Total 369 Customer Service job vacancies in San Diego, California

WHAT IS THE TAXPAYER SERVICES DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Taxpayer Services Service Centers Fresno Accounts Management

The following are the duties of this position at the full working level.

• Accomplishes various analytical studies and/or projects to resolve substantive problems or improve effectiveness and efficiency of operating line or administrative support programs.
• Prepares action plans and schedules for project accomplishment, both short and long-range; ensures that plans are consistent with Service goals, schedules, and policies.
• Conducts in-depth analyses of project data, requirements, and impact; identifies problem areas and determines how to resolve them.
• Performs complex operational reviews, prepares comprehensive program analyses/evaluations, and/or provides guidelines pertaining to the effectiveness of program operations in meeting established goals and objectives.
• Prepares feasibility studies, directives, memoranda, policy statements, written guidelines and recommendations, oral and written presentations, and/or conducts briefings to communicate findings, advice and recommendations, implementation plans, directives, and guidelines to managers and executives.

• The duties described are for the full-performance level. At developmental grade levels, assignments will be of more limited scope, performed with less independence and limited complexity.
• The duties may include, but are not limited to:
• Performs fact-finding and research to develop background information for formulating or revising segments of personnel policies, programs, and procedures
• Assesses need for, recommends, and writes Agency regulations, instructions, notices, policies, programmatic and procedural guides, and memorandum on various personnel subjects
• Represents Programs in external staff meetings, conferences, consultations and coordination with OPM, USDA, other Federal Agencies, and non-Federal organizations.
• Develops and delivers presentations and briefings to managers, supervisors, or employees.
• Development of visual aids, handouts, charts, and reference on various personnel subjects.
• Assesses need for and recommends subject-matter training for MMA officials. Researches, analyzes, and develops material training sessions.
• Provides technical advice and assistance to management on the interpretation and implementation of new and/or substantially revised personnel laws, regulations, policies

• The duties described are for the full-performance level. At developmental grade levels, assignments will be of more limited scope, performed with less independence and limited complexity.
• The duties may include, but are not limited to:
• Performs fact-finding and research to develop background information for formulating or revising segments of personnel policies, programs, and procedures
• Assesses need for, recommends, and writes Agency regulations, instructions, notices, policies, programmatic and procedural guides, and memorandum on various personnel subjects
• Represents Programs in external staff meetings, conferences, consultations and coordination with OPM, USDA, other Federal Agencies, and non-Federal organizations.
• Develops and delivers presentations and briefings to managers, supervisors, or employees.
• Development of visual aids, handouts, charts, and reference on various personnel subjects.
• Assesses need for and recommends subject-matter training for MMA officials. Researches, analyzes, and develops material training sessions.
• Provides technical advice and assistance to management on the interpretation and implementation of new and/or substantially revised personnel laws, regulations, policies

• The duties described are for the full-performance level. The duties may include, but are not limited to:
• Serves as a key point of contact for the public and external stakeholders who are seeking information about PPQ programs, services, and activities
• Uses critical thinking and problem-solving skills to thoroughly research answers or solutions to often incoming stakeholder questions, problems, or situations
• May utilize a variety of resources, including the Internet, Department, Agency, or State policies or requirements, and Agency experts to determine appropriate responses to stakeholders
• Provide accurate information to stakeholders and when appropriate connect stakeholders with Agency experts
• Communicates with program staff and recommends the need for web updates on hot topics or emerging issues.
• Maintains a record of incoming calls via an electronic system as identified and directed by leadership.
• Effectively use available technology to assist callers who do not speak English or who are hearing impaired.
• Answers the main PPQ Customer Call Center phone lines.

• The duties may include, but are not limited to:
• Works directly with visiting foreign officials to address work plan compliance and new market access issues.
• Helps provide recommendations on phytosanitary issues, reviewing program activities to ensure alignment with strategic priorities, appropriate resource utilization, and identify deficiencies.
• Provides local and multi-state expertise during international trade negotiating, and interprets negotiated work plans and implements work plans at both a local and multi-state level.
• Serves as a PPQ technical specialist, interpreting foreign quarantine regulations, negotiating to resolve international phytosanitary procedural disagreements, and managing export work plans.
• Coordinates with PPQ Field Operations and S and T and states regarding pest lists, and assists in the development of pest lists of domestic commodities identified for possible export.
• Proficient with export database tools (i.e. - PCIT, Phytosanitary Export Database (PExD), etc.), and notifies PIM, ES of conflicts or confusing language in the database.
• Serves as a point of contact and technical resource for phytosanitary programs in an assigned area, and proficient in agriculture production and commodity management practices in specialized areas.
• Investigates issuances of FPCs for detained shipments for verifying documents, adherence to certification policy and procedures, and conformance with foreign countries' plant import requirements.
• Conducts field audits involving review of facilities to ensure compliance with Federal regulations, policies, and procedures and with PPQ's obligations to bilateral agreements, protocols, and MOUs.

