Total 4,457 Customer Service job vacancies in London, NW3 2QG

Develop a clear understanding of all aspects of service delivery and ensure that the business agenda promotes service delivery and improved care for patients. Have responsibility for co-ordinating the strategic planning processes for the Directorate, incorporating all aspects of the business and service delivery agenda. Directing and ensuring the delivery of a number of disparate work streams across clinical teams, in conjunction with the appropriate Service Manager or Professional Lead. Provide formal presentations, on complex financial and service proposals, to Trust wide and Directorate management boards. Manage the Directorates central budget and ensure proactive steps are taken to reduce overall expenditure. Identify and manage procurement opportunities to reduce overall costs of the service, increase productivity and efficiencies and liaise with the corporate procurement process. Provide leadership and management of specific Trust wide programmes of work aimed at delivering a co-ordinated approach to managing resources and minimising risk. Direct and advise the Directorate Senior Management team on processes and systems to manage and minimise the Trusts exposure to financial risk. Line management responsibilities for key staff in the business and Performance Team and the Directorate EA/PA Team. Lead the Directorate response to procurement opportunities and actively look for new opportunities for the expansion of the business of the Directorate. Lead on a range of service improvement projects across the Directorate and develop policies that support implementation of improved operational processes and systems. Lead on the design and development of programmes to support the delivery of Oxleas priorities, Directorate priorities, NHS targets and other service priorities. Co-ordinate identified work streams through the use of skilled facilitation and project management, to deliver the Trusts and the Directorates service priorities. Provide support and training to managers and front-line staff in the use of effective service improvement techniques and evidence-based approaches to managing change. Lead development of and testing of new ideas and approaches that can support the Directorate deliver improvements. Overall responsibility for the financial management of the Directorate, putting corrective measures in place or identifying, developing and negotiating new income flows where necessary. Manage and maintain financial systems which will enable the Directorates services meet their financial targets. Take appropriate action to ensure that all budgets are properly managed by delegated budget holders. Manage the functions of the Business Office team and oversee the delivery of accurate and timely financial information to support the budgetary and business planning process. Take lead responsibility for the co-ordination of the Directorates financial reporting to external bodies such as SEL and Local Authorities. Leadership Lead on the development of an overall financial management strategy to address key areas of financial risk for the Directorate, working with the Service Director, Clinical Director, Associate Directors, Service Managers and the assigned directorate Senior Finance Manager to ensure that services are delivered within the budget allocation and meet Trust financial cost improvement targets. Lead on the development of detailed plans to deliver CIPs targets and cost pressures and identify potential areas for efficiency and improvements. Lead on the development of a financial reporting process that dovetails with the service performance and clinical information reporting systems to ensure a comprehensive strategic overview is provided to the management team. Take a leadership role in the development of business cases, both to secure new funding sources in order to deliver services, but also in response to tender applications. Lead on complex change management programmes within the Directorate, working across service areas, with clinical teams and managers to improve delivery of services and outcomes for service users. Collaborate with corporate colleagues to develop and improve the use of new technologies to support and increase the productivity of service delivery and procure new services or supplies and ensure appropriate contract monitoring arrangements. Own and manage the directorate Risk Register Health & Safety leadership for Community Mental Health Teams Communication Key working relationships with Directors, Executive, Business Managers in the Organisation, Senior Management Team, corporate support department(s) teams and senior staff including Commissioners, Local Authorities, GPs and also with voluntary organisations

We are looking for dynamic and enthusiastic people to join our Hospital Division In-Patient Mental Health Services as Clinical Support Workers at our entry level (AfC Band 3) for mental health NHS careers.

These roles involve direct, face to face patient care to acutely unwell service users who have been admitted to an in-patient psychiatric ward.

This advert is for Full Time Position, in our Acute, Older Adult, Rehab and Psychiatric Intensive Care Unit (PICU) Wards - successful candidates will be placed according to need and vacancies across the division.

Note this advert has a capped number of applications, so may close sooner than advertised. Previous applicants from last 6 months need not apply.

