Total 267 Customer Service job vacancies in Oundle, Peterborough

Please refer to the attached job description and person specification for full details of responsibilities Work with service users to facilitate access and engagement in a range of socially inclusive (including vocational) community-based activities. Develop an alliance based upon collaboration and mutual respect and within appropriate and transparent boundaries. Help users gain access to resources to include benefits and welfare rights, using internal and external expertise as required. Provide simple psychological interventions as required under the supervision of an appropriately qualified clinician. Attend and participate in wider team/care plan review meetings as appropriate. Develop good working relationships and work collaboratively with other organizations that are able to help individuals achieve their goals, including vocational and educational providers, training providers, voluntary agencies, accommodation and financial services. Participate in the on-going review of the STR workers role and contribute to the Trust-wide process.

Please see job description and personal specification for fully details: 1. To provide and receive routine information from the B6 MHPs in the Dual Diagnosis and Outreach team2. To promote all methods of communication and be able to effectively communicate with clients, their carers, key stakeholders and partner organizations3. To promote social inclusion and develop and maintain community networks4. To take into account any communication difficulties facing the clients.5. To demonstrate a safe level of inter-personal skills when managing individuals with complex needs. 6. To be able to accurately document support given and information given and received in clients clinical notes.7. To contribute to clinical meetings8. To support clients with a range of practical support and information, including escorting them to appointments.9. Be aware of and understand the Clinical Governance framework10. To seek client feedback using the standardised forms11. Plan and organise the key tasks and interventions for the day with the qualified staff in the team.12. To provide accurate and timely information to the practitioners as requested13. To record information relating to the clients intervention and support, ensuring all entries are counter-signed by a qualified practitioner.14. To ensure that the Lone Working Policy is adhered to15. To promote social inclusion

For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the About You Section of the document.

Customer Service Representative

£23,400 per year

Monday-Friday, flexible between 8am-8pm

Lynch Wood, Peterborough, PE2 6FY

So, what does the role entail?

You'll join a people and technology-driven business, taking inbound calls from customers about their life assurance, savings, investments, or pension plans. Whether assisting customers plan for retirement, accessing investments, updating personal information, or supporting families during bereavements, you'll ensure a seamless experience during the moments that matter.

Many new colleagues come from contact centres, retail, hospitality, or travel backgrounds, so financial services experience isn't required; comprehensive training will be provided.

We support our colleagues with competitive benefits:

• No weekend working.
• 31 days annual leave (including UK Bank Holidays).
• Annual discretionary bonus eligibility.
• Perks at Work (online discounted shopping).
• Car lease scheme and Jaguar Land Rover discount.
• Cycle to Work scheme and interest-free season ticket loans.
• Annual volunteering day.
• Supportive people policies for the moments that matter in life (Carer's Leave, Foster Leave, Fertility Leave, Retirement Leave).
• Wellbeing programme with health checks, nutritional advice, second medical opinion option, employee assistance programme and mental, physical, and financial support.
• Contributory pension scheme (up to 6% match), Group Life Assurance, and Group Income Protection.
• Personal and career development opportunities within Diligenta.

Join our team if you're….

• Passionate about delivering a seamless customer experience with empathy and respect, with the ability to remain calm under pressure.
• Someone who has excellent listening, verbal and written communication skills and able to simplify complex matters whilst providing outstanding service.
• A problem solver, flexible, and adaptable to changing priorities.
• Comfortable switching between multiple IT applications with attention to detail.
• Proficient in Microsoft Office (Word & Excel).
• Excited to work with great people and create a supportive workplace.
• Passionate about learning and sharing knowledge to enhance skills and develop best practices.

Who is Diligenta?

