Total 211 Customer Service job vacancies in Port Klang

• Working with the Service Desk Team Leader and wider support team to ensure any recurring technical issues are addressed, and any training or documentation requirements are identified and implemented.


• Responding to inbound customer incidents received to the service desk, dealing with calls escalated as incidents and dealing with change requests.


• Managing communication via the service desk portal by phone and email - maintaining a high level of interactive ongoing communication (written and verbal) with clients and making sure they are updated on the status and activities that are being undertaken to resolve the issue/request.


• Identifying client issues raised during proactive performance checks of all customer systems and ensuring maximum possible uptime and performance.


• Liaising with other internal teams including product and development, breaking down requirements and complex issues and involving appropriate stakeholders when required.

• Excellent written and verbal communication skills


• Experience of working within a technology led support team.


• Knowledge of CCTV and hardware assembly,


• SQL skills including understanding of database structures and query language.


• Self-motivated and have the ability to manage and prioritise your own workload


• Pro-active attitude towards investigation and resolution of incidents.

• Hybrid working with weekly visits to our Neath office


• Hours: 37.5 hours to be worked on a rotational rota pattern, ensuring business hours of 07:00 until 19:00 are covered, operating from Monday to Sunday (including Bank Holidays)


• Salary: £25,500 per annum


• Healthcare cash plan


• Staff benefits designed to suit your lifestyle - from discounts on retail shopping, travel, and socialising to health & wellbeing


• 25 days holiday + bank holidays


• Cycle to work scheme


• Enhanced Maternity and Paternity Package NB this is subject to eligibility

Sexual Violence Support Worker
Monday - Friday
£22,500 per annum
35 hours per week

Fixed Term until 31st March 2025 - Possibility of Extension

Are you passionate about supporting survivors of sexual violence? Join a dedicated team and make a meaningful difference in the lives of those who need it most.
Brook Street Social Care are supporting a charity offering a therapeutic support service that has been co-produced with survivors and stakeholders. Our mission is to provide each survivor with specialised, compassionate support tailored to their unique needs. Through the Sexual Violence Counselling service, group work programs, and one-to-one support, we empower survivors on their journey to healing.
As a Sexual Violence Support Worker, you will play a pivotal role in providing weekly one-to-one support to survivors of sexual abuse.
Your primary responsibilities will include:

• Offering consistent, psychosocial, trauma-informed support for survivors of sexual violence.
• Working collaboratively within a multidisciplinary team to connect survivors with the appropriate external support services, including ISVA services, SARCs, and substance use services.
• Assisting in the delivery of our specialised group work programs and counselling services.

What We're Looking For:

• A compassionate and empathetic individual with a deep commitment to supporting survivors of sexual violence.
• Experience in providing trauma-informed support, preferably within a similar role.
• Ability to work collaboratively with other professionals to ensure holistic support for survivors.
• Strong communication and organisational skills, with a focus on empowering survivors in their recovery journey.

To hear more about this role, please apply with an up to date copy of your CV today!

Proud member of the Disability Confident employer scheme

Proud member of the Disability Confident employer scheme

Customer Service Researcher

Ellesmere Port / Hybrid (2 days from home)

£25,000 per annum

Monday to Friday, 8:30am to 5:00pm (Early finish @ 3pm on Friday)

Due to continued company growth we are recruiting several Customer Service Researchers to join a market leading company in Ellesmere Port. The position is to join an already established team and work closely with current clients to gather information on their upcoming projects and work.

The position is office based and comes with a basic salary of £25,000. Hours of work are Monday to Friday 8:30am to 5:00pm with an early finish at 3pm on Fridays. There is also free onsite parking and an opportunity to work from home 2 days per week.

The main duties of a Customer Service Researcher are;

• Keep in regular contact with your portfolio of business clients
• Engage in consultative and meaningful conversations in order to gather information on upcoming works and projects
• Build rapport with clients to further develop relationship and gather additional information
• Update the systems after every call with the information gathered
• Effective time management - diary and call schedule
• Liaise with the wider team to share information and findings
• Deal with call backs/inbound enquiries
• Keep up to date with latest industry news, developments and regulations
• Ensure company remain GDPR compliant

Benefits;

• Potential long-term career opportunities within the wider business
• 34 days annual leave (25 working, birthdays off, eight bank holidays) increasing to 39 days with service
• Hybrid working - 2 days at home / 3 days in the office
• Life assurance and private pension
• Full industry training which is ongoing for continued professional development

Apply for this role now or email your cv directly to adam.molyneux@search.co.uk

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Job Description

Support for Leaning Teacher REF: ECOD/ P01730

Salary: Main Grade Teacher £38,655 - £48,516

Location: St Johns PS

Hours: 17.5 Hours Per Week

Duration: Until June 2025

*0.5FTE over 5 days*

Inverclyde Council offers a wide range of benefits to employees including flexible working opportunities, attractive pension schemes, a Buy and Bank Annual Leave Scheme, career development and health and wellbeing support.