Clinical Support Workers are the backbone of our Nursing and Health Care workforce - they are based on our wards and work as part of our Nursing teams working alongside our Occupational Therapists, Nurses, Psychologists and Psychiatrists caring and supporting services users through the most challenging part of their mental health crises.

Successful candidates will be expected to undertake focussed one to one therapeutic conversations with service users who are in hospital, some of whom may be detained under the Mental Health Act. At times this might involve enhanced observations, environmental safety checks and physical observations. The role is diverse but the focus is always on maintaining a strong physical presence within the ward environment - collaborating with the individual service users in relation to their care plans.

Good written and verbal communication is key alongside a 'can do...will do' positive and compassionate approach and attitude and the ability to work as part of a team is essential.

You will be expected to undertake day and night shifts across a 7 day working pattern and be required to complete training on the prevention of management and violence (PMVA) and basic life support (BLS).

The partnership between Barnet,Enfieldand Haringey Mental Health NHS Trust (BEH) and Camden and Islington NHS Foundation Trust (C&I) is going from strength to strength since it was originallyestablishedin 2021 forming the North London Mental Health Partnership.


In order tomeet the needs of the new Partnership services you may berequiredfrom time to time to work atdifferent locationsto your normal place of work. This may mean that youare required towork at any location that fall underBarnet,Enfield and Harringay Trust and Camden and Islington Trust. The Trust reserves the right to require staff to work at such other places or locations as it considers reasonable and necessary on a temporary or permanent basis.




The role of the Clinical Support Worker within the Hospital Division can be demanding but is rewarding as you support the service user to recovery and readiness for discharge during their stay.

Experience with care and understanding of mental health is essential. The Care Certificate although not essential is desirable, if you do not currently have a Care Certificate you must be willing to work towards achieving it.

We aim to support service users and their carers/family during their in-patient admissions so as a Clinical Support Worker your feedback and close involvement with service users whilst they are in hospital is key to their achieving a successful and well-planned discharge.


This advert closes on Sunday 17 Nov 2024

North West London Pathology (NWLP) is a new partnership between Imperial College Healthcare NHS Trust, Chelsea & Westminster NHS Trust and The Hillingdon Hospitals NHS Trust.Thepartnership represents a new model for delivering pathology testing in a modern, efficient operation that manages 25 million tests per year. Our services are delivered at six hospital sites across North West London.

We are now offering a fantastic opportunity to join our friendly and dedicated Call Centre team at Charing Cross Hospital. The Pathology Department Call Centre handles calls from GPs, Internal and external clients who require Pathology Results or clinical information. The Call Centre is also responsible for the distribution of Pathology consumables and reports. This busy service has a set of Key performance indicators which are continuously monitored and regularly demonstrate a good service. The Call Centre is part of Pathology Business Services; Pathology Business Services actively encourages Lean working and continuous Service Improvement.

The successful applicant will have either experience of working in a similar environment or basic knowledge of Pathology IT systems. They will be willing to learn new techniques and have experience of working with IT or telecommunications systems.

We are committed to your personal and professional development and you will have opportunities to fulfil your potential with NWLP.

We look forward to hearing from you.
• Provision of an efficient telephone and enquiry service for pathology result and pathology IT.
• Handle a large volume of inbound and outbound calls in a timely manner.
• Responding to user queries and complaints in an efficient and professional manner.
• Escalating user issues with management when the need arises.
• Identify customer needs, research issues, resolve complaints, and provide solutions.
• Maintain ownership of calls throughout the lifecycle of a caller’s request, including follow-ups with relevant teams

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.



The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews please view the Job Description attachment with the job advert.


This advert closes on Friday 15 Nov 2024

We're looking for a kind, compassionate and resilient Support Worker to join our Mental Health service in Redbridge. No personal care or experience is required, just the right values.

£27,352.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you're making a difference? You'll feel at home here.

Well House is a crisis house supported accommodation service that supports individuals for between 14 and 28 days as an alternative to requiring hospital admission for their mental health needs. The service works closely in partnership with a multi-disciplinary team in order to meet individual needs, manage risk and support individuals to achieve positive outcomes.

