Total 6 Customer Service job vacancies in ME4 4YH

Medway Council are recruiting for a permanent Experienced Children in Care Social Worker

+ £5,500 market premia + £3,000 annual retention payment after 1 years' service

MAIN PURPOSE OF JOB

To provide a high quality and effective professional casework service, taking responsibility for working and managing a caseload within a framework of appropriate supervision, dependent upon the complexities of these cases and the social worker's experience.

To comply with legislation, statutory guidance and local policies and procedures.

To be competent in all areas of the PCF at Social Worker level and The Knowledge and Skills Statement (KSS) for approved child and family practitioners.

Main duties and responsibilities:

• Manage a caseload within a framework of appropriate reflective supervision, undertaking focused, analytical assessments, SMART care plans and reviews that have clear objectives and outcome measures in order to ensure that all looked after children receive a service that reflects the Council's commitment to achieving positive outcomes for our looked after children.
• Demonstrate and model good practice that reflects a commitment to relationship and strengths based practice, working collaboratively with children and their families.
• Work directly with children and young people to establish their lived experiences, wishes and feelings, using a variety of techniques, as required.
• To work with children and families in a variety of diverse and complex contexts, such as mental ill health, disability, substance misuse, domestic abuse, sexual and criminal exploitation, radicalisation, poverty, discrimination, and immigration.
• Consistently use the Signs of Safety practice model in assessments and interventions with looked after children, their families and their carer's.
• Demonstrate the ability to collaboratively engage and develop quality Life-story work with all Looked After Children so they have a good understanding of their family and their story both in care and before care.

WORKING STYLE

The workstyle for this role has been assessed as 'Hybrid'. This means the post holder will have a flexible workstyle and be able to work from a variety of locations. There is an expectation that the post holder will be office based for a minimum of 2 days each week and for the whole week whilst on duty.

if you would like to apply for this role please email your CV to Delanie.heyes@servicecare.org.uk or call 01772 208964

Medway Council are recruiting for a number of permanent Senior Practitioner within the Children's Services team.

+ £6,000 market premia + £3,000 annual retention payment after 1 years' service

MAIN PURPOSE OF JOB

Assist the Team Manager in supporting the team in safeguarding and promoting the well-being of vulnerable children and young people through the provision of high quality social work practice, supporting them to achieve their full potential, living within their family if safe to do so.

Model best practice, sharing learning, and offering a safe reflective space for less experienced practitioners in your team to develop.

Participate in effective partnership working and engagement and work collaboratively with a range of organisations, statutory and voluntary in delivering services to children and young people.

Comply and support others to comply with legislation, statutory guidance and local policies and procedures.

Maintain personal and professional training and development as part of your commitment to continuous professional development, utilising supervision and your annual personal development review plan, to support your growth and development as a practitioner and leader.

As a Senior Practitioner you will be in a leadership role within the team whereby you may be required to deputise for the team manager, supervise staff, lead in an area of specialism and support the team practically and emotionally with oversight and support from the Team Manager.

Main duties and responsibilities:

• Manage a reduced caseload within the appropriate statutory framework to a high standard. Your casework will consist of complex and joint casework with less experienced members in the team, where your role will be to oversee practice and support the development of your team.
• Demonstrate expert and effective practice in complex situations that reflects a commitment to relationship and strengths-based practice, assessing and managing higher levels of risk and working collaboratively with children, young people and their families and carers.
• Contribute to the learning and development of others in your team, including providing advice and support to less experienced staff on aspects of casework ensuring a high level of practice is demonstrated.
• Supervise staff within your team including student social workers, newly qualified social workers, family support workers and/or personal advisors. The Team Manager will retain overall responsibility for the team.
• Lead on an area of practice that is relevant to your service and be an expert in this area, within your service, providing training opportunities, consultation and sharing resources. Where available you should be part of a Medway Safeguarding Children's Partnership (MSCP) Champions group for your area of specialism.

WORKING STYLE

The work style for this role has been assessed as 'Hybrid'. This means the post holder will have a flexible work style and be able to work from a variety of locations. There is an expectation that the post holder will be office based for a minimum of 2 days each week and for the whole week whilst on duty.

If you would like to apply for this role please email your CV to Delanie.heyes@servicecare.org.uk or call 01772 208964

Medway Council are recruiting for a fostering Social worker Private fostering

To contribute to the delivery of a highly effective Children's Social Care Service, taking responsibility for working and managing a caseload within a framework of appropriate supervision. (This will be dependent upon the complexities of the cases and the post qualification experience of the social worker).

To work with connected carers and children placed in a connected carers arrangement, providing support as appropriate.

To assess, plan, use evidence based analytical practice to implement and evaluate safeguarding measures to ensure all children are given the opportunity to reach their full potential.

To complete a range of assessment related to connected carers, including Special Guardianship, Viability and Connected Carers assessments.

To complete all assessments within regulated deadlines and timescales, and submit these reports to Court or Fostering Panel as required.

