Total 205 Customer Service job vacancies in Salisbury, SP1 1DA

Please see the attached Job Description (under Supporting Documents) for more information regarding the role and to access the full person specification.

As a Project Manager, the post holder will work as part of a dynamic team in delivering an effective service supporting managers and staff across the Commissioning team to support the commissioning and performance management of Dental, Optometry & Pharmacy contracts across London In particular the post holder will: Support teams to ensure that the portfolio of tasks/projects is planned, managed and delivered effectively. Support and inform the targeting of resources, monitoring, implementation and evaluation of the tasks/projects by providing high quality support including complex information and analysis, communications and stakeholder management. Ensure accurate and open communication and co-ordination with a range of organisations and individuals, researching and drafting correspondence and papers and ensuring the management of specific tasks, lead reporting and analysis across a range of specialties, functions and projects. Be a key member of the team as well as supporting effective communication and stakeholder management, both internally and externally. Please see the attached Job Description for full duties and responsibilities.

Wiltshire College & University Centre have an exciting opportunity for an Academic Support Coach to join our team.

Location: Salisbury, Wiltshire

Salary: £22,113 rising to £22,469 per annum, pro rata (Professional Services Grade 3 & 3a)

Job Type: Permanent, Full Time & Part Time positions available, Term Time Only 36+2 weeks per year

Closing Date: 31st July 2024

About Us:

Wiltshire College & University Centre plays a vital role in Wiltshire's economy, inspiring people to develop the skills they need to achieve. Our four campuses are learning hubs in their communities, and we aspire to be an outstanding, financially robust, and commercially agile provider, achieving our clear social mission on behalf of learners and employers across Wiltshire and beyond. Our turnover is around £42 million per annum, we employ some 650 staff, and support around 11,500 students.

Academic Support Coach - The Role:

Join our vibrant Inclusion & Support Department where you will play a crucial role in providing essential support to students who require additional assistance to access learning and college facilities. This is an exciting opportunity to collaborate with a dedicated team, ensuring every student receives tailored support to thrive academically and personally.

Academic Support Coach - Key Responsibilities:

• Enable learners with high needs and declared support needs to access learning and college facilities.

• Provide high-quality learning support to aid retention and achievement of high needs funded students and for students with a declared need who are not high needs funded.

• Safeguard and promote the welfare and wellbeing of learners.

• Monitor and evaluate the effectiveness of support provided to ensure it meets the needs of the learner, supporting them in developing independence and achieving identified qualifications, SMART targets, and EHCP outcomes.

As an Academic Support Coach, you will engage with students in various capacities, from enhancing their health & wellbeing to fostering their independence and confidence both inside and outside the classroom.

Academic Support Coach - You:

We are seeking individuals who are passionate about making a difference in students' lives. To excel in this role, you should hold qualifications in English and Maths at Level 2 (GCSE C/4) or above and have prior experience supporting young people and adults with profound and moderate learning difficulties. Your ability to motivate and engage students will be crucial in helping them achieve their full potential.

Academic Support Coach - Benefits:

• Competitive salary
• 30 days, pro rata annual leave for Professional Service Staff, including bank holidays and additional closure days over the Christmas period
• Automatic enrolment into the Local Government Pension Scheme
• Access to our Employee Assistance Programme (EAP)
• Free onsite car parking

Academic Support Coach - Application Process:

To submit your application for this exciting Academic Support Coach opportunity, please click 'Apply' now.

