Total 231 Customer Service job vacancies in Los Angeles, California

• The duties described are for the full-performance level. At developmental grade levels, assignments will be of more limited scope, performed with less independence and limited complexity. The duties may include, but are not limited to:
• Provide technical advice and training to VETS Export Document Examiners, handling complex and controversial situations.
• Receive, review, and evaluate incoming/outgoing animal, poultry, pet bird, animal germplasm, and animal product import/export certificates and permits for completeness and accuracy.
• Consult with clients throughout the United States and the world concerning certificates and import permits.
• Communicates and coordinates with importers and states in the creation of import permits.
• Maintain a variety of animal import and administrative files and disposes of such records according to current disposition schedules and agency requirements.
• Respond to inquiries from permit applicants regarding that the status of animals and animal products certificates and permits and certificate submission procedures.
• Create, organize, and ensure completeness of animal import records.
• Monitor and manage import request and animal release workflow and associated documentation within a web-based VS import management system.

This position will allow you to use your expertise in administration to provide assistance to CBP upper management in direct support of operational programs.
Apply for this exciting opportunity to strengthen the Department's ability to perform homeland security functions by assisting with critical mission support functions.

This position starts at a salary of $99,044.00 (GS-12, Step 1) to $128,752.00 (GS-12, Step 10).

In this Supervisory Mission Support Specialist position, you will provide complex administrative services which include but are not limited to management and information systems, budget, finance, procurement, personnel, logistics, and office equipment. Typical responsibilities will include:

• Planning, directing, coordinating and supervising a staff charged with responsibility for providing and obtaining a full range of mission support services.
• Supervising a group of administrative employees who are responsible for assessing the productivity, effectiveness, and efficiency of program operations.
• Resolving problems involving interpretation of the law and of Department policy.
• Assigning and explaining work requirements to subordinate staff while establishing production standards and preparing performance work plans and appraisals.

WHAT IS THE TS-CAS-CUSTOMER ACCOUNT SERVICESDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Submission Processing Headquarters, Program Management & Process Assurance Branch, Monitoring Section

The following are the duties of this position at the full working level.

• Serves as an expert analyst responsible for developing and/or interpreting guidance on program planning, execution, and evaluation.
• Leads or serves as a team analyst or advisor overseeing team members, project leaders, and/or project support personnel.
• Develops long-range program plans, goals, objectives, and milestones.
• Identifies and develops ways to resolve or address issues which directly affect the accomplishment of principal program goals and objectives.
• Researches and investigates new or improved business and management practices for application to operating programs.

WHAT IS TS - TAXPAYER SERVICES THE DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas: Taxpayer Services, Customer Account Services.

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

As a Senior Manager you will:

• Exercise delegated managerial authority to oversee the overall planning, directing and timely execution of a program, several program segments (each of which is managed through separate subordinate organizational units), or comparable staff functions, including development, assignment, and higher level clearance of goals and objectives for supervisors or managers of subordinate organizational unit or lower organizational levels.
• Approve multi year and longer range work plans developed by the supervisors or managers of subordinate organizational units and subsequently manage the overall work to enhance achievement of the goals and objectives.
• Oversee the revision of long range plans, goals and objectives for the work directed.
• Manage the development of policy changes in response to changes in levels of appropriations or other legislated changes.
• Manage organizational changes throughout the organization directed or major change to the structure and content of the program or program segments directed.
• Exercise discretionary authority to approve the allocation and distribution of funds in the organizations budget.

WHAT IS THE TS - TAXPAYER SERVICE DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Taxpayer Services Return Integrity and Compliance Services

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

As a Front Line Manager, you will:

• Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work.
• Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
• Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action.
• Give advice, counsel or instruction to employees on work and administrative matters.
• Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions.
• Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate.
• Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases.
• Identify developmental and training needs of employees, providing or arranging for needed development and training.
• Initiate ways to improve production, work processes and/or to increase the quality of the work directed.

WHAT IS THE TAXPAYER SERVICESDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Taxpayer Services, Customer Account Services (CAS), Accounting & Tax Payment Branch, Electronic Payments Section

The following are the duties of this position at the full working level.

• The incumbent serves as an analyst responsible for developing and/or interpreting guidance on program planning, execution, and evaluation for the compliance, accounts management and/or taxpayer education and communication functions.
• The employee plans, analyzes, determines cost/benefit relationships, and coordinates a variety of functions, operations, and teams.
• Independently studies problems facing operating unit functions or those of particular concern within the organization assigned. This may require coordinating input from activities outside the division and identifying new methods of performing work. This requires the incumbent to demonstrate analytical, technical, and process analysis skills.
• Analyzes assigned program areas to discern trends in program delivery. Consolidates report data to measure the effectiveness in meeting baselines or the degree to which program plans and achievements support strategic initiatives.
• Provides technical advice and staff assistance to executives, field managers, and employees in the assigned program area. Develops and prepares operating guidelines, instructions, and other material pertaining to assigned program areas.

