Total 666 Customer Service job vacancies in Hyderabad, India

What you get to do in this role:   

In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.

A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.

Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.

Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.

1. Technical support
   • Answer inquiries
   • Provide application support
   • Investigate and troubleshoot technical issues
   • Handle complaints
   • Occasionally visit customers for demos, installations or troubleshooting
   • Support marketing, R&D and production during all stages of the product lifecycle
2. Product training
   • Maintain certification as a certified trainer for your product group
   • Develop training courses
   • Plan, prepare and deliver training courses locally and abroad
3. Knowledge database
   • Contribute knowledge
   • Review and approve entries created by others
4. Participate in project development for new processes, systems, organization, etc.
5. Support and training are provided to employees and external customers globally.
6. This position follows a 5-day work week with 40 hours working time (monthly average) and the regular working hours are 8:00-17:00.
7. This position requires the ability to work early (05:30 – 14:30) on selected weekdays, weekends and public holidays, as mutually agreed three months in advance within the Global Technical Support APAC team.
8. This position requires the ability for international travel 40% of the time during the first 9 months (up to 3 weeks per trip), and international travel up to 20% of the time as part of routine duties.
9. Employees are attached to the Hyderabad office and can work remotely up to 50% (when on-site/office work is not required).

Our medical centre is building a pipeline of locum nurses so we can deploy additional manpower to support the growing services. Full-time opportunities may also be open, subject to availability.

Current available roles:

• GP and Health Screening Clinic (November to January)
• Radiology
• SOC
• Night Clinic (6pm to 12mn)

Requirements:

• Registered with the Singapore Nursing Board.
• Preferably with 1-3 years of experience.
• Has relevant working experience in respective disciplines.
• Mature and possess a strong sense of commitment and dedication.
• Able to work in a team or independently with minimum supervision.
• Able to present a professional image and deliver top-quality customer service at all times.
• Hourly-rated

We are now looking for an Operating Theatre Scrub Nurse, preferably with scrub experience in eye cases to support the functions at our Day-Surgery Centre

The successful candidate will be performing the following duties, but not limited to:

• Perform perioperative assessment of the patient for surgery.
• Competent in performing surgical scrub or circulating for surgeries. (General surgery, Orthopaedic, ENT, Urology)
• Execute proper use, care, and handling of surgical equipment to ensure the safety of operating staff and patients.
• Knowledge of infection control, aseptic and sterile techniques, and surgery assistance.
• Ensured operating rooms are adequately prepared prior to the commencement of scheduled cases.

Qualification / Work Experience Requirements:

• Candidate must possess at least a Diploma in Nursing and registered with the Singapore Nursing Board, with at least 3-4 years of relevant experience preferably in multi discipline set up.
• Candidates with experience in eye cases will be highly prioritised.
• Candidate with Operating Theatre and Scrub Trained experience will be an advantage.
• Previous experience in a multi-discipline Day surgery setting is an advantage.

Personality requirements:

• High motivation, ability to work in a team and fast-paced environment
• Good communication skills
• Organized
• Adaptable and willing to learn new skills
• Problem-solving and critical thinking

Basic Salary / Working Hours

• Salary range: $3500 and above, depending on working experience relevant to the job scope
• Work week: 5.5-day work (Sunday and PH off)
• Eligible for sign-on bonus

Working Location:

StarMed Specialist Centre, right above Farrer Park MRT station.

Our medical centre is building a pipeline of locum nurses so we can deploy additional manpower to support the growing services. Full-time opportunities may also be open, subject to availability.

Current available roles:

• GP and Health Screening Clinic (November to January)
• Radiology
• SOC
• Night Clinic (6pm to 12mn)

Requirements:

• Registered with the Singapore Nursing Board.
• Preferably with 1-3 years of experience.
• Has relevant working experience in respective disciplines.
• Mature and possess a strong sense of commitment and dedication.
• Able to work in a team or independently with minimum supervision.
• Able to present a professional image and deliver top-quality customer service at all times.
• Hourly-rated

Job Description: Operations Manager at Movement & Sports Medicine Centre (MSMC)

At Movement & Sports Medicine Centre (MSMC), we are at the forefront of revolutionizing fitness and wellness in Singapore, offering exclusive, research-driven programs tailored to individual needs. We are looking for a proactive and dynamic Operations Manager to ensure the smooth daily running of our studio and help us maintain our high standards of service.

Key Responsibilities:

- Ensure all venues and equipment are well-maintained, safe, and ready for use.

- Regularly inspect and arrange repairs or replacements to maintain high service standards.

- Manage class and client bookings to prevent scheduling conflicts.

- Ensure smooth communication with clients about their appointments and schedule changes.

- Interact with clients to understand their fitness goals and help plan customized exercise schedules.

- Provide a personalized, client-focused experience that reflects MSMC’s commitment to innovation and wellness.

- Assist the Director in coaching sessions, providing additional support to clients during lessons.

