Total 83 Customer Service job vacancies in Ho Chi Minh

ABOUT YOUR ROLE:

You will be responsible  for order processing, order follow up, product inquiries, on-time deliveries to help elevate customer satisfaction. This is a CONTRACTUAL role for 6 months.

YOUR RESPONSIBILITIES WILL INCLUDE:

• Responsible for order processing to ensure all purchase orders are being executed promptly, customer-required delivery date/times are being met at all times.
• Sales order credit hold check, cash in advance - payment check.
• Daily email backlogs updates to customers.
• Bi-weekly indent orders updates to customers.
• Be able to provide product and quality information and excellent response to customers.
• Coordinate clearing aging inventory and slow-move inventory.
• CS support administrative tasks when needed, CS back up

1. Handling and following global clients:

Sending to clients appropriate test request form and protocols

Following clients requirements basing on their program procedure as below:

• Testing, billing issue, distribution test reports…
• Log-in to client’s IT system for updating information

Taking care of clients :

• Addressing clients’ inquiries
• For the failures of test results, explain the test procedure…

2. Coordinate with other Eurofins companies, internal team with following tasks from the begining to issuing report:

Providing protocols, quotation, sample size, how to submit samples as per clients’ enquiries

Explaining client program procedure

Informing, requesting additional information, documentation, samples, clarification info as per testing program requirement

Placing on hold, off hold samples

Explain the test requirement, related label required…

Explain testing price if any

3. Other tasks assigned by direct manager.

Job Purpose:

• The team you'll be joining is responsible for offering 1st Level support for internal online related matters.
• The team provides a 24/7 support for all Gameloft games from different locations.
• Your role is to monitor systems, provide assistance, feedback and guidance to issue reporters based on established procedures.

Main Responsibilities:

• To provide 1st line technical support; answering support queries via email or chat.
• To maintain a high degree of internal customer service for all support queries and adhere to all service management principles.
• To take ownership of user problems and be proactive when dealing with user issues.
• Identifying the issue and categorizing / prioritize the incident.
• Referring knowledge base for workaround / resolution and attempting resolution.
• Ability to work effectively in a dispersed team and individually.
• Escalating problems to the next level of support or specialized teams when necessary.

D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.

We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!

Tasks and Responsibilities

• Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products
• First and second level technical support – calls/tickets/user interaction
• Provide prompt responses to IT related questions from end-users
• Reliable documentation of all end-user interactions in customer ticket system ‘Service Now’ (e.g., incidents, requests)
• Create, maintain, utilize knowledge articles
• Provide IT onboarding trainings to new starters
• Contribute to continuous improvement initiatives

• Language skills: fluent Vietnamese, fluent English, other languages are a plus
• 2+ years of experience in a similar role
• Strong problem solving/analytical abilities
• Excellent communication skills and customer orientation
• Attention to detail and ability to multi-task, handling multiple stakeholders
• Ability to prioritize and willingness to work self-sufficiently and well organized
• Team player and supportive personality
• Experience in regulated IT environments is a plus (e.g. GxP)
• All candidates must provide a Criminal record not older than 3 months

• Broad range of activities, tasks, and projects

• Flexible working conditions
• Vouchers (B-day voucher, wedding, and new born surprise)
• Fishing for Friends program – our referral program
• Refreshments in the D-ploy office
• Further development and professional advancement
• Friendly and international working environment
• Company-sponsored events
• Competitive salary and various benefits

Is IT in your DNA?

The Field Service Engineer in a few words

Provide onsite services support as assigned projects / tasks (installation, maintenance, troubleshooting, modification, re-location …)

• Provide engineering consulting / solution to customer.
• Support manufacturing as assigned by Team Leader / Group Manager / FS Director

Duties and responsibilities

• Do Installation / setting up machines, equipment at customer sites
• Do troubleshooting all technical issues
• Do preventive maintenance (OSS)
• Support creating SOPs, work instruction
• Support training new members
• Do all reports related to work (Daily report, travel report,…)
• Support manufacturing works as assigned by Team Leader / Group Manager / FS Director
• Do well management tools and PPEs that company has equipped for each individual engineer 

The Service Desk Agent serves as the first point of contact for customers seeking technical assistance over the phone, email, or through the service desk portal. The role involves diagnosing and resolving technical issues, escalating problems to higher support tiers when necessary, and providing excellent customer service.

