Total 20 Customer Service job vacancies in GAF Headquarters

Location:
Lancashire Fire and Rescue Service Headquarters, Garstang Road, Fulwood, Preston, PR2 3LH

Salary:
Scale 2, SCP 5-6 £23,500 - £23,893

Working Arrangements:
36.25 hours per week, Monday to Friday

Closing Date:
12 noon, 19 August 2024

An opportunity has arisen for an individual to join an inclusive and value driven public sector organisation with an outstanding organisational culture. We offer free car parking, a generous pension and generous annual leave.

As our Supplies Administration Apprentice, you will be busy assisting the Finance, Procurement and Stores team in the procurement of goods and services and the distribution of supplies to the whole of Lancashire Fire and Rescue Service. You will undertake various administrative duties, including ordering and receipting goods, arranging returns, payment of invoices, liaising with suppliers and ensuring accurate records are kept and stored in line with statutory requirements.

Other duties will include assisting with the issue of uniform and personal protective equipment to new and existing firefighters and staff, issuing general stock items to headquarters and our stations across Lancashire, answering enquiries from staff or queries from suppliers on a range of issues in a timely and professional manner, and assisting with input on, and maintenance of our stock control system amongst other things.

The successful applicant will have 5 GCSEs (A-C or 4-9), or equivalent and preferably including maths and English language. Applicants who do not hold maths and English qualifications must undertake Functional Skills tests as part of the apprenticeship.

You will be expected to have great interpersonal, written and oral communication skills and the ability to work effectively as part of a small team. With high standards of accuracy and numeracy, you will be familiar with Microsoft Office packages, including Word, Excel and Outlook and be willing to develop new skills and knowledge. The ability to plan and organise yourself and your workload in order to meet deadlines is essential, as is the ability to keep yourself and others safe in the workplace using your understanding of the importance of health and safety and inclusivity.

The apprenticeship agreement is for approximately 16 months and is for completion of Business Administration Level 3. It will be undertaken within the workplace and on-line via Zoom and/or Microsoft Teams, with an on-line coaching session taking place every 4 weeks to assess and support progress.

Closing date for applications is 12 noon on 19 August 2024 however we reserve the right to close the advert prior to this if sufficient quality applications have been received.

We anticipate interviews to take place on 28 August 2024.

Diversity Matters at Lancashire Fire and Rescue Service – we want to attract the broadest range of people to work with us and the more diverse the workforce, the better able we are to serve our community. We are committed to equality of opportunity and welcome applications from all individuals regardless of gender, ethnicity, disability, sexuality, social background, religion and/or belief or age. We are proud to be a Disability Confident Employer.

This post has been advertised internally and externally.

Proud member of the Disability Confident employer scheme

Agile working arrangements can be discussed with the successful candidate.

Derbyshire Fire and Rescue Service (DFRS) is an ambitious and progressive organisation always looking to improve the services offered internally and externally.

We are looking to recruit to an exciting new role of Business Manager to act as Deputy Data Protection Officer managing requests for information, and to deliver an effective, efficient, consistent, and resilient administration service across DFRS.

The role encompasses a wide range of responsibilities ranging from daily administrative functions to project development work. This role requires someone with strong interpersonal skills, organisational skills and significant administrative and IT experience and knowledge.

The role will act as a source of advice and guidance for the Service in all aspects of administration services, policies, and procedures. It will lead and develop a team of professionals with enthusiasm to standardise and improve and progress DFRS’ administrative capabilities.

Your extensive experience of working in an administrative environment and people management will be used to manage departmental administrative systems providing assurance for the accuracy of data and ensuring a smooth delivery of service.

There will be a requirement for some travel for which a pool car will be provided.

The normal working week is 37 hours however you may occasionally need to work beyond normal office hours.

In return we offer:
• Flexible working hours.
• Family friendly policies.
• Annual Leave entitlement of 28 days, increasing to 33 days after 5 years’ service.
• Free, secure on-site car parking.
• Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations.
• Employee discount scheme (Boost).
• Employee support networks.
• Enhanced Maternity Pay (subject to meeting eligibility criteria).
• Occupational Sick Pay subject to length of service, increasing up to 6 months’ full pay and 6 months’ half pay after 5 years’ service.
• Ongoing training and development opportunities.
• Eligibility to join the Local Government Pension Scheme / Firefighters’ Pension Scheme with generous employer contributions.
• Eligibility to join Additional Voluntary Contributions (AVC) offering highly beneficial tax advantages.

Please be advised that we are currently in the process of introducing a new Job Evaluation scheme and will also be reviewing the pay and grading structure. As a result of this all Support roles will be re-evaluated.

We are committed to equality and fairness at work. Applications are encouraged from all diverse communities.

We are committed to safeguarding and promoting the welfare of Adults, Children and Young People. Our recruitment and selection procedures reflect this, and all staff are expected to share this commitment.

Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.

The closing date for completed applications is midnight on Tuesday 2 April 2024. Interviews will be held in the week commencing 15 April 2024.

For an informal chat regarding the role please contact the recruiting manager Louise Taylor on telephone 01773 305430 or ltaylor@derbys-fire.gov.uk

If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.

Come join our GTE Financial team!

We are looking for an individual who is a problem solver that is customer-focused for a Member Experience Advocate I.  The Member Care Team is an empowered group of employees actively engaged in their growth and development, their department, their organization, and their community. The team takes ownership and accountability for creating an environment that drives innovation to deliver a remarkable member experience. Each employee is an owner of this experience and is committed to its success.

What does GTE look for in a Member Experience Advocate?

Experience:

• Manages inbound calls and/or virtual teller sessions.
• Resolves fundamental member inquiries about checking and savings accounts, transaction research, and balance inquiries. 
• Gather information, analyze facts, and educate members on appropriate products/services to provide a one-point resolution.
• Ready to support members and team by being timely, prepared, and ready to assist members by delivering a great experience with a positive attitude.
• Ability to effectively present information in one-on-one and small group situations to members and other employees of the organization.
• Demonstrate proficiency and be knowledgeable about technology with the ability to quickly learn and access products through virtual banking.

Operational:

• Adheres and remains updated on all Member Care and credit union procedures and policies.
• Ability to learn additional tasks through training and/or knowledgebase to advance to Member Experience Advocate II.
• Commit to achieving individual, team, and organizational goals.
• Communicate with the leadership team on a consistent basis.
• Engages in the team, organizational, and community initiatives.
• Responsible for completing all required training in a timely manner.
• Maintains current knowledge of all applicable compliance rules and regulations through assigned training.
• Working knowledge of Word, Excel, and Explorer; 10 key skills.
• Must demonstrate functional knowledge of the Bank Secrecy Act in addition to other Federal laws, including but not limited to the U.S. Patriot Act, Office of Foreign Assets & Control, Anti-Money Laundering, and Right to Financial Privacy Act, and the Bank Bribery Act.
• Bilingual preferred (English/Spanish).

