Total 4,837 Customer Service job vacancies in Kingston upon Thames, London, KT2 5BQ

Position: Housing Benefits Officer
Hourly Rate: PAYE - 13.81 - LTD - £16.79 per hour
Location: Harrow
Contract Type: Temporary, Full-time
Are you an experienced Financial Assessments Officer with a background in Housing Benefits and Council Tax Support? We are recruiting for a role in Harrow, where you'll play a vital role in delivering a high-performing, customer-centred financial assessment service.
Role Highlights:

• Conduct complex financial assessments for Housing Benefit and Council Tax Support to support Harrow's most vulnerable residents.
• Ensure accurate and timely payments, manage over payment recoveries, and maintain high performance standards.
• Work collaboratively with internal departments and external partners.
• Provide guidance to residents on financial support and assist with appeals, disputes, and discretionary payments.

What We're Looking For:

• Strong knowledge of Housing Benefit legislation and policies.
• Solid experience in financial assessments and a background in a high-performance, compliance-focused environment.
• Excellent communication skills and proficiency in Microsoft Office, especially Excel.
• Ability to work autonomously, prioritise effectively, and meet performance targets.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an email to George.Westhead@servicecare.org.uk

Job Title: Domestic Abuse Intervention Specialist
Department: Children and Families - Reach Out Domestic Abuse Service
Location: London Borough of Redbridge
Hours: 36 per week
Salary: £23.75 - £29.94

About the Role

The Reach Out Domestic Abuse Service in the London Borough of Redbridge is seeking a dedicated Domestic Abuse Intervention Specialist. This role is integral to providing high-quality support to individuals and families impacted by domestic abuse. Your work will involve survivor-led assessments, safety planning, emotional support, and proactive engagement with perpetrators to encourage behavioural change.

Key Responsibilities

• Service User Engagement: Conduct safety planning and risk assessments, offer practical and emotional support, and assess needs holistically.
• Case Management: Manage a caseload with regular community and home visits, maintaining accurate records and ensuring compliance with safeguarding policies.
• Multi-Agency Collaboration: Work closely with professionals, including police and child protection teams, to create coordinated responses to domestic abuse.
• Service Development: Gather service user feedback to enhance service accessibility, provide guidance to colleagues, and promote the service through community outreach.

Qualifications & Experience

• Education: IDVA training certificate or relevant qualification (NVQ Level 2 or above) preferred; willingness to undertake training if needed.
• Experience: Proven experience with victims/survivors of domestic abuse, case management, and multi-agency collaboration.
• Skills & Knowledge: Strong communication and advocacy skills, knowledge of GDPR and safeguarding practices, and ability to work effectively within a diverse community.

Why Join Us?

This is an excellent opportunity to make a tangible impact in a supportive and collaborative environment. You'll receive relevant training, clinical supervision, and access to professional development to thrive in your role.

For more information or to apply, please contact: Lewis.Ashcroft@servicecare.org.uk,

I have a post just come up for an experienced Plumber for our Repairs team covering Westminster.

The role is within the repairs team, you will be responsible for all aspects of Plumbing repairs and installations to our properties.

A van, uniform, Tools etc are provided

Your new role

Our team has an exciting opportunity for you to join our Responsive Repairs team as a Plumbing operative where you'll be working around Westminster on a full time basis.

We're looking for a multi-skilled Plumber responsible for the delivery of routine maintenance repairs/installations, as well as being capable of Plumbing you will also be required to make good, fixing the odd tile, panel etc.

Requirements needed to apply.

* A full driving licence required.
* Experience in Domestic repairs and maintenance.
* NVQ or 2 years+ experience in Plumbing

Benefits.

• Paid Weekly
• Company Van.
• Opportunity to go permanent with this job

The pay range for the role is £22.25 per hour LTD company rate. The PAYE equivalent is £19.28 per hour, inclusive of holiday.

If you are interested in applying for the Plumber role or if you would like information about any roles in your area please call John on 01772 208967, email me on john.neary@servicecare.org.uk or by applying direct to this advert.

