Total 97 Customer Service job vacancies in Palo Alto, California

WHAT IS THE TAXPAYER SERVICESDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Taxpayer Services Service Centers Fresno Accounts Management

The following are the duties of this position at the full working level.

• Plans work to be accomplished by subordinates, sets and adjusts short-term priorities, and prepares schedules for completion of work.
• Assigns work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
• Evaluates work performance of subordinates and makes recommendations for outstanding performance recognition or disciplinary action.
• Gives advice, counsel, or instruction to employees on both works and administrative matters
• Interviews candidates for positions in the unit; recommends appointment, promotion, or reassignment to such positions.

• Scheduling, canceling, re-scheduling patient's appointments and/or consults
• Entering no-show information
• Monitoring electronic wait lists
• Preparing for clinic visits
• Establishing and maintaining medical outpatient and inpatient charts as well as administrative records
• Monitoring both inpatient and outpatient appointments for areas of responsibility
• Obtaining medical information from patients
• Coordinating information and actions related to patient care and services
• Ensuring encounter forms are completed in order to obtain appropriate workload credit
• Verifying and updating demographics and insurance information
• Ensures that the Interdisciplinary Team setup (including consult category of care) is closely monitored to effectively support the needs of the VA clinics, and make any necessary adjustments.
• Work with the team to reinforce the plan of care and self-help solutions
• Managing consult metrics to verify and validate accuracy and resolve issues
• Participates and provides input in problem solving on operational issues or procedures in team meetings
• Other duties as assigned

• Participate with the District Manager and Deputy District Managers in the formulation of operational policies, procedures and programs including long-range goals and priorities for program activities within the assigned area.
• On an ongoing basis, determine the adequacy and accessibility of resources and information to enable subordinates to function together as part of a cohesive food safety team.
• Adjust work activities and schedules based on changing priorities.
• Oversee and coordinate review, implementation, and ongoing assessment of inspection and enforcement activities at meat, poultry, and egg products establishments in a defined geographic area.
• Identify public health or food safety issues, and direct activities of front line personnel to conduct inquiries or assessments, document findings, and take or recommend appropriate action.
• Supervise and coordinate the work activities of individuals or cross-functional teams of FSIS Food Inspectors, Consumer Safety Inspectors, Veterinary Medical Officers, and Consumer Safety Officers in an assigned area.
• Manage the workforce, conduct performance reviews, develop and mentor your team members, and address employee and labor relations issues.
• Provide leadership to employees relative to long and short-term tasks, duties and responsibilities.
• Utilize Agency information systems, reports, and analytical tools to oversee plant's compliance with HACCP and other regulatory requirements, and to ensure that inspection resources are appropriately focused on food safety priorities.
• Ensure proper implementation and maintenance of Agency sampling initiatives within your assigned area of responsibility.
• You will also review and render decisions on plant management appeals of in-plant level decisions and actions.

WHAT IS THE TS- TAXPAYER SERVICES DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas: TS - RICS-Return Integrity and Compliance Services; Return Preparer Support.

The following are the duties of this position at the full working level.

• Plans and conducts independent examinations and related investigations of a variety of individual and business taxpayers involving complex tax issues and accounting records and typical methods.
• Classifies and screens individual and business tax returns and allowance cases showing changes in tax liability and selects those which have the highest potential for audit.
• Classifies returns received as the result of transfers, special handling requirements, or collateral requests.
• Reviews collection and criminal investigation referrals for examination potential.
• Provides technical support and training as a coordinator of programs between compliance and other departments within the Internal Revenue Service.

WHAT IS THE TAXPAYER SERVICES DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Taxpayer Services Customer Assistance, Relationship and Education, Field Support & Analysis

The following are the duties of this position at the full working level.

• The incumbent serves as an expert analyst responsible for developing and/or interpreting guidance on program planning, execution, and evaluation for the compliance, accounts management and/or taxpayer education and communication functions.
• The employee plans, analyzes, determines cost/benefit relationships, and coordinates a variety of functions, operations, and teams.
• Independently studies problems facing operating unit functions or those of particular concern within the organization assigned. This may require coordinating input from activities outside the division and identifying new methods of performing work. This requires the incumbent to demonstrate analytical, technical, and process analysis skills.
• Analyzes assigned program areas to discern trends in program delivery. Consolidates report data to measure the effectiveness in meeting baselines or the degree to which program plans and achievements support strategic initiatives.
• Provides technical advice and staff assistance to executives, field managers, and employees in the assigned program area. Develops and prepares operating guidelines, instructions, and other material pertaining to assigned program areas.

