Total 2,288 Customer Service job vacancies in Durham, North Carolina

VA Careers - Social Work: https://youtube.com/embed/enRhz_ua_UU
Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf
Social Work: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-Social-Worker-Career-Flyer.pdf

The VA Midwest Health Care Network advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.

The incumbent is the Hospice and Palliative Care Coordinator and performs program coordination at least 25% of their time. Program Coordination responsibilities include; ensuring referrals from within the VA Health Care System are addressed appropriately, coordinating team meetings, ensuring effective communications with community hospice agencies for transitioning veterans, serving as a resource for VA staff that make community hospice referrals, and promoting competency in palliative care for all members of the Palliative Care Team and other clinical staff in the VA Health Care System.

Duties include, but are not limited to:

• Subject Expert - The position will be a subject expert for Advance Care Planning via Group Visits, understanding documentation for state and VA process. The position will be a champion for advancing conversations on Advance Care Planning. Subject expert on Life Sustaining Treatment Decisions and Goals of Care conversations.
• Groups - The position will complete regular groups for ACP-GV's. The position will demonstrate an understanding of group facilitation, development, and recruitment. When appropriate the position will utilize telehealth for groups.
• Coordination - The position will coordinate ADP-GV's development and implementation at the assigned facility and/or CBOC's. The position will provide facility education and Veteran recruitment for ADP-GV's. The position will provide training regarding ACP-GV's as requested.
• Psychosocial Assessment - The social worker will develop an assessment of the veteran, family, economic, community, and psychosocial support systems when clinically indicated.
• Clinical diagnosing using DSM-5 and ICD-10 behavior codes - Incumbent demonstrates knowledge in DSM-5 diagnosing and documents diagnostic impressions in psychosocial assessments when appropriate.
• Treatment Planning/Goal Setting - Incumbent demonstrates basic knowledge of psychosocial treatment modalities and demonstrates the ability to implement treatment modalities in working with individuals, families, and groups to achieve treatment goals.
• Therapy - Social worker will provide the veterans and their caregivers with ongoing psychotherapy (group and/or individual) and/or supportive counseling when appropriate. Incumbent is able to demonstrate the ability to utilize the DSM-V to ensure appropriate treatment recommendations.
• Referral to service providers - Throughout the course of treatment the social worker is the subject matter expert on VA and/or community resources.
• Resource Development - The social worker is responsible for developing a resource file of VA and community social service programs and will refer the veteran to needed services.

As the Administrative Support Assistant in this position, you will:

• Monitor and track obligations and expenditures throughout the budget execution phase.
• Process various transactions such as obligations, collections, distributions, reconciliations in the automated financial system.
• Prepare, edit, and finalize correspondence for office supervisors and managers.
• Provide assistance in the completion of records reviews, inventories, and dispositions in accordance with records schedule. Provide assistance organizing the district records library.
• Process daily incoming and out-going mail.
• Provide general information about the office and the lands managed by the Coos Bay District to the public both orally and in writing.
• Provide back-up manning for front reception desk operations.
• Host meetings and training classes.
• Prepare conference rooms or other venues for Timber Sales, or meetings of all kinds.

• Establishes and evaluates performance plans for subordinates; plans and assigns work to subordinates; establishes priorities, milestones, and schedules completion of work
• Utilizes human resources in planning, developing, implementing and modifying VETS' State programs and activities to meet requirements and objectives of the VETS Agency Management Plan (AMP), Performance Budget and the National and Regional Offices. Provides advice and guidance on problem, program responsibilities, projects or studies.
• Represents the Department and provides outreach, briefings, and presentations on VETS and VETS' programs at veterans' service organizations, military installations, and state or local organizations interested in Veterans' employment programs.
• Promotes VETS' programs and cooperative relationships with Veterans, key stakeholders, and community-based organizations, and, as appropriate, with employers and high-level executives and government officials.
• Provides written communication directly to State Workforce Agencies, Organizational Decision-makers, Stakeholders, and VETS' grantees regarding program and regulatory guidance and/or policy related to grants and training.
• Regularly provides written updates to regional, agency and departmental leadership related to program activities and outreach initiatives. May serve as a member of workgroups designed to develop policy recommendations to National Office leadership; routinely reviews and provides input to draft guidance and policy development.
• Serves in an advisory capacity and provides technical assistance to State Workforce Agencies, Organizational Decision-makers, Stakeholders, and other grantees to enhance the Veterans' employment services and resolve related employment and training issues.
• Serves as the Grant Officer Technical Representative (GOTR) for all VETS' grants in the state by a review of summary reports, the review of cost accounting reports and processing of grant modifications.
• Analyzes, interprets, and applies short- and long-range strategic plans to establish policies and procedures related to impacting rights and careers of service members and their families. Manages multiple tasks and effectively prioritizes them.
• Effectively leverages all available resources in planning efforts.

