Total 37 Customer Service job vacancies in Ipswich, IP1 2DH

While providing a professional, respectful and efficient call handling and face to face service, our Care Co-Ordinators occupy many roles and play a crucial part in helping our patients get to the right support, at the right time, to help manage a wide range of needs. Each member is trained to deal with a variety of associated administration duties and follow all relevant procedures, policies and processes to ensure they are working in an efficient and courteous manner at all times. The Care Co-Ordinator will embed and sustain an ethos of care throughout the team; providing advice and guidance and signposting patients to the most appropriate clinician/service both within and out of the surgeries capacity. Below highlights areas of daily duties: Dealing with all general enquiries efficiently with the ability to explain protocols and procedures, make new and follow-up appointments by booking, cancelling and rearranging appointments 1. Reception-Based Responsibilities: Greet patients, visitors, and healthcare staff in a courteous and professional manner. Answer telephone calls, manage inquiries, and triage calls to appropriate personnel. Schedule appointments, ensuring optimal allocation of resources and alignment with clinicians' availability. Register new patients and update existing patient records with the highest level of accuracy. On occasion process repeat prescription requests in line with practice protocols. Provide information to patients and families regarding services, appointments, and other inquiries. Maintain confidentiality and adhere to data protection regulations at all times. 2. Medical Secretary Responsibilities: Type and prepare correspondence, reports, referrals, and other documentation as requested by clinicians and management. Handle patient referrals, including e-Referrals and ensuring timely follow-up. Coordinate with other healthcare providers to obtain medical records, test results, and other relevant patient information. Assist in the preparation of medical documentation for clinical staff, ensuring accuracy and confidentiality. Manage incoming and outgoing mail, distributing it to the appropriate team members. Organise and maintain filing systems (both electronic and physical), ensuring easy access and retrieval of documents. 3. Administrative Responsibilities: Assist in maintaining an organised and efficient administration system, supporting the smooth running of practice operations. Support the practice in managing medical supplies, ordering stock, and ensuring clinical rooms are well-prepared. Assist with updating and maintaining patient information on NHS databases and/or practice management systems, where applicable. Generate routine and ad-hoc reports, including patient activity, appointment statistics, and other performance metrics. Attend team meetings and provide administrative support for follow-up actions. Prescription Responsibilities Handle and process paper prescription requests from patients and healthcare professionals. Ensure accuracy and timeliness in prescription handling to meet patient needs. Manage payments for dispensed prescriptions in-house, ensuring compliance with financial procedures and accurate records of all transactions. Act as the first point of contact for patients with prescription queries, providing assistance and resolving issues where possible. Communicate effectively with patients, clinicians, and other healthcare professionals regarding prescription-related matters. Undertake additional roles and responsibilities as assigned by senior team members or practice management. Support initiatives and projects aimed at improving the efficiency of prescription services. Dispensary Assistant At Martlesham Heath Surgery, we offer a service for dispensing and we pride ourselves in the service we provide to our patients. You will be able to project a positive and friendly image to dispensary patients and other visitors and deal with queries in a professional, courteous and efficient manner. Along with assisting in the preparation of all aspects of dispensing and assist with stock control, ordering and re-stocking of the dispensary. Your main duties and responsibilities will include, but will not be limited to: Issuing stock items and prepared prescriptions Collection of prescription charges/checking patient exemption statements Operation of efficient stock control appropriate to the needs of the dispensary with the objective of ensuring continuity of supply for patients and minimising wastage Ensuring that drugs are received and stored in an appropriate manner in accordance with the manufacturers instructions, this may be inclusive of refrigerated items. Cleaning work surfaces and shelving on a regular basis and ensuring that that all dispensary equipment is kept clean and kept in good working order. Maintaining full and accurate records of all dispensing transactions. Undertaking other reasonable duties within the framework of the post Dispensing and checking repeat prescriptions Reviewing orders for repeats and dealing with any associated queries. Knowledge and understanding about the appropriateness of requests for medication is required, checking with the appropriate Clinical Team or in patient records if there are any concerns. Successful applicants will be able to access a number of additional training opportunities that become available through our local Training Hub, ICB or other providers of support and learning As a Training Practice we encourage enhanced learning within all roles at Martlesham Heath Surgery This job description provides an overview of the main responsibilities of the role. It is not an exhaustive list, and the post holder may be required to undertake other duties as deemed appropriate to the role.

