Total 1,661 Customer Service job vacancies in Manchester, Greater Manchester, M17 1BS

Working hours: 35 hours per week between 8.00 to 20.00; 1 Saturday in 3Contract type: PermanentAdditional payments: 6.7% flexibility paymentClosing date: 2 December 2024Interview method: In person (face to face) This role is subject to:

• Driving licence - you must always hold a full valid driving licence
• Qualification: qualified to ITIL foundation or willing to work towards it

As an Application Support Analyst, you will be part of a small team providing support for a wide range of software packages and hardware. This role requires flexibility, the ability to prioritize tasks, and travel to various sites to resolve issues. Strong customer service, technical, and analytical skills are essential. You will also oversee software and hardware upgrades.

Key Responsibilities:

• Deliver support for various software packages and hardware.
• Prioritize tasks and travel to sites to resolve issues.
• Provide excellent customer service.
• Communicate effectively, both verbally and in writing, with technical and non-technical stakeholders.
• Oversee software and hardware upgrades.

Working hours:

• 35 hours per week, including shifts on a rota basis:
• Early shift: 8am to 4pm, Monday to Friday
• Late shift: 12:30pm to 8pm, Monday to Thursday
• One Saturday in three, with the preceding Friday off

The ideal candidate will have the following:

• ITIL Foundation qualification or willingness to work towards it.
• Experience in an ICT environment with an understanding of IT department processes.
• Ability to support and learn multiple software versions, including Spydus, Netloan, BACAS, ChildView, and Flare, and manage upgrades via the CAB process.
• Ability to support and learn multiple hardware versions, such as PCs, MFDs, Paymatics, RFID Self-Service Machines, PDQs, Slip Printers, RFID Pads, and Scanners. Installation and issue resolution may be required.
• Strong communication skills for discussing technical issues with MCC staff, other IT teams, third-party suppliers, and the public.
• Attend CAB meetings to explain and answer technical questions about system upgrades or changes.
• Participate in Post Incident Reviews to explain major outages and the resolution process.
• Basic network knowledge, including patching and running network tests.

A full driving license is required for site visits to resolve issues and replace faulty hardware.

In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. This is not a role we consider to be eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship.

We’re the local government authority for Manchester, and have teams across the city helping to make this a great place to live for everyone. We’re proud to do local government differently, in a city with an international reputation for diversity, creativity, culture and passion.

When you join us, you’re joining a team of over 7,000 council staff helping to make our ambition for Manchester a reality. Whatever your role, you’ll be supporting our residents and communities to be the best they can be, and helping to build a Manchester that's fairer for everyone who lives, works, volunteers, studies or plays here.

To make our ambition a reality, every person we recruit needs to play their its part. It takes a certain type of behaviour, attitude and way of working to get Manchester where it wants to be. Our people and partners have agreed five ‘behaviours’ – the grounding for how we must work together and treat one another:

• We take time to listen and understand
• We work together and trust each other
• We show that we value our differences and treat each other fairly
• We ‘own it’ and we’re not afraid to try new things
• We’re proud and passionate about Manchester

A career with us means you can be yourself, thrive, and build the career your talent and ambition deserve.

Creating an inclusive team at Manchester City Council

At Manchester City Council, we strive to create a fair and inclusive workplace that is as diverse as the communities we serve. We want to further increase the diversity of our workforce, in particular the number of Black, Asian and Minority Ethnic staff and disabled staff at all levels of the Council. This advert is open to all applicants, and we would particularly encourage applications from candidates identifying with one or both of those characteristics.

If you want to find out more about the role, our ways of working, flexible arrangements or any workplace adjustments, please let us know by emailing jobs@manchester.gov.uk. If you are invited to interview, we will ask you if you require any adjustments for you to best demonstrate your suitability for the role in the interview process.

Guaranteed Interview Scheme

As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care, or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

Accessibility

As a Disability Confident Employer, we provide support for employees with physical or mental-health conditions, a disability or neurodiversity. Our workplaces are accessible by design, and we make workplace adjustments including providing aids, adaptations and equipment. These, combined with our flexible working policies such as disability-related leave, enable our employees to perform their role, thrive and be their authentic selves in work.

We’ve also included some useful tips on how to submit the best application.

