Total 11 Customer Service job vacancies in Shipley, BD18 4HD

JOB TITLE: Customer Support

SALARY: £23,500

LOCATION(S): Shipley, covering our friendly Shipley Market Square branch
HOURS: 35 hours a week, including Saturdays

WORKING PATTERN: Full-time

About this opportunity
Do you want to be part of a team that makes a genuine difference to customers, businesses and communities?

As one of our Customer Support colleagues, you'll learn, grow and develop within an inclusive organisation with genuine values focussed on putting people first.

You could be in one of our branches helping our customers side by side, or working from home, doing your best to help the person at the other end of the line (we also connect via social media, web-chat and remote advice video calls).

You'll learn to make the most of your best talent - helping people. You'll show you care and understand what matters to them and if you don't know the answer then you'll have access to a supportive team that do.

From Day 1 we'll provide all the training and support you'll need. Join us and, as well as making a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself. Great colleagues, transforming workspaces, potential hybrid working and a wide variety of career opportunities - you'll find them all here.

About us
From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions. Who are excited to push boundaries and make change happen. Together, we can grow with purpose.

What you'll need

• Crucially, you're a people person - to be honest and genuine, caring about helping people with their finances (no previous financial services experience required)
• The ability to quickly build relationships to give customers a fantastic experience.
• The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity - taking time to resolve queries and giving our customers confidence in the service you're providing.
• The commitment to deliver on your promises and going above and beyond for your customer.
• A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.
• If located in in one of our hybrid locations, you will need to meet our Homeworking criteria, for example, a quiet, private room at home, stable internet connection.
  
  

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive?

Apply today and find out more. (Please note our roles can generate a considerable amount of interest and close early so don't miss out on this opportunity to apply today.)

Proud member of the Disability Confident employer scheme

Join Our Team as a Hospitality Services Manager at Hallmark Luxury Care Homes!

Position: Hospitality Services Manager

Location: Henley Manor, Henley on Thames

Type: Full time- Perm- 40hrs

Salary: Competitive Salary

At Hallmark Luxury Care Homes, we're dedicated to cherishing every moment and providing exceptional care that supports residents to live each day to the full. We believe in celebrating the privilege of aging and embracing it with open arms. Since our inception in 1997, we've been committed to delivering outstanding care across all our homes in England and Wales.

As a family-run provider, we understand the importance of nurturing relationships, and that's why our care revolves around family values. Each of our homes is equipped with innovative facilities and supported by a dedicated care team, ensuring a comfortable stay alongside the highest quality care available.


About the Role:

Are you an experienced Hospitality Services Manager looking for a rewarding opportunity to make a positive impact in the lives of others? We invite you to join the Hallmark Care Homes family, where excellence and compassion are at the heart of everything we do.

As a Hospitality Services Manager, you'll play a pivotal role in ensuring the highest standard of hospitality services within our care home. Reporting to the General Manager, you'll use your expertise to supervise all aspects of hotel services, promoting a positive and supportive working environment for our team members.

Key Responsibilities:

Inspiring Leadership: Provide strong leadership, motivation, and inspiration to our team members, ensuring they deliver outstanding hospitality services in a safe and hygienic environment.
Environmental Standards: Uphold environmental standards by coordinating between housekeeping, laundry, maintenance, and care teams.
Resident Experience: Build relationships with residents, champion their experience, and manage their expectations by taking on board their feedback.
Financial Management: Control costs and identify revenue opportunities to ensure effective budget management.
Collaboration: Work closely with the chef and kitchen team to ensure restaurants are presented to a five-star standard and provide exceptional service.
What We're Looking For:

Experience: Previous experience as a Hospitality Services Manager within the hospitality sector (not necessarily healthcare).
Qualifications: Degree or diploma in Hotel Management or equivalent.
Financial Acumen: Experience managing budgets, revenue proposals, and forecasting results.
Leadership Skills: Excellent leadership skills with the ability to inspire and motivate a team.
Communication: Exceptional communication skills, both verbal and written.
Reap the Rewards:

Your dedication and hard work will be celebrated with a competitive salary, outstanding training and development opportunities, and a supportive work environment. But that's not all! Here's what else you can expect:

Valued as our Greatest Asset: Be part of a values-driven company that puts people first.
Skyrocket Your Career: Avail yourself of industry-leading training and development, propelling your career to new heights.
Wellness Matters: Enjoy excellent benefits, including a pension, life assurance, and optional healthcare.
Exclusive Perks: Embrace our rewards and discount scheme – Hallmark Rewards.
Balance is Key: Experience a fulfilling work-life balance, nurturing your well-being.
If you're ready to join a team that values excellence, compassion, and innovation in hospitality services, apply now and become part of our inclusive and empowering community at Hallmark Luxury Care Homes!

