Total 968 Customer Service job vacancies in Norwich or Cambridge, NR1 1QQ

We are seeking a Service Manager to lead and develop both the S3 Ward based at Addenbrokes and the Norfolk Community Eating Disorder Service (NCEDS) in Norwich.

This is an opportunity to make a significant impact in the provision of specialist mental health services, delivering exceptional care to patients across our inpatient and community-based settings.

The successful candidate will be responsible for overseeing or participating in the operational management, governance, and in part the strategic direction of these services. We are looking for a leader who can adapt to the evolving needs of our trust and the communities we serve.

As a compassionate leader, you will bring knowledge and experience in mental health management and a dedication to involving patients and staff in service development and quality improvement initiatives.

This is an opportunity for a manager looking to make a lasting difference in a role that combines operational leadership, partnership development, and a commitment to patient-centered care.

If you are passionate about good care, driven to lead change, and committed to collaborative service improvement, we encourage you to apply. Join us in shaping the future of mental health care in Cambridgeshire and Norfolk.

However, please note that the portfolio of services within this role may be subject to change, and that there is a requirement for the successful candidate to travel regionally to accommodate the needs of the service.

To lead and manage service delivery of a a regional SEDU and Norfolk Community Eating Disorder Service; delivering safe and effective high-quality services, within the available resources, to achieve Trust and regional targets.

The post holder will provide leadership and expertise to deliver services within an agreed service model, working with Service Managers, service users and other stakeholders, maintaining effective working relationships within the teams and Directorate. The post holder will work to establish and sustain effective multi-disciplinary working within and across teams and develop effective local partnerships with key stakeholders.

Engagement with commissioners and stakeholders will be a core part of the role, as the Service Manager will work closely with external partners to shape, enhance, and ensure the sustainability of these essential services. This role requires a strong commitment to compassionate leadership and an understanding of co-production principles, ensuring that stakeholders, service users and carers are involved in the design and delivery of care.

Cambridgeshire & Peterborough NHS Foundation Trust is a health & social care organisation dedicated to providing high quality care with compassion to improve the health & wellbeing of the people we care for, as well as supporting & empowering them to lead a fulfilling life.

Our clinical teams deliver many NHS services not only via inpatient and primary care setting but also with the community. These services include Children, Adult & Older Peoples mental & physical health, Forensic & Specialist mental health, Learning Disabilities, Primary Care & Liaison psychiatry, Substance misuse, Social care, Research & Development.

To achieve our goal, we look to recruit high calibre candidates that share our vision & values. As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under-represented groups including disabled people & members of our ethnic minorities & LGBTQ+ communities.

Please be advised we reserve the right to close adverts earlier than the closing date should we receive sufficient applications.

Regrettably, we cannot offer sponsorship for all our job roles. If you apply for a role that we cannot offer sponsorship for, unfortunately, your application form will be rejected from the process.

For further information on CPFT, please visit our website at www.cpft.nhs.uk

Please refer to the attached job description and person specification for full details of responsibilities.
• To ensure that there are team systems and processes to provide a responsive and effective service to service users and carers.
• To ensure that services are delivered within a robust clinical governance framework, monitoring and evaluating standards of care routinely in accordance with Trust governance arrangements.
• To promote an ongoing process of service improvement within the teams.
• Participate in the development and redesign of services with support from the Directorate Senior Leadership Team.
• To provide leadership within the team, supporting and developing the team to provide effective services.
• To maintain an appropriate working environment.
• To investigate and respond to comments/complaints/incidents in line with the Trust policy and take appropriate action.


This advert closes on Thursday 12 Dec 2024

To triage patients referred to UCCH as part of the multidisciplinary team. To assess and prescribe care pathways for patients in a crisis situation with long term conditions, the frail & elderly, palliative and end of life care and/or rehabilitation needs, to achieve quality of life and independence where possible. To work within the integrated team to support early discharge from hospital. To work within the integrated team to prevent unnecessary admission to hospital. To work with all health care professionals, and statutory/non statutory agencies to provide a seamless, integrated service to our service users. To support activity within UCR Hub (triage) and Community Virtual Ward. To assess, prescribe and arrange care interventions and assessments for all patients referred to the Single Point of Access [UCCH, 2h-Urgent Community Response (UCR), Rapid Response and Virtual Ward (VW)].

This person must be capable of performing accurately any function requested of them to assist the practice to run efficiently within the scope of their job Purpose of job/responsibility for: To be part of a multitasking reception/administration team dealing with patients either by phone, email or at the reception desk. Scan all appropriate mail into our clinical system, Systmone. Checking and action of Surgery practice notes Word processing tasks including minutes, reports, posters, protocols etc. Recording incoming monies into the appropriate register. Assisting with call and recall of chronic diseases and cancer screening Photocopying and sending of medical notes as requested. To maintain the smooth running of work flow within the surgery. To organise the smooth management of private work and maintain payment register. Typing letters and organising patient hospital appointments. Dealing with patient queries and problems. To ensure that all correspondence and reports are dealt with promptly, accurately and efficiently Franking mail, ordering stationery and posting of mail. Liaise with patients, hospitals, Social Services, Health Authority and other outside agencies. The above list is not exhaustive

Please view the attached job description for full details of the role and use your supporting statement to confirm how you meet the essential and desirable criteria on the job specification.

Please refer to the attached job description and person specification for full details of responsibilities. To support service users with transitioning from secondary care into primary care. To be a valued core member of primary care teams within an LCG, using specialist mental health knowledge. To develop links and foster a culture of partnership between Primary Care Teams and CPFT Adult Mental Health Services. To promote the use of treatment protocols and care pathways leading to increased integration of service users within Primary Care setting. To enable practitioners in Primary Care to develop their skills and confidence in assessment and treatment of particular mental health problems. Facilitate joint work between Primary Care and Secondary Care interface and Primary Care/Voluntary Sector to increase range of services/interventions available. To develop a close relationship with Primary Care practices, attending practice meetings and having regular informal contact. Interventions will be delivered under Primary care governance and policies whilst also maintaining adherence to CPFT Trust policy.

£120 Per day one client
£140 Per day Two clients
Double pay on Bank Holidays
Need to be Driver with your own vehicle
Cooking skills is essential
Paid support meetings and appraisal
Blue light card discount and company discount scheme
Health and Wellbeing employee assistance programme
Access to the money you have earned before your pay date through Hastee
Paid training and ongoing support
Fully funded Health and Social care diplomas

Sonderwell Staffing Solutions are currently recruiting for Support workers to provide support and care to adults with a variety of learning disabilities. This includes: Learning Disabilities Physical Disabilities Mental Health Difficulties Autism Acquired Brain Injury Sensory Impairment Dementia Drug and/or alcohol problems Companionship As a support worker your day may include, helping to support social activities, day to day care with household chores, promoting independence, encouraging support, companionship, these are just a few of the duties that are involved. You will also be helping to support people to lead the lives the way they choose, by supporting the independence they deserve, its about who you are and what other experience and abilities you can offer to support the individual's needs. Due to the location, we are looking for committed support workers who are able to drive and have access to their own car. If you have the skills that can really make an impact in supporting independence to a person's life, then joining us is definitely the answer. The work you will be doing can really make an impact on individuals life's do you have the passion and desire to help make change, to someone's life, if so lets hear from you. We provide competitive rates of pay and various shift patterns to suit, while working with a vibrant and friendly team. So if you would like to work for a fun and friendly agency who provides plenty of training and support, why not hit the apply button now. Benefits: Competitive rates of pay. Holiday (accrued depending on hours worked). Plenty of Training in-house and online courses. Employer Assistance Programme Benefits and Bonus scheme. #Solutions Staffing Solutions We are a dedicated UK Team providing specialised temporary and permanent staff. Our team throughout the UK works tirelessly to supply specialist staff every day of the year and, as a team, we take great pride in our work and knowing our efforts are truly making a different in someone’s life is what drives us. We provide personal support with a deep connection to this sector and offer support from passionate individuals. This unique perspective allows us to provide bespoke services. We take great pride and honour in being the agency of choice that supports and guides you and firmly believe in building long-lasting relationships with our support workers. Our dedicated account managers will work closely with you to ensure you receive ongoing support, guidance, and responsive solutions that align with your evolving needs. We understand that every individual has a unique and complex life, and we strive to ensure that it is you that helps meet those needs. We are excited to embark on this journey with you.

Experienced Support Worker required, Norwich – Full &Part Time hours available A variety of Day shifts available and Occasional night covering : Monday through to Sunday 7.30am – 19.30pm & 19.00pm - 7.30am £13.65 per hour & weekends £14.18 per hour *** We would encourage Carers looking for part-time hours to apply so we can discuss the various hours available within this Care package*** As a Sonderwell Support Worker, you can make a real difference to people’s lives, by caring for their complex needs and enabling them to live the life they choose. As part of a supportive team, you’ll enjoy excellent training, so you can build a rewarding and fulfilling career with us. Your role We are looking for compassionate, experienced, and enthusiastic Support Worker to join an established team to help support a fabulous, chatty, and engaging 19-year-old within our family home setting in Norwich. Our client has complex medical difficulties which require clinical and personal care. Full training and shadowing opportunities will be provided to ensure Support Worker feels confident and comfortable with the daily routine. Support Workers will also need to be able to support a range of stimulating activities throughout the day to positively enrich our client’s life. Access toa car for transport would be an advantage due to the client location, the nearest train station is Norwich. The successful candidate will have: Experience working in a Care situation preferably with children or young adults (for example previous teaching assistants, foster carers as well as those trained in Care) Energy, empathy, great sense of humour and a positive outlook and the ability to build positive relationships. Excellent communication, observation, and written skills Access to a car for transport as the family are moving to a village within Norwich area within the next 12 months What we can offer you The opportunity to work in a welcoming family environment with a fabulous chatty young man to care for To enable your ingoing learning journey and professional development with us, you will have access to paid eLearning and classroom training to develop your knowledge further Apprenticeship scheme available from level 2-5 Opportunities to attend and support with family holidays. Paid eLearning and Classroom training provided during your onboarding Accrued annual leave Refer a Friend bonus of £250 Flexible working patterns Employee assistant programme Free Blue Light Card We are Sonderwell At Sonderwell, we’re a UK-wide care provider, dedicated to giving our clients the best possible care, so they can live their own unique lives. To achieve that, we believe in caring for our carers, so they deliver better care for our clients. You’ll find a place where you can learn, grow and develop a career to suit you. And you’ll join a close-knit, supportive team who are always looking out for each other. So, whatever path you choose, you're never on your own – there’s always someone you can reach out to for help and advice. Apply If you’re ready to be the difference for someone with care needs, then join our team – and discover a truly fulfilling career. Sonderwell are regulated by the Care Quality Commission, and all offers of employment are subject to background checks, including DBS checks to meet the regulators standards. #Sonderwell We are Sonderwell At Sonderwell, we’re a UK-wide care provider, dedicated to giving our clients the best possible care, so they can live their own unique lives. To achieve that, we believe in caring for our carers, so they deliver better care for our clients. You’ll find a place where you can learn, develop and grow into the role that best suits you. And you’ll join a close-knit, supportive team who are always looking out for each other. So, whatever path you choose, you’re never on your own – there’s always someone you can reach out to for help and advice.

Administrator - Cambridge NHS
Service Care Solutions are currently seeking an Administrator to work within Cambridge NHS on a full-time basis. This is a temporary contract for 6 months+ with the possibility of extension.

• Pay: £13.50 PAYE inc.
• Working Hours: Monday to Friday

Key Responsibilities:

• Reception Duties:
  • Managing the airlock for service users, visitors, and staff.
• Administrative Support:
  • Organising clinics, meetings, and appointments.
  • Maintaining and updating patient records, including filing and scanning.
  • Word processing various types of correspondence, reports, and summaries as required.
• Minute Taking:
  • Preparing agendas and recording minutes for meetings.
• Diary Management:
  • Efficiently managing staff diaries and schedules.
• Data Input:
  • Inputting and updating service user and team activity information in computerised systems.
  • Creating service user notes when necessary.
• Liaison:
  • Proactively contacting internal and external teams for service user information.
• General Requests:
  • Addressing staff and service user inquiries.

How to Apply:

If you're interested in this opportunity, please email your CV to andrew.wiles@servicecare.org.uk.

Head of Financial Accounting

Location: Cambridgeshire and Peterborough NHS Foundation Trust

Contract: Temporary (6 month initial)

Rate: £35 Per Hour Umbrella (PAYE Inc. £31.33, PAYE Exc. £27.96)

Start date: ASAP

Contact: miraj.hussen@servicecare.org.uk

Job Description

Service Care Solutions is recruiting for a highly skilled Head of Financial Accountant on behalf of an NHS Trust. This pivotal role involves overseeing financial operations, ensuring compliance with statutory requirements, and supporting strategic financial planning. Key responsibilities include resolving payroll issues, collaborating with auditors on charity reviews, managing outsourced financial services, and providing technical guidance on VAT, capital expenditure, and lease accounting. The successful candidate will possess a CCAB qualification, extensive post-qualification experience within a complex organisation (preferably NHS), and the ability to communicate complex financial data to diverse audiences. This is an excellent opportunity for a motivated individual to make a significant impact on the Trust's financial operations and planning.

Main responsibilities

• Address payroll discrepancies, including the collection of salary overpayment debts.
• Collaborate with Trust auditors to complete the ongoing charity review.
• Manage outsourced financial services (NHS SBS) and ensure compliance with statutory returns, including month/year-end accounts, VAT returns, and charity accounting.
• Support Trust-wide financial planning, including balance sheet, cash flow, and financial reconciliations, while ensuring the integrity of financial reporting systems.
• Provide budget holder training and advise on technical finance matters such as VAT, capital expenditure, and lease accounting.

Candidate Requirements

• CCAB qualification, honours degree or equivalent, with evidence of compliance with institute CPD requirements.
• Significant senior post-qualification experience, including preparing statutory annual accounts, managing cash and capital plans, and producing regulatory returns, ideally within the NHS or a similarly complex organisation.
• Extensive knowledge of multiple financial services functions, coupled with experience in staff management and finance staff development.
• Ability to communicate complex financial data to non-finance professionals, manage contentious discussions effectively, and demonstrate strong leadership qualities.
• Confident use of financial systems, databases, and Microsoft Office, with the ability to deliver accurate and concise outputs.

If you are interested in the role, or know of anyone who may be, please contact Miraj at Service Care Solutions on 01772 208969 or email miraj.hussen@servicecare.org.uk

Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.

If you are interested please contact us and we are happy to arrange a discussion or visit to meet with you and share with you what we have to offer. Please see attached full Job Description for this role For further details / informal visits contact: Allen Kharbteng / Naresh Munagapati allen.kharbteng@nsft.nhs.uk / naresh.munagapati@nsft.nhs.uk

Fixed term contract/ secondment opportunity for 6 years

We are looking for an experienced manager to help us deliver the study support service in the Regional Research Delivery Network (RRDN) in the East of England. This is a key leadership position delivering critical services across a defined portfolio of specialities and settings. These encompass pre-approval services such as Planning and Placement Service/national cost and attribution tools, as well as post-approval services including portfolio oversight and on-request services.

As a newly formed organisation you would be joining a highly effective team which is building on its successes as the Clinical Research Network. The RDN mission is to enable the health and care system to attract, optimise and deliver research across England. We do this as part of the NIHR’s overall mission to improve the health and wealth of the nation through research.

The post holder’s work base will be either Norwich or in and around the Cambridge Area subject to agreement on appointment.

We know the benefits diversity can bring to our organisation such as creativity, innovation and compassion. We are committed to being a Hospital for All, therefore particularly encourage and welcome applications from candidates who are underrepresented in NNUH’s workforce.

If you are considering applying for this post on a secondment basis, please discuss with your Line Manager prior to applying to ascertain whether this could be supported.

The role will report into the Study Support Service Senior Manager. Central to the role is the cultivation of a robust knowledge base within the assigned portfolio area, achieved through the establishment of communities of practice with relevant study and delivery teams. The role will also work in collaboration with Regional Specialty and Setting leads.

The key responsibilities of this role will be the delivery of Study Support Services across a defined portfolio of specialities and settings in accordance with nationally defined standards and processes. This will include:
• Pre-Approval Services: planning and placement of research studies, national cost attribution services.
• Post-Approval Services: portfolio delivery oversight
• Leading and participating in national and regional programmes and projects to support research delivery.

You will act as a liaison between a broad range of stakeholders to ensure effective collaboration, communication and alignment of objectives. Working with research delivery sites, you will support their delivery needs, review and evaluate plans to assure appropriate use of RDN funding.

As a main point of contact for Study Sponsors and Research Delivery Organisations, you will provide a consistent and coordinated experience in Study Support Service delivery and proactively support in identifying opportunities for capacity and capability development.

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity

We can offer you the full range of NHS benefits/discounts and in addition:
• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH site
• Free 24-hours confidential counselling support
• On-site Nursery
• On-site cafes offering staff discounts
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Please view the attached job description for full details of the role and use your supporting statement to confirm how you meet the essential and desirable criteria on the job specification.


This advert closes on Sunday 8 Dec 2024

Are you enthusiastic about making a difference in education? Morgan Hunt is collaborating with esteemed colleges in Cambridge to find a dedicated Learning Support practitioner. Our team is eager to connect with you to ensure all your needs are met. If the below interests you, please don't hesitate to apply!

Learning Support practitioner responsibilities:

• Adapt teaching style with regards to students' individual needs.
• Prepare learning materials for lesson plans.
• Support students on a 1:1 basis or in small groups.
• Work alongside the classroom teacher to ensure a smooth-running learning environment.
• Work with relevant professionals such as speech and language therapists
• Liaise with parents, carers, and guardians to ensure the best care of pupils.
• Build strong and professional relationships with both students and colleagues.

Learning Support practitioner qualifications/experience

• Experience in supporting students with additional needs including ADHD, Autism, and challenging behaviour (preferred but not essential)
• Familiarity in supporting young people on the autism spectrum (preferred but not essential)
• Knowledge of special education practices and strategies (preferred but not essential)
• Have substantial experience either the Further Education and Training sector or the Secondary Education sector (preferred but not essential)
• Have previous experience working as a Teaching Assistant and satisfactory references (preferred but not essential)
• Hold GCSEs in both Maths and English, at grade A-C or equivalent
• A valid DBS registered with the online update service or be willing to apply for a new one
• Proven experience of maintaining quality rapport with students, staff and parents/carers.

• Proficiency in British Sign Language (BSL) at Level 2 or above is essential.
• Knowledge of strategies and techniques for supporting students with hearing impairments or communication difficulties, including visual aids, communication devices, and sensory resources.
• Strong communication and interpersonal skills, with the ability to build positive relationships with students, colleagues, parents/carers, and external professionals.
• Patience, empathy, and resilience when working with students with complex communication needs.

A Learning Support practitioner working for Morgan Hunt will receive.

• Ongoing support and training opportunities
• Opportunity to apply for permanent positions within the College if they become available
• Any other benefits offered by the College

If are you passionate being a Learning Support practitioner about delivering exceptional within the Further Education and Training sector? Do you thrive in dynamic educational environments, and are you ready for a new challenge? If you meet the criteria below and are based in or around Newcastle, we want to hear from you!

Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.

An exciting opportunity has arisen for a manager with experience in business support, finance, and analytics to join Children's Commissioning. This pivotal role offers the chance to shape a growing data and analytics function, driving strategic decisions and delivering impactful transformation.

Here at West Sussex County Council, we are ambitious for all our children and young people, and we are committed to improving our services. The recent Ofsted report of Children's Social Care shows how far we've come, and we continue to drive forward our 'Children First' improvement plans.

You will join us as at a key time on our journey where investment in the commissioning workforce is at an all time high. Children's Commissioning is responsible for ensuring children, young people and their families have access to the right services at the right time.

The Opportunity

Salary: £58,131 to £61,445 per annum
Contract Type: Permanent
Working Pattern: Full time - 37 hours per week, Monday - Friday
Location: Based at County Hall, Chichester or Bridge House, Worthing with hybrid working available and to be discussed at interview.

Interview Date: 19th December 2024, to be held in Worthing

Do you have extensive experience of Analytics and Finance in a Commissioning environment?

Do you have excellent people management skills and can lead and inspire a team?

Can you work at pace and manage competing demands effectively?

If you answered yes to all the above and want to make a difference to the children in your community, then we have the job for you…

As the Service Manager for Business Support and Analytics you will:

• Develop and implement a forward-thinking data and analytics strategy aligned with organisational priorities.
• Build and lead a high-performing data and analytics team, establishing clear structures, processes, and a culture of collaboration.
• Oversee and manage the robust financial operations of children's social care, ensuring compliant spend and accurate financial forecasting.
• Deliver digital transformation, leveraging data to drive strategic commissioning and innovation.
• Enhance reporting capabilities, ensuring insights are actionable and influential at all levels.

You will also support with projects alongside external service providers and internal teams to develop key areas of our business.

You will bring:

• Proven leadership experiencein data and analytics, ideally within a matrix management structure.
• A strong track record of building and developing teams, creating clear pathways for success.
• Expertise in designing and implementing strategiesthat maximise the impact of data.
• Experience managing digital transformation programmesthat improve processes and outcomes.
• Excellent communication skills, with the ability to influence stakeholders and foster collaboration
• Extensive experience in finance and/or procurement operations, including both internal/external spend, forecasting and demand management.
• Organisational and administrative skills to support and manage a customer focused business support team.

For more information on all the Key Skills as well as the Qualifications and/or experience required, please refer to the Job Description attached.

Benefits

For a full list, this can be found at our Rewards and Benefits page.

Further Information

The reference number for this role is CAFHE05465.

Job Opportunity: Receptionist - Immediate Start

Brook Street is delighted to partner with our esteemed client based in Cambridge, who is seeking an experienced Receptionist to join their dedicated team.

Location: Cambridge
Hours/Pay: Shift-based, including weekends | £11.44 per hour
Start Date: Immediate

About the Role:
This pivotal position supports smooth patient flow through the hospital, ensuring high-quality administrative and customer service. If you're passionate about organisation, efficiency, and delivering excellent patient care, this role is perfect for you!

Key Responsibilities:

• Coordinate patient activity and provide support for patients and visitors.
• Professionally meet and greet patients, ensuring information is accurately recorded in the Lorenzo system.
• Assist with patient flow, including booking hospital transport when necessary.
• Relay vital information to the Senior Patient Flow Facilitator to avoid discharge delays.

What We're Looking For:

• Proficiency in IT systems (e.g., Tomcat, Lorenzo, Word, Excel).
• Exceptional customer care and verbal communication skills.
• Strong written communication to convey sensitive information effectively.
• Join a team that makes a difference every day!

Contact Alison at Brook Street Peterborough for more information: 01733 968453
Or APPLY NOW to start your journey today!

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.