Total 462 Customer Service job vacancies in Glasgow, G1 1AB

We are currently recruiting for a new Service Advisor to help us keep our Springburn Fiat/Kia/Abarth branch in Glasgow running smoothly.

Hours

Full time, Monday – Friday 8am – 5.30pm and rotational Saturdays 8am - 12pm.

About the role

Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers.

We’re looking for an articulate, warm communicator who can give our customers the star treatment – whether it’s first thing on a manic Monday or last thing on a Friday afternoon.

This customer-facing role will be a great fit for someone who’s already worked in a customer service position, and genuinely enjoys exceeding expectations and creating positive outcomes.

Day-to-day duties

Handling all customer requirements for service and vehicle repairs in an efficient and professional manner.
Liaising with the workshop and bodyshop to progress work through the system.
Controlling all computer-based jobs, purchasing and invoice processes, ensuring the financial interests of the customer and the company are protected.
Letting customers know of any faults or repairs found on their vehicle and providing them with clear and accurate solutions.
Treating any dissatisfied customers with empathy and understanding, reassuring them that we can solve any issues should they arise.
Maintaining customer records such as vehicle details and service histories accurately and efficiently.
Maintaining knowledge of aftersales products and services, upselling where appropriate.
Making sure the customer database is updated and accurate at all times.
Essential skills

A passion for great customer service and the confidence to resolve any issues that may arise efficiently and in a timely manner.
Demonstrable computer literacy and knowledge of IT systems and applications.
The ability to multi-task and be highly adaptable within a busy environment.
Strong communication and influencing skills, with the ability and desire to explain complex information accurately and concisely to help our customers.
Strong organisational skills to schedule work effectively, balancing the needs of the customer and the capacity of the workshop.
Ability to prioritise your workload.
Ability and willingness to work with defined processes and guidelines.
Good core administration skills to accurately capture customer details to the required standards.
A full UK driving licence.
Nice to have (but not essential)

Experience of upselling products or services is desirable.
If you’re successful, you’ll benefit from excellent working conditions, including extensive training and support (with the prospect of progressing to an IMI training programme), life assurance, sick pay cover, maternity & paternity packages, enhanced holiday package and private healthcare.

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.

To find out more about Life at Arnold Clark, visit our website.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.

Proud member of the Disability Confident employer scheme

Your new company

A rapidly growing and fast-paced distribution business based in Wednesbury. You'll be joining an expanding Customer Service and Sales team on a full-time, permanent basis.

Your new role

The main purpose of this role will be to deliver exceptional levels of customer service.

Key duties include:

• Process orders, returns and ticket queries
• Ensuring customer queries are responded to as quickly as possible, preferably same day
• Encourage customers to use the online customer portal to grow website usage
• Deliver on all customer expectations
• Develop customer relationships to support customer retention
• Work collaboratively with the sales team
• Update all customer details on an internal CRM system

What you'll need to succeed

• 3+ years experience working in a Customer Service Advisor position
• Excellent customer service, rapport building, and administration experience
• Self-starter and a positive working attitude

What you'll get in return

• An excellent, competitive salary
• Hybrid working options
• Staff discount
• Free onsite parking

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Job Description

Staff Nurse

Day Shifts

Hourly Rate: £19

Full-Time Hours

Please note that our client DOES NOT offer Tier 2 sponsorship

We are in search of an experienced Registered Nurse (RGN) with experience in nursing homes to become part of our client's day team. As a vital member of the Nursing team, you will be responsible for providing quality care to residents, advocating for their needs, and working collaboratively with a multidisciplinary team.

Qualifications

• RGN qualification, with a valid and clear NMC pin
• Strong clinical skills and knowledge of evidence-based nursing practices, particularly in the care of elder adults
• Ability to effectively communicate and collaborate with residents, families, and colleagues
• Solid understanding of healthcare regulations and compliance requirements
• Experience in a similar role in a nursing home is preferred

Benefits

• Company pension scheme
• Get access to numerous discounts, including high-street shops, days out and holidays
• Wellbeing support and programme
• Employee Care
• Training & Development
• Online Health Portal

