Total 4,441 Customer Service job vacancies in Enfield, London, EN1 1TH

**Please refer to job description, person specification and trust values, for outline of skills, knowledge and experience required.**

Please see full job description attached. As a nursing leader, the post holder will work closely with service users, clinical, operational, information and administrative teams across all levels, to deliver high quality care in conjunction with speciality, divisional and trust objectives. They will be responsible for nursing leadership, inspiring and developing the Clinical Nurse Specialist workforce and foster and develop strong collaborative working relationships internally and externally.

For further information on this role, please see the attached detailed Job Description and Person Specification.

Head of Operational Support

Contract Type - Permanent
39 hours per week

Employment Type - Full Time

Clermont Hotel Group offers a rich and diverse portfolio for a range of guest needs, and helps employees forge lasting and successful careers in hospitality. An experienced hospitality company, we offer a warm, guest-centred experience - but we are, at our heart, a people company and strive to connect personally with our guests, partners, investors, and colleagues to create an extraordinary experience for all.

Clermont Hotel Group encompasses unique brands, offering something different for everyone, across our 16 hotels and 5,000+ bedrooms, not to mention our 120+ meeting and event spaces across the capital.

The Role

Reporting to our COO, this role will be responsible for the operational support functions of Food and Beverage, Guest Experience, Security, Health and Safety and Maintenance. This includes how they support and integrate with the hotels in terms of providing guidance, support and technical assistance where required, in order to deliver all areas of the Compass dashboard and to remain compliant.

In addition, the Head of Operational Support will:

* Work closely with Procurement through tendering processes, and subsequent review meetings, in order to ensure that SLA's are being delivered and that hotels are achieving best value. Specifically supporting on the management our third party Housekeeping suppliers

* Work closely with Head of Operational Finance to explore opportunities for cost efficiencies across all lines of the P&L including labour modelling

* Contribute to various operational projects across the business, including being Project Sponsor where instructed by the Chief Operating Officer or Head of PMO

* Ensure that, alongside the brand team, the Brand Operating Standards for each brand are continually reviewed and updated to drive consistency and guest satisfaction, measured on a regular basis, whilst maintaining adequate brand differentiation

* Be the Pillar Lead for the Greener Futures element of the Clermont Hotel Group ESG strategy, which includes chairing quarterly Greener Futures meetings with a focus on Energy, Waste, Water and Carbon initiatives

* Support the Chief Operating Officer in ensuring that robust FF&E plans are in all assets and are being executed on a timely basis

What we look for

* A proven track record of delivery within multiple Hotel General Management roles and ideally in an environment with a strong Food and Beverage focus
* Experience of developing and implementing an effective strategies
* Demonstrable and proven experience of working commercially, creatively and operationally within the hospitality industry
* Experience of working with and influencing key stakeholders to deliver outstanding results

What's in it for you?

* Great development opportunities

* Discounted rates on hotel rooms, food and drink across the Clermont Hotel Group

* Interest free season ticket loans (conditions apply)

* Access to a 24/7 Employee Assistance Program

* Pension and Healthcare Schemes

* Wagestream - get access to earned salary before payday

* Paid volunteering days

* Generous recommend a friend scheme

* Apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent)

* Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal

* Great Recognition program

* ...and many more!

Primary key responsibilities The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels: Maintain and monitor the practice appointment system Process personal, telephone and e-requests for appointments Answer incoming phone calls, transferring calls or dealing with the callers request appropriately Signpost patients to the correct service Initiating contact with and responding to, requests from patients, team members and external agencies Clinically code data on EMIS Photocopy documentation as required Data entry of new and temporary registrations and relevant patient information as required Input data into patients healthcare records as necessary Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team Manage all queries as necessary in an efficient manner Carry out system searches as requested Maintain a clean, tidy, effective working area at all times Monitor and maintain the reception area and notice boards Support all clinical staff with general tasks as requested Processing and distributing incoming (and outgoing) mail Processing repeat prescriptions in accordance with Practice guidelines Dealing with samples Support administrative staff, providing cover during staff absences Action incoming emails and correspondence as necessary Scan patient related documentation and attach scanned documents to patients healthcare records Complete opening and closing procedures Produce, maintain and participate in the receptionist rota for lunch and out of hours cover

We're on a mission to give our colleagues an amazing work/life balance!

Job title: Teaching Assistant

Location: Brick Lane School, Tower Hamlets, London

Salary: £21,508.35 per annum

Hours: 37.5 hours per week; Monday to Friday 8am-4pm

Contract: Permanent, Term Time only

UK applicants only. This role does not offer sponsorship.

Are you a Teaching Assistant committed to improving the lives of young people?

As part of our continued growth we are looking for Teaching Assistants to join our brand new team at our new School based in Tower Hamlets, London.

