Total 2,721 Customer Service job vacancies in Parsippany, New Jersey, United States of America

WHAT IS THE SMALL BUSINESS / SELF EMPLOYED (SB/SE)DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Small Business Self-Employed Campus Exam/AUR Ops

The following are the duties of this position at the full working level.

• Under the guidance of call site management, the incumbent utilizes on-line tools including Aspect, Customview, Webview, and Electronic Workforce Management (eWFM) to identify and react to real-time telephone staffing issues.
• Monitors and tracks employee time usage through the daily use of Real Time Adherence (RTA). Communicate real-time adherence issues to operation management for immediate resolution and/or to account for the employee by inputting the proper exception into eWFM or similar system.
• Notifies management of operational performance issues such as long wrap up of phone calls, lunch and daily breaks.
• Maintains a log of operational performance issues, staffing, and system problems.
• Monitors adherence to schedule by on-line tool applications.

This vacancy will close on the posted closing date OR at 11:59 p.m. EST on the day in which 100 applications are received, whichever comes first.

The incumbent is responsible for Veteran, Family, and Community Engagement (VFCE) Directorate administrative support. Executes planning, programming, budgeting, financial accounting, personnel management, computers, phones, space, supplies, safety, furniture, access cards, records management, security management, travel, training, space utilization, contracting and procurement, office automation and management information systems development and maintenance, internal review and resource management, including allocation and utilization of manpower requirements. Assists with the conduct of special projects, studies and analysis of workforce staffing/utilization, reorganizations, communications, automation, procurement, and management of property. The incumbent prepares requests for changes to organizational charts, mission and functions statements to implement organizational changes in program administration.

The incumbent provides advice and counsel on a broad range of administrative and operation management support issues, policies, programs, objectives, and plans for the Directorate. Develops, analyzes, evaluates, advises on, or improves the effectiveness and efficiency of work methods, distribution of work assignments and other similar functions of management. Provides position management advice and recommendations to management to improve the efficiency and productivity of employees.

Coordinates actions, clarifies responsibilities and timelines for completion. Consolidates data as necessary and reviews to ensure accomplishment of objectives, timeliness, and acceptability. Compiles and analyzes facts to develop operational and/or program plans and conducts extensive coordination with other staff prior to presenting plans for approval. Based on day-today observations, analysis of work processes, and special studies, evaluates program operations; identifies problems, inefficiencies, and potential problems; and develops and implements solutions. Provides advice and guidance for improvements and anticipates potential areas of concern or questions that should be addressed when making recommendations. Develops and implements new or modified guidelines, work processes and operations to improve the effectiveness, efficiency, or timeliness of work processes and information dissemination.

Represents the organization at various meetings, committees, work groups and councils involving or impacting resources, missions, and functions. Presents, on behalf of the Executive Director, administrative views, policies, decisions and other relevant considerations; and keeps the Executive Director informed of information conveyed, decisions made and resulting taskings.

Conducts studies of missions, functions, organizational structures, workloads, and capabilities of existing or proposed organizational entities; prepares recommendations regarding existing organization entities to achieve increased effectiveness, proper span of control, average grade goals, efficiency of operations, and economy of effort; examines proposed organizations with a view toward consonance with accepted management doctrines and assigned mission, functions, and workloads. Analyses may be performed on studies, reviews, authorization documents, manpower management surveys, quantitative data reports, or related documents. May also assist with conducting portions of management studies that involve multi-level and inter/intra-organizational entitles which require the development of new or substantially modified work processes and procedures. Analyzes previous manpower surveys, activity reports, performance analysis, special studies, and position vacancy reviews and makes appropriate recommendations.


Work Schedule: Monday - Friday, 8:00 a.m. - 4:30 p.m.
Telework: Not Available
Remote: This is a remote position
Position Description/PD#: 199310
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not required

• The duties may include, but are not limited to:
• Supports the agency's Workers’ Compensation program, participates in studies of management and administrative processes and systems and recommends solutions to procedural problems.
• Processes injury and illness claims for priority ranking and further action.
• Enters OWCP claims information into automated data systems and spreadsheets.
• Research data and develops reports while maintaining contact with and providing customer.
• Participates in the development of web-based and tactile educational tools and resources, and assists with both on-site, teleconference, and virtual training employees, supervisors, and managers.
• Research and compiles background information, statistical data and other information, prepares charts, graphs, and other narrative information for management or program analysis.
• Prepares memoranda, reports, and other information products related to monthly metrics and quarterly OWCP updates.
• Reviews and distributes incoming OWCP correspondence based on subject matter and content of documentation and materials.
• Reviews OWCP case status details and makes preliminary determinations and/or recommendations of whether OWCP case development necessitates.
• Performs other duties as assigned.