What we will need from you if you’re successful

If you are successfully offered a position with us, the pre-employment checks you will be asked to undertake will depend on the role you've applied for. As a guide, these may include:

• Passport/ID: You will be required to provide documentary proof of your right to work in the UK – please note that visa sponsorship is not guaranteed for this role
• References (Current and Previous employer)
• Evidence of driving licence

When you join us

We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we’ll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role.

Other relevant information

Why work for us
Who we are - Manchester City Council
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‘Pupils are extremely happy to attend Cringle Brook Primary they thrive in the caring and supportive school community’ Cringle Brook Ofsted 2024

‘Staff are committed to helping pupils to develop a strong sense of community and belonging. Pupils feel confident to be themselves because of the supportive atmosphere that permeates the school’ Ladybarn Ofsted 2023

‘The school promotes outstanding relations with parents. Parents are highly complementary about all aspects of the school, and are of the view that their children are happy, safe, and achieving well. ’ Green End Ofsted 2015

Do you want to make a real difference to the families in our trust?

Do you want to play an important role in improving the life chances of our pupils ?

Do you have high aspirations for children and families in an urban context?

Do you have a strength in empathy, patience and self motivation ?

This could be the role for you. Kingsway Community Trust are looking to appoint a Trust Family Support worker, to work across the three primary schools in the Trust; Cringle Brook Primary, Green End Primary and Ladybarn Primary.

Main responsibilities

• Build positive relationships with pupils, parents and colleagues in the Trust.
• Support parents in addressing identified issues which are presenting as a barrier to developing further their parenting capacity.
• Support parents of children with signs of social, emotional, health or behavioural issues and work with them, school staff and other support agencies
• Utilize a trauma informed approach to working with parents and their children
• Support families to develop household routines to improve school attendance
• Work with parents with financial management and nutrition planning as required.
• Develop strategies to improve the engagement of parents and carers in school life
• Develop parents and carers understanding of their capacity to support their children’s learning
• Attend multi agency meetings as may be required regarding identified families.

Employee benefits include: -

• Generous Pension Scheme
• Employee Assistance Programme
• Cycle to Work scheme
• Professional Development and Training
• Company sick pay dependent upon service

First stage assessment: 6 December

Second stage assessment/interview: 10 December

The role is working across the three schools in the trust. Strong literacy and numeracy skills are essential and successful completion of tests in these areas is part of the interview process.

Candidates should complete the application form in full and return to jobs@kingswaycommunitytrust.co.uk

Kingsway Community Trust a Multi Academy Trust, which is made up of Green End Primary School, Ladybarn Primary and Cringle Brook Primary School. This provides the staff and children of both schools with enhanced development and networking opportunities.

The Trust is led and managed by one Executive Headteacher, and a Trust Board. In each school there is a full time Head of School who lead and manage alongside the Executive Headteacher.

Kingsway Community Trust can offer you:-

• A thriving learning community with a positive ethos and innovative approaches
• A supportive and empowering environment, supported by a National Leader of Education
• The support of a well-established, highly successful and forward thinking Trust
• A culturally rich and diverse urban community

This position is subject to 2 professional references and DBS clearance

Application Form - Family Support Worker
Job description & Person Specification
Privacy Policy for candidates
Safer Recruitment Policy - KWCT
Safeguarding Policy

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Service Manager
Location: Didsbury, Manchester
Salary: £47,034 per annum + Benefits
Hours: Days - 37.5 hours

Time Recruitment is assisting a national charitable organisation in their search for a Service Manager for their outstanding community setting based in Didsbury, Manchester.

We are looking for strong nurse leader to join this company that has been established for over 60 years offering support with substance misuse, learning disability and mental health & wellbeing support.

With over 300 locations in total; this service is unique it's a small 12 bedded centre of excellence offering rehabilitation packages to informal and detained patients under the MHA; all mixed gender who are psychotic in nature with acute mental health needs.