The service operates 24 hours a day, 7 days a week to ensure members of the local community are able to access critical mental health support at all hours. The service receives referrals primarily from a local hospital emergency department and crisis lines, and may receive these referrals at any time of day or night.

role includes shift working including weekends, evenings and bank holidays

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

Building supportive, trusting relationships with customers and creating a positive atmosphere

Working proactively with other members of the team to handle the service caseload and administrative responsibilities

Conducting key work sessions as required, that are innovative and engaging in order to achieve Support Plan goals

Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'

Providing support with daily living activities, including practical assistance to support customers to independent living e.g. budgeting, cooking, establishing a night time routine

Supporting customers to maintain a healthy environment and where appropriate assisting them to clean their accommodation and maintain good personal hygiene

Assisting in the recording and reporting of customer incidents

Managing customer referrals, completing assessments and obtaining and maintaining all relevant paperwork

Developing productive relationships with partner organisations to improve service outcomes

Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues

Involving customers in the design, development and delivery of the service

Encouraging and enabling tenants to pay their rent and avoid personal debt

Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times e.g. fire risk assessments, fire alarm checks etc

For the full list please see our website

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement

Approachable and open behaviour

Prefers working as part of a group or team

Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement

Has a practical and logical mind and is naturally well organised

Flexible

Open to feedback and self development

Thrives on change and enjoys dynamic diverse environments

Is confident with high levels of self-esteem

Is respectful, articulate and sensitive in style of communication

Is essentially customer-focused

Is motivated towards excellence and improvement of personal performance with a can do attitude

Ability to cope positively with challenging and diverse behaviours

What you'll bring:

Essential:

Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector

Desirable:

Experience working in mental health

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

A Vacancy at Royal Free London NHS Foundation Trust.


We are excited to offer an opportunity for a passionate and self-motivated Occupational Therapist to join our dynamic and integrated therapy service within the Intensive Care Units (ICU) at the Royal Free Hospital, London. Our state-of-the-art ICU consists of 54 beds, including an 8-bed High Dependency Unit (HDU) and a 12-bed Post Anaesthetic Care Unit (PACU), serving a diverse range of patients from specialist services such as hepatobiliary (HPB) surgery, vascular surgery, and liver/renal transplantation.

This is a fantastic role for an experienced band 6 or existing Band 7 OT looking to further expand their expertise in critical care and service development. You will encounter a variety of complex conditions, including liver and kidney failure, cardiac arrest, neurological conditions, ICU related weakness and infectious diseases. You will lead Occupational Therapy interventions for these patients applying advanced clinical reasoning to establish rehabilitation and discharge plans.

As a senior member of the CMS (Critical Care, Medicine, and Surgery) therapy team, you’ll collaborate closely with Physiotherapists and other professionals, guiding junior OTs and Therapy Assistants. You will play an integral role in developing and improving therapy services within the ICU as well as have opportunities to work jointly with other specialist services including Neuro REACT (Rehab and Complex Therapy) which provides intensive neurorehabilitation and complex disability management for patients transitioning from critical care to the acute wards.

Therapy Services at the Royal Free are truly interdisciplinary with a strong emphasis on active learning, development, and staff wellness. At the Royal Free, we offer regular in-service training, leadership programs, and mentorship opportunities. Our department is research-active, with our critical care OT team developing an ICU education programme for non-critical care trained OTs which was presented at RCOT conference. With the support of senior therapists and dedicated research and education teams, this role offers a unique opportunity to shape the future of Occupational Therapy in critical care.

The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.

Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top.

For more information please follow link https://www.royalfreelondonjobs.co.uk

Please refer to the job description and person specification for more information regarding the main duties of this role.


This advert closes on Friday 15 Nov 2024

Learning Support Assistant

Join our inclusive and supportive team as a Learning Support Assistant at a school committed to providing all children with an education that meets their individual needs!

As a Learning Support Assistant, you will play a critical role in helping our pupil reach their full potential. You must have excellent communication and interpersonal skills, as well as a passion for making a positive impact in the lives of children with special needs.

