Total 4,816 Customer Service job vacancies in London, England, NW1

You can find further details about the job, and the main responsibilities in the attached Job Description and other supporting documents.

Are you someone who can easily adapt to different settings, enjoy meeting new people, and would like to make a difference in health and social care through clinical research?

South London Regional Research Delivery Network (RRDN) is looking for an enthusiastic Research Nurse to join the Agile Workforce team.

The Research Nurse will play a key role in ensuring that any research undertaken within the Care settings department safeguards the wellbeing of the patients and is conducted according to Good Clinical Practice (GCP) and the Medicines for Human Use (Clinical Trial) Regulations 2004 and Amended Regulations 2006.

Working collaboratively with the clinical trials team and the wider multidisciplinary team in the management of research patients. They will also act as a patient advocate providing support and assistance as required and assist in the coordination and management of a portfolio of clinical research studies.

The post holder will be required to work flexibly across sites within the RDN: South London geography. The employing Trust will be Guy’s and St Thomas’ NHS Foundation Trust.

If applying as a registered nurse you must have appropriate UK professional registration.

The post holder will be responsible for delivering an agreed number of portfolios of clinical trials within the Secondary, Primary Care and Community settings across the South London region. They will work flexibly across the disciplines to ensure the success of the clinical research projects they are assigned to. The Research Nurse will play a key role in identifying opportunities to broaden the current portfolio.

The applicant must have considerable experience of working independently and have excellent organisational and time management skill.

The National Institute for Health Research (NIHR) is the nation's largest funder of health and care research. The NIHR:

● Funds, supports and delivers high quality research that benefits the NHS, public health and social care

● Engages and involves patients, carers and the public in order to improve the reach, quality and impact of research

● Attracts, trains and supports the best researchers to tackle the complex health and care challenges of the future

● Invests in world-class infrastructure and a skilled delivery workforce to translate discoveries into improved treatments and services

● Partners with other public funders, charities and industry to maximise the value of research to patients and the economy

The NIHR was established in 2006 to improve the health and wealth of the nation through research, and is funded by the Department of Health and Social Care. In addition to its national role, the NIHR supports applied health research for the direct and primary benefit of people in low- and middle-income countries, using UK aid from the UK government.

● Carry out planned care required by the clinical trials protocol for a group of volunteers without direct supervision
● Ensure the assessment, planning, implementation and evaluation of evidence based, individualised patient/volunteer care.
● Responsible for recruiting to, and following up, patients within studies. This includes both randomised clinical trials and other high quality clinical studies. The role will involve working closely with multidisciplinary clinical teams
● Act as a patient advocate enabling patients to make informed choices concerning their involvement in the clinical trials and ensuring advice and information is provided.
● Ensure there is sufficient skill mix of staff for patient safety during clinical trials and ensuring that they are carried out within the Trust and Centre's policies and clinical trial protocol.
● Assist in clinical trials including venepuncture of volunteers when necessary ensuring that they are carried out within the Trust’s policies, research governance, Medicines for Human Use (Clinical Trials Regulations) Regulations 2004 and Amended Regulations 2006 Incorporating International Conference on Harmonisation of Good Clinical Practice (ICH GCP) Data Protection Act and Human Tissue Act.
● Undertake clinical tasks such as phlebotomy, analysis of blood specimens, drug administration and clinical observation etc.
● Assist and advise staff, both registered and unregistered in the delivery of care to the volunteer.
● Ensure that written informed consent has always been obtained for any treatment provided for, or any sample or data taken from a Volunteer which will form part of a research study, in accordance with the Trust research governance arrangements and Medicines for Human Use (Clinical Trials Regulations) Regulations 2004 and Amended Regulations 2006. Incorporating International Conference on Harmonisation of Good Clinical Practice (ICH GCP)
● Have responsibility for the correct administration and custody of medicines according to Trust policy.
● Maintain all data and case report forms relating to clinical trials in accordance with the Medicines for Human Use (Clinical Trials Regulations) Regulations 2004 and Amended Regulations 2006 Incorporating International Conference on Harmonisation of Good Clinical Practice (ICH GCP) and the Research Governance Framework.
● Report any deviation from normal practice to senior staff and implement agreed changes in care programme.
● Deal with concerns raised by volunteers and visitors in a proactive manner and take remedial action as necessary.
● Act as the volunteers’ advocate.