Responsibilities

• Provide direct patient care, including administering medications, performing assessments, and implementing care plans, with a focus on elderly patients
• Collaborate with the interdisciplinary team to ensure the holistic well-being of elderly residents in a nursing home setting
• Advocate for the needs of diverse elderly of residents and promote an inclusive healthcare environment in a nursing home
• Maintain accurate and detailed medical records and reports
• Assist in patient and family education, providing support in understanding care plans
• Adhere to professional standards, regulatory requirements, and ethical principles in nursing practice

Reference: WILL79996/RE

INDNUR

Job Description

Staff Nurse

Night Shifts

Hourly Rate: £19

Full-Time Hours

Please note that our client DOES NOT offer Tier 2 sponsorship

We are in search of an experienced Registered Nurse (RGN) with experience in nursing homes to become part of our client's night team. As a vital member of the Nursing team, you will be responsible for providing quality care to residents, advocating for their needs, and working collaboratively with a multidisciplinary team.

Qualifications

• RGN qualification, with a valid and clear NMC pin
• Strong clinical skills and knowledge of evidence-based nursing practices, particularly in the care of elder adults
• Ability to effectively communicate and collaborate with residents, families, and colleagues
• Solid understanding of healthcare regulations and compliance requirements
• Experience in a similar role in a nursing home is preferred

Benefits

• Company pension scheme
• Get access to numerous discounts, including high-street shops, days out and holidays
• Wellbeing support and programme
• Employee Care
• Training & Development
• Online Health Portal

Responsibilities

• Provide direct patient care, including administering medications, performing assessments, and implementing care plans, with a focus on elderly patients
• Collaborate with the interdisciplinary team to ensure the holistic well-being of elderly residents in a nursing home setting
• Advocate for the needs of diverse elderly of residents and promote an inclusive healthcare environment in a nursing home
• Maintain accurate and detailed medical records and reports
• Assist in patient and family education, providing support in understanding care plans
• Adhere to professional standards, regulatory requirements, and ethical principles in nursing practice

Reference: WILL79998/RE

INDNUR

Manpower UK Print & Packaging Division are excited to bring an opportunity to market on behalf of one of our prestigious partners. Our client is a market leading print company, and they are seeking a dedicated and experienced Internal Sales Coordinator to join their operation in Sunderland. The role would suit somebody who can work in a dynamic, fast-paced environment who has exceptional customer service skills and account management experience.

**Hybrid working an option after training period.

Responsibilities will include:
Customer Order Management

• Pro-actively manage customer orders, from receipt to completion.
• Manage customer stocks through effective knowledge of internal systems, order patterns and sales forecasts, whilst ensuring on-going customer communication.
• Managing delivery schedules and taking ownership for transportation costs on allocated accounts
• Preparing stock, production, and demand forecasts on a regular basis.

Service Level/Managing Expectations

• Responding in a timely and accurate manner to customer requests, queries, and general communication; actioning customer orders in a timely manner.
• Negotiating order lead times with customers.
• Liaising and communicating with the internal functions and stakeholders to ensure agreed customer targets are met.
• Attend customer review meetings as and when required.

Business Support

• Active participation in Team Meetings and Continuous Improvement Projects.
• Assisting other departments where appropriate and when requested.
• Answering main switchboard calls.

Customer Service

• Working closely with the UK Customer Services Manager to ensure individual and team targets are met.
• To review and understand current CSC processes and drive automated/system improvements.
• Providing cover and back-up to customer accounts during holiday periods.

So, if you tick the above boxes, we encourage you to apply today, and a member of the team will review your details and book in a call at a time convenient to you!

Job Purpose:

Before applying for this job, it is important that you read the Applicant Guidance by clicking on this link and the Job Profile attached. These explain the job role and the type of person we're looking for.

Location: Marischal College, Broad Street, Aberdeen

Duration: Permanent, Full Time

Roles that require PVG Membership

Please note that with effect from 1 April 2023, where a role requires PVG membership, candidates will be required to meet the cost of the PVG membership. This applies only to roles with a full time equivalent salary of £30,000 and above. (Teaching roles and jobs at Grade 11 and above (currently £30,727 per annum / £15.97 per hour)

The Council will pay for the PVG membership cost initially, either £18 for existing PVG scheme members, or £59 for non-members, and this cost will be deducted from an employee’s first FULL month’s salary payment.

job purpose/about the role

The post holder will be responsible for maintaining and improving
the quality and vitality of Aberdeen city centre for all users. Through
frequent engagement with the public, visitors and businesses they
will lead on liaison between and within the Council; economic
regeneration activity; enhancing the competitiveness of the City and
developing its position as a resilient and adaptable leading
commercial and cultural centre in Scotland.

