Total 26 Customer Service job vacancies in Lincolnshire, East Midlands

Sandvik Mining and Rock Solutions  


Surface Drilling Consumables Support ? Boddington , WA  



Our Company and Culture  


Sandvik Mining and Rock Solutions is a globally recognized leader in supplying equipment, tools, parts, service, and technical solutions for the mining and construction industries. As a business area within the Sandvik Group, we are proud to employ approximately 44,000 people across more than 150 countries.   



Our commitment to sustainability is unwavering, and we conduct business in a responsible and ethical manner. Our core values prioritize safety above all else , and we always operate with consideration for the environment and the communities in which we work. Our commitment to integrity and building relationships based on honesty, respect, and trust is paramount.   



We recognize that our strength lies in
... Click here to view more detail / apply for Surface Drilling Consumables Support

Primary School Bengali Speaking Receptionist
Based in Aston, Birmingham
£13.50ph

Your new company
A multicultural Primary School in inner-city North Birmingham. The cover is Monday to Friday, term time only, 8am - 4.00 pm, this is a long term opportunity to start in ASAP.

Your new role
The role will be to provide reception cover for a very busy school. The role will entail signing in visitors, inputting registers onto SIMS, dealing with dinner monies and using adsum4. You will at times be required to deal with parents who can at times be difficult.

The local language of Bengali is an essential requirement for this role. Only candidates with strong administration experience will be considered.

What you'll need to succeed

You will need to have a high level of communication skills and be able to work quickly under your initiative. You will also have recent satisfactory references for carrying out a similar placement within the last 2 years. You will also need to have an up to date DBS check, the school can't accept any applicants without this

What you'll get in return

Hays Education has had an established Support Service desk in Birmingham for over ten years, providing quality non classroom based staff into schools. We also provide free Child Protection and Safeguarding Training to any candidate who is registered and working for us as part of their CPD. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new role
Job Title: Site Service OfficerLocation:Primary School, CoventryJob Type:Permanent, Full-TimeStart Date:As soon as possible
About Us:
We are a vibrant and inclusive primary school located in Coventry, dedicated to providing a safe and nurturing environment for our students. We are looking for a committed and reliable Site Service Officer to join our team and help maintain our school premises to the highest standards.
Key Responsibilities:

• Ensure the school premises are clean, safe, and well-maintained.
• Perform routine maintenance and minor repairs.
• Oversee security of the school buildings and grounds.
• Manage and supervise cleaning staff.
• Coordinate with external contractors for major repairs and maintenance.
• Ensure compliance with health and safety regulations.
• Assist with setting up for school events and activities.

Requirements:

• Previous experience in a similar role is preferred.
• Strong understanding of health and safety regulations.
• Ability to perform minor repairs and maintenance tasks.
• Excellent organizational and time-management skills.
• Good communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Flexibility to respond to emergencies outside of regular working hours.

Benefits:

• Competitive salary.
• Pension scheme.
• Opportunities for professional development.
• Supportive and friendly working environment.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Learning Support Assistant | Coventry CV4 | £95 - £105 | Long Term to Perm | ASAP

We are seeking a dedicated and compassionate Learning Support Assistant to join our client, A specialised college, supporting students aged 16-25 with complex difficulties and learning challenges, including Autism, physical disabilities, and multiple learning difficulties. This role is crucial in fostering an inclusive environment that empowers our students to thrive both academically and personally.

Key Responsibilities
- Provide tailored support to enhance students' academic, social, and emotional development.
- Assist with daily activities, ensuring a safe and nurturing environment for all learners.
- Collaborate closely with teachers and other support staff to implement individualised education plans (IEPs).
- Help manage challenging behaviours by employing positive reinforcement techniques.
- Encourage student independence and self-advocacy through skill-building activities.

Candidate Requirements
- Experience working with individuals with special educational needs, preferably in an educational setting.
- A genuine passion for supporting young people and a commitment to their personal development.
- Strong interpersonal and communication skills to effectively engage with students, staff, and families.
- A proactive approach to overcoming challenges and adapting to students' diverse needs.
- Current safeguarding training is highly desirable.

To Be Eligible for This Role You Must:
- Hold the right to work in the UK.
- Have an enhanced child and adult barred list DBS certificate registered with the online update service or be willing to process a new application.
- Provide two references covering the last two years.

