Total 774 Customer Service job vacancies in Liverpool, L24 9JW

Are you passionate about making a difference in people’s lives? Do you have a caring nature and a desire to help others maintain their independence in their own homes? If yes, we want YOU to join our dedicated team of Domiciliary Care Workers!

What We Offer:
Flexible Working Hours
Competitive Pay Rates - With regular pay reviews and mileage allowance
Comprehensive Training - Full induction and ongoing support, no prior experience needed
Career Progression - Opportunities to grow within our company
Requirements:
Full UK Driving Licence ( A MUST) – This role involves traveling between clients, so having your own reliable vehicle is essential.
Preferrable someone living within locality or within easy drive.
A caring and compassionate nature
Ability to work independently and as part of a team
Excellent communication skills
Your Role:
As a Domiciliary Care Worker, you will:
Assist clients with personal care, medication, and daily activities.
Provide companionship and emotional support.
Help clients maintain their dignity and independence in their own homes.
Travel between clients' homes, providing high-quality care services.

Proud member of the Disability Confident employer scheme

We are looking for an enthusiastic and motivated person to fulfil the post of Early Diagnosis Cancer Support Worker, working within our Non Specific Rapid Diagnostic team.

You will work extremely closely with our Advanced Clinical Practitioner Nurse Specialists and assist, support and co-ordinate a smooth patient journey and pathway.

A large part of the role is providing administrative and co-ordination support to patients, families, consultants, cancer nurse specialists and other staff involved in the early part of the cancer pathway.

The successful applicant will ensure the efficient channelling and close co-ordination of the outpatient pathway ensuring robust communication between medical staff, GPs, patients, relatives, members of the public and other disciplines within the Trust.

The post holder will demonstrate an understanding of cancer services, have excellent organisational skills, must be flexible in approach, able to exercise initiative and demonstrate a consistently high standard of professionalism, being aware of the need for confidentiality and integrity.

The post holder will have excellent communication skills and be willing to undertake ongoing training and development. In addition, the post holder will be able to signpost patients and carers to the relevant sources of support and information appropriate to their needs.

Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.

The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.

The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.

It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.

To hear more about our achievements, click here

https://www.liverpoolft.nhs.uk/media/13089/1606-annual-report-booklet_final.pdf

Follow us on social media:

Facebook – Liverpool University Hospitals Careers

Instagram - @LUHFTcareers

Twitter - @LUHFTcareers

An essential part of the role will be the working under the guidance of the clinical teams to co-ordinate patient appointments and diagnostic testing, also collection of data relating to the cancer patient’s journey.

Other key responsibilities of this role will be understanding the importance of data quality and managing a varied workload.

This varied workload will include patient contact via telephone, being a point of contact for referrals and service queries, typing letters where required, organising patient appointments and supporting the management of the MDT.

The successful applicant will ensure the efficient channelling and close co-ordination of the patient pathway ensuring robust communication between medical staff, GPs, patients, relatives, members of the public and other disciplines within the Trust.


This advert closes on Wednesday 30 Oct 2024

Vacancy Details

We are seeking an outgoing and friendly individual who is highly motivated, to work as part of our Support and Advice Team. The team empowers and assists people with hearing loss with a wide range of issues. From supporting with letter translation and phone calls to helping people looking for new accommodation or a job, no two days are the same!

Working closely with our Local Authority and voluntary sector partners the successful
candidate will be good at building networks and professional relationships.

The ability to communicate in British Sign Language is essential for this role.

The Advice and Support Officer is an exciting and challenging role which includes:
- Delivering scheduled drop-in advice sessions in different locations for our communities
- Arranging one to one appointments and home visits to provide support,
information and advice
- Being allocated short term cases where an individual may need support with a particular issue or to achieve agreed outcomes over a period of 6-12 weeks
- Keeping up to date records of advice and support given

The candidate should have experience dealing with the public, excellent computer skills and the ability to work on own initiative, as well as part of a team.

We welcome applications from Deaf people and people with hearing loss.

Closing Date: Monday 11th November 2024

Further information on this role and an application pack can be found at
https://www.msdp.org.uk/vacancies/ alternatively

If you would like to have an informal discussion about the role, please contact Mark Hart mhart@msdp.org.uk to arrange a video call.