• The duties described are for the full-performance level. At developmental grade levels, assignments will be of more limited scope, performed with less independence and limited complexity.
• The duties may include, but are not limited to:
• Assists cooperators in understanding of and compliance with the Migratory Bird Treaty Act (MBTA), Endangered Species Act, Bald and Golden Eagle Protection Act, and other wildlife-related laws.
• May be required to take extensive training and recurrent training on wildlife damage or disease recognition, control methods, and techniques
• Communicates safe and effective damage management techniques through outreach and other channels to the general public.
• Assists other WS employees as requested and may assist in training new WS personnel.
• Modifies or adapts established damage or disease control techniques as necessary to meet local conditions and address specific environmental, economic, or political considerations.
• Recommends, to supervisor, areas for potential research or developmental study, to reduce the risks of damage to resources or disease transmission to domestic animals and humans.
• May develop and deliver training for cooperators, stakeholders, partner agencies and organizations, or other entities.
• Establishes and maintains cooperative relationships with other Federal, State, county and city government agencies, Tribes, corporations, educational or research institutions.
• Gathers, compiles, evaluates, and presents data on damage or hazards caused by various wildlife species to cooperators, stakeholders, and colleagues through project or program reports.

• Responsible for oversight, management, coordination, and trend analysis of the DoDEA Helpdesk Trouble Ticket System
• Conduct extensive coordination and collaboration with internal agency staff, including senior leadership, and external customer staff.
• Monitor, coordinate, prioritize, verify, classify, route, track and follow-up of all customer service requests and projects.
• Provide senior level customer support services to users at DSO/CSO and schools within the district
• Advise the Chief Global Customer Support Services, superintendent and school administrators on all services, maintenance, software applications and other IT matters. Oversee the operations and activities of Tier 1 Level Customer Support.
• Communicates the organization's overall strategic plan integrating team efforts by assigning and distributing work based upon overall customer and mission requirements.
• Train or arrange for the training of team members and methods and techniques of team building and working in teams to accomplish tasks or projects.
• Serves as the IT Customer Support Services Branch subject matter expert and POC to the District Superintendent, Assistant Superintendent, and School Administrators in coordination of IT policies and objectives for assigned desktop support personnel.
• Advise on the implementation of standard operating procedures, software and controls to ensure appropriate levels of security.

Duties include but not limited to the following:

• Lifecycle management of all medical systems such as life support, dialysis, and monitoring to include physical and network support.
• Coordinates and works effectively with other facility support departments including but not limited to Facilities Management Service (FMS), Office of Information Technology (OIT), Patient Safety, Sterile Processing Service (SPS), Logistics, Contracting, Informatics, and Environmental Management Service (EMS). Specific tasks include but are not limited to incoming inspections, regular and unscheduled maintenance, and planning for end of life replacement in conjunction with clinical services.
• Maintains functional knowledge of relevant safety codes and standards of regulatory bodies including, but not limited to, The Joint Commission (TJC), National Fire Protection Association (NFPA), Food and Drug Administration (FDA), Nuclear Regulatory Commission (NRC), Association for the Advancement of Medical Instrumentation (AAMI).
• Documents all work performed in the computerized maintenance management system (CMMS). This documentation is completed in accordance with regulatory body requirements, the Office of Healthcare Technology Management (HTM) Documentation of Services policies and guidelines, and other VA requirements.
• Applies basic networking principles to resolve medical system communication issues including, but not limited to, node to server failures. Adheres to VA Medical Device Cyber Security policies and procedures in pre-procurement, during system implementation, and throughout the life of the system. Loads operating system (OS) and clinical application software as needed. Executes VA policy when responding to network incident response (due to infection, loss of services due to policy changes).
• As assigned, functions as a Contracting Officer Representative (COR) and keeps appropriate certification levels. Uses knowledge of government contract procedures and documentation requirements to develop statements of work, sole source justifications, other applicable documentation (VA Form 6550, Independent Government Cost Estimate (IGCE), etc.) and to oversee vendor work. Collaborates with Logistics and Contracting to procure parts and services; functions as a purchase card holder, as required.
• Investigates, remediates and documents Repairable Medical Device (RMD) recalls and safety alerts issued through the VA Alerts and Recall Management System (ARMS) within established timeframes. Participates in local safety improvement processes such as Root Cause Analysis (RCA), safety work groups, and Environment of Care Rounds. Identifies hazards during routine job performance and takes action to ensure they are addressed and corrected.
• Maintains knowledge of the state of the art in medical technology, including scientific advances, network protocols, and vendor changes. Focuses on professional development in all areas of medical technology lifecycle management including technical skills. Knowledge and training is obtained from formal (conference, vendor-provided classes) or informal (magazines, articles, peer training) means.
• Provides training and education as appropriate to medical technology end users and clinical staff.
• Provides mentoring and technical training to peers and BESS at developmental levels.
• May be tasked with leading and managing installation or upgrade projects for medical devices and systems. This includes but is not limited to pre-implementation planning and coordination with end users, vendors, and other onsite support staff (OIT, Informatics, SPS, etc.)
• Additional duties are performed as assigned by supervisor related to maintenance, remediation, and tracking of medical systems (action items, special projects, etc.) to meet mission critical requirements. May be asked to assist in other administrative duties as well, including participating in hiring panels.
• Represents Biomedical/Clinical Engineering department on committees and in meetings as delegated by supervisor.