Administration

● Plan and organise workload in order to meet studies and volunteer needs.
● Ensure that nursing practices comply with Trust policies and procedures
● Communicate effectively at all times and maintain a harmonious working environment.
● Maintain a safe environment in accordance with the Health and Safety at Work Act.
● Assist managers and senior nurses/practitioners in managing incidents, accidents and complaints in accordance with Trust policies and procedures.
● Assist in ensuring the availability of resources for volunteer care
● Ensure equipment is in good working order, and report appropriately when defective
● Participate in audits, EG those undertaken by the Medicines and Health Care Regulatory Authority (MHRA) nursing audits and clinical benchmarking exercises and suggest any change to improve standards
● Ensure the economical use of resources
● Contribute to the overall RDN CRN or departmental budget by identifying areas where cost improvements can be made
● Ensure the safe custody of volunteer’s property in accordance with Trust policies.
● Actively participate in and support the development of the clinical research facility.
● Promote and participate in the implementation of policies within the Centre and to ensure compliance with Trust, Government and EU Directives.
● Maintain accurate documentation in clinical trial documents and patient notes.
● Ensure that clinical trials are effectively archived as required.
● Assist in the process of gaining local regulatory committee approval (ethics and R&D approval).

Other

● Understand and adhere to Trust policies and procedures.
● To maintain patient confidentiality and standards of Good Clinical Practice (GCP) at all times.
● Maintain NMC registration


This advert closes on Sunday 24 Nov 2024

Role - PA / Project Support
Location - London
Pay Rate / Salary - £27,205
Hours - Full time , Hybrid working available.
Closing Date - 22nd November

About the role
Accountability's

• Provide a professional, accurate and reliable PA and administration support service - along with Admin assistant to the extended business unit as required.
• To work with / manage team assistants to ensure a professional and efficient admin support team for the engineering and quality departments
• Diary and itinerary management, preparation of weekly meeting packs.
• Updating and ensuring all contract lists are current
• Document management/organisation and filing
• Record and produce minutes for key business meetings
• Effectively use appropriate IT systems to facilitate the preparation of reports, statistics, presentations and other information for the portfolio
• Maintain data / records so that information is readily available and easily accessible
• Provide office services such as reprographics, binding etc
• Arrange meetings and coordinate the booking of rooms, arrange travel, accommodation, pool/hire vehicles and hospitality as required
• Maintain confidentiality of all information
• Keep in touch with the team member when they are out of the office and report issues / take actions for response
• Respond to phone / email enquiries to / from wide range of external parties etc.
• Prepare letters, documents ensure reports are well presented
• Keep up to date training / inductions logs on all team members and liaise with HR
• Managing the on boarding process for new starters into the team, ordering equipment and obtaining system success as required.

Knowledge, Skills Qualifications & Experience

• Good organisational skills (flexible / Organised / methodical)
• Ability to work independently and be proactive
• Excellent communication / interpersonal skills, notably with various levels of the organisation and externally
• The ability to work as an integral part of a team contributing to team success, communications and positive working environment
• Flexible approach with the ability to multitask and work on own initiative
• Previous team support experience
• Discretion - confidentiality when dealing with sensitive information
• Attention to detail
• General administrative / secretarial knowledge producing professional work as well as ability to adapt to new and changing systems (and possibly creating systems)
• Use of outlook or similar dairy/email application. Microsoft office - word, excel and power point.
• Working knowledge of SAP and ability to raise requisitions desirable
• Previous experience in the energy industry desirable.

Salary: Unqualified: £27,431.04 rising to £28,326.48 per annum on successful completion of probation period

Qualified: £28,959.84 per annum

(Qualified Support Worker salary is based on the proven existing completion of a Level 3 Diploma for Residential Childcare or equivalent)

Specific Hours: 08:00am - 20:00pm (12 hour shifts)

Location: Greater London (Covering Area Camden homes in Camden, Haringey & Islington)

Area Camden

The ethos and culture of the Area Camden Group, as part of Polaris Community, is founded on core values of mutual respect and good parenting whilst being respectful to the values of privacy, dignity, independence, choice, rights and fulfilment.

Our purpose is to provide the highest quality care within very high quality settings in our Greater London homes and to offer young people care, accommodation and support as close to a family environment as possible. The residential care we provide is for 11 to 18-year olds and our focus is centred on the needs of the child.

The welfare of our young people is paramount in the role of a Support Worker. Not only do Support Workers keep our young people safe, but as the daily care provider they also make a fundamental contribution to their care, learning and development. A key figure within the team, you'll build invaluable bridges between Area Camden and the local community, promoting social inclusion as you support people with emotional and behavioural difficulties to reach their full potential.

