Total 1,758 Customer Service job vacancies in Manchester, Greater Manchester, M1 1AB

The working hours are full time 37.5 hr per week, shift's will be between the hours of 8am and 6pm Monday to Friday, with some weekend working on a rota basis, onsite in Manchester, M3 5NA, training and induction will be given. Shift Pattern – 8am - 4.30pm, 9am - 5.30pm, 9.30am – 6pm, you must be available to work any of these shift patterns on a rota basis Hours – 37.5 Hrs, we would consider part time hours of 22.5 per week over 3 - 5 days with a pro rata salary Salary – Full time 37.5hrs salary is £22308 Location - Manchester, M3 5NA, after successful probation, based on targets being achieved and maintained, some hybrid working will be considered 2 days per week Induction Intake - 2nd December 2024 Do you want to make a difference in people’s lives? We are seeking an enthusiastic Patient Call Handler to join our established team and be a part of a company that really makes a difference in the way that healthcare is provided. This is an extremely important position within our business as you will be the first point of contact for our patients, dealing with the inbound and outbound patient calls, providing a high-quality, professional and efficient customer service to our patients at all times, you must work with autonomy and a high degree of confidentiality, sensitivity, discretion, empathy and tact. You will be responsible for accurately registering patients, assisting with enquiries regarding appointments from patients and referring GP’s, agreeing appointment dates and times with patients over the telephone and sending out appointment letters in a prompt and efficient manner, so attention to detail is vital. You will also be responsible for reminding patients of the times and dates of their appointments via telephone, tracking cancellations of appointments and to offering vacant slots to other patients on the waiting list so that we can deliver the best care and full range of NHS Services. Role Requirements Dealing with high levels of inbound and outbound calls in a professional, friendly and courteous manner To provide an excellent quality of patient care at all times To accurately type clinic letters using a transcription/clinical system and send to Gps and relevant departments. Dealing with high levels of patient referrals Able to work to targets Experience of administrative work Clear thinking and have an analytical approach Able to work as part of a team, to promote a good team spirit Able to be sensitive and assertive as appropriate Experience in a customer service position Be motivated and able to work independently Who we are At Omnes Healthcare, we aspire to be the UK's leading champion of patients, commissioners and employees by delivering services that are clinically excellent, that reach all walks of life, and that make the best use of public money. We are evolving to become leaders in innovation in digital healthcare, as well as to become an employer of choice in the sector. You will be joining the organization in a very exciting time, we are at the forefront of innovation and we are looking for people that would help us develop our strategic plan to become leaders and pioneers in the sector. We can guarantee that you will be making a difference on people's lives with your day to day work and that we will support you as much as possible with your work life balance and giving you the right tools to be the best at your role. Our flexible approach is all about getting the best from everyone in the team. Our Manchester office is open & welcoming. It has state of the art air filtering, bean to cup coffee, fresh fruit & nuts for healthy snacks, easy access & is smack in the centre of town. This is a great opportunity for some one that really wants to have an impact on people's lives, to join a supportive and patient committed team. Benefits 25 days holiday plus bank holidays Excellent work / Life balance Clinical progression Training cost support Full indemnity cover paid by the practice. NHS Discount & Support Schemes Employee Assistance Program Sick Pay Enhanced maternity and paternity leave Salary sacrifice electric car scheme Life insurance 3 x salary Healthcare cash plan Cycle to work scheme. Charitable giving scheme An extra day off to celebrate your birthday. Occupational Health Support Omnes Healthcare are an are an inclusive employer, if you require any adjustments during the recruitment process, we will be more than happy to help, please contact us. #ind1

Join us as a Customer Service & Operations Analyst, Quality Assurance Team

• This is an opportunity to make a positive impact to our customers and colleagues, as you deliver good customer outcomes through quality assurance activities
• You will be actively involved in the holistic assessment of Past Business Reviews for an Investment Remediation ProjectcoveringEnd to End reviews with some potential stage gate assessments.
• You’ll be actively participating in initiatives to improve customer service, processes and procedures
• You’ll hone your existing analytical skills and be well positioned to advance your career in this fast-paced role
• This role will be offered on a 12 month basis

What you'll do

In this key role, you’ll be providing crucial support to customers and colleagues in our Quality Assurance Team. You’ll be assessing and investigating point of sale review documents to assess the suitability of the advice given, providing support to the Quality Checking teams and Operations, ensuring processes, policies and procedures are delivered in line with good customer outcomes.