You can find out more in our Employee Benefits Booklet which is available on our website Employee Benefits - Inverclyde Council

Important Applicant Information:

• Please read the Essential Applicant Information details prior to submitting your application.

• Please note that if you apply via this website it is important that you regularly check your emails following your application submission. All further communication regarding your application, including any invite to interview and, if relevant, details of any formal offer/contract, will be done by email. You should ensure that your email is set up to receive emails from MYJOBSCOTLAND and Inverclyde Council, and that they are not filtered into any JUNK/SPAM folders.

• Inverclyde Council is an accredited Living Wage Employer paying the Living Wage Rate where required. Please click the link to `Essential Applicant Information’ above for more information.

• Inverclyde Council is committed to creating a diverse and inclusive workforce and welcomes applications from all members of the community.

Vetting by Disclosure Scotland

If you work in regulated work (children and/or protected adults) you will be subject to obtaining a satisfactory PVG

GTCS

You will be required to be registered with the GTCS. You are required to obtain and maintain registration including paying any fees. Please note, teachers in their probationary year are welcome to apply for temporary, un-promoted vacancies although would be paid at the probationer rate of pay (Main Grade Scale Point 0) at £31,584 per year (pro-rata, if applicable).

RC Approval

Guidance for teachers seeking Approval to teach in a Catholic school if applicable.

If applicable the successful candidate will require to be approved by the Roman Catholic Church, in line with Section 21 (A) of the Education (Scotland) Act 1980. Forms from the Scottish Catholic Education Service at: http://www.sces.uk.com/approval.html

Head Teacher Reports

Candidates successful at interview need to download and print the appropriate Report. You need to complete the applicant details section and sign the form and then pass to your current HT to complete the assessment sections and sign the form. The form then needs to be sent to Human Resources by email to interview.support@inverclyde.gov.uk and cc the recruiting HT into the email.

Please find below the three types of reports (unpromoted, promoted and senior promoted).
The forms can be downloaded at http://www.inverclyde.gov.uk/jobs-and-careers/apply-for-a-job/preferred-candidate-information/safe-recruitment/employment-references

Further Assistance

Alternative application packs can be requested in other formats for example, Large Print, Braille and Audio. To request an alternative application pack or require further assistance to attend and/or participate in an interview, please contact the HR Recruitment Team on 01475 712740 or email Human Resources at: Human.Resources@inverclyde.gov.uk.

Armed Forces Personnel/Reservists

Inverclyde Council welcomes applications from former armed forces personnel / reservists. Many of the skills picked up during your military career could be transferred directly into a role with local government.

Disability Confident

We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled and who meet the essential criteria for the job.

Flexible Working

Inverclyde Council recognises the mutual benefits of having a flexible, effective workforce to deliver the best services to our community, whilst enabling employees to balance their personal, home and work responsibilities more effectively, with a view to achieving greater job satisfaction, motivation, morale and productivity.

Employees are able to apply for a range of options including Part-Time Working, Job share, Compressed Hours, Homeworker, Hybrid Working and Flexible Retirement. More detail can be found in the Flexible Working Policy, linked in the download section of our Employee Benefits web page.

Proud member of the Disability Confident employer scheme

Location: Ellesmere Port

Since 1989, we've supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home.

We're looking for people who are passionate about care, and who want to help others to join our amazing teams. We don't require you to have any previous social care experience, what we do need from you is to have the Right to Work in the UK, as we are NOT able to offer Health and Care Worker visas. Additionally, you are required to have a full UK driving license with access to your own vehicle.

If you're looking for a job that can be flexible around your lifestyle there are a variety of shift patterns available to work in mornings, afternoons, evenings or weekends.

At Helping Hands, we can offer the following benefits

• Paid mileage of 35p per mile between calls
• Early Pay App request up to 50% of your pay in advance of pay day
• Earn up to £100 for referring a friend
• Our care assistants are directly employed by us giving you access to holiday entitlement and our pension scheme
• Apprenticeship opportunities available to existing staff
• Support to complete nationally recognised qualifications including your Care Certificate and NVQs. Your career development is important to us if you want to progress, we can help!
• FREE Blue Light Card national discount card for hundreds of retailers
• Annual pay reviews based on cost of living

Being a Care Assistant means you need to be adaptable, kind-hearted and put others first. Your role may include:

• Providing companionship
• Support with personal care such as showering, bathing and toileting
• Helping with mobility around the home
• Overseeing medication and providing medical support
• Helping around the house with cleaning, cooking and tidying
• Running errands such as food shopping or picking up prescriptions

Customer Assistant | Dan Murphy’s | Share your passion

Looking for an adventure? You’ll fit right in at Dan’s! As one of our spirited Customer Assistants, you’ll leave your mark on our customers, team and local community. With over 270 stores and 6500+ team members, we’re on a mission to share our passion for drinks and great times, just like our founder Daniel Francis Murphy did.