• Provides advice and guidance to managers on writing budget justification responses in order to obtain and defend funding requests as well as to help prioritize budget requirements.
• Provides technical advice, consultation, and assistance to management on a range of program issues.
• Reviews and edits budget requests submitted by subordinate units to assure that they conform to higher level requirements.
• Prepares or edits narrative justifications and projected funding needs, and assures that data in requests is formally and accurately documented.
• Reviews and coordinates accounting documents for budget execution activities such as obligations, payments, corrections, adjustments, apportionments, and allotments.
• Monitors the execution of a budget with many different sources and types of funding.

• The duties described are for the full-performance level. At developmental grade levels, assignments will be of more limited scope, performed with less independence and limited complexity.
• The duties may include, but are not limited to:
• Involved with the planning and development of purchase and financial assistance programs and procedures for carrying out the purchasing of commodity products.
• Determines both financial and technical responsibility of potential new vendors, and assists those vendors through the process to become an approved vendor.
• Reviews and analyzes relevant production and price data, and makes recommendations concerning the need for surplus removal purchase programs.
• Responsible for preparing accurate announcements, invitations to bid, requests for information, requests for proposals, and related contractual documents.
• Performs detailed analysis of bids received using processes and procedures designed to ensure the most advantageous awards for USDA nutrition assistance programs.
• Reviews, analyzes, and makes recommendations concerning various factors affecting ongoing purchase and other financial assistance operations.
• Ensures that the provisions of Sections 8 and 15 of the Small Business Act, as amended by PL 95-507 and the provisions of Executive Order 12138 are implemented in the procurement activities.
• Seeks and develops a sound relationship with contractors, industry organizations, and other interested parties.
• Examines Instrument and Notices of Assignment, invoices, claims, and other requests for payment for commodities provided to the Government.

This position is being re-advertised to solicit additional applications. Applicants who applied previously need not reapply unless submitting updated and/or missing information.

Total Compensation Package - Check out IHS's outstanding total compensation package for this job: Total Compensation | Pay (ihs.gov)

Plans, Formulates, and Implements National Policy and Programming: Assist with the development and sustainability of the forensic healthcare program to enhance the capacity of the Indian health system to provide high-quality multidisciplinary services and support for patients presenting for forensic healthcare and related services in collaboration with and as delegated by the Forensic Nurse Consultant. Provide recommendations to supervisors and senior leaders on forensic healthcare, projects, services, issues and trends. Serve as a coordinator for sexual assault policy implementation and monitoring.

Evaluates and Analyzes Program Effectiveness: Analyze existing or proposed systems, strategies, services, or other health related matters for forensic healthcare in conjunction with the Forensic Nurse Consultant. Research and analyze product problems caused by controversial, complex & often conflicting factors. Monitor trends and state-of-the-art clinical guidelines, strategies, research and other outcomes related to medical forensic healthcare prevention, intervention, and treatment. Review congressional and legislative action; assess and initiate impact and action on forensic healthcare accordingly.

Develops Networks and Partnerships: Provide leadership to promote and build collaboration with tribes, tribal organizations, Federal agencies and others to align resources to support DNS forensic healthcare program efforts. Represent the Agency at meetings and on national committees, task forces, and workgroups as assigned. Call and host meetings and teleconferences, arrange for guest speakers, foster leadership by others, and take appropriate actions to enable the establishment and growth of effective networks and partnerships.

Major duties for this position include, but are not limited to the following:

• Serve as the Customer Service Branch Chief for headquarters and key advisor to the Division Chief of Enterprise Service Desk on short and long range-goals for the Support Center (a.k.a. Enterprise Service Desk) in customer experience, operations, efficiencies, and quality of services.
• Lead the agency-wide, fast-paced Support Center team that is the single point of contact for IT and Applications support at the Department of Labor. Works with other IT managers to provide a cohesive customer experience.
• Lead and coordinate the Level 0 (self-service) services (e.g., web portal, chatbot, knowledge base).
• Oversee the 24/7 Level 1 (phone) support services. Apply industry standards and uses technology solutions and processes to ensure timely and quality support services on first contact.
• Manage the main walk-in location where consistent Level 2 (desk-side) services such as break-fix, IT hardware repairs and exchanges, and user support are provided.
• Apply the appropriate industry frameworks within the Support Center to fulfil the organization's vision, mission, and goals; ensuring high quality and cost-effective IT service delivery and a robust continuous improvement approach.
• Monitor and report on service level targets for incidents, problems, and requests fulfilment; regularly presenting performance results to the Agency executive leadership.
• Maintain and test contingency plans to ensure high availability of the Support Center services.
• Formulate and defend IT budget proposals and ensures maximum efficiency and cost-effectiveness in the use of IT resources.
• Develop performance standards and evaluates work performance of direct reports.
• Serve as one of the program managers for the labor services support contract.
• Perform other duties as assigned.

