Total 4,424 Customer Service job vacancies in London, W1W 6DN

Compliance & Procurement Officer
Kingston upon Thames
Homelessness & Mental Health Focussed Homelessness Service
12 Weeks
36 hours
£18.99 LTD / £16.19 PAYE (inc hol)
Looking for a role that makes a difference in your community? Join our Local Authority client as a Compliance & Procurement Officer, supporting property management and rehousing services for rough sleepers in Kingston upon Thames.
THE ROLE
Deliver high-quality service in managing property acquisition, renewals, re-lets, and hand-backs for private sector landlords and rough sleepers, while ensuring compliance and maintaining strong landlord relationships.

• Ensure properties meet safety standards and support rough sleeper rehousing placements.
• Conduct scheduled and responsive property visits, ensuring compliance with Housing Health and Safety Rating System (HHSRS) for properties in and outside the borough.
• Liaise with landlords, housing providers, and contractors to meet Gas Safe and relevant legislative standards.
• Maintain detailed records, update compliance databases, and provide regular feedback on property interactions.
• Identify and report any non-compliance issues, HHSRS hazards, and Safeguarding concerns from stakeholders.
• Oversee property management expenditures and payments related to rough sleeper schemes.
• Prepare quarterly GLA reports and other required statistical data.

THE CANDIDATE
We are seeking a candidate with previous experience in a similar frontline public housing service role, especially in property compliance and procurement.

• Proven experience in marketing and procurement of private sector properties with a track record in lettings.
• Strong knowledge of housing law, security of tenure, and health and safety for temporary accommodations.
• Familiarity with private leasing schemes, including financial and operational considerations.
• Understanding of rough sleepers' needs within temporary accommodations.
• Skilled in partnership working, negotiation, and case management.

THE CONTRACT

• 36 hours, Monday to Friday, 9am-5pm
• 12 weeks with potential for extension or a permanent position
• Pay: £18.99 per hour LTD rate; PAYE equivalent is £16.19 per hour, inclusive of holiday.

HOW TO APPLY
To apply for this role, please email a copy of your CV to lee . mcmillan @ servicecare . org. uk or call 01772 208966 01772 208966 to discuss the role in more detail!
If the role is more suited to someone you know, we offer a £25

We're looking for a kind, compassionate and resilient Mental Health Worker to join our Shirland West service in Westminster.

£28,068.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you're making a difference? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

As a Mental Health Worker, you will be enabling vulnerable people living in a variety of different tenures to manage their tenancies/ licences and move towards greater independence within the community, by providing flexible and individually tailored support.

The working pattern for this role includes a 5-week rolling rota, working on a 4-5-6 day week pattern. This includes some weekend working. The shift times consist of earlies: 8am-4pm and lates: 2:30pm-10:30pm

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

Undertake initial and continuous assessment of needs and potential risks and agree levels of support actions and capture outcomes in Support and Risk Management files.
Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available.
Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
Develop and maintain links with all key agencies and service providers in the local community especially the local mental health system to ensure that customers receive the best treatment available
Lead on an area of specialism (e.g. , health and wellbeing) , build partnerships and develop internal and external opportunities for service-users in this area
Empower customers to ensure they receive the service and benefits they are entitled to
Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible
Adhere to Look Ahead's Policies and Procedures
Engage in learning and development activity to increase knowledge and skills
Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Approachable and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organised
Flexible
Open to feedback and self-development as well as thrives on change and enjoys dynamic diverse environments.
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is essentially customer-focused
Is motivated towards excellence and improvement of personal performance with a can do attitude
Ability to cope positively with challenging and diverse behaviours
Confident using IT
What you'll bring:

Essential:

Up to NVQ Level 2/3 or equivalent, or experience in the social care/charity sector

Desirable:

Experience working in mental health

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values: We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Equans is looking for a Security Officer / Receptionist to join our team in University of West London, St Mary's Rd, London W5 5RF on a permanent basis. This is a part time role working 9 hours per week on a Saturday . On offer is £13.50 per Hourly and benefits package.

Shift Pattern: Saturdays from 08:00 to 17:00 including 1 paid break

What will you deliver?

To undertake Security and Receptionist duties and ensure the smooth and safe running of all Security and Reception tasks related to the contract which include the greeting of visitors, answering of the telephone, assisting the building users and general public, issuing of visitor passes, provide cover for the customer services reception and security service

What can we offer you?

