Total 336 Customer Service job vacancies in San Francisco, California

• The duties described are for the full-performance level. At developmental grade levels, assignments will be of more limited scope, performed with less independence and limited complexity. The duties may include, but are not limited to:
• Provide technical advice and training to VETS Export Document Examiners, handling complex and controversial situations.
• Receive, review, and evaluate incoming/outgoing animal, poultry, pet bird, animal germplasm, and animal product import/export certificates and permits for completeness and accuracy.
• Consult with clients throughout the United States and the world concerning certificates and import permits.
• Communicates and coordinates with importers and states in the creation of import permits.
• Maintain a variety of animal import and administrative files and disposes of such records according to current disposition schedules and agency requirements.
• Respond to inquiries from permit applicants regarding that the status of animals and animal products certificates and permits and certificate submission procedures.
• Create, organize, and ensure completeness of animal import records.
• Monitor and manage import request and animal release workflow and associated documentation within a web-based VS import management system.

This position will allow you to use your expertise in administration to provide assistance to CBP upper management in direct support of operational programs.
Apply for this exciting opportunity to strengthen the Department's ability to perform homeland security functions by assisting with critical mission support functions.

This position starts at a salary of $99,044.00 (GS-12, Step 1) to $128,752.00 (GS-12, Step 10).

In this Supervisory Mission Support Specialist position, you will provide complex administrative services which include but are not limited to management and information systems, budget, finance, procurement, personnel, logistics, and office equipment. Typical responsibilities will include:

• Planning, directing, coordinating and supervising a staff charged with responsibility for providing and obtaining a full range of mission support services.
• Supervising a group of administrative employees who are responsible for assessing the productivity, effectiveness, and efficiency of program operations.
• Resolving problems involving interpretation of the law and of Department policy.
• Assigning and explaining work requirements to subordinate staff while establishing production standards and preparing performance work plans and appraisals.

WHAT IS THE TS-CAS-CUSTOMER ACCOUNT SERVICESDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Submission Processing Headquarters, Program Management & Process Assurance Branch, Monitoring Section

The following are the duties of this position at the full working level.

• Serves as an expert analyst responsible for developing and/or interpreting guidance on program planning, execution, and evaluation.
• Leads or serves as a team analyst or advisor overseeing team members, project leaders, and/or project support personnel.
• Develops long-range program plans, goals, objectives, and milestones.
• Identifies and develops ways to resolve or address issues which directly affect the accomplishment of principal program goals and objectives.
• Researches and investigates new or improved business and management practices for application to operating programs.

Duties may include but are not limited to:

• Extensive knowledge of SWS and its programs as they relate to administrative functions.
• Detailed knowledge of the organizational structure of the VA at local and higher levels, in-depth working knowledge of VA policies and regulations especially those pertaining to SWS and its Programs.
• Knowledge and ability to apply patient privacy regulations and release of information procedures.
• Knowledge of medical terminology and usages, (in general, medicine, surgical, geriatrics, hospital terms, medical abstracts, abbreviations, nursing, social work, pharmacology, aging, and home health), spelling, grammar, and composition, and ability to determine and follow required formats for VA memos and reports.
• Ability to plan effectively, set priorities, coordinate activities, have a high degree of skill in oral and written communications with a variety of people of different backgrounds and comprehension, and present a positive image of the VA to the community. This may include clerical, technical, administrative, and professional people at all levels in the medical center and community agencies.
• Ability to adapt to changing situations, to modify plans and demonstrate flexibility in changing circumstances, while displaying a high degree of interpersonal skill.
• Knowledge of the duties, priorities, commitments, policies, and program goals of SWS staff, and ability to support these with a spirit of teamwork in performing non-routine assignments. Knowledge sufficient to recognize which information is or is not relevant to the problem at hand. Ability to perform, plan and organize work in situations where numerous demands are made.
• Knowledge required to coordinate the work of the office with other stakeholders, and for recognizing the need for such coordination in various circumstances.
• Thorough knowledge of statistical and analytical processes and deductive reasoning to conduct problem and trend identification and resolution.
• Skill in use of Microsoft Work, Outlook, and Excel programs, scheduling, and other VISTA packages as indicated by duties of the position. Ability to retrieve information from CPRS to assist field staff with information needs by phone.
• Skill in operation and routine maintenance of facsimile and copier machines, as well as personal computers and printers.
• Ability to identify safety issues related to patient/staff safety and acts appropriately to report unsafe conditions.
• Skill in applying basic data gathering methods, such as standard interviewing or surveying techniques, to collect various types of factual information.
• Excellent telephone and personal interaction skills to ensure tact and diplomacy in dealing with veterans, families, high level officials, staff and other administrative and clinical departments, representatives from private and community corporations, members of service organizations and other stakeholders.
• Plans and carries out the successive steps and handles problems and deviations in the work assignment in accordance with instructions, policies, previous training or accepted practices in the occupation.
• The work includes various duties involving different and unrelated processes and methods.

