Total 23 Customer Service job vacancies in London, Greater London, SW1A 2EJ

Key duties and responsibilities of a HCA: NHS Health Checks, Primary prevention reviews, LTC Health Checks Administering Flu vaccines and B12 Injections Vaccinations stock check and expiry checks Referrals Weight loss and diabetes programmes Support other clinicians in the Practice with completing LTC / Primary Prevention Templates Blood pressure checks New patient health checks Give patients health advice - healthy eating, stopping smoking Raising health awareness and well-being Help Reception when necessary

The goal of this service is to support patients to achieve their preferred place of care and death, to avoid unplanned and inappropriate hospital admissions and to support rapid discharges from hospital. This role plays a vital part in achieving this. The Care Coordination Service aims to improve the coordination of a wide range of care provided to specialist palliative care patients and their families within the Royal Trinity catchment area. The key elements of the role are: To support the single point of access to all Trinitys care services To be the point of contact for all queries from patients; their carers and health and allied health care professionals To ensure patients, their friends and families are allocated to the right service, with the right professional, at the right time. You will be working as part of a team under the direction of the Lead Coordinator. However, you will need to use your own initiative to liaise with specialist palliative care patients, their families and healthcare professionals with the key aim of improving access to and coordination of services provided by other health, social and voluntary care agencies. The nature of the role may involve interactions with distressed and anxious patients and their carers and families.

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s below.

Receptionist

Contract Type - Permanent
Flexible hours per week

Employment Type - Full Time

The Royal Horseguards is a stunning 5 star hotel overlooking the River Thames, close to The Embankment and Trafalgar Square. The hotel has 282 bedrooms, restaurant, bar and terrace area as well as exceptional banqueting facilities at one of London's most prestigious conference and banqueting venues, One Whitehall Place.

The Role

As Front of House Team Member you will mainly work on the Reception desk providing a warm welcome and great service to our guests from the moment they arrive to the moment they leave. Previous experience with Opera is an advantage as you will of course be helping our guests with Check-in and Check-Out, however more than that you will have the opportunity to really get to know your guests in order to better anticipate their needs and deliver a truly personalised experience. You will need to be proactive in solving guest queries and be able to do your best work while remaining cool and calm in busy times. Our Front of House Teams work a shift rota so you will need to be comfortable working five days out of seven, with some early shifts and some late shifts.

What we look for

* Previous experience in a customer facing role in a fast paced service environment

* Excellent communication skills, both in person and on the phone

* Passionate about delivering the highest levels of service with a desire to learn, work hard and progress

* Comfortable in a front line role facing the public

* Empathetic and able to build relationships

* An open personality who is relaxed and natural in their interactions

* Accurate with good attention to detail

* Demonstrable desire to pursue a hospitality career

* Able to work effectively as part of a team

* Previous experience in a fast paced service environment

* Opera knowledge is a definite advantage

What's in it for you?

* Great development opportunities

* Discounted rates on hotel rooms, food and drink across the Clermont Hotel Group

* Interest free season ticket loans (conditions apply)

* Access to a 24/7 Employee Assistance Program

* Pension and Healthcare Schemes

* Wagestream - get access to earned salary before payday

* Paid volunteering days

* Generous recommend a friend scheme

* Apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent)

* Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal

* Great Recognition program

* ...and many more!

We are recruiting Support Workers to support tenants with learning disabilities or autism to enjoy an excellent quality of life in a range of supported living services in the Ashton-under-Lyne and Stalybridge areas.




You will work in collaboration with the service user, their family and wider support network to maximise their health and wellbeing and to promote their independence and community connections. Our supported living services enable people to lead fulfilling and valued lives, maintain their tenancies, participate in their local community, develop independent living skills and achieve their desired outcomes. As well as providing direct care and support, you will have the opportunity to act as a Key Worker supporting people to achieve their dreams and goals.




We value relevant experience of supporting people with a learning disability or autism. However, you do not need to have prior experience if you can demonstrate a ‘can-do approach’, person-centred values, energy and commitment. You will need good verbal and written communication skills and the ability to develop good quality support plans. You will have a strong work ethic and duty of care and be able to contribute to a positive, team approach.




