Total 4,476 Customer Service job vacancies in London, E1 0LB

Onecare-UK Ltd is a Homecare and supported living service provider that has built a reputation on quality. We have an opportunity for a Care Worker who is organised, reliable, and a team player. This is an important role to ensure quality care is delivered to the service users. Our service users live throughout London and require care and support in their own homes.

The duties of the post are listed below:

· Generally, assists with service users over comfort and well-being.

· Assists and enables service users to dress, undress, wash, sue the toilet and bathe.

· Serves meals to service users at the table or in bed and assists with feeding if required.

· Provides interest and activities to stimulate and engage the service users.

· Helps with daily activities such as letter writing, paying bills, and collecting benefits.

· Undertakes cleaning and domestic duties including meal preparation as required.

· Monitors service users’ conditions by taking temperature, pulse, respiration, and weight, and contributes to record keeping.

· Liaises with professional staff in carrying out care plans etc.

· Ensure the accuracy and completeness of all documentation held in service users' folders and that all the written reports and administration are up to date.

· Management of medication.

· To record all necessary information clearly and legibly in line with record-keeping policies and procedures.

· Responding to complaints and queries from service users to coordinators.

· Liaise with carers/service users ensuring they are informed of any changes.

· Have the ability to work in a multi-agency approach.

· To follow the rota as allocated by the coordinators for domiciliary care services.

· Liaise closely with the coordinators regarding effective rota management, recruitment, permanent allocation of care & support workers, and the writing of Care & Support Plans.

· Ensuring all services are compliant with the legislation, safeguarding, Health & Safety per CQC standards regulations

Personal attributes:

· To be flexible and adaptable in their working hours.

· Caring, diplomatic, and have the ability to recognize the signs when the client is stressed and needs support.

· To be enthusiastic, outgoing, reliable, excellent timekeeping, patient, and persistent

Knowledge and Expertise:

· 1-2 Years’ care experience

· Some experience in caring for clients in their own home

· NVQ Care Level 2 or 3

· Preferably driving license holder/ Car driving experience

We are looking for Care workers to provide the following services:

· Personal Care

· Domestic Care

· Social Care

· Community Inclusion

· Companionship

Job type: Full time

Working Days: Monday to Friday, Saturday & Sunday

Mornings / Daytime / Evenings

Working Hours: 37.5 hrs per week

Job Title : Senior Parent Support Advisor (PO1)
Job Category : Social Care - Unqualified
Location Thomas Hardy House, Enfield Council
Hours Per Week : 35.00
Start Date : Immediate start
Start Time : 09:00
End Time : 17:00
Salary: £21.28

A. Work as a Case Worker in the Change and Challenge Service [CCS] holding a complex caseload of families that meet the Troubled Families criteria.
B. Coordinate, be lead facilitator, review and evaluate whole family interventions.
C. To be the CCS liaison officer with a group of schools, maintain communication with them, and represent the CCS at meetings with the schools such as exclusion panels. Ensure that Schools know that you can screen all families that potentially meet the Troubled Families criteria.
D. To do direct one to one and group work, at the CCS building, the family homes, other community venues with CCS clients [Adults and Children] who may display very difficult, challenging, angry and aggressive behaviour.
E. To undertake all duties in relation to the provision of assessment, report writing, supervision and case management regarding all matters relating to CCS clients in accordance with Legislation, Local and National Standards and all relevant Enfield policies and procedures.
F. To work with CCS Management to deliver a high-quality service to schools, partner agencies, parents/carers, their children and other members of their family, ensuring that we work towards the Troubled Families criteria.
G. To work with CCS Management to deliver all CCS Plans and meet the highest standards in the Performance Management and Quality Assurance Framework.
H. To be responsible for the delivery of efficient, comprehensive co-ordinated activities and referrals involving CCS clients with the objectives of meeting Local and National Troubled Families standards and within the aims and objectives of the Enfield CCS Business Plan.
I. To maintain accurate and contemporaneous records of all activities in accordance with target objectives and national standards. Ensure that alrelevant information systems are up to date with accurate data and information.
J. Accuracy of records using a variation of different programmes and systems such as, Excel, Access, Liquid Logic, Civica etc
Skills, Experience

Essential:

To have a minimum of 2 years’ experience of direct work with children young people and their families in the family home or in the community.