Key Responsibilities:

1. Incident Management:

1. Respond to service requests and incidents reported by users via phone, email, or service desk portal.
2. Diagnose and troubleshoot hardware and software issues.
3. Log all incidents and service requests accurately in the ticketing system.
4. Escalate complex issues to higher-level support teams as needed.

1. Customer Support:

1. Provide timely and effective customer service to end-users.
2. Communicate clearly with users to understand their technical issues.
3. Offer guidance on resolving routine technical problems and provide training on using systems and applications.

1. Problem Resolution:

1. Follow standard operating procedures to resolve common technical problems.
2. Implement temporary or permanent fixes to restore service to users as quickly as possible.
3. Monitor and follow up on pending issues to ensure timely resolution.

1. Documentation:

1. Maintain accurate and detailed records of all incidents and service requests.
2. Update and maintain knowledge base articles and troubleshooting guides.
3. Document new solutions and workarounds for common technical problems.

1. Collaboration:

1. Work closely with other IT team members to ensure effective resolution of user issues.
2. Participate in team meetings and contribute to continuous improvement initiatives.
3. Share knowledge and best practices with colleagues to improve overall team performance.

1. Site Visits/Travel:

1. Perform site visits to remote sites to perform the needed changes on our infrastructure.

1. Service Efficiency

• Ensure the achievement of monthly State Of Service (SOS), turnover, preparation cost and service KPIs targets.
• Ensure that routine services and treatments for Pest Control are in advanced fixed schedule and carried out by technicians on time for all zones.
• Ensure quality & timely delivery of services & treatments to New Business and Products/Jobs based on approved Safe Work Procedure (SWP) and Treatment Instruction (TI).
• Ensure that all Equipment for rent (EFR) installed at customer’s site are retrieved and returned once contract is not renewed.
• Ensure a high level of competence in the required skills amongst service staff by providing continuing training and practical assistance and guidance in the field. All the Technician must be rated through TPA for every 2 months.

2. Administration and Policy Directive

• Ensure all required documents (like Treatment Instruction, Account Checklist, Treatment Checklist etc.) for Pest Control are in order and approved by the authorized Manager for New Business and Jobs Sales prior to service, treatment or installation.
• Develop, recommend and implement policies that would increase service productivity and quality, reduce if not eliminate customer complaints, risk & losses to the business.
• Drive SHE policy compliance and zero tolerance policy. Achieve lost time accident rate (LTAR) target set for the year for Pest Control.
• Provide field coaching and hands-on training to service technicians.
• Conduct regular meetings with service team to draw plans, set targets, address issues and concerns, performance review, provide guidance, gather feedback, awareness drive, coaching and support to service staffs.
• Accurately maintain service records and submit on time reports and documents as required by management.

• Ensure all Customer complaints & inquiries are acted as a matter of urgency and importance following the company SOPs and 2/24 promise.
• Accurately maintain service records and submit on time reports and documents as required by management.
• Conduct regular quality inspection and customer visit to maintain good business relationship and thus improve customer retention.
• To be aware and act on potential sales and collection opportunities on the service area to help generate additional new business, up-selling and improve collection.
• Attend required trainings, meetings, conferences and other official company functions necessary for business growth, government legislation compliance and customers’ requirement.

4. Other requested tasks

• Build up, monitor & develop the company’s culture, standards by yourself and your team with professional image.
• Other tasks are required by Line Manager

• College graduate with at least 1 year supervisory in the areas of customer service relationship and leading people
• The drive and ambition to achieve goals/objectives and the discipline, organization and perseverance to deliver outstanding customer service
• The ability to gather and make sense of large amounts of information and apply it to make business and customer focused decisions.
• Managing our own emotions to remain calm, focused and optimistic while dealing with a constant stream of demands
• The encouragement of long term development of organization to build capability.
• Building relationships and collaborating with others (e.g. customers, colleagues, partners and suppliers) to achieve our mission.
• The ability to inspire others to achieve Rentokil Initials objectives and to hold them accountable for high standards of performance

• Create sales orders on SAP system, liaise with logistics department to ensure timely deliveries.
• Processing all sales-related paperwork, sales reports as requested by the supervisor.
• Other tasks as requested by the supervisor.