Required Qualifications:

• High school diploma or equivalent from an accredited institution.  Some college preferred.
• Minimum 1-3 years experience or combination of education and experience. Previous customer service, banking, and/or call center experience required.

Position Details:

• Location:                       Downtown Tampa – GTE Headquarters
• Department Hours:        Sunday – Saturday (7:00 am to 8:00 pm)

Full-time hours are required, with additional hours as necessary to accomplish objectives, goals, and projects.

Required for Remote Work:

• A quiet workplace so you can focus on delivering excellent service to our members.
• Must live in a location that can leverage an existing high-speed internet service.
• Minimum upload speed 10 MB/s, preferred upload speed 25 MB/s.
• Minimum download speed 50 MB/s, preferred 100 MB/s.
• Candidates must provide and meet all technical requirements prior to the first day of training.
• Candidates must live within driving distance of the office location and be able to regularly commute to and from the office location as needed.

****Department Hours and location: Please place the correct hours and department in the above Department hours/location and delete the remainder.

Arizona- All positions (onsite and remote)

Monday through Friday

• 9 am to 6 pm (when the time changes in November until the time changes in March)
• 8 am to 5 pm (when the time changes in March until the time changes in November)

HQ and North Lakeland-

Onscreen- (onsite)

• Monday through Saturday (Saturdays are scheduled at HQ)
  • 9 am to 6 pm- Monday through Friday
  • 9 am to 1 pm- Saturday

Call Center-

• Onsite - Monday through Friday 9 am – 6 pm
• Onsite – Saturday 9 am to 6 pm (all onsite Advocates work from our HQ site)
• Remote – 7 am to 6 pm or 9 am to 8 pm (shifts can start anywhere within this timeframe. 

Come and join our award-winning team.

GTE Financial is an Equal Opportunity Employer.

Note: The above statements describe the general nature and level of the work being performed and are not an exhaustive list of all responsibilities of an employee in this job. GTE reserves the right to revise or change job duties at any time as directed by management. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

Position Purpose:

In this exciting position, you are responsible for developing, refining, and maintaining global Executive Compensation programs and policies with the aim of fostering global consistency and efficiency.

You contribute to shaping our Executive Compensation landscape by, including but not limited to, the development and roll-out of a global Executive Compensation Guideline, managing related programs and processes, maintaining the Management Board compensation system, regular analysis of market trends and data to derive strategic implications and relevant actions for FME within the regulatory frameworks.

In this global position, you will collaborate with various internal (e.g., HR, Accounting and Controlling, Legal, Investor Relations) and external (e.g., tax advisors, compensation consultants) stakeholders, and act as a partner to broader HR as well as the business.

Key Responsibilities:

• (Co-) Lead the development, roll-out and management of Executive Compensation programs in line with our business strategy and external market practices (e.g., definition of scope, Executive Compensation system and philosophy, design of an operating model incl. implementation, communication and change management, definition and management of related processes).
• Contribute to front to end management of all aspects in relation to the Management Board compensation system (e.g., fixed as well as short- and long-term variable compensation components, disclosure requirements and Corporate Governance, compensation benchmarks, payroll and tax, etc.).
• Continuous re-evaluation of the Executive Compensation operating model, trends and business needs to derive change requirements, including but not limited to creation of benchmarks and conduction of regular market data analyses, to ensure competitiveness and alignment with industry standards.
• Stay informed about governance trends and best practices in Executive Compensation, across geographies as relevant for Fresenius Medical Care. Ensure Executive Compensation programs comply with relevant laws and regulations.
• Creation of high-quality decision material for e.g., Senior Management, the Management Board and Supervisory Board, incl. creation of sophisticated financial models and business cases to evaluate the impact of various compensation scenarios.
• Partner with the business and other areas of Global Total Rewards and HR functions on all related matters.
• Effective stakeholder management of internal and external stakeholders (Legal, Finance, Investor Relations, external tax advisors, etc.).
• Participate in regular processes like e.g., accounting matters, the creation of the annual Compensation Report in line with legal laws and regulations incl. data collection, Annual General Meeting preparation, establishing variable compensation plan conditions, etc.
• Develop educational materials to enhance understanding of executive compensation within the organization Communicate Executive Compensation programs to key stakeholders, including Executives and HR partners.
• Work on ad-hoc requests and inquiries around Executive Compensation from the Top Management or HR, and provide guidance accordingly.
• (Co-) Lead or contribute to further global (sub-)projects in line with the Global Total Rewards and Global Human Resources strategy.

Profile:

• Master’s degree in Economics, HR, Finance, Psychology, Social Sciences or similar relevant discipline
• Minimum 2 years professional background in relevant field, e.g., in compensation consultancy, Compensation & Benefits, HR, Finance, or similar field, ideally in multinational publicly traded or top tier consulting companies
• Proven track record in managing global processes and/or global large-scale projects
• Experience in Management Board compensation and German Corporate Governance Code matters advantageous
• Strong analytical skills including proficiency in financial modeling and data analysis
• Hands-on mentality with the ability to prioritize and flexibly react to changed circumstances
• Detail-oriented with a high level of accuracy and discretion
• Experience in developing high-quality decision material for Top Management.
• Solution-oriented work mode
• Nimble mind with good business acumen
• Advanced in MS Excel, PowerPoint, Word
• Workday experience advantageous
• Effective communicator, incl. excellent presentation skills, with the ability to convey complex information in a clear and concise manner and establish trustful relationships
• Fluent in English and German
• Discreet and able to deal with highly sensitive data and topics

ROLE SUMMARY

HCP Innovation Lead is an opportunity to innovate brand marketing and go-to-market models to extend competitive advantage and achieve our aspiration to be the best marketers of science and technology and to make Pfizer the most trusted brand.

This is a new role within Biopharma, reporting into the Global Commercial Innovation Lead. Success in this role will include the successful scaling of proven disruptive innovation to achieve our aspiration to be the best marketers of science and technology and to make Pfizer the most trusted brand. 

