Total 466 Customer Service job vacancies in Kidderminster, Worcestershire, dy10 4eu

Location: Evesham

Since 1989, we've supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home.

We're looking for people who are passionate about care, and who want to help others to join our amazing teams. We don't require you to have any previous social care experience, what we do need from you is to have the Right to Work in the UK, as we are NOT able to offer Health and Care Worker visas. Additionally, you are required to have a full UK driving license with access to your own vehicle.

If you're looking for a job that can be flexible around your lifestyle there are a variety of shift patterns available to work in mornings, afternoons, evenings or weekends.

At Helping Hands, we can offer the following benefits

• Paid mileage of 35p per mile between calls
• Early Pay App request up to 50% of your pay in advance of pay day
• Earn up to £100 for referring a friend
• Our care assistants are directly employed by us giving you access to holiday entitlement and our pension scheme
• Apprenticeship opportunities available to existing staff
• Support to complete nationally recognised qualifications including your Care Certificate and NVQs. Your career development is important to us if you want to progress, we can help!
• FREE Blue Light Card national discount card for hundreds of retailers
• Annual pay reviews based on cost of living

Being a Care Assistant means you need to be adaptable, kind-hearted and put others first. Your role may include:

• Providing companionship
• Support with personal care such as showering, bathing and toileting
• Helping with mobility around the home
• Overseeing medication and providing medical support
• Helping around the house with cleaning, cooking and tidying
• Running errands such as food shopping or picking up prescriptions

Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Care Assistant.

The Role


Helping residents to remain as active and independent as possible
Support residents with personal care and mealtimes
Helping identify residents’ unique goals and implement personalised care plans
Supporting residents to explore new interests and engage in physical activities in a motivating and homely environment


Some of our benefits by joining the Care UK family


Wagestream- access your wages at any-time
Bank Holiday Pay Enhancements
Career development, training and access to our approved apprenticeship scheme
Hundreds of online and in-store discounts
Annual purchase holiday scheme
Wellbeing support


New to Care?

We have our own Learning Academy to provide excellent training and induction programs for all new carers and support workers and we will give you all that’s needed to have a successful career as a carer with us. Our high quality, innovative training and coaching will support the development of your skills throughout your career with us.

We are looking for people to make a difference to residents’ lives every day. When you join Care UK you’ll be joining a team who all share the same values: caring, passionate and teamwork. You will have a strong desire to help people and put residents at the heart of everything you do.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us help fulfil yours.

Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Care Assistant.

The Role


Helping residents to remain as active and independent as possible
Support residents with personal care and mealtimes
Helping identify residents’ unique goals and implement personalised care plans
Supporting residents to explore new interests and engage in physical activities in a motivating and homely environment


Some of our benefits by joining the Care UK family


Wagestream- access your wages at any-time
Bank Holiday Pay Enhancements
Career development, training and access to our approved apprenticeship scheme
Hundreds of online and in-store discounts
Annual purchase holiday scheme
Wellbeing support


New to Care?

We have our own Learning Academy to provide excellent training and induction programs for all new carers and support workers and we will give you all that’s needed to have a successful career as a carer with us. Our high quality, innovative training and coaching will support the development of your skills throughout your career with us.

We are looking for people to make a difference to residents’ lives every day. When you join Care UK you’ll be joining a team who all share the same values: caring, passionate and teamwork. You will have a strong desire to help people and put residents at the heart of everything you do.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us help fulfil yours.

ABOUT THE ROLEAs a Team Leader at a Barchester care home, you'll help to make our residents' lives stimulating and fulfilling so that we can deliver the person-centred care and support they deserve. Always focusing on respecting our residents' independence, privacy, dignity and choice, you'll lead and supervise our Carers and Senior Carers with the support of a Registered Nurse or Care Practitioner. We'll rely on you to make sure individual care plans are followed to the letter so that we can achieve the highest standards. You'll also ensure each resident has lots of quality one-to-one time. The role of Team Leader here also involves some clinical responsibilities, including recording observations on things like weight and blood pressure, and carrying out simple wound dressing procedures. Across everything you do, you'll be a role model for your team and someone our residents and their families can trust to provide a safe, reassuring and happy environment. ABOUT YOU You'll need senior-level care experience to join us a Team Leader. You'll also have supervised others and developed a good understanding of how to provide clinical care for the older person. As well as that, we'll look for a Level 3 NVQ or Advanced Diploma in Health & Social Care plus a willingness to undertake the assessor qualification. Enthusiastic, tenacious and full of integrity, your caring approach and strong communication skills mean you always inspire trust in others. Most of all, you'll share our commitment to maintaining a vibrant, supportive culture that empowers our people to put our residents and their families first. REWARDS PACKAGEAs well as a competitive salary, Barchester offers one of the best rewards packages in the care sector. Your generous benefits would include: Free learning and development Automatic enrolment into our profit share scheme A range of holiday, retail and leisure discounts Unlimited access to our Refer a Friend bonus scheme If you'd like to use your leadership and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

