Total 236 Customer Service job vacancies in Main Campus (Employees)

Minimum Hiring Wage:

Job Details:

Associate Degree in nursing (ADN) required.

Health care experience within the last five years preferred.

Critical care experience preferred.

Internship in critical care preferred.

Maintains valid licensure/certification/registration.

Registered Nurse licensed in the State of Iowa.

Benefits:

We are excited to offer an aggressive compensation and benefits package for qualifying positions, which includes:

• Competitive base pay

• Matching retirement programs

• Health, Dental and Vision plans

• Health Savings and Flexible Spending Accounts

• Employee discounts including car rental, cell-phone plans

• Employer-paid, Long-Term Disability, Life, and AD&D

• Paid time off (PTO)

• Education Assistance Program

• Employee Assistance Program

• Employee Referral Bonus Program

• Discounted cafeteria meals

• Paid Parental Leave

• Employee Service Recognition program  

• Voluntary plans including: Life, AD&D, Short-Term Disability, Critical Illness, Accident, Insurance, and Hospital Indemnity

Great River Health and its affiliates are Equal Opportunity employers.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

The Chef Instructor Teaching Support Specialist (TSS) is responsible for both restaurant and lab course operations. As such, the TSS interacts daily with individual students in both large and small groups to teach the practical hands-on aspects of food and beverage operations. The TSS will guide students through the process of synthesizing skills, concepts, and theories learned in the classroom that are utilized daily to operate a full service restaurant or to successfully complete a culinary or beverage management lab section. This includes all elements of professional food handling and preparation as well as beverage service considerations for both the front and back of house. The TSS is expected to work with faculty in presenting and teaching goals and objectives of course curriculum. Knowledge of course material, good communication and platform skills are essential to be an effective teacher. The TSS is responsible for supervising all students while managing lab sections and/or operating a restaurant as part of an instructional team.

Meeting administrative goals pertaining to course expenses and logistics are required.

Required Qualifications:

A two year culinary degree and a four year hospitality degree with five years of food service experience, which includes a minimum of three years of supervisory food service experience. A high level of culinary knowledge and technical skill is strongly desired. Current awareness of culinary and restaurant trends is necessary.  Knowledge of current food service sanitation requirements and food safety standard operating procedures is required. Knowledge of food and beverage management systems and controls is expected. Excellent communication and interpersonal skills. Flexibility and adaptability with scheduling of hours including nights and weekends in support of course and operational responsibilities is required.

Preferred Qualifications:

As a member of the Nolan School of Hotel Administration’s Instructional Support Department, a Teaching Support Specialist is responsible for a range of instructional support for the school’s food and beverage management area course offerings. These responsibilities include operational, administrative and laboratory elements. Additional responsibilities require the TSS to be proficient with Microsoft Office and electronic purchasing systems for multiple products and services. Food safety and TIPS certification preferred.

Operational and Food Service Management Laboratory Support Responsibilities Include:

Academic Lab/Course (40%):

• Manage, supervise, and instruct students during lab operations.
• Complete student lab performance evaluations.
• Student Instruction-ensure and reinforce all culinary techniques, applied food science, food safety and food quality attributes presented during lecture.
• Ensure students’ safety by managing the environment in which they work.
• Teach and maintain correct and safe food handling procedures as outlined by the NYS Health Code during lab operations.
• Manage lab set-up and break down as well as all closing procedures.
• Responsible for distribution of alcoholic beverages for student tasting to ensure compliance with state and federal laws, SHA, and university policies.
• Meet and assist students with preparation for exams or assignments.
• Provide student office hours.
• Manage the ordering, receiving, storeroom, and issuing process.
• Responsible for the security of food and beverage products and equipment.
• Act as an educational facilitator for beverage tastings for both scheduled classes and special events.
• Teach and support the use of lab operations documentation (e.g., inventory opening and closing checklists, station set-up diagrams, etc.)

Course Logistics and Prep (30%):

• Provide assistance in developing teaching/demo materials.
• Participate in lab/course manual updates.
• Assist with both course and student recipe selection, testing and menu development activities.
• Assist with in-lab product identification exam set-up, proctoring and breakdown.
• Supervise the teaching assistants during class/lab and approve lab hours if necessary.
• Responsible for student attendance record generation, student evaluation, policy violation documentation and grading if necessary.
• When necessary assist with special needs for SDS students.