Our school values the wellbeing of all staff and is committed to providing a supportive work environment. The role offers a long-term opportunity, with a daily rate of £85 to £100 dependent on experience, starting immediately and potentially continuing until July 2023 or even longer. The role is full-time, working 35 hours per week from 8:30am to 3:30pm Monday to Friday.

What we are looking for in our new Learning Support Assistant:
- Passionate about providing all children with an inclusive education
- Experience of working with SEN children (preferred)
- Excellent communication and interpersonal skills
- Psychology Graduates are encouraged to apply
- Level 2 and 3 TAs are encouraged to apply
- £85-£110 per day
- Full time, Long Term (potential for a permanent role)
- ASAP start

If you are a dedicated and compassionate Learning Support Assistant, we would love to hear from you!

Salary: £85.00-£110.00 per day

Barts Health NHS Trust is the largest trust in the country. Our WeCare values shape everything that we do every single day providing excellent healthcare for our patients through excellence in research, education, and training. We are passionate about the quality of care we deliver and are looking for staff who can be developed and align with the Trust Vision and Values.

Whipps Cross Hospital is seeking to appoint Band 2 Operating department Health Care Assistant to work within our busy operating theatres. The role will involve working in the 4 theatres areas of the hospital. This is a support post within the Department, working under supervision of qualified staff. The post holder is part of the clinical team, participating in the delivery of clinical care to patients and supporting others using the service. The role is Monday to Sunday, hours include 8-6, 8-8 and night shift.

We are looking for compassionate, enthusiastic, motivated, and dynamic individuals who are willing to put the patient and their needs at the heart of all they do. In return we can provide you with a supportive environment to work within and an exciting Education and Training Programme.


For further Information please contact:

Mariana Vranceanu (mariana.vranceanu@nhs.net)– Theatre Coordinator

This is a support post within the Department, working under supervision of qualified staff. The post holder is part of the clinical team, participating in the delivery of clinical care to patients and supporting others using the service.

Some of the duties will change as the post holder gains further skills and knowledge. The post holder must therefore be flexible and willing to undertake vocational, work- based qualifications that will be funded by the Trust in conjunction with the Trust Learning Ladder.

Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledgerequired. For both documents, please view the attachment/s below.

Although this position is a 12 months fixed-term contract, the actual contract duration will be adjusted to account for the time taken to advertise the post, complete the hiring process, and finalise pre-employment checks. This means the contract will begin when the candidate starts the role and may beslightlyshorter than 12 months.


This advert closes on Friday 15 Nov 2024

WPA Education Welfare Services
01689 843322
www.school-attendance.org.uk


Education Welfare Officer
Location: Croydon and surrounding area
Full Time: 5 days, 37.5hrs per week, Term Time only - School Based
Salary: £30,000 per annum
Plus benefits: Life assurance, Access to Benefit Hub

This is an exciting opportunity for a passionate individual looking to influence a positive change. WPA Education Welfare Services are expanding therefore seeking to recruit Education Welfare Officers to work in Croydon and the surrounding area.

The successful candidate will be expected to provide welfare support to families and schools where there are issues affecting school attendance. Education Welfare Officers regularly liaise with schools, parents and other agencies to provide support as necessary. Therefore, candidates must have strong inter-personal skills and the ability to problem solve.

Candidates are expected to complete reports for schools and therefore the role requires a high standard of communication both verbally and in written form.

The role may involve carrying out home visits so candidates must have a valid driving license and have access to a vehicle. The successful candidate must also be able to adapt to working in different environments and be able to work under pressure and to deadlines.

SKILLS

Excellent interpersonal skills.
Excellent communication skills.
Ability to liaise with Headteachers and other Senior Staff.
Mediation Skills.
Ability to use IT including Word and Excel.
APTITUDE

Have a proven track record for delivering a service that enables pupils to receive their entitlement to education.
Support families, pupils in addressing all attendance matters and where necessary, enforcing relevant legislation to ensure that pupils have the opportunity to improve outcomes.
Be an experienced professional with the ability to reduce absence and increase attendance and achievement.
Have the acquired skills to ascertain information relating to safeguarding and a child’s welfare and to contribute to risk assessment and the decision-making process.
Benefits:

Discounted shopping
Access to Benefit Hub
Life assurance
The post holder must have a full driving license and use of a car.