The remit of our Emergency Care Practitioner will be to work with and on behalf of the Clinical Team at The Birches Medical Centre and Martlesham Heath Surgery. The focus and main responsibilities within the role is to deliver exceptional patient care, directing experience and knowledge to patients with an array of health complaints, from minor / acute problems to chronic / long-term conditions experiencing need for Clinical advice. Highlighting and implementing management and preventative interventions where applicable. You will be responsible for advancing patient care, applying clinical decision-making based on each individual and delivering collaborative working, as a unit, with all teams situated at the surgery. Full support of both practice and locally executed policies and procedures will be required while providing leadership and direction within the practice. This role is open to Emergency Care Practitioners at any stage in their career. We have had Physicians Associates and Emergency Care Practitioners who we have supported in training in various stages of their careers.

The remit of our Emergency Care Practitioner will be to work with and on behalf of the Clinical Team at The Birches Medical Centre. The focus and main responsibilities within the role is to deliver exceptional patient care, directing experience and knowledge to patients with an array of health complaints, from minor / acute problems to chronic / long-term conditions experiencing need for Clinical advice. Highlighting and implementing management and preventative interventions where applicable. You will be responsible for advancing patient care, applying clinical decision-making based on each individual and delivering collaborative working, as a unit, with all teams situated at the surgery. Full support of both practice and locally executed policies and procedures will be required while providing leadership and direction within the practice. This role is open to Emergency Care Practitioners at any stage in their career. We have had Physicians Associates and Emergency Care Practitioners who we have supported in training in various stages of their careers.

Job Advert

Cleaning Operative

* Buttermarket SC, St Stephens Lane, Ipswich, IP1 1DT
* £11.44 per hour
* 30 hours per week + Overtime available for holiday/sickness cover
* Shifts will be on a 4 week rota and include the following shift patterns 0700-1430 & 1530-2300
* Will need to be flexible in days working due to business needs – Monday to Sunday (early/Weekends/evenings)



PSS group are a nationwide Soft Facilities Services provider, who work with some of the biggest names in retail, entertainment,
facilities management and more.

Cleaning Operative Responsibilities Include:

* Deliver on-site cleaning specifications and standards within Health and Safety guidelines.
* Clean specific areas of the site according to the schedule and specification as instructed by Manager / Supervisor.
* Attend to all urgent cleaning and spills when required.
* use of cleaning machinery - Jet Wash, Scrubber Dryer, Sweeper etc.
* Ensure cleaning cupboards are always kept tidy and stocked.
* Customer service
* Report any identified hazards or problems to the Manager / Supervisor.
* Provide clear and detailed handovers to your work colleagues.
* Ensure equipment is cleaned, maintained, and stored correctly.



Ideal Candidate:

* Willing to support with overtime to cover staff sickness & Holidays.
* Good attention to detail.
* Good verbal communication skills.
* Ability to follow instructions.
* Polite and professional.
* Willingness to learn.
* Flexible and reliable willing to do overtime & weekends if required.
* Experience preferred but full training provided.
* Good self-presentation (uniform provided).



Benefits:

Online GP Service (Full time Employees); Employee Assistance Program; Volunteering Day(s); Recognition Awards



If you feel you have the skills and experience to be successful in this position, then apply today!