Experience of working effectively in co-operation and partnership with a range of communities, partner agencies, private sector bodies, public agencies, voluntary bodies and statutory agencies appropriate to the service area.

Proven ability to work with young people, adults and families who have multiple and complex needs with the ability to complete family assessments and draw up and review contracts and intervention strategies.

Strong verbal and written communication skills with the ability to work assertively to achieve sustainable and positive change. Including negotiation and problem solving in a multi-disciplinary setting

Ability to keep accurate records, organise, plan and coordinate work and proficient use of IT systems e.g. Outlook, MS Office and electronic case management systems.

Desirable:
1. Experience of working with complex case reviews such as multi-agency professional meetings e.g. Multi Agency Panels, Safeguarding or TAFs (teams around the family).
Trained to deliver accredited parenting programmes

Knowledge*

⦁ Knowledge of early help and integrated processes
⦁ Knowledge of the parenting issues and vulnerabilities ·
⦁ Knowledge of safeguarding and child protection legislation.
⦁ Awareness of the strategies that can be used to empower change within families
Knowledge of accredited parenting programmes

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description. This is role within the service requires the post-holder to be confident to work independently within their own team as well as closely with multi-disciplinary teams across the Trust. The post holder will also be required to provide training and supervision for trainees and assistant psychologists in the service. Supervision will be provided by an experienced Clinical Psychologist with line management by the Clinical Lead Consultant Clinical Psychologist. Candidates must have completed post-graduate level training in Clinical or Counselling Psychology as accredited by the British Psychological Society, or British Psychological Society Statement of Equivalence, and be registered as practitioner psychologists with the HCPC. Come and be a part of the best NHS trust in England to work for, according to our staff* UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust *In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row. UCLH top trust to work at in England for the second year running! University College London Hospitals NHS Foundation Trust. Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.

Our client is a successful charity, they have a temporary requirement for an experienced support worker who has worked with young people 16 + who have complex needs.

The successful candidate will be required to work 37.5 hours per week, working across Monday - Sunday on a rota basis, covering early (8AM - 3.30PM), mid (12.30PM - 8PM) and late (3PM - 10.30PM) shifts. There is a requirement to work 2 weekends out of 4. Temporary cover is required for approximately 2 - 3 months.

In this position, you will be required to:

• Hold a caseload of 2 - 4 young people and undertake regular key working sessions resulting in co-produced support and safety plans that are SMART and evidence progress
• Assess the needs of young people in order to identify appropriate move on accommodation
• Produce comprehensive and high quality risk assessments and risk management plans
• Assess referrals to the project to ensure suitable young people can be accepted
• Provide a safe, welcoming and high-quality standard of accommodation, ensuring when young people move in they feel comfortable and welcomed and are given information concerning the building and other local services
• Minimise risk to young people by identifying, reporting and following up any safeguarding concerns and incidents
• Work with social workers to enable young people to move back home if appropriate, or to support young people to identify opportunities for move on to appropriate supported, shared or self-contained accommodation
• Support young people to maximise benefit entitlements and secure project income through the collection of rents and service charges and the minimisation of arrears and void loss
• Run activities and support young people to participate in activities to prepare them for independence and move through
• Provide support to young people who are ready to move into work, education, or training by assisting them to access suitable courses or placements
• Work in partnership with internal departments as well as external community agencies to ensure client needs are met
• Carry out Health & Safety duties

Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.

Job Vacancy: Communication Support Worker (BSL) - SEND Department

Location: Walthamstow
Hours: Full-time/Part-time
Contract Type: Temporary- Ongoing
Salary: Competitive, based on experience

Are you passionate about supporting students with special educational needs? Are you skilled in British Sign Language (BSL) and looking to make a real impact? Join our dynamic SEND department and help empower students to achieve their full potential!

We're urgently seeking a Communication Support Worker (BSL) to provide vital support to students with hearing impairments and additional needs. You'll play an instrumental role in ensuring that our students can fully participate in all aspects of college life, both academically and socially.

Key Responsibilities:

• BSL Communication Support: Facilitate clear and effective communication between students and staff, using British Sign Language to interpret lessons, discussions, and activities.
• Inclusive Learning: Work closely with the teaching team to adapt learning materials and classroom activities, ensuring accessibility for students with a variety of special educational needs (SEND).
• One-to-One Support: Provide personalized support to students, understanding their unique needs, strengths, and learning styles to help them thrive in their studies.
• Empathy and Understanding: Build strong relationships with students, particularly those from diverse social backgrounds, or those with sensory impairments and complex learning needs, to foster a supportive and inclusive learning environment.
• Collaboration: Liaise with the SEND department, parents, and external specialists to ensure all students receive tailored support.