WHAT IS THE TAXPAYER SERVICESDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Taxpayer Services, Customer Account Services (CAS), Accounting & Tax Payment Branch, Electronic Payments Section

The following are the duties of this position at the full working level.

• The incumbent serves as an expert analyst responsible for developing and/or interpreting guidance on program planning, execution, and evaluation for the compliance, accounts management and/or taxpayer education and communication functions.
• The employee plans, analyzes, determines cost/benefit relationships, and coordinates a variety of functions, operations, and teams.
• Independently studies problems facing operating unit functions or those of particular concern within the organization assigned. This may require coordinating input from activities outside the division and identifying new methods of performing work. This requires the incumbent to demonstrate analytical, technical, and process analysis skills.
• Analyzes assigned program areas to discern trends in program delivery. Consolidates report data to measure the effectiveness in meeting baselines or the degree to which program plans and achievements support strategic initiatives.
• Provides technical advice and staff assistance to executives, field managers, and employees in the assigned program area. Develops and prepares operating guidelines, instructions, and other material pertaining to assigned program areas.

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf

Social Work: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-Social-Worker-Career-Flyer.pdf

VA Careers - Social Work: https://youtube.com/embed/enRhz_ua_UU

The major duties and responsibilities include but are not limited to:

• Work assignment review and oversight of program administrative and personnel management functions relative to the staff supervised.
• Responsible for the Social Workers assigned to the following areas: Community Living Center (CLC), Acute Rehabilitation Unit (ARU), Home Based Primary Care (HBPC), Hospice and Palliative Care (HPC), Palliative Care Consult Team (PCCT), Adult Day Health Care (ADHC), Geriatric Evaluation and Management Program (GEM), Community Residential Care (CRC), Contracted Nursing Home (CNH), Blind Rehabilitation Center (BRC), Medical Foster Home Program and the Traumatic Brain Injury (TBI) Clinic.
• Establishes guidelines and performance expectations for staff. Observes workers' performance; demonstrates and conducts work performance critiques. Provides informal feedback and periodically, at mid-year, and annually evaluates employee performance.
• Assures staff are trained and fully comply with the provisions of the safety regulations.
• Responsible for furthering the goals of equal employment opportunity (EEO) by taking positive steps to assure the accomplishment of affirmative action objectives and by adhering to nondiscriminatory employment practices in regard to race, color, religion, sex, and affirmative action for the area under their supervision in the following: (1) merit promotion of employees and recruitment and hiring of applicants; (2) fair treatment of all employees; (3) encouragement and recognition of employee achievements; (4) career development of employees; and (5) full utilization of their skills. Deals effectively with employees and union representatives on employee suggestions, complaints, grievances, and other matters involved in the day-to-day administration of the labor management agreement.
• Performs program analysis, development, review, research, design, and contact work as possible with various agencies (public, DOD, state, etc.).
• Develops and implements information systems to track service activities including visits, referrals, patient demographics, equipment utilization, housing, and patient satisfaction. Develops, implements, and evaluates clinical guidelines and protocols to establish appropriate utilization of services.
• Responsible for submitting reports as required by the Medical Center, the VISN, and Central Office. These reports include monthly and annual reports as required.
• Administratively responsible for coordinating services between assigned programs to reduce barriers to care and increase access across multiple care lines and locations.
• Provides program oversight and monitors programs to ensure programs meet The Joint Commission (T JC) and Commission on Accreditation of Rehabilitation Facilities (GARF) accreditation requirements; ensures programs align with agency mission and strategic goals; initiates and leads performance improvement activities; and ensures programs incorporates stakeholder feedback.
• Performs other duties as assigned.

