Total 392 Customer Service job vacancies in Poole, Dorset, BH16 6JD

THIS ROLE IS AVAILABLE FOR QUALIFIED NURSES ONLY

About the Role

Join us as a Clinical Lead at Maria Mallaband Care Group, where you will be empowered to be your best self every day and experience firsthand the transformative power of your care.

As an advocate for our residents, you will play a crucial role in leading clinical teams to provide and maintain the highest standards of nursing and care, while supervising colleague training and performance. Your skills will shine as you champion dignity and safety, serve as a role model to those working with you, and provide a true sense of purpose to those living with us.

Key responsibilities of the role include:

• Assisting the Home Manager and/or Deputy Manager with administrative duties as well as nursing/care tasks
• Maintaining overall responsibility of nursing/care management and care governance in the absence of the Home manager, including working as Nurse in charge.
• Medication administration and Care plan quality
• Providing physical, emotional, and spiritual support to our residents
• Ensuring resident safety and implementing safeguarding policies
• Team management and shift planning
• Coaching, training and mentoring
• Infection prevention and control
• Liaising with General Practitioners and Multi-Disciplinary Teams
• Assisting the Home Manager with care home inspections and visits where required
• Upholding clinical governance standards and leading clinical governance meetings

About you

Being one of our Clinical Leads means demonstrating compassion, dedication, and commitment towards enhancing the quality of life for others. Your communication skills and attention to detail set you apart, and you continuously seek opportunities to learn and develop your clinical skills. You take every challenge in your stride and your goal is to always achieve the best outcomes.

You will have developed leadership skills by supervising teams, ideally in care home settings, and you will have excellent knowledge of safeguarding, DoLs and the Mental Capacity Act, putting this into practice when guiding others. Wherever you may be in your career, we will also support you with further training and development to help you build your confidence and skills.

A few things will be essential to be successful in this role, and these are:

• A Nursing qualification recognised by the UK NMC
• A valid UK NMC PIN and registration to practice as Registered General Nurse(RGN)/Learning & Disability Nurse (RNLD)/Mental Health Nurse (RMN)
• Previous experience leading clinical/care teams and managing team performance
• Good understanding of clinical policy frameworks
• Ability to perform physical tasks such as assisting residents with their mobility
• Flexibility to work different shifts and a proportion of Bank Holidays, as necessary

To ensure we make safe recruitment choices for those in our care, the role will also be subject to Disclosure and Barring Service checks.

What we offer

Join us in our journey to become the best care provider in the UK and your employer of choice! You will be rewarded for everything you do and have access to some fantastic benefits, including:

• Simply Health – company funded, providing cashback for prescriptions, optical and dental costs 24/7 virtual GP access plus more for you and up to 4 children*
• Early Pay – Access to earned pay prior to payday
• Benefits platform – discounts across multiple retailers, leisure providers, hospitality etc.
• Pension Scheme with Nest
• Paid annual NMC renewal fee
• Flexible working patterns to suit your lifestyle
• Cycle to work scheme**
• Service recognition rewards
• Training support and development opportunities
• Employee Assistance Programme and Wellbeing support
• Discounted gym membership

To find our more about our rewards and what makes us great, visit our Careers page on www.mmcgcarehomes.co.uk/careers

*Benefits require completion of a 12-week probationary period before they can be accessed.

**Benefit subject to deduction not taking colleague below National Living Wage

Our commitment to ED&I

We believe in fostering an environment that celebrates diversity, values, inclusivity, and equity, where everyone’s unique perspective is respected and appreciated. We are committed to providing equal opportunities to all, irrespective of age, gender, race, ethnicity, sexual orientation, or background.

Next steps

Ready to embark on a truly fulfilling career or to re-discover your passion? Apply today and become an essential part of our team, creating happier futures together for you and those in our care.

