Total 5,205 Customer Service job vacancies in Dudley, West Midlands, DY3 2QT

Service Technician for level 1&2 technical support for battery storage products and systems via phone, email and on-site for clients across Australia
Call centre Technical Service role with a fast growing energy storage company
Full training of products will be provided, a degree in Engineering is necessary
Strong bilingual skills in Mandarin and English are required
... Click here to view more detail / apply for Technical Support Engineer

Join Our Dynamic Team and Make a Meaningful Impact!
Our Roma team, recently awarded the Staff Excellence Award, are on a mission to enable people to live as independently as possible and create a brighter future. 
About Your New Role
We are seeking resilient and patient individuals to care for people with disabilities. As a Disability Support Worker at Multicap, you'll provide support to help customers navigate challenges and reach their potential. Every day will be different, but your duties may include assistance with personal care, household duties, cooking and medication management. Above all, you will provide companionship and build meaningful, caring relationships. 
About You 

Excels in complex support environments, including In-Home Supports, Supported Independent Living, Clinical Settings, and Community Access.
Maintains effective communication and strong relationships with key stakeholders.
Has experience working with complex support needs, implementing Positive Behavioural Support Plans,
... Click here to view more detail / apply for Disability Support Worker

The Supervisory MSA plans and directs programs at Medical center primary care clinics and has full supervisory responsibility. Assignments include but are not limited to:

Assigning and evaluating the work of subordinate staff, resolving complex problems, evaluating new products, equipment , and systems to make recommendations for improved operations. Identifying educational or training needs, making final decisions on selections, evaluating performance and taking disciplinary action when necessary. Responsible for managing medical center primary care clinic grids and cancellations, letters and any other clinic scheduling needs in collaboration with the primary care administrative officer. Works collaboratively in the PACT care delivery model and performs all related duties; customer service and other duties assigned for the proper and timely treatment of patients and assure appointment schedules are maintained by MSA staff for one or more outpatient clinics. He/she must assist with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs. The supervisor makes assignments by defining objectives, establishing priorities and determining deadlines, assists with unusual situations which to do not have clear precedents. Plans and carries out successive steps of work assignments and independently handles scheduling problems and deviations based on person knowledge of clinic operations and policy, schedules, and provider's preferences.

Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf

Work Schedule: Monday - Friday 8:00 AM - 4:30 PM
Compressed/Flexible: Not Available
Pay: Competitive salary and regular salary increases When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).
Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.
Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Telework: Not Available
Virtual: This is not a virtual position.
Functional Statement #: 000000
Permanent Change of Station (PCS): Not Authorized

Starting at $63,420 Per Year (GS 8)

You will be responsible for providing compassionate leadership and professional development for nursing and support workers within the service and will work with the other paediatric senior nurses to develop best practice and ensure that there is consistency across the paediatric unit. In collaboration with senior nursing team and acute Paediatric Matron, you will provide senior nursing leadership for the unit including some weekend working. PLEASE NOTE: PREVIOUS APPLICANTS NEED NOT TO APPLY

Job Title: Customer Service Assistant
Contract Type: Permanent
Salary: £24,266.13 (£26,655.15 is achieved after 12 months successful performance in the role)
Working Hours: Full Time – 35 Hours
Working Pattern: Monday to Friday
Location: West Bromwich

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

The difference you will make as a Customer Service Assistant

You will work as part of a team delivering high quality, cost-effective, face to face comprehensive housing and telecare service, resolving the service requests of customers of Riverside and Sandwell Council Tenants. The role will require you to deal with all service enquiries to Riverside through a variety of media (phone, text, email and web) and diagnose and order repairs including liaison with contractors and guiding customers through simple processes to resolve issues themselves.

To work as part of an administrative team delivering a wide range of functions such as allocations, administrative support including lettings, repair logging and complaints.