• Generous holiday allowance
• Company share scheme
• 2 paid volunteering days a year
• Cycle to work scheme
• Season ticket loan
• Employee assistance programme

Who are we looking for?

• Current valid SIA CCTV License. (Essential)
• First Aid at Work accreditation
• Computer literacy with strong communication skills (both verbal and written)

Who are we?

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.

In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services - with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

Equans' 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

Equans is a Bouygues group company.

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

As part our commitment to better reflect the markets within which we operate, we encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act 2010.

At Equans we're committed to delivering a culture where everyone's voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you'll find a welcoming and open workplace where you're supported and encouraged to be your true self at work.

You'll also have access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.

Please see the attached Job Description and Person Specification for more information on the role requirements and duties.

HURLEY GROUP JOB DESCRIPTION POST Receptionist/ Care Coordinator LINE MANAGER/ SUPERVISOR Reception Manager LOCATION Sternhall Lane Surgery JOB PURPOSE: It is the role of the Receptionist to assist the patients in the easiest possible way to see a clinician. To facilitate this the receptionist will ensure that : I. Patient enquiries are handled courteously, efficiently and with empathy. II. Filing, record keeping, and the distribution of documents are undertaken efficiently and promptly. III. Administration tasks are undertaken with due care and attention to details. MAIN DUTIES RESPONSIBILITIES PERSON SPECIFICATION LEVEL ( ) Reception duties Opens and closes premises punctually as required. Checks in and directs patients appropriately. Takes and records accurate messages and passes on to relevant people. Keeps the appointment book up to date and operates the appointment system as directed. Arranges repeat prescriptions. Aids special needs patients. Liaise with outside organisations. Arrange ambulance transport to hospitals Arrange interpreters, as required Direct patients wishing to make a complaint to the appropriate practice procedure. Collects specimens from patients, stores correctly and prepares specimens for daily collection Dealing with telephone queries Have a working knowledge of telephones during and after hours To provide cover for reception and administrative staff if required. Maintain office supplies Admin duties Opens, distributes and posts mail. Arranges non-routine appointments (secondary care) Register new patients. Return records to the Health Authority. Prepare records for deductions Maintain age/sex and patient registers and disease index. Scans work flow and distribute information to team Actions Lab Link results Complete the relevant claim forms. Participate in any project or audit that the practice may do from time to time. General duties Prepares and tidies consulting rooms, including stocking up with stationery and equipment. Ensure posters and leaflet displays are tidy and in date Watches for and reports to the Health and safety representative matters affecting safety and security in accordance with the Practice Health and Safety Policy. To ensure that letters and reports are produced promptly and well laid out in order to maintain the efficient running of the service. To ensure all enquiries are handled efficiently and courteously. Typing all referral letters and other correspondence dictated by the clinicians and other members of the team, taking note of deadlines. Undertaking record keeping for all referrals, and recording stats and data for audit and evaluation Reconciliation of referrals details with invoices Preparing reports and photocopying for medical reports- including typing or printing of patient summaries recording receipt and dispatch of records/ reports Liaison and organisation of practitioner-patient appointments with outside agencies Request results/ letters /notes/reports from other agencies as required Maintaining file of requests for medical reports of patients from outside agencies. Scanning onto electronic patient records CONFIDENTIALITY In the course of your employment you will have access to confidential information relating to Hurley Group business. You are required to exercise due consideration in the way you use such information and should not act in any way which might be prejudicial to the Hurley Group interests. Information for extra consideration includes access to the general business of the practice and any information regarding individuals. Information relating to patients, carers, colleagues, other healthcare workers, or the business of Hurley Group may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data, If you are in any doubt regarding the use of information in the pursuit of your duties you should seek advice from your line manager before communicating any information to any third party DATA PROTECTION Hurley Group is registered under the Data Protection Act (DPA) 1984. You must not at any time use the personal data held by Hurley Group for any purpose not described in the registry entry or disclose to a third party It is essential that a strict code of confidentiality is adhered to all times All dealing within Hurley Group remain strictly confidential and the post holder would be expected to maintain confidentiality at all times during employment and also after employment has ended with the Hurley Group If you are in any doubt regarding what you should or should not do in connection with the DPA then you must contact your line manager HEALTH AND SAFETY Employees must be aware of the responsibility placed upon them under the Health and Safety at Work act 1974 to maintain a healthy and safe environment for both staff and visitors The post-holder will assist in promoting and maintaining their own and others health and safety and security as defined in the Health and Safety Policy (Staff Handbook) Using personal security systems within the workplace according to Hurley Group guidelines Identifying risks involved in work activities and ensuring appropriate safeguards are used when the activities are undertaken Making effective use of training to update knowledge and skills Using appropriate infection control procedures Maintaining work areas in a tidy and safe way free from hazards Reporting any risks that are identified both timely and accurately to your line manager EQUALITY AND DIVERSITY The post-holder will support the equality, diversity, and rights of patients and carers colleagues to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Hurley Group Policies, Procedures and current legislation Respecting the privacy, dignity, needs, and beliefs of patients carers and colleagues Behaving in a manner which is welcoming, non-judgemental and respects their circumstances, feelings, priorities and rights QUALITY The Post-holder will strive to maintain quality within the practice and will: Alert other team members to issues that affect quality and risk Assess own performance and take accountability for their own actions either directly or, under supervision Contribute to the effectiveness of the team by reflecting on their own and team activities, making suggestions on ways to improve and enhance team performance Work effectively with individuals in other agencies to meet patient needs Effectively manage own time, workload and resources COMMUNICATION The post holder should recognise the importance of effective communication within the team and will strive to communicate effectively with: Other team members Patients and carers Recognise: Peoples need for alternative methods of communication and respond accordingly CONTRIBUTION TO THE IMPLMENTATION OF SERVICES The post-holder will Apply Hurley Group , standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect their own work Participate in audit where appropriate FINANCIAL REGULATIONS All Staff are responsible for security of any property belonging to Hurley Group avoiding loss or damage and being economical and efficient in the use of resources Staff should conform to the requirements of the financial procedures which include the Bribery, Fraud and Corruption Policy and other polices as set out in the Staff Handbook SAFEGUARDING OF CHILDREN AND VULNERABLE ADULTS All employees have a responsibility for: Safeguarding children and Safeguarding Adults in the course of their daily duties For ensuring that they are aware of the specific Safeguarding duties related to their role GENERAL The post-holder Is advised that the job description describes responsibilities as they are currently required and these are subject for review and updating in the light of changing service needs. Any changes will be subject to consultation as part of the annual appraisal Should be aware that job descriptions are not fixed although every effort is made to ensure that the responsibilities reflect what you are being asked to do. However by the nature of the business that Hurley Group undertakes this demands flexibility in order to provide a service to our patients and Doctors. The job title and description may be amended and you may be asked to undertake additional duties not specified that may be reasonably required May be expected to work at any of the medical practice sites in line with service needs Must at all times carry out his/her responsibilities with due regard to the Hurley Group Equal Opportunities Policy (Staff Handbook) Has a contractual duty to participate in the practice performance appraisal scheme and to contribute to their own personal development and the development of any staff they are responsible for Is expected to follow the Hurley Groups general standards of performance and behaviours. If you require a copy of this document please ask your line manager or contact the HR department