Hallmark Luxury Care Homes is committed to promoting equal opportunities in employment and in the workplace and welcome applications from all suitably qualified candidates regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process. If there are additional options, you’d like to request in making your application, please contact the recruitment team on 01277 314191 or send an email to Recruitment@hallmarkcarehomes.co.uk

Location: Evesham

Since 1989, we've supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home.

We're looking for people who are passionate about care, and who want to help others to join our amazing teams. We don't require you to have any previous social care experience, what we do need from you is to have the Right to Work in the UK, as we are NOT able to offer Health and Care Worker visas. Additionally, you are required to have a full UK driving license with access to your own vehicle.

If you're looking for a job that can be flexible around your lifestyle there are a variety of shift patterns available to work in mornings, afternoons, evenings or weekends.

At Helping Hands, we can offer the following benefits

• Paid mileage of 35p per mile between calls
• Early Pay App request up to 50% of your pay in advance of pay day
• Earn up to £100 for referring a friend
• Our care assistants are directly employed by us giving you access to holiday entitlement and our pension scheme
• Apprenticeship opportunities available to existing staff
• Support to complete nationally recognised qualifications including your Care Certificate and NVQs. Your career development is important to us if you want to progress, we can help!
• FREE Blue Light Card national discount card for hundreds of retailers
• Annual pay reviews based on cost of living

Being a Care Assistant means you need to be adaptable, kind-hearted and put others first. Your role may include:

• Providing companionship
• Support with personal care such as showering, bathing and toileting
• Helping with mobility around the home
• Overseeing medication and providing medical support
• Helping around the house with cleaning, cooking and tidying
• Running errands such as food shopping or picking up prescriptions

Location: Shipley

Since 1989, we've supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home.

We're looking for people who are passionate about care, and who want to help others to join our amazing teams. We don't require you to have any previous social care experience, what we do need from you is to have the Right to Work in the UK, as we are NOT able to offer Health and Care Worker visas. Additionally, you are required to have a full UK driving license with access to your own vehicle.

If you're looking for a job that can be flexible around your lifestyle there are a variety of shift patterns available to work in mornings, afternoons, evenings or weekends.

At Helping Hands, we can offer the following benefits

• Paid mileage of 35p per mile between calls
• Early Pay App request up to 50% of your pay in advance of pay day
• Earn up to £100 for referring a friend
• Our care assistants are directly employed by us giving you access to holiday entitlement and our pension scheme
• Apprenticeship opportunities available to existing staff
• Support to complete nationally recognised qualifications including your Care Certificate and NVQs. Your career development is important to us if you want to progress, we can help!
• FREE Blue Light Card national discount card for hundreds of retailers
• Annual pay reviews based on cost of living

Being a Care Assistant means you need to be adaptable, kind-hearted and put others first. Your role may include:

• Providing companionship
• Support with personal care such as showering, bathing and toileting
• Helping with mobility around the home
• Overseeing medication and providing medical support
• Helping around the house with cleaning, cooking and tidying
• Running errands such as food shopping or picking up prescriptions

Join Our Bighearted Team: Gardener and Maintenance Assistant at Hallmark Luxury Care Homes!

Position: Gardener and Maintenance Assistant
Location: Henley Manor, Henley on Thames
Type: Full Time- Perm- 40hrs
Salary: £13.00 per hour

At Hallmark Luxury Care Homes, we are committed to cherishing every moment and providing exceptional care that allows residents to live life to the fullest. As a family-run provider, we believe in the power of relationships, fostering a nurturing environment that reflects our family values. Since 1997, we’ve been delivering outstanding care across all our homes in England and Wales, ensuring both our residents and team members feel supported and valued.