In this role, you will be responsible for leveraging core innovation principles to elevate the level of engagement with Healthcare Professionals (HCPs). Your primary focus will be on driving marketing innovation initiatives that enhance the effectiveness and impact of our Customer Facing Colleagues (CFCs)

ROLE RESPONSIBILITIES

• Lead a comprehensive HCP innovation strategy to develop and build a portfolio of products & solutions that improve HCP engagement.
• Oversee the overall product development cycle for these solutions, covering Strategy & Insights, Product Management, Product Marketing and Partnerships.
• Harness the power of data and analytics to identify and prioritize innovation, measure performance, and optimize decision-making. Use analytical frameworks to derive actionable insights and guide initiatives.   
• Help elevate and fine-tune a structured innovation process that provides visibility to the portfolio, progress, funding needs and facilities idea generation across Biopharma.
• Biased towards successfully landing products and scale extensively. Implements innovation in pilot market, creating a plan to adapt to further markets and scale globally.  
• Cultivate relationship and collaborate with brand and country leadership and local ecosystem stakeholders who can serve as potential innovation partners
• Serve as a thought leader in HCP / CFC engagement innovation, representing our organization at industry conferences, events, and forums.
• Foster strategic partnerships and collaborations with external stakeholders, including HCPs, industry experts, and technology vendors, to drive innovation and stay at the forefront of industry trends.
• Collaborate and lead cross-functional teams that include agencies, Analytics, CX, and internal digital teams in the development and delivery of prototypes and scalable solutions.
• Build, manage and develop a cross functional team of exceptional talent fostering a culture of innovation, collaboration, and excellence.
• Act as a key enabler in building a strong culture and driving the CMOs disruptive innovation agenda

Basic Qualifications

• Experience (15+ years) in positions of HCP and CFC innovation with proven track record, especially in product development roles covering conception through implementation
• Proven track record of driving transformative marketing innovation initiatives that have delivered measurable results and business impact.
• Deep curiosity about the most impactful customer and company problems-to-solve
• Willingness to experiment, and comfortable creating a ‘fail fast, learn fast’ culture
• Have courage to provide objective opinions, especially when evaluating go/no-go innovation decisions
• Ability to build close relationships with ecosystem leaders to drive innovative partnership opportunities
• Experience with piloting innovations in multiple geographies
• Bachelor's degree
• Deep understanding of the healthcare ecosystem and HCP engagement strategies, marketing principles, and core innovation practices.
• Excellent analytical and data-driven mindset, with the ability to leverage data to drive insights and decision-making.
• Exceptional leadership and people management skills, with the ability to inspire and motivate a team towards achieving ambitious goals.
• Outstanding communication and influencing skills, with the ability to build strong relationships with internal and external stakeholders.
• Role model for the PFE Values (Courage, Excellence, Equity, Joy)
• Lead cross-functional and cross-business projects and initiatives, identifying risks and removing roadblocks to enable the teams to achieve successful delivery.
• Discretion and trustworthiness in dealing with confidential information.

Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

Other Job Details:

• Eligible for employee referral bonus

• Work location: On Premise

• Last Day to Apply: March 18, 2024

#LI-PFE

The annual base salary for this position ranges from $205,400.00 to $342,400.00. In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 25.0% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.

Relocation assistance may be available based on business needs and/or eligibility.

Marketing and Market Research

#LI-PFE

Tasks performed regularly which form the essential characteristics of the position:

• Ensuring a smooth IT co-determination process from application to approval
• Coordinating the IT co-determination process between the employer's IT representative and the IT committee chair, as well as the responsible representatives of the works council bodies
• Responsible for early and proactive involvement of the employer's data protection officers
• Responsible for data and process quality for all ITA requests
• Responsible for training and communication on the ITA process and related requirements within the DTI organization and to works council committees
• Provide technical support to the IT Committee on issues related to IT systems/applications within the framework based on agreed upon test catalogs and the requirements of existing operating agreements
• Support of the IT A-Chairman in the organization of the IT Committee
• Preparation of the IT committee meetings
• Advising the IT committee chairman on the preparation of the agenda
• Participation in IT Committee meetings upon invitation
• Preparation of adjustments to the GBV annexes due to operational or legal requirements
• Business Process Owner / BPO of the IT co-determination process
• System owner and administrator for the IT co-determination systems and SharePoints (GBR and SBRe)
• Contact person in IT support for works councils
• Budget Responsibility for the IT co-determination, further development and training of the systems and process.
• Coordination of the employer steering committee of IT co-determination
• Support and Active cooperation in drafting new general works agreements (GBV)
• Training for works councils (GBR and SBRe)

 

Other characteristics of the job:

• Collaborate in an internationally focused business environment including virtual teams, especially in Global DTI.
• Collaborate with internal and external stakeholders, including leadership\ Represent the organization to cross-functional stakeholders, business partners, and external groups
• Reviewing applications in accordance with audit catalog
• Identify deviations in accordance with the audit catalog
• Coordinating and managing requests for information
• Coordinating reviews (in terms of audits)
• Making recommendations to the IT Committee
• Advising IT-A on the preparation and further development of the audit catalog and IT-M procedures
• Advising applicants in conjunction with IT coordinators

Qualifications:

• Studies in business informatics, business administration
• Industrial engineering or commercial law, alternatively comparable vocational training with relevant professional experience
• Ideally three years of professional experience in a comparable position in the field of IT
• Project management experience in a matrix environment
• Basic knowledge data processing and data privacy
• Experience in dealing with employee bodies and works councils
• Basic legal knowledge in the areas of data protection, IT law and labor law (especially with regard to co-determination)
• Knowledge of the structure of data processing systems, in particular e-mail, ERP (SAP) and data storage
• Understanding of internal audit activities
• Several years of work experience in the field of business applications, e.g. BI
• Application Management, Solution Management, Service Management
• Very good written and spoken German and English skill
• Knowledge of MS Office products and basic knowledge of SAP, IT architecture, web-based IT applications and infrastructure components

Commercial Services Coordinator - Danmark

Fresenius Medical Care Danmark A/S (FMC - DK) søger en Commercial Services Coordinator til vores Commercial Services afdeling i Høje Taastrup.
Du bliver en del af en stærk kultur med 21 dygtige kollegaer, som glæder sig til at byde dig velkommen.

Dine arbejdsopgaver

• Håndtere telefonisk ordremodtagelse fra patienter
• Ansvarlig for opfølgning på daglige ordrer, indbound og outbound
• Ansvarlig for ordrebehandling - udstyr til sygehuse og reservedele
• Ansvarlig for monitorering af udstyr via SAP og DSV
• Besvare forespørgsler fra sygehuse, patienter og teknikere via telefon og mail
• Assistere med håndtering af returordrer samt kreditering
• Pakke / afsende HD & PD udstyr, mindre dele og udlånsudstyr
• Arbejde med GDP (Good Distribution Practice) relaterede opgaver

Du vil dagligt have en bred kontaktflade til bl.a. sundhedsfagligt personale og hjemmepatienter. Derfor er det vigtigt, at du kan sætte dig ind i denne verden, og at du som menneske udviser forståelse, ro og tålmodighed.