The ROLE:

• Leave your mark on our customers by providing memorable in store experiences which are centered around product discovery
• Increase your daily step count while stocking our shelves with the products that Dan’s is famous for
• Discover ways that you can bring our products to life through storytelling
• Adhere to responsible service of alcohol guidelines
• Importantly, be your authentic self.  Diversity is what makes our culture here at Dan’s

The YOU:

• YOU are passionate about people and creating memorable customer experiences
• YOU have the ability to work autonomously and in a team
• YOU have good availability to work across key customer hours
• YOU have a thirst for knowledge and feel excited to discover something new every day
• YOU want to join a business where you can dream big about your future and reach your potential

How we take care of our PEOPLE:

An exclusive discount card for Dan Murphy’s, BWS and other Endeavour Group brands including ALH pubs not to mention discounts from Woolworths and Big W. Endeavour Wellbeing Support, our Employee Assistance Program that offers critical incident support, career, conflict, nutrition and lifestyle, money, family, legal and employee assistance. Grow your career within Dan Murphy’s and the wider Endeavour Group network.

If drinks excite you - and you’re close-enough on the requirements, we’d love to hear from you!

Candidates will be required to complete a functional screening assessment as part of the recruitment process.

We are together creators
We’re big, but part of something much bigger. Dan Murphy’s is one of a number of brilliant retail businesses like BWS, ALH Hotels, Pinnacle Drinks within the Endeavour Group. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We’re serious about having a good time - creating a safe, inclusive and fun place to work. We’re all about creating a more sociable future - for our customers and each other.

#WeAreTogetherCreators #ComeAsYouAre #FeelTheEnergy #DreamBig #LeaveYourMark #DanMurphys #DrinkBetter #EndeavourGroup 

Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.

Senior Care Assistant based at Mayfields, Ellesmere Port

Available Hours: Days and Nights

Permanent - Various hours available

0 hours - 44 hours

About the role

As a Senior Care Assistant at MHA you will lead and inspire a team of committed care assistants to provide the highest quality of care to our residents enabling them to live later life well. Duties will be varied and include supporting our residents with personal care needs and helping them to take part in a wide range of activities that support their health and wellbeing. In addition, you will administer medication and maintain clear and accurate records. Every day will be different and you'll have the opportunity to use your leadership and people skills to make a real difference.

About you

As a Senior Care Assistant, you will be passionate about caring for older people, have previous care experience and, as a minimum, hold an NVQ level 2 or equivalent in health and social care and be willing to complete level 3. In addition, you will have experience leading, coaching and motivating a team to deliver high quality care.

You will have a kind, warm and caring nature and be able to work well as part of a team but also use your own initiative. Patience, communication and listening skills are equally important. Maintaining accurate records, time management and prioritising tasks will also be strengths. So, if you have the ability to lead by example, form positive relationships and energise colleagues to deliver exceptional care then we'd love to hear from you.

To apply please email or visit our website at mha.org.uk

For more information about the role please review the attached job description.

Why join?

You will be joining an organisation with strong values, a highly supportive culture and a commitment to the safety and wellbeing of employees. In addition, you will work alongside highly motivated colleagues in an environment of strong teamwork whilst also having fun. This is a hugely rewarding role and a career to be proud of where every day you will go home knowing you made a positive difference to the lives of older people.

In addition to a highly competitive salary, we offer a lot more:

• 28 days holiday (including bank holidays) and an option to buy annual leave.
• Life assurance.
• A discount scheme which includes savings with retail stores and online purchases.
• Access to a number of nationally recognised training courses and qualifications.
• Genuine career progression and development opportunities.
• Employee assistance programme including free counselling and legal advice.
• Access to chaplaincy and pastoral support.
• Access to wellbeing resources.
• Recommend a friend scheme.
• Family friendly policies.
• Long service awards.
• Free uniform and DBS check.
• Cycle2Work salary sacrifice scheme.
• Healthcare scheme at competitive rates.

About us

MHA is the UK's largest charity care provider and our mission is to 'enable people to live later life well'. Through 90 specialist care homes, 70 thriving retirement living schemes and 62 vibrant community services and befriending, we inspire the best care and wellbeing at every stage of later life. We have over 7,600 dedicated colleagues and are supported by over 4,000 generous volunteers. All our donations and any surplus we generate is invested into the services we provide for our 18,500 residents and members. Our values underpin our entire approach: we nurture mind body and spirit; we respect every person, treating them with dignity; and we inspire the best in each other.

About the home

At Mayfields, we provide residential dementia care for our 46 residents in purpose-built, en suite accommodation. We also offer day care.

MHA are fully committed to the principles of equality, diversity and inclusion (EDI) as this is embedded in our values: respect, nurture and inspire. In addition, as a committed employer we have been awarded level 2 under the Disability Confident Scheme. Click here to read more about this.

Please note that interviews may take place prior to the closing date and if a suitable candidate is appointed the role may close early.

Recruitment agencies: please note, MHA do not accept unsolicited CV's from recruitment agencies, regardless of whether they are on our Preferred Supplier List (PSL). We only accept CV's from agencies that have been appointed and briefed by MHA's Talent Acquisition Team.