Job Title: Inbound Sales & Customer Service Agent - French/Spanish Speaking

Salary: £13.25 PH

Commission: Uncapped commission structure rewarded for sales results, paid out monthly. On target earnings of £5000 per annum (Commission shall not form part of your contractual remuneration and is subject to change at any time)

Location: London, (E14) - Hybrid
Hours: Full time: 37.50 per week
Operational hours: Between the hours of 8am - 8pm Monday - Friday, 8-4PM Saturday and 9-4PM Sunday. Shifts will include 1 weekend day every other week with a weekday given in lieu.

We are looking for a Travel Agent to join our existing team for our client. they offer holiday packages to European customers both online and over the phone. Suitable candidates will speak French and Spanish to a fluent level. Our ideal candidate will be someone who has a passion for customer service and a natural ability to influence sales. The travel agent will be expected to handle incoming calls on behalf of our client including the exploration and understanding of the needs and expectations of customers.

The role requires you to be a fluent Spanish and French speaker to have excellent interpersonal skills, and the ability to respond to consumers in an empathetic, caring and friendly manner. you will also be required to have strong English second language capabilities.

Skill Required
● Fluent Spanish and French speaker
● Ability to communicate effectively and empirically with a wide range of consumers and members of the public
● Excellent written and verbal skills in both Finnish and English
● Ability to take ownership of each customer journey, anticipating needs and persevering to resolve cases through
personalised solutions.
● Customer care experience, preferably within the food industry sector
● strong interest in food and foods for special medical purposes
● IT skills: ability to use Google Suite and Microsoft Office, strong typing skills. CRM Knowledge such as Salesforce will be aplus
● Flexible to work shifts
● Self-motivated and a team player
● To have fun at work!

If this role sounds a perfect match for you please apply!

Team Manager for Health and Social Care

Joint Emergency Team (Integrated Rapid Response Team)

Band 8A Permanent

37.5 hours per week

This is an integrated role working across both health and social care which is jointly funded by the Royal Borough of Greenwich and Oxleas NHS Foundation Trust and is accountable to both organisations.

The Joint Emergency Team (JET) provides nursing, therapy, medical and social care crisis intervention, incorporating the 2-hour urgent community response (including the falls pick up service) and a virtual ward pathway supporting adults to remain in their home and avoid admission to hospital or care homes.

The team operates 365 days per year 08.00 to 20.30 receiving referrals from a range of health, social care professionals and triages, assesses, and delivers treatment and intervention to ensure the client / patient can remain safely in their own home.

The post holder will be responsible for the leadership management and development of the Joint Emergency Team as well as the Royal Borough of Greenwich out of hours service.





The post holder will be required to provide leadership and coordination of the team which includes the out of hour service of the Royal Borough of Greenwich (RBG) and will have a lead role in supporting the development and delivery of practice standards within the Urgent Community Response Service (UCR), the Falls Pick Up Service and the Virtual Ward. This will include operational leadership to the multidisciplinary team to ensure an integrated model of care is delivered.

The post holder will be responsible for the day-to-day management of the team in relation to activity generated by referrals made to the MDT to ensure service outcomes and performance indicators are met.

The post holder will be responsible for ensuring the delivery of high-quality care within the community setting, working to ensure that effective processes are in place that enable team members to work proactively to manage from patient/resident crisis to promoting self-management and independence across the continuum of care.



Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children’s centres, schools and people’s homes.

We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary’s Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.

Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:
• We’re Kind
• We’re Fair
• We Listen
• We Care

· Provide management leadership and development to a multidisciplinary crisis intervention team which includes both health and social care practitioners.

· Provide leadership management and development of the RBG out of hours service.

· To ensure the team operates cohesively to deliver timely, comprehensive assessment, treatment and intervention preventing hospital attendance / admission or premature care home admission.

· Provide strong leadership, guidance, and supervision to foster positive and collaborative team culture that emphasises client / patient-centred care, continuous learning and professional growth.

· To provide operational management and leadership to a multi-disciplinary/inter professorial team across health and social care including deputising for both the Adult Social Care (Royal Borough of Greenwich) and Health Service (Oxleas NHS Foundation Trust) leads.