You’ll also be:

• Identifying barriers to performance and coordinating improvements to enhance our efficiency
• Working closely with operational centres, providing coaching and support to increase efficiency and knowledge
• Reviewing file review assessments, telephony and redress methodologies to confirm correct outcomes have been reached.
• Highlighting any gaps in policy or existing processes which may be causing poor customer outcomes and how this can be rectified

The skills you'll need

To be successful in this role, you’ll need to have excellent planning and organisational skills, along with good attention to detail, including experience of analysing and using performance data. You’ll perform well under pressure and be confident in your ability to manage multiple tasks while maintaining high levels of accuracy throughout. You will need to be able to undertake a full quality check on cases reviewed by the Operations team, identify the correct outcome has been achieved and provide appropriate feedback.

You’ll also need:

• You’ll need a minimum qualification of QCF4 diploma level in Financial Planning
• Experience of Past Business File Reviews and understanding of the investment advice process, including simple investments, Individual Savings Account and Open Ended Investment Company’s, to more complex solutions such as Pensions and Estate Planning
• Experience in either a quality checking role or quality assurance role
• The ability to convey information in a simple and understandable way
• An understanding of contact centre operations and performance metrics
• Microsoft Office skills, including Excel

Do you have great customer service skills? Are you keen to work for a company that knows how to have fun and offers genuine long term development opportunities? If so, please get in touch!

We are recruiting for a Customer Service Advisor / Helpdesk Advisor for a fast-growing Telecommunications company based close to the Altrincham area.The role will involve working as part of a close-knit team, in educating and troubleshooting any technical queries received from customers. The role is not a high-volume script-based role and would suit someone who is keen to deal with in-depth investigative issues needing a high level of ownership and attention to detail.

The salary is GBP24,000pa with a realistic OTE of GBP26,400pa, achieved by working towards customer service KPIs. Commission can also be earned when processing sales orders.
The Working hours are 4 x 10hr shifts across 7 days Monday to Friday between the hours of 8am - 8pm, Sat and Sun 8am - 6pm and overtime can be available, paying double time.
Hybrid working is available 1 day per week and over the weekend!

What will you be doing as Customer Service Advisor / Helpdesk Advisor?

• Handling any incoming customer queries via telephone, email & live chat
• Troubleshooting reported problems managing the issue, and provide regular feedback to the customer with updates on the issue
• Collaborate with internal teams to identify issue, and put a strategy in place to reach desired solution for customer
• Develop an in-depth knowledge of the companys products and services
• Manage a busy workload and assess priorities
• Accurately record all information and dialogue with the customer on internal system
• Any other ad-hoc duties as required

We would LOVE to hear from you if you have the following skills and experience:

• Previous experience working as a Customer Service Advisor / Helpdesk Advisor would be ideal
• The role is dealing with in-depth investigative issues needing a high level of ownership and attention to detail
• Proactive and solutions focused approach to work
• Excellent communication skills, with ability to deliver the message with confidence and empathy
• Must be able to listen well and really pinpoint the issue needing to be resolved
• Enjoy working as part of a team, and have the drive to work from own initiative

What will you get in return for your work as a Customer Service Advisor / Helpdesk Advisor?

