Customer Service Assistant

At Scotmid Co-operative, we are focused on serving our local communities and improving people’s everyday lives through our different businesses. We’ve been doing this for 160 years, and we will continue to work hard to do this for many more years to come. We’re a co-operative, which means that we are run by our members for the benefit of the local communities that we serve.

Scotmid food’s aim is to be Scotland’s preferred community convenience retailer and a key factor in achieving this is through our people.

Our stores are open from early in the morning to late at night, so a flexible approach is essential. No two days are the same and our Customer Service Assistants enjoy working at a fast pace, doing a variety of tasks from making breakfast rolls through to filling the shelves. As Customer Service Assistant your priority is making sure our customers have a great experience every time they visit the store, through friendly service, great product availability and first-class hygiene standards.

You may be required to prepare and serve various products which could include raw and cooked meat, alcohol, and foods containing allergens. You will also be on your feet for long periods of time, and many of our roles will involve some lifting, carrying and other tasks such as stock merchandising and cleaning.

If you have enthusiasm, a passion for customer service, and excellent communication skills we would love to hear from you.

Training will be provided but experience in a sales or retail environment would be an advantage, as would previous knowledge of food safety practices.

We are passionate about supporting, challenging, and developing people to be the best they can. With excellent benefits, competitive hourly rates, and opportunities to develop and grow, a Customer Service Assistant position with Scotmid could be your first step to a long-term career in retail.

French/UK Speaking Customer advisor role


You will be joining a company that specialises in the provision of fully digitised subscription services for their clients.

The company provides a full end-to-end service for their clients from implementing the subscription service, managing the subscription service and providing in-depth insights to their customers purchasing habits.

The role of the French/UK Speaking Customer Service Advisor will be to assist customers who are contacting you regarding their current subscription, answer any questions they may have and amend as and when required. You must speak fluent in French and English.

Your duties will include, but not be limited to:

* Answering inbound calls and emails
* Answer customer queries
* Resolve any customer issues to the best you can
* Liaise with internal and external departments where required

In return, the Customer Service Advisor will receive:

Perks and Benefits:
* Competitive Salary: £24,544
* Hours: 40 hours per week across our opening times with 1 in 3 Saturdays. Our opening times are Monday to Friday 8am - 8pm and Saturdays 8am - 6pm.
* Once the candidate then joins the French Team, they will be working Monday to Friday 8am - 4pm
* City Centre Location: Work in the heart of Glasgow with excellent transport links.
* Annual Leave: 21 days, rising to 24 with service, plus 8 public holidays.
* Discounts: Avail discounts at various high street retailers and restaurants.
* Complimentary Tea, Coffee, and Cereal: Recharge with complimentary tea, coffee, and cereal options available in the office kitchen.
* Health Cash Plan: Prioritise your well-being with our health cash plan.

About you

In order to be considered for the role of Customer Service Advisor, the successful candidate will be able to easily converse in fluent French and have good customer service experience from a call/contact centre environment.

The successful Customer Service Advisor will also have:

* Excellent communication skills, both verbal and written
* Organisational skills
* Be comfortable with Microsoft outlook and other ad-hoc administration duties


If you have the experience needed for this job role and are interested in being considered for the role of French Speaking Customer Service Advisor. Then please send your CV showing your relevant experience now for immediate consideration.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Customer Service Advisor - Part Time

You will be joining a company that specialises in the provision of fully digitised subscription services for their clients. The company provides a full end-to-end service for their clients from implementing the subscription service, managing the subscription service and providing in-depth insights to their customers purchasing habits. This office is based within the clients offices in Glasgow City Centre close to Queen Street train station.

The role of the Customer Service Advisor will be to assist customers who are contacting you regarding their current subscription, answer any questions they may have and amend as and when required.

Your duties will include, but not be limited to:

* Answering inbound calls and emails
* Answer customer queries
* Resolve any customer issues to the best you can
* Liaise with internal and external departments where required

In return, the Customer Service Advisor will receive:

* The pro-rata salary annually for this would be either £9,817.60 (16 hours) or £14,726.40 (24 hours) or anywhere in between.
* Part-Time: Monday, Tuesday, and Saturday (16-24 hours per week), flexible start times
* Must commit to full time training Monday to Friday 9 am to 5pm for 2 weeks
* Excellent training
* Central office location based in Glasgow city.