Applicants are advised to read all the information enclosed in the advert before completing an application. For further details of main responsibilities, please see attached job description.

answering the phone covering reception taking messages relaying messages stock taking and ordering supplies must be able to multitask and be flexible this is not an exhaustive list

Pease note this is a fixed term position for up to 12 months to cover maternity leave
Working hours: Minimum of 35 hours per week (London based with regular attendance at our Territorial Headquarters (A Minimum of 40% attendance required)
Interview Date: To be confirmed
Salary: £30,404 – £33,308 per annum (Depending on experience)
The Salvation Army is a worldwide charity and Christian church, working in over 128 countries. The Salvation Army was founded more than 150 years ago in London, and today is the largest provider of welfare services in the UK after the Government.
Business Administration Services at Territorial Headquarters is responsible for providing professional administrative support to department/unit heads and senior managers.
You will be part of a large team within a structure which provides opportunity for progression within the organisation.
To succeed in this role you will be an experienced PA or administrator with proven experience of working within a busy office environment. You will have excellent organisational skills and the ability to work on your own initiative. Strong communication skills are essential.
In order to complete your application please download and read the job profile and any other attachments.
In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting.
Appointment subject to satisfactory references and proof of right to work in the UK.
For details of how to prove your right to work in the UK please click here and please note that we are unable to offer sponsorship.
Please note that any Salvation Army employees who are under notice of redundancy and apply for this position will be given priority consideration.
We reserve the right to close this advert earlier if we feel that we have received sufficient applications.
Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet all the minimum essential criteria for the vacancy.