The services are currently offering full time contracts of 37.5 hours per week or part-time contracts, subject to a minimum of 15 hours per week, to be worked on a flexible rota. The ability to lone work, using your own initiative is essential for this role.




Being a car driver and car owner (or access to a vehicle) is essential for this role, mileage allowance is paid.




Vacancy Reference Number: 72855

Applications for this role must be submitted via the Creative Support website using the above vacancy reference number




Full training is provided, as is the opportunity to work towards QCF Diploma in Health and Social Care. Benefits of working with Creative Support include a probationary bonus, pension contributions, 28 days Annual Leave and company paid enhanced DBS.




We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold award.




We can only accept applications from candidates who are located in and eligible to work within the UK – This post will not be open to Sponsorship under the UKVI scheme.

We have an exciting opportunity for an Independent Domestic Violence Advocate to join the team in London, working 37.5 hours a week. This is a hybrid role working both from home and our London office as well as travelling to meet clients.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

* Flexible working options including hybrid working
* 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
* An extra day off for your birthday
* Pension with 5% employer contribution
* Enhanced sick pay allowances, maternity & paternity payments
* High Street, retail, holiday, entertainment & leisure discounts
* Access to our financial wellbeing hub & salary deducted finance
* Employee assistance programme & wellbeing support
* Ongoing training & support with opportunities for career development & progression
* Clinical supervision and group reflective practice

About the role:

This role is based in Islington (plus any information about travel, hybrid working, flexible)

As an Independent Domestic Violence Advocate you will:

* Implement effective ways of working with victims and those supporting them to increase safety and reduce harm.

* Provide a high-quality, front-line service to victims of domestic abuse, delivering a premium service prioritised according to risk, primarily focusing on victim/survivors aged 16+

* Work within a multi-agency framework consisting of the MARAC and local partnership responses to domestic abuse to keep safety central to all services for victims of domestic abuse.


You will need:

* To have a knowledge of help-seeking barriers and support needs of victims of domestic abuse (in heterosexual or same-sex relationships).

* Have a good understanding of domestic abuse including the impact of domestic abuse on victims and their children.

* Understand the principles of risk assessment, safety planning and risk management for victims of domestic abuse and their children

* Understand safeguarding issues, and the legal responsibilities surrounding these issues.

*Direct service delivery to victims of domestic abuse or other vulnerable people.

*Have excellent communication, negotiation and advocacy skills, both written and verbal when interacting with a range of agencies and individuals. Understand and be committed to equal opportunities and diversity issues in policy and practice.

*Have a strong crisis management skills and the ability to deal with stressful and difficult situations.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

Are you a skilled community nurse looking for flexible ad hoc shifts? Join our NHS Community Mental Health Teams in Greater Manchester and Cheshire!

Position: Community General Health Nurse
Shift Type: Ad hoc, 9-5 day shifts
Location: Greater Manchester and Cheshire
Pay Rate: Up to £40 per hour (umbrella)
Sign-Up Bonus: £250 upon joining
Referral Bonus: £350 for referring a colleague or friend

Requirements:

• Previous experience in community nursing is essential.
• Up to date NMC pin
• UK drivers license

Responsibilities:

• Provide treatment and care to individuals in a home and clinical setting.
• Collaborate with our dedicated Community Mental Health Teams.

If you're passionate about making a difference and have the necessary experience, we'd love to hear from you!

To Apply or For More Information: Contact us at katie.porter@servicecare.org.uk

Qualified MMA Welder

Somerset

We are looking for qualified MMA Welding staff to join our team supporting a project in Somerset.

10 Hour shift pattern.

Accommodation can be provided.

All applicants must have a minimum of 3 years experience as a Welder.

Requirements:

• Welding Process - MMA.
• Standard - BS EN ISO 9606-1:2017.
• Range of qualifications - ≥ 3mm.
• Welding Positions - All positions except PG Vertical down.
• Covering Butt and fillet welds.