Organisational Values As an employee of Primary Care Sheffield, you will be committed to PCS organisational values: Openness: ensuring transparency sharing knowledge and welcoming feedback Person Centred: Being empathic and understanding of the individual Innovative: Embracing change and inquisitive of new solutions Ambitious: Working towards the best for Sheffield and its people Empowering: Actively engaging staff, our population and partner organisations in improving the health and wellbeing of Sheffield people. About Us Primary Care Sheffield (PCS) is a GP-led organisation. Our shareholders are 75 GP practices in Sheffield covering around 600,000 patients. As well as providing a unified voice for general practice in the city, we play an active role both within our Accountable Care Partnership (ACP) and the wider South Yorkshire and Bassetlaw Integrated Care System (ICS). You will play a key role in ensuring we embed high standards of patient care and the services we provide are of high quality. Were ambitious for our shareholders and so we continue to work hard, both with providers and commissioners, to find new ways of maximising positive patient outcomes and experiences. Main Duties and Responsibilities The Practice Support Manager will be responsible for the delivery of an innovative, professional, high quality and efficient service to the PCS Group General Practice. The post holder will work collaboratively with the Operations Manager and the Head of Service to continually seek ways to improve processes, efficiency and to promote agile ways of working. To provide management support to the Practice Team and Operational Managers, to ensure people are supported to perform their roles positively contributing to team performance. To provide line management support and mentorship of staff working within the PCS Group Practice and services. To be a key member of the management team working alongside managerial and clinical leads to ensure consistent high standards of service are delivered. To ensure that the administrative functioning of the service provided to staff, service users and key stakeholders is maintained to a high standard. You will work with the management team to support the governance of the service including producing information for performance management purposes and the on-going monitoring and delivery of key performance areas. You will be responsible for ensuring the daily operations of the practice are undertaken including clinical rotas, pay roll submissions including the management of holidays and absences and ensuring adequate cover arrangements are in place. This post involves significant organisational tasks, effective team working and a high level of communication skills. Principal Duties To support the Management Team in the daily operational management of the PCS Group Practice. Responsible for the co-ordination of reception rotas across all the practice ensuring an adequate level of cover is maintained. Will be responsible for working front-line as and when required. Supervision/line management of administrative staff, retaining appropriate documentation in the HR records. This will include all aspects of HR processes including addressing minor disciplinary/performance issues and undertake any investigations as necessary. Ensure safe and robust IT systems are in place and support the service in the development of IT, information and the Clinical System, including responsibility for key pieces of admin work relating to performance. Attend key meetings representing and advocating on behalf of the administrative staff. Provide leadership to the team ensuring we build and maintain a competent and highly-motivated workforce. Devise and implement effective internal comms to support staff, service providers and subcontractors to help you. To support the recruitment, induction, training and supervision of new administrative staff. To produce Job descriptions, person specifications for administrative staff in consultation with the Head of Service. To ensure written procedures for administrative aspects of the service are regularly updated. Implement systems for improving quality of customer service including direct supervision to handle complaints. To contribute to developing a positive working environment and welcoming service with other team members and those visiting the practice services To work within and adhere to human resources policies and procedures. To ensure accurate records are kept of all clinical staff absences including clinical sickness/annual leave/training etc and to ensure cover is provided during absences to maintain an efficient and effective service to patients. Organise, co-ordinate & participate in meetings, PLI events, workshops, training events and service planning discussions as necessary. Oversee administration staff for the ordering of office and clinical equipment and their maintenance. To contribute to the financial sustainability of the practice by maximising income streams such as QOF. Working alongside the Clinical Lead monitor the practice achievement within year, review and mobilise staff to achieving full QOF funding. To oversee the ordering of vaccines and stock, booking clinicians for clinics, inviting patients, read coding and reception reporting for annual Flu Clinics and other vaccination programmes which may be nationally directed. Encourage patient participation with the practice, being proactive by sending Friends and Family Questionnaires and actively engage in Patient Participation Group. Maintain and create as required, clinical rotas and ensure clinical staffing is upheld to specified levels. Escalating to the Operations Manager should there be a difficulty in maintaining service. To oversee and ensure daily prescriptions, nomads and repeat dispensing processing are being followed. Developing protocols and ensuring robust policies and procedures are in place which fit with PCS policies and procedures Provide training and development opportunities for practice staff. Clinical System administrator responsible for the induction and set up of new users, system maintenance and back-up procedures. To take the lead in relation to specific development projects and to ensure effective and robust project management Establish and maintain effective communication networks within and across PCS services Production of documents and reports for management purposes including analysis of data To project manage as and when required. Support to respond in a timely and appropriate manner to verbal and written complaints about the service in line with PCS Policy. Record using appropriate methods ensuring that PCS complaints procedure is implemented efficiently and sensitively. Ensures a high standard of confidentiality and respect in all office communications whether face-to-face, over the phone or by email To work flexibly and with initiative to meet the needs of the department. Works within professional directorate and service guidelines, ensuring provision of efficient management/administrative service and office systems for all aspects of the service. Respond appropriately to grumbles and refer any unresolved issues to senior management where necessary, recording using appropriate methods. General The post holder will: Responsible for continuing personal development in line with PCS policies To partake in an annual PDR with line manager To undertake any other duties as may reasonably be delegated to the grade and function of the post