Sonderwell Staffing Solutions are currently recruiting for Support workers to provide support and care to adults with a variety of learning disabilities. This includes: Learning Disabilities Physical Disabilities Mental Health Difficulties Autism Acquired Brain Injury Sensory Impairment Dementia Drug and/or alcohol problems Companionship As a support worker your day may include, helping to support social activities, day to day care with household chores, promoting independence, encouraging support, companionship, these are just a few of the duties that are involved. You will also be helping to support people to lead the lives the way they choose, by supporting the independence they deserve, its about who you are and what other experience and abilities you can offer to support the individual's needs. Due to the location, we are looking for committed support workers who are able to drive and have access to their own car. If you have the skills that can really make an impact in supporting independence to a person's life, then joining us is definitely the answer. The work you will be doing can really make an impact on individuals life's do you have the passion and desire to help make change, to someone's life, if so lets hear from you. We provide competitive rates of pay and various shift patterns to suit, while working with a vibrant and friendly team. So if you would like to work for a fun and friendly agency who provides plenty of training and support, why not hit the apply button now. Benefits: Competitive rates of pay. Holiday (accrued depending on hours worked). Plenty of Training in-house and online courses. Employer Assistance Programme Benefits and Bonus scheme. #Solutions Staffing Solutions We are a dedicated UK Team providing specialised temporary and permanent staff. Our team throughout the UK works tirelessly to supply specialist staff every day of the year and, as a team, we take great pride in our work and knowing our efforts are truly making a different in someone’s life is what drives us. We provide personal support with a deep connection to this sector and offer support from passionate individuals. This unique perspective allows us to provide bespoke services. We take great pride and honour in being the agency of choice that supports and guides you and firmly believe in building long-lasting relationships with our support workers. Our dedicated account managers will work closely with you to ensure you receive ongoing support, guidance, and responsive solutions that align with your evolving needs. We understand that every individual has a unique and complex life, and we strive to ensure that it is you that helps meet those needs. We are excited to embark on this journey with you.

Lewis Ashcroft and Service Care Solutions are proud to be assisting Suffolk County Council in recruiting for the role of Youth Justice Service Practitioner.

Location/Working Arrangements:

• Hybrid working: Minimum two days in the office each week (Constantine House, Ipswich).

Contract Details:

• Hours: Full-time, 37 hours per week (9:00 AM - 5:30 PM)
• Rate: £17.29ph - £20.48ph

Key Responsibilities:

• Work directly with children, young people, and families to deliver intervention programmes that prevent offending and anti-social behaviour.
• Provide Restorative Justice interventions, including working with victims of youth offending.
• Use Suffolk Signs of Safety principles to assess, plan, and review cases.
• Collaborate with multi-agency teams and provide court duty cover when required.
• Maintain accurate records and adhere to safeguarding procedures.

About You:

• Relevant qualifications or equivalent experience in Youth Justice or a related field.
• Strong communication and interpersonal skills to engage with young people and their families.
• Knowledge of restorative justice, child development, and safeguarding frameworks.
• Ability to manage cases and work effectively as part of a multi-agency team.

Benefits:

• Opportunity to make a significant impact on the lives of young people and their families.
• Work with a supportive, multi-agency team committed to improving outcomes.

To Apply:
For more information or to apply for this role, please contact Lewis Ashcroft at Service Care Solutions.

Email: lewis.ashcroft@servicecare.org.uk
Phone: 01772 208962

Scheme Leader - Rotherham - £12.45 per hour

Typical Shifts are: Monday - Sunday 7am - 2pm, 2pm - 9pm, 9pm - 7am

Join Voyage Care and Feel Valued, we reward your dedication with:
Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply)
Premium overtime rates at an additional £1 per hour (Ts & Cs apply)
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

Scheme Leaders with a passion for enhancing the quality of life of the people we support are at the heart of our management teams. We’re currently searching for a fantastic Scheme Leader to join us in leading our supported living service's in Rotherham. This service is a welcoming and friendly environment with a dynamic team that supports a fantastic group of people!

Scheme Leader with us you'll be helping people to gain more independence in their daily lives, whilst assisting the Manager with the day-to-day supervision and management of the service. You could be allocating shifts, booking in training, inducting new colleagues, conducting supervision’s and appraisals, developing and updating care plans, ordering medication, ensuring the people we support are supported to manage their finances and day-to-day management of the service in the absence of the manager. You’ll never lose sight of why you choose to do this, as our Scheme Leaders are still at the heart of providing day-to-day support.

