Total 150 Customer Service job vacancies in Luton, LU2 9TN

About the job
Salary: £23,893 - £24,702 a year pro rata
Hours per week: 37 & 35
Contract type: Permanent

Are you passionate about helping people and providing exceptional customer service? We’re looking for a dedicated Customer Contact Advisor to join our team. In this role, you'll be the first point of contact for the public, offering information, advice, and guidance across multiple channels. Your responsibilities will include handling enquiries, providing clear and accurate information, and dealing with complex issues with tact and professionalism. You’ll also be using various ICT and customer contact systems, including Windows-based computer packages and case management systems, to ensure efficient service delivery. If you enjoy problem-solving and thrive in a dynamic environment, this job is perfect for you.

Please note this role does not attract sponsorship.

About you
You bring a wealth of experience working in a customer contact environment where you’ve provided information, advice, and guidance. You have a natural ability to communicate effectively, handling enquiries and offering advice in clear, fluent English. Your skills extend to dealing with difficult situations politely and tactfully, establishing and quickly assimilating facts, and accurately recording concise information.

You’re proficient with multiple ICT systems and have strong numeracy skills. Additionally, you can interpret complex legislation such as Housing Benefits, Housing, Adult Social Care, or Council Tax. You’re committed to equality and understand the impact of discrimination on service delivery. Ideally, you hold a customer care qualification or have equivalent experience and training. You’re flexible with your working hours to meet service needs and can travel throughout the Borough as required.

If you’re excited about making a difference and growing your career in customer service, we’d love to hear from you. Join us and be a part of a team that truly values your contributions and supports your professional growth!

This is a public facing role so you’ll need to show off your fluency in speaking and writing English

About us
Our ambitious Luton 2040 Vision – that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.

The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?

Benefits
We offer a range of excellent staff benefits which include:

- From 25 to 32 days’ annual leave: linked to length of service and grade
- Buying annual leave scheme: buy up to 20 days additional annual leave
- Career Pathways: step up in your career or move into a specialist area
- Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant
- Generous relocation package: up to £8,000 (subject to eligibility)
- Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home
- Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns
- Training and support: unlimited access to development courses, mentoring and support and clear career pathways
- Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons
- Arriva Travel Club: great value savings on local bus travel

How to apply
We understand that job applications take time and effort, but a high-quality application shows that you are professional with a good attention to detail. The recruiting manager may receive a number of applications for each job advertised so you want yours to stand out!

Proud member of the Disability Confident employer scheme

If you would like to find out more information about this role, please see the attached job specification.

We have an exciting opportunity for an efficient administrator to support in our Community Division clinical teams.

The successful candidate will have good organisation and people skills, be computer literate and have the ability to work with limited supervision.

The post holder will provide a comprehensive and high-quality administrative support service and will be expected to deliver excellent customer care. The post holder will have the ability to support with call handling whilst being empathetic and understanding to service users.




• Daily retrieval of referrals received, opening, and uploading to Rio.
• Attending weekly MDT meeting with clinical team to review referrals, recording of minutes and action plan.
• Booking of appointments and diary management for Clinical team.
• Sending appointment letters in a timely manner.
• Sending text messages for upcoming appointments where applicable
• Telephone calls to and from service users, stakeholders, and outside agencies.
• Close working relationship with various internal teams and any other outside agencies.
• Ensuring all actions against admin role are followed through daily with completion or carry over for further discussion.
• Daily maintenance of email inbox
• Attending monthly business meetings to record minutes and disseminate to team.
• Responding in a timely manner to requests from Clinical Leads, Operational Managers and Operations Director.
• Supporting Office Manager with required information in relation to the referrals received.
• Attending any ad-hoc meetings in relation to the team.

Successful applicants will be able to organise their own workload and have excellent interpersonal skills and a friendly telephone manner. There is a need to be able to work to tight deadlines and withstand the pressure of a busy department and it is essential that you are able to work on your own initiative.





Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

Please see attached Job Description and Person Specification for full detail and main responsibilities of the role.