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf

Social Work: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-Social-Worker-Career-Flyer.pdf

VA Careers - Social Work: https://youtube.com/embed/enRhz_ua_UU

The major duties and responsibilities include but are not limited to:

• Work assignment review and oversight of program administrative and personnel management functions relative to the staff supervised.
• Responsible for the Social Workers assigned to the following areas: Community Living Center (CLC), Acute Rehabilitation Unit (ARU), Home Based Primary Care (HBPC), Hospice and Palliative Care (HPC), Palliative Care Consult Team (PCCT), Adult Day Health Care (ADHC), Geriatric Evaluation and Management Program (GEM), Community Residential Care (CRC), Contracted Nursing Home (CNH), Blind Rehabilitation Center (BRC), Medical Foster Home Program and the Traumatic Brain Injury (TBI) Clinic.
• Establishes guidelines and performance expectations for staff. Observes workers' performance; demonstrates and conducts work performance critiques. Provides informal feedback and periodically, at mid-year, and annually evaluates employee performance.
• Assures staff are trained and fully comply with the provisions of the safety regulations.
• Responsible for furthering the goals of equal employment opportunity (EEO) by taking positive steps to assure the accomplishment of affirmative action objectives and by adhering to nondiscriminatory employment practices in regard to race, color, religion, sex, and affirmative action for the area under their supervision in the following: (1) merit promotion of employees and recruitment and hiring of applicants; (2) fair treatment of all employees; (3) encouragement and recognition of employee achievements; (4) career development of employees; and (5) full utilization of their skills. Deals effectively with employees and union representatives on employee suggestions, complaints, grievances, and other matters involved in the day-to-day administration of the labor management agreement.
• Performs program analysis, development, review, research, design, and contact work as possible with various agencies (public, DOD, state, etc.).
• Develops and implements information systems to track service activities including visits, referrals, patient demographics, equipment utilization, housing, and patient satisfaction. Develops, implements, and evaluates clinical guidelines and protocols to establish appropriate utilization of services.
• Responsible for submitting reports as required by the Medical Center, the VISN, and Central Office. These reports include monthly and annual reports as required.
• Administratively responsible for coordinating services between assigned programs to reduce barriers to care and increase access across multiple care lines and locations.
• Provides program oversight and monitors programs to ensure programs meet The Joint Commission (T JC) and Commission on Accreditation of Rehabilitation Facilities (GARF) accreditation requirements; ensures programs align with agency mission and strategic goals; initiates and leads performance improvement activities; and ensures programs incorporates stakeholder feedback.
• Performs other duties as assigned.

Major duties include but are not limited to:

• Coordinates and provides administrative support;
• Schedules and manages appointments;
• Screens calls and visitors to the office, referring to other staff members as appropriate;
• Composes and prepares correspondence, forms, letters, memos, and reports;
• Schedules conferences, coordinates meetings and prepares meeting minutes;
• Maintains office supplies and equipment;
• Serves as the timekeeper for the service;
• Receives and reviews all incoming correspondence; and
• Performs other related duties as assigned.

The Supervisory MSA is responsible for managing and supervising the appointment management services within OCC and supervises one Lead Advanced Medical Support Assistant and ten Advanced Medical Support Assistants (MSAs) within the program. He/she collaborates with and has an extensive knowledge of all clinical applications, services and programs, to include but not limited services within the OCC. The Supervisory MSA is flexible, multi-skilled and creative in solving everyday challenges unique to this standalone service. The Supervisory MSA assigns work and daily priorities to the Lead and Advanced MSAs and ensures the goals and mission of the Office and Health Care System are being met. S/he is responsible for all performance management functions related to Lead and Advanced MSAs.

The Supervisory MSA applies principles, methods and guidelines to evaluate administrative operations in order to determine best practices for organizing administrative work and the flow of information throughout the service. S/he must take into consideration the staff ratios and skill mixes needed to accomplish the work. Analysis results in recommendations for improvement and implementation of new systems and processes that are discussed with the rest of the management team for decisions regarding the efficiency of service operations. The Supervisory MSA performs duties related to the receipt, intake and indexing of health and administrative information.

The Supervisory MSA will interface with personal computer (PC) applications as well as numerous Veterans Health Information and Technology Architecture (VistA), applications. The Supervisory MSA will serve as a backup for time and leave management processing. The Supervisory MSA must possess a high degree of tact and diplomacy when dealing with Veterans who have multiple medical problems and may be frustrated with the administrative process associated with coordinating treatment with community care providers.

The Supervisory MSA provides a variety of complex and unique duties in support of the MISSION Act. The Supervisory Advanced Medical Support Assistant will conduct and lead daily team huddles to assist with the coordination of patient care management, deploying customer contact and call center strategies, monitoring performance of the unit and make recommendations for improving the Veteran access to care and experience with VA and community care providers. The Supervisory MSA plans and directs programs within the Office of Community Care. The Supervisory MSA is responsible for implementing and deploying operational changes when necessary to ensure care in the community is provide in accordance with MISSION Act guidelines.