Role model Our Riverside Way values and work closely with other teams to ensure that services meet our aspirations, and that our customers trust us to deliver on our commitments. Drive the continuous improvement of the customer experience, while relentlessly reducing waste and improving value.

Finally, you will assist the provision of housing management, and asset services within the PFI contract, and fulfil contractual obligations, targets, and performance standards.

About you

We are looking for someone with:

• Excellent communication skills
• Strong customer service skills
• Experience of working in a busy office environment
  • Addition of new staff members and removal of former employees.
  • Generate weekly lone worker reports.

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview

Applications may close before the deadline, so please apply early to avoid disappointment.

Role Profile

• Deal with all service enquiries received, at the front cashier desk. Ensure customers queries are dealt with or passed to the relevant officer.
• You will be based at Harvills Hawthorn Fields Neighbourhood Office, 5 days a week. Hours of work are: Monday-Friday 8.45am till 4.45pm
• Diagnose and order repairs including liaison with contractors and guiding customers through simple processes to resolve issues themselves, identification of rechargeable repairs through appropriate questioning, explanation of policy and passing to the Income Team for payment, identify repairs under defects and provide advice and order under specialist database.
• Provide information and respond to enquiries on planned and cyclical maintenance programmes specific to individual property or location.
• Maintain and administer office records and systems for complaints, commencement and termination of tenancies in accordance with Riverside procedures.
• Liaise with a wide range of internal and external partners with regard to specific areas of service delivery such as repairs and maintenance, gas servicing, planned works contractors and debt recovery providing advice and assistance and if required referral for more detailed assistance.
• Support the repairs maintenance team in logging repairs, arranging gas service inspections and administrating certificates on the MRI system.
• To be able to use a wide range of IT packages such as Microsoft word, excel and spreadsheets and to be able to maintain various databases and IT packages.
• To provide a range of administration duties such as post, stationery, filing, EDMS, flexi system and general office duties.
• Support the activities of all PFI projects, having an understanding of the day to day operations, assisting with problem solving, providing ad-hoc support and attending meetings,
• Be able to minute take, as the need arises.
• Co-ordinating internal and external communications on behalf of the management team.
• Responsible for administering and ensuring compliance with Health and Safety legislation within the PFI’s offices together with other regulatory obligations, assessing risk and putting in place relevant control measures.
• Organise travel arrangements, training events, conferences and public relations events.
• To have willingness to undertake office fire warden and first aid duties.
• Support the Projects Supervisor in collation and reporting of performance data and any ad-hoc projects and audit.
• Support other administrative staff across the PFI as directed to ensure adequate cover for Asset Management and Housing Services administration.
• Carry out daily check regarding disaster recovery equipment and materials.
• Manage Lone Worker system including.

Other Duties

• To provide a high quality, customer-orientated service championing “The Riverside Service Style” practices.
• Constantly review work outputs, setting improvement targets and appraising individual performance.
• Participate in the work of the team, encouraging innovation.
• Undertake personal development and training as necessary to keep up to date with legal, political, financial and other developments in the fields of housing and customer service
• To ensure compliance with Riverside’s Equality and Diversity policy, in respect of employment and service delivery.
• Ensure that all data is compliant with legislation and policies relating to data quality
• To actively promote Riverside locally.
• To ensure that health & safety requirements are met in accordance with Riverside’s policy and procedures and statutory requirements.
• Any other relevant duties as required by the designated manager.

Person specification

Knowledge, Skills and Experience

Essential

• Excellent communication skills
• Strong customer service skills
• Experience of working in a busy office environment

Desirable

• 5 GCSE’s grade C or above / equivalent
• Excellent computer skills including Microsoft Word, Excel, Outlook and Internet Explorer

At OFG, we work smarter so you can spend more time doing what makes you happy!

How would you like to be paid for five days but only work four*?

Our colleagues’ wellbeing is at the heart of everything we do at OFG, so we’re always looking for new ways to improve everyone’s work/life balance. We’re taking part in a trial of the 4-Day Working Week, meaning that you could be working one day less a week (or equivalent).