• The salary is GBP24,000pa with a realistic OTE of GBP26,400pa
• Overtime available each month paid at double time
• Working hours are 4 x 10hr shifts across 7 days Monday to Friday between 8am - 8pm, Sat and Sun 8am - 6pm.
• Hybrid working is available 1 day per week and the weekend shifts are all remote working
• Holidays: 25 days holiday + bank holidays
• Opportunities for progression and personal development
• Chance to join a fun, dynamic working environment

Apply now by sending your CV. We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database.

Your mission will be to tackle customer inquiries with precision, provide in-depth product information, assist with troubleshooting, and deliver exceptional support. Your enthusiasm for cars and background in customer service will be your greatest assets.

What You'll Be Doing
Leveraging your automotive industry experience or knowledge.
Communicating clearly and professionally in writing and over the phone.
Drawing on your previous customer service experience.
Applying logical thinking to troubleshoot issues effectively.
Bringing a positive, team-oriented attitude.
Holding a valid, clean UK driving license.

Key skills
Proven customer support experience, especially in tech or automotive fields.
Insight into vehicle data acquisition techniques.
Experience with product testing methodologies and tools.
Basic understanding of electronics.
French language proficiency is essential.

A client within the private sector based in Greater Manchester is currently recruiting for a Chartered Building Surveyor to join their team as soon as possible. The client is offering a full time, permanent position with the ideal candidate having experience of working within the public and private sector.

The Role

Key purpose of the role is to generate a high standard of service delivery, achieving successful outcomes for our clients, capturing and sharing knowledge across projects, enhancing our culture of innovation and reinforcing our reputation as a service provider of choice.

Key responsibilities will include but not be limited to:

• Delivering projects, commissions and professional assignments from inception to completion
• Maintaining effective communication to ensure all information is available for the successful completion of projects
• Liaising with other managers to ensure efficient financial control
• Delivering all work output in an accurate and timely manner
• Representing the company in a professional and diligent manner; meeting, negotiating and corresponding with clients to form strong, and meaningful working relationships

The Candidate

To be considered for this role you will require a degree in BSc (Hons) in Building Surveying or equivalent construction related qualification and be qualified as a MRICS.

The below skills would be essential for the role:

• Strong IT skills such as AutoCAD, NBS, MS Project and other bespoke software
• Well-developed skills in the areas of surveys, dilapidations, repairs, maintenance and contract administration
• Good technical writing and communication skills
• Well-organised, diligent, proactive, assertive, well-disciplined and commercially astute

The Benefits

• Payment of relevant Professional Subscription memberships
• Private Healthcare
• Up to 27-day holiday plus bank holidays with the option of holiday buying or selling.
• Enhanced pension contributions
• Enhanced family friendly benefits
• Plus, much more!

The client is looking to move quickly with this role and as such are offering up to £55.000 per annum plus car allowance.

How to Apply

If this position sounds of interest, email a copy of your up-to-date CV to amy.dhawan@servicecare.org.uk or call Amy at Service Care Construction on 01772 208967 to discuss the vacancy in more detail.

Also, if this role is not of interest to you, but you are looking for new opportunities, please still get in touch as we cover all construction-related vacancies across the region.

Referral Bonus

If this role is not suitable for yourself, but you know someone who may be interested, please pass on their details, or forward these details to them. If they are successful in applying, you will receive a £250 referral bonus upon completion of an initial probationary period.

Are you an experienced Maintenance person with a big heart? Do you want the chance to make use of your skills but also make a difference to the lives of others?

Your role will include:


Working closely with the Home Manager or nominated colleague to make sure that our residents live in a place that is safe and well maintained at all times
Ensuring that regular safety checks and servicing is carried out on all equipment and accurate records are kept.
Having excellent communication with the Home Manager and also the Residents
Basic plumbing and electrical maintenance
Clearing and Cleaning general areas
Assembling furniture
Painting and decorating?


You must have excellent communication skills with Manager's, Colleagues, Residents and Visitors to the Home.