· To promote and deliver partnership working with senior managers and colleagues across health and social care, and deliver the ‘out of hospital’ strategy in the borough necessary to deliver the health and social care priorities.

· To deliver joint health and social care internal and external performance measures and fulfil both local and national statutory reporting requirements.

· Be accountable and provide clear leadership to all Health and Social Care staff in the team and ensure that all staff understand and contribute to NHS and Social Care challenges and opportunities.






This advert closes on Wednesday 27 Nov 2024

Proud member of the Disability Confident employer scheme

Home Instead is an 'Outstanding' rated care provider looking for special individuals to join our valued team of Live-in Care Assistants / Carers in East London.

We provide compassionate, high-quality care and support to adults in their own homes by building trusting and long-lasting relationships.

We are looking for kind and compassionate Care Assistants / Carers who are interested in giving the highest quality of care to our clients in East London.

You will be assisting our clients with a wide range of duties including:

Mobility support
Personal care
Meal preparation
Medication support
Housekeeping duties
Dementia care


As a Live-in Care Assistant, you will be provided with a separate room to stay within the client's home.

We are looking for reliable, trustworthy and respectful individuals.

It would be useful for applicants to have some experience of delivering care either in a professional or a personal setting.

Previous experience is not compulsory as we provide comprehensive training and support.

Enhanced DBS checks will be carried out.

All applicants must be over the age of 18.

We are the UK’s most admired care company, providing world class home care for adults. We match our Care Assistants / Carers to our clients based on mutual interests and hobbies to help build bonds of trust and this enables us to provide personalised support. If you're looking for work which is extremely rewarding and satisfactory and have a high degree of flexibility to meet our clients' needs, we would love to hear from you.

Please apply by sending your details to jobs.cw@homeinstead.co.uk.

An exciting opportunity has arose to join our Pharmacy, Optometry and Dental team (POD) as a Business Support Officer. This role is a key part of the business support functions to primarily support with business needs, therefore we are seeking an organised and efficient administrator to join the team.

The core responsibilities include:
• Provide a high level, professional and confidential PA service, covering all aspects of secretarial, administrative and organisational support
• Provide diary management and administrative support for the wider senior team as necessary
• Arrange meetings and events and support the handling of travel and accommodation bookings
• Timely preparation and circulation of agendas, secretariat/minute taking as required.
• Support the Business Manager in HR and recruitment - arranging interviews, and tracking annual leave
• Support procurement, including raising purchase orders and receipting invoices.
• Assist in the production of reports, statistics research and other operational duties as required
• Administrative support for governance and assurance requirements
• Monitoring of shared inboxes including holding the pen on FOI’s etc

Our ideal candidate would have:
• Experience of working in a range of administrative roles in the NHS or similar organisations
• Experience of using common IT packages such as Excel, PowerPoint and Microsoft Teams
• A keen interest in learning and developing their skills

As Business Support officer the post holder works as part of this dynamic high-profile team providing an effective strategic support function delivering improved access to general practice services.

The post holder will form part of a team working across the Primary Care Group and assigned to support programme areas according to overall strategic priorities and resource needs.

Primary Care Group programme areas currently include:
• Primary Care Commissioning
• Primary Care Insights and Delivery
• Improving access to general practice services
• Community Pharmacy strategy, contract negotiation & commissioning
• Dental and Optometry strategy, contract negotiation & commissioning

In addition, the post holder may be asked to undertake any other reasonable duties required. It should be noted that as programmes are evolving portfolios may be subject to change over time as the work develops. This job description will therefore allow full flexibility for the post holder to lead priority projects in an evolving way, across the directorate.

The NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:
• Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
• Making the NHS a great place to work, where our people can make a difference and achieve their potential.
• Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
• Optimising the use of digital technology, research, and innovation
• Delivering value for money.

If you would like to know more or require further information, please visit https://www.england.nhs.uk/.

Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.

Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.