The Role:

We are excited to offer a dual role as Gardener and Maintenance Assistant, where you will play a crucial part in maintaining our beautiful grounds and ensuring the safety and comfort of our residents. This is an excellent opportunity for someone who loves working outdoors, enjoys hands-on work, and wants to contribute to creating a welcoming environment for our residents.

As Gardener, you will ensure our outdoor spaces are maintained to the highest standards, from tending to gardens and flowerbeds to ensuring that all outdoor areas are safe and inviting. As Maintenance Assistant, you will support the general upkeep of the home, handling minor repairs, conducting regular system tests, and ensuring regulatory compliance.

Key Responsibilities:

Gardener Duties:
Maintain our grounds, ensuring they are visually appealing, safe, and tidy.
Tend to flowerbeds, shrubs, and trees, nurturing vibrant outdoor spaces that enhance the resident experience.
Care for equipment and outdoor structures, such as fencing, ensuring they are well-maintained.
Clear snow and ice during winter to ensure the safety of residents and staff.
Maintenance Assistant Duties:
Assist with minor repairs and general upkeep to ensure the home remains in top condition.
Conduct regular checks and tests on systems to meet regulatory and statutory requirements.
Collaborate with the Maintenance Operative to maintain both the internal and external environment of the home.
What We're Looking For:

Passion for the Outdoors and Maintenance: You have a genuine love for gardening and hands-on maintenance work.
Team Player: You thrive in a collaborative environment, working effectively with others to achieve common goals.
Reliable and Trustworthy: You approach your work with professionalism and integrity.
Health and Safety Focused: You are knowledgeable about safety regulations and prioritise the well-being of residents and staff.
Reap the Rewards:

Your dedication and hard work will be rewarded with a competitive salary, outstanding training and development opportunities, and a supportive work environment. But that's not all! Here's what else you can expect:

Valued as Our Greatest Asset: Be part of a values-driven company that puts people first.
Skyrocket Your Career: Take advantage of industry-leading training and development to grow your career with us.
Wellness Matters: Enjoy excellent benefits, including a pension, life assurance, and optional healthcare.
Exclusive Perks: Benefit from our rewards and discount scheme – Hallmark Rewards.
Balance is Key: Experience a fulfilling work-life balance while nurturing your well-being.
At Hallmark Luxury Care Homes, we believe in creating environments where our residents can thrive and our team members are valued. If you’re ready to take on this dynamic role and make a meaningful impact, we invite you to apply and join our bighearted team!

Hallmark Luxury Care Homes is committed to promoting equal opportunities in employment and in the workplace. We welcome applications from all suitably qualified candidates regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation.

If you require any reasonable adjustments during the recruitment process, please contact our recruitment team via email at Recruitment@hallmarkcarehomes.co.uk.

Welcome with Warmth: Join Our Bighearted Team as a Care Assistant at Hallmark Luxury Care Homes and Provide Exceptional Care!

Position: Care Assistant
Location: Henley Manor, Henley on Thames
Type: Full or Part time Positions Available
Salary: £13.09

At Hallmark Luxury Care Homes, we are dedicated to cherishing every moment and providing exceptional care that supports residents to live each day to the full. We believe in celebrating the privilege of aging and embracing it with open arms. Since our inception in 1997, we have been committed to delivering outstanding care across all our homes in England and Wales.

As a family-run provider, we understand the importance of nurturing relationships, and that’s why our care revolves around family values. Each of our homes is equipped with innovative facilities and supported by a dedicated care team, ensuring a comfortable stay alongside the highest quality care available.

About the Role:

Are you passionate about providing exceptional care and making a real difference in the lives of others? As a Care Assistant at Hallmark Luxury Care Homes, you will play a crucial role in ensuring our residents receive the highest standard of care and support. You will provide personal care, assist with daily activities, and help create a warm and welcoming environment for our residents, always treating them with the dignity and respect they deserve.

In this role, you will:

Provide personal care and support to our residents.
Assist with daily activities such as dressing, bathing, and meal times.
Foster a warm, welcoming, and supportive environment.
Maintain clear communication with residents, families, and colleagues.
Support residents in living fulfilling and independent lives.
About You:

While qualifications such as an NVQ Level 2 in Health and Social Care are advantageous, what we value most is your compassion, dedication, and genuine interest in connecting with our residents and their families. If you possess these qualities, we will provide you with ample opportunities to further develop your skills through tailored courses designed to boost your confidence in every aspect of your role.

