Total 256 Customer Service job vacancies in Jl. Limo No.40 Kel. Grogol Selatan, Kec. Kebayoran Lama, Jakarta Selatan, Dki Jakarta

Job Responsibilities:

• Provide 1st / 2nd level of helpdesk support to our international clients via phone, chats, or emails in a timely and professional manner.
• Ensure incidents are logged and updated in the Zendesk ticketing system.
• Monitor all ticket statuses in Zendesk and ensure issues are followed through and closed satisfactorily.
• Build a good rapport with clients.
• Learn and achieve a good understanding of product features.
• Diagnose and resolve technical problems, escalate complex issues to appropriate teams when necessary.
• Guide customers through troubleshooting steps and provide clear and concise instructions.
• Document customer interactions, technical solutions, and troubleshooting steps.
• Collaborate with cross-functional teams, including Engineering and Product Management, to resolve technical issues and improve product functionality.
• Perform testing tasks based on Use Case scenarios.
• Work in Batam/Bandung office
• No hybrid/remote/WFH options
• 
  
• Job Requirements:
•  
• Good command of English is a must.
• Educational background in IT software is required.
• Knowledge of support framework best practices.
• Minimum of 2 years of experience in a technical customer support or application customer support role, preferably in a software or technology company.
• Strong technical aptitude and troubleshooting skills, with the ability to analyze and solve complex technical problems.
• Excellent communication skills, both written and verbal, with the ability to communicate technical information to non-technical users effectively.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proficiency in using SQL commands.
• Proficiency in using a ticketing system such as Zendesk will be an advantage.
• Ability to communicate (verbally and in writing) with Mandarin-speaking clients will be an advantage.
• Willingness to work overtime when necessary.

Other Info:

• 5 days work per week
• Job Types: Full-time, Contract
• Insurance

Deskripsi pekerjaan :

• Mempelajari dan menguasai produk Perusahaan berikut sistem operasi yang digunakan
• Melakukan implementasi produk termasuk setup system, training dan supervisi kepada klien
• Melakukan implementasi di project dalam/luar kota/negeri secara teratur
• Membuat laporan pertanggungjawaban atas hasil implementasi yang dikerjakan
• Menjaga hubungan baik dengan client/customer

• Responsible as the first point of contact for issues raised by customers
• Troubleshoots issues regarding cloud environments
• Manage and monitor Cloud environments.
• Document issues and interactions with customers

• Welcomes guests and takes care of them from their arrival through to departure
• Contributes to guests' permanent satisfaction by providing high quality services throughout their stay
• Helps meet the department's quantitative and qualitative targets

- Monitoring the floor to ensure it remains conducive both Internal and Vendor OS.

- Ensure that there are no missed escalations

- Ensure all tickets are handled properly

- Carrying out coaching, feedback and counseling

- Ensure agent quality

- Conduct analysis and assessment of team performance

- Carry out operational monitoring to ensure that KPIs are maintained according to the SLA

- maintain KPI parameters such as CSAT, AHT, FCR, etc. to comply with SLA. 

- Understand data analysis in contact center scopes (Budgeting, Man Power capacity, Scheduling and Shifting validation, Efficiencies projects relate business and services process improvements)

- Make improvements to achieve KPI and budget skill analysis to ensure budget absorption is managed properly.

• Minimum 8 years of customer experience field.
• Collaborates in the implementation and execution of project delivery, monitors team performance, ensures service quality, and drives achievement of KPIs.
• Highly attuned to customer feedback, with the ability to anticipate and effectively manage unexpected situations or complaints.
• Skilled in organizing performance coaching sessions for team members, driving continuous improvement, and managing staff retention.
• Experienced in overseeing internship operations and administration, leveraging data-driven insights to inform decision-making.
• Strong analytical thinking, problem-solving, communication, and negotiation skills.
• Customer-focused, with solid data processing capabilities and a keen attention to detail.
• Capable of conducting thorough analysis and recommending operational improvements.
• Flexible, adaptable, and committed to a Work-from-Office (WFO) setup.
• Fluent in English, both written and spoken, with strong reporting skills.

Pengemudi barang atau supir pengiriman bertugas mengangkut barang dari satu tempat ke tempat lain sesuai dengan jadwal dan rute yang telah ditentukan. Berikut beberapa tugas dan tanggung jawab,

• Mengangkut dan menurunkan barang dengan aman 
• Memastikan barang sampai ke tujuan tepat waktu 
• Berkendara sesuai dengan peraturan lalu lintas 
• Menjaga kondisi kendaraan dan memperbaikinya jika terjadi kendala 
• Memiliki SIM A/B1
• Mengetahui rute dan peta 
• Memastikan barang dikirim dalam kondisi baik 
• Melakukan check awal sebelum kendaraan dioperasikan 
• Melakukan check terhadap barang yang akan dimuat dan dikirim 
• Menjaga kebersihan kendaraan

• Providing IT Support for Bosch Indonesia users following IT Service Management processes
• Operation of End Client Devices (IT Fleet Management and Manage Print Services), including of support and troubleshooting for all Bosch Indonesia locations
• Supporting Bosch Indonesia colleagues in their role as Local IT Infrastructure Partner and Local Services Support roles.