Kents Hill Care Home

Kents Hill is an established purpose-built care home offering elderly residential, nursing and dementia care. A professional team has furnished the Home to an exceptionally high standard, providing elegance and comfort. The “home from home” feel at Kents Hill is created by the dedicated staff who have been selected not only for their professional ability but also for their commitment to truly making a difference for the people in their care. Resident’s rooms are spacious and feature en suite facilities. The communal areas are at the centre of what makes Kents Hill a real community whether it be at mealtimes or when enjoying activities. There are no fixed visiting hours so friends and family can come and see residents at any time. Activities and day trips are an integral part of the resident’s well being. The activities coordinators encourage and help residents continue with existing interests and also introduce new hobbies. The minibus is used frequently to take residents on day trips near and a little further from the Home. The trips are very popular and recently, days out to Woburn Safari Park, Middleton Hall, Frosts Garden Centre, Stoke Goldington Small Gauge Railway and Linslade Canal have been greatly enjoyed. The dining experience at Kents Hill boasts fine home cooking by a professional Chef who has created a menu alongside the residents to reflect the interests and tastes of all. Respite care at Kents Hill is very popular and enables those wishing to experience what the Home has to offer before making a full commitment. n October 2015, 15 brand new luxury suites opened along with a new lounge, library, salon and bistro all adding to the style and comfort the home offers and in 2018 a refurbishment of the communal areas and one side of the nursing suite took place.

Proud member of the Disability Confident employer scheme

Location: Ferndown
Umbrella Rate: £16.66 per hour
Hours: 25 Hours flexible for the right person. Happy for 5 hours a day - 9.30-2.30 as an example

Overview:
Service Care is assisting in the recruitment of a Forensics Data Technician for the South West Regional Forensics (SWRF) team. The successful candidate will provide technical support to Data Forensics, ensuring compliance with Force policies and procedures.

Principal Responsibilities:

• Manage the receipt and return of Digital Forensic submissions, including computers, phones, and other data/image mediums, ensuring the integrity and continuity of evidence.
• Evaluate and triage submissions against offence risk, proportionality to the investigation, and cost to the Force.
• Assist in forensic examination of exhibits and data, including logging media, creating electronic files, examining CD/DVD evidence, and making recommendations.
• Handle all removable media and assist with digital evidence recovery, including initial acquisition of computers.
• Manage materials in accordance with the Criminal Procedures and Investigation Act 1996 (CPIA), focusing on the destruction and storage of Regional Force images.
• Act as receptionist for unit visitors, manage access control, and maintain the appointments calendar.
• Monitor storage levels and manage supplies of equipment, such as laptops.
• Liaise with specialist companies for software, hardware acquisitions, and training providers.
• Exercise designated powers under the Police Reform Act 2002 and the Policing and Crime Act 2017.

Essential Qualifications and Experience:

• A computer-related qualification, such as MICROSOFT Certification or Chartered IT professional.
• Experience in maintaining and upgrading IT equipment/software within a specialist unit, such as the High Tech Crime Unit.
• Experience with Microsoft Server platforms, Domain working, and specialised forensic software/hardware.
• Ability to handle graphic and traumatic images/information without undue distress.
• Strong administrative skills in a technical, confidential environment.
• Excellent communication skills with the ability to produce evidential reports.
• Methodical approach to information, problem-solving, and logical decision-making.

Essential Behavioural Competencies:

• Openness to Change
• Respect for Race and Diversity
• Teamworking
• Community and Customer Focus
• Effective Communication
• Problem Solving
• Planning and Organising
• Personal Responsibility

Special Requirements:
Candidates must be able to perform manual handling, work alone or at night, handle chemicals/biological hazards, work with potentially harmful equipment/machinery, and deal with disturbing evidence. A medical assessment via questionnaire and possible consultation with the Occupational Health Support Unit will be required.

Contact Information:
For more information or to apply, please contact Lewis at Service Care Solutions.
Email:Lewis.Ashcroft@servicecare.org.uk
Phone: 01772 208962

Are you looking to broaden your clinical experience, working alongside the military in a temporary capacity?

We are looking for experienced, enthusiastic and professional healthcare candidates to work at military locations throughout the UK for ad-hoc assignments, which once registered, will be available to you through the easy to use Patchwork Health app.

HCRG is the first of its kind Staff Bank to support the permanent military and civilian workforce predominantly in the provision of primary, but also secondary, healthcare, dental and mental health services. Previous experience of working with the military population would be desirable but not necessary to apply to the Staff Bank.