MAJOR DUTIES:

• Coordinate initial emergency response, evaluating incidents, soliciting all necessary information, and applying judgment according to interagency guides, protocols and pre-plans.
• Receive and evaluate emergency calls, soliciting information to initiate an appropriate response of emergency services personnel, acquiring critical information (law enforcement, fire, medical search and rescue, etc.) from the public and other public safety agencies.
• Use a variety of specialized computer programs such as NCIC (National Criminal Information Center), NLETS (National Law Enforcement Telecommunications System), and CAD (Computer Aided Dispatch) in the performance of dispatch duties.
• Perform multi-jurisdictional all-risk incidents (law enforcement, wildland fire, structural fire, aviation, intelligence, medical, search and rescue, and other emergency services), and/or serve at an interagency level (collaborate with federal, state, county, and local agencies).
• At the GS-07 may be required to obtain Emergency Medical Dispatch EMD) certification.

• Performs a variety of tasks having several steps or a sequence of tasks that requires attention to work operations in a kitchen or dining area following established procedures.
• Sets up cafeteria lines, steam-tables, dining room tables, and side service stands with hot and cold food items including meats, vegetables, salads, desserts, bread, butter, and beverages; replenishes as necessary.
• Serves food by order and proper proportion. Break down and cleans tables and area when meal is finished and returns dishes and food to the kitchen area. Brews coffee according to the number of servings required.
• Assembles or toss fresh fruit and green salads in quantity using prepared dressings and portions into standard serving sizes. Makes cold sandwiches using prepared ingredients.
• Washes tables and counters. Operates, break downs, and cleans all equipment assigned to the area for food preparation. Clean kitchen equipment such as worktables, sinks and refrigerators.

Duties include but are not limited to the following:

• Create a variety of specialized reports to assist with QMS operational activities including budget cost containment, resource and expenditure management, strategic planning, and work simplification.
• Complete the Annual Call for budget, oversight of various fund control points, managing and tracking various fund control points and reconciling purchases on a recurring basis throughout the fiscal year.
• Work with the Financial Resources Management Service to review for accuracy and validity of the QMS budget and fund control management.
• Coordinate data collection and analysis; utilize Process Improvement principles to determine organizational performance especially as it relates to facilitate the ongoing monitoring and/or sustainment of improved performance measures.
• Participate in planning for major projects involving Process Improvement and collaborates in the development and documentation of long and short-range planning goals and objectives.
• Plan, develop, direct and coordinate the organization of data/processes to ensure thorough and timely review of MCMs, VHA Directives and VHA Handbooks to ensure VASDHS compliance with all requirements.
• Prepare/present both written and oral reports with consideration of the wide range of factors and requirements affecting the facility.
• Provide clear and concise analysis of program issues and trends, including justifications, narratives and visuals (charts and/or graphs).
• Maintain all TJC, CARF and other accreditation materials, all office files including sensitive records and all computer files including templates.
• Develop analytic tools as necessary to assess current performance and determine areas targeted for improved process improvement activities.
• Lead a team in proactively identifying any failure points or barriers and guides the team to identify and implement solutions.
• Initiate interdisciplinary teams as indicated for problem solving and serve as a positive catalyst in group settings.
• Review, analyze and evaluate accomplishment of overall systems by reviewing reports, available data, studies, projects, information provided by support personnel, contractors, and/or other external agencies.
• Develop and maintain databases and statistics related to the VADHS Performance Improvement Program, Continuous Readiness Program for regulatory compliance/accreditation and the External Peer Review Program (EPRP).
• Provide direct program and management assistance to all programs under QMS including but not limited to the Protected Peer Review Program, Patient Safety Program, Risk Management Program, External Peer Review Program, Administrative Investigation Boards/Fact Findings, and the Continuous Readiness and Regulatory Compliance Program for the medical center and the Community Based Outpatient Clinics.
• Work with senior leadership as a change agent in assuring, directing, and performing the steps necessary to create business cases based on objective data within the frame of Process Improvement and Lean Six Sigma.

