Total 3,139 Customer Service job vacancies in MO - Kansas City Downtown/Plaza - Kansas City - KC Downtown 12th & Charlotte (64106)

Job Description & Requirements

We are hiring a reliable and experienced cleaner for our centre, based in Upper Thomson. The centre cleaner will be responsible for the maintenance, cleanliness and upkeeping the centre premise.

Duties & Responsibilities

· Disinfecting and cleaning of classrooms, gym, common areas and toys

· Dusting and wiping down of tables, chairs, etc.

· Dusting and cleaning of cupboards and bookshelves

· Sweeping, vacuuming, and mopping of floor

· Washing and sanitisation of toilets and basins

· Ensure toilets are thoroughly dry to prevent slipping

· Cleaning of doors and classroom window panels

· Cleaning of yard windows

· Cleaning of centre signboards

· Ensure corners where dirt is accumulated is removed

· Emptying of waste bins and disposal of trash

· Restocking of toilet supplies and paper towels

· Maintenance and upkeeping of pantry

· Cleaning of refrigerator and microwave

· Any other ad-hoc duties as assigned by the reporting officer

Job Requirements:

· Previous experience as an office cleaner is preferred

· Hard working, attention to detail and adhere to punctuality

· Ability to lift heavy equipment as and when needed

· Ability to communicate in English and Mandarin

Working Hours:

Mondays to Fridays: 7am – 4pm

Saturday 7am- 11am

Break: 10am – 11am

Location:

Upper Thomson

Contract : 2 year renewable contract

Monthly Salary : $2200 to $4000

Job Description

· Provide L1 and L2 on-site / remote IT support and fulfil service requests for CLIENT employees in all CLIENT locations.

· Perform asset tracking of all corporate devices (from purchase to disposal)

· To be responsible for end-to-end process for all new tickets in the ESM tool, incoming phone calls, Teams messaging to the Service Desk, including, but not limited to providing first call resolution, logging of ticket, escalation of ticket, regular following up with users and tracking the closure of tickets within agreed SLA.

· Utilize ESM tools (e.g., ServiceNow) to manage all ESM tickets, adhering to response and resolution times based on ticket severity and document key actions within the ticket accurately.

· Support the Team Lead in providing dedicated support for approximately 200 VIP users and be available for after-hours VIP (VP and above) support. Advanced notice will be provided by EDX team.

· Provide CLIENT employees with information and support related to CLIENT's corporate systems. Provide guidance to employees on how to perform self- service support and Service Desk's available modes of support.

· Monitoring of health of corporate systems and escalate abnormalities to the Team Lead.

· Escalate any company-wide incidents (disruptions or outages in CLIENT's corporate systems) to the Team Lead.

· Assist to implement service improvement plans approved by the EDX team.

· Adhere to ITIL processes and frameworks, ensuring best practices in IT service management.

· Adhere to established processes and best practices within the IT

Service Desk playbook.

· Refer to the solutions/knowledge in the IT Service Desk playbook for reference and to facilitate self-service troubleshooting by CLIENT users

· Contribute to a positive team environment and embrace a culture of excellent customer service and continuous improvement.

· Continuously update skills and knowledge to stay current with industry trends and technologies.

For the 1 x Support Engineer

Nitec or Diploma in Computer Science, Information Technology, or a related field.

Certifications

For the 3 x Senior Support Engineer

· The below certificates (or equivalent) are preferred, but not mandatory

o Microsoft 365 Certified: Endpoint Administrator Associate

o Microsoft 365 Certified: Fundamentals

o CCNA

ITIL 4 Foundation Certification.

Technical Skills

· Proficiency with Windows OS, Active Directory, corporate network and common hardware/software troubleshooting for Windows laptops.

· Expertise in macOS, iOS device management and troubleshooting.

· Strong proficiency in Microsoft 365 applications and service, as well as Microsoft Azure.

· Experience with endpoint protection solutions such as web proxy, remote browser isolation and endpoint detection & response solutions

· Familiarity with meeting room video conferencing and AV solutions and troubleshooting.

Proficiency in using ESM tools such as ServiceNow.

Experience

For the 3 x Senior Support Engineer

· At least 5 years of experience in a service desk or technical support role, with exposure to a variety of devices and applications in a corporate environment.

· Experience as system engineer/ system administration in any of the systems listed in Annex C is an added advantage.

· At least one of the senior engineers (or Team Lead) needs to have macOS experience.

For the 1 x Support Engineer

· At least 2 years of experience in a service desk or technical support role providing L1 support, with exposure to a variety of devices and applications

· in a corporate environment.