Provide specialised therapy input within the wheelchair service as part of the wider Community Equipment & Disability Advice Service. The post holder will provide interventions for service users with a wide range of posture and mobility needs. Within the Wheelchair Service / Community Equipment & Disability Advice Service ensure a high standard of clinical care for service users under your management, and mentoring more junior staff to do likewise. To provide interventions in a variety of locations, including the service users own home, nursing homes, schools and wheelchair clinics. To work as a specialist practitioner with a high degree of autonomy and clinical freedom. To work with other members of the multidisciplinary team to enable the service user to maintain a functional level of mobility and independence. Ensure the delivery of the quality strategy within the designated area incorporating establishment of systems and processes. To provide specialist advice to other members of the multidisciplinary team and Community Equipment & Disability Advice Service regarding the wheelchair service management of service users with complex multi-pathological problems to ensure holistic care. Communicate effectively with patients and carers, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural backgrounds and preferred ways of communicating Act as an advocate when representing patients and colleagues viewpoints to others Recognise and work within own competence and professional code of conduct as regulated by the relevant professional body Produce accurate, contemporaneous and complete records of patient consultation, consistent with legislation, policies and procedures Prioritise, organise and manage own workload in a manner that maintains and promotes quality Deliver care according to national and local guidelines, working in partnership with other clinical teams/departments Assess effectiveness of care delivery through self and peer review, benchmarking and formal evaluation Please refer to attached Job Description for a full list of duties and responsibilities.

An essential part of the role will be the working under the guidance of the clinical teams to co-ordinate patient appointments and diagnostic testing, also collection of data relating to the cancer patients journey. Other key responsibilities of this role will be understanding the importance of data quality and managing a varied workload. This varied workload will include patient contact via telephone, being a point of contact for referrals and service queries, typing letters where required, organising patient appointments and supporting the management of the MDT. The successful applicant will ensure the efficient channelling and close co-ordination of the patient pathway ensuring robust communication between medical staff, GPs, patients, relatives, members of the public and other disciplines within the Trust.

Job Title: Housing and Community Officer
Salary: £30,000 per annum
Hours: 37 Hours Per Week
Type: Permanent
Location: Liverpool, L3
Start Date: ASAP

Join our client as a Housing and Community Officer and play a crucial role in shaping a thriving community. This position offers you the opportunity to make a real difference to residents' lives by supporting housing needs, managing tenancy matters, and contributing to neighbourhood well-being. Your work will directly influence housing services, from managing rent and benefits to working on community regeneration projects.

Key Duties and Responsibilities:

• Provide advice on tenancy matters, welfare benefits, and rehousing requests.
• Assist tenants with support needs to help them sustain their tenancies.
• Support the Property Services Manager with void turnaround targets and the lettings process.
• Assess housing applicants and manage allocations in line with the Lettings Policy.
• Ensure tenancy terminations and new lettings comply with policy and targets.
• Work to resolve tenant disputes and enforce tenancy conditions in collaboration with the Housing Management team.
• Assist with legal action to enforce tenancy conditions when necessary.
• Conduct estate inspections, monitor repairs, and liaise with colleagues to improve the environment.
• Promote tenant engagement in service delivery and decision-making.
• Attend internal and external meetings as needed.

Qualifications and Experience:

• Experience in a housing management role or knowledge of tenancy law is advantageous but not essential.
• Strong planning and organisational skills.
• Excellent communication and customer service experience, with a proven ability to work effectively with the public.
• Enthusiasm, drive, and a genuine passion for making a positive impact on the community.

If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk

Administrator / Customer Correspondence Administration Assistant who has excellent administrative, customer service, organisational and communication skills is required for a well-established company based in Kirkby, Liverpool, Merseyside, North West England.


SALARY: £25,000 per annum + Benefits

LOCATION: Hybrid / Kirkby, Liverpool, Merseyside, North West England (L33)

The company operate a hybrid working pattern which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week once you are achieving core competencies.

JOB TYPE: Full-Time, Permanent

WORKING HOURS: Monday-Friday 9am-5:30pm


JOB OVERVIEW

We have a fantastic new job opportunity for an Administrator / Customer Correspondence Administration Assistant who has excellent administrative, customer service, organisational and communication skills.

Working as an Administrator / Customer Correspondence Administration Assistant you will play in integral role within the team, contributing to the smooth operation of customer support and communication processes. Your responsibilities will involve liaising directly with customers via SMS, email, and written correspondence to provide assistance, resolve queries, and deliver important information. This position is essential in maintaining a high standard of customer service and ensuring that all communications are conducted professionally and efficiently.

In your role as the Administrator / Customer Correspondence Administration Assistant you will be expected to strictly adhere to compliance requirements and industry regulations when interacting with customers. While full training will be provided to ensure you are well-versed in these standards, it is crucial that you consistently apply the company’s policies and procedures to all communications. This approach ensures that customer interactions are handled in line with best practices and organisational guidelines, fostering trust and upholding the company’s reputation for excellence.