By joining the Staff Bank, you will benefit from:

Priority access to temporary assignments
Continuity of access to temporary assignments
Access to a dedicated Bank Team
Free CPD Training
Free Health & Wellbeing Services
Free Occupational Health Screening
Free Appraisals
Free Revalidation
Free Mandatory Training

Interested in applying? Submit your CV to MODBankSupport@hcrg.uk.com / FHRBankSupport@hcrg.uk.com or call 02382359149.

We are an equal opportunities employer and welcomes applications regardless of sex, age, race, sexual orientation, gender reassignment, marriage and civil partnership, religion and belief, pregnancy and maternity or disability.

Dates: 30/09/2024 - 31/01/2025

LOCATION:

Unique Reference Number: N1

DENTAL NURSE
A. OVERALL JOB DESCRIPTION- SERVICE REQUIREMENTS
1. To provide clinical and administrative support to the Dental Officer to enable
maintenance of the surgery. This includes preparation/sterilisation of all instruments before
and after patients, reception duties, document handling, operation of dental computing
system, processing radiographs, shared maintenance tasks and working in the central
sterilisation area when in place.
2. To be fully aware of the responsibilities of a registered healthcare professional and
comply with the GDC Principles and Standards for Dental Professionals.
3. To ensure that not less than 6.5 hours per day in 2 sessions are set aside for
appointed patients
4. To be accountable to the Senior Dental Officer through their line management.
5. To comply with DPHC (Dental) policy on working hours.
6. To comply with all Health and Safety Policy directives and legislation.
7. To carry out preventive cross infection procedures including sterilisation of
instruments and materials in compliance with current legislation (HTM 01-05) and best
practice as described in DPHC (Dental) SOPs Chapter 13.
8. To adhere to local stock control procedures when removing items of stock from the
storeroom.
9. To manage the patient appointment system.
10. To manage dental records (manual and electronic) ensuring the correct receipt,
despatch, registration and storage of FMed 271 and hasten any outstanding documents.
11. To manage the receipt, despatch and documentation of dental prosthetic appliances,
ensuring timely appointments for patients as necessary.
B. STANDARDS TO WHICH A DENTAL NURSE MUST COMPLY WHEN PROVIDING
THE SERVICES
12. To comply with all relevant Authority policy including DPHC (Dental) policies,
regulations and orders as well as JSP 950 Leaflet 2-23-1 and other policies as notified to the
Dental Practitioner.
13. To ensure that surgery management, document administration (including the
rendering of dental returns and safe custody of F Med 271s) and maintenance of equipment
is undertaken to the standards laid out in JSP 950 2-23-1.
14. To ensure compliance with Radiation Safety Orders and adhere to current Control of
Substances Hazardous to Health (COSHH) regulations.
C. ESSENTIAL REQUIREMENTS / QUALIFICATIONS / EXPERIENCE
15. Fully registered with the General Dental Council (GDC) without restrictions.
16. Must hold valid suitable and appropriate indemnity insurance with a recognised
dental defence organisation.
17. Must provide evidence of clinical currency in accordance with JSP 950 Leaflet 4-1-4,
Returning to Clinical Practice, specifically a minimum of 2 clinical sessions per week over the
last 15 months.
18. To have completed GDC highly recommended Continuing Professional Development
(CPD) including medical emergencies, safeguarding children and vulnerable adults,
disinfection and decontamination, radiography and radiation protection.
19. To be trained and current in emergency and resuscitation procedures and have
practised and tested these procedures at least annually in accordance with Resuscitation
Council (UK) guidelines and JSP 950 Leaflet 4-6-1 DMS CPR Standards and Training.
20. Must have undertaken the additional health clearance checks for clinicians required
to perform Exposure Prone Procedures (in accordance with the Department of Health policy
entitled "Health clearance for tuberculosis, hepatitis B, hepatitis C and HIV: New Healthcare
Workers").
D. DESIRABLE REQUIREMENTS / QUALIFICATIONS / EXPERIENCE
21. Previous Ministry of Defence (MoD) experience.
22. Hold a Dental Nurse qualification.

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About the Role

We are only able to accept applicants who have the right to work in the uk and live within a commutable distance to the location of the job role.

We are looking for a Laundry Assistant who has a great attention to detail to work as part of the Housekeeping Team in our luxury care home. Your high standards and pride in your role will help you to appreciate that the upkeep of resident's garments and linen is a vital part of making our home a great place to live. This role is essential within Social Care.

