Total 997 Customer Service job vacancies in Derby, Derbyshire, DE1 1AB

An exciting opportunity has arisen for a highly motivated and enthusiastic person to join our team. This role works as part of Organisational Development (OD) Team and provides administrative support to UHDB's recognition schemes for example Long Service Awards (LSA). You will be providing support to colleagues across the Trust, whilst supporting the Organisational Development team, Education and Learning team on other schemes of work.



This role requires excellent organisational skills, attention to detail, and the ability to communicate effectively with all our stakeholders and colleagues. The main duties of the job include:
• Support the OD and Staff Support Administrator with the administration of the Long Service Awards and standard operating procedures.
• To develop and maintain relationships with the OD and Staff Support Administrator and wider Learning and Education and OD team.
• To undertake all necessary admin associated with the Trust’s schemes. Including maintaining filing systems and files on Excel, Word, Acrobat (PDF), ESR, external provider’s portals, paper-based orders, and maintaining the Long Service Awards pages on Net-i.
• Provide administrative support in own departmental area, including undertake general administration duties in respect of own department requirements i.e. diary management, organising associated activities/paperwork.



Closing date of applications: 27 October 2024

Interview date: 13 November 2024









As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In return we will offer:
• Development opportunities, both professional and leadership development
• On-going support from recruitment to when you join our team and beyond.
• Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts:
• We see on average 4810 OP appointments a day.
• We are the 4thbusiest Trauma & Orthopaedic outpatients department in England – an average of 2077 per week.
• An average of 1115 patients are seen in A&Es across our network every day – 3rd largest in the country.
• Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• We are one of only 7 Trusts nationally with more than 50 operating theatres.
• We carry out more than 140 elective procedures each working day.
• UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.



Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB – this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.

Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorshipImpacts of the changes to the UK immigration policy | NHS Employers


This advert closes on Sunday 27 Oct 2024

A Vacancy at University Hospitals of Derby and Burton NHS Foundation Trust.


We are looking for a Locum Consultant in Intensive Care Medicine, with additional interest in Anaesthesia. Applicants will join an established, enthusiastic team of 10 Consultants in Intensive Care Medicine to develop an expanded Consultant workforce, which will allow us to deliver a number of service improvements.

We are a 20-bed mixed-dependency unit admitting 1200-1400 patients per year from a variety of specialties, including a regional gynaecological cancer service, maxillofacial surgery, urology and vascular surgery.

The unit is supported by a 16-bed Surgical Step-Down unit, staffed by the Department of Anaesthesia, which admits higher-risk patients during the perioperative period as well as a respiratory support unit and a medical high-dependency unit. We are also well-supported by the Critical Care Outreach Service and a dedicated team of Specialty Doctors and Associate Specialists. Our existing Consultant team have interests in echocardiography, ultrasound, medico-legal issues, and high-fidelity simulation. We are fortunate enough to have a simulation suite within the ICU.

This is a 12 month fixed term post commencing in January 2025.

Interview dates will be arranged to suit potential candidates.

This is a full-time 10PA post but any candidate who wishes to work less than full time will be considered and supported, taking into account service needs. Additional sessions may be available on request.

The unit is well supported by middle grade & trainee cover both in and out of hours.



As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In return we will offer:
• Development opportunities, including both professional and leadership development
• On-going support through every step of the way from recruitment to when you join our team and beyond.
• A variety of other staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts about our Trust:
• We see on average 4810 OP appointments per day.
• We are the 4th busiest Trauma & Orthopaedic outpatients department in England – an average of 2077 per week.
• An average of 1115 patients are seen in A&Es across our network every day – 3rd largest in the country.
• Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• We are one of only 7 Trusts nationally with more than 50 operating theatres.
• We carry out more than 140 elective procedures each working day.

The Adult ICU at the Royal Derby Hospitals a new, customised PFI build with 20 beds rated Good in a recent CQC report. We admit over 1200 patients per year with a 60:40 split of medical to surgical admissions, 90 % of these being emergency admissions. We are a busy general ICU. The hospital provides a tertiary support service for hepatic and renal patients and in addition offers primary coronary angioplasty. We have a purpose built ICU with state of the art ultrasound, echo and imaging hardware and software. We are accredited for advanced training in Intensive Care medicine.

