Total 5,997 Customer Service job vacancies in Hackney, East London

Clinical Practice To practice within the NMC Code of Professional Conduct and adhere to this at all times To promote childrens well-being and safeguard them from potential or actual harm To assess, plan and evaluate individualised programmes of care to children and young people in partnership with the patient, their carers and the multi-disciplinary team using a family centred approach to care. To support and assist in the health education of patients and their families To ensure care is delivered in accordance with latest evidence based practice guidelines To ensure that patients receive high quality clinical care and a good patient experience, having regard for their customs, religious beliefs and doctrines Recognise and avoid situations that may be detrimental to the health and wellbeing of the individuals Recognise the significance of observations made, and use them to develop and initiate nursing assessments and devise a plan of care To ensure that patients and parents/carers are informed as appropriate and consent is obtained according to current policy To maintain up to date and comprehensive records of care in accordance with NMC, Trust and legal requirements To maintain patient confidentiality at all times To practice within the Unit philosophy To support junior colleagues, students, and visitors to the department Education and Research To assist in the teaching and practice development of junior colleagues and students To demonstrate the use of information and research findings to support and promote evidence based practice within the clinical area To participate in research and audit within the unit To assist in setting up protocols and guidelines to enhance best practice To assist in auditing of these protocols and guidelines To participate in Trust and Care Group initiatives to develop nursing practice. Management To manage an agreed workload with support from colleagues and senior staff as appropriate To ensure that all Trust and local policies, protocols and procedures are adhered to by colleagues as appropriate To work within and support the multi-disciplinary team To maintain effective communication and professional relationships with all areas within the Care Group and with associated clinical areas within the Trust To participate with the monitoring of standards of hygiene and cleanliness on the ward / department and report as appropriate To share knowledge and skills developed with other members of the multi-disciplinary team To participate in reflection & / or Clinical Supervision sessions as provided To observe personal responsibility for resource management To observe a general duty of care for the health, safety and wellbeing of self, work colleagues, visitors and patients within the hospital, in addition to any specific risk management associated with this post Personal Professional Development To achieve a range of clinical competencies as required within the Trust and Care Group To maintain your own personal and professional development in accordance with PREP requirements, attending mandatory study sessions as required To undergo and actively participate in your own performance appraisals To keep up to date with NMC & Trust guidelines and protocols To adhere to the NMC Code of Professional conduct working within and accepting responsibility for maintaining agreed levels of competence. Communication Will be responsible for the provision and receipt of complex, sensitive or contentious information related to patients, patient care, relatives, staff and other multidisciplinary colleagues Provides highly specialised advice concerning the care or treatment of identified groups or categories of patients / clients Communicate effectively and efficiently with all members of the multi-disciplinary team regarding patient care Will communicate with patients and relatives, making reports and liaising, as appropriate, with medical staff and other members of the care team and management Will give and receive day / night reports Acting as team leader / member / coordinator as necessary Report to the Doctor / Senior Sister / Charge Nurse and members of the multidisciplinary team on patients condition, both verbally and in writing as necessary Liaise with inter-hospital departments / personnel Attend and participate in ward meetings and help promote new ideas and methods and assist in their implementation

Service Advisor
Woolwich
Salary: Basic £31,500 - OTE up to £53000
Monday - Friday, 8.00am - 6.00pm, 45 hours per week and Saturday 8.00am - 12.30pm (1 in 3, paid as additional hours)
Ref: OC19245

Service Advisor role:
An opportunity has arisen to join us as a service Advisor in Woolwich. The Service Advisor is responsible for every aspect of a customer's aftersales experience. The main purpose of the role is to supervise the team and dealing on a day-to-day basis with customers
This role includes the day-to-day management of the service advisor role. The role is to further the maximise sales, and profit opportunities through the delivery of the aftersales strategy and to exceed customer expectations at all times.
The successful candidate will have experience in an aftersales role within the motor trade; and have strong communication skills, high attention to detail and good organisational skills.