We will offer you:


Competitive pay rates
Free DBS
Flexible pay through Wagestream
Full professional training and ongoing career progression
Paid Family Leave
Free uniform
A comprehensive benefits package including: a pension scheme, refer a friend and much more!


Please get in touch with our recruitment team today and join our Advinia family!

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age

We are seeking to appoint a full time Communication Support Worker to provide support for deaf and hard of hearing students. You will ensure that deaf and hard of hearing students are supported in class and are able to gain maximum access to the curriculum. You will promote awareness of the support services within the college and encourage awareness of the needs of deaf and hard of hearing learners with both staff and students.
You should be qualified to a minimum of British Sign Language Level 3, possess good signing skills and have experience of working with deaf and/or hard of hearing people, ideally in an educational environment. Good team working skills and a flexible approach to meeting the needs of all students are also required.

Sugarman Health and Wellbeing is currently seeking a Care Assistant to provide care and support to a Service User with C2 spinal cord injury with a Tracheostomy and fully dependent on ventilation to breathe. The service user has full capacity and care will be provided in the Service user's own home.

We are recruiting for individuals with Excellent interpersonal skills, resiliency, and an eagerness to make a real difference in someone's life are all key to being successful in this role.

This is a fantastic opportunity for care professionals with an interest in specific complex conditions who want to develop their skills and knowledge whilst gaining experience.

In return you would become an essential part of his life and make an impact promoting their independence and daily life activities in the safest manner possible and become part of our existing care team in fulfilling this exciting role.

We are looking to employ carers who are passionate about giving the best care they can and promoting independence.

• Experience in care: Essential
• Driver: Essential - Able to drive a mobility van
• Job Title: Health Care Assistant
• Hourly Rate: £12.00 up to £18.50 (following probation and compliance period increase rate once clinical sign-off up [ tp £18.50ph)
• Starting pay Days shifts Monday to Friday £12ph weekdays & £15.50 weekends
• Starting pay Night shifts Monday to Friday £14ph weekdays & £16.50 weekends
• Package Location: Ripponden
• Shifts Available: 07:00 - 19:00 Days or 19:00 - 07:00 nights

Investing in our people is of the utmost importance to us. Harnessing potential, we want to improve your job satisfaction and endeavour to support your career aspirations with our training and development programme.

Main Responsibilities of a Health Care Assistant

• Support a client with a spinal injury, tracheostomy and ventilator
• Flexible in working both days and nights over a 4 weekly Rota period
• Moving and Handling
• Personal Care
• Prepping and cooking meals
• Supporting and maintaining all clinical needs
• Must be a driver
• Nonsmoking/vaping
• Enabling an active lifestyle
• Bowel management/care
• Physical jobs included, such as gardening, digging and long walk

Sugarman Health and Wellbeing Benefits:

• Full training support from our nursing team to up skill you in managing clinical needs
• Weekly pay and automatically enrolled into pension scheme
• Monthly Rota
• Opportunity to go on holiday abroad and go away in the UK
• Career progression with full support from management
• QCF training course offered with this role

Experience/Skills Required for this Health Care Assistant role:

• Minimum 1 years' experience in care
• Willingness to undertake training
• Effective communication skills (Fluent in English Language)
• Ability to handle clinical care in the community
• Attention to detail
• Positive attitude

Sugarman Health and Wellbeing is an equal opportunities employer and welcomes applications regardless of sex, age, race, sexual orientation, gender reassignment, marriage and civil partnership, religion and belief, pregnancy and maternity or disability.

#SHAK

Within the scope of the role, the Cardiothoracic Surgical Care Practitioner will deliver highly specialised pre, intra and post-operative care to patients undergoing Cardiac & Thoracic Surgery in order to provide a seamless high-quality service.


Under the direction of the consultant Cardiothoracic Surgeons the post holder will participate in operative procedures as requested and will provide expert clinical knowledge and support to both the surgeons and other theatre users.