Din profil

• Du har flere års erfaring med kundeservice og trives med at tale med mange forskellige mennesker i løbet af en dag
• Du har et højt kvalitetsniveau og er meget detaljeorienteret, da du skal håndtere ordrer af varer til livsvigtige behandlingsformer
• Du har en empatisk tilgang til patienter og samarbejdspartnere, og du brænder for at hjælpe andre
• Du har gode IT-kundskaber samt kendskab til SAP, gerne salgs- og leveringsmodulet
• Du bliver ikke skræmt af tal, statistik og databehandling 
• Du har kendskab til GDP (God Distributions Praksis)
• Du har gode prioriterings- og koordineringsevner og er dygtig til at holde overblik
• Du er omstillingsparat i en hverdag, hvor dine arbejdsopgaver ofte må omprioriteres med kort varsel
• Rutineret i at tale og skrive på dansk og engelsk

Det er vigtigt, at du kan arbejde selvstændigt og træffe dine egne beslutninger. Du har et højt drive og trives i en dynamisk hverdag. Ikke to dage er ens. FMC-DK har travlt og arbejder med mange deadlines, så du skal kunne holde hovedet koldt og acceptere, at du til tider skal arbejde under pres.

FMC-DK er en del af en Nordisk Hub som indbefatter Sverige, Finland og Danmark. Vi arbejder tæt sammen med Commercial Services afdelingerne I disse lande.
 

Vi tilbyder

FMC er verdens største udbyder af produkter og serviceydelser til behandling af kronisk og akut nyresvigt samt immunterapi. FMC producerer dialyseudstyr til hospitaler og leverer også til patienter i hjemmebehandling.

FMC-DK er en virksomhed med en flad organisationsstruktur, og der stilles store krav til den enkelte medarbejders selvstændighed. Miljøet er præget af en åben, social og unik kultur, der bidrager til at FMC-DK fastholder sine medarbejdere i meget lang tid.

Du vil få en alsidig og spændende hverdag i en international virksomhed, der giver dig mulighed for at få indflydelse på det, som berører din hverdag. Du får et grundigt introforløb, som blandt andet indebærer produktkendskab og undervisning.
FMC-DK tilbyder en fast fuldtidsstilling med en attraktiv løn + pension, samt en engageret personaleforening, som arrangerer sociale arrangementer flere gange årligt.

Tiltrædelse: Snarest muligt
Arbejdssted: Høje Taastrup

Send din ansøgning allerede i dag, da vi løbende indkalder til samtale. Har du spørgsmål til stillingen er du velkommen til at kontakte Betina Halberg Simonsen, på e-mail: betina.simonsen@fmc-ag.com

Vi glæder os til at høre fra dig!

ROLE SUMMARY

The US Commercial Division is committed to evolving its go to market model to increase coordination around critical customers and channels, and to optimize activity across the Primary Care portfolio, spanning Vaccines, Antivirals and Diagnostics, Women’s Health, Migraine, and Internal Medicine. A critical area of focus within this brief is establishing sustainable engagement models with new settings of care as the US landscape continues to evolve. Telehealth, now a popular setting of care for an increasing volume of Americans carries urgency in forming standardized partnership and delivery models to support our Primary Care products. Adjacent, Pfizer is committed to building sustainable engagement with other new sites of care, including Digital Health and Hybrid Platforms (e.g. Amazon Clinic, One Medical) and Employers, as they represent an increasingly important channel for Primary Care services and product management, and as plan sponsors, influence commercial pathways across the US healthcare market.

The Telehealth and Employers Channel Lead, US Primary Care will report to the Head of Customer and Channels, and will be responsible for developing, managing, and adapting Channel Strategy and execution planning for the Primary Care portfolio with Telehealth Providers, Digital Health Leaders and establishing Primary Care strategy for Employer engagement spanning the full portfolio, tailored to key segments of interest to large US companies.

Working in close conjunct with Franchise teams, the lead and their team will be responsible for developing and growing Pfizer brand performance in these emerging channels, with initial priority on telehealth. It is expected that this team will develop a standardized approach for Pfizer to engage with both large, embedded telehealth providers (e.g. Teladoc, MDLive – often partnered with Employers), health plan-operated services and independent flexible provider networks (e.g. Wheel, Steady MD) through appropriate commercial and medical education activities. Similar responsibilities and expectations will be applied to emerging digital platforms, and deriving implication for customer-facing coverage through our customer engagement platform.

The lead will also be accountable for working with the Employer Customer Facing team in GAV to develop and grow Pfizer brand presence and impact in the Employer channel, through educational initiatives and direct contracting and event planning in support of on-site and workplace clinics.

ROLE RESPONSIBILITIES

Channel Strategic Planning

• Develop and maintain an authoritative view of the Telehealth and Emerging Primary Care landscape, competitive environment, market trends, economic priorities, and strategic incentives.
• Establish portfolio priorities and opportunities for the US Commercial Division on an annual basis, in collaboration with Enterprise Strategy and Franchise teams and Commercial Leadership input.
• Provide leading insights and strategic awareness to US Primary Care leadership about the changing nature of Primary Care services and patient engagement models, and act as first-line competitive intelligence authority on new entrants.
• Develop and maintain an authoritative perspective of the US Employer landscape and serve as point and orchestrator for enterprise employer engagement via the GAV customer facing team. Articulate realistic aims for Employer interaction balancing the interests of plan sponsors and employee health and wellness with Pfizer Primary Care objectives.

Partner Strategic Planning (Customer)

• Develop and maintain partner-specific strategic plans for key actors in each new channel, aligned to the needs and opportunities of the Primary Care portfolio.
• Ensure account plans reflect US Primary Care priorities and brand-specific objectives, with credible operational paths to realize account goals and performance measures. Measure impact on a semester basis and facilitate and adapt strategic planning and contracting objectives to reflect.

Partnership Execution

• Work with other vested stakeholders across Pfizer, establish senior-level relationships in each priority customer (e.g. B2B Telehealth provider / platforms) and develop, facilitate, and enhance top-to-top account management accordingly.
• Support executive alignment, negotiation, contracting and pull-through, such that Pfizer and Telehealth / new channel partners form closer and more mutually effective working ties and the ability to execute joint programs where applicable, and meet respective portfolio objectives through normal business.

Portfolio and Brand Marketing Execution

• Develop consumer and point-of-care programs and tactics, and customer-facing materials, to support portfolio (unbranded, disease state level) and brand-specific initiatives activity to be deployed either in specific partners or across channel domains.
• Manage consumer creative development in conjunction with CMO, and provider education programs appropriately with the Medical organization.

Resource Allocation

• Partner with US Primary Care Franchise teams to develop rigorous channel forecasts for telehealth, urgent care, and online care delivery platforms, where applicable, based on evolving marketplace, competitive and contracting insights and determine optimal resource allocation across partners and brands to reflect customer and portfolio priorities.
• Ensure marketing activities are held accountable to deliver on or above-target ROI and that disciplined planning processes are conducted at every key stage in the operating plan calendar and approaching major LE windows.