Company benefits:
* Long service awards - enhanced holiday entitlement
* Discount schemes with popular retailers - helping you save more
* Employee Car Ownership Schemes - for yourself and family
* Employee Assistance programme - your wellbeing is important to us
* Access to private healthcare - we put health prosperity at the forefront
* Pension scheme and life assurance - confidence in your future

Service Advisor Responsibilities:
* Ensure the highest levels of customer service and satisfaction
* Ensure all customer enquiries are answered promptly and professionally
* Provide advice and support to customers regarding their vehicle
* Ensure all paperwork is completed accurately and efficiently
* Liaise with the workshop to ensure customer requirements are met
* Maintain a high standard of housekeeping
* Ensure all company processes and procedures are adhered to

Service Advisor Skills:
* Excellent customer service skills
* Good communication and interpersonal skills
* Good administration skills
* Ability to work well under pressure
* Good time management
* Ability to use Microsoft Office Suite and other computer systems

Consultant - Yvonne Martin - Octane Recruitment
INDAS
Service advisor

Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries.
We are recruiting across the UK for Service, Aftersales and Parts - Service Advisor, Warranty Advisor, Warranty Administrator, Aftersales Advisor, Service Team Manager, Senior Service Advisor, Service Manager, Aftersales Manager, Parts Advisor, Parts Administrator, Parts Supervisor, Parts Managers
Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.

National Probation Service - Receptionist (AA)
Overview:
We've got a great opportunity for a full time, temporary-ongoing role in the Eastbourne area.
o Full time - Monday - Friday
o Start Date: ASAP
o Location - Eastbourne
o Temporary ongoing
o Pay Rate: 11.44ph

The individual will follow set procedures and will exercise some independent judgement in carrying out instructions, under general supervision. Examples of work performed will include but not be restricted to:
o To greet offenders and visitors, log their arrival and departure, ensure the appropriate member of staff is notified and issue visitor passes and security fobs as necessary
o To handle all queries, referring on when unable to resolve
o To handle incoming and outgoing telephone calls, take messages and transmit to the appropriate person.
o To deal with all mail items; incoming, outgoing and internal
o To take bookings, support and service meeting rooms including training event registration as required
o To support the allocation and booking of hot desks, car parking and pool cars as required
o To pay bus fares/travel warrants to offenders and handle day to day petty cash
o To assist in maintaining Health and Safety and security aspects of the premises, including the testing of fire alarms, testing panic alarms, monitoring CCTV and assisting evacuation measures
o To log building faults and incidents and keep a log of maintenance and repairs
o To ensure faults are reported and servicing requests for equipment are made with suppliers and contractors
o To assist with scanning and archiving as required
o To access databases for information as necessary and input information as required
o To practice safer working and adhere to data protection, confidentiality policies and legislation
o To produce operational returns as required
o To assist in other duties deemed appropriate for this grade of position

At Brook Street, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly diverse workforce and an inclusive culture where everyone feels valued, listened to and able to discover their personal best.

Brook Street is a Disability Confident Leader, and we have also hold Gold Award status from the Defence Employer Recognition Scheme.

Our supply of Contingent Workers to the Public Sector Resourcing Framework (PSR) has driven us to take further steps in supporting candidates with disabilities or veterans. Through our Guaranteed Interview Scheme, we offer candidates with disabilities and veteran who meet the stipulated criteria for the role, a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability or a veteran, we encourage you to reach out to us via email at , providing the role's navigation link and your qualifications. We are committed to engaging with you.

Throughout the application process we will discuss any reasonable adjustments needed. Your comfort and accessibility are of utmost importance to us, and we are eager to ensure a seamless communication journey.

Requirements:
All offers are subject to 3 years referencing checks and a DBS.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Operational Support Officer

Service care Solution are currently recruiting for an Operational Support Officer in Enfield. This role will start in January 2025.

The Operational Support Officer will be working within the Child Protection, Assessment and Intervention and Specialist Support Services. This is an office based role.

Pay rate - £13.06 PAYE / £16 Umbrella

Main Responsibilities

As an Operational Support Officer you will be responsible for:

• Data entry, supporting social workers
• Minute taking
• Reception cover
• Various administrative duties

Requirements:

• Experience in similar role
• IT literate experience of using Word and Excel
• Enhanced DBS

Working with Service Care Solutions comes with many benefits, including:

• A specialist consultant within an experience and dedicated recruitment team
• Excellent rates of pay
• Payroll services twice a week

If you are interested in the Operational Support Officer, or know of anyone who may be, please contact Emma at Service Care Solutions on 01772 208964 or email emma.petricco@servicecare.org.uk

Service Care Solutions also offers a £250 referral bonus! So if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed!