CANDIDATE REQUIREMENTS

As the Administrator / Customer Correspondence Administration Assistant you will have the following skills and experience:

• Excellent written and verbal communication skills

• Good knowledge of Microsoft Office / 365 (including MS Word, Outlook)

• Polite and professional approach when dealing with customers

• Excellent customer service skills

• A good administrative background

• The ability to multi-task and prioritise workload


BENEFITS

The company offer a range of programmes and benefits to help their people and their families stay healthy and happy, including:

• Cycle to Work and Electric Car Salary Sacrifice schemes
• Free on-site parking, bike storage and shower facilities
• Childcare Vouchers
• Dental and Health Cash Plan
• Company Pension Plan
• Life Assurance and Colleague Assistance Program

RETAIL DISCOUNTS

They also offer 100’s of discounts on shopping, days out, restaurants, cinema, holidays and much more, including: Tesco, Ikea, ASOS, Nike, TK Maxx, BooHoo, JustEat, Deliveroo, B&M, Curry’s, Argos, Primark, Odeon, Pizza Express, Costa Coffee and many, many more…

HOLIDAYS

Holidays start at 21 days (rising to 25), plus 8 bank holidays


HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P12704

Full-Time, Permanent Admin Jobs, Careers and Vacancies. Find a new job and work in Kirkby, Liverpool, Merseyside, North West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.

awd online | http://www.awdo.co.uk

AWD-IN-SPJ

1) Assist general bed making, cleaning beds and lockers, bedpans, trolleys and preparing for new admissions.2) Decontamination of equipment as required and ensuring infection control measures are adhered to.3) Provide and receive information in relation to mothers and babies and escalate as appropriate to qualified midwife or doctor4) To undertake and be responsible for routine tasks with close supervision e.g. locating and filing in notes, preparing documentation and medical and surgical equipment in the department for use by the multidisciplinary teamSee job description for further duties and responsibilities.

Customer Service & Export Team Leader

• Salary - £35,000
• Location - Liverpool / Knowsley (L33)
• Hours - Monday to Friday (during core business hours)
• Contract - Full time, Permanent

My client is looking for an experienced and quality driven Customer Service & Export Team Leader to oversee their internal Customer Service team.

Working in a fast paced environment you will manage an intimate team tasked with handling and resolving incoming enquiries, producing quotes, processing orders, arranging shipping and dealing with distributors.

In this role as the Customer Service & Export Team Leader you will be responsible for:

• Responsibility for a small customer service team handling the coordination, management and processing of orders and requests from customers based both in the UK and internationally

• Coaching, training and motivating the team on a daily basis
• Acting as a senior point of contact
• Looking after the full export cycle with all the shipping documentation.

Person specification:

• Experience supervising / managing a customer service team
• Experience of sales order processing
• Strong knowledge of international shipping / export
• Strong IT skills

If you are interested in the role then please apply without hesitation

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Care Assistants

Liverpool and surrounding areas

Min £12.00 per hour (Enhanced bank holiday rate)

Full and part time

We offer the flexibility of either a zero-hour contract or contracted hours, whichever suits your lifestyle the most.

About Prestige Nursing & Care Liverpool

Liverpool branch prides itself on the care they deliver in and around the community, with colleagues and clients having been with us for over 15 years! Whilst our branch is situated close to Liverpool City Centre, much of our work is in and around our towns and villages within Liverpool. We offer a variety of care services; however, we do pride ourselves on the excellent support and care we deliver, specialising in homecare, and support work for children and young adults with an variety of needs.

What our clients are looking for

We have an exciting vacancy within the local Liverpool area for a Care Assistant to join our team and develop their care skills, working alongside our Branch Nurses and Care Staff with opportunity to progress. We are currently looking for a care assistant to visit our service users and assist them with medication, meal support, personal care, and socialising. In addition, this individual would have the opportunity to develop skills in areas of low-level clinical skills with further scope to train within more complex care.

Experience working within care is an advantage, but not necessary for the right candidate. You would be supporting individuals to live independently within their own homes, on a part time basis, and would have consistent individuals with whom you would build a rapport with.

Do you need experience?

As much as this is preferred, we do offer an excellent care certificate training programme for anyone who is new to care.

What we offer:

• A variety of shifts to suit your lifestyle.
• You will be paid the National Minimum Wage for all attended training sessions and shadow shifts.
• Work with our own clients, no agency work.
• Pension scheme
• Blue light card
• Free DBS check
• Enhanced Maternity/Paternity and Adoption schemes
• Continued professional development to support you & your career
• Weekly Pay
• Holiday Pay
• Refer a friend with the Care Friends mobile app and earn extra money - T&C's apply
• Employee Assistance line - available 24/7 and fully confidential for our staff
• Support from your local branch team and out of hours support.