This advert closes on Sunday 21 Jul 2024

Job Description

WHAT WILL KEEP YOU BUSY:

This position is Monday to Friday 40 hours per week 1/2 hour unpaid lunch break. 6.30am - 2.30pm

There is occasional bank holiday working and start time can be flexed if required to 7am and finish 3pm

• Working alongside the chef and team member to support FOH and admin reporting to general manager at sister site.
• Provide leadership and guidance to all team members to ensure a positive customer experience, under the guidance of the Manager
• Complete weekly admin & due diligence needs to be computer literate
• To support manager with team meetings on a regular basis to communicate targets, standards required and company and client information.
• Ensure that customers are given a prompt and efficient service and that their food / room service and value expectations are consistently exceeded.
• Conduct Food Safety and Health and Safety Risk Assessments and ensure that all standards and procedures in respect of Hygiene and Safety are established and maintained
• Assist with core catering operations when required
• Cleaning and replenishment of refreshment areas within the building

Company Description

Service Supervisor

Luton

Benefits:

• 28 Days holiday including bank holidays
• Plus your birthday off
• 3 volunteering days
• 3 days grandparent leave
• 24 week’s enhanced maternity leave
• Secondary career leave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our HAPI app; high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Cycle to work scheme

Do you have a passion for co-ordinating impeccable service? Are you supportive, organised and articulate? Do you have what it takes to drive for continuous improvement? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a Service Supervisor who supports their team, enabling them to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.

We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.

If you are a Service Supervisor who thrives on delivering extraordinary experiences, and loves to cultivate a harmonious and collaborative team, we would love to hear from you!

Qualifications

• Have experience in a supervisory or Team Leader role with the catering hospitality industry
• Use your entrepreneurial skills to create a thriving and successful working environment to grow the role and business
• Possess excellent supervisory and communication skills
• Good delegation and influencing skills
• Able to demonstrate your analytical approach to problem solving
• Have the ability to display a real passion for food and customer service
• Self motivating and be an independent worker

Additional Information

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.

BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.

Join us and bring your unique perspective to our team.

Proud member of the Disability Confident employer scheme

Apprentice Junior IT Service Desk Analyst - Luton

Are you looking to start your career in IT?

Our friendly, highly experienced IT team are looking for an Apprentice Junior IT Service Desk Analyst, who is technical minded and aspires to develop a career within the IT sector.

As an Apprentice Junior IT Services Desk Analyst, you will be providing first line support for internal IT issue and queries, and troubleshooting issues with laptops, desktops and mobile devices.

No experience necessary as during this apprenticeship, you will learn a vast range of knowledge, skills and behaviours covering topics including:

• An Introduction & Core IT Essentials
• Networking Components & Problem Solving
• Cloud & IT Security Principles
• Operating Systems & Wireless Networks
• Basics of Coding & Scripting (HTML & Linux)

Understanding and championing these key principles will support you to you reach the goal of becoming an IT Helpdesk Analyst at the end of the apprenticeship.

What we offer you

The opportunity to be part of one of the fastest growing specialist FM providers in the UK. This means that as our teams continue to grow, so can you.

The good stuff

• We are employee-owned, making you a beneficiary of our future success
• 33 days holiday
• Company sick pay
• Maternity and Paternity pay
• 24hr online GP access as well as mental health, wellness, financial and legal support
• Two paid volunteering days annually – from beach cleans to supporting your local community. You choose…
• More than 250 perks and hundreds of exclusive deals and discounts
• Lots of training, development and apprenticeships opportunities programmes to grow and progress your career
• Our Mosaic committee and Mental Health First Aiders leading the change on all things Wellbeing, Diversity & Inclusion at Churchill
• All year-round recognition and annual awards programme to thank our shining stars

As an Apprentice Junior IT Service Desk Analyst, you’ll be responsible for:

• First line support for internal IT issue and queries, taking enquires by phone and email. Troubleshooting issues with laptops, desktops and mobile devices
• Supporting remote offices with network and IT equipment on site
• Maintaining, updating and creating administration documentation
• Using a helpdesk software to log calls with descriptions of issues, progress and solutions.
• Management of incoming emails and calls to the IT team.
• Administration and support with IT assets and equipment including iPads and mobile phones.
• Support on IT projects when required

As an Apprentice Junior IT Service Desk Analyst, you’ll have:

• Good attributes to work as part of a team
• Logical and structured approach
• Evidence of experience of working to deadlines
• Ability to manage conflicting demands and work at all levels across a diverse organisation
• High level of attention to detail

Information Communications Technician Training

You will undertake the ground-breaking ICT Support Technician Level 3 qualification with the training provider Remit Training.