- Learn and apply MSMC’s unique fitness routines and methodologies.

Qualifications & Skills:

- Proven experience in operations or facility management, preferably in a fitness or wellness setting.

- Strong interpersonal skills and the ability to manage client relationships.

- Good organizational skills and attention to detail in managing schedules and resources.

- Interest or background in fitness, health, or wellness will be an advantage.

ASSISTANT MANAGER (CLUBHOUSE OPERATIONS)

Work location: Tessensohn Clubhouse (nearest MRT Farrer Park)

As an Assistant Manager (Clubhouse Operations), you will report to our Director (Clubhouse).

Responsibilities:

• Assist Director (Clubhouse) in the maintaining the operations of the entire Clubhouse in the following areas :

1. Jackpot Room
2. Front Office Reception
3. Tenants Management
4. Ad-hoc Development and upgrading works
5. Swimming pool (outsourced)
6. Security (outsourced)
7. Cleaning (outsourced)
8. Horticulture (outsourced)

• Supervise various groups of staff to ensure daily smooth operations of the Clubhouse and facilities.
• Supervise and monitor works of term contractors.
• Inspect and check the Clubhouse premises.
• Plan and ensure works are carried out as per the maintenance schedule.
• Assist Director (Clubhouse) in preparing monthly reports and annual budget.
• Assist in preparing tender specifications for upgrading projects and co-ordinating with the suppliers and contractors.
• Assist in the recruitment and training of new staff.
• Undertake any other tasks as assigned from time to time.

Requirements:

• Minimum Diploma in Business/Marketing/Facilities Maintenance/Building or with at least 3 years of relevant working experience.
• Minimum 3 years’ experience in managing people a group of staff.
• Able to work independently, resourceful, and self-motivated.
• Excellent leadership, organizational and multi-tasking skills
• A team player with a customer-oriented approach.
• Enjoy working in outdoor environment.
• Able to work during weekends and public holidays.
• Valid Class 3 driving licence will be an advantage.
• Proficient in MS Office.

Starting salary will commensurate with qualifications and relevant work experience. We regret that only shortlisted candidates will be notified.

PROGRAMMES EXECUTIVE

As our Programmes Executive, you will report to the Manager, Recreation Programmes & Engagement and Assistant Manager, Programmes. This position involves planning, administering, organising and executing of recreation programs for our members.

Responsibilities:

• To assist in the planning, coordination, organising and execution of all social events, activities and programmes for our Club member.
• To support in the promotion and engagement of a wide diverse range of social programmes to interests the members to sign up for the programme related events and outreach efforts.
• To support in the marketing and promotion strategies to help raise the awareness and participation rate of the programmes.
• Assist in the contributing more new social programmes and event ideas that attracts all demographic.
• To adhere to the Club rules and regulations when organising social programmes and events.
• Work closely with the team and events/programmes partners, instructors and sponsors.
• To assist in all the administrative work of organising social programmes.
• To assist the Club’s members on the inquiries of all social programmes.
• Perform any other duties as assigned by the Manager and Assistant Manager, Programmes.

Requirements:

• Min. Diploma with at least 1 year of relevant working experience in an event organizing or co-ordination
• Able to concurrently plan & organise multiple events / activities to meet deadlines
• Willing to work extended hours including weekends and public holidays when necessary
• Good planning, organising and customer service skills
• A team player
• Able to start work within short notice (an advantage)

Starting salary will commensurate with qualifications and relevant work experience. We regret that only shortlisted candidates will be notified.

Job Description:

Provide excellent customer service by greeting guests, taking orders, serving food, and ensuring a pleasant dining experience. Maintain a clean and organized dining area, process payments, and collaborate with team members.

Key Responsibilities:

• Greet and seat guests, take and deliver orders.
• Maintain table setup and cleanliness.
• Process payments and handle customer inquiries.
• Work with the team to ensure smooth service.
• Adhere to health and safety standards.

Requirements:

• Experience: Customer service or food service experience preferred.
• Skills: Strong communication, attention to detail, and ability to work in a fast-paced environment.
• Education: Secondary school education preferred.
• Qualities: Positive attitude, teamwork, and schedule flexibility.

Job Scopes:

1. Greet visitors and direct them to the correct person or department

2. Register all guests clearly and promptly. Guest must sign-in the register receipt upon check-in.

3. Answer enquiries in person or by phone

4. Provide or send out Singapore tourist attraction information.

5. Manage a booking system.

6. Assist to inform company of any shortage in office supplies.

7. Assist in other related clerical duties such as filing and arranging hotel rooms for booking.

8. Fully Understand Singapore Tourism Board Requirement

9. All daily collection must be handed over after every shift promptly.

10. No cheating or stealing of cash collection/ Company property. If found, employment will be terminated immediately and you will hand over to the authorities.

Requirement:

1. Minimum educational level is NiTec or equivalence

2. Minimum 1 to 2 years related workng industry experiences

3. Must has a pleasant personality, and williness to serve customers

4. Must prepare and willing to do rotational shift

What you get to do in this role:   

In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.