Major duties for this position include, but are not limited to the following:

• Serve as the Customer Service Branch Chief for headquarters and key advisor to the Division Chief of Enterprise Service Desk on short and long range-goals for the Support Center (a.k.a. Enterprise Service Desk) in customer experience, operations, efficiencies, and quality of services.
• Lead the agency-wide, fast-paced Support Center team that is the single point of contact for IT and Applications support at the Department of Labor. Works with other IT managers to provide a cohesive customer experience.
• Lead and coordinate the Level 0 (self-service) services (e.g., web portal, chatbot, knowledge base).
• Oversee the 24/7 Level 1 (phone) support services. Apply industry standards and uses technology solutions and processes to ensure timely and quality support services on first contact.
• Manage the main walk-in location where consistent Level 2 (desk-side) services such as break-fix, IT hardware repairs and exchanges, and user support are provided.
• Apply the appropriate industry frameworks within the Support Center to fulfil the organization's vision, mission, and goals; ensuring high quality and cost-effective IT service delivery and a robust continuous improvement approach.
• Monitor and report on service level targets for incidents, problems, and requests fulfilment; regularly presenting performance results to the Agency executive leadership.
• Maintain and test contingency plans to ensure high availability of the Support Center services.
• Formulate and defend IT budget proposals and ensures maximum efficiency and cost-effectiveness in the use of IT resources.
• Develop performance standards and evaluates work performance of direct reports.
• Serve as one of the program managers for the labor services support contract.
• Perform other duties as assigned.

• Receives children, youth, parents, and other visitors in a courteous and professional manner. Answers telephones, ascertains nature of call, and directs caller to appropriate staff.
• Ensures parents, children, youth, and visitors properly sign into the program prior to passing the reception area of the facility. Monitors children’s departure to ensure only authorized individuals remove them from the building.
• Registers/terminates children/youth within the CYS program and/or waiting list database. Utilizes the Child and Youth Management System (CYMS) to record transactions for customers and to enter data into predefined categories for reports and tracking.
• Provides administrative support including mail preparation, copying, distribution, correspondence, memorandums, briefings, Daily Activity Reports, and other requirements for day-to-day operations.
• Articulates policies relating to patron fees, waiting lists, enrollments, terminations, and program events. Coordinates vacancies and reservations for the hourly care program as required.

1. Performs nutritional assessment in newly admitted HBPC patients to identify patients at nutritional risk, to obtain pertinent information on eating patterns, economic situation, cultural background, compliance/comprehension of previous diets and other factors influencing nutrient intake and food tolerances/preferences and preparation. Evaluates nutritional assessments, reviews and interprets pertinent diagnostic and treatment data, and develops, implements, and monitors the nutrition care plan through the physician. The dietician initiates laboratory tests to more accurately assess nutritional status. Monitor laboratory values closely and recommends appropriate changes in diet prescriptions to the physician.

2. Develops and implements an individualized plan for medical nutrition therapy in accordance with the patient's medical program goals and objectives. Accurately obtains and interprets medical information pertinent to the patient's nutritional care to determine risk, assess nutritional status and develop individual specialized care plans to simultaneously address several disease processes.

3. Calculates nutritional requirements (calories, protein, carbohydrates, lipids, vitamins, electrolytes, fluid) and necessary diet restrictions or food/drug interactions. Diet prescribed is tailored to each individual client according to physical and metabolic needs. Designs the nutritional treatment plan with consideration for psychosocial, behavioral, ethnic and cultural factors to obtain desirable outcomes and promote long term adherence to a medical nutritional care plan.

4. Formulates therapeutic plans for specialized nutrition support, including enteral nutrition. Identifies patients in need of nutrition support and recommends the appropriate mode of nutrition support, including suitable route, formula and rate of administration. Provides initial and on-going nutritional assessments of receiving central nutrition. Utilizes assessment and evaluation techniques that consider age-specific needs as well as cultural, religious, and ethnic concerns.

5. Orders labs, diets and consults per Scope of Practice/Clinical privileges.

6. Evaluates and monitors the effectiveness and outcome of medical nutrition therapy interventions. Evaluates the patient's response to care based on identified, measurable outcomes and reviews the plan as appropriate.

