Total 6 Customer Service job vacancies in FXO/USA/FK04300206/Richmond VA Southside

Duties include but are not limited to:

Program Development and Support

• Assists in the development, coordination and implementation of a comprehensive interdisciplinary movement disorders program
  designed to facilitate the delivery of services to veterans with Parkinson's disease and other movement disorders and their caregivers. This requires the incumbent to identify the needs and requirements of the veteran population, services they are not able to access on their own, partners in the community who are willing to provide services or will jointly develop services.
• Assists with coordination of interdisciplinary referrals for caregivers and their Veterans.
• Provides resources and referrals to caregivers who provide care for their Veterans.
• Reviews Veteran and caregiver referral and resource utilization, participates in COE team meetings, and ensures continuity of care by maintaining communication and documentation.
• Monitors and evaluates utilization of referrals/resources, trainings, Veteran appointments, caregiver needs and makes recommendations for improvements for the Richmond Southeast COE Programs.

Data Management & Reporting

• Locates, organizes, develops and reports on all data for performance measures and reports this data to the care team weekly, and to the Administrative Officer and PADRECC Director in completing required administrative tasks such as quarterly reports which are presented to the Medical Center Leadership, VISN Leadership and VA Central Office.
• Assists in the planning, review, and reporting of data/statistical results of program/project studies; performs basic analysis of the data and generates a variety of reports; coordinates incoming data from a variety of sources, reviews documents and reports for omissions and inconsistencies, and ensures data entry is complete and accurate.
• Enters pertinent data into an automated tracking system and maintains program-specific data in automated systems to track suspense's on items such as project milestones, progress reports, accomplishments, compliance strategies, etc.

Administrative Support

• Functions as the scheduling expert for the interdisciplinary program model for the PADRECC COE. Performs telephone and walk-in triage and brief assessment to direct Veterans and caregivers to appropriate clinical staff.
• Assists Veterans, families, medical center staff and community agency personnel who are seeking PADRECC and other support services. This may include identifying and contacting available nursing staff and providers in response to the urgent needs of Veterans, families, and caregivers.
• Maintains a report of the telephone, call received and walk-in contacts.
• Screens all calls and visitors for the PADRECC COE program, answering most questions on established policy or routine matters.
• Ensures timely response to team members that potentially have an emergent or urgent care need through prompt identification of the problem and appropriate team referral.
• Interacts with visitors and co-workers in a courteous, tactful, helpful manner, exercising mature judgment and diplomacy.

Budget Management

• Assist the Administrative Officer with tracking monthly and annual COE funding for assigned program fund control points.
• Assist in preparing yearly funding requests.
• Performs other related duties as assigned. In addition to the full performance duties, the PSA works collaboratively as a member of an interprofessional clinical team and assists with monitoring community care referrals and cost savings with program
  expansion initiatives and development.

Work Schedule: 7:30 am to 4:00 pm, Monday - Friday
Telework: Ad hoc only
Virtual: This is NOTa virtual position.
Position Description/PD#: Program Support Assistant/PD014210
Relocation/Recruitment Incentives: Not authorized
Financial Disclosure Report: Not required

Starting at $51,161 Per Year (GS 7)

Protective Care Group are looking for our next Support Workers who are committed to supporting the children and young people in our care by cultivating a safe, caring and loving environment.

Our young people have faced incredibly challenging beginnings in life. As a result of their past trauma, they are now navigating not only the complexities of being a teenager but also the difficult process of healing and understanding their experiences. This does often result in some very challenging behaviour therefore you must be comfortable with behaviours and needs such as absconding, self-harm, sexualised behaviour, attachment disorder, trauma, criminalisation and physical violence.

While this role can be challenging, it’s also incredibly rewarding and, most importantly, FUN. Our young people love getting out and being active—we’ve spent days hiking, kayaking, playing football, cooking nutritious meals and enjoying pamper nights. If a young person wants to do something, it’s our job to ensure it happens safely and with care.

Considerations before applying:

-You will be placed in a team anywhere within the North East of England so flexibility in travel and staying away from home is essential.
-A full UK manual driving license is a requirement for this role, our young people like to get out and about!
-We adopt a flexible approach to working as all of our young people are different. Shifts will typically follow a 4 on, 4 off pattern, including both 12 hour day and 12 hour waking night shifts, often your day shifts will be followed by a sleep in.

Requirements
-If you hold a Level 3 qualification in Child and Residential care (or a suitable alternative) that's a bonus but for the right person, we will support you in obtaining this.
-If you have an outgoing personality, are willing to get stuck in and have fun, this could be the perfect role for you!
-An understanding of trauma and its effects on behaviour will be an advantage but training will be provided.
-Understanding of what safeguarding means and the importance of safeguarding within this role.
-Full right to work in the UK and a valid UK manual driving license.

Benefits

The ultimate reward for this job is knowing that you’ve made a difference to a young person’s quality of life and future prospects, but our Support Workers also benefit from:

-Security - PAYE role, so no need to worry about consistency of shifts and pay
-Remuneration - competitive basic salary of £32,000 plus uplifts for each shift you work with a young person and for sleeping nights, paid annual leave, company sick pay, company pension
-Investment in you - training you need to do your role well, including paying for you to complete your NVQ Level 3 in Residential Childcare if you do not already have it, progression plan and training to help you get to where you want to be
-Dedicated wellbeing support from management, internal Wellbeing Specialist and free confidential counselling services
-Active and generous refer a friend scheme