Applications for this role close on the 31st July 2024

To provide information, proportional assessment and sign posting to patients and their family and carers presenting with mental health problems/needs in community settings. To foster strong collaborative and trusting working relationships with the referring agent/Primary Care Health Care Professionals underpinned by an educative and solutions focussed philosophy whilst providing them with credible clinical expertise. This may include: The promotion and use of additional standardised assessment tools. Promoting the importance of working with, strengths and aspirations of the person referred. The provision of succinct formulations and recommendations (inclusive of risk management advice). Assessment of or advice on the impact of culture and diversity. Consideration of the respective Primary Care HCPs confidence and capability in relation to The 10 Essential Shared Capabilities (best practice in Mental Health Care). Best practice advice and support in a broad range of conditions for people with both functional or organic mental health needs. Promotion and recognition of the needs of family and carer/s, including various support networks and third sector agencies. Advice and support on evaluating risk from a positive risk taking perspective. Support and clarity on formulations within a bio-psycho-social model, including people with medically unexplained symptoms. Identifying and ensuring specialist involvement where required. Advice on interventions and treatments required to enable positive change. Support and advice within Safeguarding and public protection procedures where the issues are complicated by mental health problems. Second opinion on complex capacity assessments. To facilitate the development of safe and effective mental health care practice within the primary care setting. To assist the primary care and secondary mental health teams in the delivery of safe and appropriate care planning processes. To provide a prompt response to all referrals following jointly agreed procedures and within agreed time frames. To provide concise and effective liaison and feedback to clinical staff within secondary mental health services and Primary Care teams including advice on effective and appropriate management strategies for those patients referred to the service. To ensure where needed that people experience a seamless transfer into AWP provider/treatment services. To make effective use of the standard liaison approach and structure for assessments according to the SBAR (Situation-Background-Assessment-Recommendation) format. Following assessment, to provide short- term follow up of patients where appropriate. To contribute evidence based expertise to multi-disciplinary team care planning processes. To provide effective communication with service users, relatives and carers, Primary Care and Secondary health services. To advise on medication management issues. To ensure the active involvement of carers during all stages of the assessment process. To provide a prompt response to requests for information and advice. To ensure appropriate communication, both verbal and written, at all stages of the consultation process. To promote positive attitudes, mutual understanding and collaboration between non mental health staff and mental health services, users, carers, voluntary agencies, primary care and social services. To provide evidence-based specialist advice on how best to meet the mental health needs of the population for staff of other agencies, service users and carers. To raise awareness of the effects of physical conditions on the mental health of service users. To assist and participate in appropriate service development forums. To provide mentoring/ training for others in relevant practice areas, according to professional requirements, taking a collaborative approach to practice development and evidence-based care. Demonstrate responsibility for developing own practice in line with professional qualifications and for contributing to the development of others, by making use of and providing, effective feedback, supervision, coaching and appraisal. To adhere to the NMC professional code of conduct ensuring required skills and competencies required are maintained. Monitor and maintain health, safety and security of self and others, undertaking assessments and taking appropriate action where required. Develop own knowledge and practice, and contribute to the development of others, making use of available feedback, supervision and appraisal to identify appropriate areas of development for this work role, taking responsibility for accessing identified learning and training opportunities. Lead, maintain and participate in practices which enable team working. To maintain the single health and social care record, ensuring both paper and electronic records are kept up to date in accordance with professional and organisational standards. To assist in the development and implementation of appropriate systems aimed at ensuring a consistent approach to assessment, communication and follow-up. To make appropriate use of time and resources. To participate in clinical audit and service evaluation programmes as required. To participate in local arrangements where required to manage unexpected staff absences.

Please see the attached Job Description (under Supporting Documents) for more information regarding the role and to access the full person specification.

Faculty Administrator:

Job Type: Permanent, Full Time (37 hours per week, 52 weeks per year)

Salary: £22,824 per annum, rising to £23,302 per annum (Professional Services Grade 4)

Location: Salisbury, Wiltshire

Closing Date: 24th July 2024

About Us:

Wiltshire College & University Centre plays a vital role in Wiltshire's economy, inspiring people to develop the skills they need to achieve. Our four campuses are learning hubs in their communities, and we aspire to be an outstanding, financially robust and commercially agile provider, achieving our clear social mission on behalf of learners and employers across Wiltshire and beyond.