As a Service Manager here you will be working for a not-for-profit organisation you will hold the following responsibilities whilst working alongside a vast and robust MDT team of OT's, support staff and art therapists:

- Lead the service as the Registered Manager and take on CQC registration
- Leading a variety of disciplines such as a clinical lead, several senior RMN's, RMN nurses and non clinical support workers and occupational therapists.
- Working towards evidence based frameworks
- Adherence to NICE guidelines
- Clinical Governance
- Managing those with dual diagnosis
- Encouraging service user involvement
- Rota management and skill mixing
- Recruitment and retention
- Budget management

Benefits for the Service Manager role include:

- NMC pin paid for
- Comprehensive learning and development opportunities
- 33 days holiday increasing to 35 days
- Option to buy and sell holidays and spread the cost
- Exclusive discounts - high street shopping, pubs, restaurants, mobile, gym and more
- Blue light card
- Free therapy service
- Flexible working solutions
- Life assurance x3 times your salary
- Employer contribution pension scheme
- Online wellbeing and financial education hub
- 24/7 employee assistance programme
- Recognition awards and long service bonuses
- Cycle to work scheme and interest free season ticket loans

The company holds a silver accreditation in investors in people so your professional development as a Service Manager will be fully endorsed and promoted; to work with this nationally recognised not for profit organisation that invests every penny back into their services and people.

So if your a RMN/RNLD qualified nurse with leadership experience who is well established in management or looking to progress with existing leadership experience under your belt apply today!

Please note: We cannot offer tier 2 sponsorship for this position

Time Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.

Service Advisor - Sale

Salary - Up to £28,000 Basic + Bonus OTE 35k

Days - Monday - Friday, 8:30am - 5:30pm, Saturdays on a rota

Ref - OC19213

We have a new job vacancy available for a Service Advisor in Sale. This role suits a Service Advisor, who is looking for a long-term career filled with progression opportunities and fantastic earning potential. My client is one of the leading main dealerships in the area with a family like community. If you're a Service Advisor currently on the lookout, then apply now!

Service Advisor Benefits:

• Excellent Bonus opportunities
• Career progression and development opportunities
• Employee Discounts
• Company Pension

Service Advisor Role:

• Meet and greet customers bringing their vehicles to the car dealership for scheduled & non-scheduled servicing and repairs.
• Booking customer vehicles into the workshop and keeping them up to date on the progress.
• Support the after-sales function and various staff members in different departments
• Upselling any additional products to new and existing customers.

Service Advisor Requirements:

• Full UK driving license

Octane Recruitment

Consultant - Al-amin Abiru

INDAS

Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries.

We are recruiting across the UK for Service, Aftersales and Parts - Service Advisor, Warranty Advisor, Warranty Administrator, Aftersales Advisor, Service Team Manager, Senior Service Advisor, Service Manager, Aftersales Manager, Parts Advisor, Parts Administrator, Parts Supervisor, Parts Managers

Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.

Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.

Service Care Solutions is currently working alongside a popular law firm based in Greater Manchester. The firm needs a Senior Private Client Solicitor to join its expanding team. This is a perfect opportunity to grow your experience in the legal field and progress in your career.

This role pays a competitive salary of £45,000 - £55,000 annually depending on experience.

Responsibilities as a Senior Private Client Solicitor:

• Conduct of private client and related matters on behalf of clients.
• Drafting of Wills, Trusts, Lasting Powers of Attorney and dealing with Trust and Estate Administration
• Handling high caseloads from start to completion.
• Knowledge in court of protection and compensation claim.

About you:

• Qualified solicitor with at least 5 years PQE as a Senior Private Client Solicitor.
• Good communication skills written and verbal.
• The ability to prioritise work and to work to strict timescales where required.

Benefits:

• Holiday Pay
• Pension Scheme
• Private Care

If this Senior Private Client Solicitor role sounds like an opportunity that is right for you or someone you know, then don't hesitate to get in touch with Aanisah Khan via email, Aanisah.Khan@servicecare.org.uk, or via phone at 01772208969 .

We also welcome referrals for this position, where a successful recommendation would be worth £250.

Job Title: HR Assistant
Salary: £11-12 PAYE(Inclusive of Holiday Pay) | £14-£15 P/H LTD Umbrella
Hours: 37 Hours Per Week
Type: Temporary Ongoing
Location: Bury, BL9
Start Date: ASAP

Are you ready to join a dynamic HR/Payroll team in a fast-paced environment? We are looking for an experienced HR/Payroll Assistant to support during a period of increased workload and staff absence. This role will play a critical part in ensuring the smooth operation of HR and payroll services, particularly during a time of restructuring and staff transfers under TUPE.

