Total 4,438 Customer Service job vacancies in London, E1 4DG

Please note that this advert may close early should sufficient applications be received, so early application is advised. Please include a cover letter with your application, outlining how you feel you meet the requirements of the role. WithYou is part of a consortium and our team in Lambeth is recruiting for a Service Manager, to join them in providing high quality recovery care to a diverse service user group. If you are a dynamic leader, who can inspire others to make a difference for their clients using a compassionate and collaborative approach, we want to hear from you. The Service Manager will directly link in with both the Head of Partnerships for WithYou and the Addictions Borough Lead, as lead providers, to ensure clear communication and a mutually agreed delivery of service. As Service Manager, you will be responsible for collaboratively leading the team to ensure a high level of performance by meeting targets and KPIs set, whilst creating a supportive and inclusive environment for our staff team. This post requires excellent leadership skills to work innovatively and confidently, supporting staff in high performing recovery work, overseeing quality assurance and safeguarding and with the capacity to work within competing demands and tight timescales. Safeguarding those we provide our services to, sharing your concerns and putting the right interventions in place is key to the success of this role. You will work with a dedicated team of people, building strong relationships with other agencies to deliver the comprehensive support needed by those using our services. You will lead your team, providing development and clear direction aligned with the organisational aims and be a strong advocate for WithYou externally, maintaining and building our profile as you go. This is a permanent, full-time role working 37.5 hours per week. Essential Skills The most important thing you can bring to this role is clear and inspirational leadership. We're open to discussions with candidates working in leadership roles outside of the drug and alcohol arena - for example, in mental health or housing. We're most interested in your ability to demonstrate motivational leadership skills, with the drive to promote staff development and retention. You'll have the support of an exceptional Head of Partnerships and a wider team of experienced and dedicated stakeholders across the organisation. If you have experience managing comparable services, as either an established manager or in a team leader or similar capacity and you are looking for the next step up in your career, we would welcome your application and a further discussion. You should also have: A track record of successfully working in joint ventures and partnerships A proven track record of creating and maintaining a strong performance management culture Evidence of placing service users at the heart of an organisation Ability to develop and lead a cohesive team Ability to interpret evidence and analyse problems to create viable sustainable solutions Strong interpersonal skills and ability to quickly establish credibility and/or make a positive impact Strong communication skills, both verbal and written A full job description and person specification is available on request. As an organisation, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our staff. We know that representing the communities we serve is key to us meeting our goals of radically improving people's lives. We welcome the unique contributions that you can bring and we encourage people from underrepresented communities and backgrounds to apply to join our team, including people with lived experience, people with disabilities, people from racialised communities, LGBTQ+ people and armed forces veterans. Desirable Skills About Company Everyone should feel comfortable getting the support they need for issues with drugs, alcohol or mental health. At We Are With You we work with people on their own goals, whether that's staying safe and healthy, making small changes or stopping an unwanted habit altogether. We give people support in a way that's right for them either face to face in their local service, community or online. We provide a free and confidential service without judgement to more than 100,000 people a year. We use our expertise to improve the help available and raise awareness around drugs, alcohol and mental health so that more people can get support. We Are With You. #IND HP

Package Description: Shift Details: Monday-Sunday Flexible Nights At Avery Healthcare, we believe in caring for those who care for our residents. We recognise and celebrate our hard-working colleagues, support your career development with a variety of apprenticeships, and provide you with access to a range of leisure and retail discounts. We are now seeking a compassionate, enthusiastic, and dedicated individual to join our friendly, award-winning team as a Dementia Care Manager. ABOUT THE ROLE Your focus as a Dementia Care Manager will be to be responsible for the overall management of the Dementia Community, implementing and embedding the companys dementia care strategy and managing resources within a given budget. Other responsibilities will include: Ensuring that the plan care day is accurate and reflected in the care needs summary and that the resident/relative identifies needs and preferences. Ensure all information is integrated into a person-centred care plan. Building caring relationships with residents and families, liaising with them sensitively and appropriately. Act as an advocate for the residents' best interests, appropriately managing conflict. Working closely with the Activities Team to ensure the development of meaningful activities for residents with Dementia. Support and set expectations for the care team's participation in these activities. Promoting a culture that enables residents to maximise their capabilities, optimising their independence and enhancing their quality of life. ABOUT YOU To succeed in your application, you must live our values of caring, support, honesty, respect, and accountability in all you do. Our ideal candidate must have: A minimum of three years experience in a similar role, working within a fast-paced environment. Comprehensive understanding of CQC standards and requirements. Industry-relevant qualifications. Knowledge of care services businesses and the UK health and social care market. ABOUT AVERY As one of the largest providers of luxury elderly care homes in the UK, we believe that the later years of our residents' lives should be as enriching as any other. Our vision of creating meaningful lives together is achieved by the exceptional care and experience we proudly offer throughout our growing portfolio of over 100 care homes while establishing ourselves as the preferred choice for residents and employees. Please note this role will require: A DBS Disclosure check, the cost of which will be met by Avery Healthcare. Proof of eligibility to work in the UK. This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.