WHAT IS TS - TAXPAYER SERVICES THE DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas: Taxpayer Services, Customer Account Services.

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

As a Senior Manager you will:

• Exercise delegated managerial authority to oversee the overall planning, directing and timely execution of a program, several program segments (each of which is managed through separate subordinate organizational units), or comparable staff functions, including development, assignment, and higher level clearance of goals and objectives for supervisors or managers of subordinate organizational unit or lower organizational levels.
• Approve multi year and longer range work plans developed by the supervisors or managers of subordinate organizational units and subsequently manage the overall work to enhance achievement of the goals and objectives.
• Oversee the revision of long range plans, goals and objectives for the work directed.
• Manage the development of policy changes in response to changes in levels of appropriations or other legislated changes.
• Manage organizational changes throughout the organization directed or major change to the structure and content of the program or program segments directed.
• Exercise discretionary authority to approve the allocation and distribution of funds in the organizations budget.

WHAT IS THE TS - TAXPAYER SERVICE DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Taxpayer Services Return Integrity and Compliance Services

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

As a Front Line Manager, you will:

• Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work.
• Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
• Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action.
• Give advice, counsel or instruction to employees on work and administrative matters.
• Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions.
• Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate.
• Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases.
• Identify developmental and training needs of employees, providing or arranging for needed development and training.
• Initiate ways to improve production, work processes and/or to increase the quality of the work directed.

WHAT IS THE TAXPAYER SERVICESDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Taxpayer Services, Customer Account Services (CAS), Accounting & Tax Payment Branch, Electronic Payments Section

The following are the duties of this position at the full working level.

• The incumbent serves as an analyst responsible for developing and/or interpreting guidance on program planning, execution, and evaluation for the compliance, accounts management and/or taxpayer education and communication functions.
• The employee plans, analyzes, determines cost/benefit relationships, and coordinates a variety of functions, operations, and teams.
• Independently studies problems facing operating unit functions or those of particular concern within the organization assigned. This may require coordinating input from activities outside the division and identifying new methods of performing work. This requires the incumbent to demonstrate analytical, technical, and process analysis skills.
• Analyzes assigned program areas to discern trends in program delivery. Consolidates report data to measure the effectiveness in meeting baselines or the degree to which program plans and achievements support strategic initiatives.
• Provides technical advice and staff assistance to executives, field managers, and employees in the assigned program area. Develops and prepares operating guidelines, instructions, and other material pertaining to assigned program areas.

WHAT IS THE TAXPAYER SERVICESDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Taxpayer Services, Customer Account Services (CAS), Accounting & Tax Payment Branch, Electronic Payments Section

The following are the duties of this position at the full working level.

• The incumbent serves as an expert analyst responsible for developing and/or interpreting guidance on program planning, execution, and evaluation for the compliance, accounts management and/or taxpayer education and communication functions.
• The employee plans, analyzes, determines cost/benefit relationships, and coordinates a variety of functions, operations, and teams.
• Independently studies problems facing operating unit functions or those of particular concern within the organization assigned. This may require coordinating input from activities outside the division and identifying new methods of performing work. This requires the incumbent to demonstrate analytical, technical, and process analysis skills.
• Analyzes assigned program areas to discern trends in program delivery. Consolidates report data to measure the effectiveness in meeting baselines or the degree to which program plans and achievements support strategic initiatives.
• Provides technical advice and staff assistance to executives, field managers, and employees in the assigned program area. Develops and prepares operating guidelines, instructions, and other material pertaining to assigned program areas.