NEW SERVICE ADVISOR JOB
Bromley, Kent
30k basic / 40k ote + benefits

My Client, a dealership in Bromley, Kent are currently recruiting Service Advisor / Aftersales Advisor to work in their aftersales team.

Duties of the successful Service Advisor / Aftersales Advisor :
• Welcoming customers in to the workshop
• Booking in services
• Acting as a go between for the customers and workshop
• Upselling add on’s and products
• Invoicing

You will need to have previous service or aftersales experience as a Service Advisor / Aftersales Advisor and a full UK driving license for this role.

Hours for my Service Advisor / Aftersales Advisor role are Monday to Friday 8.00 – 6.00. 1 in 3 Saturdays paid as overtime, 8.30 – 12.30.

To apply for this Service Advisor / Aftersales Advisor role, please send your CV to Katy at YOLO Recruitment via email, text, WhatsApp or call me at anytime!

I have a post for an experienced General Multi Trade to join our repairs Team covering South London.

The role -

This is a permanent post, offering a market leading package to join us full time,

Working with the Day to Day maintenance team, you will be working in properties in South London doing mostly minor Tiling, Painting Decorating, some Joinery and basic Plumbing.

We are looking for people who can carry out works to a consistently high standard of quality and customer satisfaction and complete works 'Right First Time'.

Hours of work will be between the core hours of 8.00 am and 5.00 pm (Monday - Friday) - 40 hours per week - Company Van included.

Requirements needed to apply.

* A full driving licence required.
* Experience in Domestic repairs and maintenance.

Benefits.

• Company Pension
• Career Progression
• Competitive salary reviewed annually.
• Discounts on local and national services.

If you are interested in applying for this role or if you would like information about any roles in your area please call John on 01772208967 or email me at john.neary@servicecare.org.uk

Service Care Legal are currently recruiting for a housing association who are seeking a skilled and experienced Legal Services Manager to oversee their Litigation team, specifically focusing on Anti-Social Behaviour (ASB) matters. Please find below further details regarding this position.

Role: Legal Services Manager (ASB)
Location: Central London
Salary: £40.30 to £44.48 per hour LTD
Contract Type: Initial 3-month contract with a view to permanent

Please note that this role would require initial office attendance 4 days per week, with further hybrid working further down the line.

About the Role

Working closely with the Head of Legal Services (Litigation) to enhance the ASB workstream, ensuring high standards of service delivery.

As an integral member of the in-house legal team, your expertise will shape the provision of legal services, tackling the complexities associated with ASB cases, including those influenced by recent legislative changes and high-profile cases.

Key Responsibilities

• Leadership and Management: Inspire and manage a dedicated Legal Services team, embodying Southern Housing's HEART values while fostering an environment focused on resident satisfaction.
• Expertise Development: Become a subject matter expert in ASB law and ensure that the team applies best practices and stays updated with relevant legal developments.
• Caseload Management: Handle a personal caseload of housing management litigation, providing comprehensive legal advice on matters including disrepair, tenancy fraud, and injunctions.
• Training and Development: Develop and deliver training sessions for team members and other stakeholders, ensuring high levels of legal competence across the organization.

Candidate Profile

• Qualifications: You are a Qualified Solicitor, Barrister, or Chartered Legal Executive with demonstrable experience in housing management litigation, preferably within the social housing sector.
• Skills: Strong drafting abilities and meticulous attention to detail are essential, along with proficiency in legal research and advocacy.
• IT Competence: Familiarity with Microsoft Office and Case Management Systems is required.

If this Legal Services Manager role sounds like an opportunity of interest, please feel free to reach out to Lloyd Stanley on 01772 208969 , or email lloyd.stanley@servicecare.org.uk. We also welcome referrals for this position, where a successful recommendation would be worth £250 each.