4DWW will be rolled out within our school, when we have a full complement of staff, and within the next year – so there’s never been a more exciting time to join us #teamOFG!

As part of our continued growth, we now have a fantastic opportunity for Teaching Assistants to join our close-knit team at Manor House School, part of Acorn Education.

£22,300 - £25,029.00 per annum dependent on experience (Salaries reflective of London Fringe)
Monday to Friday, 8.30am - 4.30pm
Permanent, Term Time only
SEN experience highly desirable
After 3 months in post, you will qualify for the 4-day working week - work 4 days but get paid for 5 days! (subject to staffing requirements)
UK applicants only. This role does not offer sponsorship
Join us today to receive a £500 Welcome Bonus. £250 paid one month after you start employment and £250 after successful completion of final probation (6 months) - there has never been a better time to join us - T&Cs apply!

Manor House School is an independent special educational needs provision, the school supports boys and girls between the ages of 7 and 18 years of age who have a range of social emotional and mental health needs. The philosophy of our school is based upon principles which are holistic, inclusive, aspirational, and progressive. The successful candidate will support our teachers working alongside other support staff and therapists, to deliver the curriculum and help nurture a therapeutic environment to meet a range of needs including social, emotional, behavioural, communication and learning difficulties.

This opportunity is based in Horsham, commutable from Southwest of London, Northwest of Brighton and North East of Chichester.

We are part of Acorn Education and can promise you plenty of challenges, and a rich variety of opportunities to develop your career. Acorn Education is the UK’s leading independent provider of specialist education for vulnerable pupils and young people.
As part of Outcomes First Group, we are leading our sector in setting and delivering new approaches that provide measurable outcomes for those in our care.


We are really proud to say that in 2024, Outcomes First Group were officially certified as a ‘Great Place to Work’ for the fifth year running.

The opportunity

Enjoy a rewarding education career and have a real impact on pupil’s lives. Join an amazing team making our schools and classrooms supportive, enriching places where vulnerable pupil and young people achieve far more than they ever expected.

As a Teaching Assistant you will connect directly with the brilliant pupils and young people we care for, helping to make sure they get the very best from their education. Each individual has so much potential, and they will rely on you to guide their learning journeys.

You will help prepare learning materials and run classroom activities, with plenty of hands-on experience and some supervision too. You will take responsibility for their emotional and physical needs, supporting them to develop as individuals and engage with the world.

Supporting pupils with complex Social Emotional Mental Health (SEMH) needs is important and rewarding work, and you will benefit from the tremendous support offered by our hugely experienced teams. As you help our pupils and young people achieve real and significant progress, you will enjoy having a direct, positive impact on their developing lives.

Who we are looking for

We would love to hear from candidates who have their GCSE C or above (or equivalent) in English and Maths and who have some experience with SEN and working within a School.

You will be adaptable and ready to work in a variety of classroom roles, both indoors and outside according to individual need. Taking a responsive and caring approach, you may be running classroom activities, leading outdoor experiences or supervising pupils as they explore further afield.

Our schools are built on great teamwork and mutual support. If you enjoy working as part of a dedicated team, sharing knowledge, experience and learning, simply fill in our safeguarding-compliant application form and a member of our team will be in touch.

Why join Acorn Education?

Benefits

Your health and wellbeing are important to us, so you’ll get an exceptional reward package including:

Life Assurance
Pension scheme with options to increase your contributions
“Your Wellbeing Matters” – access to a wide range of first-class mental health support services and physical health checks
And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that’s right for you, including:

A wide range of health, wellbeing, and insurance benefits
100’s of discount options valid in the UK and abroad
Cycle to Work Schemes
Electric Car Purchase Scheme
Critical illness cover
Family Growth Support - inclusive benefits package covering enhanced maternity and paternity leave, along with paid fertility treatment support.
And that’s not all, we place the outcomes of the pupils and vulnerable young adults in our services at the heart of everything we do, so you’ll wake every day in the knowledge that your role will have a significant positive impact on the lives of others.

