Total 425 Customer Service job vacancies in East London, London, RM3 5GX

JOB SUMMARY: The primary purpose of this position is to accomplish maintenance on electronically controlled powered support equipment containing highly complex digital devices and integrated circuits.

NATIONAL GUARD MEMBERSHIP IS REQUIRED. This is an excepted position that requires membership in a compatible military assignment in the Connecticut Air National Guard. Applicants who are not currently a member of the Connecticut Air National Guard must be eligible for immediate membership and employment in the Connecticut Air National Guard. If you are not sure you are eligible for military membership, please contact a Connecticut Air National Guard recruiter at (860) 292-2331 before applying for this position.

The major duties include, but are not limited to:

• Responsible for the accurate interpretation of numerous manufacturer drawings, specifications, operating instructions, and test procedures, to troubleshoot, calibrate, align and repair a variety of highly complex pieces of powered support equipment.
• Performs inspections, preventive maintenance, servicing, repair, and adjustments on complex rotary diesel engines.
• Must independently determine work sequences, specifications, and special procedures to be used to fault-isolate and repair unusual problems in various pieces of powered support equipment.
• Performs intermediate-level maintenance on powered support equipment and nonpowered AGE.
• Troubleshoots, repairs, overhauls, modifies and operates aerospace ground equipment such as AC and DC power generators, various types of internal combustion engines, air compressors, blowers, hydraulic test stands, cabin leakage testers, portable diesel engine driven generators, emergency lighting units, de-icers, heaters, load banks, hydrostatic testers, cryogenic carts, decontamination units, thermal bath, vacuum pumps, flow meters, lavatory service trailers, air conditioners and various pieces of non-powered AGE.

WORKING CONDITIONS: Works indoors and outdoors, in inclement weather, on icy, wet and slippery ramps, aircraft surfaces and work stands, and in temperature and humidity extremes. Subject to the dangers from toxic fumes, oil, heat, fluids, shock, high noise level, possible cuts, abrasions and burns, extremely low temperature cryogenic liquids and extremely high air pressures.

PHYSICAL EFFORT: Physical effort involves stooping, bending, stretching, standing, climbing, and working in tiring and uncomfortable positions. Requires moderate to strenuous physical exertion including pushing and shoving of wheeled AGE. Lifts heavy equipment and components weighing up to 90 pounds.

Starting at $22.57 Per Hour (WG 5-10)

Your new company
My client is based in the education industry. They provide learning services for the council, who in turn provide those services to local schools for their SEN students.

Your new role

• Providing a proficient, effective and timely SEN casework related support function as part of the SEN Strategic and Casework team to support a specialised service related to pupils with SEN.
• To ensure that support functions are administered within priorities set out by the SEN Casework Manager.
• To work closely with the SEN Strategic Casework team to plan, develop, implement and maintain robust administrative processes to support the functions of the service.
• Provide high quality and proactive general business and organisational support to the SEN Strategic and Casework Team, including diary management, word processing, filing, photocopying, handling post, preparing routine and non-routine correspondence, reports, spreadsheets and other documents using ICT based systems, etc as required.
• In particular, ensure tasks are dealt with according to plans and arrangements put in place by SEN Casework Managers, the SEN Statutory and Strategic Process Manager to enable timely responses to work associated with:
  • Assessment and preparing EHCPs
  • Annual reviews by schools, settings, colleges and the Local Authority
  • SEN appeals
  • Complaints, FOI and SAR requests
  • Phase transition processes
  • Pupils transferring between other LAs
  • School funding team requirements
  • Customer care response time standards.
• Organise, administer and attend a range of meetings and specialist panels as required. To include preparing and circulating minutes, agendas and documents, taking minutes, recording and communicating decisions.

What you'll need to succeed
To be considered for this role, you must have proven experience in Administration, knowledge of GDPR and be able to handle day to day tasks with confidentiality. You will need to be IT Literate and have excellent knowledge of Microsoft Word, Excel, PowerPoint and Outlook. The successful candidate must have a current DBS on the update system as you will be handling sensitive information related to pupils with SEN. Experience working within Education would be beneficial but is not essential.

What you'll get in return
This role is a 6-month Temp Maternity Cover but has the potential to be extended. A permanent offer at the end could be a possibility. The position will predominantly be working remotely, with the occasional day in the office when needed. Working hours are 9-5 Monday-Friday. 21 days annual leave entitlement + bank holidays.

