Total 12 Customer Service job vacancies in SS16 6AJ

Professional Functions: Provide comprehensive assessment, care and safety planning for patients attending the Urgent Care Department ensuring their care pathway is purposeful and promotes recovery. Ensure accurate and timely clinical documentation in line with your professional Code and Trust policy. Develop and maintain specialist clinical skills and expertise in the assessment and treatment of people with mental health needs. Receive, triage and assess patients attending the Urgent Care Department, ensuring nursing triage, assessment, care and support of each person is appropriate to their individual needs Offer advice on management of patients with mental health issues other health care professionals, advocating for best practice in line with Trust and national guidance. Assess, investigate, treat and discharge or refer patients attending the department with a diverse range of minor injuries/illnesses, within the parameters of the Urgent Care Department guidelines and scope of practice. Feedback outcomes of assessments to the department clinical leaders and agree and implement the management plan Ensure that patients requiring further assessment and help are referred on appropriately. Implement effective joint care planning for people who repeatedly attend throughout the urgent care pathway Arrange admission to the mental health services in conjunction with the Urgent Care Department psychiatrist Support and participate in the introduction and delivery of short-term psychological interventions for a specific cohort of individuals. Liaise effectively with staff in local systems and maintain accurate patient records that provide assessment reports to GPs and other allied agencies. To provide advice and monitor the use and provision of the Mental Health/Capacity Act (1983/2005) and other relevant legislation. To provide clinical advice/expertise health education, consultation and staff support to other health professionals Have knowledge of how to access appropriate services and develop effective networks and channels of communication To actively participate in the achievement of clinical outcome measures and accreditations for the servic Managerial: Support the Clinical Lead in ensuring the effective provision of care, service developments of the urgent Care Team In the absence of the Clinical Lead ensure that referral, assessment and workload allocation happens in a timely, flexible and responsive manger, taking into account the wishes of the patients and their carers. On a daily basis, support and manage the patients within the urgent care department, providing appropriate prioritisation of the workload within agreed timeframes depending on the nature of the presenting needs and patient safety risks. Participate in team meetings, initiating and discussing new methods/models of care using QI methodology and contribute in the introduction of research or trials within the area. Participate in the multi-disciplinary and multi-agency decision-making process through team meetings and team building. Undertake duties as assigned by senior staff to ensure that all agreed patient quality, safety and operational performance outcomes are delivered within the area of responsibility To promote the understanding of urgent mental health care through formal and informal teaching To support the induction of new staff to the team as required To supervise students as part of their training, either on placement or providing information/teaching sessions Act as role model at all times, able to demonstrate leadership skills Provide specialist advice, support and consultation to staff within the team, outside teams and other agencies. Undertake professional, clinical and managerial supervision in line with Trust policies and procedures, discussing the overall nature of the workload, work methods and techniques whilst evaluating clinical practice. The post holder will support the introduction of outcome measures to measure patient experience. Contribute towards team education and development providing opportunities for exchange of ideas, experience, techniques and interventions. Ensure that all junior staff are fully conversant with the physical health needs agenda of all patients. A holistic approach to care is required that encompasses physical health, mental health and social care. Take part in service development and review. Communication and Working Relationship: Establish and maintain professional and effective working relationships with allied professionals Develop and ensure effective communication and relatives and carers and all appropriate agencies, especially when patients are admitted or being prepared for discharge from hospital, allowing continuity of care and effective care planning Ensuring effective and confidential communication between medical, nursing, social care and health care agencies Ensure proficient communication and documentation of risk to maintain the safety of others Positively support the concept of change within the team by contributing ideas for improvement of patient care. Participate in the maintenance of a constructive learning environment, encouraging enquiry and teaching and able to demonstrate physical and mental health clinical skills. Responsibility for Patient/Client Care: Work flexibly to meet the needs of patients Develop and maintain effective individualised care by ensuring the following areas are proactively undertaken at all times: Triage and assessment of client mental, physical and social care needs Planning, implementation and evaluation of clinical interventions Clear, accurate and concise documentation of individualised patient care and reflect the changing needs of the patient Ensure risk assessment and management is an integral part of everyday practice The post holder will be approachable and develop good working relationships with the patients and carers providing them with adequate information on services Contribute to department patient review procedures to ensure timely clinical decisions and departmental flow are maintained Use research findings when designing care programmes and develop and awareness of the significance of nursing research that underpins evidence based practice.