If you are passionate about making a difference in the lives of young people, please upload your CV via the application page or contact Reuben at LTF Recruitment directly. Please note that all applicants are required to have a valid, in-date DBS and two references.

We are looking for a confident Support Worker with a passion for delivering outstanding care.

You’ll be working 42 hours a week (you will be required to work a mixture of day shifts, night shifts and weekends), making a positive difference to the lives of the people in our care at Cygnet Adele Cottages.

Adele Cottages are 2 one-bed houses providing residential support for men with learning disabilities, associated complex needs and who may have behaviours that challenge. We provide placements for adults who require a supportive home, with round the clock care. The aim of the service is to provide a pathway from Cygnet Sherwood Lodge and other hospitals back to community living.

At Cygnet, our perks go way beyond pension schemes and excellent professional development.

You’ll also enjoy shopping, travel and leisure discounts – as well as a range of healthcare and financial benefits – to support you to be happy both in and out of work.

Apply now to enjoy excellent career prospects while reaping the rewards of making a difference to others – every day.

Your day-to-day…

• Offer enhanced care with a flexible learning approach for all the people in our care
• Provide guidance & encouragement through physical & emotional support
• Learn about individuals’ specific needs & provide help in the most appropriate way
• Assist with medical & welfare needs
• Report on medical & welfare needs as required
• Safeguard
• Maintain a safe, clean environment for all

Why Cygnet? We’ll offer you…

• Flexible working with the opportunity for overtime
• Regular coaching & appraisal
• Expert supervision & peer support
• Employee discount savings & “Cycle to Work” scheme

You are…

• Genuinely driven with a desire to make a real difference in people’s lives
• An excellent communicator & a good team player
• Sensitive & intuitive with the energy required to provide a trusting, stimulating & varied environment
• Passionate about empowering & supporting service user independence

Successful candidates will be required to undergo an enhanced DBS check.

Cygnet has been providing a national network of high-quality specialist mental health services for more than 30 years. In this role you’ll have the chance to make a real impact on patients, service users & their families.

Proud member of the Disability Confident employer scheme

Live-in carer
Up to £140 per day*

We’re looking for live in care assistants to join our wonderful team in Scotland. At The Good Care Group Scotland we think there’s nowhere better for those who want to make a real difference. Here, we value your skills, respect your choices, and are committed to supporting you. Together, we’re improving the lives of those in your local area, one meaningful step at a time, by delivering outstanding care in Scotland.

Why we think there’s nowhere better:
- We offer a choice of work pattern, so you can choose the rota that works best for you
- All UK travel expenses covered whilst in placement
- Annual salary review
- We aim to place you with a client within a 50 mile radius of your home to avoid travel disrupting your time off
- We won the End of Life and Palliative Care Practice award by Scottish Care in 2023
- Free PVG for Scotland and free DBS if working in the north of England
- Pay based on your care experience, plus bank holiday enhancements and a workplace pension
- Funded Blue Light Card - giving you access to discounts
- Ongoing training and development, including level 2 diploma in working in care services and a level 3 award in awareness of dementia
- Face to face induction training (with hotel accommodation and contributions to your travel included)
- Peer to peer support as part of our buddy scheme
- Employee Assistance Programme offering confidential advice and support
- An online Carer Community to stay connected, share advice and best practice
24/7/365 support from our central team
- 96% would recommend working with us to others (source: Glassdoor)
- ‘Excellent’ rated Care Inspectorate team supporting you, 24/7, 365 days a year

What does a live-in carer do?
As a live-in care assistant in Scotland, you’ll provide personalised care that enables clients to stay in their own homes. We offer flexible rota patterns to help you balance work and personal life, and we welcome carers with at least six months of professional experience. You’ll stay with your client during your chosen rota pattern, caring for one person (or sometimes a couple) and following a tailored care plan. Duties include daily activities, personal care, condition management, and household tasks. You’ll typically work an average of 8–10 hours per day, with daily rates based on hours worked.

About you:
You’ll be someone who’s happy to talk, laugh and enjoy time with our clients, assisting them in their activities and encouraging them to live life to the full.
You might already be working as a live-in carer, or you might have professional experience as a support worker, care assistant in a residential or domiciliary care setting, or you might be a HCA working with the NHS. If you share our passion for quality care, we’d love to hear from you.