Product Management (10%):

• Complete ordering of food, beverages, and paper supplies for the School of Hotel Administration in compliance with all school and university policies.
• Manage the receiving, storing, issuing, and accounting of the school food and beverage inventory to reduce costs and liability.
• Maintain established inventory pars and product rotation.
• Maintain purchase & invoice log for all courses.

Facility Management (10%):

• Supervise the daily opening and closing duties regarding the lab facility.
• Assist and participate in lab closing procedures at the change of semesters and the end of the academic year
• Responsible for maintaining all storerooms and coolers according to SHA policy and Tompkins County Health Code requirements
• Responsible for reporting any equipment malfunction to the maintenance department and your supervisor
• Maintain pars for all paper goods and cleaning supplies

Staff Management (5%):

• Assist with hiring, training, and scheduling all TA support.
• Monitor TA’s in completing all assigned tasks during class/lab/section. This includes but is not limited to the following: the purchasing process, inventory control, production, service, HACCP requirements, food and beverage product distribution, facility maintenance/cleanliness, dissemination of course information, student evaluation and grading.
• Provide direction to non-exempt staff as needed.
• Communicate and maintain a professional working relationship with all supporting departments.
• Report any confrontation with students, staff, or faculty to your supervisor ASAP.
• Manage and report student injuries to supervisor. Complete all necessary documentation related to the accident as required by SHA or the university.

Misc. Other Duties (5%):

• Provide support to students using the Adaco Purchase System
• Support HEC throughout the year as an in-house advisor (Homecoming, Function Flow, Special Events, and HEC Weekend)
• Act as Educational Facilitator for special lab events and assist with the planning, organization, execution, and breakdown of these events
• Attend department, area, and course meetings when requested

This is a 10 month position (August through May).

Rewards & Benefits at Cornell:

Cornell has been nationally recognized as an award-winning workplace for our health, wellbeing, sustainability and diversity initiatives.

Cornell’s key benefits include:

• Health Care – Several plan options for Endowed medical, dental, prescription drug, and vision care coverage.
• Generous Paid Time Off & Leave Provisions with flexible work options – This includes vacation time, health and personal time, holidays, and parental leave.
• Retirement Plans – Employees are eligible for the 403(b) Cornell University Retirement Plan (CURP) which offers superior retirement savings benefits.
• Education – Options include the Employee Degree Program, taking classes to enrich your career skills, New York’s 529 College Savings Program, and Cornell Children’s Tuition Scholarship.
• Wellbeing - Working in a university setting gives you access to our athletic facilities and a plethora of wellness programs, NCAA sporting events, music, art and theater, lectures and other presentations and events.

To explore the full range of Cornell Employee Benefits further, follow this link: Cornell Benefits

Join Us & Apply Today!

This position is full-time, based in Ithaca, NY, and is eligible for Cornell University benefits. If interested in applying, we welcome you to include a cover letter and resume with your application to highlight your interest and experience for the position. No sponsorship and no relocation assistance are available for this position.

Familiarize yourself with Cornell's COVID-19 workplace guidance as well as the university's COVID-19 services and information.

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Job Titles and Pay Ranges:

Non-Union Positions

Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:

• Prior relevant work or industry experience

• Education level to the extent education is relevant to the position

• Unique applicable skills

• Academic Discipline (faculty pay ranges reflects 9-month annual salary)

To learn more about Cornell’s non-union staff job titles and pay ranges, see Career Navigator.

Union Positions

The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornell’s union wages, see Union Pay Rates.

Current Employees:

If you currently work at Cornell University, please exit this website and log in to Workday using your Net ID and password. Select the Career icon on your Home dashboard to view jobs at Cornell.

Online Submission Guidelines:

Most positions at Cornell will require you to apply online and submit both a resume/CV and cover letter.  You can upload documents either by “dragging and dropping” them into the dropbox or by using the “upload” icon on the application page. For more detailed instructions on how to apply to a job at Cornell, visit How We Hire on the HR website.

Employment Assistance:

For general questions about the position or the application process, please contact the Recruiter listed in the job posting or email mycareer@cornell.edu.

If you require an accommodation for a disability in order to complete an employment application or to participate in the recruiting process, you are encouraged to contact Cornell University's Office of Institutional Equity and Title IX at voice (607) 255-2242, or email at equity@cornell.edu.