Key Duties and Responsibilities:

• Process transactions across HR and payroll systems, including creating positions and completing staff transfers.
• Produce and issue variation-to-contract documents.
• Verify and ensure employee pay accuracy.
• Support ongoing restructures and TUPE transfer processes.
• Manage mini-projects and additional processing tasks as required.
• Follow established processes while using initiative to manage workload effectively.
• Adapt to changes quickly and maintain flexibility in a dynamic work environment.

Qualifications and Experience:

• Previous experience in a similar HR/Payroll environment is essential.
• Strong attention to detail and ability to process transactions accurately.
• Proficiency with HR/Payroll systems.
• Ability to manage workloads independently while adhering to tight deadlines.
• Flexibility and a proactive approach to change management.

If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk

Our Client in Rochdale are looking to add an experienced Joiner to their team. You will be based in the Rochdale area working as part of our client's property maintenance teams.

The Working Hours will be:
Monday - Friday
08:00-16:00

The Pay Rate will be:
£16 LTD Per Hour
Company Van included

Responsibilities include:

• You will be responsible for general Joinery maintenance and improvements to domestic and void properties.
• Working with bathroom, kitchen and other required areas to deliver high quality work exceeding minimum industry standard quality.
• Pre inspect and diagnose selected repair requirements.
• Ensure that repairs and maintenance improvement works are undertaken in a considerate manner within agreed timescales, meeting customer satisfaction and needs.

Candidate Requirements:

• Attainment of an NVQ Level 2 or equivalent in Joinery/Carpentry
• 2 year's Experience
• Full UK Driving License

What skills and experience we're looking for

Experience:

Essential

• Working with young people in a pastoral role for at least 1-2 years
• Being successful in a supportive role
• Dealing with challenging situations and resolving them successfully
• Making a valuable contribution to a project or initiative

Desirable

• Working in a secondary school
• Involvement in safeguarding
• Providing interventions to support pupil progress
• Working with parents and external professionals
• Presenting to a range of audiences including young people
• Leading a successful initiative

Skills

Essential

• Excellent organisation and planning skills
• Work with an enthusiastic and positive attitude
• Show flexibility and skills to cope with a wide range of tasks
• Work calmly under pressure

Desirable

• Make a valuable contribution to the vision and direction of the school
• Be able to put effective strategies in place which positively impact on the success of the year group.

What the school offers its staff

• Local Government Pension Scheme – Greater Manchester Pension Fund
• 24/7 access to an Employee Assistance Programme (free of charge)
• Cycle to work scheme
• Annual flu jabs (free of charge)

Access to family friendly policies

Commitment to safeguarding

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment. Our recruitment process follows the keeping children safe in education guidance. Offers of employment may be subject to the following checks (where relevant): childcare disqualification Disclosure and Barring Service (DBS) medical online and social media prohibition from teaching right to work satisfactory references suitability to work with children You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

What skills and experience we're looking for

We have an exciting opportunity for a friendly and enthusiastic Head of Pastoral Care‌‌‌‌‌‌‌‌‌‌ to join the team at Didsbury High School. Within this role you will manage students in all year groups including pastoral support, achievement and attendance. Furthermore, this role will involve coordinating triage meetings and communicating between pastoral, SEND and support networks in schools.

If you would like to join our Laurus family in a rewarding role that changes the lives of our pupils by empowering them to become the best that they can be then we would love to hear from you.

This position is contracted on a 37 hours per week + 10 days Term Time Only basis. This means you will mainly work when the school is open to pupils and will not need to work during the school holidays unless the contract requires you to do so. In total you will be in work for a minimum of37 out of 52 weeks.

Job Purpose

• Undertake personnel management duties including instructing and training of the Pastoral Team.
• Working closely with identified groups of students in all Year groups with regard to progress, engagement and achievement.

Key Skills & Experience

• Sound educational background including GCSE’s in Maths and English (A*-C) or equivalent.
• Evidence of work with children/young people and involvement with parents.
• Relevant experience of working with supporting agencies such as HYMs, EWS, Children’s services.

To learn more about what the Trust offer, including our wide range of employee benefits and access to further professional learning, visit our Careers page. At the Laurus Trust, we value the significance of a healthy work/life balance for our employees. Achieving a better balance can boost motivation and morale, lower stress levels, enhance performance and productivity, and make job opportunities more inclusive. Whenever feasible, we are committed to offering flexible arrangements from the very start, which could include options like part-time roles, term-time working, Job-sharing and compressed hours.

We reserve the right to interview prior to the closing date.