A Vacancy at Essex Partnership University NHS Foundation Trust.


Mental Health Practitioner - Mental Health Urgent Care Department

Base – Basildon Hospital

Hours – 37.5hrs Full Time (Full Internal Rotation)

The Mental Health Urgent Care Department, is a facility where adults, aged 18 years and above, who are experiencing a mental health crisis can receive an urgent biopsychosocial assessment with immediate care planning. It is a new, purpose built department based at the Basildon Mental Health Unit on the Basildon university Hospital site.

The post holder will work as a Band 6 Senior Practitioner with the urgent care team providing high quality, evidence-based, holistic assessments to patients attending the service. Assessments must be completed in line with your professional code and Trust policies and clinical guidelines

The service offers full emergency mental health assessments and onward care planning with a diverse and highly skilled mental health workforce incorporating support workers, peer coaches, social worker, nurses and doctors.

The role will require the post holder to work collaboratively to support every aspect of emergency mental health care planning from GP referrals, ambulance conveyance to Mental Health Act Assessments, whilst providing 24/7 access for ‘walk in’s.’



You will assess, plan, implement and evaluate care based upon individual service user needs, under the guidance of the Clinical lead as per NICE guidance.

Provide delegated accountability for Band 3 Health Care Assistants ensuring clinical competence and understanding, with effective support and guidance during the shift.

As required by your manager, you will have deputise when required for the day to day co-ordination of the shift within the Urgent Care Department, for example to cover breaks and the clinical lead’s attendance to urgent clinical matters as they arise.

You will work collaboratively with key partner organisations, service users, carers, clinicians and other practitioners within the multi-disciplinary team in delivering services; providing a 7-day a week, 24-hours a day service for 365 days a year working shifts where appropriate and operationally required.

Please note that this role outline serves to provide an illustrative example of the duties and responsibilities you may be expected to undertake during the course of your normal duties. It is not an exhaustive list and you will therefore be required to undertake other responsibilities and duties that are considered to be commensurate with the band.

EPUT are looking for motivated staff who shares our Trust values of Care, Learn and Empower. In return, EPUT can offer you a range of benefits and development including;
• Season Ticket Loans
• NHS discounts for staff
• Excellent Training facilities and opportunities
• Buying and Selling annual leave scheme
• The opportunity to work bank shifts and expand knowledge and experience in other areas
• Salary Sacrifice schemes including lease cars and Cycle to Work
• Day One Flexible Employer

The Trust supports and actively encourages flexible working for all employees. We offer many options and you are encouraged to ask the recruiting manager what is possible for this role. If appointed, you will have the opportunity to apply for a flexible working request from the first day of your employment

Join our Staff bank

What is Staff Bank?

Our EPUT NHS staff bank is an entity managed by the trust that hires clinical and non-clinical healthcare professionals to take on shifts at our trust hospitals and community settings. Here at EPUT we maintain our own bank of specialist staff to ensure that we are able offer safe and effective care at all times.

All our permanent staff are automatically enrolled onto the staff bank however this does not mean you have to work any additional shifts, but the option is there for you if you wish.

If you are joining our Trust in a fixed term role, please indicate on your New Starter Paperwork that you wish to join our staff bank.