Faculty Administrator - The role:

We are excited to announce a new opportunity for a dynamic individual to join our team as a Faculty Administrator. In this pivotal role, you will play a key part in providing outstanding administrative support to a faculty department, ensuring a seamless experience for our students, parents, employers, and visitors.

This is a new role with 7 new positions available in total, across the campuses and is part of Wiltshire College and University Centre's continued ambition to achieve 'outstanding' and our commitment to the student experience and this is your opportunity to be part of our journey.

Based at our Salisbury campus, with occasional travel to other campuses, you will be collaborating closely with the Head of Faculty, Deputy, and academic team to deliver an efficient and responsive service. Your enthusiasm, proactive nature, and resourcefulness will be invaluable assets as you engage in face-to-face interactions with staff and students, as well as liaise with external agencies.

Faculty Administrator - about you:

We are seeking someone with:

• a strong educational background
• administrative experience
• an eye for detail and outstanding communication skills
• ability to prioritise tasks, meet deadlines, and thrive in a fast-paced environment
• a focus on the customer- someone with a positive attitude and a passion for delivering excellence for students.

Benefits:

• competitive salary
• 30 days' annual leave for Professional Services staff (plus additional closure days over the Christmas period)
• automatic enrolment into the Local Government Pension Scheme
• access to our Employee Assistance Programme (EAP)
• discounts with a wide variety of retailers
• free onsite car parking.
  

Application process:

Wiltshire College & University Centre follows Safer Recruitment Guidance outlined by the Department for Education in 'Keeping Children Safe in Education'. This involves conducting enhanced DBS checks, including checks against the children's barred list, and other employment verifications, including an online presence review for shortlisted candidates.

To submit your application for this exciting opportunity, please click 'Apply' now.

Please see attached Job description and person specification for full details of roles and responsibilities.

Children Residential Support Worker

Salisbury

We need a compassionate and positive Residential Support Worker to join our team within a caring home for children aged 8-18. You'll create a safe environment, supervise staff, and lead on care plans.

• £23,040 per year (+ extra £7,800 for nights)
• 37 hours a week (flexible)
• Must love working with children!
• Full Uk Driving Licence

Previous experience in a similar setting a plus.

Ready to make a difference? Apply today!

Call Sara 0117235 5372

Children Residential Support Worker

Salisbury

We need a compassionate and positive Residential Support Worker to join our team within a caring home for children aged 8-18. You'll create a safe environment, supervise staff, and lead on care plans.

• £23,040 per year (+ extra £7,800 for nights)
• 37 hours a week (flexible)
• Must love working with children!
• Full Uk Driving Licence

Previous experience in a similar setting a plus.

Ready to make a difference? Apply today!

Call Sara 0117235 5372

HOMELESSNESS SUPPORT WORKER

£24,500

SALISBURY

We're looking for a passionate Supported Housing Worker to join our team in Salisbury! Empower single homeless adults to gain independence and build a brighter future.

Why You'll Love This Role:

• Be the Hero: Provide life-changing support to vulnerable individuals.
• See Results: Witness clients achieve their goals and gain stability.
• Continuous Learning: Develop your skills with free monthly training & reflective practice sessions.
• Supportive Workplace: Benefit from regular supervisions, a positive culture, and valued staff feedback.
• Excellent Benefits: Get competitive pay, generous leave (including birthday day off!), pension, healthcare access, AND discounts!

Responsibilities:

• Support clients with low-to-medium needs on their journey to independence.
• Develop and manage client support plans.
• Ensure client safety and well-being.
• Build strong relationships and provide essential resources.

Qualifications:

• Experience working with vulnerable adults a plus.
• Excellent communication and relationship-building skills.
• A valid UK driving license & access to a car with business insurance (for travel roles).

Ready to make a difference? Apply Today!