Applicants must have at least one of the below certificates

• Level 2 Welding Apprenticeship
• An equivalent Apprenticeship in a Welding discipline
• Level 2 Diploma in a Welding discipline or equivalent
• Level 2 Certificate in Welding and Engineering Craft Studies
• Chinese Diploma in Welding and Fabrication

To register your interest either select apply or contact Kenna Williams kenna.williams@mcginley.co.uk

As an equal opportunities employer McGinley Support Services (Infrastructure) Ltd is committed to the equal treatment of all current and prospective applicants. We actively seek applications from all sectors of the community and particularly encourage applications from women, those with a disability (that is permissible to a safety-critical environment) and ethnically diverse or ethnic minority candidates, as these groups are underrepresented throughout the construction industry.

Proud member of the Disability Confident employer scheme

Bank Support Worker Neasden - £11.44

We’re on the hunt for genuinely caring, hands-on Bank Support Workers with a passion for enhancing the quality of life of the people we support.

As a bank support worker with us you'll be helping people to gain more independence in their daily lives, whilst working within a dynamic team to support a fantastic group of people!

Our residential service in Neasden is a welcoming and friendly environment and you can be sure that no two days will be the same! You’ll be enhancing the lives of the people we support by teaching them new life skills, assisting with personal care, encouraging them to access their local communities, socialising and doing lots of activities. One day you could be out with the people we support in local bars and pubs, the next you could be unwinding with them playing video games, watching films or going to the cinema.

This is an amazing role for someone who is looking to really make a difference to someone's life and to help them grow in confidence and independence so that they meet their goals, whether this be making dinner by themselves or going on holiday.

Why choose us?

You don’t need to have experience to be a fantastic Bank Support Worker, what you need is a passion for enhancing the quality of life for the people we support, a desire to learn and a genuine caring attitude.

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

We have a fantastic range of benefits for our staff and we offer sector leading career progression, so don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

Feed our customers and we’ll fuel your career.

As a Food Service Assistant at Sodexo in Shell Centre, London Waterloo, you’ll help with the preparation and serving of our vibrant menu whilst ensuring all working areas are clean and tidy. Setting up for our executive events and ensuring a high standard of service is key, in this role. Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way.

What you’ll do:

• Assist in setup and serving of hot and/or cold foods
• Clean and sanitise equipment and workstations
• Set up and breakdown of service stations
• Interact with clients, upholding that Sodexo 5* Service

What you bring:

• A passion for providing nutritious and delicious meals
• Positive attitude, professionalism, and respect for others
• Basic food-handling skills is desirable but a great attitude and willingness to learn also ticks the box
• Ability to work in a standing position for prolonged periods of time

What we offer:

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering mental health and wellbeing support.
• Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
• Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
• The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
• Money Insights and financial benefits via the Salary Finance Platform.
• Save for your future by becoming a member of the Sodexo Retirement Plan
• A Death-in-Service benefit for colleagues who pass away whilst employed by Sodexo
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.
• Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
• Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
• Flexible and dynamic work environment
• Competitive compensation
• Full training and full protective uniform supplied.

Ready to be part of something greater? Apply today! We make careers happen.

Sodexo reserves the right to close this advertisement early if we are in receipt of a high volume of applications.

Package Description

Belong in a team. Thrive in service.

• XX hours per week
• Monday to Friday (between 7am and 4.30pm) shorter shift on a Friday
• £13.15 per hour

​Check your local transport links here: Plan Your Journey | Traveline

About The Company

About Sodexo

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Click here to read more about what we do to promote an inclusive culture.

We are looking to recruit a highly motivated and enthusiastic OT/CPN/Care Coordinator to continue the excellent work in our well established team based in Elizabeth Newton Building Springfield Hospital in Tooting , London.

Wandsworth Intervention in Psychosis Service offers intensive support to clients who have experienced a first episode of Psychosis and are between the ages of 18-65 years. Evidence indicates that interventions at this crucial time can have a beneficial impact to the client and family, in many aspects of their lives. Using NICE recommended interventions including CBT approaches, family work and intensive support with an outreach ethos, the service offers a positive and recovery focused approach.

The successful candidate will require past experience of working as a care co-ordinator in the community and have robust skills in all aspects of this role.