In this apprenticeship, you will be trained on how to deliver efficient operation and control of IT and/ or Telecommunications infrastructure, comprising physical or virtual hardware, software, network services and data storage.

These modules are designed to jump-start your career and make you stand out in an increasingly competitive field.

Our commitment to Diversity, Equity and Inclusion

Churchill is an inclusive, equal opportunity employer and seeks to attract, develop and retain the best people from the widest network. We’re committed to ensuring that all candidates are treated fairly, and with respect and dignity.

Reasonable adjustments

Please let us know if there are any adjustments we can make to support you during our recruitment process. We’re happy to help.

Keywords:

IT, Luton, Apprentice, Apprenticeship

About us
Our ambitious Luton 2040 Vision – that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.

The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?



About the job
Salary: £36,648 - £39,186 a year plus £5,500 market supplement and £963 essential car user allowance (subject to criteria)
Hours per week: 37
Contract type: Permanent

Join our dynamic Children Social Care Team at Luton Borough Council. We currently have opportunities for Social Workers to join us in our Family Safeguarding Service and our Family Assessment and Support Service.

We are actively seeking passionate Children’s Social Workers to become integral members of our growing and dedicated teams. As a Children’s Social Worker at Luton, you’ll join a supportive learning culture, be able to influence change, challenge others and share your expertise.

Embark on a fulfilling journey in children's social work by collaborating with children, young people, families, and agencies to provide support and protection. Conduct clear, accurate assessments, coordinate multi-agency approaches, and build positive relationships. Aim for workforce stability and permanency through continuous professional development. Our Career Development Framework supports progression from a Newly Qualified Social Worker to Senior Practitioner, guiding you toward future career goals.

Please note this role does not attract sponsorship.

About you
To join, you’ll need a Dip SW, CQSW or recognised equivalent qualification, along with substantial experience in health or social care. You will also need to be registered with Social Work England. You’ll have a great understanding of the Children Act 1989 and other key legislation. Importantly, you’ll also know how to communicate calmly and effectively with a range of people. This’ll help you to manage a range of situations confidently.

So, if you are ready to embark on the extraordinary journey, click the link to apply and start your LBC journey today.

Application process
Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and convictions; and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020). A person’s criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. However in the event of the employment being taken up, any failure to disclose such offence, as detailed above, will result in dismissal or disciplinary action by the Authority.

Additional information
Step into our friendly and hardworking team, integral to our continuous improvement. With a shared commitment to eradicating poverty by 2040, seize the opportunity to be part of something inspiring. Receive dedicated support to achieve remarkable feats and enjoy exceptional benefits, including:


-From 25 to 32 days’ annual leave: linked to length of service and grade
-Buying annual leave scheme: buy up to 20 days additional annual leave
-Career Pathways: step up in your career or move into a specialist area
-Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant
-Generous relocation package: up to £8,000 (subject to eligibility)
-Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home
-Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns
-Training and support: unlimited access to development courses, mentoring and support and clear career pathways
-Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons
-Arriva Travel Club: great value savings on local bus travel

Proud member of the Disability Confident employer scheme

About us
Our ambitious Luton 2040 Vision – that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.

The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?

About the job
Salary: £36,648 - £39,186 a year plus £5,000 market supplement and £963 essential car user allowance (subject to criteria)
Hours per week: 37
Contract type: Permanent

We are looking for Occupational Therapists to join our supportive and growing team in Adult Social Care where you will be working to promote the independence, inclusion and well-being of all adults with social care needs.

You will be working in a Strengths Based way enabling people to:

Have dignity, choice and control in their lives
Live safe, healthy and fulfilled lives
Have an active role in a stronger and prosperous community
Identify the support they need in order to achieve the goals and outcomes that are important to them.
This role will involve working both independently and as part of a multidisciplinary team to promote the independence of adults and older people in our diverse community. Using a strengths based approach, the emphasis is on promoting enablement and reablement to empower people to live as independently as they can for as long as they can. You will complete a variety of assessments and interventions to overcome occupational barriers using new techniques and technologies, moving and handling skills, specialist equipment, and environmental adaptations.