A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.

Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.

Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.

We are now looking for an Operations Executive to support our on-site health screening projects. He/She will perform the following (but not limited to) duties;

• Working together with the overall-in-charge, and the onsite team to ensure a smooth operation of our on-site projects.
• Support all duties pertaining to the onsite projects, from pre-event such as communication with corporate clients to finding resources, to post-event such as feedback, follow-ups, etc.
• Enhance quality control and ensure processes and workflow are constantly improved to ensure work efficiency.
• Manpower planning and rostering.
• Ensure sufficient inventories.
• Ensure compliance with all the relevant regulations.
• Preparation of reports and other administrative duties.
• Any other ad-hoc duties assigned

Requirements:

• Minimally a diploma in Business Management or related fields.
• Minimally 2 years of relevant experience, preferably in running on-site health screening projects.
• Good interpersonal skills and is a team player.
• Positive, self-motivated, and results-driven.
• Tech-savvy

Objective

We are an established regional healthcare provider focused on providing quality and sustainable healthcare for the residents of Singapore. This role will be responsible for the overall engagement of all our partners to establish strong collaborative relationships and develop a long-term partnership with them, to achieve our business objectives.

Key Duties & Responsibilities

• Identify and introduce HMI Medical Centre to new corporate clients
• Able to prepare proposals and present them confidently to Heads of HR/corporates
• Sign on new corporate clients to grow market segment
• Maintain and keep abreast of a corporate proposal deck to market our medical services
• Build and maintain strong relationships with corporate accounts to promote loyalty
• Develop and maintain a lead generation program to form a pipeline for successful closure
• Collaborate with Operational teams to ensure excellent patient experience
• Execute business and marketing strategies effectively to achieve business objectives
• Achieve revenue targets for the organisation

Qualifications and Essential Skills

• Successful B2B sales experience and track record preferred
• Experience in healthcare, medical and pharmaceutical would be advantageous
• Effective interpersonal, influencing and communication skills with a positive disposition
• Ability to work independently and collaboratively across all stakeholders
• Self-motivated, result oriented

We are now looking for an experienced sales representative to promote and grow our Radiology services. The focus will be on our radiology services, but also proactively on identifying and seizing opportunities to introduce and promote existing healthcare services offered by our Medical Centre.

Key Duties & Responsibilities

• Identify and introduce HMI Medical Centre (HMC), primarily, our radiology services to new clients, not limiting to corporates or healthcare service providers.
• Generate sales leads from various channels, and sign-on new clients to grow the market segment.
• Able to prepare proposals and present them confidently to potential clients.
• Manage and grow existing accounts, ensuring satisfaction and fostering long-term partnerships.
• Maintain and keep abreast of a corporate proposal deck to market our radiology services.
• Collaborate with Operational teams to ensure excellent patient experience.
• Execute business and marketing strategies effectively to achieve business objectives.
• Achieve revenue targets for the organisation.

Qualifications and Essential Skills

• Successful sales experience and track record preferred
• Experience in healthcare, medical and pharmaceuticals would be advantageous
• Effective interpersonal, influencing, and communication skills with a positive disposition
• Ability to work independently and collaboratively across all stakeholders
• Self-motivated, result-oriented

Experience: 6-9 Years

Role: Production Support Analyst

Key Responsibilities:

· Provide 24x7 production support onsite / offsite.

· Investigate production issues, determine production defect severity and provide workaround to user if feasible to move business forward

· Manage and respond to users on timely manner.

· Log incident ticket for production issues and user queries

· Provide necessary information needed for further investigation to next level support (L3) to proceed with fix

· Prioritize defects and plan for production release based on defect criticality or align with quarterly release

· Follow up on defect and incident closure and meet incident closure KPI

· Share production defect support learning with QA team and development team to improve application quality and minimize future defects

· Make sure system availability as per respective agreed SLA

· Support EOD batch run

· Perform annual Disaster Recovery (DR) exercise for supported applications

· Provide support to System Engineers on server level patches / upgrade as and when applicable

· Ensure proper knowledge transfer (KT) from project / development team before enhancement release

· Ensure application documentation is properly updated for each production release.

Key Requirements:

Education:

· Bachelor’s degree in computer science or related field.

· At least 6 years’ relevant experience preferably in a Finance Institution.

Essential:

· At least 10 years of Mainframe experience.

· At least 5 years of solid Base CARDLINK (Credit and Debit Card System) hands-on experience.

· Cards and payments domain Knowledge.

· Expert knowledge and experience in COBOL, JCL, VSAM, CICS, MQ Series, Ezytrieve.

· Expert knowledge and use of Mainframe tools such as; Control-M, Endevor, File-Aid, Control-M.

Prior application or production support experience is a plus

Key Domain/ Technical Skills:

· Mainframe, Cardlink

· COBOL, JCL, VSAM, CICS, Ezytrieve

· Microsoft Office.