Diligenta makes a positive difference to the lives of millions, handling some of the most difficult and important calls a person can ever make. We are dedicated to being there to support customers in the moments that really matter in life and providing the best service every time. Established in 2005, we're proud to be the single largest provider of outsourced administration services to the UK Life Assurance and Pensions market.
We deliver exceptional customer service to customers on behalf of well-known brands including Lloyds Banking Group, The Phoenix Group, Standard Life, AVIVA, M&G Prudential and Nest, the UK government's workplace pension scheme. Our unique technology solution enables us to make a positive difference to the lives of over 23 million customers - that's 1 in 3 people in the UK!
Diligenta's innovation spans more than just technology; we look for new ways to innovate in customer service and client satisfaction too. Our ongoing and expected company growth offers opportunities for all our colleagues, and we're excited to welcome new people to be part of our journey.
Diligenta is proud to be a subsidiary of Tata Consultancy Service (TCS), part of the Tata Group.

Sonderwell Staffing Solutions are currently recruiting for Support workers to provide support and care to adults with a variety of learning disabilities. This includes: Learning Disabilities Physical Disabilities Mental Health Difficulties Autism Acquired Brain Injury Sensory Impairment Dementia Drug and/or alcohol problems Companionship As a support worker your day may include, helping to support social activities, day to day care with household chores, promoting independence, encouraging support, companionship, these are just a few of the duties that are involved. You will also be helping to support people to lead the lives the way they choose, by supporting the independence they deserve, its about who you are and what other experience and abilities you can offer to support the individual's needs. Due to the location, we are looking for committed support workers who are able to drive and have access to their own car. If you have the skills that can really make an impact in supporting independence to a person's life, then joining us is definitely the answer. The work you will be doing can really make an impact on individuals life's do you have the passion and desire to help make change, to someone's life, if so lets hear from you. We provide competitive rates of pay and various shift patterns to suit, while working with a vibrant and friendly team. So if you would like to work for a fun and friendly agency who provides plenty of training and support, why not hit the apply button now. Benefits: Competitive rates of pay. Holiday (accrued depending on hours worked). Plenty of Training in-house and online courses. Employer Assistance Programme Benefits and Bonus scheme. #Solutions Staffing Solutions We are a dedicated UK Team providing specialised temporary and permanent staff. Our team throughout the UK works tirelessly to supply specialist staff every day of the year and, as a team, we take great pride in our work and knowing our efforts are truly making a different in someone’s life is what drives us. We provide personal support with a deep connection to this sector and offer support from passionate individuals. This unique perspective allows us to provide bespoke services. We take great pride and honour in being the agency of choice that supports and guides you and firmly believe in building long-lasting relationships with our support workers. Our dedicated account managers will work closely with you to ensure you receive ongoing support, guidance, and responsive solutions that align with your evolving needs. We understand that every individual has a unique and complex life, and we strive to ensure that it is you that helps meet those needs. We are excited to embark on this journey with you.

Community Support Workers

Peterborough

Weekly Pay - From £12.00 Weekdays, £12.36 Weekends, £18.00 Bank Holidays p/hour

Who will you be helping to make life better for?

Prestige Nursing & Care Peterborough are seeking dedicated and passionate Support Workers to join our care and support team. You will work delivering person centred, specialised care to your clients in their own homes on a one to one basis. This will enable you to maintain a clinical and supportive overview of your client.

We are looking for Support Workers who can build positive relationships with a range of clients and their families as we understand the importance that we play in their lives.

Being employed as a Carer by us means:

• You will be paid the National Minimum Wage for all attended training sessions and shadow shifts.
• A variety of shifts to suit your lifestyle
• Work with our own clients, no agency work.
• Pension scheme
• Blue light card
• Free DBS check
• Enhanced Maternity/Paternity and Adoption schemes
• Continued professional development to support you & your career
• Holiday pay
• Refer a friend via our Care Friends incentive App- T&C's apply
• Employee Assistance line - available 24/7 and fully confidential for our staff
• Support from your local branch team and out of hours support.

Your role will include:

• Prompting medication
• Helping with the preparation of meals and drinks
• Assisting with activities of daily living, domestic duties and personal care
• Maintaining and updating reports such as care plans

We're looking for:

• Excellent communication skills
• A driver's licence and use of your own car required
• Good professional and personal references

In line with CQC & Care Inspectorate regulations, we require and will undertake Enhanced DBS/PVG Right to Work, Reference and Employment History checks in line with Government guidelines for this role and safer recruitment best practice.