About the role

As a Teaching Assistant, you will support our Teachers to take a creative approach to teaching pupils according to their educational needs, maximising pupils' achievement, and ability to develop.

This is a great opportunity for a Teaching Assistant who is looking to continue their career in Education and is motivated to inspire learning in pupils with varied and complex needs. Your work will be challenging and rewarding in equal measure and you will be working in a school where we maintain a strong safeguarding culture, where pupils are listened to, respected and involved in as many decisions as possible.

Quality is always top of our agenda and we pride ourselves on the quality of what we do. We are looking for a Teaching Assistant, who can work with individual and small groups of pupils, preparing classrooms and materials, and building positive relationships with pupils to promote interaction and learning. Our Teaching Assistants offer essential support to our Teachers and have the opportunity to assist in the planning and delivery of lessons in a creative and positive setting.

Previous experience of working in an SEN/ASC environment is desirable, however excellent support skills and the right motivation, personal qualities and levels of resilience are just as important. We need people who share our vision to build incredible futures by empowering vulnerable young people in the UK, to be happy and to make their way in the world.

Educated to GCSE grade C or above in Maths and English, you will be calm, engaging, resilient, enjoy working as part of a team, and be genuinely motivated by helping every pupil to reach their potential.

About us

Brick Lane School is a brand-new specialist independent school providing education for pupils with an ASD (Autism) diagnosis from age 5 up to 18. We aspire to provide the best quality teaching and learning to allow our students to grow and develop the necessary skills for them to succeed and lead fulfilling lives in the wider community and in adult life. The school benefits from a fantastic location in the vibrant and cosmopolitan heart of the East End of London and has been refurbished to a very high standard to allow us to fulfil our aspirations. In all of our staff we seek the very best in terms of commitment, compassion and effort in order to meet the needs of the students and to provide a high-quality learning environment where pupils feel safe and can flourish.

The aim of the school is to provide specialist individual support to each pupil, enabling them to reach their potential so they can live fulfilling and productive lives. We will provide the young people with as much freedom as possible while offering a safe and supervised environment. This is achievable due to the dedication and support from a range of employed professionals across the company who are passionate, reliable and understanding including dedicated education, care and clinical teams.

For over 16 years Options Autism have provided care and education to pupil, young people and adults with autism, complex needs and learning difficulties. As part of Outcomes First Group we are leading our sector in setting and delivering new approaches that provide measurable outcomes for those in our care.

We are really proud to say that in 2024, Outcomes First Group were officially certified as a ‘Great Place to Work’ for the fifth year running.

Why join Options Autism?

Benefits

Your health and wellbeing are important to us, so you’ll get an exceptional reward package including:

Life Assurance
Pension scheme with options to increase your contributions
“Your Wellbeing Matters” – access to a wide range of first-class mental health support services and physical health checks
And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that’s right for you, including:

A wide range of health, wellbeing, and insurance benefits
100’s of discount options valid in the UK and abroad
Cycle to Work Schemes
Electric Car Purchase Scheme
Critical illness cover
Family Growth Support - inclusive benefits package covering enhanced maternity and paternity leave, along with paid fertility treatment support.
And that’s not all, we place the outcomes of the pupils and vulnerable young adults in our services at the heart of everything we do, so you’ll wake every day in the knowledge that your role will have a significant positive impact on the lives of others.

We are committed to the safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS.

#1

Our client based in West London is currently recruiting for a Risk Assessor to join their commercial team as soon as possible.

This is a full time, permanent position covering Bristol and surrounding areas.

The purpose of the role is to support with the delivery of all aspects of the water hygiene compliance contracts within their area.

Responsibilities:

• To carry out Legionella Risk assessments, reviews and surveys in line with company procedures and method statements.
• Ensure all survey forms and work records (electronic system based) are complete and accurate.
• Assist with technical development of the risk assessment document
• Ensure all Health & Safety procedures are followed and recorded, and are complete and accurate.
• Ensure all arrangements for visits with clients are made in a timely and professional manner.
• Provide full support to Service Manager, as and when required.

Requirements:

• A detailed working knowledge of the HSE's ACoP L8, HSG274 and HTM-04-01
• An excellent understanding of Water Regulations and hold an appropriate certificate.
• Full Driving Licence

If interested, our client is looking to move quickly and are therefore offering a salary of between £32,000 - £40,000 per annum based on experience and suitability. For more information please feel free to get in touch on 01772 208967 or email at james.glover@servicecare.org.uk

Centre Support Assistant

Based in Victoria, £26k, Monday-Friday, 20 days paid holiday plus bank holidays

A high-quality office provider is looking for a friendly and proactive individual to join their team as a Centre Support Assistant. As the first point of contact for clients and visitors, you will be a crucial part of the operations, ensuring that everything runs smoothly and efficiently, while still providing that excellent customer service.
This role is varied and dynamic, requiring an individual who takes a flexible work approach. You will be responsible for looking after the office spaces, welcoming visitors and supporting day-to-day activities of the centre. Working closely with the Centre Manager and the team, you will help create a professional, organised, and inviting atmosphere that reflects the high standards of the company.