Applicants that do not have internet access are encouraged to visit your local library, or local Department of Labor. You may also request an appointment to use a dedicated workstation in the Office of Talent Attraction and Recruitment, at the Ithaca campus, by emailing mycareer@cornell.edu.

Notice to Applicants:

Please read the required Notice to Applicants statement by clicking here. This notice contains important information about applying for a position at Cornell as well as some of your rights and responsibilities as an applicant.

EEO Statement:

Diversity and Inclusion are a part of Cornell University’s heritage. We are a recognized employer and educator valuing AA/EEO, and we do not tolerate discrimination based on any protected characteristic, including race, ethnic or national origin, citizenship and immigration status, color, sex/gender, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual’s genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law. 

Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty, and staff to all identities and backgrounds. We encourage individuals from underrepresented and/or marginalized identities to apply.

Minimum Hiring Wage:

Job Details:

Provides basic patient care under the direct supervision of a licensed nurse.  Provides personal care and assistance with activities of daily living.  The  Certified Nurse Assistant (CNA) provides each patient with routine daily nursing care and other desired services in accordance with the patient's assessment, choices and care plan under the supervision of a licensed nurse to ensure the highest degree of quality of care is maintained at all times.  Each Certified Nurse Assistant (CNA) will work with a multidisciplinary team.

Required:

High school diploma or GED.

Maintains valid licensure/certification/registration.

Iowa Certified Nurses Aide course completion and passing test scores within 4 months of hire.

Benefits:

We are excited to offer an aggressive compensation and benefits package for qualifying positions, which includes:

• Competitive base pay

• Matching retirement programs

• Health, Dental and Vision plans

• Health Savings and Flexible Spending Accounts

• Employee discounts including car rental, cell-phone plans

• Employer-paid, Long-Term Disability, Life, and AD&D

• Paid time off (PTO)

• Education Assistance Program

• Employee Assistance Program

• Employee Referral Bonus Program

• Discounted cafeteria meals

• Paid Parental Leave

• Employee Service Recognition program  

• Voluntary plans including: Life, AD&D, Short-Term Disability, Critical Illness, Accident, Insurance, and Hospital Indemnity

Great River Health and its affiliates are Equal Opportunity employers.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

POSITION SUMMARY: 

The Lead Consultant is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping, and consistently delivers a positive customer experience to all customers.  The Lead Consultant’s  time will be spent taking customer orders; coordinating store activities; providing pricing information; recommending the appropriate FedEx Office products and services; producing complex orders;  operating equipment that requires advanced operational knowledge and expertise; managing, monitoring and facilitating all production processes. The Lead Consultant performs their duties utilizing consultative skills to anticipate needs, suggest alternatives and provide solutions to colleagues and customers. With leadership direction, the Lead Consultant may provide direction to the Consultant and solve escalated customer issues.

GENERAL DUTIES AND RESPONSIBILITIES:

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

• Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers
• Manages production flow to ensure all production orders are done right and on time
• Takes customer orders, giving pricing information, performs consultative selling to customers, and recommends FedEx Office products and services tracks and logs all production jobs
• Takes lead responsibility for digital imaging, scheduling and running black and white or color production on full service orders, including finishing services and large job management
• Sets up complex orders and performs multiple tasks at the same time
• Responsible for ensuring quality during and after production process
• Ensures communication among shifts
• Coordinates pick-up and delivery of customer orders
• May provide leadership to team members on an assigned shift
• Assists in the training of store team members
• Collates, sorts and organizes customer orders
• Operates the Point of Sale terminal (POS), handles financial transactions and makes change
• Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
• Follows instructions of supervisors and assists other team members in performing store functions
• Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety and security policies and procedures
• Secondary responsibility for coordination of all shipping related services and activities, to include:
• Provides customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates
• Ensures quality customer service is given to customers by providing packaging services, as well as offering information about company products and services
• Offers assistance to customers by suggesting appropriate shipping methods. Maintains inventory of shipping supplies
• Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
• All other duties as needed or required

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

• High school diploma or equivalent education
• 2+ years of specialized experience
• Excellent verbal and written communication skills
• For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
• For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

ESSENTIAL FUNCTIONS:

• Ability to stand during entire shift, excluding meal and rest periods
• Ability to move and lift 55 pounds
• Ability, on a consistent basis, to bend/twist at the waist and knees
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability, on a consistent basis, to work with minimal supervision
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Quality Driven Management (QDM)

• (Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.)
• Suggests areas for improvement in internal processes along with possible solutions
• Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility
• Applies Quality concepts presented at training during daily activities
• Supports FedEx Office Quality initiatives

EEO Statement
 

FedEx Office is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant  on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing. America’s Military Veterans and individuals with disabilities are strongly encouraged to apply.

FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email HR.Recruiting@fedex.com.

FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law.

For more information, click here.

Minimum Hiring Wage:

Job Details:

Provides basic patient care under the direct supervision of a licensed nurse.  Provides personal care and assistance with activities of daily living.  The  Certified Nurse Assistant (CNA) provides each patient with routine daily nursing care and other desired services in accordance with the patient's assessment, choices and care plan under the supervision of a licensed nurse to ensure the highest degree of quality of care is maintained at all times.  Each Certified Nurse Assistant (CNA) will work with a multidisciplinary team.

Required:

High school diploma or GED.

Maintains valid licensure/certification/registration.

Iowa Certified Nurses Aide course completion and passing test scores within 4 months of hire.

Benefits:

We are excited to offer an aggressive compensation and benefits package for qualifying positions, which includes:

• Competitive base pay

• Matching retirement programs

• Health, Dental and Vision plans

• Health Savings and Flexible Spending Accounts

• Employee discounts including car rental, cell-phone plans

• Employer-paid, Long-Term Disability, Life, and AD&D

• Paid time off (PTO)

• Education Assistance Program

• Employee Assistance Program

• Employee Referral Bonus Program

• Discounted cafeteria meals

• Paid Parental Leave

• Employee Service Recognition program  

• Voluntary plans including: Life, AD&D, Short-Term Disability, Critical Illness, Accident, Insurance, and Hospital Indemnity

Great River Health and its affiliates are Equal Opportunity employers.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

he estimate displayed represents the typical salary range or starting rate of candidates hired in Colorado and/or Nevada and/or New York and/or California, and/or Rhode Island and/or Hawaii. Factors that may be used to determine your actual salary may include your specific skills, your work location, how many years of experience you have, and comparison to other employees already in this role. This information is provided to applicants in accordance to the Colorado Equal Pay for Equal Work Act, the Nevada Pay Transparency Law, the New York City Pay Transparency Law, the California Equal Pay Act, and Opportunity Act, the Rhode Island Pay Equity Act and Hawaii Pay Transparency Law.

Employee Benefits: 

The company offers eligible employees a comprehensive benefits package including health, dental and vision care, 401K, tuition assistance, a scholarship program, vacation pay, holiday pay, sick time, parental leave, and life insurance.

POSITION SUMMARY: 

The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping. They will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate FedEx Office products and services. The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority.

GENERAL DUTIES AND RESPONSIBILITIES:

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

 People

• Follows instructions of supervisors and assists other team members in performing store functions
• Assists in the training of store team members

Service

• Demonstrates consultative behaviors in a retail environment to understand each customer’s individualized need
• Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services
• Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
• Ensures all customer problems are resolved quickly and to the satisfaction of the customer
• Takes complex customer orders using order systems and provides accurate pricing information
• Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
• Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents
• Maintains a safe, clean and orderly retail Store

Profit

• Ensures confidentiality of customer data and careful handling of documents, media, and packages
• Processes financial transactions using a Point of Sale terminal (POS),including handling cash and making change
• Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability
• Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage
• Takes preemptive action to prevent errors and waste
• Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
• Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and procedures

Self-Management

• Performs multiple tasks at the same time
• Looks for opportunities to improve knowledge and skills within the retail Store
• Able to operate with minimal supervision
• Adheres to all FedEx Office team member and retail store standards, as outlined in the team member handbook
• All other duties as needed or required

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

• High school diploma or equivalent education
• 6+ months of specialized experience
• Excellent verbal and written communication skills
• For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
• For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

ESSENTIAL FUNCTIONS:

• Ability to stand during entire shift, excluding meal and rest periods
• Ability to move and lift 55 pounds
• Ability, on a consistent basis, to bend/twist at the waist and knees
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability, on a consistent basis, to work with minimal supervision
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Quality Driven Management (QDM)

• (Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.)
• Suggests areas for improvement in internal processes along with possible solutions
• Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility
• Applies Quality concepts presented at training during daily activities
• Supports FedEx Office Quality initiatives

EEO Statement

FedEx Office is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant  on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing. America’s Military Veterans and individuals with disabilities are strongly encouraged to apply.

FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email HR.Recruiting@fedex.com.

FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law.

For more information, click here.

Facility:

Department:

Schedule:

Hours:

Job Details:

Department Specific Job Details:

•  ISSUE ANALYSIS AND RESOLUTION:
• Implements solutions while following security best practices and adhering to hospital/department security policies and procedures
• Provides resolutions for issues and engages additional technical resources when necessary
• Follows up with customer to verify resolution has met customer expectations
• Monitors ticket tracking system and responds to requests/incidents according to defined standards
• Follows proper DCMC/ITIL processes for incidents, requests, and problems
• Handles problem recognition, research, and isolation of potential causes
• Responsible for the installation, maintenance and support of desktop PCs, thin clients, laptops, phones, printers, and other IS related DCH assets

• 2.   DOCUMENTATION/COMMUNICATIONS:

• Document issues, updates and resolutions in Service Desk ticket tracking system according to defined standards
• Document and prioritize assigned tasks as part of the department project management process
• Create/maintain comprehensive technology analysis documents, instruction sheets, and knowledgebase articles for common issues
• Proactively provide management with operational information related to reported customer problems, system availability, and other problems
• Provide prompt, courteous email, and phone communication with customers throughout the problem resolution cycle

• 3. GENERAL IT SUPPORT ANALYST KNOWLEDGE:

• Support hardware and software for internal end users
• Setup new workstations (laptops, desktops, and tablets) via imaging or manual setup
• Troubleshoot VoIP phones, printers, and peripherals
• Work with corporate ticketing system for issue resolution
• Troubleshoot hardware and software connectivity for team members located both on site and remotely
• Provide phone and desktop support to all office locations

• 4.  AUDIO/VISUAL EQUIPMENT KNOWLEDGE:

• Provide timely setup and teardown of supported Audio/Visual equipment
• Assist customers with troubleshooting of A/V issues
• Maintain knowledge of IT A/V equipment
• Provide training on A/V equipment and maintain instructional materials

• Performs other duties as assigned

Education Requirements:

Certification/License Requirements:

Address:

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.

• Identifies customer needs and initiates referrals to BMO colleagues.
• Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
• Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
• Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
• Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
• Contributes to meeting branch business results and the customer experience.
• Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
• Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
• Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
• Acts as a key member of a collaborative and versatile branch and market team.
• Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
• Organizes work information to ensure accuracy and completeness.
• Takes the initiative to find creative approaches that make each customer’s experience feel personal.
• Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
• Contributes to business results and the overall experience delivered in the branch.
• May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
• Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
• Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
• Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
• Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
• Complies with legal and regulatory requirements for the jurisdiction.
• Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
• Completes standardized tasks under supervision.
• Performs initial problem solving within given rules/limits & escalates when required.
• Broader work or accountabilities may be assigned as needed.

  Qualifications:

• No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
• High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
• Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
• Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
• Projects a professional presence.
• Basic knowledge of specialized sales and business banking solutions to refer to specialists.
• Passionate commitment to helping customers.
• A focus on delivering a personal experience to customers.
• Resourceful self-starter with courage and confidence to approach customers.
• Readiness to collaborate and work in different capacities as part of a team.
• Strong interpersonal skills, including the ability to build rapport and connections with customers.
• An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
• Basic knowledge learned on the job.
• Verbal & written communication skills - Basic (in business environment).
• Organization skills - Basic (in business environment).
• Collaboration & team skills - Basic (in business environment).

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

We’re here to help

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

QUI SOMMES-NOUS ?

L'Industrie FLX recherche un alternant Supply Chain Service Client (H/F), basé(e) à Bordeaux.
 

QUI ETES-VOUS ?

Vous préparez un Bac + 5 en école d’ingénieur (ou équivalent) option Gilog ?

Vous recherchez une alternance d’une durée de 2 ans ?
Vous avez déjà une expérience sur un système d’information et un ERP (idéalement SAP) ?

Vous êtes reconnu pour votre capacité d’adaptation et d’organisation et votre esprit d’équipe ?

Vous êtes rigoureux et force de proposition ?