If you would like to use your experience and skills in an organisation that provides the best quality care you’d expect for your loved ones, then MMCG is a rewarding place to be.

Our Benefits;

In return for all of this you will receive a competitive salary package plus:

• Simply Health – company funded, providing cashback for prescriptions, optical and dental costs 24/7 virtual GP access plus more for you and up to 4 children*
• Early Pay – Access to earned pay prior to payday
• Benefits platform – discounts across multiple retailers, leisure providers, hospitality etc.
• An exclusive discount on Tastecard - dine out with up to 50% off total food bill
• Free criminal record checks
• Pension Scheme with Nest
• Flexible working patterns
• Cycle to work scheme**
• Service recognition
• Training support and development opportunities
• Employee Assistance Programme
• Wellbeing support
• Discounted gym membership

*Benefits require completion of a 12-week probationary period before they can be accessed.

**Benefit subject to deduction not taking colleague below National Living Wage

*Apprenticeship opportunities available

Kents Hill Care Home

Kents Hill is an established purpose-built care home offering elderly residential, nursing and dementia care. A professional team has furnished the Home to an exceptionally high standard, providing elegance and comfort. The “home from home” feel at Kents Hill is created by the dedicated staff who have been selected not only for their professional ability but also for their commitment to truly making a difference for the people in their care. Resident’s rooms are spacious and feature en suite facilities. The communal areas are at the centre of what makes Kents Hill a real community whether it be at mealtimes or when enjoying activities. There are no fixed visiting hours so friends and family can come and see residents at any time. Activities and day trips are an integral part of the resident’s well being. The activities coordinators encourage and help residents continue with existing interests and also introduce new hobbies. The minibus is used frequently to take residents on day trips near and a little further from the Home. The trips are very popular and recently, days out to Woburn Safari Park, Middleton Hall, Frosts Garden Centre, Stoke Goldington Small Gauge Railway and Linslade Canal have been greatly enjoyed. The dining experience at Kents Hill boasts fine home cooking by a professional Chef who has created a menu alongside the residents to reflect the interests and tastes of all. Respite care at Kents Hill is very popular and enables those wishing to experience what the Home has to offer before making a full commitment. n October 2015, 15 brand new luxury suites opened along with a new lounge, library, salon and bistro all adding to the style and comfort the home offers and in 2018 a refurbishment of the communal areas and one side of the nursing suite took place.

Proud member of the Disability Confident employer scheme

Proud member of the Disability Confident employer scheme

Contract: Full-time, permanent

Unqualified Salary: Base salary of £23,063.04 earning up to £30,807.04 with sleep in shifts.

Qualified Salary (full diploma Level 4 qualified upgraded from Level 3): Base salary of £25,565.54 earning up to £33,309.54 with sleep in shifts.

Location: Bournemouth

Specific Hours: Shift pattern on rotation

Who are we?

Budwood, a part of Polaris Community, are a local business providing Residential Care and Support to children and young people with emotional behavioural difficulties as well as social and emotional mental health. Our young people here may have experienced adverse childhood experiences and so the aim of the service is to provide them with a stable comfortable home. As such, they will receive high levels of support and guidance to keep them safe as well as guidance to enable them to learn new skills to help with a successful transition to independence and adulthood.

We are looking for passionate Residential Support Workers to join one of our homes in Bournemouth. You will be a part of a team that provide flexible and individual care packages towards all our children and young adults. Working for Budwood, you will be joining a supportive and collaborative team which recognises you as an individual. All staff are trained in 'Developmental Trauma' and therapeutic parenting to best aid your understanding and ability to provide young people with the best support possible.

Main Duties and Requirements:

• Experience of working with children and young people as well as understanding of the issues that face young people in care
• Flexibility in your availability as you will be required to work 7 x 24 hour shifts including sleep ins over a 3 week rotation- 09:00am- 09:30am the following day
• Promoting, safeguarding and protecting the welfare of our young people
• Establishing and maintaining positive and trusting relationships with our young people
• To work well as part of a team and must be able to accept direction and guidance
• Encouraging the development of the individual interests of our young people
• Hold Residential Childcare/Families Practitioner Diploma/Children and Young People's Workforce/NVQ Level 3 in Health & Social Care or equivalent - or be willing to work towards a required qualification and upgrade to a Level 4 diploma
• Have a full UK driving licence and car as this role will involve travelling.
• Excellent communication and listening skills
• Be willing to learn
• Be able to work well as part of a small team
• Be willing to undertake a DBS check at enhanced level if successful for the position. Your DBS check shall be paid for by ourselves
• Experience with Emotional Behavioural Disorder, Social/Residential Work or Youth Work would be advantageous.