Main Responsibilities

• You will work with the team to promote and support the young people in our care, in leading a life of positive development by providing a safe and nurturing environment.
• A vital part of your role will be providing the young people with emotional and social support, helping them to develop meaningful relationships with other children and adults, as well as encouraging them to become involved with local communities.
• You will encourage and enable each young person's self-esteem to be raised in a positive manner and ensure that they are respected and valued.
• Encourage, support and enable each young person to make positive life choices and achievable levels of independence that help them develop to their full potential, and receive the essential care and attention.
• Responsible for a high level of recording. Great emphasis and importance is attached to the recording of events and observations which will include young people's daily and monthly progress, updating of children's files, child protection records, notification to appropriate people and health and safety checks.
• Continually assess the children and young peoples' needs. Under the direction of your manager, and other appropriate personnel, you will be responsible for the formulation, implementation and review of care plans.
• You will work closely with your manager, your team, the health advisor, social workers, therapists, teachers and other professionals. You may also be involved with the young people's families, especially when supervising contacts.
• Encourage and support the young people with all of their daily living needs in line with their individual care plan.
• Carry out domestic duties within the home, involving the children and young people where appropriate and plan, shop and prepare meals, ensuring they have a varied and well balanced diet.

Required Attributes

• Have the ability to engage with young people in a positive and proactive approach
• Be self-motivated with a positive nature
• Be sensitive and reflective
• Have the ability to listen and empathise
• Be able to work individually and within a team
• Have experience working in the care sector or residential care
• Hold a relevant qualification or be committed to undertake a Level 3 Diploma for Residential Childcare - we are looking for passionate and caring individuals who we will support to gain a qualification.
• Be willing to work some Bank Holidays

Benefits

• A robust Induction and mandatory training program to up skill our workforce
• Progression within the organisation on promotion and development of given role
• Weekly rota on rotation 08:00am-20:00pm i.e. (1 week) - Tuesday, Wednesday, Friday= 36 hours. (2 week) - Monday, Thursday, Saturday and Sunday= 48 hours
• A sleep in allowance of up to £85.50 per night (10pm-7am)- potential extra earning of up to £4104
• Minimum average of 168 hours per calendar month
• Waking Night contracts are also available
• 236 hours annual leave per annum (including bank holidays)
• Holiday increase per year - 12 extra hours for 3 years (capped at 272 hours)
• Pension scheme after a qualifying period
• Enrolment and funding to required qualification

Area Camden is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates. The company is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. Successful applicants will be subject to a DBS check at enhanced level if successful for the position.

An exciting opportunity exists to join the national Medical and Dental Recruitment and Selection (MDRS) team as a Recruitment Service Administrator.

The post can be based in any of the NHS England offices.

As a Recruitment Service Administrator, your duties will include:
• Enabling, promoting, and supporting the effective running of the services provided by the team.
• Providing high quality administrative and project support.
• Providing a high-quality service to key stakeholders such as applicants, administrators in the UK’s regional recruitment teams and clinical leaders.
• Undertaking the secretariat function for the MDRS programme, organising regular and hoc meetings and working groups, as and when required.
• This includes collation of data, financial and project information to improve, inform and support a portfolio of projects, services, and initiatives.
• Maintaining team diaries, stakeholder distribution lists and an effective filing structure.
• Reviewing, testing, and improving systems and processes.

The NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:
• Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
• Making the NHS a great place to work, where our people can make a difference and achieve their potential.
• Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
• Optimising the use of digital technology, research, and innovation
• Delivering value for money.

If you would like to know more or require further information, please visit https://www.england.nhs.uk/.

Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.

Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.

NHS England hold a Sponsor Licence; this means that we may be able to sponsor you providing the Home Office requirements are met. To be eligible for sponsorship through the Skilled Worker route you’ll usually need to be paid the ‘standard’ salary rate of at least £38,700 per year, or the ‘going rate’ for your job, whichever is higher. You can find more information on theGovernment website.

You can find further details about the job, and the main responsibilities in the attached Job Description and other supporting documents.


This advert closes on Thursday 21 Nov 2024

We are recruiting for experienced band 6 nurses with a post graduate qualification in critical care to join RCN Team of the Year 2021 Winners, Adult Critical Care Unit at the Royal London Hospital.

We are very much on the frontline in London’s response to the COVID-19 pandemic and are rapidly expanding our critical care capacity in response to demand in the capital. Our additional capacity will allow us support the backlog of complex surgical patients awaiting elective surgery alongside our trauma and emergency patients whilst continuing to care for patients suffering from Covid-19 and our staff will rotate in their teams across all of our critical care areas.