WHAT IS THE CHIEF FINANICAL OFFICER DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
The Chief Financial Officer, Deputy CFO, Senior ACFO Financial Management, ACFO Revenue Financial Accounting, Revenue Accounting Operations.

The following are the duties of this position at the full working level.

• Ensures that the database is in balance at all times and that the integrity of the system is maintained.

• Generates reports in the appropriate format and distributes according to scheduled time frames.

• Performs research to make corrections to the database or general ledger to ensure the timeliness and accuracy of reports.

• Performs internal balancing operations of the system.

• Releases all weekly, monthly, and yearly reports as prescribed by IRM guidelines.

• You will troubleshoot repairs, modify, and test a variety of mechanical, electrical, hydraulic, pneumatic, and air conditioning aviation ground support units.
• You will disassemble various systems and components of Aviation Ground Support Equipment and replaces or repairs necessary parts such as bearings, ignition units, magnate units, steering systems and similar assemblies.
• You will repair, align, inspect and test various systems, such as power drives, transmissions, clutches, hydraulic actuators, pumps, valves and control systems.
• You will remove and replace major components such as engines (diesel and gas), generators, and jet start engines.

WHAT IS THE TAXPAYER SERVICESDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Taxpayer Services Return Integrity and Compliance Services

The following are the duties of this position at the full working level:

• Plans work to be accomplished by subordinates, sets and adjusts short-term priorities, and prepares schedules for completion of work.
• Assigns work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
• Evaluates work performance of subordinates and makes recommendations for outstanding performance recognition or disciplinary action.
• Gives advice, counsel, or instruction to employees on both work and administrative matters.
• Interviews candidates for positions in the unit; recommends appointment, promotion, or reassignment to such positions

WHAT IS THE TS - CAS-Customer Account ServicesDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Taxpayer Services Customer Account Services

The following are the duties of this position at the full working level.

• Plans, develops, and coordinates projects that impact multiple organizations throughout the business unit.
• Analyzes new or proposed regulations, or other authoritative guidance to determine impact on program operations and existing policies and procedures.
• Identifies and analyzes critical problems and issues and the timing and sequence of key program events and milestones.
• Anticipates any adverse impact on budget and/or work plans.
• Develops innovative solutions, documents findings and conclusions, and develops and delivers presentations.

1. Supervises the day-to-day operations of a team of mediators. Manages the recruitment of diverse qualified applicants and selection in accordance with FMCS and federal hiring protocols as well as incumbent training, professional development, performance planning, and appraisals. Administers time and attendance reporting, including leave approval and associated coverage of cases.

2. Actively models and promotes a respectful and collaborative professional work environment with a focus on effective communication and team-building. Fosters a climate of mutual respect, high morale, and integrity. Identifies and builds effective mediator teams for a wide variety of cases, projects, and assignments, including significant, large, complex, or high-profile disputes.

3. Directly provides and/or arranges for mediator professional development to ensure they have the skills and resources necessary to deliver the highest quality public service. Broadly oversees the day-to-day service provision of mediators to ensure quality, integrity, and responsiveness in client engagements. Uses observation, client feedback, and regular outreach to ensure a high degree of satisfaction with all FMCS activities, products, and lines of service.

4. Models effective coordination and teaming across the entirety of Field Operations including each of its sub-offices and administrative personnel to improve agency operations and service provision. Communicates effectively with FMCS employees and routinely encourages teaming at all levels to staff and support client-facing work assignments.

5. Competently assesses the skill, professional judgement, decision-making, and adherence to values of mediators under their supervision to identify, develop, and provide constructive feedback, including coaching, on all aspects of their performance. Provides resources, counseling and advice, professional development, and general support to mediators for all critical elements of their position, including high-quality service delivery across all FMCS activities.

6. Monitors and regularly balances the workload of mediators to ensure quality service delivery. Incorporates client expectations and needs, mediator expertise, experience, and developmental needs to assist with case assignments and other staffing decisions.

7. Reviews requests for FMCS services from mediators, clients, and the Office of Client Services to make effective and efficient case assignments. Monitors an administrative system for tracking cases and reporting activities. Adjusts assignments to provide equitable workload distribution to mediators. Regularly reviews work in progress and reports significant developments to the Associate DDFO Regional, as well as the DDFO.

8. Offers feedback to other managers or the Field Administration Manager, for performance appraisals. Works closely with the Field Administration Manager and Administrative Specialist to ensure that all operations are carried out consistently.

9. Evaluates mediator performance, issues performance awards, and pursues improvement or disciplinary action, as appropriate. Works with mediators to establish goals, conduct performance reviews, assess training needs, and develop individual development plans for continuing education, skills and training improvement, and remedial support. Takes appropriate and timely action to correct conduct and/or performance issues.