Justice Support Worker

Salary: £26,460 per annum + Benefits

Based at HMP Hewell - Multi-site travel required on occasion

9 Months Fixed-Term Contract [Maternity cover / opportunities to be retained within the business]

What you will be doing:

• Enrolling participants via means of liaison with prison OMU and other key stakeholders
• Improving participants job-readiness and ability to successfully apply for work on release
• Developing trust-based, positive relationships to provide an appropriate level of ongoing support for a caseload of participants
• Signposting individuals to relevant activities, partner agencies & Peer Mentors

To be successful you will require:

• Experience of working with vulnerable/challenging people, for example people who have complex needs etc
• Strong Communication & Persuasion Skills required
• Presentation & Planning skills are Essential

At Ingeus, weve spent time listening to our employees to build our benefits package;

• 25 days annual leave plus bank holidays with the opportunity to salary trade extra
• EAP Support programme available 24/7 with access to 6 x counselling sessions
• Private Medical Insurance / Life assurance
• Up to two days each year dedicated to Community Giving (Volunteering)
• Eyecare vouchers with help to purchase new glasses
• Online discount shopping via Perks at Work
• Cycle to Work scheme
• Travel Season ticket loan
• Long Service Awards
• Access to Salary Finance; financial education and advice
• The opportunity to buy extra perks such as, critical Illness Cover, dental insurance

About Ingeus

Ingeus governments, employers, and local partners design and deliver services to solve complex challenges caused by social and technological change. We improve opportunities and help create strong societies where people have the independence, knowledge, and know-how to thrive. Were purpose-led, passionate and proud to work with customers and communities to drive social change.

At Ingeus, our culture is built on the principle of treating everyone with dignity, ensuring that every individual is comfortable, confident and recognised for the value of their contributions.

We are always keen to learn what neurodiverse colleagues can offer to our contracts, to assist with this we offer a full breakdown of our application, screening and interview process please get in touch via email at

Please note, if we receive a high volume of applications, the role may be closed early.

Proud member of the Disability Confident employer scheme

The Learning Support Assistant will work in conjunction with our SENCo to support students in the classroom and in small groups to facilitate student’s learning to improve their outcomes. The successful candidate will have a shared commitment to our values and must have the ability to form positive working relationships, working closely with outside professionals to best support the student.
The post-holder will work under the guidance of the SENCo and teaching staff, with duties ranging from class preparation to overseeing students’ personal and social development.
The successful candidate will share our values, be passionate and be able to drive students forwards on their educational journey. Understanding their individual needs and collaborating with the Senior Leadership Team to put appropriate plans in place with the individual at the heart of everything we do. The postholder will have the ability to demonstrate their commitment to the role and how they can support the trust in fostering collaboration ensuring the continual improvement of the quality of students' learning is at the top of the business agenda.
Stourport High School & VIth Form College is on a journey of improvement, with a focus on:
building a learning community.
strong curriculum strategy.
consistently good teaching.
a culture of kindness and care.
collaboration with our wider school community.
For further details of the post, please refer to the job description and person specification available.
Being part of Severn Academies Educational Trust enables collaboration with best practice across our schools. The Trust is committed to harnessing talent and developing its people and there may be opportunity to undertake further training and development in related disciplines. There may also be flexibility to work across other settings within the trust, for the right candidate.
Other benefits include:
Generous Occupational Pension.
Free confidential Employee Health and Well-being service including access to counselling support.
Free confidential employee helpline 24/7.
Incremental pay progression and cost of living increases in line with government policy.
Flexible working arrangements to support colleagues with work-life balance.
The Stourport High School & VIth Form College are committed to safeguarding and promoting the welfare of children and young people and expect staff and volunteers to share this commitment. Safer recruitment practices and pre-employment checks will be undertaken before any appointment is confirmed. The post is subject to enhanced clearance by the Disclosure and Barring Service.
Please complete an application form via eteach.
Closing date: 9am – Monday 11 November 2024, with interviews being held shortly after.