The post holder needs to hold as a minimum:

• Degree in Communications/Marketing/Business Management/Planning or related
discipline
• A Project Management qualification is desirable

The postholder is able to demonstrate:

• Previous experience in a town or city centre management-related role or equivalent
• Strong communication skills at all levels, including networking, formal presentations and report writing
• Experience of developing business and partner networks and contacts
• Awareness of the activities of regional and national town, city centre and place-making
organisations
• Manage complex and strategic partnerships between Elected Members, Board Members and other similar stakeholder groups
• Produce compelling business cases and public-facing Committee and Council reports
• Experience of procurement and contract management with consultants
• Self-starter with the ability to manage a diverse workload and meet deadlines
• Knowledge and experience of the different sectors in the city centre – retail, hospitality
and commercial
• Evidence of working with, and achieving service change, in the business community and public sector
Financial awareness, strong analytical and organisational skills

About Us

Please see the Job Profile for further details.

Aberdeen City Council is an equal opportunities employer and we are committed to equality, diversity and inclusion. For further information, please see our Equality, Diversity, Inclusion and Recruitment pack.

Flexible Working

We are happy to talk flexible working and offer flexible working for most roles in the organisation meaning that many of our employees enjoy the freedom of choosing a working pattern that suits them as much as it suits the organisation.

Disability Confident

We are a Disability Confident Employer. If you consider yourself to have a disability and think you may require a reasonable adjustment to be made for this part of the selection process, or would like further information in relation to reasonable adjustments, please contact AskHR@aberdeencity.gov.uk.

Armed Forces

We are a forces-friendly employer, have signed the Armed Forces Covenant and are a silver award recipient in the Defence Employer Recognition Scheme. We have a specific email address for those in the forces, those who have left the forces, as well as their partners / spouses / families: armedforces@aberdeencity.gov.uk. We are able to answer questions about jobs and our application / selection process, as well as about our employee support provisions.

Guaranteed Interview Scheme

We have a number of guaranteed interview schemes available to applicants who meet the minimum criteria for the role they are applying for who:

• have a disability as defined by the Equality Act 2010 (all jobs)
• looked after young people, those that are in continuing care or are a care leaver up to the age of 29 (all jobs)
• are aged 16-24 and live in Aberdeen City or have been to an Aberdeen City Council school and are applying for a Modern Apprenticeship (except Trades apprenticeships)
• have done a Foundation Apprenticeship with Aberdeen City Council and are applying for any apprenticeships relevant to the area in which they did their Foundation Apprenticeship
• are New Scots* aged 16-24 and are applying for any apprenticeships

*"New Scots" are defined as refugees and asylum seekers who are in Scottish communities and include those who have been granted refugee status or another form of humanitarian protection, people seeking asylum, those who have been refused asylum, and those whose application has been refused but who remain in Scotland.

Further information can be found at https://www.aberdeencity.gov.uk/services/jobs