Professional Functions:
• Provide comprehensive assessment, care and safety planning for patients attending the Urgent Care Department ensuring their care pathway is purposeful and promotes recovery.
• Ensure accurate and timely clinical documentation in line with your professional Code and Trust policy.
• Develop and maintain specialist clinical skills and expertise in the assessment and treatment of people with mental health needs.
• Receive, triage and assess patients attending the Urgent Care Department, ensuring nursing triage, assessment, care and support of each person is appropriate to their individual needs
• Offer advice on management of patients with mental health issues other health care professionals, advocating for best practice in line with Trust and national guidance.
• Assess, investigate, treat and discharge or refer patients attending the department with a diverse range of minor injuries/illnesses, within the parameters of the Urgent Care Department guidelines and scope of practice.
• Feedback outcomes of assessments to the department clinical leaders and agree and implement the management plan
• Ensure that patients requiring further assessment and help are referred on appropriately.
• Implement effective joint care planning for people who repeatedly attend throughout the urgent care pathway
• Arrange admission to the mental health services in conjunction with the Urgent Care Department psychiatrist
• Support and participate in the introduction and delivery of short-term psychological interventions for a specific cohort of individuals.
• Liaise effectively with staff in local systems and maintain accurate patient records that provide assessment reports to GP’s and other allied agencies.
• To provide advice and monitor the use and provision of the Mental Health/Capacity Act (1983/2005) and other relevant legislation.
• To provide clinical advice/expertise health education, consultation and staff support to other health professionals
• Have knowledge of how to access appropriate services and develop effective networks and channels of communication
• To actively participate in the achievement of clinical outcome measures and accreditations for the servic

Managerial:
• Support the Clinical Lead in ensuring the effective provision of care, service developments of the urgent Care Team
• In the absence of the Clinical Lead ensure that referral, assessment and workload allocation happens in a timely, flexible and responsive manger, taking into account the wishes of the patients and their carers.
• On a daily basis, support and manage the patients within the urgent care department, providing appropriate prioritisation of the workload within agreed timeframes depending on the nature of the presenting needs and patient safety risks.
• Participate in team meetings, initiating and discussing new methods/models of care using QI methodology and contribute in the introduction of research or trials within the area.
• Participate in the multi-disciplinary and multi-agency decision-making process through team meetings and team building.
• Undertake duties as assigned by senior staff to ensure that all agreed patient quality, safety and operational performance outcomes are delivered within the area of responsibility
• To promote the understanding of urgent mental health care through formal and informal teaching
• To support the induction of new staff to the team as required
• To supervise students as part of their training, either on placement or providing information/teaching sessions
• Act as role model at all times, able to demonstrate leadership skills
• Provide specialist advice, support and consultation to staff within the team, outside teams and other agencies.
• Undertake professional, clinical and managerial supervision in line with Trust policies and procedures, discussing the overall nature of the workload, work methods and techniques whilst evaluating clinical practice.
• The post holder will support the introduction of outcome measures to measure patient experience.
• Contribute towards team education and development providing opportunities for exchange of ideas, experience, techniques and interventions.
• Ensure that all junior staff are fully conversant with the physical health needs agenda of all patients. A holistic approach to care is required that encompasses physical health, mental health and social care.
• Take part in service development and review.

Communication and Working Relationship:
• Establish and maintain professional and effective working relationships with allied professionals
• Develop and ensure effective communication and relatives and carers and all appropriate agencies, especially when patients are admitted or being prepared for discharge from hospital, allowing continuity of care and effective care planning
• Ensuring effective and confidential communication between medical, nursing, social care and health care agencies
• Ensure proficient communication and documentation of risk to maintain the safety of others
• Positively support the concept of change within the team by contributing ideas for improvement of patient care.
• Participate in the maintenance of a constructive learning environment, encouraging enquiry and teaching and able to demonstrate physical and mental health clinical skills.