Reap the Rewards:

Your dedication and hard work will be celebrated with a competitive salary, outstanding training and development opportunities, and a supportive work environment. But that’s not all! Here’s what else you can expect:

Valued as our Greatest Asset: Be part of a values-driven company that puts people first.
Skyrocket Your Career: Avail yourself of industry-leading training and development, propelling your career to new heights.
Wellness Matters: Enjoy excellent benefits, including a pension, life assurance, and optional healthcare.
Exclusive Perks: Embrace our rewards and discount scheme – Hallmark Rewards.
Balance is Key: Experience a fulfilling work-life balance, nurturing your well-being.
Join Our Bighearted Community:

At Hallmark Luxury Care Homes, we believe in the power of exceptional care to enhance the lives of our residents. By joining our team, you become part of our bighearted community, where you’ll receive the support and encouragement you need to thrive in your role. If you’re ready to make a positive impact and create meaningful connections with our residents, we invite you to apply and become a valued member of our team!

Hallmark Luxury Care Homes is committed to promoting equal opportunities in employment and in the workplace and welcomes applications from all suitably qualified candidates regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process. If there are additional options you’d like to request in making your application, please contact the recruitment team on 01277 314191 or send an email to Recruitment@hallmarkcarehomes.co.uk.

At Czajka Care Group, as well as caring about our residents, we always go the extra mile for our team of more than 300 people, promoting their well-being and career progression at every level.
As Czajka Care Group is family owned and run, we’re not a faceless organisation. We value loyalty and provide career opportunities at all levels. Some of our team have been with the company for over 25 years – our dedication to training and development is a priority.

Assisting service users with all aspects of their personal care needs, including but not exclusively, physical, emotional and spiritual, whilst maintaining the comfort, privacy and dignity of the service user at all times.
Assist in the promotion of continence with dignity.
To assist the service user in using their personal and mobility aids whilst ensuring the aids are well maintained.
Assist with social activities by interacting with the service users and helping them to continue with hobbies and activities both outside and within the home.
To escort service users to and from the home when necessary to attend appointments etc.
To support the nurse or senior care assistant in charge to complete, observe and review Person Centred Care Plans, ensuring that service users are fully involved and in agreement, where possible, in the planning of their care, ensuring that care is appropriate to their needs.
To report any changes in the care needs of the service users to the nurse or senior care assistant
in charge and assist in the review of the Person Centred Care Plan where appropriate.
To complete accurate and effective written care records on a daily basis, in line with Czajka Care Group Policies and Procedures.
To act as a keyworker to nominated service users and support junior colleagues in their role as a keyworker.
To be involved in any formal service user care review meetings as required as a keyworker.
To identify social, recreational and educational opportunities for their designated service user, and assist service user to access where possible.
Take special responsibility for maintaining their designated service user's room and wardrobes etc in a tidy manner, checking clothing for repair and replacement, liaising with service user, family or significant other to ensure sufficient clothing of the type desired by the service user, and any other assistance the service user requires.
To assist service users during mealtimes in accordance with their care plan and serve meals and drinks as required.
To answer the nurse call bell promptly and give assistance to the service user as required, ensuring that required assistance is given in a timely manner.
To assist in ensuring the service users environment is kept clean and maintained as required in line with the service users care plan and with Czajka Care Group Policies and Procedures.
To report any incidents, accidents, occurrences or complaints to your line manager and record appropriately according to Czajka Care Group Policies and Procedures.
As the role includes personal care applicants aged 18+ can only be considered


Applicants will be working day shifts on a two week rota with alternate weekends.
Vacancies available across three sites:


Brookfield Nursing Home BD18 4EJ
Currergate Nursing Home BD20 6PE
Staveley Birkleas Nursing Home BD18 4HD



Training
Adult Care Worker L2 Standard.Maths and English Functional Skills if required.
Delivery at Shipley College by day release.


Qualifications required

GCSE or equivalent English (Grade 3+, A-D or L1 equivalent) desirable
GCSE or equivalent Maths (Grade 3+, A-D or L1 equivalent) desirable

Skills required

Communication skills
IT skills
Attention to detail
Organisation skills
Number skills

Prospects
This apprenticeship provides an ideal entry into the occupation and supports progression within the sector.
Czajka Care offers many options for career development.