Package Description: At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and were here to celebrate and support you every step of the way.When you join us, youll be making a positive impact on residents lives every day your compassion and dedication truly make a difference. Were committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career. And as part of our close-knit team, youll experience a culture that values respect, compassion, and a shared commitment to exceptional care.Were now looking for a warm, enthusiastic, and dedicated individual to join our award-winning team as a Care Assistant. If this sounds like the place for you, wed love to hear from you! ABOUT THE ROLE Your focus as Care Assistant will be to deliver high standards of personal care, contributing fully to the care team to ensure continuity of services to residents. Other responsibilities will include: Assisting residents in all their personal hygiene care ensuring optimum independence, dignity and respect of individuals at all times. Recognising and understanding clinical risk areas in residents such as weight loss, pressure sores, risk of falls, sign of infections and escalate any identified risks in a timely manner. Acting courteously towards residents and their visitors, respecting the dignity and individuality of each resident. Practicing safe systems of work across the range of task. ABOUT YOU To be successful in your application, you will live our values of caring, supportive, honest, respectful, and accountable in all that you do. Experience is not required as we are proud to offer a thorough induction and training programme to ensure confidence within your role. Our ideal candidate must: Have the ability to communicate effectively both verbally and in writing. Demonstrate initiative and be respectful towards the residents and other people in the home. Be an efficient worker who can carry reasonable instructions from other team members. Be able to be adaptive and flexible to cover a range of responsibilities at short notice. ABOUT AVERY At Avery, were not just one of the UKs largest providers of luxury elderly care homes were a place where people love to work. We believe that the later years of life should be as enriching as any other, and were passionate about creating meaningful experiences for our residents and our team alike. With our vision of "creating meaningful lives together," we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day. Join us and see why Avery is the preferred choice for residents and team members alike. Please note this role will require: A DBS Disclosure check, the cost of which will be met by Avery Healthcare. Proof of eligibility to work in the UK. This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.

Package Description: At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and were here to celebrate and support you every step of the way.When you join us, youll be making a positive impact on residents lives every day your compassion and dedication truly make a difference. Were committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career. And as part of our close-knit team, youll experience a culture that values respect, compassion, and a shared commitment to exceptional care. Were now looking for a warm, enthusiastic, and dedicated individual to join our award-winning team as a Residential Care Manager. If this sounds like the place for you, wed love to hear from you! ABOUT THE ROLE Your focus as a Residential Care Manager will be to manage the group of Care Supervisors within the home ensuring thata high-quality delivery of personal care is delivered to our residents. You will be an advocate for all residents,maintainingthe best interest in all areas of the resident's wellbeing. Other responsibilitieswillinclude: Co-ordinating theresident assessmentprocess, ensuringthatthe planned careisaccurate and reflected in each individual care plan. Supporting,guiding,anddevelopingtheirteammembers. Managing the process of ensuring that all equipment is stored in line with the manufacturer'sinstructionsand is cleanedandstored appropriatelyafteruse. Ensuringcompliance with theSafe Medication Management programme, with robust auditing procedures. UndertakingQualityCareSpotChecksreportingonthe qualityofcareprovidedbyCareSupervisors, CarersandSeniorCarers withintheir team. ABOUT YOU To be successful in your application, you will live our values of caring,supportive,honest, respectful, and accountable in all that you do. Our ideal candidatemusthave: NVQ Level 4 in Care or equivalent. A Minimum of two years' experience in long-termcareor similarindustry. Comprehensiveunderstanding ofCQCFundamentalStandards. Experience in leading a team in a similar care environment. ABOUT AVERY At Avery, were not just one of the UKs largest providers of luxury elderly care homes were a place where people love to work. We believe that the later years of life should be as enriching as any other, and were passionate about creating meaningful experiences for our residents and our team alike. With our vision of "creating meaningful lives together," we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day. Join us and see why Avery is the preferred choice for residents and team members alike. Please note this role will require: ADBS Disclosure check, the cost of which will be met by Avery Healthcare. Proof of eligibility to work in the UK. This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.