About you

In order to be considered for the role of Customer Service Advisor, the successful candidate will have good customer service experience from a call/contact centre environment or retail.

Apply ASAP for immediate consideration and I will call you...

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Receptionist

Glasgow Argyle Hotel, Signature Collection by Best Western

The Opportunity

We are looking for a highly motivated and customer-focused individual to join our hotel as a Front Office Team Member. As the first point of contact for our guests, you will play a crucial role in creating a memorable and seamless guest experience.

Responsibilities:

• Provide exceptional customer service to all guests, including check-in, check-out, and responding to inquiries
• Handle guest requests and concerns promptly and efficiently, ensuring guest satisfaction
• Answer phone calls and emails, take reservations, and manage guest information
• Assist with administrative tasks such as billing, record-keeping, and report generation
• Work closely with other hotel departments to ensure a smooth operation and guest experience

Benefits

• Our enviable employee discounts on bedroom rates across our best western hotel portfolio.
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Ideal Candidate

• Previous experience in a customer-facing role, ideally in a hotel or hospitality environment
• Strong communication and interpersonal skills, with a friendly and welcoming personality
• Ability to multitask and work in a fast-paced environment
• Familiarity with computer systems and software, including reservation and property management systems
• Flexible availability, including weekends and holidays

If you are a team player with a passion for hospitality and excellent customer service skills, we would love to hear from you.

Hotel

Glasgow Hotel, part of the Signature Collection by Best Western, tastefully combines old and new architecture and stands out on the Glasgow skyline running close to the River Clyde and located in the heart of vibrant Glasgow.

Literally seconds from junction 19 of the M8 and 300m from Anderston railway station and less than a mile from Glasgow Central and Glasgow Queen Street train stations.

The hotel boasts 141 bedrooms including 16 family rooms 12 self-catering studio apartments, Six meeting rooms with capacity for up to 160 delegates and an Indoor 15m swimming pool, gym and beauty treatment rooms.

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.

Customer Service
Monday - Friday 35 hours
£22,000
6 month contract
7th October start date
Remote (need to be local to Glasgow)

Do you have outstanding customer service skills? Have experience dealing with vulnerable customers? Want to work from the comfort of your own home?

I am recruiting on behalf of a leading financial services client who are looking to grow their bereavement team!

What will you be doing?
* Supporting families through bereavements
* Liaising with 3rd parties such as solicitors and funeral directors
* Reviewing documentation and updating the case accordingly
* Providing a professional and empathetic approach
* Completing administration on the system

What do you need to apply?
* Proven experience dealing with vulnerable customers
* Excellent communication skills both written and verbal
* Experience within financial services would be desirable

Must be able to pass a credit and DBS check to apply!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Customer Service Assistant (Duty Supervisor)

At Scotmid Co-operative, we are focused on serving our local communities and improving people’s everyday lives through our different businesses. We’ve been doing this for 160 years, and we will continue to work hard to do this for many more years to come. We’re a co-operative, which means that we are run by our members for the benefit of the local communities that we serve.

Scotmid food’s aim is to be Scotland’s preferred community convenience retailer and a key factor in achieving this is through our people.

Our stores are open from early in the morning to late at night so a flexible approach is essential. No two days are the same and our Customer Service Assistants enjoy working at a fast pace, doing a variety of tasks from making breakfast rolls through to filling the shelves. As Customer Service Assistant your priority is making sure our customers have a great experience every time they visit the store, through friendly service, great product availability and first class hygiene standards.

You may be required to prepare and serve various products which could include raw and cooked meat, alcohol, and foods containing allergens. You will also be on your feet for long periods of time, and many of our roles will involve some lifting, carrying and other tasks such as stock merchandising and cleaning.

If you have enthusiasm, a passion for customer service, and excellent communication skills we would love to hear from you.

As a Duty Supervisor you will be a key-holder, often opening or closing the store, and be hands-on in ensuring store standards are second to none and that the store is safe and legal.

Training will be provided but experience in a sales or retail environment would be an advantage, as would previous knowledge of food safety practices.

We are passionate about supporting, challenging and developing people to be the best they can, and we offer a comprehensive induction and training program to quickly get you up to speed with our business.

To ensure that we comply with alcohol licensing legislation applicants must be aged 18 or over.