About you
We are looking for someone who will be self-motivated, positive, flexible and innovative. You will need to be able to work collaboratively and promote the benefits of working as one multi-disciplinary team across health and social care.

You’ll need to be organised and be able to make professional judgements while working with a variety of complex and challenging cases. Applicants for this public-facing post will need to demonstrate excellent communication skills, maintain quality records and write clear, concise reports.

You’ll have the opportunity to develop your existing knowledge of the legislation and regulations governing Social Care, Housing, and Health & Safety, and how to interpret this in a modern context including personalisation, eligibility criteria, safeguarding and mental capacity.

As a qualified Occupational Therapist you will hold professional registration, and have experience in health and social care and as well as experience of partnership and inter-agency working.

If you think you could become an asset to the team, then please do not hesitate to get in touch. We look forward to receiving your application.

Application process
Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and convictions; and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020). A person’s criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. However in the event of the employment being taken up, any failure to disclose such offence, as detailed above, will result in dismissal or disciplinary action by the Authority.

Additional information
We offer a range of excellent staff benefits which include:


-From 25 to 32 days’ annual leave: linked to length of service and grade
-Buying annual leave scheme: buy up to 20 days additional annual leave
-Career Pathways: step up in your career or move into a specialist area
-Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant
-Generous relocation package: up to £8,000 (subject to eligibility)
-Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home
-Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns
-Training and support: unlimited access to development courses, mentoring and support and clear career pathways
-Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons
-Arriva Travel Club: great value savings on local bus travel

Proud member of the Disability Confident employer scheme

At OFG, we work smarter so you can spend more time doing what makes you happy!

Are you an innovative Headteacher committed to improving the lives of pupils and young people?

We are looking for a Headteacher for our New Options School - Claystone School in Luton, Bedfordshire. The school will have capacity for 48 pupils ages 4-16 years old and is due to open March 2025. We're recruiting for a Headteacher to help set up and grow our new school from September 2024.

Our New Options School will cater for pupils who have ASC and Complex Needs.

Up to £80,000 per annum, depending on experience (not pro rata) - and performance related bonus.
Monday to Friday
Term Time only
Permanent
Through your knowledge and passion, you will have a real impact on the lives of pupils and young people. As Headteacher you will provide effective leadership and management of the school that ensures the school meets its aims and objectives and operates within the overall strategy and guidelines of Options Autism.

About the role

As a Headteacher, you will promote a relentless focus on high quality, creative learning, delivering our pupils educational needs, maximising pupil achievement, and their ability to develop.

As Headteacher you will have an infrastructure of support from central services for Finance, Resourcing, HR and IT including a network of supportive Headteachers from other schools alongside central school improvement support.

Key Responsibilities:

Outstanding outcomes for pupils and young people that are a reflection of their needs, abilities and aptitudes.
A safe environment that protects the welfare of pupils and young people and staff in the school.
Meeting all statutory requirements as defined by the DfE, Ofsted and other external bodies and achieving the highest inspection ratings possible.
​A motivated staff group that is fully engaged in the goal of achieving excellence in all areas of school life and who are committed to continuing personal and professional development.
The commercial success of the school as defined by 100% occupancy, the rigorous management of costs and the development and implementation of growth plans as appropriate.
Effective strategic and operational planning, that includes self-evaluation, school improvement and delivery.
A shared vision, that fits within the overall Options Autism strategy, which inspires and motivates students, staff and all other members of the school community.
Essential Criteria:

At least three years’ experience as a senior leader in either mainstream or special educational needs schools.
Qualified Teacher Status or Equivalent.
Willingness to extend personal and professional development.
Ability to lead and provide a clear vision.
Appreciation and understanding that leadership and management of school encompasses processes contributing to pupil outcomes, staff motivation, keeping pupils safe, filling the school with pupils, managing costs, meeting regulatory requirements and applying growth plans as appropriate.
Please see job description for more details and information.

To learn more about Outcomes First Group, Acorn Education and Options Autism please visit our website for more information: https://www.outcomesfirstgroup.co.uk/

Why join Options Autism?

Benefits

We are really proud to say that in 2024, Outcomes First Group were officially certified as a ‘Great Place to Work’ for the fifth year running.