This post is to work autonomously with service users and their families, holding a caseload for approximately 18-20 clients (pro rata). The Care co-ordinator is responsible for planning, implementing, recording and reviewing a comprehensive package of care in conjunction with the multi-disciplinary Team. We would particularly welcome applicants who have psychosocial interventions training including family interventions but would want to train up all staff in this intervention.

We are Proud to Belong at South West London and St George’s Mental Health NHS Trust.

We have expert services, a rich history and a clear commitment to providing the best quality care for those with mental ill-health. The Care Quality Commission already rates our services as ‘good’ - we aspire to be ‘outstanding’.

This is a great time to join us. We are transforming the way we care for our communities to support our mission of Making Life Better Together. We have built two brand new mental health facilities at Springfield University Hospital, which are amongst the best in the world. More developments are planned across our sites and services.

We are inclusive and diverse and strive to be actively anti racist. We want to attract people from all backgrounds and experiences to enrich the work we do together. We are proud to co-produce and involve our local communities in all that we do.

We offer flexible working, career development and a variety of benefits to enable a positive, welcoming environment in which our people and their careers can thrive.

Come and join our inclusive teams and help our patients on their recovery journey.
• To be accountable for the co-ordination of care plans for people who are in the early stages of psychotic illness between the ages of 17-35.
• To work closely with other members of the multi-disciplinary team.
• To assess health and social care needs and negotiate care plans with service users and their carers, remaining objective when working with diagnostic uncertainty.
• To undertake risk assessments according to Trust policy.
• To ensure delivery of care plans in partnership with multi-disciplinary colleagues and a range of health and social care agencies, within the CPA structure.
• To engage service users and carers assertively and offer care/interventions within the least restrictive setting in normal community environments.
• To provide a service sensitive to age, culture, ethnicity, gender, sexuality and disability.
• To offer a range of evidence based psycho-social interventions and proactive risk management approaches to help the service user and their family to reduce and manage symptoms, high risk behaviour and other disabling effects of psychosis and enable, as far as possible, full and sustained recovery.
• To ensure Wandsworth Child Protection Guidelines and procedures are fully understood by self and others. To ensure the safety needs of children are met at all times and take appropriate action when a child is felt to be at risk or in need.
• To monitor treatment, support concordance and ensure prompt action is taken to alleviate unwanted effects.
• To provide access to and ongoing psycho-education regarding first episode psychosis to service users and families.
• To ensure basic needs are addressed i.e. housing, income, support in accessing education or training etc.
• To recognise the developmental needs of service users, and enable a vocational/educational assessment within a specified time of their contact with the service, and to ensure the service user is supported in progressing plans made for education, training or employment.
• To provide interventions, and work with other disciplines/agencies/teams in the care of service users experiencing co-morbid problems with substance use/misuse.
• To engage the service user and their family in relapse prevention and crisis planning and provide and coordinate interventions that maximise the service users’ ability to resolve crises, remain at home and avoid the need for hospitalisation.
• To deliver a flexible and responsive service through working practices that are dictated by service user/carer need and contribute to the provision of service continuity outside of normal working hours when necessary.
• If hospitalisation becomes necessary, to provide regular, formal, joint inpatient review to ensure the service user is transferred/discharged to the lowest stigma/least restrictive environment as soon as clinically possible.
• To be actively involved in developing early detection strategies with a range of agencies and in developing public awareness of first episode psychosis.
• To work flexibly between the hours of 8am and 8pm including occasional week-ends, as required.
• To maintain standards of professional conduct at all times and observe the legal requirements of the MHA (1983), it’s Code of Practice, The Children Act (1989) and other relevant legislation and guidance.


This advert closes on Sunday 24 Nov 2024

Sustainable Housing Support Officer needed in Enfield

The rate is £18.09ph PAYE

This is a temporary role

The reference number is: RQ1392106

The successful candidate will assist with transforming a homelessness service to improve homelessness prevention, reduce temporary accommodation and end street homelessness.