To act as an expert specialist resource and educator for colleagues, medical and nursing students, patients, carers and families to achieve effective patient care and recovery.

The post holder will work as an autonomous practitioner but also work closely with the consultant surgeons, specialist registrars, junior medical staff and other junior Surgical care practitioners (SCP) to support the delivery of the cardiothoracic surgery program.

The post holder will be expected to perform these duties with a high degree of clinical skill and knowledge to achieve effective patient care and recovery.

The post holder would be expected to be responsible for planning and organising a broad range of supporting the development and implementation of policies and procedures.



MFT is one of the largest NHS Trust In England with a turnover of £2.8bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.

We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.

We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.

To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the‘Supporting Documents’ heading. So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the ‘Candidate Essentials Guide’that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how ‘we care for you as you care for others’. Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form.

Diversity Matters

MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team atresourcing@mft.nhs.uk.



We’re looking forward to hearing from you!


This advert closes on Thursday 7 Nov 2024

Proud member of the Disability Confident employer scheme

Are you looking for a dynamic role in the manufacturing industry? We have an exciting opportunity for a Machine Operative to join a well-established company specialising in the design and production of high-quality construction products and systems across Europe.

About the Company:

Our client is a leader in providing innovative solutions for the construction industry, offering a wide range of products such as paints, fire protection materials, cement, sealants, and more. This is an excellent chance to be part of a company that prioritises growth and excellence.

Key Responsibilities:

As a Machine Operative, you will be an essential part of the manufacturing team, ensuring the efficient operation of machinery and maintaining the high standards required for the production of high-performance construction materials. Your responsibilities will include:

• Operating mixers, fillers, and other machinery involved in the production
• Loading, unloading, and operating filling lines
• Blending and filling materials according to specific recipes
• Adjusting lot numbers and date labels as needed
• Checking product weights for accuracy
• Changing and cleaning filling pipes
• Inputting correct material quantities for production batches
• Operating semi-automatic and fully automatic packing machines

Why Join Us?

This is a fantastic opportunity to secure full-time hours, working Monday to Friday with immediate start availability.

The role offers stability and room for growth within the company, along with:

A 38-hour workweek on a rotating shift schedule

Competitive overtime rates:

• Up to 6 hours overtime: 1.33x
• Over 6 hours overtime: 1.5x

The hourly pay rate for this role is £15.30 Ltd (PAYE equivalent £13.04 Inclusive of holiday).

Shift Schedule:

• Week 1: Monday - Thursday: 6:00 - 14:00, Friday: 6:00 - 12:00
• Week 2: Monday - Thursday: 14:00 - 22:00, Friday: 12:00 - 18:00

What We're Looking For:

• Previous experience in a production or manufacturing environment is beneficial
• Strong attention to detail and commitment to producing high-quality products
• Ability to work effectively in a fast-paced, team-oriented setting.

Interested?

For more information, contact Lewis at 01772 208 967, or send your CV to lewis.jackson@servicecare.org.uk.

Children’s & Adults Support Worker-Alcedo Care

Pay Rates starting from £13.00-£14.50 for per hour PLUS Pension PLUS Holiday Pay PLUS Mileage.

Alcedo Care has been rated top 20 homecare provider in the UK for 5 years in a row by our clients, a testament to the work of our amazing care teams. We’re a family-owned company and operate with family values at the heart of everything we do.

Why Alcedo Care?

Competitive rates of pay starting from £14.00ph

Paid mileage at 30p on top of your hourly rate

Paid holidays and company Pension

Enhanced pay during bank holidays and weekends

Rewards and refer a friend bonus of up to £250!

Nurse led training and ongoing support

Access to blue light card discounts

NVQ career progression opportunities

What will I be doing?