Responsibility for Patient/Client Care:
• Work flexibly to meet the needs of patients
• Develop and maintain effective individualised care by ensuring the following areas are proactively undertaken at all times:• Triage and assessment of client mental, physical and social care needs
• Planning, implementation and evaluation of clinical interventions
• Clear, accurate and concise documentation of individualised patient care and reflect the changing needs of the patient
• Ensure risk assessment and management is an integral part of everyday practice
• The post holder will be approachable and develop good working relationships with the patients and carers providing them with adequate information on services
• Contribute to department patient review procedures to ensure timely clinical decisions and departmental flow are maintained
• Use research findings when designing care programmes and develop and awareness of the significance of nursing research that underpins evidence based practice.


This advert closes on Monday 18 Nov 2024

IMMEDIATE START - Full time hours available for an experienced complex needs carer, earning £450+ per week.

You will be working within a beautiful house within the Horninglow area of Burton with ease access to major roads. Throughout your shift you will be caring for the needs of a single active and engaging resident who has a great personality.

Your duties will include:
- Following the carefully developed care plan
- Conduct personal care activities
- Engage with the service user, being a “mate” while maintaining a professional approach
- Domestic duties
- Administrating medication
- Recording observation checks

This role has become available as one of the longstanding team members is retiring so if you are an outgoing, bubbly character looking for a permanent role then this is the one for you!

To be suitable for this position you must have:

- An Enhanced DBS Certificate (Ideally registered on the update service)
- Up to date mandatory training certificates
- Full up-to-date CV
- A minimum of 3 months experience working within a hands-on care role
- A referenceable work history
- A bubbly and outgoing personality and a true passion to make the lives of those under your care as fulfilling as possible.
- Full UK driving licence

**Please note that we do not offer sponsorships**

This is a temporary to permanent role for the right candidate

You will initially be working day shifts as per rota, with a pattern of 1 weekend off, 1 weekend on. After you have received full training (approx. 6 months) you will also provide night-time cover as part of your shift patterns.

Hours include:
09:00 to 20:00
09:00 to 14:00
14:00 to 20:00

You will be paid £12.50 per hour with pay further increasing after 13 weeks

Your new company
Due to the partnership between Hays and Birmingham City Council, we are looking to recruit a Business Support Officer to join the Adult Social Care team. Being the largest leading local authority in the whole of Europe, Birmingham City Council are renowned for their expertise in public services and endless opportunities. Birmingham City Council provides the city's residents with a number of services to ensure stability within citizens' daily lives.
Your new role
As a Business Support Officer, you will be supporting the team by ensuring service agreements have been created on the system. In this job, you will also be accurately updating details on client databases, and managing various cases.
Throughout this job, you will be working closely with the adult social care team to manage records and complete any day-to-day tasks to support your colleagues.
What you'll need to succeed
You will need experience of working in a busy administrative environment where you can prioritise your workload and have excellent time management skills. In addition, you will need to demonstrate exceptional organisational skills to ensure enquiries are responded to in a timely manner. You will need to portray strong teamwork skills and show that you are a valuable team player.
In addition, this role will be an ASAP start,. Before starting, you will need to pass your reference and compliance checks. On registration please have your 2 most recent employment details available for reference checks.
What you'll get in return
This is a full-time, temporary job based in Birmingham. This is a temporary contract but may be open to extension. This job is a Grade 3 position, with a rate of £13.45 (PAYE), paid on a weekly basis.
At Hays, we are here to support you developing your career and grow to your potential. Therefore, you will have an assigned consultant who will support you throughout your journey. You will have access to our exclusive training to enhance your skills as well as exclusive job opportunities in Local Authorities where you can apply these skills.
What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

For full details of this fantastic opportunity, please see attached job description. We encourage informal visits or discussions, so please do get in touch with us. We look forward to receiving your application.

Are you looking for a clinical fellow role in Adult Critical Care, then we want to hear from you! Please see attached Job description for further details of this exciting role.

For full details of this fantastic opportunity, please see attached job description. We encourage informal visits or discussions, so please do get in touch with us. We look forward to receiving your application.