Channel Insights and Performance Reporting

• Establish a single point of focus for the US Primary Care on channel (aggregate), employer, partner and portfolio and brand (specific) performance.
• Partner with key enabling teams in CMO and Digital to provide routine and user-friendly insights and reporting to Primary Care franchise teams and stakeholders.
• Convene regular data and insight review forums and use structured output to refine strategic and account planning, and forward resource allocation decisions.

BASIC QUALIFICATIONS

• Bachelor’s degree and 15+ years of experience, 13+ years with MBA, 10+ years with PhD/PharmD
• Experience in US Healthcare, specific to employer and/or US market access preferred.
• Deep and consistently proven experience in US Emerging Primary Care Channels, ideally encompassing direct tenure at senior levels in either Telehealth and/or consumer digital health providers directly, or within peer pharmaceutical or healthcare providers with direct accountability for new channels. 
• Senior-level experience of developing new channel engagement and partnership models, with proven track record of standing up multiple engagements, establishing enabling contracting and resourcing and pull through / execution via customer-facing and marketing, medical teams. 
• Strategic planning, evaluation, and execution experience, including managing across complex internal management matrices and cross-functional teams to align planning and operational accountabilities. 
• Innovation mindset coupled with a proven track record of translating conceptual opportunities into concrete implementation and resulting programs, yielding direct improvements for patients. 
• Analytical thinker with the ability to organize, process and act on dynamic information flows, and communicate observed trends and insights to senior leaders to inform decision making and actions. 
• Experienced team manager, with pedigree for setting strong cultures of trust and collaboration and reputation for working well with adjacent peer and cross-organizational stakeholders. 

Other Job Details:

• Last Date to Apply for Job: March 26, 2024
• Eligible for employee referral bonus

#LI-PFE

The annual base salary for this position ranges from $226,200.00 to $377,000.00. In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 25.0% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.

Relocation assistance may be available based on business needs and/or eligibility.

Marketing and Market Research

#LI-PFE

ROLE SUMMARY

The US Commercial Division is committed to evolving its go to market model to increase coordination around critical customers and channels, and to optimize activity across the Primary Care portfolio, spanning Vaccines, Antivirals and Diagnostics, Women’s Health, Migraine and Internal Medicine. A fundamental area of focus are Retail partnerships, encompassing National Pharmacy Chains (e.g. CVS, Walgreens), Online Pharmacy (e.g. Capsule, Amazon Pharmacy), Mass Market Retailers (e.g. Walmart, Target) and Grocers (e.g. Kroger, Publix), each being a key step in the healthcare journey for millions of patients across America, vertically integrated stakeholders and increasingly, sites of care for a variety of primary healthcare services. 

The Retail Channel Lead, US Primary Care will report to the Head of Customer and Channels and will be responsible for developing, managing, and adapting Retail Strategy and execution planning for the Primary Care portfolio.  

Working in close conjunct with Franchise teams, retail contracting and analytic functions, the lead and their team will be responsible for developing and growing Pfizer’s Primary Care brands in retail channels and establishing closer partnerships with critical retail customers. This position will be accountable to senior levels of Pfizer US Commercial leadership and the Executive Leadership Team to form and maintain rich strategic plans for the Primary Care portfolio in each of Pfizer’s major retail accounts, providing a single source of strategic insight and performance measurement for the primary care portfolio in the retail channel, and to prepare for and support top-to-top account management with senior stakeholders in priority accounts. 

ROLE RESPONSIBILITIES

Retail Strategic Planning (Channel) 

• Develop and maintain an authoritative view of the Retail landscape, competitive environment, market trends, economic priorities and strategic incentives across chain pharmacy, mass market retailers and grocers where interfacing with Primary Care.
• Establish portfolio priorities and opportunities for the US Commercial Division on an annual basis, in collaboration with Enterprise Strategy and Trade teams and Commercial Leadership input. 

Retailer Strategic Planning (Customer) 

• Develop and maintain retailer-specific strategic plans for the Primary Care portfolio, aligned with Enterprise Trade, while focusing on the needs and opportunities of PCUS medicines, vaccines and patient journeys.
• Ensure enterprise account plans reflect US Primary Care priorities and brand-specific objectives, and that there is a credible operational path to realize account goals and performance measures.
• Measure impact on a semester basis and facilitate and adapt strategic planning and contracting objectives to reflect. 

Retailer Partnerships 

• Working with Enterprise Trade, establish senior-level relationships in each priority retailer and develop, facilitate, and enhance top-to-top account management accordingly.
• Support executive alignment, negotiation, contracting and pull-through, such that Pfizer and Retail partners form closer and more mutually effective working ties and ability to execute joint programs where applicable, and meet respective portfolio objectives through normal business.
• In collaboration with the VP, Channel Management in US Market Access and VP, Retail Customer Facing Lead, within Primary Care, directly manage top-to-top executive planning and coordination across all major Retail accounts, aligning the work of Trade Account Directors, Primary Care Franchises, Access, Education and Programmatic Pull-Through and Annual Vaccine Contracting. 

Portfolio and Brand Marketing Execution & Partnered Programs

• Oversee management of the Primary Care Retail Portfolio Management Team, currently comprising 6 FTEs, and Retail Partnership Initiatives supporting specific brands and the US Primary Care Portfolio, including implementation of digital health initiatives (e.g. VAXASSIST). 
• Ensure the Retail Marketing Team are resourced and able to develop consumer and point-of-care programs and tactics, and customer-facing materials, to support portfolio (unbranded, disease state level) and brand-specific initiatives to be deployed either in specific retailers or across retail channels.
• Empower and enable management of front-of-store creative development in conjunction with CMO, and back of store programs appropriately with the Medical organization.

Resource Allocation 

• Partner with US Primary Care Franchise teams to develop rigorous retail forecasts, based on evolving marketplace, competitive and contracting insights and determine optimal resource allocation across retailers and brands to reflect customer and portfolio priorities.
• Manage aggregate Retail Marketing and Partnership budgets, delivering on media and spend efficiencies where available and securing best value implementation on behalf of Franchises.
• Ensure marketing activities are held accountable to deliver on or above-target ROI and that disciplined planning processes are conducted at every key stage in the operating plan calendar and approaching major LE windows. 

Channel Insights and Performance Reporting 

• Establish a single point of focus for US Primary Care on retail channel (aggregate) and portfolio and brand (specific) performance.
• Partner with key enabling teams in CMO, Enterprise Trade and Digital to provide routine and user-friendly insights and reporting to Primary Care franchise teams and stakeholders.
• Convene regular data and insight review forums and use structured output to refine strategic and account planning, and forward resource allocation decisions. 