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf

Social Work: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-Social-Worker-Career-Flyer.pdf

VA Careers - Social Work: https://youtube.com/embed/enRhz_ua_UU

The major duties and responsibilities include but are not limited to:

• Work assignment review and oversight of program administrative and personnel management functions relative to the staff supervised.
• Responsible for the Social Workers assigned to the following areas: Community Living Center (CLC), Acute Rehabilitation Unit (ARU), Home Based Primary Care (HBPC), Hospice and Palliative Care (HPC), Palliative Care Consult Team (PCCT), Adult Day Health Care (ADHC), Geriatric Evaluation and Management Program (GEM), Community Residential Care (CRC), Contracted Nursing Home (CNH), Blind Rehabilitation Center (BRC), Medical Foster Home Program and the Traumatic Brain Injury (TBI) Clinic.
• Establishes guidelines and performance expectations for staff. Observes workers' performance; demonstrates and conducts work performance critiques. Provides informal feedback and periodically, at mid-year, and annually evaluates employee performance.
• Assures staff are trained and fully comply with the provisions of the safety regulations.
• Responsible for furthering the goals of equal employment opportunity (EEO) by taking positive steps to assure the accomplishment of affirmative action objectives and by adhering to nondiscriminatory employment practices in regard to race, color, religion, sex, and affirmative action for the area under their supervision in the following: (1) merit promotion of employees and recruitment and hiring of applicants; (2) fair treatment of all employees; (3) encouragement and recognition of employee achievements; (4) career development of employees; and (5) full utilization of their skills. Deals effectively with employees and union representatives on employee suggestions, complaints, grievances, and other matters involved in the day-to-day administration of the labor management agreement.
• Performs program analysis, development, review, research, design, and contact work as possible with various agencies (public, DOD, state, etc.).
• Develops and implements information systems to track service activities including visits, referrals, patient demographics, equipment utilization, housing, and patient satisfaction. Develops, implements, and evaluates clinical guidelines and protocols to establish appropriate utilization of services.
• Responsible for submitting reports as required by the Medical Center, the VISN, and Central Office. These reports include monthly and annual reports as required.
• Administratively responsible for coordinating services between assigned programs to reduce barriers to care and increase access across multiple care lines and locations.
• Provides program oversight and monitors programs to ensure programs meet The Joint Commission (T JC) and Commission on Accreditation of Rehabilitation Facilities (GARF) accreditation requirements; ensures programs align with agency mission and strategic goals; initiates and leads performance improvement activities; and ensures programs incorporates stakeholder feedback.
• Performs other duties as assigned.

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf

Social Work: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-Social-Worker-Career-Flyer.pdf

VA Careers - Social Work: https://youtube.com/embed/enRhz_ua_UU

The major duties and responsibilities include but are not limited to:

• Work assignment review and oversight of program administrative and personnel management functions relative to the staff supervised.
• Responsible for the Social Workers assigned to the following areas: Community Living Center (CLC), Acute Rehabilitation Unit (ARU), Home Based Primary Care (HBPC), Hospice and Palliative Care (HPC), Palliative Care Consult Team (PCCT), Adult Day Health Care (ADHC), Geriatric Evaluation and Management Program (GEM), Community Residential Care (CRC), Contracted Nursing Home (CNH), Blind Rehabilitation Center (BRC), Medical Foster Home Program and the Traumatic Brain Injury (TBI) Clinic.
• Establishes guidelines and performance expectations for staff. Observes workers' performance; demonstrates and conducts work performance critiques. Provides informal feedback and periodically, at mid-year, and annually evaluates employee performance.
• Assures staff are trained and fully comply with the provisions of the safety regulations.
• Responsible for furthering the goals of equal employment opportunity (EEO) by taking positive steps to assure the accomplishment of affirmative action objectives and by adhering to nondiscriminatory employment practices in regard to race, color, religion, sex, and affirmative action for the area under their supervision in the following: (1) merit promotion of employees and recruitment and hiring of applicants; (2) fair treatment of all employees; (3) encouragement and recognition of employee achievements; (4) career development of employees; and (5) full utilization of their skills. Deals effectively with employees and union representatives on employee suggestions, complaints, grievances, and other matters involved in the day-to-day administration of the labor management agreement.
• Performs program analysis, development, review, research, design, and contact work as possible with various agencies (public, DOD, state, etc.).
• Develops and implements information systems to track service activities including visits, referrals, patient demographics, equipment utilization, housing, and patient satisfaction. Develops, implements, and evaluates clinical guidelines and protocols to establish appropriate utilization of services.
• Responsible for submitting reports as required by the Medical Center, the VISN, and Central Office. These reports include monthly and annual reports as required.
• Administratively responsible for coordinating services between assigned programs to reduce barriers to care and increase access across multiple care lines and locations.
• Provides program oversight and monitors programs to ensure programs meet The Joint Commission (T JC) and Commission on Accreditation of Rehabilitation Facilities (GARF) accreditation requirements; ensures programs align with agency mission and strategic goals; initiates and leads performance improvement activities; and ensures programs incorporates stakeholder feedback.
• Performs other duties as assigned.

Major duties include but are not limited to:

• Coordinates and provides administrative support;
• Schedules and manages appointments;
• Screens calls and visitors to the office, referring to other staff members as appropriate;
• Composes and prepares correspondence, forms, letters, memos, and reports;
• Schedules conferences, coordinates meetings and prepares meeting minutes;
• Maintains office supplies and equipment;
• Serves as the timekeeper for the service;
• Receives and reviews all incoming correspondence; and
• Performs other related duties as assigned.

The Supervisory MSA is responsible for managing and supervising the appointment management services within OCC and supervises one Lead Advanced Medical Support Assistant and ten Advanced Medical Support Assistants (MSAs) within the program. He/she collaborates with and has an extensive knowledge of all clinical applications, services and programs, to include but not limited services within the OCC. The Supervisory MSA is flexible, multi-skilled and creative in solving everyday challenges unique to this standalone service. The Supervisory MSA assigns work and daily priorities to the Lead and Advanced MSAs and ensures the goals and mission of the Office and Health Care System are being met. S/he is responsible for all performance management functions related to Lead and Advanced MSAs.

The Supervisory MSA applies principles, methods and guidelines to evaluate administrative operations in order to determine best practices for organizing administrative work and the flow of information throughout the service. S/he must take into consideration the staff ratios and skill mixes needed to accomplish the work. Analysis results in recommendations for improvement and implementation of new systems and processes that are discussed with the rest of the management team for decisions regarding the efficiency of service operations. The Supervisory MSA performs duties related to the receipt, intake and indexing of health and administrative information.

The Supervisory MSA will interface with personal computer (PC) applications as well as numerous Veterans Health Information and Technology Architecture (VistA), applications. The Supervisory MSA will serve as a backup for time and leave management processing. The Supervisory MSA must possess a high degree of tact and diplomacy when dealing with Veterans who have multiple medical problems and may be frustrated with the administrative process associated with coordinating treatment with community care providers.

The Supervisory MSA provides a variety of complex and unique duties in support of the MISSION Act. The Supervisory Advanced Medical Support Assistant will conduct and lead daily team huddles to assist with the coordination of patient care management, deploying customer contact and call center strategies, monitoring performance of the unit and make recommendations for improving the Veteran access to care and experience with VA and community care providers. The Supervisory MSA plans and directs programs within the Office of Community Care. The Supervisory MSA is responsible for implementing and deploying operational changes when necessary to ensure care in the community is provide in accordance with MISSION Act guidelines.

The Supervisory MSA has full supervisory responsibility of at least one lead MSA and ten Advanced MSA's. Assignments at this level include but are not limited to; assigning and evaluating the work of subordinate staff, resolving complex problems to ensure patient requirements are met. Analyzing staffing and workload patterns to ensure appropriate coverage of workload needs. Planning work to be accomplished by subordinates, setting and adjusting priorities. Determining appropriate tours of duty. Approving or denying leave. Evaluating performance, rating employees, and recommending performance awards. Interviews and selects subordinate staff. Advises Program Manager with process improvement suggestions and new strategies by extracting and analyzing data to better manage care access and ensure compliant appointment management practices per the MISSION Act and scheduling directive guidelines.

The Supervisory MSA manages CPRS view alerts from providers, correspondence from external community care affiliates, caregivers, family support staff and Veterans for needed actions involving patient care and follow-up. Ensures subordinate Lead and Advanced MSAs appropriately manage inquiries and requests for care in the community to ensure requests are routed to the appropriate external provider and scheduled timely in accordance with MISSION Act and VA guidelines. Supervisory MSA has full administrative and professional responsibility for planning and directing the Lead and Advanced MSAs activities. In certain situations, the Supervisory MSA will be required to conduct scheduling assignments if no Lead MSAs or AMSAs are available to schedule patients or if the situation is complex or emotionally or politically charged.