We introduced point of care echocardiography into our ICU 7 years ago and have developed a comprehensive echo service for our unit. We have two echo machines on the unit with TOE and TTE capability. In addition we have Echo PACS available on the unit to review all existing scans. We have a TTE and TOE high fidelity simulator that we use for staff training and to help deliver our nationally advertised ICU echocardiography course.

ICU consultants will have office space on the unit and there is shared secretarial support.


This advert closes on Wednesday 30 Oct 2024

We are working closely alongside a Local Authority in Derby to assist with the appointment of a Call Handler, on a 3-month contract, likely to be extended at clients discretion. Please apply with your CV for immediate consideration.

Rate of Pay: £12.74 - £16.07 per hour

Responsibilities:

Call handling services
Responding to emergency situations including lifting uninjured customers using specialist equipment provided. (Full training provided)
Carrying out safe and well checks to support vulnerable people living in the community.
Installing and maintaining emergency call equipment in customers homes

Required skills & Experience:

Excellenet communication and computer skills
Call centre experience
Understanding of social care with the elderly
All candidates will be required to have an enhanced Adults DBS
All candidates must hold a full manual driving license and have access to a car for work purposes for which mileage will be paid

Please note:

You should be available to work immediately or at a short notice.
You should have right to work in U.K
This role requires an enhanced DBS

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

#RQ1378104

Your new company

A rapidly growing and fast-paced distribution business based in Wednesbury. You'll be joining an expanding Customer Service and Sales team on a full-time, permanent basis.

Your new role

The main purpose of this role will be to deliver exceptional levels of customer service. Key duties include:

• Process orders, returns and ticket queries
• Ensuring customer queries are responded to as quickly as possible, preferably same day
• Encourage customers to use the online customer portal to grow website usage
• Deliver on all customer expectations
• Develop customer relationships to support customer retention
• Work collaboratively with the sales team
• Update all customer details on an internal CRM system

What you'll need to succeed

• 3+ years experience working in a Customer Service Advisor position
• Excellent customer service, rapport building, and administration experience
• Self-starter and a positive working attitude

What you'll get in return

• An excellent, competitive salary
• Hybrid working options
• Staff discount
• Free onsite parking

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new role

Customer Account Manager
£25,000 - £30,000 per annum
Permanent and full-time
Wednesbury based
Hybrid working

Key duties

• Lead generating and prospecting for new customers
• Working alongside the sales team to discover new opportunities within the market
• Convert opportunities into sales via building rapport and using negotiation techniques
• Continuously update customer details on an internal CRM system
• Attend sales meetings and marketing/networking events
• Maintain solid product knowledge

What you'll need to succeed

• 2+ years of experience in a sales-driven environment
• Exceptional communication and rapport-building skills
• Experience using a CRM system i.e. salesforce

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
A family-run, luxury retail business based near Derby, offering a bespoke service to their customers.
Your new role
As an online Customer Services/Sales Executive, you will be responsible for ensuring excellent communication with customers to convert enquiries to sales, manage sales via email, live chat and telephone, respond to customer enquiries using your knowledge of the products (training will be provided), process payments, confirm orders, provide after sales care, and coordinate sales in line with other internal departments. It will be crucial to provide excellent customer service throughout all aspects of the role. This is an in-office role.
What you'll need to succeed
The successful candidate will have:

• Previous experience working in sales/customer service with high-end products (essential!)
• Excellent telephone manner and written English
• Strong interpersonal skills which facilitate building rapport
• IT proficiency including MS Office and sales and stock systems
• The ability to use your own initiative and work under pressure.
• Motivation in a sales environment

What you'll get in return

• £25,500 to £28,000 salary per annum depending on experience
• Opportunity to earn team bonuses
• A positive team culture with focus on recognition, and years of experience to learn from

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

INTERNAL APPLICANTS MUST APPLY VIA MYSELF

NLC5 (£24,628 - £26,082) (Pro Rata)

North Lanarkshire Council, as one of Scotland’s largest local authorities, is committed to creating prosperity and making North Lanarkshire a great place to live, learn, work, invest and visit.