Proud member of the Disability Confident employer scheme

We're hiring in Glasgow!!The Richmond Fellowship Scotland makes a real difference in supporting people with their everyday lives. We have an exciting opportunity to join our Downfield Street Housing Support service as Support Practitioner on a bank contract. Our bank contracts will give youflexibility over the days and hours you work. Tell us when you're available and we'll look to give you shifts to fit. Due to the nature of this role, we can only accept applications from male candidates. You don’t need previous experience in care to join our team as a Support Practitioner as we recruit on values and transferable skills. We provide full training along with the opportunity for you to complete your SVQ.The role:Downfield Street Housing Support Service has 11 permanent Support Practitioners providing support to 11 individuals with varying needs, ranging from mental health, physical needs, learning disabilities, addiction and forensic support needs.The people we support require assistance with tasks, such as personal care, homecare and household tasks, medication, meal preparation or support with cooking meals, shopping, managing finances, arranging appointments or accessing their local community.To be an amazing Support Practitioner, we’ll need you to:Have an empathetic and caring natureExcellent verbal and written communication skillsIT literateBe able to work well in a team environment and on your ownGood organisational skills Shift Patterns:Our dedicated team provide tailored support 24/7 and shift patterns include working days, evenings, sleepovers, weekends and bank/public holidays. Benefits:Generous annual leaveCash back and discounts at a variety of high street and online retailersContinuous in-house training opportunities and chances to further your career in social careRefer-a-friend scheme - £150 reward for successfully referring a colleagueEmployee forum - for employees to voice their opinions and give feedback which in turn, allows us to continuously improve as an employerFree Membership of Glasgow Credit UnionHSF Health Care plan, counselling and life works serviceClosing Date: 6/11/24 (we reserve the right to close the advert early)If you are applying via a job board then please be aware that you must submit an application via our website otherwise we will be unable to contact you!All successful Support Practitioner applicants will be given a conditional offer- this is subject to the receipt of satisfactory references and PVG; having a conviction will not necessarily debar you from working in this sector. All new colleagues will be required to register with the SSSC within 3 months of their start date.Schedule 9 Part 1 (1)(1)(a) of the Equality Act 2010 applies to this post.We encourage applications from diverse backgrounds and are committed to creating an inclusive environment for all employees. We welcome applications irrespective of race, ethnicity or national origin, religion, gender, disability, age, marital, parental status or sexual orientation. Our mission is to welcome everyone and create inclusive teams.We celebrate difference and encourage everyone to join us.

Royal Mail is something special, a well–loved brand people can rightly be proud of. We have the assets, the infrastructure and the scale that others don’t, yet we are a big part of the communities we operate in, making billions of precious deliveries each year. Our people are at the heart of our business and are integral to helping us to utilise the latest technology and business approaches to optimise, automate and digitise our operations.

Collection and Network DriverJob Reference: 318350Location: Glasgow Mail Centre, G21 1AA Job type: Permanent contract Hours: 38 hours per week, working 5 days across Mon-Sun, working between 20:50 and 06:30

There has never been a more exciting time to join us! We are reinventing Royal Mail for the future and now is a perfect time to join us on that journey.
Each year, we make billions of deliveries possible. Because for us, it’s personal. For every person, from every walk of life, we deliver. And you could be part of it. A Collections and Network Driver. Part of a team of drivers, bringing trust to the doorstep. Giving outstanding service and making our customer’s days that little bit brighter.
It’s not just about driving and deliveries. It’s checking post-boxes. Popping into post offices. Visiting our business customers at a prearranged time. Being there to collect the mail. And dropping it off at our processing centres. Sorting out your mailbags and making sure each piece gets to the right place, at the right time. You deliver much more than just letters and parcels. You deliver for the people. Interested? Join us and make a difference to the place you call home.
A bit about you


- Upbeat, independent and self-motivated
- Think of yourself as a people-person
- Happy walking for long periods and going outside in any weather
- Strong sense of community and take pride in what you do
- Looking for a role with flexible shift patterns
- Has a full UK manual driving licence with no more than 6 penalty points What we do for you

To deliver on our ambition we want the best and that’s why we’re delighted to offer market leading pay and benefits for our sector. For bringing your best and serving our customers with pride, you can expect to receive:


- Pay monthly, hourly rate of £12.54p/hr
- Overtime 1.25x the normal hourly rate
- 22.5 days holiday, rising with length of service (pro-rata)
- Contributory pension scheme
- Lots of opportunity to develop a career
- Full uniform provided if you’re on a contract of longer than three months
- Excellent parental leave policy
- Various discounts including high street vouchers, travel and attraction discounts, and savings on beauty products and gym membershipTime to apply

Ready to become a Postie and deliver for the people in your local community? Hit the apply button now. If your application is successful, the first step will be to invite you to a telephone screening call and if successful, this will be followed by an interview at the Delivery Office.

If your application is successful, the next step will be a screening call, so please expect a telephone call from one of our recruiters shortly.

Please click here, which will take you to the Information Checklist which lists the acceptable documents. In addition, please also view the Health Matrix, as this provides details of health-related elements you may need to consider.
Please ensure your contact details are up to date when submitting your application.

Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.

We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.



We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.