· Excellent communication and interpersonal skills.

· Strong problem-solving abilities and analytical skills.

· Ability to work independently and collaboratively within a team.

· Strong time management and multitasking skills.

· High level of customer service orientation.

· Take ownership of assigned tickets and actively seek for solutions to resolve the ticket.

Ability to work in a fast-paced environment and work under pressure.

About ST Engineering

ST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence, and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange.

Our history spans more than 50 years, and our strategy is underpinned by our core values – Integrity, Value Creation, Courage, Commitment and Compassion. These 5 core values guide every aspect of our business and are embedded in our ST Engineering culture – from the people we hire, to working with each other, to our partners and customers.

About our Line of Business – Mission Software & Services

Our Mission Software & Services business provides leading-edge mission critical command, control, and communications (C3) systems with secured IT infrastructure and managed services. We support our client’s innovation journey through design thinking, analytics, and AI-enabled decision support with our full suite of cloud computing solutions. We provide intelligent, actionable insights and sustainable solutions to our valued partners in diverse industries including defence, government, and commercial sectors.

Be Part of Our Success

• Provide maintenance and support for Customers' Enterprise IT Network Services.
• Perform break-fix which include troubleshooting and problem identification for any network services.
• Develop test cases and conduct proof of concept tests on new software and hardware prior to upgrade/deployment.
• Work closely with Project Manager/ Team Lead to fulfil project deliverables and operational request.
• Conduct regular scans/patching to ensure managed devices are compliant
• Establish TAC cases with the principal vendor for complex problem until its resolved.

Qualities We Value

• Minimum 1 – 2 years of hands-on network technical support experience in SI Environment.
• Cisco certification is preferred, ie. CCNA, CCNP etc.
• Experience with LAN, WAN, Data and Security networking in implementation, maintenance support and break-fix.
• Hands-on experience working with Cisco/Alcatel/Dell Switching and Routing, NTP Server, Fortinet and Checkpoints firewall with IPS in Data Centre Technologies.
• Strong knowledge of TCP/IP, STP, LACP, MLAG, Port-Security and other networking Protocols.
• Maintain Network Documentation, including diagrams and configuration files.
• Implement security best practices and ensure compliance with relevant regulations.
• Stay updated with industry trends and emerging technologies related to Data Centre Networking.
• Experience working in a team-oriented, collaborative environment.

Our Commitment That Goes Beyond the Norm

• An environment where you will be working on cutting-edge technologies and architectures.
• Safe space where diverse perspectives are valued, and everyone’s unique contributions are celebrated.
• Meaningful work and projects that make a difference in people’s lives.
• A fun, passionate and collaborative workplace.
• Competitive remuneration and comprehensive benefits.

Job Description & Requirements

We are hiring a reliable and experienced cleaner for our centre, based in Upper Thomson. The centre cleaner will be responsible for the maintenance, cleanliness and upkeeping the centre premise.

Duties & Responsibilities

· Disinfecting and cleaning of classrooms, gym, common areas and toys

· Dusting and wiping down of tables, chairs, etc.

· Dusting and cleaning of cupboards and bookshelves

· Sweeping, vacuuming, and mopping of floor

· Washing and sanitisation of toilets and basins

· Ensure toilets are thoroughly dry to prevent slipping

· Cleaning of doors and classroom window panels

· Cleaning of yard windows

· Cleaning of centre signboards

· Ensure corners where dirt is accumulated is removed

· Emptying of waste bins and disposal of trash

· Restocking of toilet supplies and paper towels

· Maintenance and upkeeping of pantry

· Cleaning of refrigerator and microwave

· Any other ad-hoc duties as assigned by the reporting officer

Job Requirements:

· Previous experience as an office cleaner is preferred

· Hard working, attention to detail and adhere to punctuality

· Ability to lift heavy equipment as and when needed

· Ability to communicate in English and Mandarin

Working Hours:

Mondays to Fridays: 7am – 4pm

Saturday 7am- 11am

Break: 10am – 11am

Location:

Upper Thomson

Job Description & Requirements

We are hiring a reliable and experienced cleaner for our centre, based in Upper Thomson. The centre cleaner will be responsible for the maintenance, cleanliness and upkeeping the centre premise.

Duties & Responsibilities

· Disinfecting and cleaning of classrooms, gym, common areas and toys

· Dusting and wiping down of tables, chairs, etc.