Your role will be working within our Adults domiciliary and Complex children’s care packages to provide care and support for all clients. This will be delivered in a mix of the client’s own homes and out in the community. Your role may involve:

Supporting with social outings

Following daily activity planners

Fun days out

Managing Challenging behaviour

Working with children with severe autism, ADHD or learning difficulties.

Working with Adults with both basic and complex care needs.

Hoisting and mobility support

Mental health support

Overnight stays

Medication assistance

Personal care

Lone working and double up calls

Shift Patterns

We can offer flexible working patterns to suit you and everyone will work on a 2 weekly rolling rota including evening and weekend work an example of this could look like:

Week 1- Mon, Tues, Sat, Sun

Week 2- Wed, Thurs, Fri

Other shift patterns and times can be discussed during your initial conservation.

If this sounds like to role for you then hit the apply now button and one our dedicated recruiters will be in touch shortly after reviewing your application.

Please note that due to the nature of our roles you must be over 18 years of age to apply. Currently due to the nature of our calls and client locations we are only looking for drivers with access to their own vehicles at this time.

Proud member of the Disability Confident employer scheme

Senior Support Worker Neasden £12.73

Join Voyage Care and Feel Valued, we reward your dedication with:
Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply)
Premium overtime rates at an additional £1 per hour (Ts & Cs apply)
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

Senior Support Workers with a passion for enhancing the quality of life of the people we support are at the heart of our management teams. We’re currently searching for a fantastic Senior Support Worker to join us in leading our residential service in Neaden. This service is a welcoming and friendly environment with a dynamic team that supports a fantastic group of people!

As a Senior Support Worker with us you'll be helping people to gain more independence in their daily lives, whilst assisting the Manager with the day-to-day supervision and management of the service. You could be allocating shifts, booking in training, inducting new colleagues, supporting with supervision’s, ordering medication and ensuring the people we support are supported to manage their finances. You’ll never lose sight of why you choose to do this, as our Seniors are still at the heart of providing day-to-day support.

This is an amazing role for someone who is looking to really make a difference to the lives of others, whether that’s helping our colleagues grow in confidence or the people we support gain independence so that they meet their goals.

We’re interested in our Senior Support Workers having both the right experience and the right values. This is why at this service our Seniors should have previous experience as a Senior Support Worker as well as experience working with individuals with autism,complex individuals with mental health needs, traumatic backgrounds and challenging behaviours.

Why choose us?

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

Don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

The Diagnostics Team support Integrated Care systems to deliver the diagnostics transformation, specifically supporting network formation, review of clinical pathways and implementation of Community Diagnostic Hubs. The overall objective of the team is to improve outcomes and access to Diagnostics ensuring earlier diagnosis and connected patient records.

This role will provide programme and project management support to the Senior Diagnostic Transformation Managers as well as the wider NW Diagnostic Team, Senior Managers, Directors and stakeholders.

The post holder will work as part of a team in delivering an efficient and effective administrative support to the senior members of the team.





Key Responsibilities will include:
• Undertaking all administrative duties sorting and prioritising emails from the NW Diagnostic mailbox where required and distributing as appropriate.
• Managing the NW Diagnostic electronic diary for the team, including arranging and changing meetings prioritising these as appropriate.
• Organising and planning events and meetings as directed, providing all necessary supporting materials and papers
• Plan and co-ordinate appointments , including rearranging and prioritising as appropriate.
• Organise travel arrangements for the wider team, booking rail and accommodation in line with policy
• Prepare agendas, take minutes, track and follow up on actions and distribute notes of meetings.
• Purchase orders and invoices on Oracle.



The NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:
• Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
• Making the NHS a great place to work, where our people can make a difference and achieve their potential.
• Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
• Optimising the use of digital technology, research, and innovation
• Delivering value for money.

If you would like to know more or require further information, please visit https://www.england.nhs.uk/.

Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.

Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.