The Advanced Medical Support Assistant (AMSA) interact with both internal and external customers providing exceptional customer service and ensuring overall customer satisfaction. Candidates will be reviewed for minimum qualifications as outlined in the qualifications section of this announcement and referred to the Greater Los Angeles VA Health Care System AMSA Interview panel. Ideal candidates resumes must be skilled in customer service, identify customer concerns, customer satisfaction and resolution, ability to operate computer programs, and scheduling of appointments. In addition, you will be contacted by various entities within Human Resources to begin all pre-employment processes and must satisfy all condition of employment before a firm offer of employment is made.

Major duties include, but are not limited to:

• Scheduling, canceling, re-scheduling patient appointments and/or consults.
• Entering no-show information.
• Monitoring appointment requests from multiple electronic sources.
• Participating in team huddles and team meetings to manage and plan patient care.
• Setting priorities and deadlines.
• Adjusting the flow and sequencing of the work to meet team and patient needs.
• Monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g. X-Ray, Lab Work).
• Managing electronic wait list to verify and validate accuracy and resolve issues.
• Participating and providing input in problem solving on operational issues or procedures in team meetings.
• Performing administrative follow up actions.
• Evaluating patient information and clinic schedule lists to determine whether patient is vested.
• Educating providers about shared patients (those who receive their care at multiple VAs or those who have care in the community and bringing to the attention of the provider.

The PACT LVN assumes the following roles and responsibilities:

• Provides direct patient care to Primary Care patients in accordance with Primary Care Standards and recommended practices/guidelines.
• Gather additional data (face to face or via phone) related to patient needs for treatment determination of PACT.
• Participates in ongoing quality improvement workplace activities, including conducting unit audits, as appropriate to the individual's position, education and practice environment.
• Participates in PACT performance measure activities such as, but not limited to, non-complex 2-day post discharge calls, clinical reminder compliance, aspects of chronic disease management.
• Participates in daily and/or weekly PACT huddles.
• Assists with coordinating care of patients, including patients consulted through Clinical Video Tele-Health visits.
• Assure patients have pre-appointment requirements completed prior to PCP appointments.
• Alerts providers (physicians/nurse practitioners) of abnormal signs and symptoms and/or abnormal test results to expedite care.
• Assist with patient education related to managing risk factors, medications, procedures, and other medical regimens related to their disease process, within scope of practice.
• Performs other duties as assigned.

• Minimum 1-2 year current Primary Care (PACT) experience;
• Clinical experience in caring for patients in Ambulatory Care;
• Ability to work collaboratively with interdisciplinary team;
• Ability to document using electronic medical record
• Ability to work in a team setting

The incumbent performs tasks with several steps or a sequence of tasks that requires attention to work operations. The incumbent follows set procedures in accomplishing repetitive assignments and follows an established sequence of work. Performs any combination of the following:

• Serve as a delivery driver to deliver pizza on base
• Set up buffet/food lines, steam tables, dinning room tables, and side service stands with hot and cold food items including meats, vegetables, salads, desserts, bread, butter and beverages
• May serve food by placing portions of food on customer's plates. Brews coffee according to the number of servings required. Assemble and toss fresh fruit or green salads in quantity using prepared dressings and portion into standard serving sizes. Portions other food items (e.g., gelatins, juices and desserts) into standard serving sizes using the proper utensils and containers. Makes sandwiches using prepared ingredients.
• Break down and cleaning assigned area when the meal is finished and return food to the main kitchen.
• Sets up and operates a mechanical dishwasher, including the continuous conveyor belt-feeding dishwasher. Removes inspection doors, strainer pans, screens and spray arms for preventive maintenance and cleaning.
• Scrapes, soaks, scour and scrubs the heavier cooking utensils such as mixing bowls and pots, which because of their large size and weight are awkward to handle.
• Performs heavy-duty cleaning tasks in food service areas, such as cleaning ceilings and transoms; exhaust hoods; spaces under and behind kitchen equipment, including moving the equipment; washing floors and walls with powered cleaning equipment; cleaning walk-in refrigerators and freezers; and sanitizing garbage rooms.
• May unload food from delivery trucks. Move heavy garbage cans when collecting and transferring trash from the work area to the disposal area.
• Assist in taking inventory at required intervals.
• Adhere to all safety and sanitation requirements.
• Performs other related duties.