As the UK’s largest trauma centre our ACCU unit leads the trauma network for North East London and Essex. It is a leading specialist centre with an international reputation for caring for some of the most seriously injured patients in London and beyond. In addition to trauma the Royal London Hospital also provides specialist care in neurosciences, a hyper-acute stroke centre, and acute general medical, along with surgical and obstetric services.

Working within a highly skilled, dynamic multi-disciplinary team, in our busy 60 bedded Adult Critical Care Unit (ACCU), which accommodates both level 3 and level 2 patients. This is an excellent opportunity for, energetic, enthusiastic staff nurses with at least 6 months acute experience, to provide a high standard of care to patients within a challenging, yet supportive acute hospital setting.

Professional development is very important to us and we offer you the opportunity to undertake the band 5/6 development pathways, the critical care course, neurosciences critical care course/ILS/ALS, we are supporting a number of staff on their degree/masters pathways and in collaboration with City University an accredited Trauma Course in house.

As part of our Adult Critical Care commitment to enhance the working lives of our staff, we offer flexible working arrangements, childcare vouchers, family-friendly policies and staff benefits including an excellent pension scheme.

Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment where staff treat one another with dignity and respect. We aim to create an equitable working environment where every individual can fulfil their potential.

To provide the highest standard of assessment, planning, implementation and evaluation of individualized, holistic patient care in conjunction with
the inter-professional team.

As a proficient practitioner in critical care, the post holder acts as a professional role model and clinical teacher.

He / she also provides effective mentorship and preceptorship, participating in the education and trainingof nursing and non-nursing staff.

He / she also takes charge of the Intensive Care Unit as required, liaising closely with the Senior Sister / Charge Nurse with continuing responsibility


This advert closes on Sunday 24 Nov 2024

Following an assessment, to provide practical and recovery focused support to service users and carers as described in their care plan. Working with care coordinators or lead clinicians to provide clearly defined recovery focused interventions, in line with care packages. To attend and actively participate in team meetings/care plan review meeting and team training as appropriate. To positively promote and support independent living for service users in the community by maintaining extensive knowledge and links with the community resources and actively supporting service users to access them. To develop a rapport with service users based upon professional support and collaboration but within appropriate boundaries. To provide regular and practical support to service users and carers to maintain dignity and independence. To enable service users to acquire daily living skills: living ordinary lives (e.g. shopping and cooking). To help service users to gain access to resources to include benefits and welfare rights. To help service users to access information on health promotion. To help service users with gaining skills in accessing physical health services and monitoring their health needs in the community. To help identify early signs of relapse by monitoring the clients progress, level of functioning and mental state and updating the care coordinator or other staff involved in the care of the client. To support service users to develop self- management tools and coping strategies. To maintain adequate records as required by existing procedures; entering appropriate details in case records. To adhere to the Trust Risk Assessment Policy, escalating to senior staff without delay, any concerns around clinical risks for clients. To use electronic service user records to record care plans, pathway documents and progress notes appropriately and in a timely manner in accordance with the Trust Policy. Report, without delay any safety or security concerns to maintain the safety of service users, carers and staff and others to appropriate authorities and or/ organisations. To understand and contribute to the Trust Risk assessment policy, including being aware of the need to follow all safeguarding procedures : being aware of the need to safeguard and promote the welfare of children, young people and vulnerable adults at all times when working with service users. To adhere to the teams local Lone working policy To provide practical support in emergency situations as required by the care co-ordinator (i.e. arranging protection of property, transporting, arranging services, arranging protection of pets, collecting prescriptions, clothing) Contribute to the planning of protocols and developing the service to the clients as appropriate. To liaise and work in close co-operation with members of the Mental Health and LD and CBSS Management and other mental health professionals, and voluntary and private sector agencies as required To raise any concerns regarding service user care or service delivery.

To provide a high standard of safe individualized, holistic and evidence-based patient-focused care in consultation with the patient, relatives and the multidisciplinary team. The postholder will have the responsibility for the assessment of patient care needs and the development and/or the implementation and evaluation of programme of patient care. Carry out pathways of care under supervision and, when proficient, demonstrate procedures of care; supervise junior and/or unqualified staff includingstudent nurses and health care support workers. As part of managerial and clinical development, under supervision, take charge of the team/ward whilst undertaking a variable shift pattern as directed by the ward manager to satisfy the needs of the service. Maintain clinical study and undertake further personal and professional development in line with Trust policies.