We welcome applications from all interested candidates, who feel that they can add value to this role. Candidates
wishing to apply for this role are requested to follow the link https://www.school-attendance.org.uk/726/job[1]application-pack or download the application pack.

*WPA reserves the right to interview and appoint the right candidate so early applications are encouraged.
Reference ID: Croydon/Nov24

Defence Digital is an exciting and dynamic place to work.  We offer employees the opportunity to develop within their role and progress through the organisation via a number of Learning and Development opportunities and activities.

Our work is varied, interesting and most importantly it's impactful.  You will be responsible for Supporting the Programme Delivery Manager and wider team to help with the control and processing of information, maintaining oversight of projects on behalf of the Senior Responsible Owner of the programme.

We are a friendly, diverse, and inclusive team of upbeat and creative individuals and welcome those who can bring their talents and new perspectives to the team.  You will work to provide assurance that projects are being delivered with a focus on performance, cost, and time across the programme.

It is crucial that you have strong organisational and information management skills and can work to tight deadlines.  Communicating effectively is an integral part of how we do our job, and therefore having a high standard of interpersonal skills and ability to work as part of a multi-disciplinary team, is vital in this role.

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below. Although this position is a 12 months fixed-term contract, the actual contract duration will be adjusted to account for the time taken to advertise the post, complete the hiring process, and finalise pre-employment checks. This means the contract will begin when the candidate starts the role and may be slightly shorter than 12 months.

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.