Your health and wellbeing are important to us, so you’ll get an exceptional reward package including:

Life Assurance
Pension scheme with options to increase your contributions
“Your Wellbeing Matters” – access to a wide range of first-class mental health support services and physical health checks
And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that’s right for you, including:

A wide range of health, wellbeing, and insurance benefits
100’s of discount options valid in the UK and abroad
Cycle to Work Schemes
Electric Car Purchase Scheme
Critical illness cover
And that’s not all, we place the outcomes of the pupils and vulnerable young adults in our services at the heart of everything we do, so you’ll wake every day in the knowledge that your role will have a significant positive impact on the lives of others.

We are committed to the safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS.

*You’ll work 80% of your contractual hours for 100% of your pay, giving you more time to do the things that make you happy.

#1

Please refer to main job description for full summary of roles and responsibilities. If you have any questions about the role, please contact the recruitment officer.

You will at all times work under the supervision of the Registered Nurse in charge of the shift and will be accountable to the Registered Nurse you are working with and to the Senior Sister/Charge Nurse of the ward/department You will work to the level of your experience, assessed competence and skills acquired within the post. You will require immediate and direct supervision in areas of unfamiliar work. You should not undertake any task that you are unfamiliar with. You will be a friendly approachable, hardworking individual and flexible in your approach to your work. MAIN DUTIES: COMMUNICATION: Recognise and maintain confidentiality of information relating to patients/clients and their records Ensure clarity in communicating with patients/clients and their relatives as well as other team members and in answering questions within the sphere of ones own knowledge. Report changes in patients condition to the registered nurse/midwife on duty and participate in shift hand over to ensure effective continuity of care. Contribute to the ongoing support of patients/clients and others significant to them, enabling patients/clients to maintain their interests, identity and emotional well-being. Welcome patients/clients, their families and other visitors to the ward/department. Introduce them to the facilities and services provided. Answer the telephone on a clear, friendly, helpful and professional manner. Take any messages accurately and refer to a registered nurse/midwife as necessary. Demonstrate a caring approach to patients/clients, their families and visitors and to have good verbal and non-verbal communication skills. IMPLEMENTATION OF NURSING/MIDWIFERY PRACTICE Assist with admitting, discharging, transferring and escorting patients, clients, mothers and babies in line with Trust policies, e.g. escort guidelines. Once training and assessment of competence is obtained carrying out tasks and planned care as designated by a registered nurse/midwife, e.g. baseline observations, bathing and toileting. Contribute to the promotion of equality for all individuals by supporting anti-discriminatory practice, patient/client choice and acknowledging individuals personal beliefs and identity. Maintain personal and organizational standards of health, safety and security, e.g. following the uniform policy. Appropriately respond in the event of a health/clinical emergency e.g. cardiac arrest. MANAGEMENT: Manage his/her time effectively and perform allocated tasks within a reasonable time frame, knowing when to seek support, assistance and advice from other team members. Undertake general clerical duties that may be associated with the smooth running of the ward/department/area. This will include data entry following training. Assist in the maintenance of ward/department equipment such as ventilators, cardiac monitors, sonosites, haemofiltration machines. etc Assist in the maintenance of ward/department stock levels, linen, catering supplies, Personal protective equipment , HSDU, etc. PROBLEM SOLVING Identify and report any untoward incident/accident, problem and risk as soon as possible to the nurse/midwife in charge. Identify faulty equipment, label and report accordingly. TEAM WORKING Participate as a member of the team in fulfilling ward/departmental administrative, clerical and housekeeping duties as designated by the ward sister, e.g. booking transport, appointments, maintaining patients records, requisitions etc. Participate, with all team members, in maintaining and monitoring standards and assisting with audits. Help to identify potential improvements within the environment. Contribute to the team as an active member, always demonstrating a flexible and co-operative approach CLINICAL DEVELOPMENT Maintain high standards of care ensuring that all procedures and guidelines are followed. Following training and assessment of competence undertake practical tasks as designated by a registered nurse/midwife. With your mentor, you will be required to complete individual Skills profile. PERSONAL AND PROFESSIONAL DEVELOPMENT Understand own limitations and know where to find advice and assistance. Be self motivated and seek ways to flexibly extend own knowledge skills With assistance identify own training needs and limitations and actively participate with training and attend relevant training sessions. Person specification Qualifications Essential criteria Educated to GCSE level or equivalent Willingness to undertake an apprenticeship Desirable criteria NVQ Level 2/3 or an Apprenticeship in Care Experience Essential criteria Demonstrable evidence of working with people Desirable criteria Experience as a care giver Skills/Attributes Essential criteria Demonstrable ability to work in team Understanding the role of the Health Care Assistant Be able to work in COVID & NON-COVID unit Desirable criteria Experience of working in an acute environment as a Healthcare Assistant Communication Skills Desirable criteria Able to keep clear and accurate written records Able to communicate clearly with a variety of people Good interpersonal skills It is an exciting time to join the newly formed Bedfordshire Hospitals NHS Foundation Trust. We run two busy hospital sites in Bedford and Luton. Our 7,500 staff provide high quality care for a growing population of around 700,000 across Bedfordshire and the surrounding areas. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. Travel between hospital sites may be required. We have state-of-the art facilities placing us at the heart of cutting edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available. Please note: All new staff will be subject to a probationary period covering their first six months in post.