· Dusting and cleaning of cupboards and bookshelves

· Sweeping, vacuuming, and mopping of floor

· Washing and sanitisation of toilets and basins

· Ensure toilets are thoroughly dry to prevent slipping

· Cleaning of doors and classroom window panels

· Cleaning of yard windows

· Cleaning of centre signboards

· Ensure corners where dirt is accumulated is removed

· Emptying of waste bins and disposal of trash

· Restocking of toilet supplies and paper towels

· Maintenance and upkeeping of pantry

· Cleaning of refrigerator and microwave

· Any other ad-hoc duties as assigned by the reporting officer

Job Requirements:

· Previous experience as an office cleaner is preferred

· Hard working, attention to detail and adhere to punctuality

· Ability to lift heavy equipment as and when needed

· Ability to communicate in English and Mandarin

Working Hours:

Mondays to Fridays: 7am – 4pm

Saturday 7am- 11am

Break: 10am – 11am

Location:

Upper Thomson

We’re seeking a friendly and professional Dental Assistant to join our team at the Ang Mo Kio branch! We want to hear from you if you’re passionate about providing great patient care and ensuring smooth clinic operations.

Responsibilities:

• Patient Care: Be welcoming to patients and ensure they feel comfortable and cared for.
• Patient Support: Answer questions, handle concerns, and create a positive experience.
• Professionalism: Maintain a neat appearance and represent the clinic positively.
• Confidentiality: Handle patient records and clinic documents with care and discretion.
• Front Desk Duties: Manage appointments, phone calls, and financial tracking. Keep the clinic tidy and inviting.
• Clinic Support: Assist dentists during procedures and ensure supplies are stocked. Prepare treatment room and instruments required for dental procedures. Chair-side assisting during treatment procedures.
• Communication: Interact professionally with patients, staff, and external partners.
• Compliance: Follow company policies and support day-to-day clinic operations.

Training will be provided.

Job Responsibilities:

- Support end user onsite and remotely to resolve IT related issues daily

- Maintain Desktops Hardware Configuration & Operating Systems

- Handle and manage Servers with VMware, HyperV (On Job Training provided)

- Provide setup to servers, san storages, NAS storages (On Job Training provided)

- Provide setup to firewall, network switches & networking equipment (On Job Training provided)

Project

- Integration project for Office Setup / Coordination Works

- Relocation project for Customer's Office in Singapore / Coordination Works

- Data destruction / Data Degaussing

- Data Centre Works

* Driving License in Singapore is preferred

* Van to drive or taxi/Grab claims provided

* Additional Onsite Incentives between $100 to $250 per month presented

Job Requirements:

- Willing to learn IT new skills

- Experience in Troubleshooting and Repairing of PC/Notebooks

- Able to Work Independently, Self-motivated and Diligent

- Written and spoken Language Proficiency in English & Chinese as there is a requirement to handle Chinese speaking customers’ technical enquires & conduct trouble shooting based on customers’ feedback.

- Candidate must possess at least Nitec/Diploma/Advanced/Higher/Graduate Diploma in Computer Science/Information Technology or equivalent.

- No experience welcome

Position Description:

The Client Care Associate will be part of our Client Services team within the Global Contact Center organization and will be responsible for supporting financial institutions and partners with our Visa Commercial Solutions and Visa Direct products. As a Client Care Associate, you will be working with external clients and banks along with internal Technical Solutions, Compliance, Treasury, Product and Technical teams regarding issue management and support for Visa Commercial Solutions and Visa Direct Products/Services.

Specific Responsibilities will include:

* Provide service to clients via phone calls and online support cases that are advanced and escalated (Level 2 support)

* Investigate and research issues, gather additional information as needed, to successfully resolve or re-route the issue. Determine which issues need escalation or routing to other internal teams

* Identify file formats and connection errors (APIs, STFP, JSON, SWIFT- PACS, MT, ISO, Etc.) to determine if sufficient information is provided for issue resolution

* Build strong customer relationships with the ability to simplify complex problems to support business and clients’ needs

* Partner across teams and departments for process improvement initiatives

* Assist/train clients to address questions that may come up regarding the funds movement

* Comfortable with global banking protocols, i.e. account numbers, IBAN, CLABE, SWIFT BIC ET. To provide clients with help regarding these types of questions. Ability to validate the client has provided right information per Visa rules to initiate wire transfers efficiently

* Perform all related duties and special projects as assigned

* Participate in all required training sessions for compliance (OFAC, AML, etc.)

* Shift scheduling will be determined upon filling positions, with 24 by 7 operating hours

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.