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Become a Lead Support Worker with Active Prospects!

Location: Brighton, East Sussex
Salary: £13.65 per hour
Home Type: Adult Complex Care
Speciality: Mental Health, Autism, Learning Disability

Do you want to work for an award-winning company? Active Prospects have been awarded with an Outstanding Best Companies rating in 2021 and ranked on the UKs Best Workplaces 2023 by Great places to work UK! Our training has won various awards and we won Trainer of the year in 2022 at the Learning disabilities and Autism awards

Are you compassionate and have a desire to support people to lead an aspiring life? Are you resilient and able to bring calm and consistency to people who may have previous trauma, complex needs and be living independently for the first time?

Do you like learning, developing your skills, and coaching others to improve lives?

You will need to have previous experience as a support worker, be adaptable, flexible, mature. and be able to lead and coach.

You will need to support our people to gain back their independence through empowerment, active support, positive risk-taking and out of the box thinking. It is important to note that some people being supported may self-harm, have anxiety or on occasion show behaviours of concern. The role is about supporting team members to help people to lead a Gloriously ordinary life which is full of opportunity and where people can reach their goals and aspirations.

At present all the people we support have several hours of 1:1 support during the day as well as some shared support day and night. The ideal people will have a passion for working with people with enduring mental health, a keen interest in the psychology behind complex behaviours that challenge and the willingness to learn and practice Positive Behaviour Support.

Active Prospects is recruiting for lead Support Workers to join our complex care service in Brighton, East Sussex.

Our new Brighton service is close to public transport, with a short walk from the bus stop/train station to the service. Drivers are always welcome – there is free onsite parking available.

In return for your dedicated service you can expect a competitive rate of pay of £13.65 per hour with additional pay on some of the Bank holidays, enhanced pay when you leave to have a baby (maternal, paternal or adoption), Employee Assistance programme with various aspects of free legal support and counselling, support with gaining further qualifications in Social Care (levels 3 and 5), career progression opportunities which have seen 80% of our management progress into their current roles since they’ve started with us as Support Workers, financial awards for successful recruitment referrals and most importantly inclusive, friendly and supportive environment for you to grow and thrive in. Active Prospects has an amazing Induction Programme which ensures that all our employees receive classroom and on the job training and support to prepare them within their new roles.

Get in touch to find out what flexible working opportunities are currently on offer.

What are you waiting for?

Apply today or contact us directly on recruitment@activeprospects.org.uk and 01737 924102 to speak to a friendly Recruitment Advisor.

Please note: all offers are subject to satisfactory completion of our pre-employment compliance standards

Proud member of the Disability Confident employer scheme

*PLEASE NOTE – WE ARE UNABLE TO PROVIDE SPONSORSHIP FOR THIS ROLE*

Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post -Skilled Worker visa: Overview - GOV.UK (www.gov.uk)

As part of the recruitment process for this post, candidates will be required to complete an online literacy and numeracy test and only if they pass this, will they be invited to a formal interview.

We are looking for a highly motivated and enthusiastic person to join our Antenatal Clinic (ANC) team. Are you looking for a new challenge?
MCA Band 2 to work under the supervision of the midwife to assist and support Antenatal women in ANC
If you think you have the skills required and need a new challenge then please contact:


To find out more about the role please email:
loretta.anyanwu@nhs.net

The post holder will act as a member of the multi-disciplinary team, who with support and guidance of registered midwives will provide individualised, family-centred care to women in hospital.

Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.




This advert closes on Thursday 5 Dec 2024

Senior Executive Support Officer (Hybrid) needed in Tower Hamlets, £28ph PAYE - Reference: RQ1418611

This is a hybrid role requiring at least three days in the office. This role is supporting a Corporate Director, so we are looking for a senior Personal Assistant

• To be responsible for providing responsive, high quality, professional and timely executive support to allocated Chief Executive / Corporate Director and for ensuring the Executive Support Team operates efficiently and effectively in a highly pressured environment.
• To provide a responsive, high quality, professional and timely support to the Chief Executive/Directorate Leadership Teams and associated governance including responsibility for all aspects of the smooth running of Statutory Officer and Directorate Leadership Team meetings, from effective forward planning to attending in person to take minutes.
• To work collaboratively with the Executive Support Team Leader to ensure that the services provided by the team are strategically aligned with other functional areas to enable a seamless approach to service delivery and to continually improve policies, procedures and processes that meet business needs.
• To maximise the use of technology to improve processes and workflow, through the identification of improvement and efficiencies, the deployment of new functionality and system enhancements to improve value for money and service provision to internal users.
• To lead the transformational change agenda in support of the Chief Executive / Corporate Director and be the key point of contact to manage and improve the directorate’s liaison with the Mayor, Lead Members, Councillors and other internal and external stakeholders.