We're looking for a kind, compassionate and resilient Complex Needs Support Worker to join our Heaney Cluster service in Kensington and Chelsea.

£27,352.00.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.Want to feel like you're making a difference? You'll feel at home here.

There are 5 hostels in the cluster ranging from high, medium to low support which are all based in the borough of RBKC.

The Heaney Cluster an intensively supported housing scheme for the most challenging customers in the borough. The majority of the customers come with a history of entrenched rough sleeping; often coupled with enduring mental health difficulties. The aim is to offer a home to those who would have difficulty finding accommodation because of their lifestyle choices involving extreme drug and alcohol misuse. The high support hostel caters for eleven service users with complex needs and is staffed 24 hours a day with the minimum of three staff on duty. The medium support services are staffed from 9am to 9pm where the customers present with varying degrees of mental health issues. The Assessment Centre is staffed 24/7.
The hostels are in close proximity to each other, and staff will be expected to work across the units. Three of the hostels supports both male and female customers and one is males only.

Heaney Hub implements and promotes the Psychologically Informed Environment (PIE) model. This is an approach to supporting people out of homelessness, particularly those who have experienced complex trauma or are diagnosed with a personality disorder. It also considers the psychological needs of staff: developing skills and knowledge, increasing motivation, job satisfaction and resilience.
Support Workers will devise person centred support plans with customers to help them develop the life skills they require to meet their needs and goals. This will include sign posting them to the local drug and alcohol services to address substance misuse issues. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices.

This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.

What you'll do:

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

* If a need arises, deliver all aspects of support to enable a customer to develop independent living skills as appropriate to the individual needs of the customer.
* Support customers to maintain their tenancies.
* Support to budget and prevent rent arrears.
* Assess their practical and emotional needs to incorporate in their support plan.
* To develop support plans and risk management plans.
* Carry out weekly health and safety checks.
* Carry out security duties / welfare checks to ensure the safety of the customers and premises
* Monitor the CCTV throughout the shift
* Carry out support duties to enable customers to integrate into the community including e.g. accompanying the customer to attend benefit agency appointments and meetings, go shopping, to enquire at colleges about possible courses, to visit various public amenities

* Report any observations relating to customers welfare

For the full list please see our website.

About you:

* Exudes a warm friendly presence and open behaviour
* Prefers working as part of a group or team
* Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
* Flexible
* Open to feedback and self development
* Has a practical and logical mind and is naturally well organised
* Thrives on change and enjoys dynamic diverse environments
* Is confident with high levels of self-esteem
* Is respectful, articulate and sensitive in style of communication
* Is motivated towards excellence and improvement of personal performance with a can do attitude
* Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
* Ability to cope positively with challenging and diverse behaviour

What you'll bring:

Essential:

* NVQ Level 2 or equivalent or experience within charity/social care sector

Desirable:

* Relevant specialism experience (mental health)

About us:

Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

We're looking for a kind, compassionate and resilient Enhanced Support Worker to join our Mental Health service in Westminster.

£28,068.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you're making a difference? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

As an Enhanced Support Worker, you will be enabling vulnerable people living in a variety of different tenures to manage their tenancies/ licences and move towards greater independence within the community, by providing flexible and individually tailored support.

The working pattern for this role includes a 5-week rolling rota, working on a 4-5-6 day week pattern. The shift times consist of earlies: 8am-4pm and lates: 2:30pm-10:30pm

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

Undertake initial and continuous assessment of needs and potential risks and agree levels of support actions and capture outcomes in Support and Risk Management files.
Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available.
Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
Develop and maintain links with all key agencies and service providers in the local community especially the local mental health system to ensure that customers receive the best treatment available
Lead on an area of specialism (e.g. , health and wellbeing) , build partnerships and develop internal and external opportunities for service-users in this area
Empower customers to ensure they receive the service and benefits they are entitled to
Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Approachable and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organised
Flexible
Open to feedback and self-development as well as thrives on change and enjoys dynamic diverse environments.
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is essentially customer-focused
Is motivated towards excellence and improvement of personal performance with a can do attitude
Ability to cope positively with challenging and diverse behaviours
Confident using IT

What you'll bring:
Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector
Experience working in mental health

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values: We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

About Flight Centre Travel Group

Flight Centre Travel Group is one of the worlds largest travel companies with over 12,000 employees globally - who we call 'Flighties. With over thirty brands under our family tree and headquarters in more than twenty countries, our roles are diverse and our opportunities are endless. When, we say were a great place to work, we have the proof to back it up. Over the past 12 years weve been voted a 'Great Place to Work including one of the Best Workplaces for Wellbeing and Best Workplaces for Women. Together, we live and breathe our number one philosophy, our people, and turn up each day driven by our purpose to open up the world for those who want to see. Put simply, were a bunch of travel lovers looking for more travel lovers to join our family.