We’re looking for the following skills and experience:
- At least 6 months’ professional care experience gained in any care setting
- You must be able to provide us with proof of your right to work in the UK. We cannot assist with any sponsorship or visa requests – including those applying for a health and social care visa.
- You must be flexible to travel to your client placement (UK travel expenses covered)

*Pay will vary depending on your experience, the average daily hours worked and your chosen rota pattern.

The Good Care Group is part of a family of home care brands in the UK, including Oxford Aunts, Prestige Nursing & Care and Comfort Keepers (Ireland).

Please note any successful applicants for this role will be required to complete an Enhanced DBS and PVG check for working with adults. It is a criminal offence for people who are barred from working in Regulated Activity (under the Safeguarding and Vulnerable groups Act 2006) to apply for roles that require them to work unsupervised with that particular group.

Hello

Would you like to be a care assistant & have the job satisfaction of making a difference to peoples' lives?

Caremark Epsom, Banstead & Reigate are recruiting new carers; either part-time or full-time jobs available.
Experience not essential - you will be given training. More important are passion and dedication, and obviously a kind and caring attitude. Also necessary to have your own car, as we cover a large area so using public transport isn't really feasible.

If this sounds like something that appeals to you, please drop us an email.
We are always on the lookout for new carers to join our team!

JOB TITLE: Customer Support

SALARY: £23,500

LOCATION(S): Birmingham, covering our friendly Bristol Road branch
HOURS: 35 hours a week, including some Saturdays

WORKING PATTERN: Full-time

About this opportunity
Do you want to be part of a team that makes a genuine difference to customers, businesses and communities?

As one of our Customer Support colleagues, you'll learn, grow and develop within an inclusive organisation with genuine values focussed on putting people first.

You could be in one of our branches helping our customers side by side, or working from home, doing your best to help the person at the other end of the line (we also connect via social media, web-chat and remote advice video calls).

You'll learn to make the most of your best talent - helping people. You'll show you care and understand what matters to them and if you don't know the answer then you'll have access to a supportive team that do.

From Day 1 we'll provide all the training and support you'll need. Join us and, as well as making a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself. Great colleagues, transforming workspaces, potential hybrid working and a wide variety of career opportunities - you'll find them all here.

About us
From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions. Who are excited to push boundaries and make change happen. Together, we can grow with purpose.

What you'll need

• Crucially, you're a people person - to be honest and genuine, caring about helping people with their finances (no previous financial services experience required)
• The ability to quickly build relationships to give customers a fantastic experience.
• The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity - taking time to resolve queries and giving our customers confidence in the service you're providing.
• The commitment to deliver on your promises and going above and beyond for your customer.
• A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.
• If located in in one of our hybrid locations, you will need to meet our Homeworking criteria, for example, a quiet, private room at home, stable internet connection.

To be successful in this role, you will need to be a LBG advocate, an expert in using our mobile app and demonstrate excellent knowledge of our products and services. This will mean you are able to offer fantastic support to our customers. Should you be offered the role, we'd really encourage you to use the app so that you become familiar with it and we'd hope that you use our products as well, if you don't already!."

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive?

Apply today and find out more. (Please note our roles can generate a considerable amount of interest and close early so don't miss out on this opportunity to apply today.)

Proud member of the Disability Confident employer scheme

Recovery Coordinator

Service Care Solutions are supporting a reputable non-profit provider in the West Midlands and they are currently recruiting for a Recovery Coordinator. As a Recovery Coordinator you will play a crucial role by supporting individuals that are suffering with Drug & Alcohol addiction. The Ideal candidate needs to be experienced within the field but also someone who is highly driven and can identify positivity within a service user and have the ability to develop potential within.

Key role and responsibilities for a Recovery Coordinator;

• Able to manage a caseload of 40-60 service users
• Supporting the individuals from Point of Entry
• Provide Screening, Assessment and Recovery Plans
• Deliver One to One interventions

Minimum requirements for a Recovery Coordinator;

• Experience of working within the Substance Misuse field
• Awareness of health issues relating to Substance Misuse
• Experience of Key Working and Care Planning

Our client vision is for people of all ages to be safe, build ambitions for the future and to reach their full potential. They create services and support people's complex Health and Social needs, helping them to build healthier lives that meaning and value for themselves and their families.