Job Title: Field Care Manager Location: West Midlands Salary: £27,000 Per Annum Reports to: Senior Clinical Lead for Region Working Hours: 40 hours per week (with some flexibility over weekends/evenings depending on client needs) About the Opportunity: Libertatem Healthcare Group, part of the Sonderwell Group is committed to providing high-quality, compassionate and person focused healthcare to our clients. We are looking for a passionate and dedicated Field Care Manager to oversee the delivery of a high standard of home care services. Your responsibilities will include conducting client assessments and managing care plans, ensuring our services meet compliance with CQC regulations. The role involves regular and frequent travel to client’s homes and could include some evenings and weekends. Key Responsibilities: • Care Planning & Assessment: Develop and review personalised care plans. • Liaise with the operational team regarding performance issues and training needs. • Compliance & Quality Assurance: Ensure services meet CQC standards, conduct audits, and maintain accurate records. • Build relationships with clients and their families, address concerns, and update their care needs. • Collaborate with healthcare professionals to ensure holistic care. Requirements • NVQ Level 3 or 4 in Health & Social Care (or equivalent). • Experience in a supervisory/management role within health and social care. • A passion for delivering high quality care, exceptional communication and organisational skills. • Full UK driving license and ability to travel using own car. • This role requires travel around the West Midlands. Benefits: • A competitive salary of £27,000 depending on skills and experience. • Remote/field-based role. • Working hours – 9am- 5:30 pm Monday to Friday with some flexibility over weekends/evenings.: • Mileage paid at 45p per mile. • Annual leave – 25 days plus bank holidays. • Mobile phone • Ongoing training Apply Now: If you're a compassionate leader ready to make a difference, we'd love to hear from you. Join us in delivering exceptional care in the community. #LI-ES1 #Vero Libertatem Healthcare The Libertatem Healthcare Group, part of Sonderwell, was established to provide the very best levels of care and support for clients who have sustained Personal Injuries or suffered from Medical Negligence.Operating on a national basis, Libertatem Healthcare Group can provide your clients with care and support wherever they are located. Our care and support packages put our client’s independence at the very centre of everything we do. The Libertatem Healthcare Group is rated OUTSTANDING with the Care Quality Commission and is a registered provider with CIW in Wales.

Purpose of Role:

We are seeking a dedicated Support & Engagement Worker to join our team, working directly with service users to enhance their social, emotional, mental, and physical development and wellbeing. This role serves as a vital first point of contact, empowering individuals to achieve their goals and aspirations while reducing social exclusion.

Key Responsibilities:

Service Support:

Provide responsive and effective support tailored to the needs of service users.

Offer practical advice and assistance that aligns with individual support plans.

Administration:

Regularly review and update support plans and risk assessments.

Maintain comprehensive records of support services provided.

Ensure all documentation is completed in accordance with policies and procedures.

Accommodation Management:

Conduct property inductions for new service users.

Perform welfare checks to ensure properties are well-maintained (cleanliness, repairs, etc.).

Multi-Agency Collaboration:

Liaise with external organisations and stakeholders to coordinate support services.

Refer service users to appropriate support agencies as needed.

Reporting To:

Support Service Managers, Quality Assurance Manager, Compliance Manager.

If you are passionate about making a difference in the lives of vulnerable individuals and possess the necessary skills and experience, we would love to hear from you.

Apply today to help empower others towards independent living!

NORTH HIGHLAND CARE AT HOME SERVICE

SENIOR HEALTH AND SOCIAL CARE SUPPORT WORKER – WEST CAITHNESS

BAND 3 - Salary £26,763 - £28,998 (pro rata)

Highland Health and Social Care Services help people from all walks of life, as well as their families or carers. Health and Social Care in Highland provides help and assistance in many situations arising due to illness, disability, old age or poverty.