Other duties as assigned.

Work Schedule: Monday - Friday 8:00am - 4:30pm or as determined by supervisor.
Compressed/Flexible: At Supervisor discretion
Telework: Yes, position eligible
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not required

VA Careers - Lead Medical Support Assistant: https://youtube.com/embed/UJO_XH5uCLs

2023 VHA Total Reward$ of an Allied Health Professions Career Brochure (va.gov)

Major Duties include:

• Assists the unit with complex and non-standard procedures, including clinical flow processes related to access to care across multiple clinics, specialties, and/or community resources.
• Ensures accurate and timely scheduling of appointments;
• Provides guidance to staff members, to include changes in policies and procedures,
• Creates and maintains employee work schedules;
• Acts as a liaison among Advanced MSA staff, patients, and other interdisciplinary staff to resolve day-to-day conflicts.

The Primary Care Provider (PCP) Float will provide primary care services in support of primary care operations in the San Antonio service area. As a float provider, this position will provide support to Patient Aligned Care Team (PACT) at an assigned San Antonio Clinic and may be detailed to other VA Clinics in San Antonio as staffing and workload dictate.

THE PCP Float may be asked to provide coverage for a vacant/absent PACT provider to supplement PACT services by delivering same-day care, routine scheduled care, or new patient intake for PACT panel(s).

The Primary Care Physician is responsible for providing Comprehensive Primary Care for Veterans and should, in the context of a longitudinal relationship, fulfill all primary care needs, including acute and chronic illness, gender-specific PC, mental health (Screen for conditions such as depression, substance use/abuse, military sexual trauma and PTSD, and evaluate and treat uncomplicated mental health disorders as well as substance use disorders and refer patients appropriately for further evaluation and treatment of sexual assault and military sexual trauma, mental health disorders and substance use disorders) and preventative care (age-appropriate cancer screening e.g., colon, breast and cervical cancer - as well as weight management counseling, Chlamydia screening (when indicated), smoking cessation and immunizations, etc.) along with coordination of care delivery (when specialty care is needed, the primary care provider will coordinate this care and communicate with the specialty provider regarding the evaluation and treatment plan to ensure continuity of care).

The PACT Model is a patient-driven, team-based approach that delivers efficient, comprehensive, and continuous care through active communication and coordination of health services through an interdisciplinary team that includes the PCP, RN Care Manager, LVN, clerical associate as well as other clinical services necessary to meet the health goals and needs of the Veteran patient including specialists. While the Primary Care provider's relationship with the Veteran patient will remain key, that bond will be augmented and strengthen by involving other health care staff as part of an integrated team. Together the team takes responsibility for the Veteran patient's ongoing care through a cooperative effort among all members.

Alternative or collateral duties may include management of a subsection of primary care patients, the subsection may be defined either by a disease status, or demographic status (e.g., women veterans, OIF/OEF veterans, employees, etc.). Typically these duties are designated at the time of joining but occasionally during the course of employment, participation in special projects pertinent to assigned section may be necessary as the projects become available through strategic or other initiatives.

Physicians may be assigned duty as a supervising or collaborating physician for one or more mid-level providers. Physicians are expected to provide clinical oversight and review the care provided by mid-level practitioners. Most providers will need to act as surrogates for the patients of their colleagues, when one or more of their colleagues are on leave.

Driving Requirement: Selectee will be expected to travel and must posses a valid and unrestricted driver's license.

Work Schedule: Monday to Friday (8:00 a.m. - 4:30p.m)


VA offers a comprehensive total rewards package. VHA Physician Total Rewards.

Recruitment Incentive (Sign-on Bonus): Authorized for Internal Employees.
Education Debt Reduction Program (Student Loan Repayment): Learn more.
EDRP Authorized: Former EDRP participants ineligible to apply for incentive. Contact VISN17EDRP2@va.gov, the EDRP Coordinator for questions/assistance.
Pay: Competitive salary, annual performance bonus, regular salary increases
Paid Time Off: 50-55 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year and possible 5 day paid absence for CME)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory
CME: Possible $1,000 per year reimbursement (must be full-time with board certification)
Malpractice: Free liability protection with tail coverage provided
Contract: No Physician Employment Contract and no significant restriction on moonlighting