Qualification / Standard : ST0005 Adult care worker
Duration 15 months

What skills and experience we're looking for

Oakfield is a residential special school catering for Key Stage 3 and Key Stage 4 pupils with social, emotional and mental health difficulties (SEMH). We are looking to appoint an enthusiastic and positive individual who is caring, approachable and compassionate by nature with excellent communication skills. No experience is necessary, as full training will be given. A desire to work in the SEMH sector is essential.

What the school offers its staff

What we can offer you:

• a supportive and friendly environment to develop and thrive
• a supportive induction programme.
• access to an excellent pension
• staff development opportunities
• free onsite car parking

Commitment to safeguarding

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment. Our recruitment process follows the keeping children safe in education guidance. Offers of employment may be subject to the following checks (where relevant): childcare disqualification Disclosure and Barring Service (DBS) medical online and social media prohibition from teaching right to work satisfactory references suitability to work with children You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

Welcome with Warmth: Join Our Bighearted Team as a Hospitality Host at Hallmark Luxury Care Homes and Create Memorable Moments!

Position: Host

Location: Henley Manor

Type: Various Positions Available

Salary: £12.13 per hour

At Hallmark Luxury Care Homes, we're dedicated to cherishing every moment and providing exceptional care that supports residents to live each day to the full. We believe in celebrating the privilege of aging and embracing it with open arms. Since our inception in 1997, we've been committed to delivering outstanding care across all our homes in England and Wales.

As a family-run provider, we understand the importance of nurturing relationships, and that's why our care revolves around family values. Each of our homes is equipped with innovative facilities and supported by a dedicated care team, ensuring a comfortable stay alongside the highest quality care available.

About the Role:

Are you passionate about creating a vibrant and welcoming environment for others? As a Hospitality Host at Hallmark Luxury Care Homes, you'll play a key role in providing stimulating experiences for our residents, ensuring they receive the exceptional care and support they deserve. We're committed to fostering warm and inviting atmospheres, filled with enriching events and top-notch hospitality. As a Hospitality Host, you'll be instrumental in bringing this vision to life, particularly by delivering friendly, engaging, and attentive service in our dining room, Cafes, and bar areas. It's a rewarding position that offers you the chance to make a meaningful difference in the lives of our residents every day.

About You:

Qualifications aren't necessary to become a Hospitality Host with us, but previous experience in a similar environment would be advantageous. Above all, we're looking for individuals who are personable, compassionate, and genuinely interested in connecting with our residents and their families. If you possess these qualities, we'll provide you with ample opportunities to further develop your skills through tailored courses designed to boost your confidence in every aspect of your role.

Reap the Rewards:

Your dedication and hard work will be celebrated with a competitive salary, outstanding training and development opportunities, and a supportive work environment. But that's not all! Here's what else you can expect:

Valued as our Greatest Asset: Be part of a values-driven company that puts people first.
Skyrocket Your Career: Avail yourself of industry-leading training and development, propelling your career to new heights.
Wellness Matters: Enjoy excellent benefits, including a pension, life assurance, and optional healthcare.
Exclusive Perks: Embrace our rewards and discount scheme – Hallmark Rewards.
Balance is Key: Experience a fulfilling work-life balance, nurturing your well-being.
At Hallmark Luxury Care Homes, we believe in the power of hospitality to enhance the lives of our residents. By joining our team, you become part of our bighearted community, where you'll receive the support and encouragement you need to thrive in your role. If you're ready to make a positive impact and create meaningful connections with our residents, we invite you to apply and become a valued member of our team!

Hallmark Luxury Care Homes is committed to promoting equal opportunities in employment and in the workplace and welcome applications from all suitably qualified candidates regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process. If there are additional options, you’d like to request in making your application, please contact the recruitment team on 01277 314191 or send an email to Recruitment@hallmarkcarehomes.co.uk

Company Description

FTI Receptionist

As per contract 37.5 hours, across four shifts between 7.00am and 20:00pm, Monday to Friday.

London

From £31,000 up to £33,000

Benefits:

• 28 Days holiday including bank holidays
• Plus your birthday off
• 3 volunteering days
• 3 days grandparent leave
• 24 week’s enhanced maternity leave
• Secondary carer leave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our HAPI app; high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Cycle to work scheme

Do you have a passion for providing genuine hospitality and impeccable service? Are you a collaborative team player? Are you friendly, professional and efficient? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a Receptionist who strives to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.