Responsibilities and Duties
- Provide excellent service to colleagues and visitors
- Ensure that communal areas, meeting rooms and office spaces are organised, tidy and welcoming to all
- Be ready to offer support to the reception team when required
- Carry out administrative duties for clients
- Respond to all client queries in a timely manner, contacting the appropriate people if needed
- Have a good understanding of Health and Safety procedures
- Assist the Centre Manager with certain events like Doughnut Friday
- Arrange couriers and taxis if requested
- Create welcome packs for new clients
- Move between centres if additional support is required

The Ideal Candidate
- Great communication skills, via all channels of contact (email, phone, in-person)
- Immaculate customer service
- Previous experience in customer facing roles
- Experience with Switchboard is desirable

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s on this page The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.

Key responsibilities Work with patients, their families and carers to improve their understanding of the patients condition and support them to develop and review personalised care and support plans to manage their needs and achieve better healthcare outcomes. Help people to manage their needs through answering queries, making and managing appointments, and ensuring that people have good quality written or verbal information to help them make choices about their care. Assist people to access self-management education courses, peer support, health coaching and other interventions that support them in their health and wellbeing, and increase their levels of knowledge, skills and confidence in managing their health. Support people to take up training and employment, and to access appropriate benefits where eligible; for example, through referral to social prescribing link workers. Provide coordination and navigation for people and their carers across health and care services, working closely with social prescribing link workers, health and wellbeing coaches, and other primary care professionals; helping to ensure patients receive a joined-up service and the most appropriate support. Work collaboratively with GPs and other primary care professionals to proactively identify and manage a caseload, which may include patients with long-term health conditions, and where appropriate, refer back to other health professionals. Support the coordination and delivery of multidisciplinary teams with the PCN Raise awareness of how to identify patients who may benefit from shared decision making and support PCN staff and patients to be more prepared to have shared decision-making conversations. Explore and assist people to access a personal health budget where appropriate. Identify unpaid carers and help them access services to support them Conduct follow-ups on communications from out of hospital and in-patient services Maintain records of referrals and interventions to enable monitoring and evaluation of the service Support practices to keep care records up to date by identifying and updating missing or out of date information about the persons circumstances. Contribute to risk and impact assessments, monitoring and evaluations of the service Referrals To be responsible for the accurate typing of letters, reports, patient referrals, minutes, statements, memoranda etc using the computer general office packages. To work within established standards for quality, time scales and deadlines. To operate the e-Referrals system according to practice procedures for patient referral letters All other typing duties that may be required Communication including telephone To communicate effectively with other team members, patients and carers. To deal with telephone enquires relating to referral letters, urgent appointments, etc from patients, the clinical team and other professionals giving due regard to patient confidentiality and customer care. To liaise with patients over the phone relating to internal and external appointments and as directed by the practice team To liaise over the phone with a wide range of NHS and other organisations on behalf of the practice team as appropriate taking messages and acting on them as necessary. Meetings To be responsible for coordinating and chairing MDT meetings (Children's MDT, Adults MDT and Nursing Home MDTs) To circulate patients for discussion to relevant parties To be responsible for making sure actions are completed following meeting discussions To minute take Whole Practice Meetings and distribute to all staff and ensure actions are completed General To support the effective administration of the practice which will include various other admin duties and tasks including assisting in the administration of medical student teaching Triaging clinical documents Call and recalls To maintain and develop skills in the use of the practice clinical and office IT systems To provide cover at reception during receptionist meetings/training. To work within all the practice operational policies including Health and Safety. To attend training for development within the post and to fulfil practice requirements. To provide cover for members of the secretarial team during periods of sickness and annual leave To maintain patient confidentiality at all times To carry out all duties with due regard to equality and diversity and rights of patients, carers and colleagues. To carry out all duties with due regard to quality, efficient management of time, workload and resources This job description may be amended to take account of the changing needs of the practice

For further details regarding the role and responsibilities, please refer to the attached Job Description and Person Specification.