For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/

Proud member of the Disability Confident employer scheme

Female Support Worker

Glasgow- Easthall Area

39 hours per week

£12.00 per hour

Purpose of the role

As a Support Worker you will be able to contribute to changing people’s lives. You will be able to help the people you support to live the individual life they want, ensuring they have choice and control over the planning and delivery of their support.You will enable them to reach their potential by providing both physical and emotional support along with encouraging them to develop positive relationships and to be an equal and valued member of their local community.

The would be supporting two ladies. You would be required to assist with personal care, medication administration, domestic duties, shopping and day to day activities. It would be advantageous if you have previous experience of working with adults with challenging behaviour, although this is not essential, as full training will be provided.

Shifts would include days, evenings and sleepovers.

Drivers are preferred but are not essential.

An enhanced Adult PVG is required for this role.

Benefits and Rewards

A minimum of 28-days paid holiday a year, including bank holidays (pro-rata for part time staff)

Accredited training giving you the knowledge and skills to deliver a first rate job

An employer contributory pension scheme

Mileage paid at 35p per mile at flat rate up to 10,000 miles per year

In addition to the above you also have access to the following great benefits:

Health Cash Plan (for full/part time contracted hours)

£10,000 Life cover

A free Employee Assistance Programme (including a medical helpline, telephone and face-to-face counselling, debt, financial and legal information)

A reward gateway with access to discounted goods and services

Cycle to Work Scheme

A financial wellbeing scheme

Proud member of the Disability Confident employer scheme

About Us

West Sussex County Council is a diverse organisation that provides services to more than 850,000 residents. If you are thinking why join West Sussex there is a supportive culture that is second to none. Employees are genuinely valued, respected and there is an emphasis on work life balance.

This is a great opportunity for you to join us as an Assistant Care Manager in our Safeguarding Hub. You will act alongside our social work Team and health care colleagues responsible for delivering a statutory social work service to adults in the locality of West Sussex.

Safeguarding Hub:

• act as single point of contact for all safeguarding adults' referrals
• carry out the initial triaging and decision making for safeguarding referrals
• carry out risk assessments
• agree and initiate initial safeguarding plans
• work in partnership with other agencies including police, service providers, housing and so on in relation to managing risk
• provide support and expertise to Adults' Services and partner agencies in relation to statutory safeguarding duties and processes.

The team cover the whole of West Sussex and receive referrals from a wide range of sources, including:

• members of the public
• concerned family and friends of a resident
• the police
• the ambulance service
• health colleagues
• care homes
• other care providers.

About The Job

Salary: £30,296 to £33,024 per annum
Working Pattern: Full Time
Contract Type: Permanent
Location: Horsham

We have a great opportunity to join our supportive Safeguarding Adults Hub as an Advanced Assistant Care Manager.

Workers within the Safeguarding Hub make decisions about whether referrals need to be taken forward as safeguarding concerns or enquiries, or whether another route is more appropriate, for example, an assessment of the person's social care needs.

A priority for the team is to ensure the person being referred is kept central to the decision-making process. This means seeking their views, or the views of those close to them in terms of what they would like to achieve from the process. As part of the decision making process you'll also be considering individual's mental capacity to make a decision and possibly involving an advocate to support them through the safeguarding adults process.

As with all our teams, partnership and collaborative working is a vital aspect of decision making and the hub have close links with Sussex Police, the ambulance service, Care Quality Commission and health services. They also work closely with hospital and community teams, both in terms of referring people on after the initial triage and planning and also acting as a point of contact for safeguarding advice and guidance. They also frequently support other areas of Adults' Services and less experienced workers.

This newly created role combines making rapid, robust decisions regarding safeguarding referrals as well as utilising your skills and knowledge to use data analysis to support the running and the development of the team. You will also be leading on induction of new staff as well as developing and delivering presentations regarding safeguarding adults work to a range of different audiences.

Experience and Skills

The key skills, qualifications and experience items are the short listing criteria so please ensure they are covered within your application

Key Skills:
1. Ability to analyse and interpret information and prioritise needs to make recommendations/decisions which will have a positive outcome.
2. Ability to work both independently and as part of a team, working under pressure and to tight deadlines.
3. Ability to work in a multi-agency environment to deliver a service to those people who access or need the service.
Job Description & Person Specification
4. Ability to communicate complicated or sensitive information to a range of audiences to achieve positive outcomes. Able to communicate clearly with customers reflecting the service objectives and standards.
5. Sound and accurate IT and keyboard skills.
6. Ability to recognise the limits of own accountability and responsibility, and to seek appropriate support, advice and supervision.