Support Worker

£11.44 per hour

If you are passionate and have a genuine desire to help others, whether it is supporting people in social environments, going for afternoon tea or a Steam train ride in York, we are looking for Support Workers to come join our dedicated team to help support individuals live an independent and fulfilling life.

Real Life Options is a registered charity currently going through a period of growth, and we are continuing to search for permanent contracted Support Workers who really want to make an impact on the lives of the people we support.

The role

You will be assisting 3 gentlemen within this supported living service. Support will include working with individuals with behaviours of concern and epilepsy. You will be working on a 1-1 basis, therefore you must be prepared to work alone.

Your role will include support with; finances, shopping, cleaning, cooking, attending medical appointments and support with personal care. Due to location of the role having your own transport would be an advantage.

Previous experience is desirable for this position although full training will be provided.

You must be able to work over 26 hours per week

An enhanced DBS will be required for this role.

Benefits and Rewards

At Real Life Options we treat our people with the same respect, care, and consideration that we show to the people we support. We offer:-


A minimum of 28-days paid holiday a year, including bank holidays (pro-rata for part time staff)
Accredited training giving you the knowledge and skills to deliver a first rate job
An employer contributory pension scheme


In addition to the above you also have access to the following great benefits:


Health Cash Plan (for full/part time contracted hours)
£10,000 Life cover
A free Employee Assistance Programme (including a medical helpline, telephone and face-to-face counselling, debt, financial and legal information)
A reward gateway with access to discounted goods and services
Cycle to Work Scheme
A financial wellbeing scheme
Refer a Friend Incentive Bonus (terms and conditions apply)
Recognition Initiatives


We are keen to recruit someone with the right values and behaviours who can help us to ensure our workplace values are at the heart of everything we do these are:

Respect – Honesty – Responsibility – Excellence

Please note that initial contact with applicants will usually be by email, so please check all of your email folders regularly, including your junk mail folders.

Real Life Options are an equal opportunities employer. We seek to recruit, train, and promote the best person for the job, to make full use of the talents and resources of all our people and to craft a working environment free from unlawful discrimination, victimisation, and harassment in which all individuals are treated with dignity and respect.

If you have a disability, a learning difficulty, a medical condition, or individual need that you believe may affect your performance in selection, we'll be happy to make reasonable adjustments to our processes to enable you to perform at your best so please do let us know.

Proud member of the Disability Confident employer scheme

We are looking for an experienced Audiologist to join our department and help shape a local service whilst building networked expertise across the 3 hospital sites (Basildon, Broomfield and Southend).

This amazing opportunity will be perfect for anyone who prefers a collaborative approach to leadership, and wants to work in an evidence-based yet innovative team.

So, if this sounds like the perfect role for you, we want to hear from you today!





If you are successful, some of your duties will include:
• Leading service provision and staff working within the service
• Developing and adapting the service, working in conjunction with the existing team, the Head of Audiological Services and the ENT Clinical Lead.
• Work as a network to develop and manage changes to practice and establish new ways of working .
• Ensure key targets are met for the local service.

With a workforce of approximately 15,000 staff, we can now do more and go further in delivering health services to our local communities.

Our ambition is to deliver excellent local and specialist services, to improve the health and wellbeing of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

Patients will experience improved care as well as fewer delays and cancellations. We are able to provide more once-in-a-lifetime specialist care region-wide. With our new trust size will come more opportunities for development, research, networking and innovation.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.

For full details of this fantastic opportunity, please see attached job description.

We encourage informal visits or discussions, so please do get in touch with us.

We look forward to receiving your application.


This advert closes on Sunday 10 Nov 2024

Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 247,000 team members deliver experiences that enrich and nourish the lives of millions of people in 19 countries around the world every day.


Job Description


The Food Service Worker is responsible for cooking and preparing food according to recipes and production guidelines while adhering to food safety, food handling, and sanitation procedures. The Cook should safely handle knives and equipment such as grills, fryers, ovens, broilers, etc.




