Total 3,139 Customer Service job vacancies in MO - Kansas City Downtown/Plaza - Kansas City - KC Downtown 12th & Charlotte (64106)

WHAT IS THE SMALL BUSINESS/SELF EMPLOYED (SB/SE)DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
SB/SE Operations Support, Technology Solutions

The following are the duties of this position at the full working level.

• Plans, organizes, and carries through to completion broad, long-term analytical studies and projects requiring analysis of effectiveness, efficiency, and productivity of substantive, mission-oriented programs.
• Analyzes program functions and/or areas to discern trends in program delivery. Analyzes overview report data to measure effectiveness in meeting baseline or the degree to which program plans and achievements support strategic initiatives. Serves as the process analysis expert for a program or function.
• Develops various techniques and methods to assess costs and benefits of alternative programs and to evaluate the effectiveness of current programs.
• Develops program plans, designs and issues directives and instructions, and develops recommendations to improve the effectiveness of the program segment.
• Reviews and evaluates the effectiveness of operating procedures, work flow, inter-functional coordination, and organization operation through personal observation, conferences, and of status reports and data. Prepares resulting documents from these reviews, reporting on progress towards achievement of program initiatives. Evaluates the implementation of new procedures affecting the program operations and maintains adequate controls to ensure compliance with procedures and deadlines.

• The duties may include, but are not limited to:
• Direct subordinates and/or provide; plan work to be accomplished by subordinates, set and adjust short term priorities, and prepare schedules for completion of work.
• Hear and resolve complaints from employees – referring group grievances and more serious unresolved complaints to a higher-level manager.
• Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
• Make decisions on work problems presented by subordinates.
• Oversee the management and administrative support of the Warehouse and Commodity Management Division.
• Formulate and recommend to the Director and Senior Leadership, critical policies, methods, and procedures for carrying out the warehouse examination, licensing, cotton and price discovery programs.
• Recommend reasonable actions affecting the licenses or storage contracts of the warehouse operations, based on examination results.
• Serve as an agency authority and technical expert providing advice and guidance on all matters relating to division programs, specifically warehouse examination/licensing, warehouse liquidation/marketing, and the USWA.
• Research solutions to improve examination/licensing and other techniques used by the various states with the objective of expediting workflow and enhancing the quality of work.

• The duties may include, but are not limited to:
• Overseeing the areas made up of the receiving dock, shipping and warehousing.
• Supervises the day-to-day operations of both the Transshipping/External warehouse, receiving and shipping, animal receiving operations, and biological materials receipt and shipping.
• Oversees domestic and international shipping for select agents, infectious and dangerous goods, sample collection kits, equipment, reagents, etc.
• Plans and coordinates the Unit’s warehouse operations, material handler staff, section-specific contracts, and mail services.
• Approves procurement requests for supplies.
• Coordinates and processes shipping documents ensuring required paperwork accompanies all shipments such as permits, licenses, and import certifies.
• Issues inventory, compressed gas, supplies and materials, uses both manual and/or computerized processes

• The duties may include, but are not limited to:
• Assists the Regional Director on a variety of assignments related to the administration and management of QAD commodities.
• Formulates and implement procedures, policies, and training programs within their region.
• Directs the work of key assistants and assures that grading activities are properly coordinated and administered.
• Supervises grading activities and provides guidance to a significant number of federal and or state employees on both administrative and technical matters.
• Assists in the execution and coordination of approved policies and programs to effectuate uniform and integrated programs throughout the incumbent’s region.
• Monitors funds obligated, expended, and collected in the execution of the program in the region.
• Reviews and evaluates operations in their designated area to appraise their effectiveness, adherences to regulations, and determining their deficiencies.
• Evaluates the technical adequacy and acceptability of the grading, certification, and auditing programs.

• The duties may include, but are not limited to:
• Oversees designing and implementing strategic IT initiatives, including the modernization and replacement of AQI data systems.
• Collaborates closely with Customs and Border Protection and other federal partners to develop a cohesive IT strategy that supports the efficient and secure management of AQI data.
• Leads efforts to design, integrate, and enhance IT infrastructure that improves data quality, accessibility, and overall program efficiency, ensuring that these systems support the evolving needs of the AQI program.
• Provides strategic leadership in evaluating program quality and challenges as well as overseeing the development, coordination, vetting, and implementation of appropriate and effective solutions with internal and external stakeholders.
• Leads data management efforts to support the analysis, evaluation, interpretation, and adaptation of AQI program objectives

As a Litigation Coordinator your duties will include, but are not limited to, the following:

• Serves as the Service's liaison between the Solicitors' Office and the Ecological Service's program and provides technical expertise on policy and resource implications associated with litigation involving the ESA or other natural resource statutes.
• Develops litigation positions in coordination with the Office of the Solicitor, the regional office, and field offices in responds to litigation or notices of intent to sue.
• Monitors litigation progress and outcomes, and assesses policy implications and resource impacts due to litigation.
• Leads the development of administrative records in response to litigation.
• Guides offices and biologists in developing procedures to facilitate records management that complies with applicable regulations and policies.