Job Summary: To provide a high-quality, advanced, expert nursing and cost-effective service to patients referred to the Centre for Active Lifestyle Management (CALM) Service. This comprises a multi-professional team (Psychology, Physiotherapy and Nursing) who work with patients with chronic pain to help them improve their quality of life. The Division aims to provide an environment conducive to the on-going development of all staff and advancements in the quality of the service by ensuring provision of a high standard of training, teaching and clinical care. The Clinical Nurse Specialist will be an advanced and experienced practitioner within the field of chronic pain and they will be expected to provide clinical support, working independently or assisting with multi-professional interventions in which full training has been undertaken based on clinical practice standards. The role of Clinical Nurse Specialist requires a high degree of personal and professional autonomy in making clinical judgements. Taking sole and joint responsibility as appropriate for patients during their time in the care of the CALM service to ensure a successful patient-based outcome, which will require assessment, planning and implementation of treatment. The Clinical Nurse Specialist will be required to give advice and guidance to other health professionals regarding chronic pain interventions and clinical practice. They will be responsible for the nursing leadership within the CALM service, giving support and guidance within the multidisciplinary team and contributing to the high-quality care given to patients in accordance with clinical governance. The postholder will ensure the delivery and expansion of an expert and advanced nursing service through effective interdisciplinary care, utilising clinical and managerial expertise. This will include a review of the effectiveness of treatments offered. Key Result Areas & Performance: All the following are to be carried out while working in close collaboration with members of the multi-disciplinary team led by the Consultant Clinical Psychologist. The post-holder will need to demonstrate clinical expertise within the field of chronic pain and work autonomously, managing own allocated clinics independently as well as joint working with the multi-professional team and seeking guidance/support when necessary. The role includes: Autonomously or in collaboration with the multidisciplinary team, managing the care of patients with chronic pain. Carrying out relevant interventions, within agreed clinical protocols and in line with current practice and guidelines. Responding to chronic pain patients wide variety of complex physical and cognitive difficulties and needs, utilising highly specialist skills. Demonstrating the ability to develop new skills and provide expert, high quality nursing input to the CALM Service. Providing expert advice and management of medication issues for patients with chronic pain, including helping them optimise or reduce their medication as appropriate. Having sole responsibility for medication recommendations in the discharge report issued to patients and referrers and for use by outside agencies on completion of the CALM programme. Contributing to the design and delivery of the physical health content of the CALM programme, as well as contributing to the handbook for the programme. Taking an active role within the multidisciplinary team in discussing patients, advising and explaining medical pathologies and treatment methods, and others matters relating to complex chronic pain patients in order to ensure appropriate referral, management and treatment. Sharing responsibility with other members of the CALM team for writing letters regarding clinical decisions to patients and referrers. Offering a supportive service to patients and their carers, disseminating specialist knowledge enabling individuals to try and adapt to changes in their lives caused by chronic pain. Liaising with other healthcare professionals when necessary. Providing, promoting and maintaining a support and advice service to patients and their carers, to include provision of information giving from diagnosis through to all aspects of chronic pain, in liaison with relevant healthcare professionals. Providing clinical supervision and consultation as appropriate. Contributing to service evaluation, research and policy development. Developing the service in a structured interdisciplinary way, initiating on-going change and progression in the role of a Clinical Nurse Specialist. Developing interdisciplinary clinical management protocols and working within them. Maintaining accurate and legible records of all clinical and legal documentation with regard to Statutory and Trust policies. Being professionally accountable for all aspects of their activities. When required, investigating the nursing aspects of incidents/complaints and initiating corrective action. Workforce Provide advanced specialist knowledge and education, acting as a clinical resource to the Trust, CCG and Trust affiliated Universities. In conjunction with other members of the CALM team, to assess learning needs and organise training and teaching programmes to fulfil the areas and individuals learning requirements within the field of chronic pain. Take part in the selection, orientation and development of relevant staff and students within the service. Promote staff confidence and competence and therefore assist job satisfaction and staff recruitment and retention. Identify the requirements to carry out the specialist role, implement and manage the service, developing the role in line with patient and service needs. Financial Take responsibility for the effective and efficient use of resources, being aware of resource requirements and limitations. Ensure all equipment and supplies in the clinical area are maintained to enable delivery of efficient and safe care. Evaluate equipment and make recommendations relevant to purchasing policies in conjunction with Procurement. Authorise the issue of appropriate appliances to patients within the Trust and community setting. Partnerships Communications and Relationships Possess excellent communication skills to facilitate the collaboration between all professionals in the complete care and management of all patients within the CALM Service. Work in partnership with members of the multidisciplinary team, as well as within the Trust and community in order to provide a coherent patient-centred service. Ensure effective communication networks are established and maintained with all disciplines, patients and relatives/carers, to include Community Health Care Teams. Communicate highly sensitive information, addressing barriers to information. Demonstrate sensitivity, empathy and reassurance. Provide advice, support and education to patients who may use the service, to include the development and regular reviews of relevant written patient and carer information. Access effective clinical supervision to allow personal reflection on own practice and self-development both personally and professionally. Be an active member of the Pain Nurse Specialist Group and other relevant external specialist groups. Develop links within the Trust and outside agencies to organise and implement practical instruction for HCAs, Pre-Registration and Post-Registration nursing staff and medical staff both in a theoretical and a clinical setting. Support and assist other specialties within the Trust with relevant clinical issues and those of service development. Act as a resource for specialist knowledge and skills related to care and for the development of research-based practice. Represent their speciality clinically, both internally within the Trust, and externally. Act as a representative of the Trust at local/national educational meetings Promote and undertake, where appropriate, nursing research and to publish the outcome in order to update own knowledge and promote excellence in clinical practice. Be aware of and participate as necessary in clinical research trials for patients, liaising with relevant Healthcare professionals. Utilise research findings, where applicable, in the delivery of specialist patient care, disseminating relevant information to colleagues. General Develop guidelines, set standards, policies and protocols to ensure the provision of a safe and effective, research/evidence-based nursing service. To initiate and participate in nursing and clinical audit, taking action to improve any areas of weakness Continually monitor and evaluate the service through the facilitation of quality assurance tools in the clinical area. Monitor and evaluate the role of the Clinical Nurse Specialist within the Trust. Be self-aware, taking own continuing education and professional development needs into account, accessing advice, guidance and support. Keep up to date with current trends and developments in nursing related to chronic pain. Ensure all Trust/Divisional nursing policies/protocols and procedures are adhered to, including EC Directives, Health and Safety and Work, COSHH and Moving and Handling Codes of Practice. Structure Chart Divisional Head of Nursing Advanced Physiotherapy Practitioner in the CALM team Post Holder Junior colleagues