 BASIC QUALIFICATIONS

• Bachelor’s degree and 15+ years of experience, 13+ years with MBA, 10+ years with PhD/PharmD
• Experience in US Healthcare, specific to employer and/or US market access preferred.
• Deep and consistently proven experience in US Retail, ideally encompassing direct tenure at senior levels in either Retail Pharmacy and/or consumer retail chains directly, or within US Pharmaceuticals with direct accountability for the channel and with track record of interfacing with and managing pharmacy accounts.
• Senior-level experience of consumer healthcare management, either directly via portfolio accountabilities or indirectly through consumer healthcare marketing or program responsibilities, covering understanding of consumer goods promotion in-store and associated category management
• Direct contracting experience, ideally extending to include Vaccination contracting, distribution and pull-through and strong working knowledge of pharmacy benefit management, pharmacy services and in-store management.
• Strategic planning, evaluation, and execution experience, including managing across complex internal management matrices and cross-functional teams to align planning and operational accountabilities.
• Innovation mindset coupled with a proven track record of translating conceptual opportunities into concrete implementation and resulting programs, yielding direct improvements for patients.
• Analytical thinker, able to organize, process and act on dynamic information flows, and communicate observed trends and insights to senior leaders to inform decision making and actions.
• Experienced team manager, with pedigree for setting strong cultures of trust and collaboration and reputation for working well with adjacent peer and cross-organizational stakeholders, given the matrixed nature of Pfizer Retail management.

Other Job Details:

• Last Date to Apply for Job: March 26, 2024
• Eligible for employee referral bonus

#LI-PFE

The annual base salary for this position ranges from $226,200.00 to $377,000.00. In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 25.0% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.

Relocation assistance may be available based on business needs and/or eligibility.

Marketing and Market Research

#LI-PFE

[What the role is]
As a support staff, your role is to support policies and schemes in specific functional areas.

[What you will be working on]

You will provide administrative support in the Procurement Services Department.

[What we are looking for]

You should have background in Finance/ Business/ Accounting or equivalent field and with at least 2 years of relevant work experience in Procurement. Proficiency in the MS Office and financial software applications is essential. Experience in public service procurement practices, data analytics and digital visualisation tools will be an added advantage.

Applicants may check their application status at the end of 8 weeks from the closing date of this job posting.

PURPOSE AND SCOPE:

The IT Control Specialist supports the Corporate ICS team in the further development of the internal control system. Contributes to the mitigation of IT risk and ensures IT compliance with Sarbanes- Oxley (SOX) requirements. Provides guidance, support and subject matter expertise and works directly with IT management in implementing/documenting/testing controls and remediating identified deficiencies. Also works closely with the external auditor to collaboratively determine how to best resolve identified SOX IT deficiencies. Furthermore, becomes a subject matter expert of our ICS ecosystem (SAP Process Control, SAP Analytics Could, Celonis, etc.) and drives innovation such as control automation.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Work with IT management to ensure appropriately designed controls are implemented for all in-scope entities and divisions and perform testing to validate their operating effectiveness throughout the fiscal year.
• Facilitate regular meetings with the FMC IT regulatory function and IT management to plan the documentation updates and testing of SOX IT controls.
• Analyze SOX testing results, making recommendations to facilitate management’s remediation and/or identification of mitigating controls for all FMC IT deficiencies.
• Supports IT management as the principal interface between external auditor and the FMC IT functions.
• Performs the annual SOX 404 scoping exercise to determine if there are any changes to IT data centers, applications or related processes which should be considered to determine what is in scope for SOX 404 purposes.
• Perform IT control assessments of any new entities, divisions and processes deemed material to the financial reporting process or in the scope of the external audit. Work with local IT management to develop and implement IT general controls and IT application.
• Maintains current knowledge regarding changes to SOX compliance regulations and ensures that FMC adjusts methodologies in response to the changes by issuing guidance and instructions to the appropriate IT stakeholders and personnel. Determines and recommends improvements to current risk management controls as needed.
• Leads implementation of major special projects and initiatives related to auditing automation software and applications to manage governance tasks and SOX financial reporting functions.
• Support and partial responsibility for the rollout as well as the planning and monitoring of automated controls.
• Updating of ICS information documents (presentations, knowledge cards, quick reference cards, ICS handbook)
• Support in the preparation and implementation of ICS-relevant meetings and training sessions
• Support the following positions: Corporate Head of Internal Controls, Internal Control Team Lead, Internal Control Team Members, Corporate ICS Manager

EDUCATION AND REQUIRED CREDENTIALS:

Degree in computer science, business informatics, business administration with IT focus or similar Professional certifications such as CISA, CISM or CISSP are a plus.

EXPERIENCE AND SKILLS:

• 2- 5 years of professional experience (e.g. IT Audit, Consulting, GRC or internal audit functions)
• Convincing personality and excellent communication skills
• Experience in IT auditing, audit-related consulting (ICS, auditing, risk management),
• IT affinity and confident handling of MS Office
• AP GRC Process Control and basic technical knowledge of SAP
• MS Office

Reporting to the Customer Insights Lead, the person in this role will lead a team responsible for all global market research efforts for pipeline oncology assets by providing unbiased, objective, in-depth insights to inform business decisions, including tumor strategies and pivotal go/no-go decisions.

The Director will provide strategic oversight of multiple oncology pipeline assets and is a thought partner to cross-functional leadership teams, including leaders of Commercial Strategy and Innovation, Medical Affairs, Program Leadership, Clinical Development, Global Market Insights, Global Value and Access and others. Through primary and secondary market research and analysis, she/he will provide guidance to her/his team to support the full spectrum of insights and research needs of the organization and works to embed an external market point-of-view into the strategic direction of portfolio oncology pipeline prioritization and planning.

This role is dynamic, fast-paced, highly collaborative, and covers a broad range of strategic topics that are critical to our business. The successful candidate will join Customer Insights colleagues that are constantly helping drive the business through proactive thought leadership, innovative research capabilities, and the ability to communicate complex and dynamic information in new and creative ways.

ROLE RESPONSIBILITIES

Role definition and Key Accountabilities include, but are not limited to:

Market Research

• Lead with a strong understanding of all types of primary market research techniques, both qualitative and quantitative, to fulfill organizational insight needs:

• Formulate business questions, design research to answer them, and collect and assess data.
• Identify implications, develop presentations with clear story lines, integrating new data and existing team knowledge and communicating key insights and recommendations.
• Effectively present insights to various stakeholders.
• Collaborate with other insights and analytics leaders to help synthesize all available information to produce a comprehensive point of view and deliver clear and actionable recommendations
• Experience with oncology secondary data sources (e.g. patient claims, EMR, sales, etc) to triangulate with market research information and inform opportunity assessment

• Support strategic decision making across functional areas.