Benefits of working for Budwood:

• A sleep-in allowance of £64 per night
• Up to 6 week's holiday per year
• All meals on duty are provided
• Company pension
• Access to our Exchange Employee Discount Scheme
• Access to wellbeing programmes via our Exchange Provision
• Comprehensive training programme, followed by a comprehensive and ongoing CPD Programme
• Promotion opportunities
• Monthly clinical and professional supervisions, access to therapeutic support

Budwood Limited is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates. The company is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. Successful applicants will be subject to a DBS check at enhanced level if successful for the position

Full-time, permanent

Unqualified Salary: Base salary of £23,063.04 earning up to £30,807.04 with sleep in shifts.

Qualified Salary (full diploma Level 4 qualified upgraded from Level 3): Base salary of £25,565.54 earning up to £33,309.54 with sleep in shifts.

Location: Poole

Specific Hours: Shift pattern on rotation

Who are we?

Budwood, a part of Polaris Community, are a local business providing Residential Care and Support to children and young people with emotional behavioural difficulties as well as social and emotional mental health. Our young people here may have experienced adverse childhood experiences and so the aim of the service is to provide them with a stable comfortable home. As such, they will receive high levels of support and guidance to keep them safe as well as guidance to enable them to learn new skills to help with a successful transition to independence and adulthood.

We are looking for passionate Residential Support Workers to join one of our homes in Poole. You will be a part of a team that provide flexible and individual care packages towards all our children and young adults. Working for Budwood, you will be joining a supportive and collaborative team which recognises you as an individual. All staff are trained in 'Developmental Trauma' and therapeutic parenting to best aid your understanding and ability to provide young people with the best support possible.

Main Duties and Requirements:

• Experience of working with children and young people as well as understanding of the issues that face young people in care
• Flexibility in your availability as you will be required to work 7 x 24 hour shifts including sleep ins over a 3 week rotation- 09:00am- 09:30am the following day
• Promoting, safeguarding and protecting the welfare of our young people
• Establishing and maintaining positive and trusting relationships with our young people
• To work well as part of a team and must be able to accept direction and guidance
• Encouraging the development of the individual interests of our young people
• Hold Residential Childcare/Families Practitioner Diploma/Children and Young People's Workforce/NVQ Level 3 in Health & Social Care or equivalent - or be willing to work towards a required qualification and upgrade to a Level 4 diploma
• Have a full UK driving licence and car as this role will involve travelling.
• Excellent communication and listening skills
• Be willing to learn
• Be able to work well as part of a small team
• Be willing to undertake a DBS check at enhanced level if successful for the position. Your DBS check shall be paid for by ourselves
• Experience with Emotional Behavioural Disorder, Social/Residential Work or Youth Work would be advantageous.

Benefits of working for Budwood:

• A sleep-in allowance of £64 per night
• Up to 6 week's holiday per year
• All meals on duty are provided
• Company pension
• Access to our Exchange Employee Discount Scheme
• Access to wellbeing programmes via our Exchange Provision
• Comprehensive training programme, followed by a comprehensive and ongoing CPD Programme
• Promotion opportunities
• Monthly clinical and professional supervisions, access to therapeutic support

Budwood Limited is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates. The company is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. Successful applicants will be subject to a DBS check at enhanced level if successful for the position.

INDRESMP

Come and join our One Great Team here at Haven as a Senior Cleaner / Housekeeping Coach!

As part of our Accommodation Cleaning Coach Team, you will…

- Train and coach our Cleaning Team to deliver outstanding presentation of our Guest accommodation, which may include Caravans, Lodges, Chalets or Apartments.
- Check each unit providing feedback, support and assistance where needed to ensure we deliver high quality, clean and safe accommodation for all our Guests.