We're looking for:

• Excellent communication skills
• A driver's licence is essential
• Good professional and personal references

In line with CQC & Care Inspectorate regulations, we require and will undertake Enhanced DBS/PVG, Right to Work, Reference and Employment History checks in line with Government guidelines for this role and safer recruitment best practice.

You may be asked to provide your employment details through HMRC.

Whilst we endeavour to keep the recruitment process as short as possible, due to the nature of these important checks there may be extension to timelines. All our clients are equally entitled to have their needs met in a safe, fair and balanced way. Prestige Nursing & Care colleagues are responsible for promoting Equal Opportunities for all and for challenging any behaviour or practice which discriminates against any client or colleague on the grounds of race, religion, disability, age, gender, sexual orientation, identity or any other perceived difference.

As a Company we are unable to provide Sponsorship for overseas candidates. Applicants must have proof of right to work in the UK. It is a requirement to provide an overseas police check dated within the last 3 months of being in the UK if you have lived outside of the UK for longer than a year in the last 5 years.

By submitting your details, you acknowledge that Prestige Nursing is collecting, processing, and using your personal data for managing your application. For more information, please visit our Candidate Privacy Notice on our website.

Prestige Nursing & Care reserve the right to close this role early

#INDHP24

Working hours: 40 hours per week
Interview Date: To be confirmed
Additional Salary information: Permanent position
Ann Fowler House provides short term supported accommodation for single people experiencing homelessness. Our support team are trained in Trauma Informed Practice, and the accommodation provided is for up to 6 months.
Key Responsibilities:

Understand and work within the Mission and Values of The Salvation Army.
Support the Spiritual Programme running within the service where required.
Respect the diversity of other people’s culture, faith and practice.
Promote client choice by working as part of the Support Team to deliver a range of inhouse support provisions which clients can opt into and which are designed to achieve successful housing related support outcomes.
Work in line with all relevant legislation and guidelines to protect clients, colleagues, staff and visitors from any abuse, accident, or injury.
Maintaining and developing day to day office duties and provide administrative support.
The Assistant Support Worker will complete any other duties as could be reasonably expected of someone in the fulfilment of this role.

The successful candidates will be able to demonstrate:

Respect
Compassion
Motivation
Good verbal and written communication skills
Good Computer skills
Commitment
Flexibility
Work shifts, unsociable hours, weekend/bank holiday work

In order to complete your application please download and read the job profile and any other attachments.
In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting.
Appointment subject to satisfactory references, proof of right to work in the UK, Enhanced Adults workforce DBS Disclosure check.
For details of how to prove your right to work in the UK please click here and please note that we are unable to offer sponsorship.
Please note that any Salvation Army employees who are under notice of redundancy and apply for this position will be given priority consideration.
We reserve the right to close this advert earlier if we feel that we have received sufficient applications.
Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet all the minimum essential criteria for the vacancy.

What skills and experience we're looking for

Main purpose of the role

To work with teachers as part of a professional team to support teaching and learning for SEN pupils. Providing learning support to pupils who need particular help to overcome barriers to learning, such as those with moderate, severe, profound and multiple learning difficulties and/or behavioural, social, communication, sensory or physical disabilities.

Core responsibilities and tasks

Key duties:

1. Work with individuals or small groups of pupils in the classroom under the direct supervision of teaching staff e.g. reading, crafts etc and provide feedback to the teacher

2. Work with pupils on therapy or care programmes, designed and supervised by a therapist/care professional

3. Support pupils to understand instructions support independent learning and inclusion of all pupils

4. Support the teacher in behaviour management and keeping pupils on task

5. Attend to pupils’ personal needs including toileting, hygiene, dressing and eating, as well as help with social, welfare and health matters, reporting problems to the teacher as appropriate Physically assist pupils in activities (may involve lifting, where mobility is an issue)

6. Prepare and clear up the learning environment and resources and contribute to maintaining a safe learning environment, including photocopying, filing and the display and presentation of pupils’ work.

Additional Support Needs Assistants at this level may also undertake any or all of the following:

1. Administer medication in accordance with an agreed plan under direction of healthcare practitioner and following appropriate training

2. Update pupil records

3. Support children’s learning through play

4. Assist with break-time supervision including facilitating games and activities

5. Assist with escorting pupils on educational visits

6. Support pupils in using basic ICT

7. Invigilate exams and tests

8. Undertake moving and handling activities as required.

Knowledge, skills and experience

• Working at or towards national occupational standards (NOS) in Supporting Teaching and Learning (core and relevant optional units as required)
• Knowledge and compliance with policies and procedures relevant to child protection and health and safety.