NHS England hold a Sponsor Licence; this means that we may be able to sponsor you providing the Home Office requirements are met. To be eligible for sponsorship through the Skilled Worker route you’ll usually need to be paid the ‘standard’ salary rate of at least £38,700 per year, or the ‘going rate’ for your job, whichever is higher. You can find more information on theGovernment website.

In particular, the post holder will:
• Provide a high level, professional and confidential service to the Deputy Directors, covering all aspects of secretarial, administrative and organisational support, with a key responsibility being diary management;
• Provide high quality and efficient project and administrative support, including information management, supporting project reporting and analysis.
• Organise meetings/events (including those with local sites and other external stakeholders), ensuring attendees receive accurate and timely information and that agendas are circulated in advance
• Acting as a point of contact for teams, dealing and responding effectively with complex queries from stakeholders and passing on relevant information to appropriate team members sensitively and autonomously.
• Ensuring that all communications materials are up to date and communicated through appropriate channels, liaising with stakeholders where appropriate.
• Supplying the relevant information required for financial management, supporting the Business Manager raising purchase orders, checking invoices for payment etc.
• Support the management of projects across the units
• Have lead responsibility for discrete pieces of work
• Running and collating reports which may include reports to the Board and senior management as required.
• Developing and maintaining effective electronic filing systems, to ensure that information is kept securely and is accessible to other members of the team


This advert closes on Wednesday 27 Nov 2024

Barts Health requires an Deputy Lead Cancer Nurse to work as part of the Corporate Nursing Team across all four hospitals in the BH Group of hospitals. This a new role to support the Director of Cancer and Palliative Care Nursing while leading on the specialist palliative care nursing agenda. The role will also encompass cancer patient experience and patient and public involvement.
Each of the four hospitals in the Group has a specialist palliative care team and Whipps Cross Hospital also has the Margaret Centre for inpatient palliative care. There are close links with the Education Academy and City University.

Proposed interview date:16th December 2024

The successful candidate will have a successful track record in leadership and in the specialist area. They will be able to work at a strategic level to influence and support palliative and end of life care while ensuring that practice remains current and leading any changes. There will also be a focus on wider education and audit.


The role will be based at the Royal London Hospital but the post holder will be expected to have a presence in all the hospitals. Therefore, an ability to time manage and work to deadlines is essential and to collaborate with a wide range of staff from all disciplines.



Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.

We particularly welcome applications from Black, Asian and minority ethnic candidates as they are underrepresented within Barts Health at this band.

We are dedicated to being an outstanding place to work and will work with you to get the best experience. We know flexible working is not a one size fits all and will mean something different to everyone. We are inclusive, so if you are interested in flexible working, please speak to the recruiting manager.

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.

For more information, please contact alison.hill8@nhs.net


This advert closes on Wednesday 27 Nov 2024

*PLEASE NOTE – WE ARE UNABLE TO PROVIDE SPONSORSHIP FOR THIS ROLE*

Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post -Skilled Worker visa: Overview - GOV.UK (www.gov.uk)

As part of the recruitment process for this post, candidates will be required to complete an online literacy and numeracy test and only if they pass this, will they be invited to a formal interview.

As part of the recruitment process for this post, candidates will be required to complete an online literacy and numeracy test and only if they pass this, will they be invited to a formal interview.

We are currently looking for Health Care Assistants (band 2) to join our team.
We are an established team looking after patients who have undergone surgical procedures and also those with acute /chronic health conditions.

As a health care assistant on ward your responsibilities would be taking observations, assist in patients with personal care and mobility. You will be constantly providing our patients with the highest standard of customer service.
You will be doing a mixture of nights and day shifts

The Nursing Assistant works under the direction or supervision of qualified nurses/midwives to implement care planned by Registered Professionals. The Health Care Support Worker (HCSW) is proactive in monitoring and anticipating patients’ needs within the boundaries of the Job Description

Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.