Duties include but are not limited to:

• Ensures that all elements related to per diem payments for State Veterans Home (SVH) Per Diem Program are accurately processed.
• Responsible for the administrative review of Veteran eligibility requirements for payment of per diem for nursing home level of care.
• Processes of applications for new Veterans admitted to a SVH or whenever a change in the Veterans' levels of care occurs.
• Processes payments to the SVH for care provided.
• Monitors and tracks SVH budgeting processes in collaboration with the Fiscal Department.
• Reviews and monitors the gains and loss report from the SVH.
• Uploads data from the National Portal and uploads data to the National Share Drive for auditing purposes.
• Completes quarterly audits.
• Participates in monthly per diem conference calls.
• Provides updates to all stakeholders as needed.
• Keeps up with programmatic changes communicated by the National Program Office and other per diem entities to ensure compliance with per diem responsibilities.
• Assists with other SVH Program duties.
• Perform other duties as assigned.
• Work Schedule: 8:00 AM-4:30 PM Monday-Friday
• Telework: Ad-hoc
• Virtual: This is not a virtual position
• Position Description/PD#: Program Support Assistant/PD020190
• Financial Disclosure Report: Not required

The purpose of this position is to provide assistance to the Service Chief in planning and administering the operations for the assigned Service. The incumbent of this position performs a wide variety of technical and administrative duties in support of Service operations and functions. Administrative and clerical duties are auxiliary to function and staff of the Senior Administrative Officer.

Major duties include, but are not limited to:

• Schedules appointments/conferences, and coordinates meetings.
• Performs clerical/administrative duties such as independently managing Chief Nurse calendar adhering to preferences and current commitments.
• Makes administrative arrangements as required to include travel, hotel, airline and rental car reservations, conferences or meeting rooms, equipment, supporting materials, files, and attendance for Chief and other staff.
• Processes incoming and outgoing materials such as correspondence, reports, memoranda, and other forms of written communication.
• Edits letters, composes letters and reports, reviews correspondence for accuracy and completeness, prepares public presentation outlines, and develops standard or form letters and replies to inquiries.
• Obtains and monitors the use of services, supplies, or equipment for the office.
• Prepares a variety of recurring reports, reviewing outgoing correspondence for proper attachments, or consolidating/coordinating submittals of information.
• Provides general clerical public contact support services such as answering the telephone, referring visitors, or providing information about the office, its functions, and standard operating procedures, as well as similar information.
• Prepare specific phases of the Service operating and maintenance budget. Identifies and abstracts information from records for budget determinations and special studies and audits.
• Research records collects, gathers, retrieves, extracts, compiles, and consolidates accounting data and statistics, preparing required report(s) for the Service Chiefs signature within set timeframes.
• Receives budget allotments and serves as Fund Control Clerk - maintains and monitors budget fund control point data records of the service operations.
• Manages property records/equipment turn ins through Vista CMR (Consolidated Memorandum Receipt) menu.
• Performing other duties as assigned.