What the school offers its staff

Palmerston is a warm, friendly welcoming school & our staff put a lot of emphasis on supporting each other & promoting positive mental health.

Professional development opportunities are promoted across the whole team.

For example, a number of our support staff (class based & admin) have moved into teaching posts.

Further details about the role

Supporting pupils with challenging behaviours and personal care will be required.

Experience of supporting pupils with severe learning difficulties is essential.

Commitment to safeguarding

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment. Our recruitment process follows the keeping children safe in education guidance. Offers of employment may be subject to the following checks (where relevant): childcare disqualification Disclosure and Barring Service (DBS) medical online and social media prohibition from teaching right to work satisfactory references suitability to work with children You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

Your new company
My client, an award-winning financial services organisation based in the heart of Liverpool's business quarter, is seeking a professional customer service advisor to join their team on a 12-month fixed-term contract.
Based from smart offices and very easily commutable from all areas of Liverpool, this is a great opportunity for someone who has a passion for going that extra mile.


Your new role
The position is being offered full-time from Monday to Friday with a hybrid model in place working from home, Mondays and Fridays.
Please note this is a 100% phone-based position.
This position will form part of a large customer service team where service to internal and external customers is paramount.
Some of your duties will include but not limited to
Answering all inbound customer care queries in a timely manner.
Responding to queries via email.
Updating customer personal details and ensuring accuracy at all times
Making changes to due dates and settlement figures.
Able to solve problems and provide appropriate advice.
Escalating calls appropriately to Customer Service Team Manager or Complaints team if unable to resolve them as first point of contact.

What you'll need to succeed
Proven history within an office-based customer service position
Confident in dealing with all levels of customer, both internal and external
Great attention to detail
Strong communication skills, both written and verbal
Exceptional listening skills
Proactive and can do approach

What you'll get in return

Fantastic city centre location
Hybrid model
Competitive salary
Supportive and friendly team

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Please see attached Job Description and Person Specification for full details about this exciting role on offer at The Clatterbridge Cancer Centre.

We are seeking an experienced Site Manager to oversee the conversion of an animal feed shed into a fully functional cement import facility. This challenging and exciting project will involve the complete strip-out of the existing shed, installation of pneumatic piping for cement transfer, and re-cladding of the building.

The successful candidate will be responsible for managing all on-site operations, coordinating with contractors, and ensuring the project is delivered on time, within budget, and to the highest standards of safety and quality.

Key Responsibilities:

• Project Management: Lead the day-to-day management of the conversion, from initial strip-out to completion, ensuring the project runs smoothly and efficiently.
• Supervision: Oversee all aspects of site operations, including the coordination of subcontractors, suppliers, and site personnel.
• Installation: Ensure the correct installation of pneumatic piping systems for cement import in compliance with project specifications.
• Health & Safety: Enforce strict health and safety protocols, ensuring compliance with company policies and legal requirements.
• Scheduling & Budgeting: Maintain project timelines and budget, managing resources effectively and reporting any deviations to senior management.
• Quality Control: Ensure high standards of workmanship, particularly with the re-cladding of the building and the installation of mechanical systems.
• Problem-Solving: Identify and address any issues that arise during the project, mitigating risks and finding solutions in a timely manner.

Skills & Experience:

• Experience: Minimum of 5 years' experience as a Site Manager, preferably with experience in industrial or agricultural building conversions.
• Technical Knowledge: Strong understanding of building services, including mechanical installations such as pneumatic systems.
• Leadership: Proven ability to lead teams, manage subcontractors, and liaise effectively with stakeholders.
• H&S Compliance: NEBOSH or equivalent Health and Safety qualifications are highly desirable.
• Communication: Excellent organisational and communication skills, with the ability to handle multiple priorities and meet deadlines.

Qualifications:

• A relevant construction or engineering qualification (NVQ, HND, or degree).
• SMSTS certification.
• First Aid at Work certification (desirable).

As an equal opportunities employer McGinley Support Services (Infrastructure) Ltd is committed to the equal treatment of all current and prospective applicants. We actively seek applications from all sectors of the community and particularly encourage applications from women, those with a disability (that is permissible to a safety-critical environment) and ethnically diverse or ethnic minority candidates, as these groups are underrepresented throughout the construction industry.

Proud member of the Disability Confident employer scheme