As a Litigation Coordinator your duties will include but are not limited to the following:

• Serves as the Service's liaison between the Solicitors' Office and the Ecological Service's program and provides technical expertise on policy and resource implications associated with litigation involving the ESA or other natural resource statutes.
• Develops litigation positions in coordination with the Office of the Solicitor, the regional office, and field offices in responds to litigation or notices of intent to sue.
• Monitors litigation progress and outcomes, and assesses policy implications and resource impacts due to litigation.
• Leads the development of administrative records in response to litigation.
• Guides offices and biologists in developing procedures to facilitate records management that complies with applicable regulations and policies.

This is a term position (more than 1 year) with an initial appointment expecting to last at least 13 months but may be extended up to a total of 4 years, or more based on any changes to regulations governing the number of years term appointments may last, without further competition. Term positions do not convey permanent status in the Federal service.

The National Park Service retains the right to extend the duration of this appointment after selection and/or appointment, based on changes to the regulation governing the number of years term appointments may last. This change, which may be made at the agency's sole discretion and without further competition, shall not be construed or interpreted as the granting of a right to a selectee or employee to such an extension. No extension to a term appointment shall be granted to a selectee/employee to an amount of time that exceeds the maximum number of years authorized under any present or current regulation, unless such regulation expressly allows such action.

Some of the duties you will perform will include, but are not limited to:

• Applies professional knowledge and expertise to research, prepare and coordinate the writing of the cultural resource sections of resource management plans and specific action plans governing the management and protection of cultural resources.
• Prepares compliance and assessment of effect findings, with supporting documentation, for National Historic Preservation Act (NHPA) Section 110/106 and National Environmental Policy Act (NEPA) projects.
• Develops and maintains liaisons and effective working relations with related groups, individuals, agencies, park staff and management.
• Carries out program management duties by developing and managing work plans and schedules, scopes of work, cost estimates, and budget proposals and/or grants to justify funding requests and accomplish goals.
• Performs or directs substantive, project-oriented work involving archeology, history, or cultural anthropology programs found at the park(s).
• Collects, analyzes, and synthesizes scientific information from research, monitoring, resources management actions, and other sources of information and prepares reports for specific projects.
• Incorporates appropriate Geographic Information Systems (GIS) technology into job to provide comprehensive and scientifically sound answers to inquiries from managers and others.
• Uses automatic methods of data collection, analysis, or illustration and inputs data into digital form and uses computer applications for data research, analysis, manipulation, and presentation.

This position is responsible for the direction of a highly complex consolidated Radiology program that includes General Radiography, Fluoroscopy, Computed Tomography, Magnetic Resonance Imaging, Nuclear Medicine, Molecular Imaging, Positron Emission Tomography, General Ultrasound, Vascular Ultrasound, and Interventional Radiology programs. The incumbent performs duties related to the receipt, intake, and indexing of health and administrative information and supervises all Advanced Medical Support Assistants (AMSA) in the service.

The Supervisory Medical Support Assistant (SMSA) is responsible for ensuring the management of accurate and timely patient care coordination in all divisions and modalities of Radiology, coordinating all clinic administrative support activities in conjunction with the Administrative Officer (AO), Chief of Radiology, and other staff to provide adequate administrative staff coverage to assure quality patient care coordination. Will serve as an active member of the Radiology supervisory team, keeping the AO informed on all matters requiring their attention and/or action. Participates in the formulation of plans and determination of goals with the service and conducts Continuous Quality Improvement reviews in program areas. The incumbent is delegated authority necessary to accomplish assigned programs, performing the full range of supervisory duties and responsibilities to effectively utilize the manpower and resources allocated to the Radiology. This includes setting team goals and technically directing the work of
subordinates. It requires planning, assigning, reviewing, and accepting/rejecting work done by subordinates. The incumbent will make work assignments, set or negotiate deadlines, and designate completion dates. The incumbent makes final decisions on selections, evaluates performance, and takes disciplinary action when necessary. The incumbent coordinates leave, approving time as appropriate and arranging cross coverage in order to provide adequate coverage for assigned areas and other related activities of personnel assigned to Radiology. The incumbent instructs employees in assigned tasks and job techniques, conducts formal and informal on-the-job training, and answers questions on procedures,
policies, and directives. The Incumbent is responsible for the management and reporting of workload data related to all Radiology sections. Responsible for creating and updating scheduling notes for all clinics. Works with subordinates to complete appointment processing in a timely manner. It also involves providing education (and re-education) to referring clinicians on how to timely/completely/accurately complete radiology orders. The incumbent evaluates and determines results, plans and institutes administrative methods and procedures and establishes or recommends program objectives. Acts as a representative of the AO, with full responsibility to make decisions assuring maximum utilization of
personnel. Develops and administers a formal continuous improvement plan or method for reviewing and appraising the effectiveness of all Radiology activities. Analyzes and reports information gathered as a basis in making improvements in efficiency to the veteran. Plans training programs for Medical Support Assistants, develops and maintains an efficient work force of employees which is an integral part of the clinic operation. Provides technical and clerical assistance to the professional staff on all administrative matters and activities. The purpose of the work is to develop, manage, coordinate, improve and oversee needed administrative services for the various Radiology modalities. Work contributes to the improvement
of patient care delivery with the goal of providing a seamless continuum of care. Assessment of productivity, effectiveness, and efficiency of program operations or to analyze and resolve problems are necessary components of the work performed in order to be able to provide recommendations to resolve problems in administration of the programs. Work also includes developing related procedures and
guidelines to supplement the established administrative regulations and administrative documents.