You may be asked to provide your employment details through HMRC.

Whilst we endeavour to keep the recruitment process as short as possible, due to the nature of these important checks there may be extension to timelines. All our clients are equally entitled to have their needs met in a safe, fair and balanced way. Prestige Nursing & Care colleagues are responsible for promoting Equal Opportunities for all and for challenging any behaviour or practice which discriminates against any client or colleague on the grounds of race, religion, disability, age, gender, sexual orientation, identity or any other perceived difference.

As a Company we are unable to provide Sponsorship for overseas candidates. Applicants must have proof of right to work in the UK. It is a requirement to provide an overseas police check dated within the last 3 months of being in the UK if you have lived outside of the UK for longer than a year in the last 5 years.

By submitting your details, you acknowledge that Prestige Nursing is collecting, processing, and using your personal data for managing your application. For more information, please visit our Candidate Privacy Notice on our website.

Prestige Nursing & Care reserve the right to close this role early

#INDHP24

Support Workers

PE6 Area, Thorney, Peterborough

Weekly Pay - £12.00 Weekdays, £12.36 Weekends, £18.00 Bank Holidays p/hour.

Shift pattern - Monday / Sunday available

Who will you be helping to make life better for?

Prestige Nursing & Care Peterborough Branch are seeking dedicated and passionate Support Workers to join our care and support team. You will work delivering person centred, specialised care to your clients in their own homes on a one to one basis. This will enable you to maintain a clinical and supportive overview of your client.

We are looking for Support Workers who can build positive relationships with a range of clients and their families as we understand the importance that we play in their lives.

Being employed as a Carer by us means:

• You will be paid the National Minimum Wage for all attended training sessions and shadow shifts.
• A variety of shifts to suit your lifestyle
• Work with our own clients, no agency work.
• Pension scheme
• Blue light card
• Free DBS check
• Enhanced Maternity/Paternity and Adoption schemes
• Continued professional development to support you & your career
• Holiday pay
• Refer a friend via our Care Friends incentive App- T&C's apply
• Employee Assistance line - available 24/7 and fully confidential for our staff
• Support from your local branch team and out of hours support.

Your role will include:

• Prompting medication
• Helping with the preparation of meals and drinks
• Assisting with activities of daily living, domestic duties and personal care
• Maintaining and updating reports such as care plans

We're looking for:

• Excellent communication skills
• A driver's licence and use of your own car required
• Good professional and personal references
• Friendly manner and polite attitude

If you have experience as a care worker, healthcare assistant, family carer, night care assistant, support worker, caregiver, live in carer or another type of care we are keen to talk to you.

In line with CQC & Care Inspectorate regulations, we require and will undertake Enhanced DBS/PVG, Right to Work, Reference and Employment History checks in line with Government guidelines for this role and safer recruitment best practice.

You may be asked to provide your employment details through HMRC.

Whilst we endeavour to keep the recruitment process as short as possible, due to the nature of these important checks there may be extension to timelines. All our clients are equally entitled to have their needs met in a safe, fair and balanced way. Prestige Nursing & Care colleagues are responsible for promoting Equal Opportunities for all and for challenging any behaviour or practice which discriminates against any client or colleague on the grounds of race, religion, disability, age, gender, sexual orientation, identity or any other perceived difference.

As a Company we are unable to provide Sponsorship for overseas candidates. Applicants must have proof of right to work in the UK. It is a requirement to provide an overseas police check dated within the last 3 months of being in the UK if you have lived outside of the UK for longer than a year in the last 5 years.

By submitting your details, you acknowledge that Prestige Nursing is collecting, processing, and using your personal data for managing your application. For more information, please visit our Candidate Privacy Notice on our website.

Prestige Nursing & Care reserve the right to close this role early

#INDHP24

Job Title: - Registered Service Manager - Supported Living
Location: Werrington, Peterborough.
Salary: Starting from £38,000

I am currently working with a leading provider in the care industry, dedicated to delivering high-quality and compassionate care services to individuals and communities. With a commitment to excellence, they are seeking an experienced and dynamic Registered Manager to join their team and play a pivotal role in ensuring the smooth and efficient functioning of our operations.

You will manage a staff team and ensure supervisions, team meetings, work & medication observations, probation and appraisals are all completed in line with KPIs set.

You will ensure that the support delivered to our service users is in line with their agreed care plans, risk assessments, professional guidelines and statutory/legal requirements are met. The safeguarding and well-being of our service users is at the heart of what we do and this needs to be reflected in the support we deliver.

You will be responsible for undertaking assessments of new care packages, attending professional meetings, ensuring all CQC and local authority regulations are met, leading on safeguarding issues/concerns and ensuring all risk assessments are effective and up-to-date. You hold the registration with CQC as the Registered Manager for our supported living services.

You will be required to report to the Group Operations Manager and attend board meetings and senior managers meetings to ensure company developments and improvements are implemented.

With support from within the operations team along with other departments including training, finance, business & HR you will need to be able to work to a varied workload, self-managing your own deadlines and thinking on your feet to problem solve.

This is a fantastic opportunity for someone ready to excel themselves into a new challenge, is full of new ideas and leads from the front.

To be successful within this role you must have held registration with CQC, have your NVQ Level 5 in Leadership & Management and be a driver.

For your hard work and commitment, you will be paid a starting salary of £38,000 per year, have a personalised induction from the tight-knit senior management team, the opportunity to push your career forward and work with an organisation that offers a fantastic benefits package.

CLICK APPLY! TODAY to be considered for this role.

Urgent Recruitment: Health Care Assistants Wanted!

Locations: Peterborough.
Salary: Competitive with excellent benefits
Job Type: Full-Time | Part-Time | Flexible Shifts

Are you passionate about making a difference? Join Providence Personnel Recruitment Limited as a Health Care Assistant and become part of a team dedicated to delivering compassionate and professional care.

✨ What We Offer:

Competitive salaries with attractive benefits.
Flexible working hours to suit your lifestyle.
Training opportunities for career growth.
Supportive and inclusive work environment.
Key Requirements:

Compassionate and reliable with a can-do attitude.
Ability to assist with personal care, mobility, and daily tasks.
Experience in healthcare is desirable but not mandatory (training provided).
A valid driver’s license is a plus for client visits.
Start your rewarding career in care today!

Apply Now: Send your CV to [hr@providencejobs.co.uk] or call [+44[0]7469267708] for more details. Let’s make a difference together!

Please see attached detailed Job Description and Person Specification for more information regarding this role.

An opportunity has arisen for a individual who is keen to be at the forefront of IT innovation within the NHS. Based at Peterborough City Hospital you will be part of a dedicated, 1st/2nd line team delivering Technical Support to the Trust across multiple sites. This will include approximately 10,000 Trust employees utilising 7000 desktops/laptops and 1500 apple devices.

With a wide range of technical infrastructure, we can provide a comprehensive and structured career path that allows you to get exposure to many advanced technologies.

Good IT technical skills gained from an IT support environment, excellent communication and working from a service desk system are essential.

1. Technical Responsibilities

The job holder is required to take ownership of the following technical areas:

· 1st& 2ndline Infrastructure Support – dealing with day to day operational incidents that require advanced investigation and resolution techniques. The support will be by using a mix of Remote methods or by providing an on-site desk-side support function at any site.

· Take part in an out-of-hours on call service.



2. Support Services

The job holder is required to:

· Respond to service requests generated via the IT Helpdesk system, within appropriate timescales.

· Follow established local procedures to setup and deploy infrastructure equipment

· Investigate and rectify hardware and software problems on infrastructure equipment.

· Install software to computer systems.

· Take part in a daily support rota, working across sites if required.

· Act as cover to the IT Servicedesk team if service requires it.



3. Service Delivery

· Assist with the control of media, hardware warranties and software licences.

· Assist in the production and maintenance of written documentation.

· Assist with the assetting of the Trust’s computer equipment, and maintenance of Helpdesk inventory and asset registers.





We are dedicated to fostering diversity and inclusivity within our workforce and warmly welcome applications from individuals of all backgrounds, with a particular emphasis on encouraging those from disabled, Black, Asian and Minority Ethnic (BAME) communities, as well as candidates from our local area.

As part of our commitment to supporting our employees we offer a range of benefits including:
• Generous annual leave entitlement starting at 27 days and increasing to 29 days after five years of service and 33 days after 10 years of service, in addition to the national Bank Holidays (pro-rata for part time staff);
• Membership of the NHS Pension Scheme:
• Flexible working opportunities;
• Enhanced hourly rates for unsociable hours e.g. night shifts, weekends, bank holidays;
• Opportunities for career development and training to help you progress in your role;
• Wellbeing support and activities to promote a healthy work environment;
• Access to our in-house physiotherapy service;
• On-site canteens offering subsidised meals;
• Subsidised staff parking (currently free);
• Free Stagecoach Bus Travel to and from work within Cambridgeshire and Peterborough

We strive to create a supportive and inclusive workplace where employees feel valued and empowered to excel in their roles. Join us and become part of a team dedicated to making a positive difference in our community.

Please see attached detailed Job Description and Person Specification for more information regarding this role.


This advert closes on Monday 2 Dec 2024

1. Clinical To deliver and participate in the clinical care of patients, referred to the urgent care wrap around service or virtual ward. Using clinical knowledge provide a high standard of skilled care to patients based on a full assessment of the individuals needs in consultation with the multi-professional team. To devise and evaluate care plans based on the assessment process with realistic nursing goals with the consultation patients, family and the multi-professional team. Where appropriate to their presenting circumstances, to rigorously review all aspects of the patients plan of care. Provide clinical and professional advice and support to the multidisciplinary team within and outside of the specialty To ensure due regard to given customs, values and spiritual beliefs of patients, carers and their relatives. To contribute to the development and improvement of systems and processes that facilitate excellent patient care. Maintain own clinical development by keeping abreast of new treatments and technologies within primary, acute and emergency care. To improve the quality of the patient experience by identifying and meeting the individual clinical needs of patients. Practice with confidence and competence within professional bodies guidelines (e.g. NMC, HCPC). To ensure that accurate documentation and records of patient care are kept. Ability to adapt clinical knowledge and skills to different clinical settings and influence service delivery and patient care. Actively support the implementation of effective systems and processes for infection control management and relevant audit within their clinical area. Ensure the safety of vulnerable patients is maintained by carrying out risk assessments using a multi disciplinary team approach in planning care, 2. Management and Leadership Support the delivery of the service performance KPIs and play an active part in clinical governance. To act as a champion for the service. To act as a role model for infection control practice, nutritional standards, medicines management and falls prevention, ensuring best practice in these areas is intrinsic to care delivery. To develop and maintain effective communication with the multidisciplinary team to ensure high standards of care. To actively participate in the implementation of any change in practice. To provide supervision to non-registered clinical team members. Foster a creative and open working culture to encourage new ideas and new ways of working. Support other initiatives that provide an improved quality of care for patients Undertake the co-coordinating role for the service in exceptional circumstances 3. Education and Training To develop and maintain a positive learning environment for the team by providing support to more junior staff, ensuring developmental requirements are addressed. To develop own knowledge base, ensuring practice is evidence based and contributes to the enhancement of patient care. To act as a reflective practitioner, questioning clinical practice. To actively participate in departmental education programmes. To participate in reviewing Policies and Procedures to improve outcomes and the quality of service provided. 4. Audit and Research Contribute to multidisciplinary research and clinical audit in the service. All employees are subject to the requirements of the data protection act and must maintain strict confidentiality in respect of patients and staff records. All employees have a responsibility under the organisations health and safety policy, to be aware of and conform to the policy, ensuring all health and safety rules are adhered to and ensuring that all accidents, incidents, near misses, damages and irregularities are documented and reported to a manager in accordance with policy. This job description is not intended to be an exhaustive list of duties and it may be reviewed and altered in the light of changed service needs and developments after discussion with the post holder.

Job Description 1. Clinical To deliver and participate in the clinical care of patients, referred to the urgent care wrap around service or virtual ward. Provide a level of extended and comprehensive assessment based on a specialist body of knowledge, with a focus on assessing and managing risk. Direct responsibility for the management of patients within own case load. To appropriately assess, examine, investigate, provide differential diagnosis and treat patients, resulting in the safe management and appropriate referral or discharge of patients. To contribute to the development and improvement of systems and processes that facilitate excellent patient care. Maintain own clinical development by keeping abreast of new treatments and technologies within primary, acute and emergency care. To improve the quality of the patient experience by identifying and meeting the individual clinical needs of patients. Where appropriate to their presenting circumstances, to rigorously review all aspects of the patients plan of care. Contribute to the review and development of integrated care pathways and clinical guidelines to ensure a standardised approach to service delivery. Practice with confidence and competence within professional bodies guidelines (e.g. NMC, HCPC). To ensure that accurate documentation and records of patient care are kept. Ability to adapt extended clinical knowledge and skills to different clinical settings and influence service delivery and patient care. Actively support the implementation of effective systems and processes for infection control management and relevant audit within their clinical area. 2. Management and Leadership Support the delivery of the service performance KPIs and play an active part in clinical governance. As requested, lead and develop an area of responsibility related to clinical practice. In support of the clinical lead participate in the development of a specialist service and act as a change agent, where necessary supporting the leading of staff and facilitating the change process whilst encouraging others to be innovative and adaptable in the approach to change. To act as a champion for the service. To act as a role model for infection control practice, nutritional standards, medicines management and falls prevention, ensuring best practice in these areas is intrinsic to care delivery. To support the development of evidence based policies and procedures specifically required by the team. To develop and maintain effective communication with the multidisciplinary team to ensure high standards of care. To work collaboratively and strategically with representatives of other clinical areas, disciplines and services to provide a seamless pathway of care. To be conversant with all organisational policies and procedures and ensure they are correctly implemented. 3. Education and Training To develop and maintain a positive learning environment for the team by providing support, ensuring developmental requirements are addressed. To support the provision of clinical supervision and provide the opportunity to reflect and discuss areas of practice. Ensure those members of the team that you supervise have an annual appraisal and personal development plan. To support the clinical lead to plan, implement and participate in teaching programmes for nursing, medical and allied health professional staff of all grades in the care of patients with acute medical problems. 4. Audit and Research Contribute and at times lead the development of multidisciplinary research and clinical audit in the service and adjacent assessment areas, implementing effective and evidence-based practice. Conduct audit to evaluate service delivery and any strategies that have been implemented. Ensure the results of audit and research conducted by the team are disseminated at local levels. To share best practice; through publications and attendance/presentation opportunities at conference level. 5. Resource Management Work within the multidisciplinary team, with agreed medical, nursing and organisational protocols and guidelines. Manage own workload. Support junior and senior staff to manage their work load. Work as a member of the multidisciplinary team, sharing in the responsibility for the provision of 7 da care. Promote and adhere to the principles and practice of clinical governance. Responsible on a shift by shift basis for the management of all patients within the service, escalating as required. Demonstrate effective multidisciplinary team working and acknowledge the role of individual team members, ensuring that expertise is seen as a resource within the team. Utilise a developed knowledge of vulnerable adult safeguarding procedures. Support trainee, new and experienced practitioners to manage their workload. 6. Risk Management To support the clinical lead to ensure that systems are in place to manage, reduce and prevent clinical risk to self and others. To assist in the assessment and management of risk in line with organisational standards and alongside the operational management team by ensuring adverse incidents are reported, investigated and utilised to develop and open culture of learning from risk. Share lessons learned from significant events To monitor incidents highlighted by members of the team and communicate to appropriate areas to address risk issues. Promote best practice in health & safety, utilising service and organisational policies. All employees are subject to the requirements of the data protection act and must maintain strict confidentiality in respect of patients and staff records. All employees have a responsibility under the organisations health and safety policy, to be aware of and conform to the policy, ensuring all health and safety rules are adhered to and ensuring that all accidents, incidents, near misses, damages and irregularities are documented and reported to a manager in accordance with policy. This job description is not intended to be an exhaustive list of duties and it may be reviewed and altered in the light of changed service needs and developments after discussion with the post holder.

1. Clinical/patient care To deliver and participate in the clinical care of patients working as a highly autonomous practitioner. To ensure that every patient receives specialised advice and appropriate management to facilitate a safe discharge, transfer or admission as required. Provide a level of advanced and comprehensive assessment based on a specialist body of knowledge, with a focus on assessing and managing risk. Direct responsibility for the management of patients within own case load and supervision /development of junior members of the multidisciplinary team. To appropriately assess, examine, investigate, diagnose and treat patients, resulting in the safe management, appropriate referral or discharge of patients To gain collateral history for patients to ensure appropriate management decisions are taken, this includes accessing summary care records To manage patient expectations using highly developed communication skills, recognising that many patients will have chronic conditions that should be managed within primary care This communication will often involve conflict due to unrealistic expectations and that managing these expectations will require delivery of a contentious message. To work in an environment that is high pressured, with multiple competing priorities, caring for patients from a range of backgrounds and conditions. To contribute to the development and improvement of systems, policies and processes that facilitate patient care. Maintain own clinical development by keeping abreast of new treatments and technologies within primary, acute and emergency care. To improve the quality of the patient experience by identifying and meeting the individual clinical needs of patients. Where appropriate to their presenting circumstances, to rigorously review all aspects of the patients plan of care and identify and address issues that cannot wait for the patient to be reviewed by their own GP. Contribute to the review and development of integrated care pathways and clinical guidelines to ensure a standardised approach. Practice with confidence and competence within professional bodies guidelines (e.g. NMC, HCPC). To ensure that accurate documentation and records of patient care are kept. To provide expert advice on patient care to the healthcare team taking into account all aspects of clinical governance, and act as a specialist resource within the team. Ability to adapt expert clinical knowledge and skills to different clinical settings and influence service delivery and patient care. To prescribe safely and effectively as a non-medical prescriber in accordance with relevant guidelines and within the individuals scope of professional competence, to ensure all prescribing practice offers best value for money to the health system. Actively implement effective systems and processes for infection control management and relevant audit within their clinical area. To be a conscientious, confident and competent practitioner who works within their own scope of professional practice. 2. Management and Leadership Support the delivery of the service KPIs and play an active part in clinical governance, developing and leading on action plans. Lead and develop an area of responsibility related to advanced clinical practice or service development. To co-ordinate and provide leadership for the non-medical teams. Deliver the highest level of interpersonal and communication skills and be actively involved in the development of effective communication strategies with other members of the multidisciplinary team. This will include discussions with patients around sensitive information and difficult conversations with patients and relatives. Participate in the development of a specialist service and act as a change agent, where necessary leading staff and facilitating the change process whilst encouraging others to be innovative and adaptable in the approach to change including development of new services. To act as a champion for the team, proactively liaising with external and internal stakeholders advocating advanced practice provision that is effective and responsive and that patients and clinicians experience a high standard of communication care and continuity. To be an effective, competent and confident role-model / clinician and to champion the ACP role to other members of the team. To act as a role model for infection control practice, nutritional standards, medicines management and falls prevention, ensuring best practice in these areas is intrinsic to care delivery. To develop evidence based policies and procedures specifically required by the team. To develop clinical competencies for staff working within the team. To develop and maintain effective communication with the multidisciplinary team to ensure high standards of care. To work collaboratively and strategically with representatives of other clinical areas, disciplines and services to provide a seamless pathway of care. Participate in the recruitment, selection and retention of staff. To be conversant with all policies and procedures and ensure they are correctly implemented. Participate in business planning and the development of financial bids for service development. 3. Education and Training To help identify, plan and implement goals for clinical development of staff working within the service, monitor the development of advanced skills within the team. To develop and maintain a positive learning environment for the team by providing support, ensuring developmental requirements are addressed. To support the provision of clinical supervision and provide the opportunity to reflect and discuss areas of practice. To plan, implement and participate in teaching programmes for nursing, medical and allied health professional staff of all grades. To maintain close links with local Universities and to participate in the development and delivery of new and established specialist practice programmes. 4. Audit and Research Contribute and at times lead the development of multidisciplinary research and clinical audit in the service and adjacent assessment areas, implementing effective and evidence-based practice. Exhibit advanced research and audit skills and provide support and appropriate implementation strategies for changes in clinical practice. Ensure the results of audit and research conducted by the team are disseminated. To share best practice; through publications and attendance/presentation opportunities at conference level. 5. Resource Management To apply sound financial evaluation to proposed service developments. Manage own workload. Support junior nursing, AHP and medical staff to manage their work load. Work as a member of the multidisciplinary team, sharing in the responsibility for the provision of 7 day, care. Promote and adhere to the principles and practice of clinical governance. Responsible on a shift by shift basis for the advanced clinical practitioner management of all patients within the service. Demonstrate effective multidisciplinary team working and acknowledge the role of individual team members, ensuring that expertise is seen as a resource within the team. Utilise a developed knowledge of vulnerable adult safeguarding procedures. Support trainee, new and experienced ACPs to manage their workload. To ensure all prescribing practice offers best value for money to the health system, that medications classed as general sale and pharmacy items are not provided to patients. To ensure appropriate use and care of high value clinical equipment such as portable ultrasound equipment. 6. Risk Management To ensure that systems are in place to manage, reduce and prevent clinical risk to self and others within acute services. To assist in the assessment and management of risk in line with the trust standard and alongside the operational management team by ensuring adverse incidents are reported, investigated and utilised to develop and open culture of learning from risk. Share lessons learned from significant events To monitor incidents highlighted by members of the team and communicate to appropriate areas to address risk issues. Promote best practice in health & safety, utilising organisational policies. All employees are subject to the requirements of the data protection act and must maintain strict confidentiality in respect of patients and staff records. All employees have a responsibility under the organisations health and safety policy, to be aware of and conform to the policy, ensuring all health and safety rules are adhered to and ensuring that all accidents, incidents, near misses, damages and irregularities are documented and reported to a manager in accordance with policy. This job description is not intended to be an exhaustive list of duties and it may be reviewed and altered in the light of changed service needs and developments after discussion with the post holder.

Please refer to the attached job description and person specification for full details of responsibilities. To undertake physical health checks including venepuncture, and other tasks as required. To carry out tasks as directed by senior staff in the delivery of high quality care and support to patients and their carers, using a person centred approach in the promotion of their well-being and recovery. To deliver mental health support work interventions in a community setting To contribute to the planning, implementation and evaluation of therapeutic programme of care for patients To work within the Clozapine Clinic at the Edith Cavell Campus To work within the Peterborough Adult Locality Team at 17 Bridge Street To arrange clinic appointments for the Clozapine clinic and to contact service users to ensure they are aware of their appointments Support the nurse in charge in maintaining essential clinical stocks To promote a positive service user experience through proactive listening, being responsive to issues raised and through resolving issues and concerns raised by service users with colleagues and senior members of the team. To be responsible for maintaining and conducting oneself in a professionalmanner towards service users, carers, colleagues and other agencies, at all times. To ensure high standard and accurate verbal/written communication about patient care with all team members To develop and maintain good relationships, communication and team work with all disciplines To comply with local and Trust policies and procedures including attending mandatory training and refreshers. To ensure all administrative duties are completed on a timely basis.