What skills and experience we're looking for

Good literacy and numeracy skills

Relevant qualifications - e.g. GCSEs/Level 2, or equivalent including Maths and English

Previous relevant experience

Infectious enthusiasm for supporting pupils

Competent skills in ICT

Ability to recognise own strengths and weaknesses and an interest in own personal development

Well organised

An enthusiasm for supportive pastoral care

Commitment to supporting pupils in all aspects of their development

Competent skills in ICT

Excellent communication skills verbal and written

Ability to be flexible and to use initiative

The ability to plan and deliver appropriate intervention

Personal Qualities

Awareness of the duties for schools under the Education Act 2010 and SEN Code of Practice

Willingness and commitment to learning

Exemplary attendance record and excellent punctuality (reference)

Well organised

Willing to go the extra mile for our students

What the school offers its staff

The Academy has cultivated a friendly and welcoming environment for all its staff, with a strong collaborative culture that has community at its heart. Our staff feel empowered, supported and are provided with the highest-quality professional development and effective performance management. We pride ourselves on ensuring that every member of staff is supported to be the best they can in the classroom and to achieve their career aspirations. That helps us to build our own talent pipeline. We have made staff wellbeing a priority by promoting good physical and mental health and listening to the feedback from all staff.

Here is the opportunity for you to join one of the most happy and successful schools in United Learning and to be part of the incredible journey that The Elms Academy has been on.

Commitment to safeguarding

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment. Our recruitment process follows the keeping children safe in education guidance. Offers of employment may be subject to the following checks (where relevant): childcare disqualification Disclosure and Barring Service (DBS) medical online and social media prohibition from teaching right to work satisfactory references suitability to work with children You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

An opportunity has arisen for an experienced and proactive administrator to join the Locomotor service at St Leonard’s. The post holder will also provide administrative support to the Locomotor Service.

The candidate must have previous experience in an administration role involved with patient appointments, knowledge of internal tools / processes. Experience of working with the patient booking software would be an advantage, as well as excellent and sensitive communication skills.

You will be based on site in the physiotherapy department at St Leonard's and will be involved in dealing with patients face to face at our busy reception desk and over the phone. You will also be involved with providing face to face patient support in our pain service introductory session.

You will work closely with a team of administrators, Physiotherapist, Psychologists, Occupational therapists and pain consultants.

You will have the opportunity to develop and extend your skills in a department committed to continuing education and training.

Please note that candidates will be required to attend a face to face interview and complete a computer based skills test.

Some of the key aspects of this support comprise:
• Booking patient appointments and maintaining the integrity of the service data bases.
• Dealing with patient queries and concerns regarding their appointment both face to face on the reception desk and over the phone.
• Speaking to patients about their appointments who may be in pain or distressed
• Working with interpreters
• Assisting physiotherapists and allied health professionals (AHPs) in the registering on arrival of patients in group settings and supporting the preparation of said groups.
• Assisting admin lead and Service leads in ensuring service capacity is maximised and maintained in line with department key performance indicators.
• Liaising with other teams and GP practices.
• Working closely with Physiotherapists and AHP’s in the organisation of clinics & appointments.
• Assisting administration lead with office based admin tasks such as contacting patients, preparing clinic letters, processing referrals
• Collating waiting list statistics and inputting patient data
• Minute taking at clinical meetings

Homerton Healthcare NHS Foundation Trust is a high performing and flourishing organisation serving the population of Hackney, East London, The City and beyond.

We are extremely proud of the fact that Homerton Hospital has recently attained the highest possible rating of "Outstanding" from the Care Quality Commission (CQC).

Our integrated Trust provides comprehensive hospital and community health services for its local population and a range of specialist services for a wider group of patients. In addition, the Trust manages services out of St Leonard's Hospital and the Mary Seacole Nursing Home.

Homerton aims to ensure equality and value diversity, and we are committed to inclusion for all of our staff. This is reflected in our policies, procedures and People Plan. All of our staff are expected to embody our Trust values at all times.