This advert closes on Wednesday 27 Nov 2024

Area Student Support & SEND Coordinator - Yorkshire Area Student Support & SEND Coordinator - Yorkshire Salary: £28,038 - £30,326 per annum Location: Yorkshire - Travel required between Leeds & Sheffield Education Job type: Full time/Permanent Hours: 40 hrs (plus 5 hours paid lunch breaks) Mon-Fri 8:30am - 4:30pm We are Nacro. We see your future, whatever the past. At Nacro we educate, nurture and transform lives, we are committed to employing outstanding professionals who really care about making a positive impact on society. We achieve this by offering a range of vocational and academic learning routes at our Education Centre's across the UK, which supports our learners in becoming independent, socially inclusive and economically active citizens, who can lead meaningful and prosperous lives. The Area Student Support & SEND Coordinator role is responsible for the key areas of Student Support including SEND and safeguarding across the two Education Centres and Supported Internship Programme in the region. This will include identifying students' needs and coordinating the planning and delivery of comprehensive student support. The role holder will develop and nurture relationships with internal stakeholders, external agencies, and support networks to ensure the provision of inclusive and personalised support for student with diverse needs and disabilities. They will also play a pivotal role in creating an inclusive learning environment that fosters equality, maximises engagement and achievement, and promotes positive student outcomes, progression and independence. This is a people management and delivery support role. You will be line managing a team of 5 Learning Support Assistants. There will also be the opportunity for hybrid working when not travelling to our centres
Essential Skills, Knowledge and Experience • In-depth knowledge of different types of learning needs and disabilities, assessment processes, and appropriate support strategies for students with diverse needs • Experience of working with students with SEND • Understanding of safeguarding policies and procedures, and the ability to apply these to ensure the safety and wellbeing of students, particularly, those who may be vulnerable or at risk. • Knowledge of the legal requirements and statutory guidance of the SEND Code of Practice; experience in contributing to annual EHCP review meetings. • Experience in developing and implementing support plans and for students with SEND, in collaboration with teaching staff and external agencies. • Knowledge of the Further Education and Skills sector and the related funding and regulatory frameworks Personal Attributes • A genuine passion for supporting students with diverse needs and disabilities, and a strong belief in the transformative power of education. • A collaborative mindset, fostering effective teamwork, and building strong relationships with colleagues, partners, students, families, support networks and external stakeholders. • The ability to communicate clearly and effectively both verbally and in writing, with a range of stakeholders, including students, parents and external partners. • The ability

Learning Support Assistant

Learning Support Assistant



Contract type- Permanent, Full Time

Hours - 40 hrs , (including 5 hours paid lunch)

Salary- £23,795 per annum

Location- Nacro Education Centre -Chatham

We are Nacro. We see your future, whatever the past.

We believe that everyone deserves a good education, a safe and secure place to live, the right to be heard, and the chance to start again, with support from someone on their side.

That's why our housing, education, justice and health and wellbeing services work alongside people to give them the support and skills they need to succeed. And it's why we fight for their voices to be heard and campaign together to create lasting change.

What do we offer?


Small class sizes.

Administration is included as part of the working week, so little need to take work home.

An alternative route to gaining teaching experience.

Learning and development - Nacro offers all staff the opportunity to develop within their role, and progress through the organisation, via different platforms, through the organisation.

Supportive, experienced staff on site, to assist with training, development, and mentoring.

A solid, achievable, demonstrable career path.


Who are we looking for?

We are in search of a Learning Support Assistant to join our Education Centre Based in Chatham. The role is to assist and support teaching staff delivering a broad spectrum of academic and vocational subject areas within the classroom and around the centre.

We are a supportive and friendly team, who work together to ensure quality of our provision, within the local community to support the needs of the locality.

What will I be doing as a Learning Support Assistant?

A Learning Support Assistant plays a critical role in creating a positive learning environment to support learners in achieve their goals. You will ensure that learners receive high quality support to enable them to make good progress from their starting points.

Duties include (but are not limited to):

Identify and maintain focus on achievement of desired outcomes for learners across all subject areas looking at a variety of progression destinations to ensure they are preparing for and participating in suitable opportunities.


Have a good understanding of all learners' needs, including LDD/SEND and supportive strategies that are included in the group profile and initial assessment.

Actively engage and motivate learners in decisions that affect them whilst supporting the delivery of tailored programmes that cater for the specific needs, interests, and abilities of each individual learner

Provide feedback to teaching staff on progress of learners, against targets set, including qualifications and pastoral support needs.