The incumbent performs tasks with several steps or a sequence of tasks that requires attention to work operations. The incumbent follows set procedures in accomplishing repetitive assignments and follows an established sequence of work. Performs any combination of the following:

• Set up buffet/food lines, steam tables, dinning room tables, and side service stands with hot and cold food items including meats, vegetables, salads, desserts, bread, butter and beverages.
• May serve food by placing portions of food on customer's plates. Brews coffee according to the number of servings required. Assemble and toss fresh fruit or green salads in quantity using prepared dressings and portion into standard serving sizes. Portions other food items (e.g., gelatins, juices and desserts) into standard serving sizes using the proper utensils and containers. Makes sandwiches using prepared ingredients.
• Break down and cleaning assigned area when the meal is finished and return food to the main kitchen.
• Sets up and operates a mechanical dishwasher, including the continuous conveyor belt-feeding dishwasher. Removes inspection doors, strainer pans, screens and spray arms for preventive maintenance and cleaning.
• Scrapes, soaks, scour and scrubs the heavier cooking utensils such as mixing bowls and pots, which because of their large size and weight are awkward to handle.
• Performs heavy-duty cleaning tasks in food service areas, such as cleaning ceilings and transoms; exhaust hoods; spaces under and behind kitchen equipment, including moving the equipment; washing floors and walls with powered cleaning equipment; cleaning walk-in refrigerators and freezers; and sanitizing garbage rooms.
• May unload food from delivery trucks. Move heavy garbage cans when collecting and transferring trash from the work area to the disposal area.
• Assist in taking inventory at required intervals.
• Adhere to all safety and sanitation requirements.
• Performs other related duties.

The Chief Nurse executes leadership that is characterized by substantial and continuous responsibility and accountability for population groups or integrated programs that cross service and/or discipline lines, influence organizational mission and health care. The Nurse IV is responsible for administrative functions of their assigned nursing units/programs. Functions as an administrator, educator, and consultant utilizing management theory in collaboration with VISN, Chief of Staff, Patient Care Services and other services. Must establish and maintain effective relationships with all levels of medical center personnel and relate effectively with customers, families, and the community as well as program and service leaders at the local and network levels. Key relationships with staff are needed to (1) Assist nurse managers and advanced practitioners to carry out the functions and activities expected of them, (2) Contribute ideas and recommendations for the establishment of standards of care, policies, and objectives for the enhancement of nursing organization-wide, (3) Assist in policy-making activities as related to customer service and the overall functioning of administrative and clinical programs, and (4) Collaborate with other health care staff to establish and maintain programs that cross service and/or discipline lines and influence organizational mission and health care.

Specific programs include Medical Practice, Women's Health, Anticoagulation Clinic, Infectious and Disease Clinic, and the CBOC's (Eureka, Ukiah, Clearlake, Santa Rosa, Oakland, Downtown, San Bruno). She/he assumes accountability for administrative functions for these areas and is responsible for planning, developing, implementing, directing, and evaluating the overall program and functions therein including staffing and budget accountability. As Chief Nurse in Primary Care, she/ he is responsible for all processes, performance measures and other metrics that support Quality Care and Access. She/he supports and facilitates outreach that provides access to exemplary care that is fully integrated across the continuum. She/he is fully committed to continually improving Primary Care and related services. This Chief Nurse partners with Nurse and Physician Colleagues, Clinical and Administrative Chiefs of Service, and Administrative and Clinical Directors to achieve the goals and performance measures of VHA, VISN 21, and SFVAHCS by ensuring the highest quality care and expert Nursing Practice is provided in all areas. She/he develops and maintains effective relationships with all levels of internal and external customers by interacting and relating effectively with veteran patients and families, community partners, local program and service leaders, VISN Program leaders and National Healthcare Leaders within VHA and the larger Community. Serves as Acting Associate Director, Patient Care Service and Nurse Executive or Deputy ADPCS as needed.

VA offers a comprehensive total rewards package: VA Nurse Total Rewards

Pay: Competitive salary, regular salary increases, potential for performance awards
Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory

Work Schedule: Monday - Friday; 7:00 a.m. - 3:30 p.m.; May vary based on patient care needs
Telework: Available; Ad-Hoc
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: May be authorized for highly qualified candidates
Permanent Change of Station (PCS): Not Authorized

Duties include, but are not limited to:

• Observes patient status and keeps licensed personnel informed of any change in condition.
• Provides geriatric-specific care.
• Performs Patient Transport with or without cardiac monitor.
• Administration of medication.
• Assists licensed personnel with the delivery of care to patients with complex, specialized, and potentially life-threatening situations.
• Responds to medical emergencies as a part of the Rapid Response Team (RRT), Code Blue team, or medical transport team.
• Initiates cardiopulmonary resuscitation (BLS), use of automatic external defibrillator, and assists with airway management using bag-valve-mask (BVM), oral airway or nasal airway.
• Performs Cardiovascular monitoring to include: providing support, relief, and coverage as needed to central station telemetry.
• Recognizing lethal rhythms/arrhythmias (i.e. ventricular fibrillation and asystole) and immediately notifies appropriate staff.
• Collects specimens.
• Assists in behavioral/psychiatric situations in an emergency setting.
• Sets up equipment and surgical instrumentation.
• Performs Vital Signs and Point of Care Testing.
• Operates specialized medical equipment and assists with patient exams and screenings.

The Dialysis Vascular Access RN performs in a specialized area of nursing that focuses on managing a caseload of renal outpatient and inpatients through close coordination of care with multiple team members. The role requires comprehensive knowledge of the hospital system, and community resources, familiarity with personnel in multiple departments, the ability to relate well with patients and families in stressful situations, and the ability to advocate for the best interest of the patients with all clinical staff.

Responsible for providing competent, evidence-based care to assigned patients and oversight of licensed vocational nurses/nursing assistants, as appropriate to the setting. The nurse will assist in directing the provision of nursing education, orientation, and competencies and providing quality improvement and outcomes utilization consultation. The nurse has advanced knowledge and skills in assessing, inserting, caring for, and managing vascular access devices, including peripheral intravenous catheters, midlines, and peripherally inserted central catheters. They have the advanced knowledge to maintain Central Venous Access Devices. Demonstrates leadership in delivering and improving holistic care through collaborative strategies with others. Evaluates practice in an ongoing process, based on best evidence. Provides peers with informal constructive feedback for improvement.

Fosters a safe and supportive environment conducive to the professional development of healthcare professionals. Contributes professional nursing perspective in discussions with the interdisciplinary team. Partners with others to effect change and produce optimal outcomes. Supports colleagues through knowledge sharing to provide safe, quality nursing care. Shares educational findings, experiences, and ideas with peers. Questions clinical practices to provide evidence-based care. Participates in activities and strategies to sustain an evidence-based practice culture. This nurse has experience with the situations in which they are ultimately expected to perform, integrating theoretical concepts, and strong critical thinking skills, and exhibits a robust technically skilled practice.

Assesses care coordinator identifies the vascular access needs of the patient with renal failure. Procedures, delivers, and coordinates services for the patient in the dialysis facility, outpatient clinic, and hospital setting. Provides for ongoing monitoring of the vascular access to ensure adequate dialysis is obtained, maximum life of the access is achieved and plan for the future intervention area coordinated when necessary. Collaborates with the Vascular Access surgeon and clinics in the coordination, management, and outcomes of patients requiring vascular access for dialysis. When assigned the Vascular Access Care Coordinator nurse collaborates with the Transplant Program and is responsible for screening potential donors and working closely with the medical team and transport services.

The Dialysis Vascular Access Care Coordinator nurse possesses a strong core knowledge base in nursing and has expanded clinical knowledge in the area of nursing expertise. RN staff focuses on providing and arranging for the education of patients approaching End Stage Renal Disease, preparedness and education for permanent vascular access, and preparedness for modalities of dialysis. The role requires extensive knowledge of all forms of renal replacement therapy and experience of dialysis therapy. The Dialysis Vascular Access care coordinator nurse is responsible for collaborating with services internal and external to the VA to facilitate care transition to effectively meet the patient's needs. RN staff provides professional assessment, coordination, and planning of health care services, and acts on behalf of the veteran to ensure the necessary clinical services are received and that progress is being made.

Creates a positive work environment that enhances care delivery and the professional development of clinically competent staff. The nurse acts to ensure patient and employee safety. The nurse participates in performance improvement activities, that include regulatory and accreditation survey activities. RN staff is accountable for adhering to established policies for standards of care and standards of practice. The Dialysis Vascular Access may provide direct patient care in the renal care scenario (dialysis, inpatient, outpatient) in renal procedures, assist with various performance improvement goals in the hemodialysis department, and provide direct patient care in the renal clinic including assessing, planning, documenting health promotion and preventive care as needed.

Work Schedule: Day Shift based on needs 7:00am-3:30 pm
Telework: Available
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not authorized
Permanent Change of Station (PCS): Not authorized
Financial Disclosure Report: Not required