This is a full time role on a temporary contract basis

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to kirsty@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

You can also follow us at Twitter/Facebook/LinkedIn or via our website www.essentialemploy.co.uk.

Job Title: Service Charge Analyst
Contract Type: Fixed term for up to 6 months
Salary: £38,266.65 per annum
Working Hours: 35 hours per week, full time
Working Pattern: Monday – Friday
Location: Arlington House, Camden, London

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

The difference you will make as a Service Charge Analyst

You will be responsible for the accurate calculation, construction and issue of all services charges, including both annual revenue charges and major works charges for properties. Be responsible for the accurate calculation and issue of all rents in the housing portfolio, working as required with other departments to achieve this.

About you

We are looking for someone who has:

• Experience in dealing with service charge and rent setting.
• Experience in dealing with variable service charges.
• Experience and knowledge in legislation and regulations.
• Knowledge of property management and experience of calculating and issuing property charges, including services and rents.
• Extensive knowledge of leases, tenancies, legislation and case law in relation to service charges and rents.
• Very good IT skills generally and specifically in relation to Excel.
• The ability to build effective links with relevant stakeholders, both internally and externally.
• Driven and target orientated.
• Commitment to delivering exemplary and industry leading customer service.
• Degree level education.

Why Riverside?

One Housing is part of Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview.

Applications may close before the deadline, so please apply early to avoid disappointment.

Role Profile
Person specification
Knowledge, Skills and Experience

• Responsible for the accurate calculation, construction and issue of all service charges, including both annual revenue charges and major works charges for properties in the One Housing portfolio management, working with other departments to achieve this.
• Responsible for the accurate calculation and issue of all rents in the One Housing portfolio working as required with other departments to achieve this.
• Responsible for the makeup of service charge and rent setting.
• Responsible for the reconciliation of invoices.
• Responsible for actualising end of year accounts. Both Financial and calendar year.
• Responsible for dealing with customers directly, responding to customer enquiries via phone email and email.
• Answering customer calls.
• Resolving CRM cases.
• Drafting complaint, ME, Mayor, general enquiries for Rents and Service charge manager.
• To attend residents meeting regarding rents and service charges.
• Ensure to provide an excellent customer focused professional service to residents and clients ensuring all legal landlord/freeholder obligations are met, ensuring all relevant fees, charges, notices and rents are issued in a timely manner and addressing any queries in relation to these as required.
• To assist the rents and service charge manager in all tasks and responsibilities.
• To advise understand lease terms, statutory measures and One Housing policies relevant to the shared ownership and leasehold properties and its charges.
• To ensure efficient and effective collection of service charges for all properties by ensuring the accuracy of charges and assisting in the resolution of disputes and queries, including First Tier Tribunal (Property Chamber) work and attendance.
• To maximise income to the service and organisation by maximising levels of cost capture when calculating service charges.
• To provide specialist advice and guidance to colleagues and residents on matters relating to rents, service charges and third-party landlords.
• To be responsible for undertaking all statutory consultation in relation to service charges.
• To ensure a good working relationship with relevant One Housing colleagues and stakeholders.
• To proactively ensure that the databases and mapping used for the calculation of rents and service charges is up to date, accurate and contains all the relevant information.
• Meet all targets set and any relevant corporate objectives, including production of KPI’s and stats.
• Regularly consider new strategies, legislation, policies, trends, practices and initiate and implement any changes where appropriate to maximise income collection and deliver a industry leading service.
• Understand Bluebox functions.

Essential

• Experience in dealing with service charge and rent setting.
• Experience in dealing with variable service charges.
• Experience and knowledge in legislation and regulations.
• Knowledge of property management and experience of calculating and issuing property charges, including services and rents.
• Extensive knowledge of leases, tenancies, legislation and case law in relation to service charges and rents.
• Very good IT skills generally and specifically in relation to Excel.
• The ability to build effective links with relevant stakeholders, both internally and externally.
• Driven and target orientated.
• Commitment to delivering exemplary and industry leading customer service.
• Degree level education.