Vous avez une bonne capacité d’animation de groupe de travail ?

Vous avec une bonne capacité de synthèse à l’oral et à l’écrit ?

Votre avez un très bon niveau d’anglais ?

Vous vous reconnaissez ? Alors vous avez de bonnes chances de vous épanouir dans nos équipes !

CE QUE NOUS POUVONS ACCOMPLIR ENSEMBLE :

Vous évoluerez au sein de l'entreprise THALES, dans la division Militaire (FLX) au sein du service Supply Chain Client.

Nous vous offrons l'opportunité de travailler et d'apprendre au sein d'une équipe très dynamique qui manage au quotidien la relation clients ainsi que le pilotage global de la Supply Chain pour garantir la satisfaction client dans les intérêts de l'entreprise Thales.

Ces enjeux nous emmènent à vous recruter afin de nous aider à mettre en œuvre l'ensemble des processus nous permettant d'atteindre ces objectifs.

En nous rejoignant, vos principales missions seront les suivantes :

• Identifier l’ensemble des pistes de progrès et mettre en place les actions nécessaires visant à améliorer les flux de pilotage avec l’ensemble de nos partenaires internes Supply Chain.

Pour ce faire, vous devrez collaborer avec l'ensemble des services connexes (Industrie, Master-Planning, Sous-Traitance, Approvisionnement, Finance, Logistique) afin d'optimiser les interfaces de l'équipe au quotidien (automatisation processus, traitement des informations partagés, outils partagés, mesure de performance...).

• Standardiser les pratiques métiers au sein du service afin de créer de la valeur ajoutée.

• Mettre en place des outils et des indicateurs de pilotage visant à améliorer la performance de notre service.

• Innover & proposer des plans d'actions visant à améliorer la performance.

Le rythme de l'alternance doit permettre, dans la mesure du possible, d'assurer une continuité dans les missions.

Cette alternance sera l’opportunité pour vous de travailler en équipe au sein d’une entreprise innovante, de valoriser les acquis académiques en environnement industriel et développer de nouvelles compétences.

Position Summary: 

The Patient Care Tech is imperative to increasing efficiency, productivity, as well as patient and team satisfaction. 

Minimum Qualifications:

• High School Diploma or Equivalent
• American Heart Association BLS
• Preferred: Courses in Medical Terminology
• Preferred: College course related to health care
• Preferred: EMT, CNA, or health care related certifications
• Preferred: Specific department experience or patient care experience
• Preferred: Student in the healthcare field

Essential Job Functions:

• Completes timely and accurate room turnovers.
• Cleans operating rooms after surgical procedures.
• Opens sterile supplies onto a maintained sterile field.
• Transports patients safely between rooms and between beds.
• Performs proper machine checks.
• Maintains appropriate supplies and orders as needed.
• Performs other tasks as appropriate.

Knowledge, Skills and Abilities

• Ability to work in a busy and stressful environment
• Ability to work varied shifts
• Strong emotional intelligence, interpersonal and teamwork skills
• Demonstrates sound judgement, patience, and maintains a professional demeanor at all times
• Creativity, problem analysis and decision making
• Detail oriented, organizational skills and the ability to prioritize
• Exercises tact, discretion, sensitivity and maintains confidentiality

Position Summary: 

The Environmental Services Worker will clean, sanitize, and maintain facility or patient area(s) as assigned.

Minimum Qualifications:

• Preferred: High School Diploma or Equivalent
• Preferred: 1 year of experience as an Environmental Services Worker

Essential Job Functions:

• Performs general cleaning and sanitizing tasks and services throughout assigned area.
• Uses cleaning cart to transport cleaning supplies.
• Cleans and disinfects bathrooms and showers as assigned.
• Restocks products as needed.
• Vacuums and cleans floors, rugs, furniture, and drapes.
• Removes and delivers linens as needed. Loads washers and dryers and folds linen as needed. Cleans linen room as need.
• Places and neatly tucks clean sheets and blankets on beds and replaces pillowcases as assigned.
• Picks up and empties trash containers.
• Performs other related duties as assigned.