Job Title: Residential Family Support Worker
Location: Hendon, London
Salary: £11.50 - £13.00 per hour
Hours: Full-time, 40 hours per week (12-hour shifts, including weekends and bank holidays)

Our client, an independent Family Assessment Centre, is seeking a Residential Family Support Worker to join their dynamic team in Hendon. This role involves providing safety, support, care, and guidance to families undergoing parenting assessments. The position requires detailed monitoring, recording, and working closely with various professionals, including Social Workers, Police, Legal Services, Education, and Health.

Key Responsibilities:

• Support parents and children, encouraging them to meet their own and their children's needs.
• Work in partnership with professionals to assist families in reaching the goals outlined in their placement plans.
• Promote key life skills and appropriate behaviours by observing, monitoring, and recording parental interactions.
• Safeguard children at all times and promote positive relationships between parents.
• Work within a 24-hour shift pattern, including weekends and bank holidays.
• Facilitate parenting sessions and support families with appointments.
• Help maintain a safe and supportive environment while upholding professional boundaries.
• Complete domestic tasks, such as cooking and cleaning, as needed.
• Attend team meetings, regular supervision, and training as required.
• Contribute to reports and assist in meeting the needs of families.

Requirements:

• Resilient, motivated, and adaptable with strong communication skills.
• Able to work independently and as part of a team.
• IT literate, with the ability to maintain accurate records.
• Flexible and willing to work shifts.
• Full UK driving license and business insurance for your vehicle (required).
• Experience: 1 year of Family Support work (required).
• Qualification: Level 3 Diploma in Health and Social Care (desirable but not essential, training provided).
• DBS certification (preferred).

Benefits:

• Competitive hourly pay.
• Company pension.
• Opportunity for ongoing professional development and training.

If you are passionate about supporting families and helping them thrive, we encourage you to apply for this rewarding role.

To Apply: Please submit your CV and cover letter for consideration. Successful candidates will be contacted to schedule an interview.

We're looking for a dynamic, strategic and resilient Head of Service - Domestic Abuse Matrix Lead.

£65,000.00 per annum, working 35 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you're making a difference? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

As a key senior leader in Look Ahead, the Head of Service will work in alignment with the Director of Housing Related Support, and the wider Senior Management Team to drive performance, quality, business, and financial efficiencies. The role will provide expertise and capacity to support the organisation to deliver our vision and strategic objectives.

The Head of Service will be the strategic and operational lead ensuring delivery of consistent and high-quality performance across the Housing Related Support directorate. The successful candidate will ensure that all Services are run effectively, well managed financially and employees are performing at high levels.  