JOB DESCRIPTION Post Title: Band 7 Highly Specialist Occupational Therapist Department: Occupational Therapy Responsible to: Lead Occupational Therapist Grade: Band 7 Hours: 37.5 Job Summary: To manage a designated case load with complex needs using evidence based/client centred principles to assess, plan, implement and evaluate interventions. To lead and manage the O.T. team, ensuring a responsive service supporting the Trusts objectives. Maintain records which fulfil legal requirements. To regularly provide clinical and non clinical supervision to team members and the wider OT team. To provide leadership for junior staff, through supervision and appraisal To participate in the planning, development and evaluation of O.T. services within a designated clinical area. To lead on service development in specialist area. To contribute to the maintenance and development of the Trust O.T. Service Key Result Areas & Performance:1 Clinical 1.1 To assess and treat a specific caseload of patients with complex needs, prioritising efficiently to help prevent re-admissions. 1.2 To apply a high level of knowledge and understanding of the particular clinical area. 1.3 To undertake individual initial screens to identify patient need including areas affecting functional ability, followed by agreed assessment plans. 1.4 To design / plan individual patient programmes to implement oneself or to delegate as appropriate. 1.5 To assess and treat the patients personal and domestic daily living functional activity level to maximise independence. 1.6 To select and conduct standardised cognitive and perceptual testing to identify areas affecting functional ability and indicate need for further assessment / treatment. 1.7 To carry out an initial risk assessment where necessary and monitor ongoing risk. 1.8 To assess need and risk factors for hoist and wheelchair provision. 1.9 To carry out home visits with or without the patient to assess environmental risks and functional ability at home. 1.10 To advise on, recommend, make provision for the installation of appropriate aids and adaptations to the patients social and physical environment. 1.11 To monitor and evaluate treatment, including using outcome measures, in order to measure progress and ensure effectiveness of the intervention. 1.12 To undertake discharge planning and co-ordination of complex patients. 1.13 To take a lead in the decisions regarding placement after discharge. 1.14 To refer onto appropriate agencies for :- the continuation of treatment, reassessment, monitoring and provision of further adaptations. 1.15 To carry out joint working with others from the Trust and across other agencies. 1.16 To participate in the weekend Occupational Therapy service. 2 Communication 2.1 To communicate effectively with patients and carers, O.T colleagues, multidisciplinary team members and other agencies. 2.2 To participate (and take a lead as needed) in the multidisciplinary team meetings and case conferences, with regard to patient care programmes. 2.3 To advise and educate patients and carers regarding aids and equipment in the home and outside Community. 2.4 To participate in staff meetings and other meetings (taking a lead as needed) as directed by the Lead OT. 2.5 To promote the OT role within the Trust and to other agencies. 3 Documentation 3.1 To maintain up to date activity data and activity records in accordance with Professional and Trust standards. 3.2 To provide reports on home visits. 3.3 To provide specific reports to other agencies as appropriate. 4 Professional Ethics 4.1 To adhere to the COT Code of Ethics and Professional Conduct, and all other relevant policies and procedures. These include maintaining confidentiality and respecting the patients dignity, privacy culture and wishes 4.2 To provide guidance to junior / support staff on ethical issues. 5 Leadership, Supervision and Appraisal 5.1 To lead and manage the OT team within a specialist area if required by the service. 5.2 To undertake the supervision and appraisal (IPR / KSF) of junior / support staff as delegated by the Lead OT. 5.3 To provide specialist training on an individual basis. 5.4 To provide advice to junior/support staff and students on a day to day basis as required. 5.5 To deputise for the Lead OT in an absence. 6 Training Staff and Students 6.1 To participate in the planning and implementing (taking a lead as needed) of the induction, training and education of students and other staff in this setting. 6.2 To be responsible for the supervision and written assessment of OT students on practice placement on a regular basis. 6.3 To give presentations / training on specialist topics. 6.4 To organise and implement training programmes in specialist area. 6.5 To participate in the organisation and implementation of the basic grade development programme. 7 Service Development and Delivery 7.1 To work with other staff within the department to ensure that equipment is maintained and stock monitored. 7.2 To manage own caseload efficiently, including methods of prioritisation in order to achieve timely and safe discharges of patients from hospital and to help prevent admissions / readmissions. 7.3 To facilitate, co-ordinate and monitor the workloads of the OT team members. 7.4 To participate in the operational planning and implementation of policies within the department 7.5 To participate in the delivery of the OT strategy. 7.6 Assist with the recruitment and appointment of O.T. staff. 7.7 To represent OT on Trust wide (and linked agencies) working parties and groups as delegated by the Lead OT. 7.8 To take a lead on specific projects as delegated by the Lead OT. 8 Personal / Professional Development 8.1 To participate in internal and external training opportunities including mandatory and statutory training to meet identified objectives and demonstrate ongoing development. 8.2 To apply specialist skills and knowledge in order to maintain professional competence and fitness to practise as a senior OT. 8.3 To maintain a professional portfolio for CPD. 9 Clinical Governance 9.1 To comply with all Trust Policies and Procedures, (including Infection Control), the Health & Safety at Work Act and the Data Protection Act. 9.2 To report on complaints, accidents and any deficits in equipment to the Lead OT as soon as possible. 9.3 To be familiar with and comply with local fire procedures. 9.4 To be familiar with all Trust and Therapy emergency procedures, on and off site and to respond as necessary eg. emergency resuscitation, hydrotherapy etc. 9.5 To assess for and advise on risk factors in given situations. 9.6 To contribute to the Trust and Therapies clinical governance and quality agenda including the setting and monitoring of practice standards. 9.7 To participate in the evaluation and audit of practice, clinical pathways and protocols within the clinical area. 9.8 To apply national guidelines/legislation relating to health care. 10 Research & Practice Development 10.1 To undertake audit projects relevant to the OT service needs and disseminate findings at local level. 10.2 To broaden research and development skills through participation in local audit and research projects. The postholder may be required to undertake other duties which fall within the grade of the job, in discussion with the Lead OT / Inpatient Therapy Manager This job description will be reviewed in the light of changing service requirements. Any such changes will be discussed with the post holder.

A Vacancy at 455 North London NHS Foundation Trust.