About you

The Service Desk Analyst is responsible for providing the first level of support for all telephone, email and walk in requests. They will support our colleagues with the full range of hardware and software utilised within Flight Centre Travel Group.

This includes receiving, prioritising, documenting, and actively resolving our colleagues help requests. Problem resolutions will involve using our knowledge base and monitoring tools.

Requirements

• Experience working within an ITIL framework
• Experience in supporting Citrix / Xen Desktop
• Experience in using Manage Engine Service Desk tool / ServiceNow or equivalent
• Extensive application support experience especially MS Office
• Knowledge of MS Windows 10 and Active Directory
• Experience in Office 365
• Experience of working to and exceeding Key Performance Indicators
• Excellent customer service skills

Our award-winning work perks

• Flexible/hybrid working model - a mix of remote and office work.
• Discounted travel for family and friends - booked by our in-house travel team - as part of Flight Centre Travel Group, you have access to industry rates and discounts for you and your friends and family.
• Career progression - as part of Flight Centre Travel Group with a global brand network spanning 30+ brands and 20+ countries you are empowered to create clear career pathways and have access to the training and support needed to achieve your goals.
• Fun culture with industry-renowned social events (think monthly award nights, global conferences, end-of-financial year balls + more).
• Active Hour - an hour set aside each week to spend on your well-being.
• Bronze-level health cash plan - claim cash back against a range of medical services including dentistry, optical, and chiropractic.
• Plus so much more (company-matched charitable giving, excellent pension scheme, an active hour each week etc.)

Our number one philosophy is Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society.

We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at .

We are recruiting for experienced band 5 nurses with at least 6 months acute experience and IV accreditation to join our world class Adult Critical Care Unit at the Royal London Hospital.

We are extremely proud to have been rated as ‘outstanding’ for caring by the Care Quality Commission in 2016 and this year Barts Hero Award Winners.

As the UK’s largest trauma centre our ACCU unit leads the trauma network for North East London and Essex. It is a leading specialist centre with an international reputation for caring for some of the most seriously injured patients in London and beyond. In addition to trauma the Royal London Hospital also provides specialist care in neurosciences, a hyper-acute stroke centre, and acute general medical, along with surgical and obstetric services.

Working within a highly skilled, dynamic multi-disciplinary team, in our busy and energetic 44 bedded Adult Critical Care Unit (ACCU), which accommodates both level 3 and level 2 patients. This is an excellent opportunity for, energetic, enthusiastic staff nurses with at least 6 months acute experience, to provide a high standard of care to patients within a challenging, yet supportive acute hospital setting.

In return we will provide exciting learning opportunities within both the clinical and educational setting to enable you to continue to develop and grow.

Barts Health has a multi-cultural and ethnically diverse population. This offers a wide spectrum of healthcare challenges which can be both complex and rewarding.

As part of our Adult Critical Care commitment to enhance the working lives of our staff, we offer flexible working arrangements, childcare vouchers, family-friendly policies and staff benefits including an excellent pension scheme. We are committed to providing a culture of continuous learning, which actively supports the professional and personal development of our staff.

Would you like to join this dynamic Award Winning Team?

Follow us on Twitter @teammaccu to find out more about us.

Shortlisted applicants will be offered interview arrangements shortly after applying within a time frame that works for you!

Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment where staff treat one another with dignity and respect. We aim to create an equitable working environment where every individual can fulfil their potential.

To provide the highest standard of assessment, planning, implementation
and evaluation of individualised, holistic patient care in conjunction with the
multi-disciplinary team. The post holder provides care to critically ill patients with supervision and support of senior staff in this area of specialist practice.


This advert closes on Sunday 17 Nov 2024