We are also committed, through our Fair Recruitment Standards, to ensuring all applicants are treated fairly.

Homerton has a proud tradition of supporting and developing its staff, including its well regarded and valued nursing community, and all staff are able to take advantage of a great range of benefits.

Homerton is proud to have been included on the HSJ & Nursing Times Best Places to Work list.

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s on this page.

The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed.


This advert closes on Sunday 1 Dec 2024

Proud member of the Disability Confident employer scheme

We are recruiting for experienced band 6 nurses with a post graduate qualification in critical care to join RCN Team of the Year 2021 Winners, Adult Critical Care Unit at the Royal London Hospital.

We are very much on the frontline in London’s response to the COVID-19 pandemic and are rapidly expanding our critical care capacity in response to demand in the capital. Our additional capacity will allow us support the backlog of complex surgical patients awaiting elective surgery alongside our trauma and emergency patients whilst continuing to care for patients suffering from Covid-19 and our staff will rotate in their teams across all of our critical care areas.

As the UK’s largest trauma centre our ACCU unit leads the trauma network for North East London and Essex. It is a leading specialist centre with an international reputation for caring for some of the most seriously injured patients in London and beyond. In addition to trauma the Royal London Hospital also provides specialist care in neurosciences, a hyper-acute stroke centre, and acute general medical, along with surgical and obstetric services.

Working within a highly skilled, dynamic multi-disciplinary team, in our busy 60 bedded Adult Critical Care Unit (ACCU), which accommodates both level 3 and level 2 patients. This is an excellent opportunity for, energetic, enthusiastic staff nurses with at least 6 months acute experience, to provide a high standard of care to patients within a challenging, yet supportive acute hospital setting.

Professional development is very important to us and we offer you the opportunity to undertake the band 5/6 development pathways, the critical care course, neurosciences critical care course/ILS/ALS, we are supporting a number of staff on their degree/masters pathways and in collaboration with City University an accredited Trauma Course in house.

As part of our Adult Critical Care commitment to enhance the working lives of our staff, we offer flexible working arrangements, childcare vouchers, family-friendly policies and staff benefits including an excellent pension scheme.

Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment where staff treat one another with dignity and respect. We aim to create an equitable working environment where every individual can fulfil their potential.

To provide the highest standard of assessment, planning, implementation and evaluation of individualized, holistic patient care in conjunction with
the inter-professional team.

As a proficient practitioner in critical care, the post holder acts as a professional role model and clinical teacher.

He / she also provides effective mentorship and preceptorship, participating in the education and trainingof nursing and non-nursing staff.

He / she also takes charge of the Intensive Care Unit as required, liaising closely with the Senior Sister / Charge Nurse with continuing responsibility


This advert closes on Sunday 1 Dec 2024

Technical Support Engineer / IT Helpdesk Analyst / Service Desk Technician is required to provide first line and second line technical user support covering hardware and software applications for a well-established company based in Central London.


SALARY: Negotiable

LOCATION: Hybrid with up to 3 Days per Week in the Central London Office (WC1B)

JOB TYPE: Full-Time, Permanent


JOB OVERVIEW

We have a fantastic new job opportunity for a Technical Support Engineer / IT Helpdesk Analyst / Service Desk Technician who has experience providing first line and second line support for hardware and software applications.

Working as a Technical Support Engineer / IT Helpdesk Analyst / Service Desk Technician you will play an integral role in providing high-quality 1st and 2nd Line support to both internal team members and external customers.

As a Technical Support Engineer / IT Helpdesk Analyst / Service Desk Technician you will manage helpdesk tickets, ensure seamless device deployment and configuration, and support of the company’s bespoke software platforms and applications.


APPLY TODAY

If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.