Knowledge, Skills and Abilities

• Demonstrates sound judgement, patience, and maintains a professional demeanor at all times
• Ability to work in a busy and stressful environment
• Ability to work varied shifts
• Detail oriented, organizational skills and the ability to prioritize

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

As a member of the Personal and Business Banking Team, you’ll lead a team of high performing financial services professionals working towards a shared goal - delivering an exceptional client experience. As a people leader, you’ll hire, develop, and coach your team, inspiring them to perform at their best. You’ll think and act like an owner by helping clients and team members succeed, finding ways to fuel the right kind of revenue growth and taking accountability for results. You’ll make a difference by supporting new and existing clients as they secure their futures, own homes, and set up businesses. You’re flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you’re flexible to work at multiple banking centres within a reasonable travel distance. 

How you'll succeed

• Client experience - Lead by example, show your team how to deepen client relationships and meet client financial needs while providing a high standard of service. Go above and beyond to advocate CIBC within the community to develop new and existing client relationships. Encourage employees to quickly resolve client complaints, and to escalate when necessary.

• Results oriented leadership - Create a culture of teamwork so clients are served by those best able to meet their financial needs. Monitor the Banking Centre’s business performance and put action plans into place to close any gaps. Work as one team with all partners to maximize market opportunities, and increase the Banking Centre’s overall performance. Manage and minimize risk to safeguard our bank, clients and shareholders.

• People leadership - Lead and coach a high performing team of Leaders, Advisors, and Representatives to deepen client relationships and deliver the right kind of growth. Provide meaningful development opportunities for employees and advocate for CIBC within the community to recruit employees who share and demonstrate our values.

Who you are

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.

• You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.

• You're passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.

• You are a caring and accountable leader. You’re passionate about developing and growing team members abilities. You have experience providing coaching and hands on support to meet team goals.

• You act like an owner. You thrive when you're empowered to take initiative, go above and beyond, and deliver results.

• You’re a certified professional. You have current accreditation and good standing Mutual Funds License (Canadian Securities Course or Investment Funds In Canada). It’s an asset if you’ve completed any of the following: Branch Compliance Officer’s Course (BCO), Branch Managers Examination Course (BME), Conducts & Practices Handbook (CPH) Wealth Management Essentials (WME); or Certified Financial Planner (CFP)

• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

Job Location

Employment Type

Weekly Hours

Skills

Position Summary: 

The FNE will provide timely, non-judgmental, compassionate care to the presenting assault patient.  This will include a medical forensic exam, prophylaxis for pregnancy and sexually transmitted infections, photographic documentation, referrals for appropriate medical and psychological follow-up, support, and participation in legal proceedings.  Collaborates with other members of the health care team and community partners. FNE may see patient types including but not limited to patients who have experienced: sexual assault, intimate partner violence, domestic violence, and maltreatment. The FNE is expected to follow protocols established by the management of the FNE program for Bozeman Deaconess Health.          

Minimum Qualifications:

• Current Montana Licensure (Registered Nurse)
• American Heart Association BLS
• Competence in and a willingness and ability to practice modified primary nursing
• Preferred: 6-month nursing experience

Essential Job Functions:

• Collects comprehensive data pertinent to the patient’s health or the situation (assessment), perform and document assessment and history of events accurately
• Ability to triage patient to determine if emergency medical treatment is needed before the medical forensic exam
• Assist patient in coordinating referrals for appropriate medical and psychological follow-up as needed
• Perform a complete physical examination including a head to toe assessment for trauma, detailed genital examination as appropriate, forensic specimen collection, documentation including photo-documentation, and assess for mandatory reporting status
• Document detailed injuries accurately with support of photographic evidence, when possible
• Maintain chain of custody for each assault exam and adhere to evidence protocols
• Maintain professional standards that do not create conflicts of intertest with employment or patient care, including patient and medical record confidentiality
• Administer appropriate prophylactic medications per protocol
• Provide testimony as fact witness to any/all cases performed and coordinate with attorneys during judicial process
• Participate in community awareness and outreach projects as needed and directed by FN Program Coordinator

Knowledge, Skills and Abilities

• Demonstrates sound judgment, patience, and maintains a professional demeanor at all times
• Exercises tact, discretion, sensitivity, and maintains confidentiality
• Performs essential job functions successfully in a busy and stressful environment
• Learns current and new computer applications and office equipment utilized at Bozeman Health
• Strong interpersonal, verbal, and written communication skills
• Analyzes, organizes, and prioritizes work while meeting multiple deadlines
• Works varied shifts as scheduled and/or needed