The Head of Service for Housing Related Support will be a Domestic Abuse Matrix Lead which is a key area in the directorate.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

For a full job description for this role, please visit our website jobs.lookahead.org.uk and search for REQ005833

The ideal person for this role will have: 

• Specialist experience and knowledge of working within the Housing Related Support sector, as well as expertise and passion for the relevant matrix lead area
• A positive attitude and ability to motivate direct reports
• Proven experience of being a strategic lead across relevant services
• Experience of successfully delivering in a contract and target driven environment
• Proven financial management experience and delivering surplus
• Previous experience of working with housing management contracts and agreements
• Experience of Safeguarding and responding effectively to serious incidents
• Excellent report writing skills
• Experience of successfully leading on new and existing contract negotiations
• Experience of leading investigations into serious incidents
• Experience of successfully managing and developing teams across geographical areas
• Ability to turn organisational vision into reality for front line employees
• High levels of written and verbal communication
• Proven influencing and negotiation skills
• Excellent prioritisation and organisational skills
• Resilience and ability to work effectively in a team as well as self-manage
• Ability to cope with change in a fast paced and challenging environment
• A degree or equivalent. Hold relevant CMI/NVQ Level 4 or other business/management qualification
• Have relevant training and/or specialist qualifications

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Your new company
A fantastic opportunity is available working for this retail/manufacturing business specialising in interesting and quirky products is looking for an Operations Specialist for a 6 month contact. This position has arisen due to an increase in demand. This position will be a 6 month contact with the possibility of being extended/made permanent based on business needs and personal performance. This role is based in fashionable central Richmond so candidates must be within a reasonable local to commute this position 3 days per week.
Your new role
Your new role will be to maintain customer records on specifications for allocated customers, monitoring all sales orders received and processed.Tracking stock allocation on inhouse tracker, informing customers of delays and dealing with 3PL distribution centre, you will resolve logistical issues, manage pro-forma invoices and liaise with finance accordingly. You will use Oracle so experience using an ERP system is ideal.
What you'll need to succeed
In order to be successful you must be immediately available to start work, have recent experience with operations, logistics, customer service, sales admin or junior supply chain. You will have experience dealing with order processing and using ERP systems. To be considered you must be based locally to Richmond.
What you'll get in return
In return you will be offered a 6 month contract paying between £26,000 - £28,000 (pro-rata over the 6 months), you will be offered hybrid working with 3 days in the office and 2 from home, standard hours Monday to Thursday and a 1pm finish every Friday!


What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Customer Service Advisor
Location: London
Salary: £28,000 DOE
Contract type: Permanent
Working hours: 6 days (09:00 - 17:00) 3 days (09:00 - 17:00)

About the role

The Duty Lead will be part of the Our Parklife team and play a crucial role in developing and delivering the Park Champion Volunteer Programme on the Queen Elizabeth Olympic Park. You will be directly responsible for the Park Mobility Service and the Information Point on the Park and deputise for the Volunteer Manager when appropriate.

Requirements

• Full valid driving license.
• Experience of working with the public in a customer services role.
• Knowledge and understanding of the local area and Queen Elizabeth Olympic Park context.
• Proven leadership skills in managing and supervising teams in visitor-centric environments.
• Confident and proficient in utilising a wide range of IT tools and software.

Why join us?

As the UK's leading grounds maintenance and landscape creation provider, no two projects are ever the same - and neither are our people. That's why we're committed to nurturing a diverse and inclusive culture where everyone can thrive.

What we offer

• We offer career advancement and development opportunities through our bespoke apprenticeship programmes, our extensive in-house training academy, and coaching and mentorship.
• Join a diverse and inclusive workplace where you can collaborate with passionate and talented individuals.
• Contribute to projects that make a real difference in the community and environment.
• We recognise and reward your hard work with our wide-ranging benefits package designed to prioritise your wellbeing, support life choices, and help in both good and challenging times.

Benefits

• Up to 25 days holiday plus bank holidays.
• Enhanced maternity and shared parental leave.
• Private health and insurance cover opt in.
• Support for personal and professional challenges.
• Discounts on retail, holidays, gym memberships, and more.
• Resources to manage your finances.
• Secure your future.
• Colleague of the month and annual awards.
• Two days per year to support a cause of your choice.
• Comprehensive resources and support.

About idverde

We are Europe's largest provider of grounds maintenance services and landscape creation, in the UK alone we're a community of over 3,000 passionate colleagues shaping the future of the green industry.