10. Makes recommendations to the Associate DDFO Regional regarding changes or adjustments to policies with the goal of improving operations and/or service provision.

11. Collaborates with the Associate DDFO Regional to develop and execute a responsible and efficient budget. Maintains responsibility for ensuring that decisions, practices, and operating procedures do not raise concerns regarding fraud, waste, or abuse of government resources. Implements sound financial and resources management and controls.

12. Regularly reports to the Associate DDFO Regional regarding plans and goals, current activities, challenges, and results achieved. Overviews any anticipated operational, performance, or other issues and provides suggestions for addressing such issues.

13. Identifies emerging trends in local and regional labor-management relations and workplaces, ongoing negotiations, government, and/or public policy, and briefs FMCS senior leadership with recommendations. Remains apprised of upcoming cases and potentially significant negotiations with at least one full year of lead time. Provides direct FMCS service, including the mediation of complex, significant, or high-profile labor-management disputes, as necessary. Works to meet the needs of clients in the assigned administrative region, and beyond, when directed.

14. Serves as the local management representative of FMCS to employees, clients, and the regional labor-management community. Represents the DDFO and/or Director at conferences, meetings, or ceremonial occasions in the absence of their participation.

WHAT IS THE TAXPAYER SERVICES (TS)DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas: Taxpayer Services Service Centers Fresno Accounts Management

The following are the duties of this position at the full working level.

• Distributes, balances, monitors and reports on workload in accordance with established workflow or job specialization. Assures equitable distribution among employees and timely accomplishment of assigned workloads.
• Amends or rejects work not meeting established standards and refers to supervisor any problems on meeting performance standards.
• Maintains current knowledge of procedures, policies and directives, answers questions, and provides both classroom and OJT instruction to employees.
• Resolves simple informal complaints, refers others to supervisor, reports on performance, progress and training needs of employees and on disciplinary problems.
• Performs administrative duties in the absence of the manager.

The Wawona District is a true all-hazard/traditional ranger working environment that includes resource-orientated law enforcement, emergency medical services, search and rescue, wildland and structural fire, boundary and wilderness patrols, and participation in park-wide incidents. The primary area of responsibility includes the Mariposa Grove of Giant Sequoias, Badger Pass Ski Area, Glacier Point, and Wawona. The duty station is in the southern one-third of the park and is within reasonable driving distance to full-service areas including Oakhurst (40 minutes) and Fresno (75 minutes). The community of Wawona includes the Wawona Hotel and Golf Course, grocery and gift stores, a gas station, a K-6 elementary school, and approximately 300 houses of intermixed federal and private ownership. Residents include unaffiliated private citizens, NPS and concessions employees, and vacation renters. There are also two 100+ site campgrounds in the district.

As a Supervisory Park Ranger you will lead daily operations and direct the completion of collateral duties. You will supervise GL-9 permanent and seasonal law enforcement rangers as well as non-commissioned staff and park volunteers. You will conduct and supervise the detection of criminal activity, investigation of criminal violations, and custodial arrests. You may prepare and execute warrants, interview witnesses, and detain suspects. You will ensure the completion of comprehensive written reports. You will conduct and/or supervise gathering of law enforcement, security, and intelligence information relating to the park, its facilities, events, mission, or visitors.

A supervisory Park Ranger also conducts detection, investigation, apprehension, and prosecution activities under applicable laws, rules, and regulations enacted to ensure the protection and safe use of National parks resources. Conducts field training, emergency medical services, special response, technical rescue, and helicopter rescue activities may also be conducted. You will educate, interpret, and inform visitors about resources, conservation, laws, and regulations. Supervisory Rangers conduct program management and provide direct and indirect leadership and operational direction for the visitor and resource protection staff at the district level.

You will set work goals and ensure all employees receive required training in a timely manner; identify operational requirements and make recommendations to your supervisor regarding programming, budgeting, training, administration, and evaluation of operations; and schedule patrols to maximize visitor contact with special consideration to problem areas. You will provide, supervise and lead complex law enforcement, all hazard, emergency medical, and search and rescue operations for park visitors and residents. In addition, you will participate in all aspects of employee supervision including performance planning and appraisals, employee recognition, and employee counseling.

The position to which you will be appointed is subject to a financial disclosure reporting requirement and you will be required to complete a new entrant Confidential Financial Disclosure Report (OGE Form 450) within 30 days of your appointment.