We are delighted to be advertising for a Psychologist specialising in working with Care Leaver, Asylum Seeker & Refugee young people in the trust's Camden Young People Service. The post holder will be part of the senior team at the HIVE which consists of the Catch 22 Director, Service Manager, Senior Young Persons Wellbeing Practitioner and Youth Programme Coordinator. The HIVE is a part of the Minding the Gap (MTG) Transitions provision, which consists of the Catch 22 Assistant Director, Hub Manager and two Clinical Team Leads. In additional to direct clinical work as a Psychologist work with this group of young people, the post holder will also contribute to and have some responsibility for the clinical and operational management of the service, particularly as it pertains to looked after children, care leavers, asylum seekers and refugees.



The focus of the work will be on young people who are under the care of Camden Social Services aged 16-25 and those who are asylum seekers or refugees. The post holder's caseload will consist of young people from these at-risk groups. They may be asked to supervise The Hive’s Young People’s workers who have looked after children, care leavers, asylum seekers and refugees on their caseloads.

They will work in partnership with The Hive’s Clinical Team Leads, and will take up this role once a fortnight, liaising with other agencies as appropriate, developing strong relationships with the looked after teams in Camden and the Refugees teams.They will be supervised by a Senior Psychologist in the Young People Service in Camden and will meet with The Hive’s Service Manager to operationally manage the service and agree on service strategy and referral co-ordination.





The partnership between Barnet, Enfield and Haringey Mental Health NHS Trust (BEH) and Camden and Islington NHS Foundation Trust (C&I) is going from strength to strength since it was originally established in 2021 forming the North London Mental Health Partnership.

Why choose to join the Partnership?
• We believe that by working together, our two Trusts can achieve more for the residents of North Central London and our patients than we can by working apart.
• Deliver the best care using the most up-to-date practise in supporting those with mental health illnesses.
• Transforming and creating a positive environment for our service users, staff and visitors.
• Creating and working together to become a great place to work for all our staff.
• We offer flexible working, a wide range of health and wellbeing initiatives, NHS Pension and so much more.
• Generous Annual Leave Allowance
• NHS Discounts in a large variety of retail stores and services.
• We have excellent internal staff network support groups.

The postholder will need to be comfortable working in an environment of complex matrix management arrangements and will at all times behave and align with our Trusts’ values and cultural pillars:
• We are kind
• We are respectful
• We work together
• We keep things simple
• We empower
• We are proudly diverse



2. KEY RESPONSIBILITIES

2.1 Clinical Responsibilities

The post holder will:
· Have caseload of young people who are looked after young people, care leavers, asylum seekers and refugees.
· Liaise with Camden CAMHS and Camden Adult Mental Health Services
· Liaise with teams that work with looked after children, care leavers, asylum seekers and refugees
· Undertake risk assessment and risk management for relevant individual service users.
· Attend professional meetings, annual reviews and case conferences related to referred young people as appropriate.
· Understand the existing local services for young people using the project and contribute to decisions regarding appropriate referral onto other agencies.
· Contribute to multi-disciplinary and multi-agency work with young people as appropriate.
· Maintain a high standard of clinical record-keeping and maintaining good communication with colleagues.
· Observe personal duty of care in relation to equipment and resources.
· Practice within the legal and ethical framework set out by the NMC code of professional conduct and other relevant legislation such as the Mental Capacity Act, Mental Health Act and Safeguarding procedures.
· Uphold high professional standards at all time in line with Hub policies and Trust policies and guidance from the post holder’s relevant professional body.


2.2 Management and Leadership

· Use established measures to monitor clinical outcomes across the whole service.
· Lead on looked after children, care leavers, asylum seekers and refugee mental health at the Hive and be a resource for the Hive Team


2.3 Teaching, training, and supervision
· Participate in an agreed programme of post-qualification training and professional development towards developing advanced knowledge and practice.
· Deliver training in The Hive way to other health and social care staff where appropriate, and internally to the staff team
· Deliver training and updates to Hive staff on working with looked after children, care leavers, asylum seekers and refugees


2.5 Stakeholder Engagement· Participate in young people engagement to build a young person led service.

· Working with partners and other relevant agencies in Camden, for example: Work with the Care-Experienced Pathways, Housing Organisations that are entrusted to house this group of young people; to have a strong working relationship with the Commissioner of Services relevant to this group of young people; forging strong relationships with Third Sector Organisations/Charities, such as Victims of Torture, Baobab Centre etc, in order to share knowledge and expertise and develop best practise in this area .