What We're Looking For:

• Proficiency in BSL: Level 3 or above preferred.
• Experience in supporting students with SEND, especially those with hearing impairments.
• Empathy & Flexibility: A genuine understanding of, and willingness to learn about, the unique needs of students from diverse social and educational backgrounds.
• Patience & Communication: Strong interpersonal skills to support students with varying communication and learning needs.

Why Join Us?

We believe in the potential of every student. You will be part of a dedicated and compassionate team, focused on breaking down barriers and promoting inclusivity. This is more than just a job; it's an opportunity to make a difference in the lives of young people at a critical time in their education.

Apply Now!
This role is urgent, and we are looking to hire as soon as possible. If you're ready to make a real difference, we want to hear from you!

Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.

A Vacancy at University College London Hospitals NHS Foundation Trust.


An opportunity has arisen due to a member of the team going on maternity leave with our team. We are looking for an enthusiastic and compassionate Clinical / Counselling Psychologist or experienced CBT Therapist to join the UCLH Staff Psychology & Welfare Service (SPWS). SPWS is well-established within the Trust and the post-holder will join a friendly multi-disciplinary team of clinical and counselling psychologists, psychotherapists, counsellors and mediators.

This is an exciting and critically important time to work in this area, helping to support our diverse hospital workforce to cope with the impact of, and recover from the pandemic as well as the ongoing nature of healthcare work in acute hospital settings.

While this provision has been in place for over 20 years at UCLH, the demand for the service has risen considerably in recent years. The covid-19 pandemic has further increased the need for individual and team level staff support. The Staff Psychology Service continues to address these needs, offering prompt access to highly specialist assessment and a range of evidence-based psychological interventions for staff. It is also part of the wider recovery programme and long term health and wellbeing agenda at UCLH.

We work closely with our workforce colleagues in Staff Experience, Training & Development and alongside our Staff Networks to encourage long term and sustainable cultural change within the organisation. We aim to reduce stigma, increase engagement in self care and organisational support to help our staff thrive at work and in their personal lives. Our team is expanding in response to the psychosocial needs of staff emerging during the coronavirus pandemic and will aim to support the recovery of the organisation and staff following the pandemic based on our trauma informed stepped-care approach. The post-holder will offer individual and group sessions to UCLH staff both remotely and onsite, as well as a range of workshop and seminars on mental health and wellbeing.

Clinicians at UCLH are encouraged to actively engage in research and teaching as part of their roles to help develop services and share their clinical expertise and specialist knowledge across divisional services within the Trust, with London colleagues working in staff wellbeing, and nationally and internationally.

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.


We provide first-class acute and specialist services across eight sites:

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)

• National Hospital for Neurology and Neurosurgery

• Royal National ENT and Eastman Dental Hospitals

• University College Hospital Grafton Way Building

• Royal London Hospital for Integrated Medicine

• University College Hospital Macmillan Cancer Centre

• The Hospital for Tropical Diseases

• University College Hospital at Westmoreland Street


We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological,gastrointestinaland oral disease. It has world class support services including critical care, imaging, nuclearmedicineand pathology.


We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.


For the full Person Specification and more informationregardingthe main responsibilities of this role, please refer to the attached Job Description.

This is role within the service requires the post-holder to be confident to work independently within their own team as well as closely with multi-disciplinary teams across the Trust. The post holder will also be required to provide training and supervision for trainees and assistant psychologists in the service. Supervision will be provided by an experienced Clinical Psychologist with line management by the Clinical Lead Consultant Clinical Psychologist.

Candidates must have completed post-graduate level training in Clinical or Counselling Psychology as accredited by the British Psychological Society, or British Psychological Society Statement of Equivalence, and be registered as practitioner psychologists with the HCPC.


Come and be a part of the best NHS trust in England to work for, according to our staff*


UCLH top trust to work at in England – for the second year running! : University College London Hospitals NHS Foundation Trust


*In the most recentNHS staff surveyUCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the second year in a row.


UCLH top trust to work at in England – for the second yearrunning!University College London Hospitals NHS Foundation Trust.


Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.



This advert closes on Sunday 8 Dec 2024

Proud member of the Disability Confident employer scheme

We are looking for an enthusiastic and highly motivated service manager to join our busy Surgery, Perioperative Medicine and Adult Critical Care team. You will support this award-winning team to effectively manage patient flow, admin and clerical teams, service improvement projects, and financial performance.

As part of Team Surgery, you will work closely as part of a triumvirate to deliver high quality, efficient and forward thinking services across The Royal London and Mile End Hospitals. You will be part of a team that is responsible for Scheduling, Theatres, Critical Care, Anaesthetics, Pain, and Elective Care.

You will play a key role in actively managing the Scheduling Team and all processes that are associated with elective care patient pathways at The Royal London hospital including overseeing the boking of elective patients for POA clinics, ensuring timely resolution of DQ issues, and oversight of the SHDU bookings. The purpose of this role is to ensure a smooth and efficient service for patients throughout their journey before surgery, and on the day of surgery.

As part of the triumvirate leadership team, the post-holder will be responsible for ensuring the safe, high quality, efficient and financially sustainable delivery of all services within their portfolio.

The post holder will play a key role in actively managing the Scheduling Team and all processes that are associated with elective care patient pathways at The Royal London hospital including overseeing the boking of elective patients for POA clinics, ensuring timely resolution of DQ issues, and oversight of the SHDU bookings. The purpose of this role is to ensure a smooth and efficient service for patients throughout their journey before surgery, and on the day of surgery.

Key to this role is establishing and maintaining good working relationships with all services that have elective care programmes withing their portfolios.

The post-holder will be a key member of the leadership team in Theatres, Peri-operative Medicine and Critical Care, working collaboratively across a fast-paced, dynamic department. The candidate will be joining a friendly and ambitious team committed to triumvirate working, continuous improvement and high-quality patient care.

Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.

We are dedicated to being an outstanding place to work and will work with you to get the best experience. We know flexible working is not a one size fits all and will mean something different to everyone. We are inclusive, so if you are interested in flexible working, please speak to the recruiting manager.


This advert closes on Tuesday 10 Dec 2024

Job Title - Housing Officer
Location - London SE1
Contract - Temp
Hours - 37
Salary - PAYE - 20.88 - LTD - 24.93
Role summary -
As the Housing Officer, you will be responsible for managing a designated patch, ensuring high levels of engagement with residents and other stakeholders. This varied role will see you handling tenancy queries, enforcing tenancy conditions, supporting vulnerable residents, and collaborating with internal teams to deliver top-quality services. The position offers a blend of in-office and remote working, with flexible, hybrid arrangements.
Key Responsibilities:

• Responding to resident inquiries and handling tenancy-related assignments such as mutual exchanges and successions.
• Addressing breaches of tenancy agreements, working closely with internal teams to support residents and resolve issues.
• Ensuring timely action on fire risk assessments and managing void properties.
• Liaising with community safety teams to address concerns and lead on tenancy enforcement.
• Conducting tenancy visits and managing repairs or safeguarding issues.
• Maintaining accurate records and contributing to continuous improvement of service delivery.
• Participating in a paid emergency duty rota (one week every 8-10 weeks).

Candidate Profile:

• A relevant housing qualification or significant experience in housing management is desirable.
• Ability to work in a fast-paced, changing environment and manage multiple priorities.
• Strong interpersonal and relationship-building skills, with a focus on delivering high standards of customer service.
• A valid driver's license and access to a vehicle are essential for this role.
• Excellent communication and IT skills, with knowledge of Microsoft Word and Excel.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an email to George.Westhead@servicecare.org.uk

Income Officer
Location: London SE1
Salary: Circa £37,000 per annum
Contract: Permanent
Are you passionate about delivering excellent customer service and making a difference in the housing sector?
We are recruiting for an Income Customer Service Officer to join a housing provider. This is a fantastic opportunity to contribute to the financial well-being of residents and the success of the organisation.
About the Role
You will play a key part in managing rent accounts and housing-related debts. Your responsibilities will include:

• Proactively managing rent arrears in line with policies and procedures.
• Negotiating repayment agreements and taking corrective actions when agreements are not upheld.
• Supporting residents by referring them to welfare benefit and debt support services to maximize income.
• Preparing cases for court proceedings and representing the organisation in hearings when necessary.
• Identifying and supporting vulnerable residents through appropriate referrals.