Develop relationships and liaise with appropriate external agencies in support of learner's needs and work collaboratively in a multi-agency setting as required.


Requirements for this role:


Previous experience in supporting young people in an education setting is desirable

Experience of working with LLDD students with a SEN is desirable.

L2 English & Maths is essential.

An Enhanced with Barred Lists DBS check is essential.


We are looking for the following skills/attribute:

An exciting opportunity has arisen at Capel Manor College and we are now seeking to appoint a Hybrid Technology Support Technician.
The post holder will assist with daily operations, deliver prompt and effective technical support and help manage system issues, ensuring that technical issues or requests are resolved swiftly and within designated service level agreements (SLAs), minimizing disruptions to technology services. They will support helpdesk tickets, and ensure data integrity across our systems. The post holder will play a critical role in maintaining the smooth operation of campus technology systems.
The ideal candidate would have a strong passion for technology and a keen interest in IT support. They will demonstrate excellent problem-solving skills, strong communication abilities, and an organised approach to tasks and documentation. The ideal candidate will have basic knowledge of DNS and DHCP. They will hold the ability to work effectively within a team and coordinate with various departments is essential, as is an ability to work flexibly with job tasks and working hours, work under little supervision and use initiative and own judgement in making decisions.

Role: Assistant Support Worker - Connect, Home, & Aspire Service (CHA Service)

Salary: £29,000 per annum

Contract: Fixed term until 31/03/2025

Hours: 37.5 per week

Location: Hackney, with pan London travel

Closing date: 25/11/2024

Interview date: 06/12/2024

Whatever your experience of street homelessness and its impact on people’s lives – personal or professional – when you join the Thames Reach team as an Assistant Support Worker, we’ll make the best use of all your understanding, compassion and commitment.

About us…

Thames Reach runs projects and services that help to end homelessness in London. We work directly with homeless people on the streets and in hostels. We work to prevent vulnerable people from becoming homeless. We help formerly homeless people get their lives back on track. We help people find work and access training and volunteering opportunities.

Is our mission easy? No, but we never give up on people. Last year we helped more then 12,000 people.

Is our work rewarding? Yes, in every sense. We’re listed as one of the top 100 Best Workplaces in the UK. There’s no better place to develop or transfer your skills and build a fulfilling career.

About this role…

We are looking for an Assistant Support Worker to join the Connect, Home, & Aspire Service team.

Floating Support services work with people to sustain their housing. We use a strength-based approach to work with people to identify what support they require and how we can address them together or / and in collaboration with others e.g. landlords, Department of Work and pension or mental health services.

We can support people for the duration of their tenancy, or we can provide short term interventions. We can provide resettlement support when a tenancy commences, and we can equip people with the skills to manage their home and goals independently or when they are move on ready and require minimal support.

Thames Reach welcomes applications from people with transferable skills.

You will:

.Maintain the Keeping in Touch service, conducting welfare checks over the telephone and in person, offering support and signposting to clients accommodated by the wider CHA team in private rented housing across London.
.Work together and liaise with the housing provider and referring agencies to ensure service users can work towards independence in their new homes.
.Assess people referred into the service.
.Provide practical resettlement support for people who may have never held a tenancy before.
.Support and motivate people to engage with health services, employment, training and education.
.Work within trauma-informed and person centred approach.

To succeed as the Assistant Support Worker, you will have:

.Provide a flexible and responsive service to people with rough sleeping histories.
.Have a Commitment to working within the homelessness sector to support people to lead fulfilling lives.
.Work effectively as part of a team to achieve shared goals.
.Follow instructions, manage and mitigate risk.
.Use IT systems to communicate and record your work.
.Have confidence in working autonomously within the community.