Are you interested in being part of the West Caithness Health and Social Care Integrated Team based at William Smith House, Thurso? If so this is the post for you.

An exciting opportunity has arisen within the West Caithness Health and Social Care Team. We are looking for a motivated & enthusiastic individual who will be part of a multidisciplinary team, working with patients in their own homes to provide holistic care. Your primary responsibility will be to provide support and assistance to service users to maximise and maintain their independence. The post holders need to be flexible and able to use their own initiative. The post-holders will provide high standards of patient care in support of the team to ensure delivery of a high quality service to the local community.

Experience not required, as full training and induction will be given. Opportunities to complete your SVQ in Health & Social Care, and the possibility of further career progression.

A driving licence is essential for this post and applicants should have access to their own vehicle for work purposes. A pool vehicle is available for rural areas.

This is a permanent part time post of 13.81 hours per week working 7am-11am 4 days on and 4 days off or as per service requirements.

This role does not meet the eligibility criteria for a Skilled Worker visa or a Heath and Care Worker visa. NHS Highland is unable to provide candidates with a Certificate of Sponsorship (CoS).

Informal enquiries to: Ellen Stewart, Care at Home Officer Tel: 01847 808551, Email: ellen.stewart6@nhs.scot

Apply online via: https://apply.jobs.scot.nhs.uk/Job/JobDetail?JobId=202956

Recruitment team can be contacted by e-mail northarea.recruitment@nhs.scot or telephoning 01955 880404.

CLOSING DATE FOR COMPLETED APPLICATIONS: Sunday 15th December 2024.

Short-listed applicants will normally be contacted by email, unless otherwise stated. Please check your emails regularly, including your junk/spam folder.

PLEASE NOTE - You should apply for this post by completing the application process on Job Train. We suggest you use Internet Browser "Google Chrome" or "Microsoft Edge"

DO NOT upload a CV as this will not be used for short listing purposes.

Once you have submitted your application form you will be unable to make any amendments.

Proud member of the Disability Confident employer scheme

Package Description: At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and were here to celebrate and support you every step of the way.When you join us, youll be positively impacting residents lives every day your compassion and dedication truly make a difference. Were committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career. And as part of our close-knit team, youll experience a culture that values respect, compassion, and a shared commitment to exceptional care.Were now looking for a warm, enthusiastic, and dedicated individual to join our award-winning team as a Care Assistant. If this sounds like the place for you, wed love to hear from you! ABOUT THE ROLE Your focus as Care Assistant will be to deliver high standards of personal care, contributing fully to the care team to ensure continuity of services to residents. Other responsibilities will include: Assisting residents in all their personal hygiene care ensuring optimum independence, dignity and respect of individuals at all times. Recognising and understanding clinical risk areas in residents such as weight loss, pressure sores, risk of falls, sign of infections and escalate any identified risks in a timely manner. Acting courteously towards residents and their visitors, respecting the dignity and individuality of each resident. Practicing safe systems of work across the range of task. ABOUT YOU To be successful in your application, you will live our values of caring, supportive, honest, respectful, and accountable in all that you do. Experience is not required as we are proud to offer a thorough induction and training programme to ensure confidence within your role. Our ideal candidate must: Have the ability to communicate effectively both verbally and in writing. Demonstrate initiative and be respectful towards the residents and other people in the home. Be an efficient worker who can carry reasonable instructions from other team members. Be able to be adaptive and flexible to cover a range of responsibilities at short notice. ABOUT AVERY At Avery, were not just one of the UKs largest providers of luxury elderly care homes were a place where people love to work. We believe that the later years of life should be as enriching as any other, and were passionate about creating meaningful experiences for our residents and our team alike. With our vision of "creating meaningful lives together," we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day. Join us and see why Avery is the preferred choice for residents and team members alike. Please note this role will require: A DBS Disclosure check, the cost of which will be met by Avery Healthcare. Proof of eligibility to work in the UK.This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.