The Supervisory MSA has full supervisory responsibility of at least one lead MSA and ten Advanced MSA's. Assignments at this level include but are not limited to; assigning and evaluating the work of subordinate staff, resolving complex problems to ensure patient requirements are met. Analyzing staffing and workload patterns to ensure appropriate coverage of workload needs. Planning work to be accomplished by subordinates, setting and adjusting priorities. Determining appropriate tours of duty. Approving or denying leave. Evaluating performance, rating employees, and recommending performance awards. Interviews and selects subordinate staff. Advises Program Manager with process improvement suggestions and new strategies by extracting and analyzing data to better manage care access and ensure compliant appointment management practices per the MISSION Act and scheduling directive guidelines.

The Supervisory MSA manages CPRS view alerts from providers, correspondence from external community care affiliates, caregivers, family support staff and Veterans for needed actions involving patient care and follow-up. Ensures subordinate Lead and Advanced MSAs appropriately manage inquiries and requests for care in the community to ensure requests are routed to the appropriate external provider and scheduled timely in accordance with MISSION Act and VA guidelines. Supervisory MSA has full administrative and professional responsibility for planning and directing the Lead and Advanced MSAs activities. In certain situations, the Supervisory MSA will be required to conduct scheduling assignments if no Lead MSAs or AMSAs are available to schedule patients or if the situation is complex or emotionally or politically charged.

Other duties as assigned.

Work Schedule: Monday - Friday 8:00am - 4:30pm or as determined by supervisor.
Compressed/Flexible: At Supervisor discretion
Telework: Yes, position eligible
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not required

VA Careers - Lead Medical Support Assistant: https://youtube.com/embed/UJO_XH5uCLs

2023 VHA Total Reward$ of an Allied Health Professions Career Brochure (va.gov)

Major Duties include:

• Assists the unit with complex and non-standard procedures, including clinical flow processes related to access to care across multiple clinics, specialties, and/or community resources.
• Ensures accurate and timely scheduling of appointments;
• Provides guidance to staff members, to include changes in policies and procedures,
• Creates and maintains employee work schedules;
• Acts as a liaison among Advanced MSA staff, patients, and other interdisciplinary staff to resolve day-to-day conflicts.

Responsible and accountable for all elements of the nursing process when providing and/or supervising direct patient care. Assesses, plans, implements and evaluates care based on age-specific components. Assumes responsibility for the coordination of care focused on patient transition through the continuum of care, patient and family education, patient self-management after discharge, and supporting factors that impact customer satisfaction. Considers all characteristics of the individual, including age and life stages, state of health, race and culture, values, and previous experiences. Administers medications and procedures per established policies and guidelines. Influences care outcomes by collaborating with members of the interdisciplinary team. Core elements of performance include knowledge and active participation in unit/program level quality improvement processes and initiatives as well as customer service programs.

Duties include but not limited to:

• Organize and participate in an urban human immunodeficiency virus (HIV) clinic.
• Assist clinical staff to organize patient care visits.
• Provide orientation visit for new patients to clinic.
• Track patients who are high-risk for noncompliance with medical follow up due to medical and psychosocial reasons such as substance abuse and homelessness, older age and geriatric comorbidities.
• Coordinate with infectious disease physicians, medical trainees, social workers, nurse practitioners, clinical nurses, pharmacists, clinical psychologists, dieticians, psychiatrist and community case management organizations who provide multidisciplinary care to HIV infected patients.
• Responsible with coordination of patient for general infectious disease and travel consults.
• Review antibiotic consults for Medical Center.
• Conduct chart reviews and telephone calls to patients for pre-visit preparation or post visit follow up.
• Coordinate HIV registry if applicable, collaborate with public health department, order test under RN policy, oversight of clinic flow and administrative and clinic assignments to ensure smooth clinic operation and maintain compliance with standards.

WHAT IS THE TAXPAYER SERVICESDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas: Capital Management and Oversight

The following are the duties of this position at the full working level.

• Advises managers and executives in critical and/or sensitive and confidential matters, including personnel related matters and is proactive in anticipating customer needs for their assigned programs. Decides or settles upon general principles, plans or courses of action. Brings about the adoption of general principles, plans or courses of action for W&I.
• Provides project management, assessment, analysis, consultation, guidance, and recommendation in support to supervisors, analysts, and various project leaders or project support personnel in support of strategic human resource objectives.
• Serves as customer advocate. Assists and coordinates planning; conducts data tracking, validation, and analysis; as well as develops, executes, and monitors complex programs, objectives, initiatives, and strategies.