Role: Senior Carer
Salary: £16-£20 per hour
Location: Glasgow & surrounding areas

We are looking for senior carers to join our team!

Here at Search we are extremely busy and require staff like you to help our clients and are looking for staff in your area.

We have flexible options for ad hoc regular shifts or full time work and it is completely FREE to join us.
We work with private care homes, alcohol and addictions services, private hospitals, community work and other similar organisations.

We offer FREE training, weekly pay, competitive rates, bonuses, flexibility, FREE uniform, refer a friend scheme, FREE PVG, a dedicated consultant, a nurse manager for clinical help and permanent opportunities are also available.

We offer double time for bank holidays. We would also love to speak to Nurses, Home Managers, Deputy Managers and Unit Managers.

If you are interested in finding out more, then get in touch - nicola.ross@search.co.uk !

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Job Title: Outbound Customer Service
Duration: Temporary, approximately 8 weeks
Pay: £12-14 per hour depending on experience
Work Schedule: Monday to Friday, 12pm - 8pm
Hours: 35 hours per week
Location: Glasgow City Centre for training then remote

Are you someone who thrives in a busy and fast-paced environment? Do you love providing excellent customer service and are available immediately?

One of our clients is seeking multiple temporary Customer Service Advisors to assist with a short-term project. As a Customer Service Advisor, your responsibilities will include making outbound calls to third parties collaborating with the company, confirming customer details, and manually updating them in a new system. This role will involve a high volume of outbound calls, averaging around 100 or more calls per day.

What you need to apply:
- Demonstrated experience in a high-volume phone-based role
- Exceptional communication skills
- Proficiency in IT and typing
- Confidence in making outbound calls

If this opportunity resonates with you, we encourage you to apply now!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Job Title: Outbound Customer Service
Duration: Temporary, approximately 8 weeks
Pay: £12-14 per hour depending on experience
Work Schedule: Monday to Friday, shifts between 6am and 8pm
Hours: 35 hours per week
Location: Glasgow City Centre for training then remote

Are you someone who thrives in a busy and fast-paced environment? Do you love providing excellent customer service and are available immediately?

One of our clients is seeking multiple temporary Customer Service Advisors to assist with a short-term project. As a Customer Service Advisor, your responsibilities will include making outbound calls to third parties collaborating with the company, confirming customer details, and manually updating them in a new system. This role will involve a high volume of outbound calls, averaging around 100 or more calls per day.

What you need to apply:
- Demonstrated experience in a high-volume phone-based role
- Exceptional communication skills
- Proficiency in IT and typing
- Confidence in making outbound calls

If this opportunity resonates with you, we encourage you to apply now!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Looking for an immediate start?
What about an interview tomorrow with a view to starting the next day?
My client is a national property developer and they are looking for a temporary customer service advisor to assist with one of their student properties in the heart of Glasgow.
By creating the best places to live and work throughout the community they are promising sustainability and quality in all that they do.
This is a busy period for my client and therefore they are looking for temporary cover to aid them through this period.
As a customer service advisor you will deal with a number of customer enquiries including complaints, both via telephone and face to face, so ideally the successful candidate will come from a customer facing role (hospitality, retail or leisure) or and be able to roll their sleeves and take on the following tasks:
* Respond positively and quickly to customer enquiries and complaints and take appropriate action in line with company procedures.
* Always interact with students professionally, showing empathy towards any issues you may find and understanding that this is their home.
* Engaged with the students to capture feedback and insight to improve services to their needs.
* Supporting customer show rounds to ensure maximum occupancy of the residence.

This contract will run for a minimum for 3 weeks but could lead to an extended contract long into the Winter should you wish.
This position pays £13 p/h and is a 40 hour working week, Monday - Friday 8am - 5pm or 9am - 6pm (rotational) and 1 Saturday in 4 with a day of in lieu. Only those that commit to this shift pattern will be considered.
This is fully office based which is non negotiable.
So why not get started tomorrow and by applying today.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

JOB TITLE: Customer Support

SALARY: £23,500

LOCATION: Anniesland in Glasgow
HOURS: 35 hours a week, including some Saturdays

WORKING PATTERN: Full-time

About this opportunity
Do you want to be part of a team that makes a genuine difference to customers, businesses and communities?