This is an amazing role for someone who is looking to really make a difference to the lives of others, whether that’s helping our colleagues grow in confidence or the people we support gain independence so that they meet their goals.

We’re interested in our Scheme Leader having both the right experience and the right values. This is why at this service our Scheme Leader should have previous experience in a similar role and a Level 3 in Health & Social Care as well as experience working with individuals with autism, acquired brain injury, complex individuals with mental health needs, traumatic backgrounds and challenging behaviours.

Why choose us?

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

Don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background. ...


At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
... Click here to view more detail / apply for Outside of Hours School Care Educators: Ipswich

Under s25 of the Anti-Discrimination Act , there is a genuine occupational requirement for the incumbent to be Indigenous to the Aboriginal and/or Torres Strait Islander Community.
If you're drawn to meaningful work that's both challenging and fulfilling and share our vision of enabling an independent and positive future for people living with mental illness and disabilities, we're here to offer the training, nurturing environment, and networks to support you in seizing this opportunity to its fullest potential.
Our Ipswich Hub is looking for a passionate and experienced Male Support Worker who is looking for a new challenge to develop their skills while providing the best quality support to our clients with complex needs living in Ipswich.
Benefits for you

Flexible work schedule that fits your needs
Progressive wages based on your industry-related experiences and qualifications.
Exclusive access to discounts and a wellness
... Click here to view more detail / apply for Support Worker

Please see attached job description which includes person specification and criteria for the job listed. **Previous Applicants Need Not Apply **

Due to progression within the hospital we have exciting opportunities within the Ophthalmology Department in our admin and reception team.

We are looking for vibrant, confident people to join the team to help deliver a high quality service in the department. Excellent communication skills and attention to detail are a must.

You must have basic keyboard skills and have a clear and confident telephone manner. Ideally, you will have previous experience in a similar environment within an NHS setting. You will need to have excellent organisational skills as this is a fast paced environment to work in.

This role will involve liaising with medical secretaries, admissions team and clinical staff to ensure the timely and efficient day-to-day operation of all clinics.

Previous applicants need not apply
• To provide general reception and clerical support to the Ophthalmology team
• To act as front of house receptionist, greeting patients and their carers/relatives
• To use the relevant IT systems to register patients and make appointments as required.
• Support the administrative processes associated with outpatient clinics / referrals / inpatient referrals
• To answer telephone enquiries in an efficient manner and ensure appropriate follow through using initiative to deal with routine enquiries and referring complex queries to the relevant medical secretary.
• Maintain efficient electronic and manual filing systems, including the sorting and collation of all patient notes / results into the relevant patients’ hospital notes.
• To liaise with the wider clinical team/Medical Secretaries/Consultants accordingly.
• To undertake other clerical duties as requested e.g. photocopying, faxing, filing and maintaining adequate stationary supplies.
• To recognise when situations need to be dealt with urgently and action appropriately



We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients’ own homes.

We are one of the largest NHS organisations in England, employing more than 12,000 staff.

We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.

Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.

We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what’s widely regarded as the world’s best EPR system to ESNEFT, transforming life in hospital for staff and patients.

If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.

Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A

For full details of the responsibilities and duties of this role please see the attached job description.


This advert closes on Sunday 8 Dec 2024

This is an exciting and fast paced role to support the strategic aims of Staffordshire County Council Children's Social Care. You will help enable practice excellence and practice evaluation to support effective learning and creating a culture of innovation.

If you have the drive and commitment to support this exciting journey we look forward to your application.

This role is a full time, 2 year fixed term role ending 31 December 2026 and is a hybrid role. There is expectation that part of your week will be office based.