What we offer for a Recovery Coordinator;

• £250 Training Allowance
• Excellent Pay Rates
• A fantastic £250 Referral Bonus
• Specialist Substance Misuse consultants offering single point of contact

If you want to hear more about this Recovery Coordinator role please send us your CV by clicking 'apply now!

Proud to be winner of the 2023 National Care Awards Large Care Home Group

About the Home

• Heffle Court, Heathfield, East Sussex TN21 8DR
• 41 beds - providing nursing, dementia and residential care
• Rated 9.6 out of 10 on Carehome.co.uk
• CQC Rating - Good

About the role

• Housekeeper
• Full Time - 36 hours per week- alternate weekends required
• £11.44 per hour

What will Aria Care Offer you?

• Blue Light Discount Card
• Holiday & days out discounts
• Long service awards
• Recognition programme
• And much more!

We have an excellent opportunity for a Housekeeper that takes great pride in maintaining high standards of cleanliness and infection prevention control throughout our home. If you take pride in creating a clean and welcoming home for our residents to live in, a housekeeping role at Aria care is for you. Join our team of dedicated care professionals and make a real impact in the lives of those who need it most.

We are proud to be a diverse and inclusive employer and thrive on learning from each other’s cultures, beliefs, and experiences. If you are empathetic, respectful and have a growth mindset, Aria Care is the perfect place for you.

It would be great to hear from you!

Registered Branch Manager - Marston Green/Birmingham £36,075 Depending on experience

Join Voyage Care and Feel Valued, we reward your dedication with:
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

Registered Branch Managers with a passion for enhancing the quality of life of the people we support are at the heart of our management teams. We’re currently searching for a fantastic Registered Branch Manager to join us in leading our DCA Office in Marston. This service is a welcoming and friendly environment with a dynamic team that supports a fantastic group of people!

Our Registered Branch Manager will be working alongside local authorities, healthcare professionals and the families of the people we support as well as leading a team to ensure that people gain more independence in their daily lives and have positive outcomes.

You will be managing the day-to-day running of the service(s), developing and implementing person centred support plans, conducting care needs assessments, recruiting and inducting new colleagues, completing supervisions/appraisals, completing medication competencies and medication audits, attending mutli-disciplinary meetings, completing quarterly audits and reports, effectively manage the services P&L, ensure regulatory, legislative, internal and contractual requirements are met including relevant notifications and adherence to policies and procedures. You’ll be a friendly, dynamic and caring leader with a passion for the care sector and delivering the best support.

This is an amazing role for someone who is looking to really make a difference to the lives of others, whether that’s helping our colleagues grow in confidence or the people we support gain independence so that they meet their goals.

We’re interested in our Registered Branch Manager having both the right experience and the right values. This is why at this service our Registered Branch Manager should have previous in a care management role, be willing and able to undertake CQC registration and a Level 5 in Health & Social Care as well as experience working with individuals with autism, acquired brain injury, complex individuals with mental health needs, traumatic backgrounds and challenging behaviours.

Why choose us?

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

Don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

Home Instead is an 'Outstanding' rated care provider looking for special individuals to join our valued team of Live-in Care Assistants / Carers in East London.

We provide compassionate, high-quality care and support to adults in their own homes by building trusting and long-lasting relationships.

We are looking for kind and compassionate Care Assistants / Carers who are interested in giving the highest quality of care to our clients in East London.

You will be assisting our clients with a wide range of duties including:

Mobility support
Personal care
Meal preparation
Medication support
Housekeeping duties
Dementia care


As a Live-in Care Assistant, you will be provided with a separate room to stay within the client's home.

We are looking for reliable, trustworthy and respectful individuals.

It would be useful for applicants to have some experience of delivering care either in a professional or a personal setting.

Previous experience is not compulsory as we provide comprehensive training and support.

Enhanced DBS checks will be carried out.

All applicants must be over the age of 18.

We are the UK’s most admired care company, providing world class home care for adults. We match our Care Assistants / Carers to our clients based on mutual interests and hobbies to help build bonds of trust and this enables us to provide personalised support. If you're looking for work which is extremely rewarding and satisfactory and have a high degree of flexibility to meet our clients' needs, we would love to hear from you.

Please apply by sending your details to jobs.cw@homeinstead.co.uk.