What skills and experience we're looking for

The Learning Support Assistant will work in conjunction with our SENCo to support students in the classroom and in small groups to facilitate student’s learning to improve their outcomes. The successful candidate will have a shared commitment to our values and must have the ability to form positive working relationships, working closely with outside professionals to best support the student.

The post-holder will work under the guidance of the SENCo and teaching staff, with duties ranging from class preparation to overseeing students’ personal and social development.

The successful candidate will share our values, be passionate and be able to drive students forwards on their educational journey. Understanding their individual needs and collaborating with the Senior Leadership Team to put appropriate plans in place with the individual at the heart of everything we do. The postholder will have the ability to demonstrate their commitment to the role and how they can support the trust in fostering collaboration ensuring the continual improvement of the quality of students' learning is at the top of the business agenda.

What the school offers its staff

Stourport High School & VIth Form College is on a journey of improvement, with a focus on:

• building a learning community.
• strong curriculum strategy.
• consistently good teaching.
• a culture of kindness and care.
• collaboration with our wider school community.

For further details of the post, please refer to the job description and person specification available.

Being part of Severn Academies Educational Trust enables collaboration with best practice across our schools. The Trust is committed to harnessing talent and developing its people and there may be opportunity to undertake further training and development in related disciplines. There may also be flexibility to work across other settings within the trust, for the right candidate.

Other benefits include:

• Generous Occupational Pension.
• Free confidential Employee Health and Well-being service including access to counselling support.
• Free confidential employee helpline 24/7.
• Incremental pay progression and cost of living increases in line with government policy.
• Flexible working arrangements to support colleagues with work-life balance.

The Stourport High School & VIth Form College are committed to safeguarding and promoting the welfare of children and young people and expect staff and volunteers to share this commitment. Safer recruitment practices and pre-employment checks will be undertaken before any appointment is confirmed. The post is subject to enhanced clearance by the Disclosure and Barring Service.

Please complete an application form via eteach.

Closing date: 9am – Monday 11 November 2024, with interviews being held shortly after.

Commitment to safeguarding

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment. Our recruitment process follows the keeping children safe in education guidance. Offers of employment may be subject to the following checks (where relevant): childcare disqualification Disclosure and Barring Service (DBS) medical online and social media prohibition from teaching right to work satisfactory references suitability to work with children You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

Location: Bromsgrove

Since 1989, we've supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home.

We're looking for people who are passionate about care, and who want to help others to join our amazing teams. We don't require you to have any previous social care experience, what we do need from you is to have the Right to Work in the UK, as we are NOT able to offer Health and Care Worker visas. Additionally, you are required to have a full UK driving license with access to your own vehicle.

If you're looking for a job that can be flexible around your lifestyle there are a variety of shift patterns available to work in mornings, afternoons, evenings or weekends.

At Helping Hands, we can offer the following benefits

• Paid mileage of 35p per mile between calls
• Early Pay App request up to 50% of your pay in advance of pay day
• Earn up to £100 for referring a friend
• Our care assistants are directly employed by us giving you access to holiday entitlement and our pension scheme
• Apprenticeship opportunities available to existing staff
• Support to complete nationally recognised qualifications including your Care Certificate and NVQs. Your career development is important to us if you want to progress, we can help!
• FREE Blue Light Card national discount card for hundreds of retailers
• Annual pay reviews based on cost of living

Being a Care Assistant means you need to be adaptable, kind-hearted and put others first. Your role may include:

• Providing companionship
• Support with personal care such as showering, bathing and toileting
• Helping with mobility around the home
• Overseeing medication and providing medical support
• Helping around the house with cleaning, cooking and tidying
• Running errands such as food shopping or picking up prescriptions

Location: Bromsgrove

Since 1989, we've supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home.