Work Schedule: Monday - Friday 7:00am - 3:30 pm
Telework: AD HOC
Functional Statement #: 54651-0

Lead duties and responsibilities include:

• Leads the activities of the production and service areas
• Reviews daily work assignments and makes adjustments accordingly
• Communicates instructions and information to employees concerning work to be accomplished
• Relays any problems and/or events to supervisors and managers
• Provides on the job training to lower graded food service workers and documents training
• Completes safety and sanitation inspection checks
• Ensures food production and service areas are properly set up
• Performs final check of trays for proper temperature and accuracy as indicated on tray ticket
• Observes work performance of employees and provides feedback to supervisors
• Participates in performance improvement programs and documents quality improvement data
• Performs other related duties as assigned.

• Sets up tray line station with correct supplies and food items
• Serves food, cafeteria style
• Breaks down and cleans assigned station
• Sets up dining room tables for service
• Delivers meal trays to patients' bedside and reports comments and/or complaints to supervisor or dietitian
• Prepares individual and bulk nourishments and supplemental foods/beverages
• Determines the quantities of ingredients needed
• Makes conversions between the metric system to standard system
• Performs heavy duty cleaning tasks throughout food service areas
• Provides assistance to cooks in the food preparation areas
• Performs other related duties as assigned.

• Oversees and coordinates efforts to integrate and link conservation strategy with the planning, allocation, utilization, and evaluation of financial and other resources.
• Presents information to the State Leadership Team (SLT) on linkages between utilization of financial resources and conservation outcomes.
• Establishes the annual budget for state office training activities.
• Participates in developing strategic and business plans to ensure the state continues to meet the mission responsibilities of the NRCS.

Total Compensation Package - Check out IHS's outstanding total compensation package for this job: Total Compensation | Pay (ihs.gov)

• Collaborate with primary care providers, clinic nurses, public health nursing, DM care management, social services, and contracted vendors to ensure that the patient's care needs are completed in a timely and cost effective manner to maximize each visit.
• Responsible to manage patient care coordination in delivery of PRC service; will review, determine, and coordinate PRC care for assigned patients with other members of the multidisciplinary team in order to optimize patient care.
• Conducts planning for scheduled patients and communicates the patient needs and recommended treatment to care team members.
• Participates in departmental orientation, on the job training and quality improvement programs/initiatives; documents care appropriately in the electronic health record; and routinely assess client's status and program.
• Manages aspects of the planning progress in anticipation of patient variances and transitions collaborate and communicates with the physician and the rest of the care management multidisciplinary team to facilitate healthcare planning.

Total Compensation Package - Check out IHS's outstanding total compensation package for this job: Total Compensation | Pay (ihs.gov)

• Collaborate with primary care providers, clinic nurses, public health nursing, DM care management, social services, and contracted vendors to ensure that the patient's care needs are completed in a timely and cost effective manner to maximize each visit.
• Responsible to manage patient care coordination in delivery of PRC service; will review, determine, and coordinate PRC care for assigned patients with other members of the multidisciplinary team in order to optimize patient care.
• Conducts planning for scheduled patients and communicates the patient needs and recommended treatment to care team members.
• Participates in departmental orientation, on the job training and quality improvement programs/initiatives; documents care appropriately in the electronic health record; and routinely assess client's status and program.
• Manages aspects of the planning progress in anticipation of patient variances and transitions collaborate and communicates with the physician and the rest of the care management multidisciplinary team to facilitate healthcare planning.