Qualifications and/or experience:
* GCSE English and Maths or equivalent qualification or experience operating at this level of literacy and numeracy.
* NVQ Level 3 in Care - Desirable
* Experience of providing support and/or working with people in a social care environment.
* Experience of forming effective working relationships within a multi-agency setting.
* Experience of working with data analysis systems to produce high quality reports for the service.
* Experience of developing effective induction programs and mentoring new staff.
* Experience of developing and delivering presentations
* An awareness of the policies, practices and procedures relevant to social work. Experience of the assessment and review process of care packages.
* Experience of applying relevant legislation, policies and procedures to individual pieces of work.

Further Information

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is subject to an enhanced DBS check, 5 years referencing and a health check.

Helpdesk Customer Service Assistant

Glasgow City Centre

Part Time - Wednesday/Thursday/Friday 8am-4pm

Ongoing temporary - view to go permanent

£14.14 - £15.80 ph DOE

Brook Street are delighted to be supporting a key client to recruit a Helpdesk Customer Service Assistant to join their fantastic Estates team.

You will be responsible for maintaining a customer focused and proactive Helpdesk and Reception. Duties including but not limited to:

• Deal with visitor/stakeholder enquiries, deciding what action is required and when to pass complex enquiries to others
• Accept/ give out paperwork to visitors as requested
• Ensure that all contractors are signed in/out and are appropriately inducted
• Ensure contractors are certified to undertake works.
• Ensure contractor has a site-specific Risk Assessment
• To issue keys/ swipe cards to authorised contractor
• Assist maintenance staff by developing, producing and updating all performance measures and distribute to all teams
• Obtain information from maintenance staff to provide updates to the customer and the maintenance system
• Liaise with customers and maintenance staff to arrange access for works
• Provide reports to maintenance staff on outstanding and out-of-date works
• The above duties will be carried out face to face; over email; over telephone - ability and experience in multitasking over several platforms is essential

Requirements For The Role

• Significant experience of working in a Helpdesk function, within either a facilities management or construction environment
• Experience of working with Microsoft Office suite and maintaining, updating, and manipulating records within a variety of databases
• Demonstrable ability to communicate technical details of repair and maintenance work requests
• Excellent understanding and demonstrable evidence of good customer service and its application
• Excellent organisational and planning skills
• Customer focused with a friendly and helpful attitude
• HNC Level qualified or equivalent / Customer Services qualification (or equivalent experience Desirable)

We are looking for someone who can start ASAP. If you can, and fit the above description please click apply today. You MUST hold a valid RTW document and be able to be reference checked for the last 3 years

Customer Service Advisor

Glasgow City Centre
Salary - £24,544 per annum

The company

You will be joining a company that specialises in the provision of fully digitised subscription services for their clients. The company provides a full end-to-end service for their clients from implementing the subscription service, managing the subscription service and providing in-depth insights to their customers purchasing habits. This office is based within the client's offices in Glasgow City Centre close to Queen Street train station.


The role of the Customer Service Advisor will be to assist customers who are contacting you regarding their current subscription, answer any questions they may have and amend as and when required.

Your duties will include, but not be limited to:

* Answering inbound calls and emails
* Answer customer queries
* Resolve any customer issues to the best you can
* Liaise with internal and external departments where required

In return, the Customer Service Advisor will receive:

* Monday to Friday 8am - 6pm, and 1 in 3 Saturdays between 8am - 6pm
* Must commit to full time training Monday to Friday 9 am to 5pm for 2 weeks
* Excellent training
* Central office location based in Glasgow city.

About you

In order to be considered for the role of Customer Service Advisor, the successful candidate will have good customer service experience from a call/contact centre environment.