An exciting opportunity to provide a qualified clinical psychology service to individuals within the CYPMHS Warrington Service providing psychological assessment and therapy, offering advice and consultation on individuals’ psychological care to non-psychologist colleagues and to other, non-professionals. To work autonomously within professional guidelines and the overall framework of Trust policies and procedures. To utilise research skills for audit, policy and service development and research within the area served by the team/service.

To provide a qualified specialist clinical psychology service to clients of the service team, across all relevant sectors within an equality and human rights framework. To provide specialist psychological assessment and therapy, offering advice and consultation on clients’ psychological care to non-psychologist colleagues and to other, non professional carers.

To work autonomously within professional guidelines and the overall framework of the Directorate’s and team’s policies and procedures. To utilise research skills for audit, policy and service development and research within the area served by the team/service.

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

To provide specialist psychological assessments of clients referred to the team based upon the appropriate use, interpretation and integration of complex data from a variety of sources including psychological and neuropsychological tests, self-report measures, rating scales, direct and indirect structured observations and semi-structured interviews with clients, family members and others involved in the client’s care.

To formulate and implement plans for the formal psychological treatment and/or management of a client’s psychological problems, based upon an appropriate conceptual framework of the client’s problems, and employing methods based upon evidence of efficacy.

To be responsible for implementing a range of psychological interventions for individuals, carers, families and groups, within and across teams employed individually and in synthesis, adjusting and refining psychological formulations drawing upon different explanatory models and maintaining a number of provisional hypotheses where appropriate.

To evaluate and make decisions about treatment options taking into account both theoretical and therapeutic models and highly complex factors concerning historical and developmental processes that have shaped the individual, family or group.

To exercise autonomous professional responsibility for the assessment, treatment and discharge of clients whose problems are managed by psychologically based standard care plans.

To exercise autonomous professional responsibility for the assessment and treatment of clients whose problems are managed by psychologically based enhanced care plans.

To provide specialist psychological advice, guidance and consultation to other professionals contributing directly to clients’ formulation, diagnosis and treatment plan.

To contribute directly and indirectly to a psychologically based framework of understanding and care to the benefit of all clients of the service, across all settings and agencies serving the client group.

To undertake risk assessment and risk management for individual clients and to provide advice to other professions on psychological aspects of risk assessment and risk management.

To act as care coordinator, where appropriate, taking responsibility for initiating planning and reviewing of care plans under enhanced CPA including clients, their carers, referring agents and others involved in the network of care.

To communicate in a skilled and sensitive manner, information concerning the assessment, formulation and treatment plans of clients under their care and to monitor progress during the course of both uni- and multi-disciplinary care.


This advert closes on Sunday 21 Jul 2024

An exciting opportunity has arisen for a registered Nurse Associate to join the Warrington Children and Young People's Mental health Service. The post holder will work as part of a team to promote and maintain the health and wellbeing of children and young people with mental health and wellbeing difficulties which could also include those with complex needs.

The service provides support to children, young people and their families within a progressive universal model of service delivery dependent on assessed need. The service offers every child/family a programme of screening, reviews, mental health intervention and information, and
guidance to support their mental health as part of THRIVE.