The Flexi Group is a collection of beautifully designed flexible workspace brands with spaces across Asia Pacific and Australia. Our brands include The Hive, Common Ground and The Cluster, each bringing our community a unique member experience. We build, nurture and expand a community of professionals, serving as a hub for connection and collaboration for businesses.
Our mission is to inspire meaningful connections by building a second home where members become friends, and ideas become reality.
We’re looking for people who want to make a meaningful impact on people’s workplace experience and someone who thrives in a collaborative setting. Take the next step in your career, join The Flexi Group’s dynamic team and become a part of the community.

About the Role

We are looking for an entrepreneurial, ambitious, outgoing and personable Community Lead whose values align with our TEAM; standing for Together, Extra-mile, Accountable and Mindful. The Community Lead works closely with the Location Manager, Senior Location Manager, General Manager, and Operations Manager (depending on the structure of your location and country) to ensure the smooth running of the day-to-day business and facilities. The core focus is to deliver and develop an unrivalled member experience by driving community events, creating partnerships and building lasting relationships with members. They are the go-to-person for sales-related activities for their space, working alongside managers to ensure financial goals and targets are met.

Duties and Responsibilities

Member Experience

• Develop relationships with members and proactively understand their needs
• Solve member-related issues to help foster a collaborative community
• Identify opportunities on how the Hive can help achieve members’ goals
• Always deliver and ensure a personalised, high-quality member experience
• Make recommendations to the Location Manager on how to improve the overall member experience

Sales

• Responsible for a variety of membership sales, packages, negotiations and closing of deals
• Mentor Community Associates and junior members of staff on how to conduct high-quality, informative tours, and provide feedback and areas for improvement
• Attend external and internal events and be representative of your location
• Manage pipeline and deal flow to ensure warm leads are jumped on!

Finance, Administration and Operations

• Organise member-welcoming and member move ins/outs
• Handle basic finance tasks, such as petty cash, invoicing and receipt of payments
• Order pantry supplies in a timely manner
• Work with Community Associates to ensure overall cleanliness of the space and venue
• Work with and liaise with Design team regarding maintenance, and improvements of space based on feedback from members and keen observation
• Conduct quality control checks and address/solve issues immediately

Content and Events

• Work alongside the Events team to brainstorm, plan and organise events, relating to the community’s interests
• Drive collaboration and partnerships across a range of different industries – E.g, cocktail-making workshops with a distributor, yoga sessions with an influential instructor etc
• Liaise with Art Department to ensure event collateral are well produced in a timely manner
• Ensure calendar and notice boards are always updated
• Capture a series of images showcasing the office spaces, events and community for social media
• Create engaging content (captions and posts) for social media platforms
• Ensure events are consistently promoted in a timely manner

You should have:

• Outstanding confidence and strong networking skills
• Passion for and understanding of the Hive’s mission and values
• Curiosity about entrepreneurial communities and startups
• The ability to demonstrate the Hive’s core values of integrity, dependability, self-awareness, excellent work ethic, and empathy for others around
• A great sense of teamwork, accountability, mindfulness and the willingness to go the extra mile for members and your team

• University Degree holder is an advantage but not a must. Those with ‘University of Life’ should apply!
• 2+ years experience in customer service, sales, events or related industries
• Prior experience in coworking, real estate or startup experience would be an advantage
• Must have strong verbal and written communication skills
• Exceptional organisational and multitasking skills
• Ability to handle pressure and fast thinking
• Proficient in basic computer skills
• Fluency in English, any additional language is a plus

• Competitive salary reflective of your growth

• Variety of discounts across our growing industry partners

• A comprehensive training academy to support your growth and longevity with us

• Education allowance to support external training

• A fun, dynamic working environment, working with a diverse, world-class team

• Regular team and community events based on our four event pillars; Business, Community-building, Entertainment and Wellness

• An extra day of leave to celebrate your birthday

• An annual dedicated day to volunteer at a charity of your choice

• Two days Flexcation a year, used to extend your time away by working in any of The Flexi Group locations

ABOUT YOUR ROLE

You will manage the customer claims on quality issues from customers and will also be responsible for managing of claim information to SFDC and complete the claim process with credit notes. You will also maintain ISO 9001 & FSC Certification.