Desirable

• Experience in dealing with service charge and rent setting.
• Experience in dealing with variable service charges.
• Experience and knowledge in legislation and regulations.
• People management experience.
• Professional qualification in property management, facilities management, service charges and rents and/or leadership.

Decision Making Accountability

• The post holder will need to have very good working relationships within the Customer Operations Directorate Finance, One Direct and Housing Operations
• The post holder will be responsible to make good decisions (in consultation with senior managers where necessary) about service charge recovery, budget setting and service improvements.

Other

• Ensure that responsibilities for Health & Safety are properly understood and discharged as defined in One Housing’s Health & Safety Policy and that Health & Safety concerns are promptly and clearly communicated to the appropriate people.
• Comply fully with One Housing’s policies and procedures including the standing orders and financial regulations.
• Comply with the Equal Opportunities and Diversity Policy.
• Comply with the Data Protection Act (all employees will not disclose or make use of for their private advantage any information held on record which is not available to the public).
• Carry out any other reasonable duties as required.

Hello, is it you we're looking for?
Providing care to another person is the greatest gift on earth. Most of us do this naturally every day when supporting family or friends.
If you are a natural caregiver, you are just the person that our wonderful service users’ treasure.
We have part time, full time and bank working opportunities available and can guarantee regular hours on a fixed, flexible work pattern.

You will visit people in their own homes and support their daily routines which enables them to continue to live independently. These individuals truly value the care they receive and our care assistant’s report that this is the best part of their job.
We offer:
• The national living wage of £12.00 per hour
• Paid Holidays (based on number of hours worked)
• Paid mileage.
• A range of flexible hours schedules or a bank working arrangement
• A facility to take a portion of your pay before payday
• Training and development
• Paid shadow shifts
• Regular team meetings, training updates and support visits.
• Free uniform and PPE kit bag
• Employee of the month award
• Refer a friend bonus scheme

It might be a cliché, but as a care assistant you will genuinely be making a difference to someone’s life. Working within the health and social care sector provides a wide range of career opportunities which can lead to management position should you wish to pursue them
No previous care assistant experience is needed, just the desire to care for others. Ideally you will be a driver and have a car. Walking opportunities may also be available.
HRM Homecare are an award-winning organisation who are one of Scotland’s leading independent care providers. We are an innovative and progressive company who value our people and are renowned for our excellent care provision
Why not apply today and we can promise you a speedy and informal interview?

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description. The ideal candidates will be dynamic and forward thinking with a progressive approach to enhancing patient care and safety within urgent, emergency and acute care services. In addition to excellent clinical skills a good working knowledge of care pathways and the patient journey is required, as is priority focus on communication, safe discharge planning and safe patient transfer. Come and be a part of the best NHS trust in England to work for, according to our staff* UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust *In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row. UCLH top trust to work at in England for the second year running! University College London Hospitals NHS Foundation Trust. Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.

This is an exceptional opportunity for an experienced manager to contribute to the delivery of high-quality cancer care. If you are committed to excellence and have the skills required to lead in this critical area, we encourage you to apply. The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.

The post holder will be expected to provide high quality care to patients in the Paediatric Intensive Care, and to provide outreach services to children at risk of deterioration in the inpatient paediatric areas at St Marys Hospital. They will also contribute to the research, teaching and training activities on the Intensive Care unit, including providing educational and clinical supervision. The post holder will work with medical, nursing and managerial colleagues to ensure the continued high performance of the intensive care unit and will share responsibility for junior staff management. They will be expected to participate in governance activities and strategy and business planning activities of the department. The post holder will need to demonstrate excellent leadership skills. They will be expected to undertake the administrative duties associated with the care of their patients. The post holder must be available by telephone and be able to attend the hospital within approximately 30 minutes when on call. The post holder will be expected to participate in the appraisal process and relevant continuous medical education. Please see the attached job description for full details of the role.