We're looking for people who are passionate about care, and who want to help others to join our amazing teams. We don't require you to have any previous social care experience, what we do need from you is to have the Right to Work in the UK, as we are NOT able to offer Health and Care Worker visas. Additionally, you are required to have a full UK driving license with access to your own vehicle.

If you're looking for a job that can be flexible around your lifestyle there are a variety of shift patterns available to work in mornings, afternoons, evenings or weekends.

At Helping Hands, we can offer the following benefits

• Paid mileage of 35p per mile between calls
• Early Pay App request up to 50% of your pay in advance of pay day
• Earn up to £100 for referring a friend
• Our care assistants are directly employed by us giving you access to holiday entitlement and our pension scheme
• Apprenticeship opportunities available to existing staff
• Support to complete nationally recognised qualifications including your Care Certificate and NVQs. Your career development is important to us if you want to progress, we can help!
• FREE Blue Light Card national discount card for hundreds of retailers
• Annual pay reviews based on cost of living

Being a Care Assistant means you need to be adaptable, kind-hearted and put others first. Your role may include:

• Providing companionship
• Support with personal care such as showering, bathing and toileting
• Helping with mobility around the home
• Overseeing medication and providing medical support
• Helping around the house with cleaning, cooking and tidying
• Running errands such as food shopping or picking up prescriptions

ABOUT THE ROLEAs a Team Leader at a Barchester care home, you'll help to make our residents' lives stimulating and fulfilling so that we can deliver the person-centred care and support they deserve. Always focusing on respecting our residents' independence, privacy, dignity and choice, you'll lead and supervise our Carers and Senior Carers with the support of a Registered Nurse or Care Practitioner. We'll rely on you to make sure individual care plans are followed to the letter so that we can achieve the highest standards. You'll also ensure each resident has lots of quality one-to-one time. The role of Team Leader here also involves some clinical responsibilities, including recording observations on things like weight and blood pressure, and carrying out simple wound dressing procedures. Across everything you do, you'll be a role model for your team and someone our residents and their families can trust to provide a safe, reassuring and happy environment. ABOUT YOU You'll need senior-level care experience to join us a Team Leader. You'll also have supervised others and developed a good understanding of how to provide clinical care for the older person. As well as that, we'll look for a Level 3 NVQ or Advanced Diploma in Health & Social Care plus a willingness to undertake the assessor qualification. Enthusiastic, tenacious and full of integrity, your caring approach and strong communication skills mean you always inspire trust in others. Most of all, you'll share our commitment to maintaining a vibrant, supportive culture that empowers our people to put our residents and their families first. REWARDS PACKAGEAs well as a competitive salary, Barchester offers one of the best rewards packages in the care sector. Your generous benefits would include: Free learning and development Automatic enrolment into our profit share scheme A range of holiday, retail and leisure discounts Unlimited access to our Refer a Friend bonus scheme If you'd like to use your leadership and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

Learning Support Assistant Level 2 or 3 (depending on experience). Term time only including 5 TED days. Required from 1st January 2024 Hours: 32.5 per week
Parkside Middle School is a thriving and vibrant middle school, for pupils aged 9-13, in the heart of Bromsgrove. It is a high performing, oversubscribed school that received a ‘Good’ judgement for ‘Overall Effectiveness’ and an ‘Outstanding’ judgement for ‘Personal Development’ from its most recent Ofsted inspection (September 2019).
We are committed to providing the highest quality of education that enables pupils to excel academically, through the delivery of strong teaching supported by expert subject leads. We pride ourselves on success in developing pupils’ character, so they become socially and emotionally aware, confident young people.
We are looking to appoint an enthusiastic and committed Learning Support Assistant. The successful candidate will provide learning, care and support for pupils with special educational needs to help work towards the outcomes on their education and health care plan (EHCP). This will involve working with the teacher to plan and deliver activities and supporting the pupil with routines, transitions and behaviour management.
It would be beneficial if the candidate has previous experience working as a Learning Support Assistant. The candidate should be able to build positive relationships with pupils, promote high self-esteem, independence, and social inclusion. They will demonstrate and encourage high standards of behaviour and support pupils with their social, emotional, and mental health needs.
The ideal candidate will have: • Energy, enthusiasm, creativity and talent. • Excellent numeracy and literacy skills. • A desire to make a positive difference to the lives of the pupils, forming strong mutually respectful relationships. • Commitment to working as part of a team and in partnership with parents. • Previous experience as a Learning Support Assistant or working with children. • Experience delivering a range of interventions that support children’s specific needs. • A desire to develop their expertise through further training and CPD.
In return we can offer you: • A modern environment for teaching and learning. • A positive, welcoming and supportive community of ambitious and dedicated staff, children, parents and governors, where respect and wellbeing is at the heart of everything we do. • The opportunity to work within a talented team of professionals delivering high quality education. • Well behaved, friendly pupils who are eager to learn. • Excellent induction and a strong commitment to your career and professional development. • An opportunity to work in a school that is part of a secure pyramid of schools, working exceptionally closely with feeder first schools and high schools and the Spire Trust Learning Partnership
The closing date for applications is Thursday 7th November 2024 The interview date is 14th Thursday November 2024