As one of our Customer Support colleagues, you'll learn, grow and develop within an inclusive organisation with genuine values focussed on putting people first.

You could be in one of our branches helping our customers side by side, or working from home, doing your best to help the person at the other end of the line (we also connect via social media, web-chat and remote advice video calls).

You'll learn to make the most of your best talent - helping people. You'll show you care and understand what matters to them and if you don't know the answer then you'll have access to a supportive team that do.

From Day 1 we'll provide all the training and support you'll need. Join us and, as well as making a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself. Great colleagues, transforming workspaces, potential hybrid working and a wide variety of career opportunities - you'll find them all here.

About us
From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions. Who are excited to push boundaries and make change happen. Together, we can grow with purpose.

What you'll need

• Crucially, you're a people person - to be honest and genuine, caring about helping people with their finances (no previous financial services experience required)
• The ability to quickly build relationships to give customers a fantastic experience.
• The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity - taking time to resolve queries and giving our customers confidence in the service you're providing.
• The commitment to deliver on your promises and going above and beyond for your customer.
• A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.
• If located in in one of our hybrid locations, you will need to meet our Homeworking criteria, for example, a quiet, private room at home, stable internet connection.
  
  

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive?

Apply today and find out more. (Please note our roles can generate a considerable amount of interest and close early so don't miss out on this opportunity to apply today.)

Proud member of the Disability Confident employer scheme

Part Time French/UK Speaking Customer advisor role (Hybrid)


You will be joining a company that specialises in the provision of fully digitised subscription services for their clients.The company provides a full end-to-end service for their clients from implementing the subscription service, managing the subscription service and providing in-depth insights to their customers purchasing habits.

The role of the French/UK Speaking Customer Service Advisor will be to assist customers who are contacting you regarding their current subscription, answer any questions they may have and amend as and when required. You must speak fluent in French and English.

Your duties will include, but not be limited to:

* Answering inbound calls and emails
* Answer customer queries
* Resolve any customer issues to the best you can
* Liaise with internal and external departments where required

In return, the Customer Service Advisor will receive:

Perks and Benefits:
* Competitive Salary: £24,544 (FTE pro-rata equiv - Hourly Rate £12.05
* City Centre Location: Work in the heart of Glasgow with excellent transport links.
* Annual Leave: 21 days, rising to 24 with service, plus 8 public holidays.
* Discounts: Avail discounts at various high street retailers and restaurants.
* Complimentary Tea, Coffee, and Cereal: Recharge with complimentary tea, coffee, and cereal options available in the office kitchen.
* Health Cash Plan: Prioritise your well-being with our health cash plan.


In order to be considered for the role of Customer Service Advisor, the successful candidate will be able to easily converse in fluent French and have good customer service experience from a call/contact centre environment.


If you have the experience needed for this job role and are interested in being considered for the role of French Speaking Customer Service Advisor. Then please send your CV showing your relevant experience now for immediate consideration.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Customer Service Assistant

At Scotmid Co-operative, we are focused on serving our local communities and improving people’s everyday lives through our different businesses. We’ve been doing this for 160 years, and we will continue to work hard to do this for many more years to come. We’re a co-operative, which means that we are run by our members for the benefit of the local communities that we serve.

Scotmid food’s aim is to be Scotland’s preferred community convenience retailer and a key factor in achieving this is through our people.

Our stores are open from early in the morning to late at night, so a flexible approach is essential. No two days are the same and our Customer Service Assistants enjoy working at a fast pace, doing a variety of tasks from making breakfast rolls through to filling the shelves. As Customer Service Assistant your priority is making sure our customers have a great experience every time they visit the store, through friendly service, great product availability and first-class hygiene standards.

You may be required to prepare and serve various products which could include raw and cooked meat, alcohol, and foods containing allergens. You will also be on your feet for long periods of time, and many of our roles will involve some lifting, carrying and other tasks such as stock merchandising and cleaning.

If you have enthusiasm, a passion for customer service, and excellent communication skills we would love to hear from you.

Training will be provided but experience in a sales or retail environment would be an advantage, as would previous knowledge of food safety practices.

We are passionate about supporting, challenging, and developing people to be the best they can. With excellent benefits, competitive hourly rates, and opportunities to develop and grow, a Customer Service Assistant position with Scotmid could be your first step to a long-term career in retail.