendor Programs, (con't below)
• service peculiar design and deployment scheduling, forecasting and requisitioning behavior and consumer, retail/wholesale inventory management and ownership techniques.
• Acts as a customer advocate and a prime point of contact, working jointly with logistics partners in support of large-scale programs, life cycle management design and deployment programs.
• Coordinates required logistics support between DLA entities and MILSVC entities, including the areas of supply procedures, forecasting, requirements determination, documentation, acquisitioning, quality control.
• Coordinates maintenance, item specifications, procurement data, transportation pipelines, manufacturing, fabrication, production, etc., to ensure life cycle support for customer programs.
• Analyzes customer forecasting and requirements with Directorate, to identify trends for assigned major programs and/or systems.

Major duties include but are not limited to:

The incumbent reminds the Chief or designee of appointments and assembles background information and related materials needed to appropriately attend meetings/conferences. The incumbent schedules and prepares material for educational conferences, staff and Medical Center meetings attended by the Chief and Social Worker Supervisors, and other in- service training sessions provided for the department's staff. The incumbent organizes schedules (daily, monthly, annually) for Social Work providers, incorporating various clinics, patient visits, meeting attendance, educational activities, scheduled leave, etc., and distributes individual schedules on a daily basis or at intervals requested by providers. The incumbent receives telephone calls and greets visitors, referring urgent matters for immediate attention. Screens calls to determine the nature and purpose of the call and refers callers to appropriate staff and/or handles the calls independently. Incumbent independently responds to requests for information such as status of clinic appointments, availability of treatment resources, provider contact information for specialty treatment, and correspondence from other Medical Centers, service representatives and Veterans; forms and data required for response to requests for release of information; eligibility requirements, etc. Incumbent maintains a positive attitude, professionalism, and composure during difficult, busy, and challenging times or when faced with changing demands, priorities, and obstacles. Consistently responds to Veterans and their families, visitors, co- workers, and staff requests for assistance in a courteous and cooperative manner.

Work Schedule: 8:00am - 4:30pm, Monday - Friday
Position Description/PD#: Program Support Assistant/PD022460
Permanent Change of Station (PCS): Not authorized

Duties include but are not limited to:

• Delivers fundamental knowledge-based care to assigned clients while developing technical skills.
• Assesses, plans, implements, and evaluates care based on age-specific components.
• Provides case management, assessment, triage, Veteran education, resource coordination, medication and treatment coordination, and care planning.
• Assumes responsibility for the coordination of care focused on patient education, self-management, and customer satisfaction throughout the continuum of care.
• Administers medications and procedures per established policies and guidelines.
• Influences care outcomes by collaborating with members of the interdisciplinary team.
• Executes position responsibilities that demonstrate leadership, experience, and creative approaches to management of complex client care.
• Demonstrates core elements of performance include knowledge and active participation in the unit/program level quality improvement process and initiatives as well as customer service programs.
• Provides direct Veteran care and care coordination, as it pertains, to Veterans and their care within the HBPC Program.
• Assists in directing the provision of nursing education, orientation, competencies and providing quality improvement and outcomes utilization.
• Evaluates outpatient outcomes of evidence-based decisions and practice changes for HBPC individuals, groups, and populations.