DUTIES

Your duties as a Technical Support Engineer / IT Helpdesk Analyst / Service Desk Technician include:

• Manage and respond to helpdesk tickets through the Halo platform, maintaining an organised and timely workflow to support end-users

• Deploy and configure devices using Microsoft Intune and Autopilot, ensuring systems are prepared and secure for new users

• Administer Entra Active Directory, ensuring users have appropriate access and permissions for seamless operations

• Provide ongoing support for the company’s bespoke software, ensuring high system performance, security, and user satisfaction

• Collaborate with team members to maintain an optimised, secure IT environment that aligns with organisational goals


CANDIDATE REQUIREMENTS

• Proven experience in helpdesk support and device management

• Knowledge of Microsoft Intune, Autopilot, and Entra Active Directory

• Excellent communication skills to effectively engage with both technical and non-technical users

• A proactive and collaborative approach to problem-solving in a team-driven environment

• Experience with bespoke software support is a plus


HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P12827

Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.

awd online | http://www.awdo.co.uk

AWD-IN-SPJ

The post holder will be responsible for providing comprehensive, high quality secretarial and administrative support service to one of a number of District Nursing Teams within Whittington Health (Haringey & Islington).

Please see detailed Job description and Personal Specification documents for more information and main responsibilities

Provide timely, efficient and effective operational service management leadership for both services within the Surgical Division to ensure these are responsive, innovative and provided to the highest possible clinical and performance standards. Provide clear leadership ensuring that all staff are appropriately managed and developed, and that they are efficient, effective, engaged and motivated. Take forward agreed projects to improve service delivery and patient experience in key areas. Lead on ensuring that all performance/quality targets are met. Problem solve as appropriate, and develop and implement lasting solutions in conjunction with clinical colleagues. To be a key member of the Surgical Management Team, taking full responsibility for actions and for keeping other team members fully informed at all times.

Job Summary: Accountable to the Administration Manager for the smooth running of the Macmillan Brook/Suite 8 Unit. To provide effective team working by possessing a high standard of communications skills both written and oral. To be able to prioritise their own workload with a good working knowledge of computer systems with the ability to be diplomatic at all times. To contribute to the standard operating procedures of the service. The work as part of the Cancer service within Lewisham and Greenwich Healthcare NHS Trust to facilitate, co-ordinate and support the nursing and clinical team to enable high standards of care to be delivered to patients and families. Key Result Areas & Performance: To be accountable to the Administration Manager for the day to day running of the department To inform the Administration Manager of any untoward incident or occurrence so that remedial action can be taken at the earliest opportunity To be aware and comply with departmental policies and protocols To communicate with colleagues, healthcare professionals and patients in a polite and courteous manner, showing the degree of professionalism expected. Under the supervision of the Administration Manager ensure that clinics are maintained and adjusted in line with clinicians annual and study leave. This may involve cancelling and rescheduling of clinics as necessary. Compile forward planning sheets of clinics as requested Following receipt of new patient referrals, make new patient appointments ensuring that new patient encounters are created as per standard operating procedures. Generate new referrals from ERS system. Working with the Administration Manager supporting all members of the unit team to ensure that all services are adequately covered i.e. ensuring that there is adequate cover for the HCAs To assist clinicians and healthcare professionals with any IT issues relating to clinic procedures and to inform Management of any urgent issues that they are unable toresolve in good time. Provide, at all times, a welcoming, supportive and caring environment for patients, relatives and visitors. Regular update of the kiosk self-checking in system. Check every patient for any changes of recorded information and update accordingly When needed assist the HCA to ensure that all patients height and weight are taken accurately and documented on Icare. Ensure all follow up appointments are made as instructed by clinicians on the e-outcome form. Regularly monitor and action the LGT uncashed report and email clinicians of any missing e-outcomes to ensure that all patients appointments have been actioned and clinic are cashed-up Ensuring that the three telephone lines are answered within good time and answering queries or re-directing as appropriate in a sensitive and professional manner. Ensure regular checks are made on the group email address, prioritising urgent requests. All email queries are dealt with and responded to in a timely manner, notifying the requester when completed. Provide back up cover when needed to the Chemotherapy Day Care Unit ensuring that all day care admissions are admitted and discharged (QEH site). Ensure that patients receive their appointments in good time, either by post/those sent by the Synertec automatic service/ or text message when needed. To organise any supportive services as needed To be responsible for ensuring that patients' notes are pulled and available for clinic that require them. Ensure the clinical areas are prepped for each clinic session, checking each morning that the clinical rooms have been cleaned and are well maintained with adequate stock. Order and maintain necessary stationary as required in the clinical rooms and reception area. Request all necessary maintenance work after consultation with the Administration Manager. Ensure that all patient registration for new patients undergoing chemotherapy treatment are created through the e-prescribing portal. To participate in the PDR process to ensure personal skills are enhanced. Attend team meetings and contribute in the setting of achievable standards to promote improvements in patient care and service development.