Clinical Care The post holder will: Put the patient at the centre of everything they do. Assess and plan the delivery of patient care and take responsibility for implementing and evaluating that care, using an appropriate nursing model Caring for level 2 and level 3. Will be expected to undertake the introduction to Critical care work base module which if successful will gain 30 credits at level 6 (degree level) level 7 ( MSc level). Carry out nursing responsibilities with high standards of care according to Trust Policies, Practice and Clinical Guidelines and National Critical Care guidance. Ensure that documentation is comprehensive, up to date and reflects the nursing care/ interventions given to the patients. The post holder will embrace the philosophy of the multi-disciplinary team and take steps to ensure such working relationships are fostered at every opportunity. Staff will be expected to undertake internal rotation. Practice evidence-based clinical nursing taking steps to ensure that all nursing interventions are justified. The post holder will undertake to learn methods of literature searching, gathering evidence and critical appraisal to underpin nursing practice. Ensure that all equipment is maintained in safe working order and demonstrate competence of how to use the equipment safely and effectively with training and support. Promote psychological care and rehabilitation of critically ill patients. This will include use of patients diaries and increased awareness of critical care follow up. Report all incidents / accidents involving patients, visitors or staff to Matron or the shift co-ordinator, in the first instance. The post holder will ensure that the correct documentation is fully completed and forwarded to the appropriate personnel in accordance with Health and Safety requirements. Report all complaints immediately to the shift co-ordinator and Lead of Critical Care in the first instance. In cases where investigation is required, verbal or written statements and any other evidence, such as copies of documentation, must be provided promptly and professionally. Team Working and Communication The post holder will: Communicate daily with patients, relatives and carers to ensure that they are informed of nursing goals and medical objectives and are involved in decision-making. This requires a high level of interpersonal skill. The post holder will arrange for patients, relatives and carers to see senior nursing or medical staff, as required. Provide support for relatives and patients in a sensitive and respectful manner. Exhibit a thorough awareness of the patient activity in the entire unit regardless of the patient allocation system employed on a shift basis. The post holder will inform the shift co-ordinator of any activity which affects patient care. Actively seek out opportunities to participate in the education of learners allocated to the ward. Supervise a range of clinical skills and conduct teaching. At all times exhibit a nurturing attitude to the students to maximise their learning experience during their allocation. Assist in the induction of new staff to the unit under the guidance of more senior staff. Maintain a dynamic learning environment within the ward, distributing up to date information of nursing practice and developments, and compiling teaching programmes for the ward. The post holder will be aware of the requirements of a quality review of practice learning environments. Promote effective communication within the multidisciplinary team. Act as an effective role model and to attend departmental meetings as required. Professional Development The post holder will: Be responsible for their own professional development and updating by reading the nursing press, attending relevant courses both in-house and external, in line with the NMC requirements. Through the Appraisal and Development System, the post holder will construct a personal development plan in conjunction with the Line Manager that reflects individual and organisational needs. Ensure all professional performance is underpinned by NMC documents, e.g.) Code of Professional Conduct and Revalidation. Acquire new skills and knowledge to expand nursing practice. Will be familiar with local policies, protocols and guidelines. When representing the department, trust or profession, the post holder will ensure that this is conducted in a professional manner. Other Responsibilities The post holder will: Wear uniform at all times, in accordance with the uniform policy. Interact with patients, visitors to the ward, other members of the nursing team and managers in positive, supportive and co-operative ways. Carry out such other reasonably related duties appropriate to the grade, as assigned by the Lead or shift co-ordinator. Be prepared to work across the Trust, if required to do so, to meet the needs of the service. Be responsible for reporting their sick leave directly to the shift co-ordinator or CCU Lead, giving as much notice as possible. Study leave must be negotiated with the CCU Lead/Line manager and must reflect the organisation and individual requirements of the personal development plan. All learning should make a positive contribution to the unit and nurses are expected to share their learning with their colleagues after attending a course or study day.

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.

The post holder will be required to work as part of a skilled theatre team to support the provision of an effective and safe clinical service. Work as part of a team under supervision to provide a safe, effective environment of care for patients, relatives and their carers. Under direction of a registered practitioner, to support a comprehensive level of care is given, maintaining high standards and continuity of care to patients. Support the registered practitioners in the delivery of direct and indirect patient care. Under the direction of a registered practitioner, undertake a range of delegated clinical peri-operative duties including record keeping, patient observations and specimen handling. Assist the theatre practitioners in the checking of sterilised equipment, ensuring related paperwork is in order and completed correctly. Communicate with peri-operative team, patients and their carers in a professional and compassionate manner. To escalate any concerns about a patient to the relevant practitioner immediately. Assist patients when necessary whilst ensuring the dignity of the patient is maintained at all times, e.g. undressing, chaperoning, emotional and physical support overcoming barriers to communication as necessary. Acting as a positive role model for peers, supporting other HCAs as required. Maintain professionalism at all times and respect colleagues. Careful moving and handling of equipment, wheelchairs and trolleys

A full list of roles and responsibilities can be found within the Person Specification for this role.