Job Responsibilities



- Service of food and/or beverages to customers to the standards set by the company.
- Ensure all food hygiene regulations are adhered to, in particular H.A.C.C.P regulations
- Cleaning duties associated with service and related equipment and/or furniture.
- Preparation of service area and/or service points.
- Clean and replenish service equipment.
- Accurate storage of food items and equipment after service.
- Food assembly and service of same in an efficient manner, which may include some light cooking.
- Monitor and record food and equipment temperatures
- Handling cash transactions and ensuring the accurate cash handling procedures are followed in accordance with company procedure and till procedures.
- Attend in-house training sessions.
- Maintain personal hygiene, appearance, and uniform to company regulations at all times.
- To present an image at all times conducive to good customer relations.
- Comply and assist in the promotion and implementation of the company’s health and safety policy.
- Comply and assist in the promotion and implementation of the company’s policies and procedures.
- Other duties occasionally assigned by the Management team to ensure the smooth running of the department.
- Barista duties
- An interest in food and service.
- Excellent customer service skills & courteous manner
- Ability to work with minimal direction and as part of a team.
- Ability to complete paperwork as assigned by your line manager
- Dedication and self-motivation
- Good timekeeping
- To contribute to maintaining high standards of personal hygiene





Qualifications



- Previous experience with a catering environment desirable. On the job training will be given. Must acquire basic food hygiene qualification within first six months.
- Knowledge of Food Hygiene including HACCP.
- 1 years’ experience in a similar environment.
- Good understanding of English.
- Customer service experience









About Aramark


Northern Europe
- Our MissionRooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
Northern Europe
- About AramarkAramark is a leading service and solutions provider in Northern Europe. We proudly support clients, partners and customers in food, facilities management, property services, and retail solutions. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you’re pursuing — a new challenge, a sense of belonging, or just a great place to work — our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com
All applications will be treated in the strictest confidence. Aramark Northern Europe is an equal opportunities employer.


The Food Service Worker is responsible for cooking and preparing food according to recipes and production guidelines while adhering to food safety, food handling, and sanitation procedures. The Cook should safely handle knives and equipment such as grills, fryers, ovens, broilers, etc.



Job Responsibilities



- Service of food and/or beverages to customers to the standards set by the company.
- Ensure all food hygiene regulations are adhered to, in particular H.A.C.C.P regulations
- Cleaning duties associated with service and related equipment and/or furniture.
- Preparation of service area and/or service points.
- Clean and replenish service equipment.
- Accurate storage of food items and equipment after service.
- Food assembly and service of same in an efficient manner, which may include some light cooking.
- Monitor and record food and equipment temperatures
- Handling cash transactions and ensuring the accurate cash handling procedures are followed in accordance with company procedure and till procedures.
- Attend in-house training sessions.
- Maintain personal hygiene, appearance, and uniform to company regulations at all times.
- To present an image at all times conducive to good customer relations.
- Comply and assist in the promotion and implementation of the company’s health and safety policy.
- Comply and assist in the promotion and implementation of the company’s policies and procedures.
- Other duties occasionally assigned by the Management team to ensure the smooth running of the department.
- Barista duties
- An interest in food and service.
- Excellent customer service skills & courteous manner
- Ability to work with minimal direction and as part of a team.
- Ability to complete paperwork as assigned by your line manager
- Dedication and self-motivation
- Good timekeeping
- To contribute to maintaining high standards of personal hygiene




Perks of the job



- £12.50 per hour
- Full time – 34 hours per week – 4 days over 7
- Shifts range between 10am – 7pm
- Discounted meals on duty
- Free onsite parking
- Generous holiday entitlement
- Life assurance and Pension scheme
- MyStaffShop discounts – including savings on your weekly supermarket shop!
- Cycle2Work Scheme and Refer a friend Scheme
- You will also be joining a great team, with fabulous career prospect and could lead to but to all sorts of opportunities – we LOVE to promote from within!