SENIOR ACHIEVEMENT SUPPORT ASSISTANT
HIGHLANDS PRIMARY SCHOOLGrade & Scale point: 6, Scp -14-19
Salary: £28,624 - £31,067 FTE, £24,697 - £26,805 Actual, £14.84 -£16.11/hr
Hours of work: 37 hours per week, 8.00 – 4.00pm (+ 45 mins for phase meeting)
Contract: Permanent, Term-time + 5 training days (195 days/year)
Start date: 6 January 2024We are looking for a talented, enthusiastic and dedicated Senior Achievement Support Assistant to join our fabulous team at Highlands. The post will involve the successful candidate working across the school, delivering quality intervention, providing social and emotional support and encouraging children to develop as independent learners. There may be times when the successful candidate, working under the instruction of teachers, must supervise larger groups/classes or deliver bespoke lessons to a group of children who have special educational needsYou must hold relevant level 3 qualifications and have experience of working with children with special educational needs.
JOB REQUIREMENTS: • Supervises and provides particular support for individuals and groups of pupils, including e.g. those with SEN, disabilities, personal needs, EAL ensuring their safety and access to learning activities • Contributes to planning and evaluation of learning and assists in the recording of pupils’ progress • Sets challenging and demanding expectations and promotes self-esteem and independence • Assist with the development and implementation of Individual Education/ Behaviour Plans and Personal Care programmes • Promotes good pupil behaviour, dealing promptly with conflict and incidents in line with School procedures and encourage pupils to take responsibility for their own behaviour • Provide support via coaching and mentoring and modelling an enthusiasm for improving personal performance
THE SUCCESSFUL CANDIDATE WILL HAVE: • GCSE English and Maths Grade A-C (or equivalent) • NVQ Level 3 Teaching Assistant / NNEB L3 qualification • Understanding of National Curriculum, EYFS Guidance and other codes of practice e.g., SEN, Equalities, Safeguarding • Ability to work independently with groups of pupils or individuals • Delivered intervention with positive measurable impact • Understanding of child development and how children learn
HOW TO APPLY: Please download our Application Form and save it to your desktop. Once complete, please upload to ETeach via the 'Upload application' button and submit via the 'Submit Application' button. You may also attach a cover letter/supporting statement. Once you have clicked on 'Submit Application', your application document(s) will be sent directly to the school. All candidates are advised to refer to the job description and person specification before making an application. Early application is encouraged. We will review applications throughout the advertising period and therefore reserve the right to close the advert early should sufficient applications be received. Closing date for completed applications: 8am, Friday 22 November 2024
Interviews: w/c 25 November 2024If you have any queries regarding the role or application process, please contact Kirsty Whiteley, Office Manager, via the school office.As part of Humber Education Trust's recruitment processes, in accordance with statutory KCSIE guidance, an online search will be carried out on all shortlisted candidates. Those shortlisted for interview will also be required to complete a self-declaration of their criminal record or information that would make them unsuitable to work with children.
CONDITIONAL OFFER: Any offer of employment to this post will be subject to receipt of a satisfactory enhanced disclosure from the Disclosure Barring Service, Children’s Barred List Check, Section 128 check where applicable, identity checks, medical clearance, proof of qualifications, satisfactory references and eligibility to work in the UK checks.
SAFEGUARDING STATEMENT: Humber Education Trust are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We particularly welcome applications from underrepresented groups including ethnicity, gender, transgender, age, disability, sexual orientation or religion.

We are excited to announce we are recruiting for an enthusiastic individual to take on the role of Student Support Officer. This is a permanent, full time role.
This role is term time only, 39 weeks.
Responsibilities
You will be responsible for promoting an optimal learning environment and acting as a deterrent to unsafe or unacceptable behaviour by monitoring designated areas. In addition, you will be required to provide individual support to learners and signpost learners to the relevant support needs.
You will help support and guide student behaviour, whilst encouraging commitment and punctuality amongst our learners.
Skills, Knowledge and Expertise
Given the nature of this role we require someone who is passionate about delivering the very best experience to young people. You will ideally hold a First Aid at Work Certificate and demonstrate the ability to respond to incidents/ accidents when required. You’ll also have experience in a similar role and setting. Finally, you’ll possess recent and relevant experience of working within a team as well as the ability to demonstrate good communications skills with persons on all levels.
Benefits
• Very competitive salaries that have seen sector leading pay awards
• Excellent annual leave entitlements for all (between 35 and 50 annual leave days, as well as 8 bank holiday days, and additional time off over the Christmas period!)
• Dedication to career development and progression through dedicated development days, talent schemes and much more
• Recognition for great work through awards, events and celebration days
• Cycle to Work Scheme
• Access to onsite facilities with discounted rates on services including Bliss Hair & Beauty Salon, dog grooming, car health checks
• Use of the College gym facilities as well as discounts at local gyms
• Generous pension schemes (23.68% employer contribution for teaching roles, 21.5% employer contribution for non-teaching roles)
• Access to a huge range of high street discounts
• Free will writing
• Travel discounts including local bus, tram, train, as well as cross country coach and trains
• Free flu vaccine
• Free confidential counselling service and wellness platforms