Our first point of contact for many of our customer is the Customer Service Hub in which we have a vacancy for a Customer Service Representative.

The role involves responding to a wide range of enquires in relation to council services so knowledge of council services is desirable but not essential as full training will be given. Enquiries are mainly received by telephone but will include email and social media enquiries. Our customers are being supported to move towards digital communication channels, so this is an exciting time to join our team and shape our customer experience.

To provide the highest level of customer service, you should have experience of working in a busy, customer focused or contact centre environment. You should have excellent verbal and written communication and IT skills. You will have excellent customer care and call handling skills, with the ability to take ownership for the decisions you make and work effectively as part of a team. You should demonstrate a flexible approach to work, an ability to prioritise tasks and a willingness to learn and evolve with the service as it develops.

An SVQ2/Higher/National 5 or equivalent level qualification is essential. A customer care qualification is desirable.

Working Pattern:

Alternate Sat & Sun 8am - 4pm/ Sat & Sun - 4pm - midnight (14hrs per week)

Working here at North Lanarkshire Council

If you’re considering a career with us, you’ll be keen to know what’s in it for you. We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays*, and a wide range of benefits available to you, find out more at work well NL. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.

For more information on local authority careers visit the myjobscotland career hub

North Lanarkshire Council are Happy to Talk Flexible Working, we operate a Smarter Working Policy.

Click here to see our Recruitment Charter.

*For all casual/sessional roles, you will receive 12.1% of your hourly rate for every hour worked in total recompense for annual leave, including public holidays. These rates will be indicated separately on your payslip. You will only be paid for the hours that you work.

We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description.

We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description.

North Lanarkshire Council is committed to #KeepingThePromise. This means that if you have ever been in care (looked after at home with a social worker, lived with a relative other than your parents, experienced foster, residential or secure care) you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description. This is one way North Lanarkshire is demonstrating our commitment to supporting Care-Experienced People.

The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live. The Fair Work Convention’s Framework defines Fair Work as work that offers effective voice, fulfilment, opportunity, respect and security. We believe Fair Work can boost creativity, realise untapped potential and increase productivity. To find out more click on the link.

Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone 01698 403151.

The following link contains our Easy Read documents which will help explain the process and what happens during the selection process: Easy Read – My NL

***PLEASE NOTE WE DO NOT ACCEPT CVS IN PLACE OF THE APPLICATION FORM. TO BE CONSIDERED FOR THIS VACANCY YOU MUST ENSURE AN APPLICATION FORM IS SUBMITTED. ANY CV SUBMISSIONS WILL BE DISREGARDED.***

Proud member of the Disability Confident employer scheme

Call Handler/ Administrator required for a leading health care organisation based in Derby. Experienced customer service professional required to answer and make calls to new and existing patients, install and maintain emergency call equipment and complete all required documentation.

What skills and experience we're looking for

SPECIFIC RESPONSIBILITIES

Ensure that the Head of SEND & High Needs are kept abreast of legislation and amendments to the SEND Code of Practice and its duty outlined within.

Coordinate the processes and procedures to ensure that AMA meets its duty outlined in the SEND Code of Practice.

Chair EHCP reviews and represent the academy on behalf of Local Authorities.

Prepare EHCP reports and reviews as appropriate.

Monitor performance and progression of the learners with EHCP.

Support with communication between departments.

Attend staff, team and department meetings.

Ensure that EHC Plans are accessible to appropriate staff.

Chair EHCP annual reviews for RNN Learners.

Comply with KCSIE and represent the Group at meetings and reviews as appropriate.

Support colleagues to ensure EHCP learners have identified initial starting points.

Contribute to and use intervention and support strategies to ensure EHCP learner attendance and satisfaction meets college targets.

Identify and deploy intervention and support strategies to ensure no significant outcomes gaps, particularly for EHCP learners.