At idverde, we understand what it means to grow. Our history dates back to 1919, and today, with a turnover of £250 million, we're more than just a company - we're a force for positive change. We offer a range of services to create, maintain, and manage landscapes across the UK.

Grow with us, and together we'll create a greener future for all.

#ADM

Proud member of the Disability Confident employer scheme

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Admin Support Officer
HMP Thameside, Thamesmead
Full-Time/ Permanent
£24,669.75 plus £6200 London allowance


Here at Serco we’re looking for an Admin Support Officer to join us at HMP Thameside based in London. The postholder will manage all office processes and procedures, ensuring that they are fit for purpose. You will answer calls and emails, dealing with any and all enquiries, taking and circulating minutes of meetings, ordering office supplies and consumables and ensuring accuracy of office calendar and out of office answerphone/emails.

You will deal with incoming and outgoing correspondence, organising couriers, office filing and archiving, assist in the preparation of documents, photocopying and document binding and support in the collation of data for KPT’s and CDI’s, and reporting deadlines are adhered to.


As part of this you’ll:

- Assist manager in follow up actions to health and safety risk assessments.
- Oversight of the calendar bookings, assisting to co-ordinating in-house meetings.
- Supporting staff with IT queries where possible.
- Induct new staff to office processes and procedures.
- Proof reading, review, coordination, and analysis of reports.



What you’ll need to do the role
First and foremost, you’ll need to have worked in a similar role or have a strong admin background, excellent knowledge of all Microsoft applications including word and excel and be able to work in a highly pressured environment.

The successful applicant will be approachable, flexible, efficient, reliable, able to multi-task and possess strong attention to detail skills. We are looking for someone that can communicate at all levels, build strong working relationships and be a successful part of an ever-growing team.

This role is subject to Security Clearance


Why Serco
Meaningful and vital work
- You’ll contribute to the reintegration of ex-offenders back into society, helping them to address the factors that influence criminal behaviour and lowering reoffending rates
A world of opportunity
- With six prisons across the UK and a breadth of roles, you’ll be wholeheartedly supported with development and career progression
Great people
- You’ll become an integral member of a well-defined and supportive team. who believe passionately in the value of our work.

What we offer

- Up to 6% contributory pension scheme
- Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.
- Employee Assistance Programme
- A safe and supportive culture
- The chance to make a positive difference to the prison and court systems
- A company passionate about diversity and inclusion
- Serco Benefits package

Proud member of the Disability Confident employer scheme

.


Admin Support Officer
HMP Thameside, Thamesmead
Full-Time/ Permanent
£24,669.75 plus £6200 London allowance


Here at Serco we’re looking for an Admin Support Officer to join us at HMP Thameside based in London. The postholder will manage all office processes and procedures, ensuring that they are fit for purpose. You will answer calls and emails, dealing with any and all enquiries, taking and circulating minutes of meetings, ordering office supplies and consumables and ensuring accuracy of office calendar and out of office answerphone/emails.

You will deal with incoming and outgoing correspondence, organising couriers, office filing and archiving, assist in the preparation of documents, photocopying and document binding and support in the collation of data for KPT’s and CDI’s, and reporting deadlines are adhered to.


As part of this you’ll:

- Assist manager in follow up actions to health and safety risk assessments.
- Oversight of the calendar bookings, assisting to co-ordinating in-house meetings.
- Supporting staff with IT queries where possible.
- Induct new staff to office processes and procedures.
- Proof reading, review, coordination, and analysis of reports.



What you’ll need to do the role
First and foremost, you’ll need to have worked in a similar role or have a strong admin background, excellent knowledge of all Microsoft applications including word and excel and be able to work in a highly pressured environment.

The successful applicant will be approachable, flexible, efficient, reliable, able to multi-task and possess strong attention to detail skills. We are looking for someone that can communicate at all levels, build strong working relationships and be a successful part of an ever-growing team.

This role is subject to Security Clearance


Why Serco
Meaningful and vital work
- You’ll contribute to the reintegration of ex-offenders back into society, helping them to address the factors that influence criminal behaviour and lowering reoffending rates
A world of opportunity
- With six prisons across the UK and a breadth of roles, you’ll be wholeheartedly supported with development and career progression
Great people
- You’ll become an integral member of a well-defined and supportive team. who believe passionately in the value of our work.

What we offer

- Up to 6% contributory pension scheme
- Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.
- Employee Assistance Programme
- A safe and supportive culture
- The chance to make a positive difference to the prison and court systems
- A company passionate about diversity and inclusion
- Serco Benefits package

Proud member of the Disability Confident employer scheme