To develop and maintain communication with individuals or groups of patients, carers, and staff about difficult or complex matters, overcoming any problems in communication in a difficult situation To communicate with people in a manner which: is consistent with their level of understanding, culture, background and preferred ways of communicating acknowledges the purpose of the communication is appropriate to the context encourages their participation responds to communication of any kind from them. To improve communication through: changing the methods of communicating changing the environment modifying the content and structure of communication reflection on the barriers to effective communication. To confirm that you have accurately interpreted communications. To provide feedback to other staff on their communication at appropriate times. To maintain accurate patient records consistent with legislation and, policies and procedures. To maintain confidentiality during communication consistent with Trust policy and legislation; gaining any necessary authorisation for releasing information prior to doing so.

Working hours: 40 hours per week
Interview Date: Week commencing 2nd December 2024
Founders House Lifehouse located in Whitechapel is looking to recruit an experienced Specialist Support Worker (Substance Use) to join our Homelessness Service Team. We provide residential supported accommodation for up to 123 adult males who are experiencing homelessness.
As a highly competent Specialist Support Worker you will be responsible for taking a lead role in the specialist area of supporting residents with substance use needs, working within a specialist programme to plan and deliver a high-quality support service.
You will be part of the Service Management Team producing a high quality and cost-effective service, supporting the Service Manager and Programme Managers. You will monitor service delivery in line with contractual and organisation requirements.
Successful candidates will be expected to embrace and exhibit behaviours that model our values of integrity; accountability; compassion; passion; respect and boldness working in a way that is trauma sensitive and strength based, within a psychologically informed framework.
In addition, professional working proficiency in Bengali is desirable.
In order to complete your application please download and read the job profile and any other attachments.
In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting.
Appointment subject to satisfactory references, proof of right to work in the UK and Enhanced with barred list adult workforce DBS Disclosure
For details of how to prove your right to work in the UK please click here and please note that we are unable to offer sponsorship.
Please note that any Salvation Army employees who are under notice of redundancy and apply for this position will be given priority consideration.
We reserve the right to close this advert earlier if we feel that we have received sufficient applications.
Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet all the minimum essential criteria for the vacancy.

Working hours: 40 hours per week – 4 nights on, 4 nights off
Interview Date: Week commencing - 2nd December 2024
Salary addition: 10% Night Worker Allowance
Founders House Lifehouse located in Whitechapel is looking to recruit a Night Assistant Support to join our Homelessness Service Team. We provide residential supported accommodation for up to 123 adult males who are experiencing homelessness.
As Assistant Support Worker, you will assist with the delivery of a high-quality programme of support which promotes client choice and control. You will support the Support Worker to address client support needs, enable them to achieve positive life changes and ultimately empower them to lead more sustainable lifestyles.
You will work as part of a team to achieve contractual and quality outcomes with clients.
This is waking night cover as you are expected to respond to emergencies in the evenings and during the night.
Successful candidates will be:

Expected to embrace and exhibit behaviours that model our values of integrity; accountability; compassion; passion; respect and boldness working in a way that is trauma sensitive and strength based, within a psychologically informed framework.

In addition, professional working proficiency in Bengali is desirable.
In order to complete your application please download and read the job profile and any other attachments.
In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting.
Appointment subject to satisfactory references, proof of right to work in the UK, Enhanced with barred list Adult workforce DBS Disclosure and Night Worker Health Assessment
For details of how to prove your right to work in the UK please click here and please note that we are unable to offer sponsorship.
Please note that any Salvation Army employees who are under notice of redundancy and apply for this position will be given priority consideration.
We reserve the right to close this advert earlier if we feel that we have received sufficient applications.
Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet all the minimum essential criteria for the vacancy.

Working hours: 40 hours per week
Interview Date: Week commencing 2nd December 2024
Founders House Lifehouse located in Whitechapel is looking to recruit an experienced Support Worker to join our Homelessness Service Team. We provide residential supported accommodation for up to 123 adult males who are experiencing homelessness.
Working as part of a team and being responsible to the Programme Manager, the successful applicant will have a caseload of residents, provide one to one / individual support programmes in a trauma sensitive and psychologically informed manner.
You will also be supporting and empowering residents through meaningful activities and to move through a structured resettlement programme, promoting choice and control, into the wider community and independence.
Successful candidates will be expected to embrace and exhibit behaviours that model our values of integrity; accountability; compassion; passion; respect and boldness working in a way that is trauma sensitive and strength based, within a psychologically informed framework.
In addition, professional working proficiency in Bengali is desirable.
In order to complete your application please download and read the job profile and any other attachments.
In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting.
Appointment subject to satisfactory references, proof of right to work in the UK and Enhanced with barred list adult workforce DBS Disclosure
For details of how to prove your right to work in the UK please click here and please note that we are unable to offer sponsorship.
Please note that any Salvation Army employees who are under notice of redundancy and apply for this position will be given priority consideration.
We reserve the right to close this advert earlier if we feel that we have received sufficient applications.
Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet all the minimum essential criteria for the vacancy.