We are listed in the top 100 UK Best Workplaces 2023 in the UK. As part of a commitment to our employees we offer:

.Generous holiday allowance – 29 days per year plus 8 public holidays (pro rata).
.Pension – we contribute 6.5% to your pension when you contribute 1.5%.
.Excellent development opportunities – career progression, regular supervision and appraisals, and learning programmes to support your career with Thames Reach.
.Wellbeing support – our 24/7 employee assistance programme and opportunities for TOIL.
.Life assurance – four times your annual salary and critical illness cover.
.Other benefits including a blue light discount card, interest free season ticket and cycle to work loans.

Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.

To apply visit our website and complete our application form.

For further information please contact, Natasha Gyseman, Lead Manager at natasha.gyseman@thamesreach.org.uk

Thames Reach is committed to safeguarding. Applicants must be willing to undergo pre-employment screening appropriate to the post, including, but not limited to checks with past employers and the Disclosure and Barring Service. Having a criminal record will not exclude you from applying but you will be asked to provide further details as most posts are considered exempt from the Rehabilitation of Offenders Act 1974.

Proud member of the Disability Confident employer scheme

Role: Support Worker - Connect Home Aspire Service (CHA Service)

Salary: £30,859 per annum

Contract: Fixed term until 31/03/2025

Hours: 37.5 per week

Location: Hackney, with pan London travel

Closing date: 25/11/2024

Interview date: 05/12/2024

Whatever your experience of street homelessness and its impact on people’s lives – personal or professional – when you join the Thames Reach team as a Support Worker, we’ll make the best use of all your understanding, compassion and commitment.

About us…

Thames Reach runs projects and services that help to end homelessness in London. We work directly with homeless people on the streets and in hostels. We work to prevent vulnerable people from becoming homeless. We help formerly homeless people get their lives back on track. We help people find work and access training and volunteering opportunities.

Is our mission easy? No, but we never give up on people. Last year we helped more then 12,000 people.

Is our work rewarding? Yes, in every sense. We’re listed as one of the top 100 Best Workplaces in the UK. There’s no better place to develop or transfer your skills and build a fulfilling career.

About this role…

We are looking for a Support Worker to join the Connect, Home, & Aspire Service team.

Floating Support services work with people to sustain their housing. We use a strength-based approach to work with people to identify what support they require and how we can address them together or / and in collaboration with others e.g. landlords, Department of Work and pension or mental health services.

We can support people for the duration of their tenancy, or we can provide short term interventions. We can provide resettlement support when a tenancy commences, and we can equip people with the skills to manage their home and goals independently or when they are move on ready and require minimal support.

Thames Reach welcomes applications from people with transferable skills.

You will:

.Provide practical resettlement support for individuals who may have never held a tenancy before, and provide information and advice to individuals around; housing rights and responsibilities, benefits and maximising income, and training and employment.
.Work with both the housing provider and partner agencies to ensure individuals are able to sustain their tenancy and move towards independence in their new homes.
.Liaise with, signpost, and support client engagement with specialist agencies as appropriate e.g. drug treatment services, Community Mental Health Teams, NHS services, community groups etc.
.Provide person-centred support to individuals and co-produce all plans to assist them to achieve their aims and ambitions, and manage and mitigate risks.
.Identify when individuals are ready to move on from the service and devising move on plans that support people to graduate on form the support service and/or into appropriate independent accommodation.

To succeed as the Support Worker, you will have:

• Experience in providing a flexible and responsive service to people with experience of rough sleeping and homelessness.

• Excellent communication skills with the ability to form and maintain effective working relationships with all partners.

• Commitment to supporting people to achieve the best outcomes as they work towards independence.

• The capability to carry out administrative tasks alongside practical support work, and manage and mitigate risk.

• Strong organisation skills, with the ability to manage conflicting priorities and deadlines.

• Experience in working autonomously as well as part a team.

We are listed in the top 100 UK Best Workplaces 2023 in the UK. As part of a commitment to our employees we offer:

Generous holiday allowance – 29 days per year plus 8 public holidays (pro rata).
Pension – we contribute 6.5% to your pension when you contribute 1.5%.
Excellent development opportunities – career progression, regular supervision and appraisals, and learning programmes to support your career with Thames Reach.
Wellbeing support – our 24/7 employee assistance programme and opportunities for TOIL.
Life assurance – four times your annual salary and critical illness cover.
Other benefits including a blue light discount card, interest free season ticket and cycle to work loans.
Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.