• Work with across-functional leaders and stakeholders from a wide variety of functions, such as Commercial Strategy and Innovation, Clinical Development, Business Development, Medical Affairs, Research, Therapeutic Area teams, to understand strategic issues.
• Provide a holistic, objective and analytical viewpoint of the market opportunities through ongoing situation analysis and superb understanding of market dynamics, customer and stakeholder needs, and competitive activities.
• Drive strategic thinking and serve as a market insights leader to the US or Global product teams by answering key business questions to define commercial strategies and tactics and drive investment decisions

• Identify informational gaps within the Customer Insights team and cross-functional teams, and plan and coordinate efforts to address those gaps.  Project examples include, but are not limited to, the following:

• Evaluation of target product profiles through qualitative market research with physicians
• Quantitative market research to assess potential product market shares given current and future market dynamics
• Use of syndicated databases to assess market size, treatment patterns, and competitive landscape

• Lead dialogue with local and global analytical teams to adapt global strategies to the local markets.
• Experience and ability to work cross functionally with Legal, Compliance, and Drug Safety to ensure best practices are followed and audit preparedness as necessary.

Team Leadership

• Build, manage, coach a team of direct reports, prioritizing their focus and efforts on an ongoing basis to meet dynamic needs of the large organization, coordinating with internal stakeholders and corporate alliance partners, where applicable
• Contribute to the advancement of Customer Insights capabilities and seek to share knowledge and expertise with other colleagues.
• Lead alignment with other insights analytic functions to ensure cohesive activities with our stakeholders and facilitate best practice sharing.

Vendor/Offshore Resource Management

• Develop, commission and contract innovative complex and impactful research through preferred vendors
• Create and manage budgets associated with assigned activities
• Direct workload of flexible staffing resources and identify the need for changes in flexible resources
• Be accountable for continuous improvement, as well as the identification/ utilization of new capabilities to maximize the competitive advantages of the business
• Accountable for meeting compliance and Corporate SOP obligations of all Primary Market Research projects

REQUIRED BASIC QUALIFICATIONS

• 10+ years of professional experience, with 7+ years in analytics or consulting roles
• Extensive experience and knowledge in quantitative and qualitative market research methodologies
• Understanding of pharmaceutical development and commercialization process, as well as industry competitive dynamics
• Ability to effectively manage multiple competing priorities under ambiguity and uncertainty, and act without having the total picture; outstanding project, budget and vendor management skills, and ability to solve operational problems.
• Demonstrated success defining business information and insight needs and translating those to specific deliverables; understanding of biopharmaceutical commercial market data sources
• Ability to assess and direct vendor technical capabilities and manage risks in the analytic process
• Ability to be flexible, prioritize multiple demands, deal with ambiguity, and lead teams through complex and challenging cross-functional projects
• Strong understanding of legal and regulatory environment in pharmaceutical promotions, and pharma industry guidelines.
• Outstanding interpersonal skills, and excellent verbal and written communication skills.
• Ability to hire and develop direct reports.
• Comfort with senior management and knowledge of senior management though processes; ability to speak their language and address their needs.

PREFERRED QUALIFICATIONS

• Prior managerial experience
• Healthcare and Pharmaceuticals industry experience
• Prior oncology knowledge and experience

OTHER SKILLS

• Strong MS Excel and PowerPoint skills
• Proven ability to act as a strategic partner with the capacity to quickly establish relationships of trust, credibility, and be seen as a driving partner to commercial clients

Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS

20% Travel Expected

Relocation support available

Work Location Assignment:  North America - Any Pfizer site

ADDITIONAL DETAILS

• Last date to apply for Job: March 23, 2024.

The annual base salary for this position ranges from $161,600.00 to $269,400.00. In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 20.0% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.

Relocation assistance may be available based on business needs and/or eligibility.

Marketing and Market Research

ACCOUNT MANAGER TILL FRESENIUS MEDICAL CARE

Vi söker en driven och säljande Account Manager inom området hembehandling.

Vill du bli en del av ett starkt team och vara med att utveckla och driva framtidens dialyssjukvård. Då kommer detta intressera dig.

Som Account Manager ansvarar du för försäljning och utveckling inom ditt arbetsområde. Arbetet inkluderar förutom försäljning även strategisk planering, utarbetande av handlingsplaner samt projektarbete. Du är intresserad av att skapa långsiktiga kundrelationer inom ett brett kundsegment med fokus på att driva försäljning och göra avslut. Du ska ha ett öga för att skapa affärer och se nya möjligheter.

Du kommer också att arbeta med och ansvara för de upphandlingar som inkommer inom ditt ansvarsområde.

Arbetsuppgifter

• Analysera försäljning- och marknadsutveckling i distriktet samt driva försäljningen och jobba mot uppsatta försäljningsmål
• Planera aktiviteter och bearbeta målgruppen som bland annat utgörs av upphandlare, läkare och sjuksköterskor
• Ansvara för planering och genomförande av projekt/samarbeten gentemot kund, samt andra beslutsfattare
• Kartlägga och bearbeta nya potentiella kunder samt utveckla samarbetet med befintliga kunder
• Ansvara för utbildningar gentemot kund
• Hantera upphandlingsarbete
• Delta på utställningar och mässor

Rollen innebär också

Rollen är på heltid och startar så fort rätt person kan vara på plats. Huvudkontoret ligger i Sollentuna, Stockholm. Tjänsten kan utgå från annan ort än Stockholm och kommer innebära en del resor inom Sverige.

Kvalifikationer

• Högskoleexamen inom sjukvård
• Meriterande med erfarenhet av arbete som säljare/produktspecialist inom sjukvård
• Erfarenhet av arbete inom sjukvården, helst inom njurmedicin
• Van användare av Office-paketet
• Behärskar svenska och engelska i både tal och skrift
• Innehav av B-körkort

Som person är du självgående med starkt driv och stor initiativförmåga, utan att underskatta samarbetets betydelse. Det som kännetecknar dig är att du är kreativ, resultatfokuserad, du motiveras av att ha tydliga mål och du känner ett stort engagemang i ditt arbete. Du är tydlig och förtroendeingivande i din kommunikation, och du tycker det är viktigt att strukturera och organisera ditt arbete. Du har inga problem att prata inför mindre och större publik.

Du ska ha möjlighet och vilja att resa inom Sverige.

Vad kan vi erbjuda dig?

Fresenius Medical Care är en världsledande leverantör av produkter och tjänster för personer med kronisk njursvikt. Vår strategi är inriktad på hållbar tillväxt. Vi strävar efter att ständigt förbättra livskvaliteten för patienter med njursjukdom genom att erbjuda innovativa produkter och ett behandlingskoncept av högsta kvalitet.