Heathfielde Medical Centre Summary of Receptionist Job Description Job Title:Receptionist Pay:Dependent on experience Line Manager:Reception Supervisor overseen by Practice Manager Hours: Part time Contract:Permanent (subject to satisfactory probation period) Job Summary: Responsibilities Operate the computerised appointment system in accordance with Access protocols. Receive and book in patients, monitor the patient flow, make emergency appointments and draw to the doctors notice any patients who might require immediate attention Provide and receive information face to face, over the telephone, in writing or by electronic mediums from patients, doctors, practice nurse, colleagues, managers, other external contacts (eg, pharmacist, secondary care, nursing homes, etc.). Advise patients of relevant fees for non-NHS services. Accept payment and issue receipts for non NHS income. Open, sort and distribute internal and external post. Liaise with consultants secretaries regarding patient referral queries and expedite appointments/tests as required. When taking over a duty from another colleague at change over of staff, ensure that all relevant messages/detail are passed on to ensure continuity. Scan documents/ letters to the computer system. Participate in staff meetings. Participate in any in-house training that may be provided and attend any external training courses as may be considered appropriate to the duties of the post. Ensure the reception and waiting areas are kept neat and tidy. Cover for colleagues in the event of absence through sickness or holidays as required. To file patients records in the correct manner. To check and update patients addresses, telephone numbers etc, on both manual and computerised records. Chaperone GP if required. Data Protection It is a requirement of the job for the post-holder to use computers or other information technology and he/she will be required to ensure that security procedures are followed as appropriate and that confidential information for example, passwords, are not communicated to unauthorised individuals. Equality and Diversity The post-holder will support the equality, diversity, and rights of patients, carers, and Colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner, which is welcoming to and of the individual, is non-judgmental And respects their circumstances, feelings priorities, and rights. Health and Safety All employees are required by Section 7 of the Health and Safety at Work Act to take reasonable care of their own health and safety, and that of others, who may be affected by their acts and omissions. General Clause This job description is not intended to be exhaustive but to indicate the main responsibilities of the post and may be amended from time to time after consultation with the post-holder to meet the changing needs of the service.

Service Manager Responsibilities You will provide effective and innovative leadership, ensuring clear direction concerning service improvement and effective utilisation of resources; leading and managing the assessment of complex operational issues and challenges that face the service. This will demand high levels of judgement, analysis and interaction to agree clear solutions and recommendations that you will be responsible for implementing. You will monitor and review patient pathways, utilising patient tracking information to identify pathways delays, to expedite care pathways and to deliver service improvements to streamline pathways. You will proactively find resolutions to improve pathways and support timely clinical decision making. You will ensure systems are in place to monitor the delivery of contracted activity, identifying, mitigating and escalating against any areas of underperformance and any risks to delivery. You will ensure compliance with Medefer's corporate governance requirements, ensuring processes are in place to monitor clinical quality. You will investigate complaints and incidents and identify and manage risk, actively using the risk register to document, highlight and manage risks; taking action to negate or minimise risk where it is within the scope of the role. You will ensure that our clients' experiences of the Medefer pathway are the best they can be, that service level agreements and individual key performance indicators are sent and delivered, and that we learn from feedback and continuously improve how we operate. You will create, interpret and analyse data to turn it into useful information to enable the operations team to monitor and control performance and quality. You will establish and maintain effective communications with key stakeholders, developing and building excellent working relationships between Medefer and its clients. You will communicate with internal and external stakeholders regarding the progress of patients and the status of different elements of the outpatient service. You will support the Patient Care Team to effectively manage queries relating to your services, allocating tasks along with the Patient care manager to ensure sufficient coverage. You will create, maintain and deliver service-specific training and documentation.

Responsible for all aspects of the professional management of the Technical Services section of the pharmacy, including the clinical input into prescribing and administration of chemotherapy, in order to provide a high quality, efficient pharmacy service to patients and staff within C&W. To lead by example in the specialisms of oncology, haematology and palliative care and ensure a consistently high quality clinical pharmacy service is delivered to these patients and other clinical areas that utilise technical services products, in collaboration with the multidisciplinary team. Although this post is based at the Chelsea site, the post holder will be involved in working collaboratively across site and will be required to attend meetings at the West Middlesex site or work from West Middlesex site occasionally as required.