Ask for Sara 0117 235 5372

As a result of continued growth, Medvivo are seeking to recruit an Urgent Care Assistant to undertake driving and receptionist duties to support the delivery of Integrated Urgent Care services across Wiltshire, Swindon and Bath and North East Somerset. Medvivo operates a 24/7, 365 days a year service, on a rolling 4-week rota pattern to be agreed following a successful interview, providing care to our service users. The role will involve non-clinical support to clinicians and patients who use the NHS 111 and GP Out of Hours service. A degree of flexibility will be required, and there may be the occasional opportunity to work outside of your contracted hours to facilitate the smooth operational running of the service. Medvivo currently has bases in Chippenham, Keynsham, Salisbury and Swindon and depending on location the Out of Hours bases operate the following hours if successful your rota may include a variety of the below hours: Monday Friday 18:15/18:30 23:00 (Evenings) Monday Friday 23:00 08:00 (Overnights) Saturday - Monday 0800 - 08:00 - (Encompassing Days/Evenings and Overnight Shifts) The Role: As an Urgent Care Assistant, you will be required to undertake a dual role of driving and reception work to support the efficient operation of Integrated Urgent Care services across the South West locality. Your key duties will include: Driving Driving Clinicians to the patient's home in a safe and legal manner adhering to current driving regulations. Perform basic vehicle checks at the beginning and end of shifts ensuring they are roadworthy, fuelled and fully equipped. Accurate recording of all medications and consumables used while on shift. Base To be the first point of contact for the patient or carer/relative in our designated Treatment Centres. Supporting Clinicians while you are on shift. Communicating with patients both in person and via the telephone (comfort & welfare checks). Ensure the Treatment Centre is kept clean and tidy. Medication and Stock Management: Using a variety of computer systems to accurately maintain stock levels of medication and consumables. Replenishing car stock at the end of your shift. Understand stock rotation and expiry dates on weekly delivery of medications and consumables *Full Training will be provided* About You As someone who is well organized, hardworking and personable, you will be joining an established team of close-knit and hardworking colleagues who make a real difference and play a key role supporting the Integrated Urgent Care service. You will be required to: Confidently interact with patients, relatives and carers. Demonstrate compassion and respect. Possess excellent attention to detail. Have strong administration skills. Be personable, engaging and reassuring. Work confidently under pressure and act professionally in emergency or sometimes stressful situations. Please note a full UK Driving License is essential for this role and you should possess a good level of driving experience. What we offer: A base rate of £11.44/hr (From 1st April 2024) + evening and weekend enhancements of up to £15.35/hr (dependent on shift times) Discretionary staff bonus scheme. Generous holiday entitlement of up to 33 days per annum inclusive of bank holidays. Company Pension Scheme. Simply Health cash plan membership. Life Assurance. Free staff parking. About us Medvivo Group has been providing a range of health and urgent care services since 2004. Commissioned by the NHS, Medvivo's core business involves the provision of Integrated Urgent Care services, incorporating NHS111 and Out of Hours care, in Bath and North East Somerset, Swindon and Wiltshire. Committed to achieving excellence in the delivery of person-centred care, Medvivo invests in people, resources and technology to continuously improve the quality of its services and organisational culture. This is testified by two consecutive outstanding ratings by the Care Quality Commission, certified by the TSAs Quality Standards Framework, the industry and advisory body for technology enabled care (TEC) in the UK. Apply: If you would like to make a difference and think this is the role for you, we would love to hear from you. Should you have any questions or wish to arrange an informal conversation to discuss the role in greater detail, please contact our Recruitment Team in the first instance at recruitment@medvivo.com *Please note* that we are unfortunately unable to offer a sponsor licence to candidates who require sponsorship from their employer. Additional information Please note that the successful applicant will need an Enhanced DBS which will provide be provided by Medvivo upon confirmation of appointment. Medvivo reserves the right to close this job in the event we receive a sufficient number of applications. Equality, Inclusivity and Diversity In line with Medvivo's commitment to Equality, Inclusivity and Diversity, we welcome and encourage applications from all suitably qualified candidates from all backgrounds. We are committed to supporting and promoting equality and diversity and aim to establish an inclusive working environment. As such, we welcome diverse applications from candidates irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic and national origin), religion or belief, sex, or sexual orientation. Medvivo is a certified Disability Confident Employer and is committed to affording equal opportunities for candidates with disabilities or special needs. Should you require any reasonable adjustments to be made at any part of your application process, please let us know by contacting us on recruitment@medvivo.com.