To apply visit our website and complete our application form.

For further information please contact, Natasha Gyseman, Lead Manager at natasha.gyseman@thamesreach.org.uk

Thames Reach is committed to safeguarding. Applicants must be willing to undergo pre-employment screening appropriate to the post, including, but not limited to checks with past employers and the Disclosure and Barring Service. Having a criminal record will not exclude you from applying but you will be asked to provide further details as most posts are considered exempt from the Rehabilitation of Offenders Act 1974.

Proud member of the Disability Confident employer scheme

Role: Support Worker - Hammersmith & Fulham Outreach and Housing First

Salary: £30,859 per annum

Hours: 37.5 per week

Location: Hammersmith & Fulham

Closing date: 27/11/2024

Interview date: 05/12/2024

Whatever your experience of street homelessness and its impact on people’s lives – personal or professional – when you join the Thames Reach team as a Support Worker, we’ll make the best use of all your understanding, compassion and commitment.

About us…

Thames Reach runs projects and services that help to end homelessness in London. We work directly with homeless people on the streets and in hostels. We work to prevent vulnerable people from becoming homeless. We help formerly homeless people get their lives back on track. We help people find work and access training and volunteering opportunities.

Is our mission easy? No, but we never give up on people. Last year we helped more then 12,000 people.

Is our work rewarding? Yes, in every sense. We’re listed as one of the top 100 Best Workplaces in the UK. There’s no better place to develop or transfer your skills and build a fulfilling career.

About this role…

We are looking for a Support Worker to join the Hammersmith & Fulham Outreach and Housing First team.

The Thames Reach Outreach teams operate across London and help those who are rough sleeping to find routes away from the street. The teams respond rapidly and work flexibly to reach people. Individuals are assessed to identify their support needs and support plans are created, including work to obtain identification, access health services and refer to other specialist agencies, including those offering immigration support.

Thames Reach welcomes applications from people with transferable skills.

You will:

.Complete outreach shifts, providing a rapid response to referrals for people who are rough sleeping in the borough
.Work alongside more senior colleagues to identify the fastest and most appropriate route away from the streets for the people that we are working with
.Provide direct support to people who are found rough sleeping to enable them to move away from the streets and into accommodation
.Manage a small caseload of housing first clients.
.Maintain and support relationships with partner agencies
.Accurately record all work completed within given timeframes

To succeed as the Support Worker, you will have:

.A strong commitment to providing a high standard of service
.A good understanding of working with people who have a history of rough sleeping or vulnerable adults and supporting them to access services
.Excellent organisation and time management skills in order to remain strongly outcome focused, with the ability to complete tasks promptly and efficiently
.Good communication skills and confidence in public speaking when representing Thames Reach externally
.Experience of working well within a team
.A mature and thoughtful approach to equal opportunities and diversity in service provision


We are listed in the top 100 UK Best Workplaces 2023 in the UK. As part of a commitment to our employees we offer:

.Generous holiday allowance – 29 days per year plus 8 public holidays (pro rata).
.Pension – we contribute 6.5% to your pension when you contribute 1.5%.
.Excellent development opportunities – career progression, regular supervision and appraisals, and learning programmes to support your career with Thames Reach.
.Wellbeing support – our 24/7 employee assistance programme and opportunities for TOIL.
.Life assurance – four times your annual salary and critical illness cover.
.Other benefits including a blue light discount card, interest free season ticket and cycle to work loans.

Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.

To apply visit our website and complete our application form.

For further information please contact, Diana Ifemeni, Interim Lead Manager at Diana.Ifemeni@thamesreach.org.uk

Thames Reach is committed to safeguarding. Applicants must be willing to undergo pre-employment screening appropriate to the post, including, but not limited to checks with past employers and the Disclosure and Barring Service. Having a criminal record will not exclude you from applying but you will be asked to provide further details as most posts are considered exempt from the Rehabilitation of Offenders Act 1974.

Proud member of the Disability Confident employer scheme