About You
To succeed in this role, you will need:

• Knowledge of housing law, debt recovery, and welfare benefits.
• Experience in credit control or income collection within a customer service setting.
• A self-motivated approach with excellent organizational skills.
• Proven experience presenting cases in court and understanding of legal remedies.
• A commitment to delivering high-quality services to residents and stakeholders.

Why Join Us?
This organisation is committed to providing safe and affordable homes, alongside dependable local services. By joining their team, you will play a pivotal role in enhancing customer satisfaction and improving lives.
How to Apply:

If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an email to George.Westhead@servicecare.org.uk

Job Advert

About you

As Finance Assistant, you will ensure the delivery and continued development of consistently high quality, cost-effective and
responsive services, grounded in Pact’s charitable mission, vision and values.

You will be responsible for Pact’s purchase ledger, sales ledger, credit card management and maintaining the staff expenses app
“WebExpenses”.

As Finance Officer, you will ensure the delivery and continued development of high quality, cost-effective and responsive
services, grounded in Pact’s charitable mission, vision and values.

The Finance Officer will assist with maintaining Pact’s finances and developing Pact’s financial systems. The post holder will
work closely with Pact’s budget holders as well as external stakeholders including customers, suppliers and banks.

You will contribute to the aim of the Finance Team to provide a 5-star service.




What we offer:




Pact offers a range of benefits including a free advice, information and counselling service, contributory pension, corporate eye
care scheme, cycle to work scheme and generous holiday entitlement. You will have the opportunity to attend training events to
further develop yourself as a professional training and interventions worker. You will undergo a thorough induction process and be
supported by a friendly and enthusiastic team.




How to apply:




If you feel that you meet the requirements of this exciting new role please complete an application form by clicking the `apply
now` button.




* We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are
interested, please submit your application as early as possible.




rozanna.piddington@prisonadvice.org.ukOther information:




Pact is an equal opportunity employer and welcomes all applications including those with a criminal conviction (appointment to
post is subject to a risk assessment).

This post is subject to a 6-month probationary period, verification of identity and proven right to work in the UK, satisfactory
references from previous employers covering a 3-year period, declaration of any unspent criminal convictions (and where
appropriate a satisfactory risk assessment), Prison Vetting and an enhanced Disclosure and Barring Service check. Please note
that being bankrupt or having County Court Judgements may affect your ability to be successfully vetted to work in a prison. We
will also require a certificate of good conduct from the Police Force of the country of residence if you have resided overseas for
a period of over 12 months (in the past 10 years while aged 18 or over).

To provide expert, care of a high standard to critically ill and stable babies and their parents/carers within the King's College Hospital. To take direct managerial responsibility for the clinical area in the absence of senior sister or as delegated by the Senior Nurse. To assist in the leadership and development of an identified group of nurses within the Unit. To act as a clinical resource and link nurse within the Unit and across the Care Group as necessary. To act as a positive role model to junior staff members.

The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels: Man the front desk and provide excellent customer service to patients and visitors in the practice Complete patient tasks by arranging follow-up appointments and sorting referrals Signpost patients to the correct service Manage the generic practice email and sort queries appropriately Manage all queries as necessary in an efficient manner Maintain a clean, tidy, effective working area at all times Monitor and maintain the reception area and notice boards Support all clinical staff with general tasks as requested Complete opening and closing procedures in accordance with the duty rota