Wiltshire College & University Centre have an exciting opportunity for a Lecturer in Electrical Installation to join our team.

Location: Salisbury, Wiltshire

Salary: £27,347 - £38,101 per annum (Academic Grade 4-13) plus a £3,000 Specialist Skills Shortage Bonus (dependant on skills, qualifications and experience)

Job Type: Full Time, Permanent (37 Hours Per week, 52 weeks)

Closing Date: Monday 15th July 2024

Lecturer in Electrical Installation - The Role:

Are you passionate about shaping the future of the electrical industry? Do you have a knack for inspiring the next generation of electricians? Wiltshire College & University Centre is looking for an enthusiastic and dedicated Lecturer in Electrical Installation to join our dynamic team.

If you are ready to make a difference and share your expertise with eager learners, we want to hear from you!

Lecturer in Electrical Installation - Key Responsibilities:

As a Lecturer in Electrical Installation, you will:

• inspire and educate: deliver engaging and high-quality lessons that motivate students to excel in their studies and careers,
• provide hands-on training: deliver practical training sessions, ensuring students gain real-world skills and confidence,
• help develop curriculum: contribute to the development and continuous improvement of our electrical installation curriculum,
• provide mentorship: support and guide students through their academic journey, offering advice and encouragement.
  

Lecturer in Electrical Installation - You:

We are seeking candidates who possess:

• Professional Qualifications: holding a Level 3 (or higher) qualification in Electrical Installation. We welcome applications from both qualified Lecturers and subject professionals eager to transition into teaching,

• Industry Experience: bringing a wealth of experience from the electrical installation industry,

• Passion for Education: demonstrating a passion for teaching and the ability to engage and motivate students,

• Excellent Communication: possessing strong communication skills, both in delivering lectures and providing feedback.
  
  

Lecturer in Electrical Installation - Benefits:

• competitive salary
• 37 days annual leave pro rata for Academic Staff, including bank holidays and additional closure days over the Christmas period
• automatic enrolment into the Teachers' Pension Scheme
• access to our Employee Assistance Programme (EAP)
• discounts with a wide variety of retailers
• free on-site car parking.
  
  

Lecturer in Electrical Installation - Application Process:

Wiltshire College & University Centre follows Safer Recruitment Guidance outlined by the Department for Education in 'Keeping Children Safe in Education'. This involves conducting enhanced DBS checks, including checks against the children's barred list, and other employment verifications, including an online presence review for shortlisted candidates.

To submit your application for this exciting Lecturer in Electrical Installation opportunity, please click 'Apply' now.

Applications for this role close on the 15th July 2024.

Your new company
This Facilities Management business is in a great position to add another IT Security Officer to their team. You'll be based in their head office North of Salisbury so will require your own transport, but there is free parking available. You will be working for an organisation who provide services to the MOD and will be able to work on a hybrid basis, which will usually be 2 days a week on site just outside of Salisbury.

Your new role
As part of the IT Service Desk team, the IT Support Analyst will provide effective and efficient technical support to the clients' users (mainly over the phone, but also sometimes in person) to keep the business users productive.
What you will be doing:

• Provide IT support to users via the IT Service Desk to ensure that our business can use IT Services as expected.
• Handle and manage incoming calls and online requests to the IT Service Desk, and log within the Service Management tool (Halo).
• Ensure that all IT Incidents and Service Requests are resolved in an effective, efficient, and customer-centric manner, with updates recorded in Halo as appropriate.
• Understand and follow agreed IT Service Management processes, and ensure colleagues are informed on the best way to interact with the IT Service Desk.
• Coordinate effectively with other IT Support Analysts and provide support and guidance to other IT department team members.
• Ensure user awareness and compliance with relevant policies and procedures (e.g. IT Security).
• Identify and help deliver continuous improvement to IT Services.