The successful Customer Service Advisor will also have:

* Excellent communication skills, both verbal and written
* Organisational skills
* Be comfortable with Microsoft outlook and other ad-hoc administration duties

Apply ASAP for immediate consideration…

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Job Description

Staff Nurse

DayShifts

Hourly Rate: £20

Full-Time or Part-Time Hours

We are seeking a compassionate, dedicated, and skilled Staff Nurse to join our client's care team, working day shifts. As a key member of the nursing team, you will be responsible for ensuring the delivery of high-quality care to residents in a nursing home setting, maintaining their dignity, health, and well-being.

You will work closely with the care team, residents, and their families to provide safe, person-centred care in line with care plans and regulatory standards. This is an excellent opportunity for a nurse who thrives in a fast-paced environment and is passionate about older adult care.

Qualifications

• RGN (Registered General Nurse) qualification
• Valid NMC (Nursing and Midwifery Council) registration
• Prior experience working as a nurse in a nursing home environment
• Strong communication and interpersonal skills
• Ability to work effectively in a team and independently

Benefits

• Competitive salary
• Opportunities for professional development and ongoing training
• Supportive work environment
• Company pension
• On-site parking
• Paid annual leave
• Employee assistance program for mental health and well-being support
• Opportunity to make a meaningful difference in the lives of residents and their families

Responsibilities

• Deliver high standard nursing care to residents in line with their care plans and best practices
• Administer medication and treatments as prescribed
• Collaborate with the multidisciplinary team to ensure residents' physical, emotional, and social needs are met
• Support and mentor care assistants in delivering person-centred care
• Maintain accurate records and report any changes in residents' conditions to the clinical team

Reference: WILLL79949/RE

INDNUR

Job Description

Staff Nurse

Night Shifts

Hourly Rate: £20

Full-Time or Part-Time Hours

We are seeking a compassionate, dedicated, and skilled Staff Nurse to join our client's care team, working night shifts. As a key member of the nursing team, you will be responsible for ensuring the delivery of high-quality care to residents in a nursing home setting, maintaining their dignity, health, and well-being.

You will work closely with the care team, residents, and their families to provide safe, person-centred care in line with care plans and regulatory standards. This is an excellent opportunity for a nurse who thrives in a fast-paced environment and is passionate about older adult care.

Qualifications

• RGN (Registered General Nurse) qualification
• Valid NMC (Nursing and Midwifery Council) registration
• Prior experience working as a nurse in a nursing home environment
• Strong communication and interpersonal skills
• Ability to work effectively in a team and independently

Benefits

• Competitive salary
• Opportunities for professional development and ongoing training
• Supportive work environment
• Company pension
• On-site parking
• Paid annual leave
• Employee assistance program for mental health and well-being support
• Opportunity to make a meaningful difference in the lives of residents and their families

Responsibilities

• Deliver high standard nursing care to residents in line with their care plans and best practices
• Administer medication and treatments as prescribed
• Collaborate with the multidisciplinary team to ensure residents' physical, emotional, and social needs are met
• Support and mentor care assistants in delivering person-centred care
• Maintain accurate records and report any changes in residents' conditions to the clinical team

Reference: WILL79948/RE

INDNUR

TSB Bank Plc


Job Title: Customer Service Consultant (Money Confidence Expert)Function: Branch BankingLocation: Glasgow, ShawlandsHours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basisSalary: £25,288 (£23,200 base, plus cash allowance of £2,088) and excellent benefits At TSB, we're all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community.We are looking for someone who is passionate about customer experience. How you’ll make a differenceAs a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face-to-face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know about them and their unique needs. Being responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer. By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them. What you’ll bring
- Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
- Have a flair for understanding what customers need and the best way to support them with their current and future goals.
- Ability to help answer questions and sort out problems. 
- Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
- Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self-serve using their own device or branch tablets with our online banking and mobile App.
Location
- Candidates must be able to commute to other branch locations, typically, a journey from home to work of up to 1¼ hours or approximately 25 miles is considered to be reasonable by TSB.
What we offer in returnWe’ll pay you a base salary of £23,200 from day one, and an excellent benefits package which includes:
- Extra 9% of your salary (£2,088) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
- Variable Pay Award (5%/£1,160 on target) based on company performance.
- Fantastic company pension – TSB contributing up to 13%
- 25 days holidays (plus bank holidays)
- Private Healthcare
If this sounds right up your street, come and join our team. We make things happen!
We are TSB. Life Made More.