YOUR RESPONSIBILITIES WILL INCLUDE:

• Responsible for customer claims on quality issues from customers.
• Responsible for managing of claim information to the system and completing the claim process.
• Share the complaint information to various functional departments within the company.
• Promote the investigation and improvement of various functional departments.
• Preparation of customer improvement reports. 
• Maintain ISO 9001 & FSC Certification.
• Assist sales, TS, market to do customer application evaluation.
• Coordinate with the quality team for the quality complaint handling to improve the quality satisfaction of key customers.
• Manage material chain (the material incoming plan, Analysis material problem in process, claim back to supplier and follow up Credit note and scope the risk roll)
• Response to manufacturing technical inquiries in a proactive , timely and effective manner.
• Coordinate with the internal team to develop and improve the product's quality and serve with customer requirements.

Guest Service Agent
First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.
   

What you will be doing:

• Greet, check-in, respond to requests, and settle accounts while providing exceptional service.
• Take the initiative to add a personalized experience.
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling.

JOB PURPOSE:

• Customer Care function is a direct link between the company and the customers using/looking for services with Rentokil Initial Vietnam, to maximize the business opportunities and taking good care of customers.
• The job function including routine calls for providing approved information, receiving all calls & queries, coordinating complaints & requirement, surveying customer satisfaction (CVC). The Customer Care Executive is accountable for providing the excellent Customer Care execution duties.

DUTIES & RESPONSIBILITIES

1. Handle customer service activities:

• Receive all incoming (inbound) calls and queries, handle and transfer calls.
• Deliver outbound calls: after service calls, marketing/ customer care campaign, feedbacks or other information as required.
• Do monthly surveys such as: Customer satisfaction (CVC, Welcome and Termination).
• Coordinate complaints and requirement from customer according to SOPs and 2/24 promise.
• Provide on time and accurate reports/analysis/findings/suggestions as required by business and promote growth to business through data, facts, and trend analysis and experiences.
• Keep and maintain proper record and filling.
• Being a Centre of Customer Care which promotes the “Customer Centric Culture” and a contact point for customers in enquiries, complaints, requirements and etc.

2. Other requested tasks:

• Perform tele-sales task.
• Express the company’s culture with professional image.
• Other related tasks are required

• Graduated from College/University with major in Business Administration, Customer Service or Marketing with the same level in foreign companies.
• Have at least 01 experience year in the field of service planning/ sales administrator and/or customer service.

• Skill of communication in English
• Skill of MS office.
• Have the ability to interact with customers.
• Able to work independently, multi task and solve problems.
• Should be flexible, confident and organized.

For candidates applied from Facebook page, kindly send your CV/Resume to email address: 25A1041204@jobs.workablemail.com

About Dialectica

Dialectica is a B2B information services firm that serves the world's top business professionals, by enabling them to gather real-time information and insights from industry experts across various markets, industries, and regions.

Driven by our mission to achieve unparalleled customer recognition, we are developing the most trusted and innovative knowledge-sharing platform in the world.

About The Role

As a Manager in the Client Service Team, you will act as a knowledge broker between our clients and industry experts. Your role is to partner with our clients to understand their knowledge gaps and identify experts with the most relevant experience and knowledge that can address them and lead a team of Associates and Senior Associates. 