What you'll need to succeed
You must be eligible for SC clearance (lived and worked in the UK for the last 5 years minimum)

• Windows 11.
• The 'Halo' Service Management tool.
• Experience of integrating Service Management tools with other platforms (e.g. Sharepoint) to support continuous improvement.
• IT Service Desk reporting (e.g. ticket analysis, reporting on KPIs such as 'first time fix', trend analysis).
• Experience of hardware and software refresh initiatives, including provisioning of end-user devices.
• Experience of device configuration management tools, such as Microsoft Endpoint Configuration Manager (SCCM).
• Problem Management (including Root Cause Analysis).
• ITIL Foundation certification (v3 / v4).

What you'll get in return
With a salary of up to £33,500, and a generous benefits package which includes access to industry-leading training/certifications, good pension, free parking, and you'll work alongside some highly experienced and talented colleagues to share knowledge (which is actively encouraged). There's also great opportunity to accumulate/stack holiday through their annual leave policy.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Prestige Nursing East Lancashire is looking for new members to join our growing team supporting individuals within their own homes and care settings.

Experience of working in care is preferred, but not essential but you will require access to your own vehicle if completing day shifts - mileage is paid.

Having secured a significant amount of new work opportunities, we need compassionate, committed, caring staff to join our team and support our service users across the region.

We provide all new members with our mandatory training programme, and further client-specific training where necessary.

We offer our members a variety of work patterns with service users on care routes throughout Accrington, Blackburn, Burnley, Colne, Darwen, Nelson, and surrounding areas.

We endeavour to keep you working as close to home as possible, but you will require access to your own vehicle and a full UK driving licence.

The Role:

Tasks may include:

• Personal care tasks; including washing and toileting
• Administering medication
• Encouraging diet and fluid intake
• Promoting independence
• Completing documentation to a high standard
• Using Prestige's call monitoring service

Members are typically required to work between:

08:00 - 14:00

14:00 - 22:00

18:00 - 22:00

22:00 - 07:00

About us:

Prestige Nursing East Lancashire is a family-run business, providing a wide range of healthcare solutions to individuals within their own homes and care settings.

We pride ourselves on a reputation for providing excellent care services and being one of the best care and support agencies in East Lancashire. We strive to provide a high standard of care to all of our service users.

Feedback on our services from staff and service users includes:

'I wish I had joined Prestige years ago. One hundred percent a pleasure to work for.'

'The staff I worked with worked well as a team and management were very helpful.'

'The best agency I have worked for by far. They keep me updated, there is good communication and they give me more than enough work.'

'I don't know how we would have coped without Prestige's support, members of the care team have felt like family at times.'

'I cannot fault the attention to care that my mother received throughout the pandemic. Despite challenging circumstances, the carers and branch team at Prestige Nursing East Lancs have done everything possible to keep our family safe, supported and happy. We cannot praise them enough.'

'As a previous employee of prestige, I can safely say, anyone looking for work who is willing to put the effort in, genuinely cares, and is willing to work hard, will have opportunity to grow both in their career and in their annual income! You will get what you give with this company, and they will do their best to accommodate your wishes. I absolutely recommend it to anyone experienced in the health and social care sector.'

Our family truly cares about the well-being of all staff and service users and strives to achieve the best possible outcomes for all stakeholders.

Why work for Prestige?

• Access to Prestige's extensive free training programs.
• Access to external training providers in NVQ 2,3,5 in Health and Social Care.
• Ongoing in-house training to extend your knowledge of working practice.
• Weekly pay into your bank, along with accrued holiday pay.
• Flexible working hours.
• Free uniform.