We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.

Job Description

Main Tasks:

The main day-to-day job duties include, but are not limited to the following:

• • • To follow all standards and procedures as outlined in the Reception SLAs.
    • To meet and greet clients and visitors and to inform relevant parties of their arrival.
    • To keep a track of people, know who they are meeting and which conference room is booked for them
    • To meet and greet clients and informing hosts of their arrival.
    • To maintain a neat & tidy reception area.
    • To ensure conference suites are tidy, stationary is stocked and correctly set up.
    • To ensure the booking system is up to date at all times
    • To maintain a comprehensive and accurate working record of room bookings
    • To check meeting rooms before meetings.
    • To liaise between FTI facilities, AV, IT, business support services and the catering department on conference booking requirements.
    • To email all bookers checking next day booking details, including catering, delivery time, dietaries, room set-ups and AV support details
    • To serve as an information source for clients
    • To answer MS Teams calls in a polite and professional manner and to the agreed standard
    • To complete each shift responsibilities to the highest standard, which include but are not limited to, completing next day booking confirmations, emailing bookers for the following week to obtain details for large events and fine dining, menus, dietaries, room set-ups and AV requirements, adding guests names and guests lists to security for next day arrival
• To report any faults in meeting rooms and reception areas
  • • To provide after-hours receptionist presence if required, in respect of early starts for clients
    • Maintain awareness of health and safety regulations in the building

Carry out any administrative task deemed reasonable by your manager or supervisor

Qualifications

Essential skills:

• • • Well presented, immaculately groomed and in full uniform.
    • Polite, tactful, and diplomatic
    • Energetic, confident, and enthusiastic
    • Ability to work under pressure
    • Able to communicate in a calm professional manner
    • Excellent telephone manner and interpersonal communication
    • Customer and client focused
    • Able to pre-empt a situation
    • Reliable, flexible, and adaptable
    • IT Literate in MS Office Suite (word, excel and outlook)

Additional Information

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.

BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.

Join us and bring your unique perspective to our team.

Proud member of the Disability Confident employer scheme

Company Description

FTI Receptionist

London

Up to £31,000

Benefits:

• 28 Days holiday including bank holidays
• Plus your birthday off
• 3 volunteering days
• 3 days grandparent leave
• 24 week’s enhanced maternity leave
• Secondary carer leave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our HAPI app; high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Cycle to work scheme

Do you have a passion for providing genuine hospitality and impeccable service? Are you a collaborative team player? Are you friendly, professional and efficient? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a General Assistant who strives to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.

We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.

Job Description

The main day-to-day job duties include, but are not limited to the following:

• To follow all standards and procedures as outlined in the Reception SLAs.
• To meet and greet Clients and Visitors and to inform relevant parties of their arrival.
• To keep a track of people, know who they are waiting to see and which conference room is booked for them.
• To escort the Clients to the conference suites, take their coats and make them feel welcome.
• To maintain a neat & tidy reception area.
• To ensure conference suites are tidy, stationary stocked and correctly set up.
• To ensure the booking system is up to date at all times
• To maintain a comprehensive and accurate working record of room bookings
• To do regular routine room checks.
• To liaise between FTI facilities, AV, IT, Business support services and the catering department on conference booking requirements.
• To check next days bookings and make amendments as necessary
• To serve as an information source for clients
• To assist with the security of the conference rooms.
• To answer the telephone (on Switchboard and Reception) in a polite, friendly and professional manner and to agreed standard
• To complete daily task on duties rota
• To carry our reasonable administrative tasks in relation to the switchboard services
• To report any faults in meeting rooms and reception areas
• To carry out photocopying on request
• To provide after hours receptionist presence if required, in respect of afterhours functions
• Maintaining awareness of health and safety regulations in the building
• Carry out any task deemed reasonable by your manager or supervisor

Qualifications

The successful candidate must have excellent communication skills, as well as being comfortable with using different visitor management systems, and the ability to prioritise work due to constantly changing circumstances.

Additional Information

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.

BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.

Join us and bring your unique perspective to our team.

Proud member of the Disability Confident employer scheme