Flexible working arrangements, ideally full time, and can consider flexible and compressed hours,up to 37 hours a week.

Remote working manageable, with use of Counsel to cover attended hearings.

Location: ClaphamSalary: £37,929 – £38,947 per annum incl. LWAPackage: Excellent employment benefits including generous annual leave, a public sector pension scheme and great opportunities for CPDThe Role
Join the dynamic team at South Bank Colleges as a Inclusion and Support Coordinator. In this role, you will have the chance to actively engage with all members of staff within the college, within all tiers of the structure, making a real impact on the staff and student experience.
You will play a crucial role in supporting South Bank Colleges to achieve organisational goals.
We are looking for a committed individual who has experience to coordinate and lead a team of high performing Learning Support Practitioners (LSP) and actively maintain key working relationships with managers and ensure the effective.
We offer the successful candidate a supportive environment where you will be stretched and challenged throughout your career at South Bank Colleges.
The role is fully on site, 5 days a week, and expectation to travel throughout the week to campuses where the College and Group operate.
Permanent - Full time - 36 hours per week - all year round
Please note: The successful candidates will be subject to an enhanced DBS check.
Outline
Lead and develop a team of LSP professionally in terms of their support practice as well as learning visits, timetabling of support and coordination of support. Work with the Inclusion and Support Administrator to input timetables for support onto student management system e.g. Prosecution.
Equality, diversity and inclusion
Equality and inclusion are at the heart of everything we do. We want to seize every opportunity to build a truly diverse and inclusive workplace.
We work hard to ensure that we are making exciting opportunities available to all, and everyone feels valued, heard and respected so that we continue to build a high performance, high engagement culture.

We are seeking a dynamic Unit Catering Manager to oversee the dining experience for our Selig Court tenants. This role is perfect for a chef who is not only passionate about cooking but also loves engaging with people. You will lead a small team to develop and prepare nutritional, seasonal menus that align with Jewish cultural practices while ensuring exceptional customer service and operational efficiency.

This post is working 40 hours per week, 5 out of 7 days including some weekends..

The selection process will involve: An introductory Microsoft Teams Meeting for 30 minutes, selected candidates will then be asked to attend an interview and culinary assessment centre for 2 ½ hours.

What you will be doing:

Culinary Management:

• Preparing, cooking, and present high-quality meals tailored to residents' dietary needs.
• Developing and managing menus using the Indicator Menu & Recipe Management System.
• Ensuring strict compliance with food safety and hygiene standards.

Client-Facing and Customer Service:

• Engaging with residents and families to understand and cater to dietary preferences and requirements.
• Maintaining high levels of customer service, ensuring resident satisfaction.
• Addressing any concerns or complaints promptly and professionally.

Operational Management:

• Overseeing day-to-day catering operations, ensuring smooth service delivery.
• Managing the EPOS system for accurate billing and inventory tracking.
• Implement and manage the Future Workforce Management System for optimal staff scheduling.
• Managing stock control, including ordering supplies, maintaining inventory, and reducing wastage.
• Ensuring efficient processing and management of invoices.

Team Leadership:

• Leading, mentoring, and motivating the catering team, fostering a positive working environment.
• Developing staff rotas to ensure adequate coverage and efficient operation.
• Providing ongoing training and development opportunities for team members.

Financial Management:

• Monitoring and managing the catering budget, ensuring cost-effectiveness and financial efficiency.
• Conducting regular financial reporting and analysis to track performance against budget.

What you will need:

• City of Guilds 706 1 / 2 or equivalent (Desirable)
• NVQ Level 2 or 3 in relevant fields (Essential)
• Proven experience as a Chef and in managing catering operations, preferably in a care home or similar environment (Essential)
• At least five years’ experience in a busy kitchen (Essential)
• Awareness of COSHH (Essential)
• Experience working to deadlines and adhering to budgetary requirements (Essential)
• Takes responsibility for own work and making improvements where possible (Essential)
• Awareness of waste disposal techniques and infection control (Essential)
• Working knowledge of Health and Safety legislation (Essential)
• Exceptional culinary skills with a strong understanding of dietary needs and restrictions (Essential)
• Excellent communication skills, both written and verbal (Essential)
• IT Literacy – with an ability to pick up new systems with ease (Essential)
• Ability to communicate and manage interpersonal relationships, including influencing skills (Essential)
• Strong client-facing skills with a commitment to excellent customer service (Essential)
• Proficient in using EPOS systems and other relevant software (Desirable)
• Excellent organizational and time-management skills (Essential)
• Ability to lead and manage a team effectively (Essential)
• Strong financial acumen with experience in budget management (Essential)

Join our team and make a meaningful impact in a role that blends culinary expertise with exceptional management and customer service skills. Apply now to be our next Unit Catering Manager!