7. Assesses the adequacy of the caregiver's capacity to prepare recommended meals.

8. Documents nutrition care plan in the patient's medical record, including nutrition assessment data, medical nutrition therapy initiated and recommendation's, results of nutrition counseling and discharge planning from HBPC. Documentation supports and interdisciplinary approach and continuity of care.

9. Advises HBPC patients and caregivers of community nutritional services available.

Work Schedule: 8:00 am - 4:30pm Monday - Friday
Telework: Regular Teleworks 6 + Days per pay period
Virtual: This is not a virtual position.
Functional Statement #: 000000

• YOU WILL/MAY:
• Ensure that regulated establishments produce a safe product by executing appropriate inspection methods, determining non-compliance with regulatory requirements, documenting noncompliance and initiating enforcement action, where warranted.
• Verify that meat and poultry slaughter and/or processing establishment's Sanitation Standard Operating Procedures (SSOP) and Hazard Analysis and Critical Control Point (HACCP) Plans meet regulatory requirements.
• Execute Sanitation Standard Operating Procedures (SSOP) and Hazard Analysis and Critical Control Point (HACCP) Plans effectively to prevent unsanitary conditions and adulteration of product.
• Review records, observe plant operations and conduct hands-on verification to ensure compliance with regulatory requirements and prepare detailed documentation (Non-Compliance Records) of non-compliance with regulatory requirements.
• Determine when regulatory control action is necessary. You will assess whether the plant's corrective or preventative actions are acceptable and effective, if there are trends in non-compliance, or if enforcement action is warranted.
• Conduct regulatory oversight activities inside plants in matters relating to other consumer protections (e.g., economic adulteration and misbranding).
• Have contact with plant managers, owners and others to explain legal and regulatory requirements, discuss operation of the plant's SSOP, HACCP plan and other food safety programs.
• Communicate and defend determinations on non-compliance issues and discuss plans for addressing non-compliance.
• Work with a variety of individuals to resolve problems, clarify differences of interpretation concerning HACCP and other food safety or consumer protection requirements.
• Advise other Agency inspectors, supervisors and officers on inspection and enforcement matters for which you are involved.
• Conduct various samplings, surveys and tests to obtain pertinent data on potential problem areas, industry trends, or other issues of current interest to the Agency.
• Be involved in performing health and safety verification sampling and tests for detection of specific microbes (e.g., salmonella, listeria, etc.), residues or contaminants.
• Assure that products approved for import are in full compliance with all applicable Federal regulations governing the importation of meat and poultry products.
• Authorize entry of all meat or poultry products considered to comply with Federal regulations or refuse entry of any products which violate any of the requirements for admission into this country.
• Coordinate with other Federal agencies (e.g., the Animal and Plant Health Inspection Service (APHIS) and U.S. Customs and Border Protection (CBP) on such matters as animal health restrictions and refused entry lots.

• Reviews patient accounts to determine the status of the account, making standard adjustments that require special analysis and prepare and process a variety of documents necessary for the maintenance and follow-up of all outstanding patient accounts.
• Performs work consisting of examination for accuracy, adequacy of documentation or citation, compliance with regulations, and justification of claims and other requests for payment for such purposes as medical care and treatment.
• Review delinquent patient account records, following up with responsible parties via telephone and correspondence according to organization policy and procedures.
• Maintains files system of patient accounts for follow-up with responsible parties. Examine accounts to resolve difficult reconciliation's requiring an analysis of adjustments and corrective entries in the patient account system.
• Prepares monthly, quarterly and annual reports utilizing the Accounts Receivable program. Reporting any discrepancies to the supervisor, providing all supporting documents and recommending resolution.

VA offers a comprehensive total rewards package. VHA Physician Total Rewards.


Education Debt Reduction Program (Student Loan Repayment): Learn more.
EDRP Authorized: Former EDRP participants ineligible to apply for incentive. Contact VHAVISN04HREDRP@VA.GOV, the EDRP Coordinator for questions/assistance

Pay: Competitive salary, annual performance bonus, regular salary increases
Paid Time Off: 50-55 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year and possible 5 day paid absence for CME)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory
CME: Possible $1,000 per year reimbursement (must be full-time with board certification)
Malpractice: Free liability protection with tail coverage provided
Contract: No Physician Employment Contract and no significant restriction on moonlighting

Duties include but not limited to:

Performing the following tasks during the clinic visit:- Reviews information from outside providers- Conducts history and physical exam- Assesses patient's clinical condition- Formulates treatment plans- Completes provider-specific clinical reminders- Reviews test and procedure results- Completes patient referrals in CPRS- Manages patient's medication (including medicine reconciliation)- Gives medical and lifestyle advice and counseling

Performing the following direct patient care responsibilities when patient is not present:- Completes view alerts- Follows-up on patient-related information (test and procedure results, consults and medications)- Calls patients and family on the telephone- Sends and receives secure messages from patients- Discusses cases with consultants and with PACT team- Reviews and acts on non-VA medical records- Completes forms/paperwork- The provider participates in all PACT team meetings and other team activities- Collaborates with NP and PA providers and directs care for the panel.