Your Career

As we continue to grow as an organization, we are hiring premier named accounts sales professionals to run and drive sales engagements into select strategic Enterprise/FSI accounts in Indonesia. You will be expected to exceed sales quota by creating and implementing strategic account plans targeting Enterprise wide deployments of the Palo Alto Networks Next Generation Security Platform. Partnering with a systems engineer, you will displace competing technologies and build market share within your targeted list of major accounts.

You are motivated by a hunger to solve critically difficult challenges that face our clients. You develop trusted relationships at a high executive level, focusing on the strategic nature of the partnership. This means that you have a concrete understanding of our product suites, and are able to help identify areas that can be resolved by our solutions. Your credibility will guide customers in their search to transition to a more secure online environment. You feel empowered by our product offerings - and love a technical challenge. 

Your Impact

• Acquire, lead, and develop major accounts within select strategic Telco/Service Provider accounts in Indonesia
• Strong account management skills to identify cross-selling and up-selling opportunities within targeted major accounts
• Conduct effective presentations to C—level sales planning, leading to accurate forecasting of the business
• Establish relationships with and sell through channel partners
• Demonstrate knowledge of cybersecurity industry, products, and competitor offerings 
• Rolodex of mid to senior level connects in the named accounts

Resepsionis

• Supervise and provide feedback to the customer service team, ensuring smooth daily operations.
• Provide support to customer service staff when needed, assisting with complex tasks and resolving issues.
• Investigate and resolve customer complaints, ensuring consistently high levels of customer satisfaction.
• Effectively manage ticketing flow and coverage to ensure efficient handling of customer inquiries.
• Train team members on customer service best practices and company policies maintain high-quality service standards.
• Oversee the development and implementation of service policies, keeping both staff and customers informed.
• Maintain accurate documentation of customer service activities and compile performance reports.
• Collaborate with the Support team to ensure excellent service delivery and seamless coordination between teams.

Operational Mesin Boiler untuk Proses Dryer Wet Corn

PT. INTERNUSA TECHNOLOGY Saat ini membutuhkan IT Support untuk wilayah BREBES-TEGAL dan sekitarnya, dengan tugas melakukan maintenance computer hardware dan software, jaringan, cctv.

Tanggung Jawab Pekerjaan :

Melakukan Maintenance perangkat komputer

Melakukan Maintenence Printer

Melakukan maintenance CCTV

Melakukan Maintenance Jaringan Komputer

Keahlian :

Networking

Troubleshooting

Instalasi Software

Instalasi Komputer

Memahami Jaringan LAN/WAN

Mengerti CCTV

Mengerti Komputer

Qualification :

• Having experience minimum 3 years in Data Support & Inventory Control
• Prior experience in retail would be advantageous.
• Familiar with retail system / POS system
• Fast typing skills
• Have a good experience with spreadsheets (MS Office Word, Excel, etc.)
• Basic understanding of databases.
• Basic math skills.
• The ability to document accurately.
• Good command of English both oral and written.
• Great interpersonal and communication skills.
• Great attention to detail.
• Good time-management skills.
• Sense of ownership and pride in your performance and its impact on the company’s success.
• Team-working skills.
• Min. diploma or bachelor's degree or equivalent
• Placement Badung-Bali

Job Description:

• To find good resource of vendors when needed.
• Purchase new or additional stock, or prepare documents that provide for such purchases.
• Compile, review, and maintain data from purchase orders, requisitions, and other documents in order to assess supply needs.
• Ensure stock availability
• Manage cycle counts/ stocktake of product inventories on a regular basis
• Verify inventory computations by comparing them to physical counts of stock, and investigate discrepancies or adjust errors.
• Preparing reports for the management stating trends, patterns, and predictions using relevant data

- Provide technical support to end-users for hardware, software, and network issues.

- Diagnose and resolve technical problems both on-site and remotely.

- Maintain and update system documentation and hardware inventory.

- Install, configure, and troubleshoot operating systems and software applications.

- Manage user accounts, permissions, and access control.

- Provide technical support and troubleshooting for business applications

• Memberikan Informasi yang dibutuhkan konsumen mengenai produk perusahaan via Telepon sesuai SOP yang berlaku
• Mendengarkan dengan baik setiap keluhan yang disampaikan oleh konsumen via Telepon sesuai SOP yang berlaku
• Memberikan solusi yang terbaik atas masalah yang dihadapi konsumen sesuai SOP yang berlaku
• Melayani konsumen dengan cepat
• Eskalasi ke unit terkait jika ada pertanyaan dan keluhan yang perlu di selesaikan lebih lanjut
• Sopan dan ramah dalam berinteraksi dengan konsumen
• Mengikuti proses dan standar kerja
• Mendokumentasikan interaksi konsumen