What the school offers its staff

Didsbury High School is a new secondary free school for 11-18 students in South Manchester. The school is run by the Laurus Trust and replicates the outstanding education already provided by the Trust’s founder school, Cheadle Hulme High School (CHHS), based in Stockport. CHHS is a hugely oversubscribed school and was recently named as one of the UK’s top-performing schools in The Sunday Times, ranking as the 15th non-denominational comprehensive school in Manchester and the North West in the annual Parent Power Survey for 2022 and this year, was awarded ‘Northwest Comprehensive School of the Year 2024’.

Didsbury High School is the most oversubscribed first preference school in Manchester, we are a non-selective, non-denominational school, which opened in September 2019. We currently have students in Years 7 to 11 along with our brand-new sixth form that opened in September 2023 with students now in Year 12 and 13! We currently have almost 1200 students on roll.

The 2023-24 academic year saw Didsbury High Schools first set of GCSE results. 60% of students achieved at least a grade 5 or above in both English and Maths, with the National average being 45%. On top of this, almost 40% of the schools grades were grade 7 or higher. This is particularly impressive considering the range of academically rich subjects that the students were entered for with almost 90% of students being entered for the English Baccalaureate. We could not be prouder of our class of 2024!

Our students have access to state-of-the-art facilities in a brand-new building behind Didsbury Point. Didsbury is a suburban area of Manchester, 4.5 miles south of Manchester City Centre. The location enjoys the advantages of proximity to the open countryside of Cheshire and the Peak District, strong transport links and the cultural and sporting activities of a major city.

Commitment to safeguarding

The Laurus Trust is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We welcome and encourage applications from all individuals regardless of individual background or circumstance. As a Disability Confident Committed Employer, we strongly encourage applications from all persons with a known disability, and we will ensure that a fair and proportionate number of disabled applicants, that meet the minimum criteria for a role, will be offered an interview and given the opportunity to demonstrate their skills.

Winter Maintenance (on call) Class 2 Driver

Location: Trafford, Manchester
Salary: £420 weekly rate guaranteed (even if you are not called out!)
Contract type: 6 Month fixed term contract
Working hours: Ad hoc - can vary

For this role you will need to be available 24/7 as we never know when the weather will change, if you do get called out the shifts are 4 hours long so the most you would work in a week would be 28 hrs.

About the role

The Winter Maintenance Class 2 Driver is essential for keeping roadways safe and accessible during winter. This role involves operating snowploughs and other equipment to clear roads, highways, and public areas of snow and ice, ensuring safe transportation for the public. You'll work primarily outdoors in various weather conditions, with call out hours based on weather demands.

Candidate requirements

• Valid HGV Class 2 Driver's License with a clean driving record.
• Valid CPC (Certificate of Professional Competence).
• Certification in Snow and Ice Control Operations is advantageous.
• Winter Maintenance Certification desirable but training will be given
• Experience in Operating Heavy Machinery or Snow Removal Equipment.
• Familiarity with Local Geography and Road Systems

Role Information

Operating Class 2 vehicles, including snowploughs, salt spreaders, and other snow removal equipment.
Clear roads, highways, and public areas of snow and ice in a timely and efficient manner.
Apply de-icing materials such as salt and sand to road surfaces to prevent ice formation.

Respond to emergency calls for snow and ice removal during adverse weather conditions, including nights, weekends, and holidays.
Coordinate with other team members and departments to ensure efficient and effective snow removal operations.

You will work for a company that genuinely cares and has a strong Sustainability Strategy with a focus on responsibility at the heart of their three pillars of People, Planet and Performance. Our client is Europe's leading provider of soft landscaping services and landscape creation projects. As the top soft landscaping provider in the UK, they offer a comprehensive range of services, including professional open space management, soft landscaping design and build, tree surgery, civil engineering, outdoor facilities management, biodiversity management, and waterways management.

Apply now and a member of our Team will be in contact!

Temporary Accommodation Support Worker
Greater Manchester Ongoing Temporary Position £17.43 - £19.16 per hour Monday to Friday, 9 AM to 5 PM
About the Role:We are seeking a dedicated and compassionate Temporary Accommodation Support Worker to join our team in Greater Manchester. In this role, you will provide essential support to individuals and families in temporary accommodation, ensuring they receive the assistance they need to transition to permanent housing.
Key Responsibilities:

• Provide day-to-day support and guidance to residents in temporary accommodation.
• Assist with the coordination of services and resources to meet residents' needs.
• Conduct regular check-ins and assessments to monitor residents' progress.
• Liaise with external agencies and service providers to facilitate access to additional support.
• Maintain accurate records and documentation of all interactions and services provided.
• Support residents in developing skills for independent living and accessing permanent housing.