To attend Court, Fostering Panel and other forums as appropriate to present assessments.

if you're interested in this role please email your CV to Delanie.heyes@servicecare.org.uk

Medway Council are recruiting for a Children's Social worker

Salary

Up to £41,567

+ £5,500 market premia + £3,000 annual retention payment after 1 years' service

As a Childrens Social Worker you will need to:

To provide a high quality and effective professional casework service, taking responsibility for working and managing a caseload within a framework of appropriate supervision, dependent upon the complexities of these cases and the social worker's experience.

To comply with legislation, statutory guidance and local policies and procedures.

To be competent in all areas of the PCF at Social Worker level and The Knowledge and Skills Statement (KSS) for approved child and family practitioners.

ACCOUNTABILITIES

Manage a caseload within a framework of appropriate reflective supervision, undertaking focused, analytical assessments, prepare SMART care plans and reviews that have clear objectives and outcome measures in order to ensure that all looked after children receive a service that reflects the Council's commitment to achieving positive outcomes for our looked after children.

Demonstrate and model good practice that reflects a commitment to relationship and strengths-based practice, working collaboratively with children and their families.

Work directly with children and young people to establish their lived experiences, wishes and feelings, using a variety of techniques, as required.

To work with children and families in a variety of diverse and complex contexts, such as mental ill health, disability, substance misuse, domestic abuse, sexual and criminal exploitation, radicalisation, poverty, discrimination, and immigration.

For this position, you must have -
* A degree or masters in Social Work (or any other recognised equivalent qualification)
* HCPC registration



Working with Service Care Solutions comes with many benefits, including -
* A specialist consultant within an experience and dedicated Social Work recruitment team
* Excellent rates of pay
* An extensive range of Social Work vacancies available throughout the UK
* Payroll service twice a week

If you are interested in the role, or know of anyone who may be, please contact Mike at Service Care Solutions on 01772 208964 or email Delanie.Heyes@servicecare.org.uk.

Service Care Solutions also offers a £250 referral bonus! So if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed!

TSB Bank Plc


Job Title: Customer Service Consultant (Money Confidence Expert)Function: Branch BankingLocation: ChathamHours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basisSalary: £25,288 (£23,200 base, plus cash allowance of £2,088) and excellent benefits At TSB, we're all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community.We are looking for someone who is passionate about customer experience. How you’ll make a differenceAs a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face-to-face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know about them and their unique needs. Being responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer. By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them. What you’ll bring
- Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
- Have a flair for understanding what customers need and the best way to support them with their current and future goals.
- Ability to help answer questions and sort out problems. 
- Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
- Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self-serve using their own device or branch tablets with our online banking and mobile App.
Location
- Candidates must be able to commute to other branch locations, typically, a journey from home to work of up to 1¼ hours or approximately 25 miles is considered to be reasonable by TSB.
What we offer in returnWe’ll pay you a base salary of £23,200 from day one, and an excellent benefits package which includes:
- Extra 9% of your salary (£2,088) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
- Variable Pay Award (5%/£1,160 on target) based on company performance.
- Fantastic company pension – TSB contributing up to 13%
- 25 days holidays (plus bank holidays)
- Private Healthcare
If this sounds right up your street, come and join our team. We make things happen!
We are TSB. Life Made More.
#LI-KS1

What skills and experience we're looking for

Do you want to work in a supportive environment with exciting plans for the future?

We require a Learning Support Assistant to joinVictory Academy to provide support to our Key Stage 3 and 4 students.You will work as directed by the SENCO with individual students and groups of students, supporting with the monitoring of progress for individuals. Due to the nature of the role a patient, caring and compassionate approach is needed. This post is suitable if you are looking to build your experience working with SEND pupils, but also current Teaching Assistants who are willing to undertake training and development related to the role.

Other responsibilities include assisting in the promotion of high standards of behaviour and conduct within the Academy and to provide support for colleagues through the enactment of Academy policy and procedure. Supporting colleagues as directed in all aspects of learning, personal development and emotional literacy both within classrooms and in other defined learning environments. You will have the ability to work calmly under pressure and to adapt quickly and effectively to changing circumstances.

What the school offers its staff

What our Trust will offer you:

• Competitive Pay Scales: Our TSAT pay scales exceed national standards.
• Collaborative Support: Benefit from resources and mentoring.
• Professional Development: Explore excellent CPD opportunities.
• Pension Scheme Membership: Secure your future with membership in the Local Government Pension Scheme.
• Fitness and Wellness: Enjoy reduced membership fees for our fully-equipped fitness suite and classes, conveniently located at New Horizons Children’s Academy and Rochester Grammar School.
• Staff Wellbeing Focus: Access our 24/7 Employee Assistance Programme, free flu vaccinations, and eye care vouchers.
• Convenient Parking: Park for free in our staff car park.
• Cycle to Work Scheme: Promote health and sustainability through our Cycle to Work initiative.
• TSTARS Staff Recognition: Be part of our Staff Recognition Programme, with seasonal rewards for all staff.
• Refer a Friend: Spread the word and benefit from our Refer a Friend Scheme

Commitment to safeguarding

We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. This post is subject to an enhanced DBS check.