Role: Assistant Support Worker - Connect, Home, & Aspire Service (CHA Service)

Salary: £29,000 per annum

Contract: Fixed term until 31/03/2025

Hours: 37.5 per week

Location: Hackney, with pan London travel

Closing date: 25/11/2024

Interview date: 06/12/2024

Whatever your experience of street homelessness and its impact on people’s lives – personal or professional – when you join the Thames Reach team as an Assistant Support Worker, we’ll make the best use of all your understanding, compassion and commitment.

About us…

Thames Reach runs projects and services that help to end homelessness in London. We work directly with homeless people on the streets and in hostels. We work to prevent vulnerable people from becoming homeless. We help formerly homeless people get their lives back on track. We help people find work and access training and volunteering opportunities.

Is our mission easy? No, but we never give up on people. Last year we helped more then 12,000 people.

Is our work rewarding? Yes, in every sense. We’re listed as one of the top 100 Best Workplaces in the UK. There’s no better place to develop or transfer your skills and build a fulfilling career.

About this role…

We are looking for an Assistant Support Worker to join the Connect, Home, & Aspire Service team.

Floating Support services work with people to sustain their housing. We use a strength-based approach to work with people to identify what support they require and how we can address them together or / and in collaboration with others e.g. landlords, Department of Work and pension or mental health services.

We can support people for the duration of their tenancy, or we can provide short term interventions. We can provide resettlement support when a tenancy commences, and we can equip people with the skills to manage their home and goals independently or when they are move on ready and require minimal support.

Thames Reach welcomes applications from people with transferable skills.

You will:

.Maintain the Keeping in Touch service, conducting welfare checks over the telephone and in person, offering support and signposting to clients accommodated by the wider CHA team in private rented housing across London.
.Work together and liaise with the housing provider and referring agencies to ensure service users can work towards independence in their new homes.
.Assess people referred into the service.
.Provide practical resettlement support for people who may have never held a tenancy before.
.Support and motivate people to engage with health services, employment, training and education.
.Work within trauma-informed and person centred approach.

To succeed as the Assistant Support Worker, you will have:

.Provide a flexible and responsive service to people with rough sleeping histories.
.Have a Commitment to working within the homelessness sector to support people to lead fulfilling lives.
.Work effectively as part of a team to achieve shared goals.
.Follow instructions, manage and mitigate risk.
.Use IT systems to communicate and record your work.
.Have confidence in working autonomously within the community.

We are listed in the top 100 UK Best Workplaces 2023 in the UK. As part of a commitment to our employees we offer:

.Generous holiday allowance – 29 days per year plus 8 public holidays (pro rata).
.Pension – we contribute 6.5% to your pension when you contribute 1.5%.
.Excellent development opportunities – career progression, regular supervision and appraisals, and learning programmes to support your career with Thames Reach.
.Wellbeing support – our 24/7 employee assistance programme and opportunities for TOIL.
.Life assurance – four times your annual salary and critical illness cover.
.Other benefits including a blue light discount card, interest free season ticket and cycle to work loans.

Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.

To apply visit our website and complete our application form.

For further information please contact, Natasha Gyseman, Lead Manager at natasha.gyseman@thamesreach.org.uk

Thames Reach is committed to safeguarding. Applicants must be willing to undergo pre-employment screening appropriate to the post, including, but not limited to checks with past employers and the Disclosure and Barring Service. Having a criminal record will not exclude you from applying but you will be asked to provide further details as most posts are considered exempt from the Rehabilitation of Offenders Act 1974.

Proud member of the Disability Confident employer scheme