"By submitting your details, you acknowledge that Prestige Nursing Ltd is collecting, processing and using your personal data for managing your application and establishing an applicant database. For more information, please visit our Applicant Policy"

WE CAN FAST TRACK YOU APPLICATION IF YOUR DBS IS ON THE UPDATE SERVICE

*pay rates are inclusive of holiday pay at 12.07%*

About us:

Established in 2007, CDC Data Centres is Australia’s leading operator of sovereign, secure, world-class data centre facilities.

Headquartered in Canberra with multiple facilities in the ACT, NSW and New Zealand, CDC’s diversified operations provide secure data centre configurations that support co-location, containerised and hyperscale compute environments with all campuses interconnected with high-speed carrier grade networks.

At CDC we are passionate about creating an inclusive workplace that promotes and values diversity. We believe that everyone’s unique experiences enable us to deliver meaningful benefits for our people, our clients and communities. Our mission is to attract, retain and grow the world’s best data centre team.

Our people are responsive, innovative and trusted in supporting our customers. Together, we configure the landscape to meet the security, reliability, connectivity and sustainability needs for today and tomorrow.

About the role:

We are looking for a Data Centre Manager who will be responsible for exceptional customer service and engagement to one of our key clients. The incumbent will ensure the site is operational, maintained and secured in line with best practice.

Key responsibilities include:

•      Monitoring of the Data Centre environment via DCIM Tools, including rack level temperature & power, chillers, generators, switches, pumps and Data Centre power.

•      Respond to Data Centre incidents 24 x 7.

•      Management of assets within the Data Centre by maintaining an accurate list of Data Centre racks and hardware via DCIM Tools.

•      Utilise DCIM Tools for capacity planning including physical space, power and network ports available in racks.

•      Data Centre patch management including providing support to the customer.

•      Data Centre security management including providing site access to people on the approved access list and escorting personnel during incidents and emergencies.

•      Providing Data Centre infrastructure maintenance by working with the customer to confirm that maintenance contractors have performed scheduled maintenance.

•      Contribute to Data Centre change management system inputs and action requests resulting from the change management system.

•      Provide clear communication to management and tower delivery teams on incidents within the Data Centre.

•      Perform approved Data Centre hardware installation, moves, adds and changes (IMAC).

•      Co-ordinate 3rd party suppliers to meet project deliverables in a timely manner.

•      Create and assist with the creation of service delivery and operational processes, procedures, and reports.

•      Deliver services to adhere to ITIL and define ITIL best practices that can be incorporated into the operational running of the Data Centres.

•      Provide support to the customer to assist with maintaining TIA-942 standards for the Data Centre.

•      Keep current on best practice for Data Centre facility management.

•      Meet CDCs service level agreements and assist the delivery team in meeting service level objectives.

•      Act as the central point of coordination for all Data Centre related incidents.

•      Follow correct site-specific delivery procedures and record management procedures to ensure information is accurate and handled correctly at all times.

•      Comply with CDC’s Policies and Procedures (including appropriate use of internet, probity, and employment conditions).

•      Other duties as directed from time to time.

About you: 

•      Experience providing services to Defence as part of Defence or Defence Industry.

•      Ability to rack server hardware.

•      Good knowledge of ICT hardware to assist with incident management.

•      An understanding of networking and communications over copper and fibre.

•      Ability to coordinate with multiple stakeholders.

•      Ability to travel when required.

•      Be available to work on call hours when required.

•      Maintain the ability to work flexible hours when required

•      ICT Hardware course or equivalent experience.

•      Mechanical or electrical course or equivalent experience.

•      Diploma in IT related course.

•      ITIL certification.

•      Understanding of TIA-942.

•      Data Centre Infrastructure Management related course.

 

Essential:

• Existing AGSVA Security Clearance at Negative Vetting 2 level.

 

How to Apply:

If you are looking to own your career and take on a new challenge in a fast-growing Australian Technology company and be part of our amazing team, please submit your resume and cover letter by clicking Apply.