The Office of Division Counsel (Litigation & Advisory) (L&A) provides legal services for the Internal Revenue Service Large Business and International (LB&I) and Small Business/Self Employed (SB/SE) Divisions on tax matters, legal issues, regulations, and needs relevant to individuals filing Schedules C, E, F, and Form 2106, subchapter C corporations, subchapter S corporations, partnerships, estates, and trusts. The Office of Division Counsel L&A is a nationwide organization headquartered in Washington, DC, divided into seven geographic areas and one nationwide strategic advisory function. Each Area is responsible for legal work within a defined geographic group. We work with complicated issues of tax law and accounting principles in the context of an expanding global environment. L&A employs over 1,100 attorneys and paralegals nationwide, who provide a full range of legal services on all issues, including advising LB&I and SB/SE compliance agents, handling litigation in the U.S. Tax Court and referring and recommending litigation to the Department of Justice.

As a Supervisory General Attorney (Tax) (Assistant to the Associate Area Counsel), you will:

• Assist the AAC in the supervision of a group of attorneys and paralegals providing litigation support to the IRS.
• Assist the AAC in providing technical guidance on Tax Court litigation activities performed by the Group and assist the AAC in making determinations with respect to settlement of cases independently, or in consultation with the AAC or other senior managers.
• Advise the AAC on management and legal matters within the Group's jurisdiction, advising the AAC on unusual, sensitive, or potentially controversial cases, or issues requiring further development or elevation.
• Assist the AAC in establishing procedures to review and evaluate the effectiveness of Group litigation services and programs.
• Participate with AAC in promoting information sharing among the Group and other Counsel components, along with the IRS Appeals and Compliance functions in order to encourage communication networks and maintain awareness of new developments and initiatives which could impact Group or Area programs, goals or operations.
• Assist the AAC in ensuring that staff activities are coordinated, as appropriate, with other L&A personnel, and other Division and Associate Chief Counsel Offices.

As a Supervisory Park Ranger leading the Climbing Program you will lead daily operations and direct the completion of collateral duties related to training and leadership. You will supervise GL-9 permanent and seasonal law enforcement rangers as well as non-commissioned staff and park volunteers. You will conduct and supervise the detection of criminal activity, investigation of criminal violations, and custodial arrests. You may prepare and execute warrants, interview witnesses, and detain suspects. You will ensure the completion of comprehensive written reports. You will conduct and/or supervise gathering of law enforcement, security, and intelligence information relating to the park, its facilities, events, mission, or visitors.

You will set work goals and ensure all employees receive required training in a timely manner; identify operational requirements and make recommendations to your supervisor regarding programming, budgeting, training, administration, and evaluation of operations; and schedule patrols to maximize visitor contact with special consideration to problem areas. You will supervise and lead complex law enforcement, all hazard, emergency medical, and search and rescue operations as well as provide emergency medical services to park visitors and residents. In addition, you will participate in all aspects of employee supervision including performance planning and appraisals, employee recognition, and employee counseling.

Career Seasonal appointments are permanent positions and include the same benefits as Career Appointments, but do not provide work on a year-round basis. For the first year you will be in pay status from mid-February through mid-December. You will be in non-pay status from mid-December through beginning of February. After the first-year management may change the service agreement. This is based on operational needs and funding; you may work for a minimum of 13 pay periods and a maximum of 25 pay periods and you will be in a non-pay status for the remaining 1-13 pay periods each year.

This is a secondary-administrative law enforcement position under the special retirement provisions of 5 U.S. C. 8336 (c) (CSRS) and 5 U. S. C. 8412 (d) (FERS). PLEASE NOTE: Applicants may meet qualification requirements but may not be eligible for special retirement coverage. If such an applicant is selected, they will be placed in the regular retirement system. To be eligible for Secondary retirement coverage under CSRS, an employee must transfer directly (without a break in service exceeding 3 days) from a primary position to a secondary position. To be eligible for Secondary retirement coverage under FERS, an employee must: 1) transfer directly (without a break in service exceeding 3 days) from a primary position to a secondary position, AND 2) complete 3 years of service in a primary rigorous position including any such service during which no FERS deductions were withheld, AND 3) must be continuously employed in a secondary position(s) since moving from a primary rigorous position, except for any break in employment from a secondary position that began with involuntary separation (not for cause). It is the responsibility of the applicant to ensure this office has enough information to determine your special retirement status to ensure you do not lose benefits (normally through submission of your work history or other documentation that demonstrates work history of approved covered positions). You must let this office know if you are in a Primary position.

WHAT IS THE TAXPAYER SERVICES (TS)DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas: Taxpayer Services Return Integrity and Compliance Services

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

As a Front Line Manager you will:

• Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work.
• Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
• Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action.
• Give advice, counsel or instruction to employees on work and administrative matters.
• Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions.
• Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate.
• Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases.
• Identify developmental and training needs of employees, providing or arranging for needed development and training.
• Initiate ways to improve production, work processes and/or to increase the quality of the work directed.