NHS England hold a Sponsor Licence; this means that we may be able to sponsor you providing the Home Office requirements are met. To be eligible for sponsorship through the Skilled Worker route you’ll usually need to be paid the ‘standard’ salary rate of at least £38,700 per year, or the ‘going rate’ for your job, whichever is higher. You can find more information on theGovernment website.

In response to the Carter Reviews diagnostics work team was introduced, however following the Mike Richards review further investment was secured to increase the team size to manage the increased outputs for Diagnostics including delivery of Community Diagnostic Centres as well as the diagnostic pillar transformation. This role is part of the newly expanded team.

The Diagnostics Team support Integrated Care systems to deliver the diagnostics transformation, specifically supporting network formation, review of clinical pathways and implementation of Community Diagnostic Hubs. The overall objective of the team is to improve outcomes and access to Diagnostics ensuring earlier diagnosis and connected patient records.

This role will provide programme and project management support to the Senior Diagnostic Transformation Managers as well as the wider NW Diagnostic Team, Senior Managers, Directors and stakeholders.





Please see attached JD for more details.











This advert closes on Thursday 7 Nov 2024

Please see attached job description and person specification Staff benefits Pay Enhancements 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays. 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years Excellent pension Cycle to work scheme Salary sacrifice car scheme Wellbeing programme Blue Light Card Discounts