Proud member of the Disability Confident employer scheme

What skills and experience we're looking for

Inspire and transform learning with us at Harris Science Academy East London. We are currently looking to appoint a Learning Support Assistant to support children with SEND.

We would like to hear from you if you have:

• Qualifications to GCSE Level standard or equivalent
• Knowledge and understanding of pupils with social and emotional difficulties that may impact upon their behaviour
• Ability to communicate effectively and clearly both verbally and in writing
• Knowledge of Microsoft software
• Some knowledge of some of the social issues facing students from disadvantaged backgrounds

For a full job description and person specification, please download the Job Pack.

What the school offers its staff

Harris Science Academy East London is a co-educational secondary academy and Sixth Form with a mission to provide children in this part of East London with a truly world-class education.

The curriculum is stimulating and challenging and our teachers are, across the board, experts in their subjects. Our approach to pastoral care means every student feels safe and can learn, and our timetable is packed with trips, talks, clubs, and activities that make the most of our location close to the centre of London.

Since September 2022, we have been part of the Harris Federation, a high-performing group of 52 primary and secondary academies in and around London.

Our people are at the heart of our success. We have developed a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level.

In addition to the opportunities for career development and progression, we also offer a competitive rewards and benefits package which includes a Performance and Loyalty Bonus, Pension Scheme with generous employer contributions, a Wellbeing Cash Plan and many other benefits. Learn more about our benefits on our website.

Further details about the role

As Learning Support Assistant, your responsibilities will include:

• Attending to the child's personal needs and implementing related personal programmes, including social, health, physical hygiene and welfare matters
• Working with the class teacher and Inclusion Manager to support the implementation of person centred planning and targets for SEND children
• Liaising with appropriate external SEND or health professionals to ensure that advice on provision for individual SEND children is effectively implemented
• Supervising and support SEND children ensuring their safety and access to learning
• Establishing good relationships with all children, acting as a role model and being aware of and responding appropriately to individual needs
• Promoting the inclusion and acceptance of all children

As part of making reasonable adjustments, it will sometimes be necessary to direct LSAs to support children's intimate care needs in line with the academy Intimate Care Policy and to maintain their health, safety and personal dignity.

Commitment to safeguarding

The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed.

Contemporary Catering is a family owned and run business providing specialist catering services into Aged Care facilities of the highest standard since . We operate in over 40 locations throughout Victoria employing over 700 staff. We offer Opportunities for career development and progression. 
The role of a Food Service Assistant in an Aged Care facility is busy as it is rewarding.
You will be required to,

provide high customer service to residents when serving meals.
assist with basic food preparation.
set up for meal service and clean down afterwards etc.

Part-time positions available, and shifts are offered throughout all 7 days to suit your availability from 6:30am to 8:00pm
Prior hospitality experience is highly valued but not mandatory. A certificate in food safety is recommended. Additionally, you may be required to hold a National Police Check or a NDIS Worker
... Click here to view more detail / apply for Food Service Assistant

Overall Responsibilities:

Elevate your career as a Customer Experience and Incident Management team, playing a pivotal role in ensuring not only the utmost security and incident management but also an unparalleled standard of customer service within our distinguished work compound. This dynamic position calls for an individual with a passion for enforcing security protocols, overseeing access control systems, and, most importantly, enhancing the overall experience of our tenants and guests through a commitment to excellence in customer service.

Overall Responsibilities:

Elevate your career as a Customer Experience and Incident Management team, playing a pivotal role in ensuring not only the utmost security and incident management but also an unparalleled standard of customer service within our distinguished work compound. This dynamic position calls for an individual with a passion for enforcing security protocols, overseeing access control systems, and, most importantly, enhancing the overall experience of our tenants and guests through a commitment to excellence in customer service.