What’s In It For You? 
- Free use of our Leisure Facilities, including swimming pool  
- Up to 50% Discount off food on Park and 20% discount in our shops  
- Opportunity to use our Corporate Box at the O2 Arena  
- Fantastic Discounts with many national Brands & Retailers  
- 20% Discount to you, your family & friends across Haven & Warner Leisure Hotels  
- Reward & Recognition Schemes  
- Training and development opportunities including fully funded qualifications  
- Fantastic Health, Mind & Money Support Programme  
- Enhanced family friendly policies and pay* (eligibility criteria applied) 

Pay Rates: £12.44 per hour

Experience and Qualifications 
You may already be a Senior Cleaner or Housekeeper which is great or maybe you are an experienced Cleaner looking to take the next step! All we are looking for is…

- The ability to perform cleaning duties to a high standard
- Can confidently lead a team and work to set timeframes

Who are we? 
We’re part of an award-winning Bourne Leisure family, which includes Haven & Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations and our HQ based in Hemel Hempstead. 

What’s it like to work with us? 
Working with us is ultimately defined by our exceptional people and teams. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions allowing our team members to be their authentic selves.

We aim to offer flexibility where we can, including full or part time hours. Our Accommodation Cleaning Teams working hours are usually Mondays and Fridays.

We would love to hear from you 
If you would like to apply for this role, click apply now. We will ask you a few questions which may take around 5 minutes, then click submit and one of the Team will be in touch. 

What can you expect during the recruitment process? 
When invited to meet with us, you will have an interview and either a practical assessment or a skills test, depending on the role. If you require any support or reasonable adjustments to help you perform at your best during this process, please let us know.

Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share. 

We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at resourcingteam@bourne-leisure.co.uk

Service Care Solutions are currently working alongside a dynamic local authority, based in Bournemouth, which is in need of an experienced Childcare Lawyer to join their team. If you like to find out more, then please read on!

Role: Childcare Lawyer

Location: Bournemouth - Hybrid. Would need to attend office/court as required (approx. 4 x per month)

Rate: £50-£55ph Umbrella (depending on experience)

Contract Length: 12 months

The Role of a Childcare Lawyer:

• Manage your own Childcare Law caseloads from start to completion whilst assisting others when required
• Deliver some advocacy on less complex Childcare Law caseloads
• Offer help and support to team members and others, including training where appropriate

The Person:

• Someone with 1+ years of PQE in Childcare Law and ideally someone who has worked for a Local Authority on Childcare Law matters
• Someone is able to manage their own caseload from start to completion
• Someone which excellent verbal and written communication skills and is comfortable with advocacy

Benefits of the Childcare Lawyer position:

• Flexible working hours
• Hybrid working
• Weekly pay

If this Childcare Lawyer vacancy sounds like an opportunity that is right for you or someone you know, then don't hesitate to get in touch with Hugh Barnes via email, Hugh.Barnes@servicecare.org.uk, or via telephone at 01772208969 .

We also welcome referrals for this position, where a successful recommendation would be worth £250.

Job Title: Customer Service Officer
Salary: £12.83 P/H
Hours: 37 Hours Per Week
Type: Temporary Ongoing
Location: Bournemouth, BH11
Start Date: ASAP
Work Pattern: Monday - Friday | 08:30 - 17:00pm

Join our client's dynamic Tenancy Advice and Repairs Team as a Customer Service Officer, where you'll play a crucial role in delivering top-notch customer service in our busy housing offices. This position offers the opportunity to engage with residents both over the phone and face-to-face, ensuring their needs are met efficiently and professionally.

Key Duties and Responsibilities:

• Handle incoming telephone calls and emails from residents, providing timely and accurate responses.
• Diagnose repair requirements and book appointments, ensuring all details are properly recorded.
• Work under pressure to manage a variety of challenging situations with professionalism.
• Demonstrate excellent communication skills in all interactions with residents and team members.
• Utilise your initiative to resolve issues independently, while also contributing to team efforts.
• Maintain high standards of customer service, striving to exceed residents' expectations.

Qualifications and Experience:

• Strong team player with a proactive approach.
• Effective communicator with experience in customer service roles.
• Ability to manage time efficiently and prioritize tasks under pressure.
• Experience in handling a high volume of telephone calls and emails.
• Competence in using customer service software and booking systems.

If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk