Total 16 Customer Service job vacancies in Mansfield, NG18 1EU

Are you a HGV Class 1 Driver Looking For Monday to Friday, No Handballing Opportunity?

You will be driving a curtain sided, HGV Class 1 (C+E), vehicle for one of the leading haulage companies within the East Midlands.

Pallet deliveries and collections will be required to various RDCs nationwide with between 1 to 5 drops per day. No handball.



If you have the following:

- Minimum 6 months HGV driving experience
- A Valid Digi-Tacho card
- A Valid UK CPC Card
- A full UK Driving Licence with C+E entitlement.

You could be the successful candidate!



This an ongoing role offering full time hours.



This role is Monday to Friday with shifts starting at 06:00 finishing around 18:00.

Average working hours per week would be 48 hours, with maximum driving hours of 90 during a two week period!



Drivers can expect a wage of £15.00 per hour PAYE, + 28 days holiday pro rata. Wages can also be up to £18.15 via an umbrella.

Please not that we do not offer visa sponsorship.

Location: Mansfield

Since 1989, we've supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home.

We're looking for people who are passionate about care, and who want to help others to join our amazing teams. We don't require you to have any previous social care experience, what we do need from you is to have the Right to Work in the UK, as we are NOT able to offer Health and Care Worker visas. Additionally, you are required to have a full UK driving license with access to your own vehicle.

If you're looking for a job that can be flexible around your lifestyle there are a variety of shift patterns available to work in mornings, afternoons, evenings or weekends.

At Helping Hands, we can offer the following benefits

• Paid mileage of 35p per mile between calls
• Early Pay App request up to 50% of your pay in advance of pay day
• Earn up to £100 for referring a friend
• Our care assistants are directly employed by us giving you access to holiday entitlement and our pension scheme
• Apprenticeship opportunities available to existing staff
• Support to complete nationally recognised qualifications including your Care Certificate and NVQs. Your career development is important to us if you want to progress, we can help!
• FREE Blue Light Card national discount card for hundreds of retailers
• Annual pay reviews based on cost of living

Being a Care Assistant means you need to be adaptable, kind-hearted and put others first. Your role may include:

• Providing companionship
• Support with personal care such as showering, bathing and toileting
• Helping with mobility around the home
• Overseeing medication and providing medical support
• Helping around the house with cleaning, cooking and tidying
• Running errands such as food shopping or picking up prescriptions

About You

Do you enjoy working with fantastic people, where no two days are the same?
Do you have a passion for great customer service?
Do you want to make a real difference to the communities we serve?
If so, read on......

We are looking for someone to join us as a Customer Service Advisor. If you currently work in a customer service environment and are looking for a career change we have an exciting opportunity available.

You will be a highly motivated, have an eye for detail, be a good communicator so we can understand our customers needs in order to be able to support them in the best way.

You'll feel comfortable in prioritising work, have the ability to multitask and have excellent time management skills.



About The Role
As a customer service advisor, you will be responsible for providing a first class customer advice, information and transactional service to a variety of customers covering a wide range of services provided by the Coal Authority through telephone, digital and some face-to-face channels.
You will form a vital role within the Customer Strategy and Services team and will be responsible for a variety of customer enquiries, including interpretation of report information, advising customers on the right products and services for their needs and providing an immediate incident response service when required.
We don’t expect candidates to meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!

To find out more about the role, take a look at the job description.

Role location: Hybrid working (on average 2 days working out of our Mansfield office)

Schedule:

Application closing date:17th November 2024
Sifting date: 18th/19th November
Interviews: 22nd November, and w/c 25th November
(If you are unavailable on these interview dates, please make us aware and we will look at alternative dates)
Security:
Successful candidates must pass basic security checks and will be subject to UK Immigration requirements.

About The Coal Authority
Our benefits:

- A cutting-edge pension scheme with an impressive employer contribution rate of approximately 28.97%.
- Experience our values-based recognition scheme that celebrates your contributions.
- Flexibility in working patterns, whether it's full-time, part-time, or compressed hours.
- Embrace flexible working arrangements tailored to your needs.
- Enjoy a generous holiday allowance of 27.5 days annually, plus the flexibility to add 6 extra days to that, alongside 8 public holidays.
- Benefit from a comprehensive parental leave policy with 26 weeks of full pay (subject to eligibility).
- Get support to further your professional qualifications and payment for one annual professional subscription.
- Access a free, confidential Employee Assistance Programme to support your well-being.
- Unlock exclusive employee discounts
- Ensure your well-being with an annual health check and receive £15 monthly towards well-being activities.
- Enjoy the convenience of on-site free parking, along with complimentary tea, coffee, and soft drinks at our Mansfield office.

Working with us:
We offer different ways to work flexibly, and the following types of flexibility are usually possible: job share, flexible hours, working from home for part of the week and compressed hours. Please feel free to talk about what flexibility means to you at your interview.
With a genuine commitment to flexible working, we believe that work life balance is incredibly important.
Who we are:
Here at the Coal Authority, we really are a great team to work with. We’re united in our passion and commitment to make a better future for people and the environment in mining areas.
We carry out a wide variety of essential services from responding to coal mining hazards, to keeping everyone and everything safe from mine water pollution.
We are excited about what our future holds. Our work is helping to develop a new sustainable source of renewable energy for the UK. By harnessing the energy from mine water heat, we hope to play a key role towards helping the UK to meet net-zero emissions by 2050.
We truly are a supportive organisation where we all live and breathe our values. We are inclusive, trusted and progressive in everything that we do.
Equality, Diversity and Inclusion:
Here at TCA we don’t just accept difference – we celebrate it, support it, and thrive on it for the benefit of our colleagues, our customers and our communities. We are proud to be an inclusive employer. We are committed to developing a supportive, inclusive, caring and positive community. We encourage applications from people from different backgrounds, identities, cultures and beliefs. Diversity is vital to our success and innovation and is fundamental to our values of being trusted, inclusive and progressive.
As part of our commitment to increasing the diversity of our workforce, we provide a guaranteed interview to applicants who meet the minimum selection criteria who are disabled or from a minority ethnic community.
If you require any reasonable adjustments or alternative format application forms you can get in touch with us by contacting the team by email at recruitment@coal.gov.uk or by phone on 01623 637000.

Proud member of the Disability Confident employer scheme

A client within the private sector based in Yorkshire is currently recruiting for a Fire Safety Manager to join their team as soon as possible. The client is offering a full time, permanent position with the ideal candidate having experience of working within a housing environment.

The Role

Key purpose of the role is to ensure the clients buildings and customers' homes are safe and receive the best service possible whilst working in partnership with their internal Fire and Safety

Assessors and contractors.

Key responsibilities will include but not be limited to:

• Ensuring Fire and Safety policy and procedure is reviewed, updated, tracked, monitored and fully implemented across all Fire and Safety regimes
• Developing, implementing and delivering a pro-active contract monitoring framework for effective management of all Fire and Safety regimes
• Being responsible for delivering all fire safety related planned and cyclical contract works
• Data and performance management, through in-house system and performance monitoring tool, to ensure all regimes, assets, attributes are captured and visible.
• Working in partnership with the Head of Building Safety and Information, Customer Safety Manager, Group Health and Safety Manager and regional Fire Safety Manager Head of Building Safety and Information teams, to drive a pro-active approach to Fire and Safety regimes, ensuring customers and their homes are safe.

The Candidate

To be considered for this role you will require a NEBOSH Certificate in Fire Safety & Risk Management or equivalent fire risk assessment qualification.

The below skills would be essential for the role:

• A brilliantly positive leader and team player, who's able to build trust and respect, and influence people whilst putting customers at the heart of all you do
• Be someone who develops and shares skills, experience and knowledge whilst driving continuous improvement
• An inspiring and dynamic communicator, who's able to convey a clear vision of our approach to Fire and Safety
• Have a collaborative approach to working with colleagues across all areas of the organisation to achieve the best possible outcomes for customers
• An agile mind set, recognising problems as an invigorating challenge and working diligently to achieve a positive outcome

The client is looking to move quickly with this role and as such are offering up to £56,000 per annum plus car allowance.

How to Apply

If this position sounds of interest, email a copy of your up-to-date CV to amy.dhawan@servicecare.org.uk or call Amy at Service Care Construction on 01772 208967 to discuss the vacancy in more detail.

Also, if this role is not of interest to you, but you are looking for new opportunities, please still get in touch as we cover all construction-related vacancies across the region.

Referral Bonus

If this role is not suitable for yourself, but you know someone who may be interested, please pass on their details, or forward these details to them. If they are successful in applying, you will receive a £250 referral bonus upon completion of an initial probationary period.

Job Summary:
To provide high-quality person-centred care to clients in their own homes, to encourage and assist them to live as independent a lifestyle as clients can. Ensure that we remain supportive and sensitive when delivering care and always treating clients with respect and dignity and ensure that clients are aware of their rights, choices, and options available to them. Tasks will vary from each client to the next as Caregivers will be following a person-centred care plan designed solely for the client.

Main Responsibilities
• To undertake all duties that are outlined in the client’s care plan.
• To maintain good communication and develop good working relationships.
• To adhere to Gain Care Limited Policies and Procedures.
• To travel to each client’s house as directed.
• To carry out personal care duties and caring tasks that are not the responsibility of a Nurse, but which could normally be expected to be undertaken by a member of the family.
• To encourage and motivate clients to maintain their independence within their limitations.
• To report to the Registered Manager on the condition of the client particularly any significant changes in the client’s behaviour needs or circumstances.
• To encourage to use special equipment provided and to assist clients, if authorised by the Registered Manager with the use of artificial limbs.
• To contact a Doctor, Emergency Services or make appointments with the client’s consent.
• To participate in the Departmental Code of Practice in relation to the administration of medication.
• To prepare and cook meals in the client’s home.
• To assist in the cleaning of the client’s home when required.
• To undertake domestic tasks to maintain a good quality of life which the client cannot carry out.
• To complete all administrative documents accurately.
• To attend meetings and report if necessary, on the condition of clients.
• To be able to work in a way that promotes the safety and well being of the vulnerable clients we look after.

Person Specification

Qualifications

Willing to work towards Care Certificate 1 within the first 12 weeks of starting work.
Willing to work towards Care Certificate Level 2
Achieved Care Certificate Level 1 in Health and Social Care
Specialist Care Training

Experience

Understanding of Health and Social Care and be willing to learn
Experience of working in care industry at least 6 months or more.
Experience of care looking after friends/family/neighbours
Working knowledge of the Domiciliary Care industry and Surrounding regulations and legislation including Safeguarding of Vulnerable Adults, Mental Capacity Act 2005,
Understanding of Regulatory Body functions and requirements

Skills/Attributes

Able to understand and cope with emergency situations.
Be open minded.
Excellent communication skills
Able to cope with change.
Able to cope under pressure.
Good Organisational skills
Ability to maintain confidentiality.
Have a caring, kind nature and being able to show empathy.
Good Listener and Trustworthy
Respectful, Good time keeping.
Commitment to own career and personal development.
Car Drivers to provide copy of full driver’s licence(s) and insurance documentation.

Additional Requirements
The work we do is regulated activity therefore job offer is subject to relevant checks including an Enhanced DBS.

JOB SUMMARY
To lead the care team during any span of duty, ensuring that a safe, effective and efficient care service is provided which meets the needs of clients and all other agencies GAIN CARE LIMITED work with. To provide care to clients in accordance with their assessed needs.

Overall responsibilities:
• To provide leadership and support for care staff and act as a champion for clients’ safety and dignity
• To maintain skills and knowledge and ensure that care is delivered according to latest guidelines and best practice evidence available.
• To ensure the ongoing safety of clients, staff, and other agencies GAIN Care Limited work with through systematic assessment, monitoring, and reviewing processes.
•To ensure that clear and accurate records and communication systems relating to clinical and care delivery are maintained and effectively used.
• To act as a role model in care delivery.

Person Specification

Education/qualifications
• NVQ Level 3
• Evidence of personal and professional development.

Experience
• Experience of working with older people
• Knowledge and use of clinical assessment tools
• Experience of leading a shift
• Experience of working in the home care environment
• Experience of working with individuals with dementia

Skills/abilities
• Good organisational skills
• Good supervisory skills
• Good communication skills both written and verbal
• Ability to contribute to, monitor and implement changes that improvement service delivery and outcomes for clients
• Ability to plan allocate and delegate work appropriately
• IT literate

Personal Qualities
• Ability to be flexible with regard to working hours
• Builds effective and credible relationships both internally and externally
• Works collaboratively with others sharing ideas and information at all times
• Effectively builds trust with a consistent approach between actions and words
• Has the ability to raise standards through innovation and new ideas
• Will take responsibility for issues and resolve them.
• Able to cope in difficult situations with tact and diplomacy
• Ability to build rapport and positively influence others
• Ability to inspire professionalism
• Ability to drive

We are looking for a confident Support Worker with a passion for delivering outstanding care. Youll be working 42hours a week (a mixture of day shifts, night shifts and weekends), making a positive difference to the lives of the people in our care at Cygnet Sherwood Lodge. At Cygnet Sherwood Lodge, we support 26 men with learning disabilities and associated complex needs who may also have behaviours that challenge. At Cygnet, our perks go way beyond pension schemes and excellent professional development. Youll also enjoy shopping, travel and leisure discounts as well as a range of healthcare and financial benefits to support you to be happy both in and out of work. Apply now to enjoy excellent career prospects whilereaping the rewards of making a difference to others every day. Your day-to-day Offer enhanced care with a flexible learning approach for all the people in our care Provide guidance & encouragement through physical & emotional support Learn about individuals specific needs & provide help in the most appropriate way Assist with medical & welfare needs Report on medical & welfare needs as required Safeguard Maintain a safe, clean environment for all Why Cygnet? Well offer you Flexible working with the opportunity for overtime Regular coaching & appraisal Expert supervision & peer support Employee discount savings & Cycle to Work scheme You are Genuinely driven with a desire to make a real difference in peoples lives An excellent communicator & a good team player Sensitive & intuitive with the energy required to provide a trusting, stimulating & varied environment Passionate about empowering & supporting service user independence Successful candidates will be required to undergo an enhanced DBS check. Cygnet has been providing a national network of high-quality specialist mental health services for more than 30 years. In this role youll have the chance to make a real impact on patients, service users & their families.

Community Psychiatric Nurse (CPN) - Mansfield
Location: Mansfield, Nottingham NHS Trust
Contract Type: Temporary Agency Contract
Rate: £26.50/hr Ltd (paid through umbrella)
Agency:: Service Care Solutions

About the Role
We are seeking a dedicated and skilled Community Psychiatric Nurse (CPN) to join our team on a temporary basis, working within Nottingham NHS Trust. This position offers an exciting opportunity to make a difference by providing high-quality mental health support to individuals in the community.

Key Responsibilities

• Deliver comprehensive psychiatric care to clients in the community, assessing their needs and developing individualized care plans.
• Conduct mental health assessments, monitor patient progress, and make referrals as needed.
• Work collaboratively with a multidisciplinary team to ensure coordinated care and support.
• Carry out crisis intervention, risk assessments, and mental health interventions to maintain patient stability and promote recovery.

Requirements

• Registered Mental Health Nurse (RMN) with valid NMC registration.
• Previous experience as a CPN, ideally within an NHS setting.
• Strong understanding of mental health legislation and best practices.
• Excellent communication and interpersonal skills.

Benefits of Joining Us

• Competitive hourly rate of £26.50, paid through an umbrella company.
• Flexible work arrangements.
• Supportive team and professional development opportunities.

If you're ready to take on a rewarding challenge, please apply today and become part of a team committed to making a real impact on mental health in the community.
Please also bear in mind our £250 referral fee bonus for any nurse you refer who we place in to work on a 3-month contract.

We also offer a £250 sign up bonus for any new nurses that register with our agency. This will be paid in your first pay packet.

The Benefits of Working with Service Care Solutions:

• DBS disclosures provided via fast track online services free of charge
• 3 weekly payroll runs
• £250 training allowance
• Excellent pay rates
• Specialist mental health consultants offering single point of contact
• Frequent notifications of upcoming opportunities via text and email
• Ltd and PAYE payment options available
• Nationwide provider of mental health staff to over 40 different NHS Trusts and over 200 local authorities

Please send your CV to andrew.wiles@servicecare.org.uk

You will manage the daily operations of the Emotional Wellbeing Early Support Service for Children and Young People. Supporting and directing staff (paid and voluntary) to ensure the process of transition by young people to or from other services is undertaken in an appropriate and timely way. Use data and management systems to present monthly service contract appraisals to internal management structure and support regular contract review meetings with commissioners. Support routine internal governance audits and respond to any identified actions / improvements. To provide managerial supervision, oversight of work schedules and allocation of resources to the team. Ensure team is trained and fit for purpose. To manage the projects devolved budget. To assist in recruitment in adherence to the keeping children safe in education framework. Liaise with key stakeholders including commissioners and system partners to collaborate, maintain positive, cohesive relationships and avoid system duplication. To lead, promote and a deliver an innovative service, ensuring equitable provision across Nottinghamshire and Nottingham City, deputising in the absence of the Head of service. To be pro-active in ensuring own continuous professional development to gain the skills required to deliver a fit for purpose early intervention emotional wellbeing provision Take on line management responsibilities for the practice team. To offer creative input and participation in promoting our services across social media platforms. Support the service in system integration, attending key meetings to facilitate cohesive relationships with system partners. Develop and evolve the service, co-produced with service users to continuously meet the changing needs of local people, communities, stakeholders and commissioners. Develop and maintain internal standard operating procedures, and to establish and update referral routes into and out of the service. To ensure the safeguarding of young people and children is paramount for all staff and that they act accordingly within ABL Policy and Procedures. To ensure that risk assessments, risk registers and cases are prioritised following safeguarding protocols. To ensure that all staff provide services which are appropriate and professional to ensure the health and wellbeing of young people accessing services. Ensure the maintenance, at all levels, of confidentiality in relation to agreed organisational policy. Deliver an outcomes-based service delivery model, achieving and exceeding KPIs, ensuring effective allocation of resources and being responsive to service user, partner, and commissioner feedback. To ensure all monitoring and records are kept up to date, secure and used appropriately Ensure high-quality contract performance across all of its key elements, along with effective reporting and budget management. To provide information, qualitative and quantitative data and reporting in a timely manner To attend management meetings, team meetings, performance review boards, and external steering groups for children and young people services. To attend and manage regular supervisory sessions with all staff and volunteers you have responsibility for. To provide training to internal staff, volunteers, placements and external agencies as required. To provide leadership and support to a team including counsellors and being a key member of day-to-day operations, supporting the delivery of KPIs.

Job Advert

Do you have experience of:

Housing Benefit?

Universal Credit?

Home Finder?

Supported Housing?



We are recruiting for a Senior Youth Support Worker to work as part of our dedicated team to help young people to build on life
skills to make the successful transition to independent living.



Using a person-centered approach, you will draw on your previous relevant experience in Supported Housing along with your patience
and dedication to achieve positive outcomes for all our young people.



YMCA Robin Hood group provides temporary supported accommodation for young people who have found themselves homeless through no
fault of their own. Working in partnership with the local authority, we provide short term, supported accommodation to enable the
young person to move on to independent living.



You will passionately share in our belief that everyone should have a fair chance to discover who they are and what they can
become.




As a Senior Youth Support Worker, your day to day role will include:



* Working in partnership with a Youth Support Worker to provide a seamless level of support to our young people.
* Keyworker to around 10-15 young people, who have had challenging starts in life and struggle to build positive relationships
* Work with the young person in a trauma informed way to co-produce support plans, risk assessments, Outcome Stars, crisis plans
and safety plans.
* Creating a positive, nurturing and trusted environment for young people, always displaying unconditional positive support,
whilst maintaining boundaries.
* Act as a positive role model.
* Working collaboratively with other agencies and professionals including social workers, personal advisors, housing providers,
health professionals, drug and alcohol treatment workers, criminal justice practitioners to deliver wraparound support
* Encouraging young people to problem-solve and identify coping strategies when experiencing trauma, distress, self-harm, anger
etc
* Proactively support young people to plan to move on to independent living. This includes advising on housing options,
supporting with applications for housing to local authorities and exploring private sector accommodation options.
* Encouraging young people to develop life-skills such as cleaning, cooking, budgeting, engaging with health services etc.
* Encouraging young people to engage with education, training or employment.
* Helping young people to navigate the Benefits systems, supporting with applications.



About You:



You will have the passion and drive to make a difference to a young persons life, where you will use all your transferrable skills
to achieve positive outcomes.



Whether your background is in supporting adults, children or young people, can you:

think fast?

remain calm?

multi-task?

problem solve?

show compassion and care?



If you have experience of working with people but now wish to make a difference by working with Young People, this could be a
brilliant opportunity for you to work more closely with them to see their achievements and development, get hands on in helping to
shape a young persons future and see the difference you can make!



A Childcare or Health & Social Care qualification would be highly desirable but not essential. As we provide Commissioned
Services, you must be willing to complete further study which is a mandatory part of the role. You will be supported by YMCA to
complete a minimum level 2 Housing Qualification and a level 3 Childcare/Health & Social Care Qualification (both nationally
recognised qualifications). You will be enrolled after you have completed your probation. This will be fully funded by YMCA and
you will be given time during your working week to complete these studies.



Your communication skills will be your greatest strength and you will have experience of dealing with difficult situations, and
challenging people and handling conflict appropriately.



You will need to be confident using computers and IT; we use a number of different IT packages that you will need to pick up (with
training) and use as part of your every day work. You will need to be comfortable with all Microsoft packages too.



You will work 37.5 hour per week over 5 days on our rota which covers our service from 8am to 8pm, 7 days a week, 365 days per
year.

Our shifts are 8am - 4pm, 12pm to 8pm weekdays and 10am to 6pm at weekends.

We plan our rota in advance as a team. We will endeavour to accommodate your personal preferences and your availability; We value
your outside of work commitments and hobbies to ensure a positive work-life balance.

There is no requirement for lone working and you will always be on shift with other colleagues.

INDHP

Proud member of the Disability Confident employer scheme

To see the full detailed job description and main responsibilities of the job please refer to the job description attached.

Key responsibilities will be: To work effectively and collaboratively to ensure the successful operation of therapeutic provision within the service. This involves working at different locations to provide interventions to children and young people. To be a part of a multi-disciplinary assessment (MDA) team. To facilitate psychological and risk assessments to aid the development of client/family formulations and care pathways. Support children to discuss and work through highly complex, sensitive and personal information related to their presentation. This will include deconstruction of current interactional patterns of behaviour and meaning around obesity issues and complex relationships, creating methods for client centred analysis of change, aided by the use of assessment tools. To prepare and participate in peer supervisions and case reviews with other therapists regularly across the organisation. Maintain accurate and detailed case notes and client records utilising digital systems and databases. To attend team meetings and contribute to agendas and discussions. Prepare fully in accordance with service for Multi-Disciplinary Team Meetings (MDT) and complete relevant paperwork (such as MDT proformas), updating client records as appropriate. To provide effective individual child interventions, with the aim of helping clients prepare to engage in the specialist weight management programme and/or physical activity interventions. To provide systemic child therapy, employing methods based upon evidence. To work in ways which are sensitive to and appropriate for the needs of children from a wide range of racial, cultural and religious backgrounds. To contribute knowledge, skills and ideas with the aim of optimising the outcomes of the specialist weight management programme and/or physical activity interventions within the limits of ones trained role capacity and competency. To participate in multiagency meetings as appropriate, child protection case conferences and reviews, etc. providing professional advice on individual care programme planning and other clinical matters as necessary. The post holder will be expected to prioritise own workload and ensure effective time management strategies are embedded in own practice and that of others. To be professional and legally responsible and accountable for all aspects of own work, including the management of patients/service users in your care. To undertake self-directed/lone working in a variety of locations. To read relevant current literature and stay up-to-date with developments and initiatives in psychological and family therapy for obesity treatment. To have suitable external supervision arrangements with a qualified approved supervisor. Skills and Competencies Required Be an experienced therapist in a community health environment, assisting and delivering support to children and young people. Experience of working with diverse communities within varied cultural environments Adept in communication; A strong communicator who adapts the message to fit the needs of the audience. Quality driven; you naturally seek high standards and actively seek to improve them. Value and remain open to new ideas and perspectives.

We are outstanding, you can be too. Are you passionate about facilitating a range of learning activities and working with a diverse group of learners? Do you enjoy delivering learning to individuals and recording their progress and developing their knowledge and skills? Then this role is for you! Working at The Hub (Forest Road West) as a Learning Support Assistant – Positive Behaviour Support, you will have a direct impact on a learner experience here at Portland and work with a group of delivery staff to advance the learner through their curriculum framework. You can see more about what we do at Portland Charity by looking at the Who We Are and Choose Your Future pages on our website.Working at Portland Charity At Portland Charity our learners, citizens and staff are at the heart of what we do, we are passionate about our vision that all people with disabilities will have a lifetime of opportunity and you could help us to achieve that. Our priority for staff is to create an outstanding place to work where the rewards of a job well done can be seen in the faces of our learners and citizens. There are lots of great benefits to working at Portland Charity a rewarding career and working towards positive outcomes for our learners and citizensyou are eligible for a Blue Light Card with access to lots of great discounts free and confidential access to an Employee Assistance Programme access to a subsidised canteen with a variety of meal options everyone has an opportunity to develop their knowledge and skills on the job through training, mentoring and qualifications! We are committed to promoting equality, challenging discrimination and developing community cohesion. We welcome applications from all sections the community Qualifications needed You will hold NAPPI (Non-Abusive Psychological and Physical Intervention) level 2 or equivalent, or willing to work towards within an agreed timescale. You should hold a Level 2 Maths and English Functional Skills and ICT Skills qualification or be willing to work towards this in an agreed timescale. Working Hours Our Learning Support Assistants work on a 38-week contract which means you will work your hours within the college term time and then be on annual leave throughout the college holidays but still enjoy the benefits of receiving a pro rata salary. Your hours will be Monday to Friday, 9.00am – 4.30pm but there is flexibility in terms of hours if the above times are not suitable for you, which we are happy to discuss this at interview. Completing your application: There are some other important things you need to know before you apply to work with us at Portland Charity.Successful applicants will be required to undertake an enhanced Disclosure and Barring Service (DBS) check, an overseas check where applicable and provide proof of their right to work in the UK. Please note – We need you to complete an application form to fulfil our Safer Recruitment responsibilities but you can submit a CV and we will consider it alongside your application form. In order to apply for this role, you will need to create a profile on our online recruitment portal, Face-Ed. Please click on the “apply” button and this will take you to the link to create a profile. You will need to ensure you complete ALL sections of your profile before you can submit your application. If you have any questions or need some help when completing your application you can contact or call the Recruitment team and we will be happy to help. Many of our staff have a disability and we’re proud to hold Disability Confident and Mindful Employer status which recognises our positive approach to physical and mental health and wellbeing at work. If you would like to speak with us before completing an application you can contact our Recruitment team who will be happy to support you with your application or answer any questions.

Who are we The neighbourhood of adaptation, inspiration and contemplation perched on the River exe, the historic centre of Exeter was once described as the Jewel of the West. In the heart of the City Centre, Hotel Indigo Exeter has been lovingly restored and converted from its department store origins. The hotel was once the home of Colson's, a department store which opened in 1792 by local miller Mrs Colson. The hotel staying true to its roots now boasts 104 stylish bedrooms designed to honour elements of its historic past. Role Responsibilities

• You’ll assist the Spa Manager in the day-to-day running of the Leisure and Spa facilities ensuring a consistently high level of service is offered to our guests. You’ll go above and beyond to provide experiences that will delight our guests and support the business in building regular, repeat custom.
• Complete bookings and guest communications to an extremely high standard, ensuring complete guest satisfaction.
• Mentor and support any new Therapists who join the team in all treatment procedures & products.
• Achieve consistently high retail targets.
• Build a regular client base.
• Ensure treatment rooms and spa facilities are maintained to a consistently high standard.
• To ensure high standards of cleanliness and service are achieved in all designated housekeeping areas.
• To understand the impact of effective cost control while undertaking the role.
• To ensure that a good level of product and local knowledge for guests when requested.
• To ensure co-operation and compliance with all legislation relevant to your role in the business.
• To ensure that Learning and Development is undertaken to enable you fulfil your job role.
• To ensure that all complaints are handled appropriately, escalating wherever necessary to the Spa Manager or Duty Manager in their absence.
• Complete out any other reasonable tasks requested by Management Team to aid the smooth running of the Spa department.

Key Requirements

• Customer service 1 year minimum

Benefits

• Competitive salary
• Excellent on-going support, training and development
• 28 days holiday including Bank Holidays per annum
• Stakeholder Pension entitlement
• Discounted hotel room rates for you, your friends and family
• On-going incentives and rewards
• Meals on duty

Ref 10957

Customer Services Advisor

Temp to Permanent Role

Part time hours 9.00am – 3.00pm or full-time hours 8.30 – 5.00pm

Mansfield, Nottinghamshire

£12.00 per hour depending on experience

You will be part of the customer service team, developing and managing customer accounts with an exceptional organisation on behalf of the company, ensuring that clients’ expectations are exceeded.

We are looking for a candidate who shows a genuine can-do attitude and the ability to listen and digest information.

Key Responsibilities

Responsible for customers’ accounts, coordination of quotes, samples and order requirements as well as liaising with manufacturers to meet agreed deadlines.
Supporting and managing the team to create quotes, ordering samples and following up on customer quotations.
Inputting data to ensure customer information is maintained.
Providing a link between production, suppliers and the customer to ensure that the agreed upon deadline is met.
Liaising with team members to provide support in maintaining, growing and developing accounts.
Proactively creating a rapport with customers to become their trusted advisor to develop accounts.
Skills and Experience

Ability to work to be consistently accurate and demonstrate an attention to detail while working to a high standard.
Self-motivated, able to work well on an individual basis as well as part of a team.
Show good problem-solving skills and being able to identify a solution in a fast-moving environment.
Able to take in information whilst building upon stable relationships.
Influencing skills, able to gain commitment from others within the team to deliver and from clients to meet their requirements.
Proactive attitude, finding the best options for the client and seeing the projection through to completion.
If this sounds like a role you may enjoy, please apply below or give us a call to discuss the role further.

This vacancy is being advertised by Fresh Start Recruitment.

Due to the high volumes of applications, we are currently receiving, unfortunately we are only able to contact candidates who are successful in progressing to the next stage.

If you have not been contacted within 7 days of your application, then please presume that you have not been successful on this occasion