Contribute and support curriculum to ensure learners are provided with the knowledge, skills and cultural capital they need to overcome social injustice ensuring rich opportunities to develop learners’ broader life skills and citizenship and as outlined in the EHCP outcomes.

Your role in the department:

You will be employed within the SEND Team within the student support services department structure under the overall management of the Head of SEND and High Needs.

You will report directly to the SENCO for professional, personal and organisational direction.

You will take a lead on ensuring that academy works in accordance with its duty outlined within the SEND Code of Practice.

You will manage the EHCP process for the team ensuring that reviews are chaired, attended and noted with reports provided in line with guidance.

You will ensure that learner outcomes are recorded and performance against targets monitored, reviewed and recorded against EHC Plans for review purposes.

You will work closely with the Learning Support Coordinator(s) to ensure that support for learners’ requirements is implemented consistently across academy and in line with learners’ outcomes outlined in EHC Plans.

You will collaborate effectively across the academy, Local Authorities, learners, parents, carers and other stakeholders as and when appropriate and required.

What the school offers its staff

Archway benefits to include shopping discounts and competitions

A free and confidential employee assistance programme offering counselling and advice

Access to Teachers’ Pensions / Generous pension scheme

Access to discounted travel schemes

Cycle to work scheme

Comprehensive training and support

Opportunities to develop new skills and progress your career

Eye care voucher scheme

Free flu vaccine

Access to e-learning and development

Commitment to safeguarding

We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. This post is subject to the satisfactory completion of an enhanced DBS check, Barred List check, the receipt of satisfactory references, online searches and any other statutory checks that are required for the post. We are an equal opportunities employer.

Location: Swadlincote

Since 1989, we’ve supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home.

We’re looking for people who are passionate about care, and who want to help others to join our amazing teams. We don’t require you to have any previous social care experience, what we do need from you is to have the Right to Work in the UK, as we are NOT able to offer Health and Care Worker visas. Additionally, you are required to have a full UK driving license with access to your own vehicle.

If you’re looking for a job that can be flexible around your lifestyle there are a variety of shift patterns available to work in at the weekends.

At Helping Hands, we can offer the following benefits

• Paid mileage of 35p per mile between calls
• Early Pay App – request up to 50% of your pay in advance of pay day
• Earn up to £100 for referring a friend
• Our care assistants are directly employed by us giving you access to holiday entitlement and our pension scheme
• Apprenticeship opportunities available to existing staff
• Support to complete nationally recognised qualifications including your Care Certificate and NVQs. Your career development is important to us if you want to progress, we can help!
• FREE Blue Light Card – national discount card for hundreds of retailers
• Annual pay reviews based on cost of living

Being a Care Assistant means you need to be adaptable, kind-hearted and put others first. Your role may include:

• Providing companionship
• Support with personal care such as showering, bathing and toileting
• Helping with mobility around the home
• Overseeing medication and providing medical support
• Helping around the house with cleaning, cooking and tidying
• Running errands such as food shopping or picking up prescriptions

About The Role

Right now, we’re looking for an enthusiastic and committed Care Assistant to join the team at our care home. Whether we're providing long or short-term, convalescence, respite or palliative care, our focus is on providing the highest quality service at all times. Do you fit this role?
In your role as a Care Assistant at HC-One, you’ll value kindness above all. It touches upon every aspect of our Dementia, Nursing, Residential and Specialist care homes. Every single person who works here understands that our residents are people just like them with their own stories to tell. By joining HC-One you’ll have a wonderful opportunity to give something back to those people.
As a Care Assistant under the guidance of a Registered Nurse, taking responsibility for the physical and emotional well being and social needs of our residents. Assisting residents with personal care activities such as washing, personal hygiene, dressing and assisting with meals..
Please do not apply if you live outside of the UK, we are not able to accept your application at this time.

About You
Delivering a level of care that truly comes from the heart. It’s about making sure our residents never lose their dignity or sense of individuality as you get involved in general activities within the care home. And, whether you’re helping someone with limited mobility to learn to use an aid, offering emotional support to a confused or distressed resident or delivering care to someone at the end of their life, you’ll always have their well-being in mind above anything else.