The present role at Warrington provides an opportunity to be part of a diverse MDT alongside nurses, social workers, occupational therapists, art therapy, drama therapy, CBT, Psychology and more.

1. Contribute to the provision of a high-quality child health service.
2. Work collaboratively within the team and with primary and community care colleagues to deliver local and national health objectives.
3. Work with the team to undertake workload planning and delegation of work to other team members, taking into account competency levels.
4. Undertake holistic assessments of children / young people and families in line with local and national guidelines.
5. Support the team to develop new ways of working to provide a responsive service to children and young people.
6. Support and empathise with children, young people and families in time of need.
7. Support the team to develop multi-agency partnerships and joint working to facilitate public
health objectives in line with the Trusts objectives.
8. Work within a public health competency framework to address public health priorities and health inequalities.
9. Participate in the mentorship and assessment of a range of learners and in the preceptorship and support of new colleagues.
10. Maintain stock as required.

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

Attend mandatory training, core training and training that will enhance practice.
Provide clinical support and knowledge to new staff.
Act as an advocate and champion for children, young people and their families.
Undertake holistic assessments of children and families in line with local and national guidelines,
to identify need.
Work within guidelines to identify and manage risk, reporting identified risks to the caseload
holders.
Work with the caseload holders to develop individualised care plans to meet need, with the involvement and consent of children and young people, carers and other agencies as required.
Administer medicines in line with trust policies and procedures.
Use additional equipment the child / young person may require on a daily basis, or in an emergency.
Undertake or direct child health promotion reviews for the assessment of paediatric development in accordance with the Child Health Promotion programme and Trust guidelines.
Adhere to infection control policies, giving advice to other clinical and non-clinical staff, parents and carers regarding cross-infection and infection control.
Establish and maintain effective channels of communication to facilitate partnership working.
Participate in the health needs assessment of children and young people to identify areas of unmet need.
Work in collaboration with other agencies, according to Trust policy with regard to Safeguarding Children procedures.
Attend court proceedings and provide written reports when necessary.
Identify needs and prioritise work appropriately. Maintain appropriate records and returns, both written and computerised.
Complete Routine Outcome Measures (ROMs) as part of clinical duties/work and ensure ROMs are reviewed as a regular part of both managerial and clinical supervision discussions.


This advert closes on Sunday 21 Jul 2024

Since 1987, the Organisation's 68,000 employees have been maintaining companies globally. We are the UK's leading facilities management and professional services company, and our clients range from household names in banking, critical government sites, as well as hospitals and schools.

JOB OVERVIEWWorking a rotating early and late shift in a production
environment servicing, diagnosing electrical, mechanical and hydraulic faults on fork lift trucks.
Main Duties

• Carrying out routine maintenance, servicing & repair of Diesel, Gas & Electric FLT's. The candidate must have fault-finding diagnostic skills in electrical, mechanical, & hydraulic systems and provide effective solutions.
• Replacement of faulty parts and repairs, ensuring excellent workmanship whilst responding promptly to breakdowns, troubleshoot quickly & efficiently to minimize downtime is essential.

WHAT WE ARE LOOKING FOR

• We are looking for someone who works well within a team and
  singly whilst being able to use their own initiative to ensure efficient workflow & documentation. The successful candidate must be able to work to the processes and procedures of the company.
  The client has a large Fleet of electric FLT's, therefore electrical skills a must.
  City & Guilds / NVQ Level 2/3, or with a proven background within the forklift industry.
• We require someone with a methodical & well-organized approach to tasks whilst adhering to safety standards and have excellent reporting and customer facing skills. A skilled & experienced Forklift Engineer, ideally with Jungheinrich & Linde experience would be preferable.
  Current FLT Licence advantageous but training can be provided.