Your key responsibilities shall include:

• Foster the development of Associate's core research skills by imparting commercial acumen, sales techniques, and effective time management strategies while reinforcing custom recruitment methodologies.
• Provide opportunities for project management skill enhancement to Associates involved in custom recruitment research.
• Offer mentoring opportunities to Associates capable of custom recruitment research and project management, aiming to cultivate multi-disciplinary skills and prepare them for advancement.
• Analyze client project briefs to identify knowledge gaps and conduct comprehensive industry and company research to pinpoint the most relevant experts.
• Regularly engage with experts to screen and validate their expertise and suitability for specific projects.
• Demonstrate critical thinking and agility in conducting high-level research on industries and companies, ensuring the selection of experts with the most relevant experience and knowledge to address clients’ inquiries.
• Uphold clients’ best interests throughout collaboration, ensuring the confidentiality and security of their data and information.

• 2+ years of experience in the information service industry, experience in manager/leader role is a big plus.
• Skilled in sales, time management & prioritization, negotiation, and professional communication skills. 
• A client service mentality, which means you are committed to go beyond your clients’ needs to deliver true value.
• Fluent English is a must; Native Japanese or fluent Japanese is highly essential.

• Opportunity to acquire transferable skills including research, sales, negotiation, commercial awareness, professional communication, time management, and project management.
• Access to learning and development programs, including onboarding bootcamps, and career advancement initiatives.
• Join a dynamic, entrepreneurial, and fast-paced work environment guided by core values of transparency, diversity, quality, care, teamwork, ownership, leadership, and continuous improvement.
• Competitive compensation packages, including monthly performance bonuses.
• Comprehensive benefits such as private medical insurance and competitive savings plans.
• Sponsored health and well-being initiatives and team bonding activities.
• Exchange program offering the opportunity to work and reside in Athens or Vancouver.
• Work in a collaborative and diverse workspace located in the vibrant heart of Ho Chi Minh City.
• Expatriation support provided on a case-by-case basis.

About Dialectica

Dialectica is a B2B information services firm that serves the world's top business professionals, by enabling them to gather real-time information and insights from industry experts across various markets, industries, and regions.

Driven by our mission to achieve unparalleled customer recognition, we are developing the most trusted and innovative knowledge-sharing platform in the world.

About the Role

As an Associate in the Client Service Team, you'll connect clients with industry experts. Your role involves understanding clients' needs and identifying the right experts to meet them. Juggling multiple projects will help you develop essential skills in sales, time management, negotiation, and professional communication.

Your key responsibilities will include:

• Reviewing client project briefs to understand their knowledge gaps and conducting high-level industry and company research to identify relevant experts.

• Utilizing phone, LinkedIn, and email outreach to engage with industry experts.

• Screening experts to assess their suitability and relevance, focusing on quality.

• Scheduling interviews between clients and experts and ensuring client satisfaction throughout the process.

Working hours: 11AM to 8PM, from Monday to Friday

• 0-3 years of work experience in client service or related roles.
• Bachelor's degree or equivalent qualification.
• Fluency in English is a must
• Strong communication and interpersonal skills.
• Ability to perform high-level research and critical thinking.
• A client-oriented mindset and passion for delivering quality service.
• Strong organizational skills with the ability to manage multiple projects simultaneously.

• The opportunity to gain transferable skills including research, sales, negotiation, commercial awareness, professional communication, time and project management
• Learning and Development programs including but not limited to our onboarding bootcamp, Mini-MBA program, and step up programs
• Be part of a creative, entrepreneurial and fast-paced, workplace guided by the values of transparency, diversity, quality, caring, teamwork, ownership, leadership, and constant improvement
• Competitive compensation schemes including a monthly performance bonus
• Private medical insurance and competitive savings plan
• Sponsored health and wellbeing and team bonding activities
• The opportunity to work and live in Athens, Montreal or Vancouver through our exchange program
• Work in a collaborative, and diverse hub in the heart of Ho Chi Minh City

       Order management support:

• Cooperate to sales and WH to issue invoice when delivering
• Tracking and follow up with carrier and customer (include CO & CQ)
• Timely notify mentors/ supervisor any extraordinary occur
• PO and Invoice tracking, saving document onto folder, and record for payment process
• Inventory report update

        Billing support:

• Customer information checking and correct before issuing final invoice
• Update VAT rate for material source
• Creating internal inventory transfer receipt

        Others: 

• Arrange hard document in order
• Submit supply chain document for sign and stamp as Department's inquiry
• Ad-hoc topics are discussed during period