· Providing consultation, training, and teaching specific to making professional services more accessible to young people.


This advert closes on Sunday 17 Nov 2024

Compliance & Procurement Officer
Kingston upon Thames
Homelessness & Mental Health Focussed Homelessness Service
12 Weeks
36 hours
£18.99 LTD / £16.19 PAYE (inc hol)
Looking for a role that makes a difference in your community? Join our Local Authority client as a Compliance & Procurement Officer, supporting property management and rehousing services for rough sleepers in Kingston upon Thames.
THE ROLE
Deliver high-quality service in managing property acquisition, renewals, re-lets, and hand-backs for private sector landlords and rough sleepers, while ensuring compliance and maintaining strong landlord relationships.

• Ensure properties meet safety standards and support rough sleeper rehousing placements.
• Conduct scheduled and responsive property visits, ensuring compliance with Housing Health and Safety Rating System (HHSRS) for properties in and outside the borough.
• Liaise with landlords, housing providers, and contractors to meet Gas Safe and relevant legislative standards.
• Maintain detailed records, update compliance databases, and provide regular feedback on property interactions.
• Identify and report any non-compliance issues, HHSRS hazards, and Safeguarding concerns from stakeholders.
• Oversee property management expenditures and payments related to rough sleeper schemes.
• Prepare quarterly GLA reports and other required statistical data.

THE CANDIDATE
We are seeking a candidate with previous experience in a similar frontline public housing service role, especially in property compliance and procurement.

• Proven experience in marketing and procurement of private sector properties with a track record in lettings.
• Strong knowledge of housing law, security of tenure, and health and safety for temporary accommodations.
• Familiarity with private leasing schemes, including financial and operational considerations.
• Understanding of rough sleepers' needs within temporary accommodations.
• Skilled in partnership working, negotiation, and case management.

THE CONTRACT

• 36 hours, Monday to Friday, 9am-5pm
• 12 weeks with potential for extension or a permanent position
• Pay: £18.99 per hour LTD rate; PAYE equivalent is £16.19 per hour, inclusive of holiday.

HOW TO APPLY
To apply for this role, please email a copy of your CV to lee . mcmillan @ servicecare . org. uk or call 01772 208966 01772 208966 to discuss the role in more detail!
If the role is more suited to someone you know, we offer a £25

We're looking for a kind, compassionate and resilient Mental Health Worker to join our Shirland West service in Westminster.

£28,068.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you're making a difference? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

As a Mental Health Worker, you will be enabling vulnerable people living in a variety of different tenures to manage their tenancies/ licences and move towards greater independence within the community, by providing flexible and individually tailored support.

The working pattern for this role includes a 5-week rolling rota, working on a 4-5-6 day week pattern. This includes some weekend working. The shift times consist of earlies: 8am-4pm and lates: 2:30pm-10:30pm

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

Undertake initial and continuous assessment of needs and potential risks and agree levels of support actions and capture outcomes in Support and Risk Management files.
Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available.
Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
Develop and maintain links with all key agencies and service providers in the local community especially the local mental health system to ensure that customers receive the best treatment available
Lead on an area of specialism (e.g. , health and wellbeing) , build partnerships and develop internal and external opportunities for service-users in this area
Empower customers to ensure they receive the service and benefits they are entitled to
Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible
Adhere to Look Ahead's Policies and Procedures
Engage in learning and development activity to increase knowledge and skills
Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Approachable and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organised
Flexible
Open to feedback and self-development as well as thrives on change and enjoys dynamic diverse environments.
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is essentially customer-focused
Is motivated towards excellence and improvement of personal performance with a can do attitude
Ability to cope positively with challenging and diverse behaviours
Confident using IT
What you'll bring:

Essential:

Up to NVQ Level 2/3 or equivalent, or experience in the social care/charity sector

Desirable:

Experience working in mental health

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values: We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.