Vi har också en tydlig förståelse för att det krävs mycket mer än att bara investering i utrustning för att kunna leverera vård av högsta kvalitet. Det handlar till slut om våra patienters upplevelse av kvalitet och deras erfarenhet av det vi levererar. För att nå dit behövs engagemang, energi och passion från våra anställda.

Passion och engagemang är därför något vi aktivt jobbar med på Fresenius Medical Care. Som arbetsgivare är vårt mål att utveckla, uppmuntra och stödja våra anställda så att de känner sig värdefulla och engagerade i sitt arbete. Genom att investera i kompetens skapar vi en miljö där människor delar idéer, uppmuntrar varandra och växer professionellt.

Vår vision är att skapa en framtid värd att leva i. För patienter. Världen över. Varje dag.

Fresenius Medical Care Sweden

Account Manager ansök nu

PURPOSE AND SCOPE:

Reporting to the Senior Director, Business Partner Communications Lead Care Enablement, the Business Partner Manager for Care Enablement Communications is responsible for working directly with business leadership to actively support Care Enablement (CE) in the development and implementation of communication activities based on the business objectives and content CE delivers. This Manager will play a key strategic communications support role for Care Enablement, helping to ensure the execution of both internal and external CE communications objectives. Internally, this role will support CE communications planning and ensure overall alignment with the broader FME corporate communications agenda. They will work with CE BP leadership to help catalogue and prioritize CE communication needs and coordinate with CoE personnel to ensure the timely execution of drafted communication requirements. Externally, they will support CE / CBS communication needs, inclusive of PR, social media, website, SEO and analytics requirements. They will additionally support the implementation of corporate branding across the CE organization.

The ideal candidate is an experienced communications professional, who has worked in an integrated global corporate communications environment and has demonstrated experience in employee engagement campaigns. The candidate should be a proactive communications professional, capable of addressing multiple, complex facets of medical product communication concurrently at a global scale. To do this, they should strive to optimize available tools and resources in ways that deliver Care Enablement communication needs most effectively within a Global Communications organization.  

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Support worldwide internal and external communications for the Care Enablement organization, ensuring that business objectives are addressed and CE content is delivered effectively across all necessary audiences.
• Partner directly with CE leadership to define and execute on an internal communications plan that reflects CE business and strategic priorities.
• Support execution of communication requirements and strategy for CE leadership communications.
• Support CE editorial planning, ensuring timely execution and implementation of communication requirements.
• Support the development of communication cadences and sequencing that ensures CE employees remain engaged and connected to CE strategic priorities.
• Where necessary, serve as communications advisor and provide executive communications support for leadership within select Care Enablement business units.
• Partner with CBS to execute and implement the external communication needs for CE (PR, Social Media, Website, SEO, Analytics).
• Support implementation of Corporate Branding and SOPs across the CE organization.
• Help track channel communication effectiveness metrics and recommend actionable changes for Care Enablement based on data and insights to improve results; ensure segments and functions align with these metrics.
• Collaborate effectively with other BP leadership to ensure ongoing planning and resourcing alignment with the global communications calendaring process.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

• The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Occasional travel required.

SUPERVISION:

EDUCATION:

• Bachelor's degree or similar in Communications, Sales Management, Business Communications, or similar field(s)

EXPERIENCE AND REQUIRED SKILLS:

• 5-10 years of experience in corporate communications, including employee communications, business communications and marketing; demonstrated experience supporting global communications teams, plans and programs preferably for a Fortune 500.
• Proven track record of results in a comprehensive medical communication or change communications role.
• Proven track record of results in leading employee communications campaigns.
• Ability to analyze data and make data-driven decisions.
• Demonstrated ability in handling major reputational issues, crises, and business issues.
• Understanding of governmental issues that affect business priorities.
• Strong verbal communications skills, as well as excellent presentation skills.
• Ability to identify, assess, understand, and make appropriate recommendations to meet business needs.
• Experience creating effective messaging for a range of audiences.
• Problem-solving skills, with specific focus on developing new, creative ways to drive communications in a changing business environment.

PURPOSE AND SCOPE:

The Sr. Talent Acquisition Partner EMEA is responsible for full-cycle talent acquisition duties leading to attracting and hiring best-in-class talent for a variety of Corporate positions with a high focus on positions in Germany and EMEA. In addition to full-cycle recruiting duties the Sr. TA Partner EMEA is responsible for the preparation of documents and related administrative duties as required by our Works Council’s Collective Bargaining Agreement, these duties will include responsibility for both their own requisitions as well as assisting teammates residing outside of Germany.  Supports FMC’s mission, vision, core values and customer service philosophy. The incumbent adheres to the FMC Compliance Program, including following all regulatory and division/company policy requirements.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Leverage all of the internal/external tools and resources to develop a strategic, multi- faceted full-cycle recruiting and sourcing plan to insure a consistent flow of qualified candidates is met to fulfill the department’s key business objectives.
• Ensure regular communication to all stakeholders on recruitment metrics, trends, and other impactful measures that impact the sourcing and selection of talent.
• Partner with hiring managers and HRBP’s to assess talent needs and provide expertise and guidance around hiring plan and strategy, driving the full end to end recruiting cycle.
• Determines applicant qualifications by phone screening and interviewing applicants and comparing qualifications to job requirements.
• Coordinate interviews with hiring groups.
• Gather interview feedback.
• Balance the customization of individual TA solutions with the alignment of the TA vision and the adherence to consistent FMC practices
• Effectively partner with hiring managers and executive leadership to better understand business needs and assess position goals and requirements in relation to TA activities.
• Other duties as assigned.

EDUCATION:

• Bachelor’s Degree required; Advanced Degree desirable

EXPERIENCE AND REQUIRED SKILLS:

• 5+ years of related experience in dedicated staffing or recruitment role, ideally for a large multi-national company.
• Prior experience working with HR Business Partners, Hiring Managers/Clients and Candidates residing in Germany is required.
• Prior experience working for a German company with a Works Council required.
• Prior experience operating Workday and Excel is highly advantageous.
• Fluency (spoken and written) in both English and German is required.
• Onsite presence in our Bad Homburg headquarters at least 2-3 days per week is required.
• Ability to build relationships and establish credibility and rapport.
• Proven track record of exceptional customer service skills.
• Excellent marketing and public relations skills with the ability to communicate clearly and professionally.
• Ability to work independently, multi-task and prioritize detail-oriented work while observing deadlines.
• Excellent verbal and written communication skills with an ability to adapt messages based on the audience.
• Solutions oriented and collaborative focused mindset.
• Under minimal supervision, demonstrate strong planning and organizational skills with the ability to set priorities, plan and coordinate activities.
• Self-motivated with ability to take initiative and to drive projects to closure.
• Ability to work with and communicate with all levels of the organization.