Requirements:

• Previous experience in a support worker role, preferably within housing or social services.
• Strong communication and interpersonal skills.
• The ability to work independently and as part of a team.
• Empathy, patience, and a genuine desire to help others.
• Knowledge of local services and resources in Greater Manchester is an advantage.

Benefits:

• Competitive hourly rate.
• Opportunity to make a meaningful impact on the community.
• Supportive and collaborative work environment.

If you are passionate about helping others and have the skills and experience required, we would love to hear from you. Apply today to join our team and make a difference in the lives of those in need.

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Location: Greater Manchester
Job Type: Temporary
Salary: £16+ per hour
Hours: Monday to Friday, 9 AM to 5 PM
About the Role:We are looking for a dedicated and compassionate Temporary Housing Support Worker to join our team, specialising in supported housing for young people aged 16-18. This role involves key working with up to 8 young people, providing essential support and guidance to help them achieve independence and stability.
Key Responsibilities:

• Provide one-on-one key work support to up to 8 young people.
• Assist young people in developing life skills and accessing education, employment, and training opportunities.
• Conduct regular assessments and create personalised support plans.
• Liaise with external agencies and service providers to coordinate additional support.
• Maintain accurate records and documentation of all interactions and services provided.
• Ensure a safe and supportive environment for all residents.

Requirements:

• Previous experience in a support worker role, preferably with young people.
• Strong communication and interpersonal skills.
• The ability to work independently and as part of a team.
• Empathy, patience, and a genuine desire to help young people.
• A valid driving licence and access to a vehicle.
• Knowledge of local services and resources in Greater Manchester is an advantage.

Benefits:

• Competitive hourly rate.
• Opportunity to make a meaningful impact on the lives of young people.
• Supportive and collaborative work environment.

If you are passionate about supporting young people and have the skills and experience required, we would love to hear from you. Apply today to join our team and make a difference in the lives of those in need.

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Location: Greater Manchester
Job Type: Temporary
Salary: £16+ per hour
Hours: Monday to Friday, 9 AM to 5 PM
About the Role:We are looking for a dedicated and compassionate Temporary Housing Support Worker to join our team, specialising in supported housing for young people aged 16-18. This role involves key working with up to 8 young people, providing essential support and guidance to help them achieve independence and stability.
Key Responsibilities:

• Provide one-on-one key work support to up to 8 young people.
• Assist young people in developing life skills and accessing education, employment, and training opportunities.
• Conduct regular assessments and create personalised support plans.
• Liaise with external agencies and service providers to coordinate additional support.
• Maintain accurate records and documentation of all interactions and services provided.
• Ensure a safe and supportive environment for all residents.

Requirements:

• Previous experience in a support worker role, preferably with young people.
• Strong communication and interpersonal skills.
• The ability to work independently and as part of a team.
• Empathy, patience, and a genuine desire to help young people.
• A valid driving licence and access to a vehicle.
• Knowledge of local services and resources in Greater Manchester is an advantage.

Benefits:

• Competitive hourly rate.
• Opportunity to make a meaningful impact on the lives of young people.
• Supportive and collaborative work environment.

If you are passionate about supporting young people and have the skills and experience required, we would love to hear from you. Apply today to join our team and make a difference in the lives of those in need.

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Senior IT Service Manager

DWP. Digital with Purpose.

In recent years in DWP we have brought our IT in-house, introduce elements such as automation and self-service to our digital services, and accelerate the adoption of public cloud.

We want to build on this success with your help.

In this role, as an Senior IT Service Manager you will drive analysis and resolution of complex issues, enlisting support and escalating where appropriate to relevant IT service functions as part of one of the biggest IT estates in the UK.

You own stakeholder relationships and make sure that Products and Services are delivering the best value for money in meeting business and user requirements and are able to offer guidance and respond effectively to queries about (for example) Product/Service design and policy.

DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support some of the most vulnerable people in our society.

The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us.

Delivery. Work. Projects.