DUTIES AND RESPONSIBILITIES To support the Service Manager in the management and development of a wide service portfolio and to deputise for the Service Manager where necessary. To support the delivery of high quality, cost effective services to the Trust and to NHSE. Provide managerial support to clinical services across Radiotherapy and the wider division, ensuring that performance targets for these services are effectively monitored and achieved. This will include the identification of risks and actions required to mitigate such risks to ensure timely delivery of the objectives. Interprets and analyses highly complex data in relation to performance management using Trust software to develop performance management reports. Provide and receive highly complex, sensitive, or contentious information which may require effective collaboration with others in department, division or trust to enable a positive outcome. Identify and undertake business development projects for specific services within the directorate, working across multidisciplinary teams to ensure service delivery and improved productivity is supported by robust business cases and options appraisals. Provide teams with information about performance and ensure that such information is clearly understood to develop ownership and commitment to service delivery. Maintain adequate controls on expenditure through the implementation of good budgetary practice for designated staff through effective monitoring. Supports the clinical teams with day to day operational matters that have not been dealt with elsewhere, to ensure patient flow is maintained. Investigate complaints and clinical incidents relating to services, ensuring that they are appropriately managed and necessary action taken, including changes in working practices implemented, where required. Attend appropriate meetings ensuring the views of the department are conveyed and actions are implemented. Work closely with other managers to introduce new processes and improvements within the department, division and across the Trust. Develops own work plan in line with directorate, divisional and Trust objectives. Demonstrates the agreed set of values and accountable for own attitude and behaviour. Financial Management & Business Planning Responsible and accountable for, the management of designated budgets for services within Radiotherapy. Be an authorised signatory for payments where appropriate. Undertakes day to day budget management duties, including monitoring spend against designated budgets. Assists Radiotherapy leadership team in the negotiation of annual service level agreements/contracts as required, ensuring they meet the needs of the directorate. Develops and monitors schemes and action plans to implement cash-releasing efficiency objectives. Develops and advises on business cases to enable services to remain financially stable and responsive to the demands placed upon them. Contributes to budget setting for services within the directorate. Ensures organisational procedures are deployed across department for control of activities against budget. Ensures that teams work to achieve organisational effectiveness and deliver services within available resources. Uses and analyses financial information systems to ensure robust financial monitoring and budgetary performance, analyses complex financial queries or discrepancies in budget. Human Resource Management Line management and support of staff within immediate areas of responsibility Responsible for the effective attendance, performance and appropriate conduct of staff in areas of responsibility. Takes action under Trust personnel policies (e.g. grievance, disciplinary, capability, attendance management) where necessary. Undertakes formal investigations and presents to panels To lead, supervise and manage staff to ensure that work is done effectively, efficiently and on time. Provides appraisal/performance review for line managed staff resulting in clearly understood objectives and personal development plans that reflects both the needs of the Trust and the longer term goals of staff. Handle any concerns of supervised staff relating to both personal and departmental matters and aim to find solutions. Ensures that grievances and whistle blowing are treated appropriately and within Trust policies. Manage the administration processes for the recruitment and selection of staff (including setting up the interviews & completing the necessary paperwork for the eventual appointments) and induction process. Identify staffing needs necessary to support new and increasing workload of the directorate. Regularly assess existing posts within the department, make changes when necessary to assure levels of service and implement more efficient ways of working. Strategic planning, service development and improvement Supporting the Clinical Service Manager for Radiotherapy to interpret, develop and implement broad policies and NHS guidance at both directorate and divisional level, when required. Ensures that developments and improvements are across entire patient pathway and are in line with directorate, divisional and Trust objectives. Manages improvement in patient and carer experience and the efficiency with which services operate by using service redesign techniques such as process mapping, demand and capacity analysis and statistics process control whilst simultaneously embedding the use of these tools within directorate/service. Ensures patients and relatives have a central role in the development and monitoring of service development projects for which the post holder is responsible. Uses and interprets research and audit findings to aid the development of new guidelines and protocols which support service improvements. Ensures regular progress reports, data sources and project reports are produced and submitted to the Clinical Service Manager for Radiotherapy and presented to project boards/NHSE where appropriate. Plays a key role in service planning and development for the Radiotherapy business, administration, and performance. Information Management Assisting the Clinical Service Manager for Radiotherapy, Head of Radiotherapy and Proton Services and Divisional Management with information to support reporting requirements, such as cancer targets/activity. To support, where necessary, preparations for external reviews and quality assurance programmes. Co-ordinating responses to consultation documents and special initiatives. Liaise with the Information and Data Quality Team regarding patient waiting times and investigate and resolve any potential waiting time breaches. Communication Maintains a range of highly developed effective communication and working relationships. Communicates at the highest level, with respect to highly sensitive and highly contentious information regarding service improvement and development. Negotiates, influences, persuades, and reconciles conflicting views in a challenging and sometimes hostile environment in a manner that ensures credibility and fosters effective and lasting relationships with colleagues, staff, users and other stakeholders. Presents information both formally and informally to, appropriate boards and committees, senior managers, staff groups and patients. Develops and implements processes that support good communications both within the Trust and division. Actively works with clinicians, managers, and staff to develop an environment that promotes continuous service improvement. Employs motivational skills to encourage collaborative working to improve services and performance. Equality and Diversity To recognise the importance of peoples rights and interpret them in a way that is consistent with Trust procedures, policies, and legislation. To challenge behaviour that infringes the rights of others. To identify and take action where necessary to address discrimination and oppression. Health & Safety Monitor and maintain health, safety and security of self and others in own work area. Identify and assess potential risks in work activities and help others in how to manage these risks appropriately. Act as a role model and work within legislation and Trust procedures on risk management. Take immediate and appropriate action including supporting others to manage risks in relation to adverse incident reporting via hospital incident reporting system. Identify training needs in health and safety whilst identifying appropriate resources. Additional Requirements In the absence of the Clinical Service Manager for Radiotherapy, attend meetings, deputising as required, ensuring divisional views are conveyed on appropriate matters, such as clinical governance, risk management meetings and ensure issues are brought back to the directorate and division for further discussion. Follow risk management procedures at all times including the identification, assessment and management of risk within the division. Inclusion on the trust Duty Manager Rota To abide by all Trust policies and procedures. To be responsible for own professional /personal development. This job description is not intended to be exhaustive but reflects the main responsibilities of the post holder. Other duties may be required from time to time, which are commensurate with the grade of the post. This job description is subject to regular review and appropriate modification.