Work Schedule: Monday - Friday 8:00 AM - 4:30 PM (Will take after hours critical lab call on a rotating basis (approx. 4 weeks yearly))

• Directly assists the Agency Forester and Fire Management Officer and the Office of the Superintendent in performing administrative tasks that support the administrative functions
• Provides detailed cost analyses and control of all personnel, vehicles, procurements, contracts, and other administrative costs of the program.
• Employees serves as the program support assistant and develops protocols and methods that aid in directing calls and mail inquiries to the proper program staff.
• Employee is responsible for processing, correcting, tracking, recording, and maintaining financial documentation and information for the program.
• Maintains work and travel planning calendars and schedules for program staff, based on knowledge of each of their required programs’ duties and responsibilities.
• Serves as Point of Contact (POC) for the Casual Pay System. Responds to all payroll related directives and collects and provides all feedback for the program.
• May serve as a member of an administrative payment team for large fire expenditure needs at the Southern Pueblos Agency fire program.
• Incumbent provides secretarial/clerical services for the Forestry and Fire programs.

This position is located in the Operational Services Bureau, Special Operations Division (SOD), United States Capitol Police (USCP).  Serves as an Operations Support Assistant at the Division level within a Bureau or an Office. Performs a broad range of technical and administrative office support work and services to support sworn and civilian staff. Provides human resources support services, automation/computer support, records maintenance, report/information consolidation and similar functions.  Performs a range of support operational activities including monitoring and analyzing workflow issues and projects in consultation with supervisors and/or senior officials. Performs other official duties as assigned. Due to the nature of a police force and emergency operations, civilians may be called upon to perform emergency operations duties outside the realm of their expertise.  Other duties as assigned may vary significantly from the primary duties of the position, and the incumbent as a Federal law enforcement agency employee must be fully aware of this possibility.

At the CP-05/GS-07 level, the duties include: Working closely with management in a developmental capacity by performing assignments and completing trainings, both of which are aimed to prepare the incumbent to gain the necessary knowledge and skills to perform the duties at the higher grade level.

Establishes effective working relationships with officials, officers, and civilian personnel.  May attend roll calls with the officers.  Actively assist officers with various administrative requests.  Fields phone calls from other divisions, agencies, vendors, and the public.

Utilizes personal computer/office automation systems including word processing, database management, spreadsheets, and/or other software packages to prepare reports, graphs, charts, etc.  May provide basic service/maintenance of office equipment such as copiers and facsimile machines by replacing paper, toner cartridges, etc., and provide staff and officers with basic computer assistance such as basic knowledge of word processing or spreadsheet software.

Reviews documents for grammar, format, and spelling. Reads incoming correspondence, publications, regulations, court notifications and subpoenas, and directives that may affect the organization and assigned officers.  Organizes and maintain office files and prepare older files for digital archiving. 

At the full performance level of CP-06/GS-08, the duties include:

Prepares, maintains, and certifies automated Time and Attendance reports and monitors leave balances using the WorkBrain system.  Provides assistance and/or information to officials and officers with overtime requests, leave requests, Family and Medical Leave Act (FMLA) applications, Paid Parental applications, pay certification, payroll corrections, workers' compensation paperwork, requests for advance leave, requests for leave without pay, and similar services as requested. Serves as the organization's liaison for office support services.

Organizes and maintains office files, records, manuals and related materials in accordance with established policies and procedures. Plans and coordinates extensive office support services for specialized or unique program or office needs. Responds to inquiries and requests for assistance on administrative problems. Maintains procurement files and databases in accordance with Federal regulations and agency directives.

Establishes control records on incoming correspondence and action documents, following up on work in progress to ensure timely action. Reads incoming correspondence, publications, regulations, court notifications and subpoenas, and directives that may affect the organization and assigned officers. Reviews documents requiring coordination by the supervisor for conformance with regulations, grammar, format, and special policies of the organization.  Uses a database to obtain a document tracking number to log out documents to various offices.

Assists in the preparation of requests for procurement, training, travel authorizations, travel vouchers, reimbursements, and other forms as needed, using applicable automated systems.