Customer Service Excellence and Conflict Resolution

• Greet arriving tenants and guests warmly and professionally, establishing a welcoming atmosphere and initiating a positive and personalized experience from the outset.
• Manage inquiries, both over the phone and in-person, with poise and efficiency, demonstrating outstanding customer service skills and leaving a lasting positive impression.
• Respond promptly and effectively to tenant and guest requests, delivering service excellence and exceeding expectations at every opportunity.
• Handle complaints and suggestions from tenants and guests diplomatically and courteously, transforming challenges into opportunities to enhance the overall customer experience.
• Provide event support, ensuring seamless coordination and execution of events to enhance tenant and guest satisfaction, contributing to the overall success while consistently following and adhering to protocols and SOPs.

Dynamic Service Enhancement and Adaption

• Assist in property business administration with meticulous attention to detail and refined organizational skills, striving to enhance operational efficiency and customer satisfaction through adaptable and dynamic service delivery.
• Develop a comprehensive understanding of available services and facilities, offering helpful advice to effectively address the diverse needs of tenants, visitors, and clients within a constantly evolving environment.
• Embrace additional responsibilities as assigned, demonstrating flexibility and a proactive approach to continually enhancing our service standards while adhering to SOPs and protocols. This includes willingly undertaking various duties as required to maintain seamless operations and uphold customer satisfaction.

Security and Safety Enforcement

• Diligently enforce security plans, protocols, access control plans, and SOPs, embodying a steadfast commitment to safety and order.
• Conduct vigilant security rounding, surveillance, and monitor CCTV systems with a keen eye for potential risks, all while maintaining a welcoming atmosphere.
• Verify and ensure the authorization of all personnel present on the premises, contributing to a secure and customer-centric environment.

Incident Management

• Manage and promptly report incidents through designated communication channels, demonstrating resilience and composure in crisis situations, and prioritizing the well-being and comfort of occupants while strictly following established SOPs and protocols.
• Report breakdowns of facilities or machinery promptly to the relevant teams, ensuring the highest standards of service and functionality.
• Collaborate in fire safety management during drills and incidents, ensuring the safety and satisfaction of our stakeholders.

Requirements:

• Able to commit to Shift Work
• At least 1 year experience in customer service / front desk / concierge.
• Proficient with Administrative software (Eg. Microsoft Office)
• Proven experience in security management or a related field.
• Exceptional communication and interpersonal skills.
• Proficiency in security protocols and access control systems.
• Ability to manage incidents and emergencies effectively.
• Customer service orientation coupled with a polished and professional demeanour.
• Basic understanding of property management and administration.
• Keen attention to detail and adept problem-solving skills.
• Bonus if possess a Class 3 Driving License.

Employee Benefits:

• Uniforms provided
• Additional leaves entitlement
• Performance-based bonuses
• Health and medical insurance coverage

Edventure Learning Academy is a premium community-based student care centre. We are seeking candidates to join our student care team. If you enjoy working with children and are passionate about children’s education and well-being, you’re the person we want in our team!

Job Description:

• Ensure the safety and well-being of students
• Ensure a positive and nurturing learning environment
• Meet brand standards (image and presentation, safety and hygiene)
• Plan, deliver and present lesson content to children
• Supervise and assist children in daily homework completion
• Regular liaison with parents regarding children's progress and behaviour
• Plan and prepare enrichment programmes/ activities with the Team
• Ensure proper and timely record keeping
• Assist in the day to day operations of the centre and centre management
• Assist in student enrolments (enquiries, assessments, registration, etc.) and area marketing activities
• Assist the Student Care Manager in the day to day administration of the centre (meals, roster, scheduling, payments, etc.)
• Meet customer service standards

Work Location:

• 750 Chai Chee Rd, #01-14/14A Esr Bizpark @ Chai Chee, Singapore 469000

Job Requirements:

• Full-time applicants able to commit to a 5-day work week (11am to 7pm)
• "O” level or Diploma qualifications & above
• WSQ Student Care or qualifications in the field of community & social services is an advantage
• Relevant working experience is preferred, but training and mentorship will be provided
• Able to assist students with simple homework (English, Maths, Science and Mandarin)
• Possess genuine love to care for and mentor children
• Good communication skills
• Great sense of responsibility
• Must be a team player

Benefits:

• Salary range: $1700 to $2000
• Salary commensurates with qualification and experience
• Annual review
• Career progression
• Performance Bonus
• Professional Development
• Progressive Annual leave
• Medical Insurance
• Meals provided
• Weekends Off

Interested applicants, please send in your resume. Do include your reasons of leaving, expected salary, last drawn salary and date of availability to commence work.