If you're interested in this role, please forward an up-to-date copy of your CV on Sadhna@hays.com

Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Communicate promptly and effectively with service users and staff, utilising telephone, email, letters, face to face contact and SystmOne. Support Clinicians with the administration and allocation of planned and unplanned referrals to the Service using Malinko Software. Work within a network of Trust services using malinko to share learning and good practice to maximise system benefits. Supporting the integrated Nursing teams with the e-Roster / e-scheduling systems such as resetting passwords, loading new starter information, uploading and downloading reports. To assist with managing change within the organisation, being a champion of the software and encouraging others to adapt to a new way of working to assist with all training and ensure that clinical staff appropriately use the system thereby helping the Trust to meet its financial targets. Provide high quality, accurate, timely administration support to all Adult teams, plan education sessions, sourcing venues, allocating staff. Liaise with a range of agencies to collate information for the Integrated Community Nursing Service to enable effective dissemination of information. Using Integra and NHS Supply Chain to order resources and raise purchase orders as necessary. Provides administration support to the Integrated Community Nursing Service and ensure appropriate action is taken with incoming communications. Maintain and develop accurate electronic records. Deal with telephone calls and messages in a timely and professional manner. Participate in monthly team meetings, taking accurate and concise minutes, and contributing to service development. Prioritise work load and resolve conflicting appointments using own judgement to prioritise as per pathways. Support managing of electronic diaries for Nursing Teams. Support plan and co-ordinate work load as needed. Support Teams in ensuring required deadlines are met. Develop and maintain accurate inputting to databases using advance keyboard skills. Be able to type with accuracy and speed. Filing, receiving and dismantling purchase orders. Travel to other venues when required. Provides general, non-medical advice to service users. To provide accurate records and systems accessible to fellow team members. Develop and maintain accurate inputting to SystmOne. Maintain the storage and retrieval of information from manual and computerised database systems. To design flyers/promotional posters and advertisements for publications and displays. To be able to take accurate formal minutes. Keep accurate electronic records of statistical information as required.

An exciting opportunity has arisen for a registered Nurse Associate to join the Warrington Children and Young People's Mental health Service. The post holder will work as part of a team to promote and maintain the health and wellbeing of children and young people with mental health and wellbeing difficulties which could also include those with complex needs.

The service provides support to children, young people and their families within a progressive universal model of service delivery dependent on assessed need. The service offers every child/family a programme of screening, reviews, mental health intervention and information, and
guidance to support their mental health as part of THRIVE.

The present role at Warrington provides an opportunity to be part of a diverse MDT alongside nurses, social workers, occupational therapists, art therapy, drama therapy, CBT, Psychology and more.

1. Contribute to the provision of a high-quality child health service.
2. Work collaboratively within the team and with primary and community care colleagues to deliver local and national health objectives.
3. Work with the team to undertake workload planning and delegation of work to other team members, taking into account competency levels.
4. Undertake holistic assessments of children / young people and families in line with local and national guidelines.
5. Support the team to develop new ways of working to provide a responsive service to children and young people.
6. Support and empathise with children, young people and families in time of need.
7. Support the team to develop multi-agency partnerships and joint working to facilitate public
health objectives in line with the Trusts objectives.
8. Work within a public health competency framework to address public health priorities and health inequalities.
9. Participate in the mentorship and assessment of a range of learners and in the preceptorship and support of new colleagues.
10. Maintain stock as required.

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

Attend mandatory training, core training and training that will enhance practice.
Provide clinical support and knowledge to new staff.
Act as an advocate and champion for children, young people and their families.
Undertake holistic assessments of children and families in line with local and national guidelines,
to identify need.
Work within guidelines to identify and manage risk, reporting identified risks to the caseload
holders.
Work with the caseload holders to develop individualised care plans to meet need, with the involvement and consent of children and young people, carers and other agencies as required.
Administer medicines in line with trust policies and procedures.
Use additional equipment the child / young person may require on a daily basis, or in an emergency.
Undertake or direct child health promotion reviews for the assessment of paediatric development in accordance with the Child Health Promotion programme and Trust guidelines.
Adhere to infection control policies, giving advice to other clinical and non-clinical staff, parents and carers regarding cross-infection and infection control.
Establish and maintain effective channels of communication to facilitate partnership working.
Participate in the health needs assessment of children and young people to identify areas of unmet need.
Work in collaboration with other agencies, according to Trust policy with regard to Safeguarding Children procedures.
Attend court proceedings and provide written reports when necessary.
Identify needs and prioritise work appropriately. Maintain appropriate records and returns, both written and computerised.
Complete Routine Outcome Measures (ROMs) as part of clinical duties/work and ensure ROMs are reviewed as a regular part of both managerial and clinical supervision discussions.


This advert closes on Wednesday 26 Jun 2024