About The Company
We’ll provide full training at HC-One, so it’s a great opportunity to learn something new. In return, you will enjoy access to a huge variety of benefits and services to support your physical and psychological well-being and throughout your career as a Care Assistant we will invest in you and you will enjoy additional support and benefits including:

- Hourly rate is subject to experience and qualifications.
- Paid Enhanced DBS/PVG
- Free uniform
- Homemade meal whilst on shift
- Company pension scheme
- 28 days annual leave inclusive of bank holidays
- Group life assurance cover
- Award-winning learning and development and support to achieve qualifications.
- GP online - a service providing around the clock GP consultation via an interactive app - available to you and your children under 16
- An opportunity to learn from experienced colleagues as part of an outstanding and committed team.
- Colleague discounts – Access to over 1600 high street discounts including carefully selected discount partners.
- Wellbeing - free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their family access to 24/7 365 support for a whole range of issues including physical, mental and financial issues
- Excellent recognition schemes such as ‘Kindness in Care’ and Long Service Awards
- An attractive refer a friend scheme of up to £1000 per referral, depending on the role

We are passionate about ensuring that our current and future Colleagues can be their true selves, and that our workforce represents the communities we serve. We prioritise inclusive working practices and invite applicants from all backgrounds into our HC-One family and we are committed to providing the quickest possible turnaround from the point of making you a job offer to you starting with us on day one.

#HCOneJobs

Childrens Residential Support Worker

Precedo Healthcare are currently recruiting Children's Support Workers to work within Children's Residential services in Glossop and the surrounding areas

You will be expected to support and encourage them in day to day activities either within the service or in the community.

To be successful in this role, you will need to;

• Have excellent communication skills, both verbal and non-verbal.
• Have an understanding of conditions such as Autism, developmental delays, physical disabilities and the emotional effects these may have on the child and families.
• Be able to de-escalate challenging situations successfully
• To support the child with any personal care needs they have

We are able to offer a variety of shifts, full or part time, days or nights - you tell us when you can work!

Please note we are not accepting applicants who are currently on a Skilled Worker Visa, seeking secondary employment, as we are unable to actively track the hours worked with the primary sponsor.

Precedo Healthcare is an equal opportunities employer and a member of JOBSAWARE.

Your new company
A family-run, luxury retail business based near Derby, offering a bespoke service to their customers.
Your new role
As an online Customer Services/Sales Executive, you will be responsible for ensuring excellent communication with customers to convert enquiries to sales, manage sales via email, live chat and telephone, respond to customer enquiries using your knowledge of the products (training will be provided), process payments, confirm orders, provide after sales care, and coordinate sales in line with other internal departments. It will be crucial to provide excellent customer service throughout all aspects of the role.
What you'll need to succeed
The successful candidate will have:

• Previous experience working in sales/customer service with high-end products (essential!)
• Excellent telephone manner and written English
• Strong interpersonal skills which facilitate building rapport
• IT proficiency including MS Office and sales and stock systems
• The ability to use your own initiative and work under pressure.
• Motivation in a sales environment

What you'll get in return

• £25,500 to £28,000 salary per annum depending on experience
• Opportunity to earn team bonuses
• A positive team culture with focus on recognition, and years of experience to learn from

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Customer Services Officer needed in Nottingham, Beeston, £11.44ph PAYE - Reference: RQ1383215

The main duties include operating the Council switchboard. This is a busy section, handling up to 1000 telephone calls each week.

This is a Full- time post which is offered on the following hours:

Monday 08:30 to 17:00

Tuesday 08:30 to 17:00

Wednesday 08:30 to 17:00

Thursday 08:30 to 17:00

Friday 08:30 to 16:30

As a Customer Services Assistant you’ll be talking to lots of different people who call up. Sorting out any questions they have and transferring to the correct department they wish to access.

This is a full time role on a temporary contract basis.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to katie@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

You can also follow us at Twitter/Facebook/LinkedIn or via our website www.essentialemploy.co.uk.

Please review the Job Description and Person Specification. To apply, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.