Only short-listed candidates will be notified of the interview.

Name of Authority

Greendale Secondary School

Location Address

51 Edgedale Plains, Singapore 828866

Personnel to be deployed at the following hours:

· Mondays to Wednesdays: 8:00am to 5:00pm, inclusive of 30mins lunch break

· Thursdays: 8.00am to 4.30pm, inclusive of 30mins lunch break

· Fridays: 8:00am to 5:00pm, inclusive of 30mins lunch break

· Service not required on Saturdays, Sundays and gazetted public holidays

The Services required are set out as follows:

1. Handling Phone Calls

2. Attending to walk-in (parents,students,vendors etc)

3. Filling, typing and printing

4. Maintain General Office Storeroom and inventory of office supplies, First aid supplies and maintain the sick bay.

5. Other ad hoc duties.

#BeMore

Do you aspire a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work here:

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Attend to phone-in enquires and/or emails and correspondences from the Public.
• Resolve enquiries in a timely, efficient, and professional manner.
• Provide constructive feedbacks on tool, resources, procedures and guideline to enhance workflow and the customer experience.
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedure.
• Handling and managing of escalation issues in a proficient manner.
• Build sustainable relationships and engage customers by taking the extra mile.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least the GCE ‘O’ Level or Diploma in any field.
• Preferably with 2 years of working experience in the related field is ideal for this position.
• Possesses strong time management skills and is motivated to exceed expectations.
• Proficient in MS Office applications with excellent keyboard skills
• Possesses good telephone manners with clear speaking voice
• Comfortable working with computers and multiple systems.
• Excellent verbal and written communication skills in English and the language of the supporting market

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Handle phone call enquiries of current and prospective members in respect to Airline industry programme.
• Provide accurate and efficient processing of reservations or support work relating to mileage redemption, issuing of tickets and effecting changes to schedules.
• Maintain member accounts whenever there are changes in their profiles.
• Advise on latest promotions and mechanics including send programme related collaterals and forms.
• Manages feedback/ complaints and liaise with backend support to resolve members’ issues.
• Meet daily KPI requirement.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a GCE ‘O’ levels in any field.
• Preferably with 1 year of working experience in contact centre is ideal for this position. However, fresh graduates are encouraged to apply.
• Strong time management skills and amenable to work rotating shifts.
• Exposure to strong customer-orientated environment is an added advantage.
• Possess strong analytical skills to identify cause of problems & recommend solutions.
• Comfortable working with computers and multiple systems.
• Excellent verbal and written communication skills in English and the language of the supporting market.

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

Job Description & Requirements

To coordinate between Application and Infrastructure Teams to implement the Infra Requirements for Applications

Responsibilities and Duties

• To coordinate in setting up Infrastructure and support Application Infra needs
• Ensure Operating system,Middleware, Database performance ,Security /Bug fix patches ,EOS and security (ISCD) compliance in accordance to the bank standards
• Provides hands on technical expertise (SME) , senior level technical guidance to application team as necessary
• Assist and respond promptly to incident, investigate and provide temporary/permanent resolution to incidents escalated with respect to Middleware/ Operating system/ database performance, capacity, resiliency , stability,replication and other key aspects
• Researching and recommending solution that best meet business needs and enterprise operational requirements
• Provide technical support to application development teams
• Evaluate release of Middleware, Operating system, Database components and its tools to ensure entire environment is complaint with no/minimal impact

Qualifications

• Knowledge in Kubernetes,Docker, Jenkins, DevOps, Other Container platforms
• Knowledge in Linux OS,Wintel OS, MariaDB or Any Other databases
• Knowledge in Networking(F5 GTM/LTM or any other SLB)
• 5 Years minimum professional experience and 3 Years minimum relevant experience
• Experience in banking or financial services institutions preferred
• Will need to work in shifts and in weekends
• Team player to work with multiple teams and teammates

Kindly take note of the following details for shift work

Transport is claimable - before 7am (for morning shift 6am to 3pm) , after 11pm (afternoon shift 2pm to 11pm)

Shift Timing

a. Morning shift 6am to 3pm

b. General shift 9am to 6pm.

c. Afternoon shift 2pm to 11pm

d. Night shift 10pm to 7am.

Need to support including night shift, weekends and public holidays