Package Description: At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and were here to celebrate and support you every step of the way.When you join us, youll be positively impacting residents lives every day your compassion and dedication truly make a difference. Were committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career. And as part of our close-knit team, youll experience a culture that values respect, compassion, and a shared commitment to exceptional care.Were now looking for a warm, enthusiastic, and dedicated individual to join our award-winning team as a Senior Care Assistant. If this sounds like the place for you, wed love to hear from you! ABOUT THE ROLE Your focus as a Senior Care Assistant will be tosupport and work alongside the Care team to deliver high standards of personal care, providing a safe, caring, innovative, open, supportive, and inclusive environment for residents, visitors and staff. Other responsibilitieswillinclude: Monitoringthe wellbeing of each resident, being aware of any changeimpactingon care and care plans, ensuring that new needs aremet,and written records are amended to reflect any variation. Beinginvolved in the person-centred care planning process, by implementing,monitoring,and undertaking monthly evaluations. Supporting residents with their medication requirements. Undertaking staff supervisions and supporting staff with their development where required. Actingas a key point for contact with residents, theirrelativesand visitors, as well as health and social care professionals involved in their wellbeing, ensuring that any reasonable requests are actedupon,and concerns or complaints are escalated. ABOUT YOU To be successful in your application, youwill live our values of caring, supportive, honest, respectful, and accountable in all that you do. Our ideal candidatemust: Have an NVQ 3 or equivalent in care for care homes. Have 2 years experience working in similar care environment. Have the ability tocommunicate effectively both verbally and in writing. Have a positive attitude to bothsupporting and nurturing residents and staff. Beresponsive and flexible to cover a range of responsibilities. ABOUT AVERY At Avery, were not just one of the UKs largest providers of luxury elderly care homes were a place where people love to work. We believe that the later years of life should be as enriching as any other, and were passionate about creating meaningful experiences for our residents and our team alike. With our vision of "creating meaningful lives together," we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day. Join us and see why Avery is the preferred choice for residents and team members alike. Please note this role will require: A DBS Disclosure check, the cost of which will be met by Avery Healthcare. Proof of eligibility to work in the UK.This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.

Lead Service Designer

Pay up to £83,957, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.

DWP. Digital with Purpose.

We are looking for a Lead Service Designer to join our community of tech experts in DWP Digital.

We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives.

DWP is the UK's largest government department. We help people into work, and make payments worth over £195bn a year to support and empower millions of people.

The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us.

What skills, knowledge and experience will you need?

• Understand user needs and help others to do understand them too, so that collectively we can design Universal Credit and other services to support those needs.
• Align and lead the communication with Lead Product Managers and policy colleagues to define the user journey and articulate the vision for products and services.
• Engage and manage stakeholder needs across different areas with a focus on heading discussions at senior departmental level.
• Demonstrate strong working knowledge of service design in practice as a recognised industry expert and help others to understand its value for both service users and in helping the Department to meet its business objectives.
• Lead design direction based on evidence.
• Drive the creation of high-quality service design deliverables, including personas, experience maps, insights packs, user flow maps, and service blueprints.
• Analyse research findings, data, insight gathering, critical thinking and concept generation.
• Understand as-is service design and identify improvement opportunities.
• Analyse pain points within services and communicate and share design solutions that fulfil user needs and business outcomes.
• Drive the communication of insights and stories around the strategy and concepts being designed to senior stakeholders and management.
• Use prototyping methods to communicate and share ideas and concepts with real users to encourage collaboration and iterative processes.
• Lead the adoption of best practice and build a strong open and collaborative culture within the Department and feed into the design community.
• Analyse and identify cost saving opportunities whilst implementing best practice service design.
• Define the service design approach and key items on the design agenda, working to implement best practice.
• Actively provide support and mentor team members whilst developing appropriate training to support designers.
• Lead the capability and promote service design in and beyond the Department.
• Support recruitment for the DWP Digital Product design community.