To deal politely and efficiently with patients as the first point of contact for anyone visiting the surgery or calling on the telephone. Dealing with visitors and as a member if the practice team, provide a courteous and helpful service. To ensure patient confidentiality is respected at all times and to adhere to the Data Protection Act. Making routine and emergency appointments for patient to see their doctor. Checking patient details on clinical system. Deal with requests for home visits. Answer queries with regard to results of recent tests e.g. bloods, urine or x-ray. This includes contracting the hospital(s) for these results if necessary. Inform patients, when directed by a doctor, of the need to make a follow-up appointment at the surgery. Accurate completion of registration forms and Dealing with relevant forms and updating Medical Record Envelope ( MRE ) and computer when patients change name and/or address. Preparation and computer input of claim forms such as GMS forms. Take in requests for repeat prescriptions, hand out completed prescriptions, cancel appointments when necessary, contact the patients (s) and re-book if required. Book patient hospital transport when required. Contact the emergency when necessary. Filing, photocopying and organising medical notes. Issuing of computerised repeat prescriptions. Assist in ordering and stock control of relevant stationery. Checking and tidying of consulting rooms between surgeries and keeping waiting area clean and tidy. In the morning, open the surgery and ensure everything is ready for the upcoming session. In the afternoon, close the surgery and ensure everything is locked up properly and the alarm is set. Administrative Duties Scanning documents onto clinical system and/or computer. Other administrative duties as required and agreed. Ensure the exiting patient information is correct and up to date and ensure that reception area is tidy up and maintain cleanliness in the kitchen facilities when necessary. Other Duties Preparation of refreshments to senior staff and their visitors. Practice shopping such as postage stamps, tea, coffee etc. Any other relevant duties as mutually agreed.

About the Role
We are looking for a Receptionist who offers an accessible, efficient and client-focused service that meets the diverse needs of our stakeholders. The Receptionist will be required to support the Learner Services team by responding to general enquiries linked to the admissions and enrolments process.
About You
The successful candidate must be strong in both verbal and written communication and be comfortable supporting students, visitors, and colleagues with any reception desk enquiries, phone calls and emails. The successful candidate should be proficient in Microsoft 365 and have some experience using an MIS system.

Join Our Team as a Teaching Assistant/ Learning Support Assistant in Richmond upon Thames, London!

Are you passionate about making a difference in the lives of students with Special Educational Needs (SEN) or Social, Emotional, and Mental Health (SEMH) challenges? We are seeking dedicated individuals to join our inclusive school community.

Role Overview:
- Position: Teaching Assistant/ Learning Support Assistant
- Location: Richmond upon Thames, London
- Start Date: Immediate, pending registration completion
- Contract: Full-time, 5 days a week
- Pay: £85 to £110 per day (dependent on experience, school, and location)
- Contract Type: Long-term temporary with potential for permanent placement

Requirements:
- Must have or be willing to obtain an Enhanced DBS check
- Experience in educational settings is essential
- Experience working with SEN and/or SEMH students is desired

Responsibilities Include:
- Supporting the learning and development of students in the classroom
- Assisting with individual education plans and behavioural management strategies
- Collaborating with teachers and SENCO to create inclusive learning environments
- Providing pastoral care and emotional support to students
- Engaging students in educational activities and promoting independence

Why Choose Us?
- Opportunity to make a meaningful impact in students' lives
- Supportive team environment with professional development opportunities
- Potential for career progression and permanent placement

Apply Today: If you are dedicated, compassionate, and ready to contribute to an inclusive educational setting, we want to hear from you! Take the next step in your career by sending your CV. Join us in shaping futures and fostering a supportive learning environment for all students.

Together, we can inspire and empower every student to achieve their full potential!

APPLICATION REQUIREMENTS FOR VERITAS EDUCATION
- All applications are subject to an Enhanced DBS Disclosure, professional reference checks, Overseas Police Clearances (if applicable) in line with our stringent safeguarding policy
- Your CV must cover the last 10 years of employment history where possible and all employment breaks must be explained
- You must have legal right to work in the UK
- You must be willing to attend a registration interview

Veritas Education work with a variety of schools covering a wide geographical area. We deal with teaching placements at Primary, Secondary and college level as well as support staff positions also within these.

Disclaimer

'Nothing within the above advert was in any way designed or intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation. Veritas Education is an Equal opportunities employer and is proud in the knowledge that all placements are made on merit and suitability. We accept applications from all sections of the community.'

Head of Business Support

MG2 £66,318 to£80,874

12 months fixed term

An exciting opportunity has arisen for a Head of Business Support within the Adult Social Care and Public Health Directorate at Richmond and Wandsworth Better Service Partnership.

The Head of Business Support covers a wide range of functions including business support to the Social Care and Public Health teams, as well as the directorate’s Senior Management Team.In this role you will lead key areas of work within the directorate including Health & Safety, Equality, Diversity and Inclusion, Freedom of Information and Subject Access Requests, Member Enquiries, and Executive, Admin and Recruitment support.

The role has six direct reports and an overall responsibility for Business Support services covering 47 staff.

As Head of Service, you will:

• have strong experience of providing business support within a social care department
• be an experienced manager with a leadership style that inspires and motivates people, with experience of developing and managing staff to provide an outstanding business support service
• have a vision for how business support services can be provided in future, making best use of digital technology.

For an informal discussion about this role, please contact Sarah Evans, Director of Business Resources Adult Social Care and Public Health viaSarah.Evans@richmondandwandsworth.gov.uk

Closing Date: Sunday 10 November 2024

Shortlisting Date: w/c 11 November 2024

Interview Date: w/c 18 November 2024

Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone.We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. This campaign is anonymised.

All internal applicants for this secondment must seek permission from their current line manager before applying. Failure to do so may result in the secondment not being authorised.

We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know.

We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment.Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.