What skills and experience we're looking for

We seek a colleague who has:

• Strong problem-solving capability
• The temperament to work well under pressure
• Excellent communication/organisation skill
• The ability to relate well to students

What the school offers its staff

In return we offer:

• A professional working environment
• A welcoming, friendly and supportive culture
• Opportunities for personal development
• A commitment to balanced leadership

Commitment to safeguarding

This school is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. The successful candidate will undertake an Enhanced Disclosure via the DBS, where appropriate.

Location: Worcestershire.

Rate: £210-£220 (umbrella) per day.

Contract: 3 months' on going.

To play a pivotal role in the Pension Investments Management Team, contributing significantly to the investment strategy of the Worcestershire County Council Pension Fund (WPF). The role involves financial oversight, investment reporting, and collaboration on Responsible Investment and ESG issues.

Key Responsibilities:

Financial Reporting:

• Review investment content for the Pension Fund Financial Statements.
• Produce the Fund's Annual Report in collaboration with Central Finance colleagues.

Stakeholder Engagement:

• Attend LGPS Central meetings and deputize when necessary.
• Liaise with Partners to ensure accurate reporting on Responsible Investment and ESG issues related to the Fund.
• Present findings and updates to the Pension Board, Pensions Committee, and Pension Investments Sub Committee.

Cross-Council Initiatives:

• Participate in various cross-council projects and initiatives that align with the pension fund's goals.

Staff Management:

• Supervise and develop team members, fostering a culture of excellence and continuous improvement.

Customer Focus:

• Maintain a proactive approach, ensuring that customer needs are prioritized in all activities.

Qualifications:

• CCAB (or equivalent) qualified accountant or finance professional.
• Strong analytical skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with a range of stakeholders.

Do you have customer service experience?

Enjoy being the first point of contact?

Yes? I may have the ideal role for you…

We require Customer Support Coordinator to join us on a permanent basis to work NIGHTS, at our Redditch site. Working on a 40-hour/week contract with 4 on 4 off shift pattern.

You'll be joining as our first point of contact for all stores requiring our assistance. You'll take reactive calls, create Work Orders, chasing Engineers as and when required and provide stores with updates.

You'll have a confident phone manner, being assertive when required. It'll be challenging at times when you won't be able to provide a store with the answer they want, delivering that news may be hard for you. But the rewarding aspect is when you receive positive feedback advising the difference you made. You'll have a great ability to learn and retain information as speed, as you'll be using several systems and knowing which Engineer to send for which job is essential.

For the right candidate there is an opportunity for you to complete an apprenticeship. Providing you with opportunities for career progression if that's what you're looking for.

If you have a 'can-do' attitude are flexible, having great listening and problem-solving skills. Have experience within either call centre or any type of retail sector, then we want to hear from you!

When you join us, you'll receive:

• Salary: upto £27,846 per annum, plus night shift allowance
• 25 days annual leave, plus bank holidays
• Up to 4% discretionary bonus scheme, subject to achievement of targets
• 25 days annual leave + Bank Holidays
• Group personal pension scheme of matched contributions between 5% and 6%
• Life Assurance
• Funded Training Sponsorship Scheme
• Cycle to Work Scheme
• Health Cash Plan
• Up to 10% off B&Q/ Trade Point
• 20% off Nuffield Fitness and Wellbeing Centres

Don't miss out on this great opportunity, and apply today by clicking on the 'apply' button.

Proud member of the Disability Confident employer scheme