You and your role

As a Lead Service Designer, you will be the forefront of emerging policy and business strategy for our Universal Credit (UC) service, leading and supporting a team of service designers to create user-centric systems and services, guided by evidence. You will be shaping our design strategy, transforming insights in design concepts, leveraging protoyping methods to share ideas and drive collaboration.

Details. Wages. Perks.

Location: You'll join us in one of our brilliant digital hubs in Leeds, London and Manchester, whichever is most convenient for you.

Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub.

Pay: We offer competitive pay of up to £83,957.

Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £24,363 per year.

Holidays: A generous leave package starting at 26 days rising to 31 days over time.

You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays.

We have a broad benefits package built around your work-life balance which includes:

• An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100)
• Flexible working including flexible hours and flex-friendly policies
• Time off volunteering and charitable giving
• Bring your authentic self to work with 'I Can Be Me in DWP'
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
• Sports and social activities
• Professional development, coaching, mentoring and career progression opportunities.

Process:

We know your time is valuable so our application and selection process is just two stages:

1. Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through.
2. Interview: a single stage interview online.

CLICK APPLY for more information and to start your application.

Proud member of the Disability Confident employer scheme

About us
Our client, a global leader in Computers and Information Technology are looking for an experienced Receptionist to work at their Head Office located in Homebush
Benefits

Close to Public Transport
Competitive Hourly Rate
Opportunity for ongoing work

Responsibilities include (but not limited to) :

Maintaining Reception
Administration tasks to support sales team
Client and Visitor greeting upon arrival
Management of incoming calls
Directing Couriers making deliveries
Data Entry when required

The Successful Applicants will need to have

Proven work experience as a front office receptionist
Strong written and spoken English
Attention to detail
Solid Knowledge of MS Office Suite ( Outlook, Word and Excel )
Ability to work under pressure
Ability to priorities workload

Momentum is innovative, results-driven & customer

... Click here to view more detail / apply for Receptionist

Salary: $57,407 - $64,534 p.a. plus 11.5% Superannuation
Career growth opportunities
Option of flexi time

About the role
This is a permanent, full time position working 35 hours per week at the Bomaderry Works Depot. This role provides key operational and administrative support to all areas of the Fleet Services Unit.

Duties
Reporting directly to the Senior Fleet Support Officer, this position involves:


Refuelling trucks (MR licence)
Plant hire booking sheets
Process daily purchase orders, invoices and receipts
Manage vehicle/plant insurance repairs
Organise vehicle (truck and car) movements and bookings
Preparation of plants and vehicles for disposal (remove stickers etc) and new vehicles for handover

Skills & Experience In order to be successful in the position, you will have:


School Certificate or equivalent
Proven knowledge in

... Click here to view more detail / apply for Fleet Support Officer

Seeking a relocation opportunity to discover regional Bendigo? I have the perfect opportunity for you with amazing perks and benefits!
Are you ready for an exciting new chapter in a vibrant regional setting? Join our dynamic early childhood centre in regional Bendigo, where youll lead a passionate team in an environment designed to nurture growth, collaboration, and innovation. With stunning facilities and comprehensive support, were committed to ensuring your seamless transition and long-term success.
Why Join Us? ...


Seeking a relocation opportunity to discover regional Bendigo? I have the perfect opportunity for you with amazing perks and benefits!
Are you ready for an exciting new chapter in a vibrant regional setting? Join our dynamic early childhood centre in regional Bendigo, where youll lead a passionate team in an environment designed to nurture growth, collaboration, and innovation. With stunning facilities and comprehensive support,
... Click here to view more detail / apply for Centre Manager ? Bendigo