As a Senior IT Service Manager, you will be responsible for delivering high-quality and value-driven support for digital products and services that are used by millions of people and around 100,000 DWP colleagues.

Your role is all about making that service levels meet agreed targets, managing end to end service performance, and overseeing contracts with third party suppliers.

You'll monitor third-party supplier compliance with SLAs through regular reporting and analysis, ensuring services meet user requirements and deliver value for money.

We're hiring you because you are good at what you do, and you can make us better. You will share your data domain knowledge and experience to drive IT strategy, including defining the tools and techniques most appropriate for the environment.

You will also:

• Set objectives, oversee junior team members, and delegate service management tasks, acting as a point of escalation.

• Implement ongoing service improvements aligned with quality, risk, and security standards.

• Ensure that new or updated products are smoothly integrated into live service with adequate support and meet customer expectations.

Additional Duties:

On-Call Support: Provide out of hours major incident support on a 24/7 rota basis (on-call payments apply)

The skills and experience you need:

• Proven IT service management experience, preferably within a framework such as ITIL.
• Strong stakeholder management, with a history of successful collaboration and negotiation.
• Independent capability in managing digital products/services and reporting.
• High accuracy and attention to detail in service delivery and customer support.
• Experience in budgeting and financial forecasting.
• Knowledge of Notification and Document Repository services is beneficial

Preferred Qualification:

ITIL 4 certification is encouraged for applicants. If you don't have it, don't worry, you can work towards it here as part of our commitment to learning and development.

Details. Wages. Perks.

Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield. whichever is most convenient for you.

Hybrid Work: We also have all the tools and tech we need to enable our people to work and collaborate flexibly. We work a hybrid model, with some time at home and some time in a hub with the team.

Pay: We offer competitive pay from £42,614 to £45,081

Pension: You'll be eligible for a brilliant civil service pension with employer contributions of 28.97%, worth up to £13,000 a year.

Holidays: You'll get a generous leave package starting at 26 days rising to 31, plus all the usual bank holidays, and the option to take extra days off on flexi leave.

Our broad benefits package is built around your work-life balance and includes:

• Flexible working, flexi hours and flexi days
• Hybrid working: some time in a hub with the team, some time at home
• Family-friendly policies
• Time off volunteering and charitable giving
• Bring your authentic self to work with 'I Can Be Me in DWP'
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
• Working in an award-winning environment and culture
• Professional development, coaching, mentoring and career progression opportunities.

Process.

Stage 1: Application

Stage 2: Interview

We know how valuable your time is. We have a clear and succinct hiring process with only TWO STAGES.

Click apply now to see the full job description and get started with the next step in your career at DWP Digital.

Proud member of the Disability Confident employer scheme

What skills and experience we're looking for

As a member of the support staff team you are required to provide a high-quality reception service and to undertake routine clerical duties.

You should

• have GCSE English and Maths (Grade C or above) or equivalent
• are numerate
• have good written and speaking skills
• are IT literate
• working with people
• working in a team
• working on your own initiative
• prioritising workload
• organising work tasks
• using Microsoft Office applications – Word, Outlook and internet access
• be personable and welcoming
• be efficient and business like
• relate to visitors, colleagues, parents and students (in person, by telephone and by email)
• pay meticulous attention to detail
• set high standards for yourself and the school environment
• assist and support colleagues as workload dictates
• relate to and promote the ethos of the school
• undertake training as required
• be punctual
• have excellent attendance *

What the school offers its staff

We are seeking a receptionist to provide a welcoming meet and greet service as well as undertake administration tasks working with the Office Manager. You will join a high performing administration team and contribute by maintaining records and inputting student data as well as other admin tasks.

The post holder is expected to lead by example, develop teamwork and actively promote the school’s corporate policies in pursuit of the school’s goal of corporate excellence.

As an employer we can offer you:

• a successful and forward-looking school with stunning and unrivalled facilities;
• a supportive staff and Senior Leadership Team to help you develop your full potential;
• a school renowned for outstanding professional development opportunities across both its support and teaching staff;
• a school community committed to corporate excellence.

Commitment to safeguarding

The Radclyffe School is committed to safeguarding and promoting the wellbeing of children and young people and expects all staff and volunteers to share this commitment. Please see our Safeguarding and Child Protection Policy for further information: https://theradclyffeschool.co.uk/safeguarding-child-protection-policy/