Your new company
Due to the partnership between Hays and Birmingham City Council, we are looking for a number of customer service advisors to join the Housing Repairs team within the council.Being the largest leading local authority in the whole of Europe, Birmingham City Council are renowned for their expertise in public services and endless opportunities. Birmingham City Council provides the city's residents with a number of services to ensure stability within citizens' daily lives.


Your new role
Housing Repairs BCC is the largest local authority in Europe and have a responsibility to maintain their properties and report emergency or non-emergency repairs in line with the agreements between the council and contractors. Housing repairs also assist and provide information to the Rents department in order for tenants to keep up with their rental payments and other responsibilities such as council tax so that the council can support them. Working hours are Monday to Friday 8am - 8pm on a shift rotation basis, with a 15-minute break and a 30-minute lunch break - both unpaid. This is a full-time position. Please see below the possible shift patterns:

8am - 4pm

9am - 5pm

10am - 6pm

11am - 7pm

12pm - 8pm.

There will be 8 week training period based fully in office with an experienced trainer - you can not have any annual leave or appointments booked within this training period. All candidates will be assessed during training and will also be required to complete legal paperwork in order to access data protected systems. Once you have completed training and have been signed off by the academy training, you will be able to work from home. Candidates are required to have a good WiFi signal with a suitable workstation to enable working from home the foreseeable future. Training and support will continue to be available on an ongoing basis.

What you'll need to succeed
The ideal candidate should have strong customer service skills and have confidence working on their own. Candidates from a call centre/contact centre or telesales environment will benefit from the nature of this role as you will be familiar with working in a fast-paced environment. Staff will be required to cover the full contractual period with NO annual leave booked for the first 8 weeks due to the training period. Please apply for this position without a notice period as this is an immediate start position. Also, note that we will require 2 ex-employer references from your 2 most recent places of employment upon registration, therefore your referees must be contactable for us to take your application forward to the next stage.

What you'll get in return
As the largest leading local authority in Europe with their reputation solely built upon their passionate investment in people, your employment as a customer service advisor will be a rewarding perk of the job as you will be taking pride in the speed of service within Birmingham City Council as an organisation. You will receive an employee pension scheme and unlimited progression. You will also receive an hourly rate of pay of £12, in line with the new National Living Wage that will be paid weekly.


What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Service Advisor

- Company: Franchise/Main Car Dealer.
- Hours: Monday to Friday 8.00am-6.00pm.
- Saturdays are worked on a rota basis 8.00am-1.00pm.
- Basic Salary: up to £26,000 p.a. (depending on experience).
- Bonus is around £6,000 p.a. on average on top of the basic salary.
- Contract: Full Time, Permanent.
- Required: UK Right to Work & Full UK Driving Licence.

We are currently advertising on behalf of an Automotive franchised main dealer who are currently recruiting for a Service Advisor to assist in their busy Service Department in the Basildon area.

Our Motor Trade Client is seeking a Service Advisor who is high performing and can provide only the best level of customer service.

Their minimum requirements for a Service Advisor are as follows:

- A working experience within a Service Advisor role
- The ability to upsell on service work and service plans
- Customer Focused and an excellent communicator
- Familiarity with using Motor Dealership Database Software

As a Service Advisor with our Client you will be expected to:

- Professionally communicate with customers about service and repair work required on their vehicle
- Produce Job Cards on in-house computer systems
- Update Customers and Vehicle Records
- Prepare and complete Invoices
- Advise Customer on estimated costs of repairs and timescales of work due to be completed
- Other Ad-Hoc Duties as the role requires

For your hard work, our client is offering a salary of up to £26,000 with OTE of circa £32,000.

To apply for this Service Advisor position, please forward your CV to Louisa Coggs quoting the job reference number or call our office for a chat about this position.

Perfect Placement are the UK’s Leading Automotive Recruitment Agency so if you are looking for a Service Advisor Job get in touch today.

© Perfect Placement UK Ltd – See our website for details