Clinical Practice To practice within the NMC Code of Professional Conduct and adhere to this at all times To promote childrens well-being and safeguard them from potential or actual harm To assess, plan and evaluate individualised programmes of care to children and young people in partnership with the patient, their carers and the multi-disciplinary team using a family centred approach to care. To support and assist in the health education of patients and their families To ensure care is delivered in accordance with latest evidence based practice guidelines To ensure that patients receive high quality clinical care and a good patient experience, having regard for their customs, religious beliefs and doctrines Recognise and avoid situations that may be detrimental to the health and wellbeing of the individuals Recognise the significance of observations made, and use them to develop and initiate nursing assessments and devise a plan of care To ensure that patients and parents/carers are informed as appropriate and consent is obtained according to current policy To maintain up to date and comprehensive records of care in accordance with NMC, Trust and legal requirements To maintain patient confidentiality at all times To practice within the Unit philosophy To support junior colleagues, students, and visitors to the department Education and Research To assist in the teaching and practice development of junior colleagues and students To demonstrate the use of information and research findings to support and promote evidence based practice within the clinical area To participate in research and audit within the unit To assist in setting up protocols and guidelines to enhance best practice To assist in auditing of these protocols and guidelines To participate in Trust and Care Group initiatives to develop nursing practice. Management To manage an agreed workload with support from colleagues and senior staff as appropriate To ensure that all Trust and local policies, protocols and procedures are adhered to by colleagues as appropriate To work within and support the multi-disciplinary team To maintain effective communication and professional relationships with all areas within the Care Group and with associated clinical areas within the Trust To participate with the monitoring of standards of hygiene and cleanliness on the ward / department and report as appropriate To share knowledge and skills developed with other members of the multi-disciplinary team To participate in reflection & / or Clinical Supervision sessions as provided To observe personal responsibility for resource management To observe a general duty of care for the health, safety and wellbeing of self, work colleagues, visitors and patients within the hospital, in addition to any specific risk management associated with this post Personal Professional Development To achieve a range of clinical competencies as required within the Trust and Care Group To maintain your own personal and professional development in accordance with PREP requirements, attending mandatory study sessions as required To undergo and actively participate in your own performance appraisals To keep up to date with NMC & Trust guidelines and protocols To adhere to the NMC Code of Professional conduct working within and accepting responsibility for maintaining agreed levels of competence. Communication Will be responsible for the provision and receipt of complex, sensitive or contentious information related to patients, patient care, relatives, staff and other multidisciplinary colleagues Provides highly specialised advice concerning the care or treatment of identified groups or categories of patients / clients Communicate effectively and efficiently with all members of the multi-disciplinary team regarding patient care Will communicate with patients and relatives, making reports and liaising, as appropriate, with medical staff and other members of the care team and management Will give and receive day / night reports Acting as team leader / member / coordinator as necessary Report to the Doctor / Senior Sister / Charge Nurse and members of the multidisciplinary team on patients condition, both verbally and in writing as necessary Liaise with inter-hospital departments / personnel Attend and participate in ward meetings and help promote new ideas and methods and assist in their implementation

Service Advisor
Woolwich
Salary: Basic £31,500 - OTE up to £53000
Monday - Friday, 8.00am - 6.00pm, 45 hours per week and Saturday 8.00am - 12.30pm (1 in 3, paid as additional hours)
Ref: OC19245

Service Advisor role:
An opportunity has arisen to join us as a service Advisor in Woolwich. The Service Advisor is responsible for every aspect of a customer's aftersales experience. The main purpose of the role is to supervise the team and dealing on a day-to-day basis with customers
This role includes the day-to-day management of the service advisor role. The role is to further the maximise sales, and profit opportunities through the delivery of the aftersales strategy and to exceed customer expectations at all times.
The successful candidate will have experience in an aftersales role within the motor trade; and have strong communication skills, high attention to detail and good organisational skills.

Company benefits:
* Long service awards - enhanced holiday entitlement
* Discount schemes with popular retailers - helping you save more
* Employee Car Ownership Schemes - for yourself and family
* Employee Assistance programme - your wellbeing is important to us
* Access to private healthcare - we put health prosperity at the forefront
* Pension scheme and life assurance - confidence in your future

Service Advisor Responsibilities:
* Ensure the highest levels of customer service and satisfaction
* Ensure all customer enquiries are answered promptly and professionally
* Provide advice and support to customers regarding their vehicle
* Ensure all paperwork is completed accurately and efficiently
* Liaise with the workshop to ensure customer requirements are met
* Maintain a high standard of housekeeping
* Ensure all company processes and procedures are adhered to

Service Advisor Skills:
* Excellent customer service skills
* Good communication and interpersonal skills
* Good administration skills
* Ability to work well under pressure
* Good time management
* Ability to use Microsoft Office Suite and other computer systems

Consultant - Yvonne Martin - Octane Recruitment
INDAS
Service advisor

Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries.
We are recruiting across the UK for Service, Aftersales and Parts - Service Advisor, Warranty Advisor, Warranty Administrator, Aftersales Advisor, Service Team Manager, Senior Service Advisor, Service Manager, Aftersales Manager, Parts Advisor, Parts Administrator, Parts Supervisor, Parts Managers
Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.