Main Responsibilities

You will work as part of the Practice Excellence Team to and be expected:

• to lead in providing expert quality assurance analysis reports, guidance and support to staff to improve auditing across Children's Social Care includung:
  • quality assurance activity, quality assurance analysis, development and implementation of improvement plans following analysis.
  • Improvement (process & change management within social work practice)
  • Practice improvement across all levels of social work practice
  • Co-production, staff engagement and training, to improve practice and develop professional social work skills.
• to support the implementation of continuous improvement activity across Children’s Social Care relating to Social Work Practice.
• to promote and lead in line with our Children and Families vision, working in a relational and restorative way.
• to engage all stakeholders to develop, review and implement innovative and effective quality assurance analysis and planning as as a relational leader
• to develop in-house auditing experts and support in promoting learning, practice improvement and staff development based upon audit analysis alongside the workforce development team.
• be confident in audit analysis and practice improvement to enable us to further build on a culture of learning.
• critically challenge social work practice and work with colleagues to effect change, improving standards of practice for children and families.
• work closely with colleagues across Children’s Social Care, and within the Intelligence, Performance and Engagement Team (IPET).

The Ideal Candidate

You will have :

• substantial social work post qualifying experience
• Knowledge of current best practice in social work and learning and development.
• Up to date knowledge of social work training and practice
• Understanding of auditing methodology including how to capture and report on learning, understanding operational and strategic requirements.
• Experience of overseeing, directing and evaluating social work practice, with an awareness of what excellent social work practice looks like.
• Experience of delivering a range of learning methods such as group training, coaching, mentoring and one to one support
• Experience of working within a team to provide an excellent service

Interviews will be held on Monday 16th December 2024

Don’t feel you meet all the requirements? We value transferable skills and experiences so consider applying anyway or for an informal chat about the role please contact Jennie Arries, Head of Practice Excellence & Principal Social Worker. Jennifer.Arries@Staffordshire.gov.uk

“We’re happy to talk flexible working”

Our Recruitment Process: We anonymise applications during shortlisting to ensure only relevant information is considered. Please complete your application fully, especially the supporting statement, to highlight what you’ll bring to the role.

About Staffordshire County Council

We are no ordinary county council:

Our Values:

The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:

We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.

We look forward and race ahead - that goes for your career too.

Our benefits:

We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.

In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire

Our recruitment process:

As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities

As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post.

As you’ll know safeguarding and promoting the welfare of our children and young people/vulnerable adults is important to us and that’s why this position is subject to a criminal record check from the Disclosure and Barring Service. If applicable you should disclose details of unspent and unfiltered spent reprimands, formal warnings, cautions and convictions in your application form.

Proud member of the Disability Confident employer scheme

PCYC | Youth Programs


Closing date: 01/12/



Fixed Term, Full Time | Until 30 June
$  per hour 
We are currently seeking passionate and keen  Youth Support Worker to join our PCYC Ipswich Youth Club in our  Project Booyah  initiative. If you are enthusiastic and have a gusto for increasing youth involvement in programs and events, then we want you!
What we can offer

In addition to your remuneration, enjoy generous not-for-profit salary packaging benefits of up to $18,550 per annum tax free. This will allow you to take home more of your income before it is taxed!
Free PCYC Gym Membership
15% discount on PCYC services such as OSHC, Gymnastics and Little n Active
Flexible work options may be available
Volunteer day every year volunteer in a different area of the Organisation


... Click here to view more detail / apply for Youth Support Officer ? Project Booyah | Ipswich

We have exciting opportunities to join our expanding team of dedicated mental health and disability Support Workers working with clients in Forest Lakes. This is due to more people choosing Open Minds as their preferred support network. As a member of our team, you'll be providing support to our Supported Independent Living (SIL) and Community Access Clients.
Benefits for you
Here at Open Minds, we believe in creating a supportive and positive workplace culture that is dedicated to the professional development of our team.
We also offer so much more that includes the following:

Flexible working roster which allows you to the option to support clients on the weekends and overnights
Opportunity to salary package up to $15,900 of tax-free income
Access to our free counselling service
Support, supervision, coaching and guidance from our dedicated and knowledgeable team in Logan
Ability
... Click here to view more detail / apply for Support Worker

For full details of the responsibilities and duties of this role please see the attached job description.