Our client is seeking proactive, outcome focused people to join a Street Homelessness Service. The Street Homelessness Service has been set the ambitious target to end rough sleeping in Enfield

Due to high volumes of CVs received, we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to Kirsty@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

You can also follow us at Twitter/Facebook/LinkedIn or via our website

Receptionist

Salary: £27,007.50

Location: Barnet

As the Receptionist, you will work in the delivery sites, supporting operational delivery through managing daily site activities, greeting, and directing participants, and completing any necessary paperwork.

Providing a warm and professional welcome to all visitors to the Ingeus office. Ensuring the reception desk is manned and deal with email and telephone queries in a timely and professional manner.

Ensure the smooth running of all facilities in the office including the management of meeting rooms and associated requirements. Manage all administrative needs including the ordering and distribution of general office needs such as stationery.

As our Receptionist, you will be responsible for:

General Office

• Accountable for driving visitor experience, providing a warm and friendly welcome.
• Answering the telephone and accurately recording messages ensuring that they are relayed in a timely manner.
• Ensure there is sufficient meeting space for internal staff and external visitors.
• Responsible for the maintenance and booking of all meeting rooms and associated equipment within the office (e.g. Projectors, screens, flipcharts)
• Organise catering requirements for meetings as required.
• Responsible for ordering and maintaining an appropriate stock of stationery for the office.
• Responsible for preparing office communications and updating staff notice boards.

As our receptionist, you will have:

• Previous front of house receptionist or host experience in a busy professional environment.
• Excellent organisation, time management and IT skills including MS Office.
• Experience of coordinating events, both internal and external, including logistics and coordination of the event.
• Relationship management with internal and external stakeholders
• Customer service experience

Benefits

As an Ingeus employee, you will have access to a range of benefits including:

• 25 days annual leave plus bank holidays
• Life insurance
• Private medical care
• Company pension
• Online discount shopping
• Additional leave for personal development and community volunteering
• The opportunity to buy extra perks such as extra annual leave, critical illness cover, dental insurance, discounted gym membership, wellbeing services and more.

Ingeus helps governments, employers, and local partners design and deliver services to solve complex challenges caused by social and technological change. Our services improve opportunities and help create strong societies in which people have the independence, knowledge, and know-how to thrive. Were purpose-led, passionate and proud to work with customers and communities to drive social change.

At Ingeus, our culture is built on the principle of treating everyone with dignity, ensuring that every individual is comfortable, confident and recognised for the value of their contributions.

We are always keen to learn what neurodiverse colleagues can offer to our contracts, to assist with this we offer a full breakdown of our application, screening and interview process please get in touch via email at

Please note, the advert may close early if we receive suitable applications.

Proud member of the Disability Confident employer scheme

Role: Paediatric Urgent Care Sister Location: The Portland Hospital for Women & Children Hours: Full-Time 37.5hrs pw fixed term contract for 1 year Salary: competitive dependent on skills & Experience + benefits including pension, health cover, flexible benefits and excellent career development

Responsibilities include but are not limited to: Lead on the transformation, provision and maintenance of high-quality services in line with the Trust vision, objectives and values, and national guidance. Contribute fully to the ACS senior management team with additional specific service management and professional responsibility within the Division. The post has external relationships with the Clinical Commissioning Groups (CCG), Local councils and Whittington Hospital Acute services and other neighbouring acute and Community NHS Organisations. Ensure the delivery of high-quality care and customer services, continual service improvement, service re-design and development, managing staff performance, and providing professional advice on service improvements. Deputise for the Borough Lead & Associate Director of Nursing/Therapies/Therapies as necessary. To lead on the continuing development of Urgent Response areas in the light of current health strategies and improve integrated working with other agencies e.g. Discharge to Assess, STP transformation etc. To be accountable for the delivery of Urgent Response services. This will include ensuring clinical standards of practice, advising or leading on recruitment and retention of staff in these teams, and giving professional advice to other service managers. To foster cross-professional working with professionals across the Trust in order to improve patient delivery and care, including developing training, liaison and joint working. To be responsible for and line manage the staff within the Urgent Response services and support staff for the community services listed below in Haringey or Islington: Integrated Discharge Team Rapid Response Borough-based Virtual Ward Bed-based intermediate care District Nursing assessment Therapy assessment Early supported discharge