About Working at Commerce 

Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us.  

Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you.

Creating an award-winning culture doesn't come easy. And after more than 155 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk. 

Compensation Range

About This Job

Time Type:

About Working at Commerce 

Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us.  

Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you.

Creating an award-winning culture doesn't come easy. And after more than 155 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk. 

Compensation Range

About This Job

The Collector contributes to the Bank’s ongoing goal of maintaining low delinquency and low gross losses on current Bankcard accounts. The Collector is a critical position in the bank that is responsible for helping customers understand their financial obligations and help to prevent or limit potential losses to the bank. You’ll be responsible for consumer and corporate credit cards, secured and unsecured loans, and real estate open and closed-ended loans.
 

This is a very important position that can have a huge impact on the Bank’s bottom line. You’ll need to be a helpful, clear communicator who is empathetic to our customers yet firm in making sure they live up to their obligations. This is a fast paced job so you’ll need to able to perform in an independent, resourceful manner and show a high degree of problem-solving skill. If this sounds like you, we’d love to talk.

Essential Functions

• Collect on low-risk accounts to minimize the Bank’s 30+ delinquency rate.  Business need may dictate assignment to varying levels of collections

• Assist the consumer in a professional and empathetic manner to interpret their financial situation, reason for delinquency, and provide guidance to limit loss to the bank

• Negotiate repayment options by asking questions and offering applicable solutions 

• Handle incoming and outgoing calls to customers with current and past due accounts, and leave messages as necessary

• Provide proper documentation and account maintenance while maintaining and acceptable level of quality assurance and productivity

• Perform other duties as assigned

Work Schedule

• Monday- Thursday 8:00am- 7:00pm; Friday 8:00am - 5:00pm, Saturday 8:00am- 12:00pm

• Weekly flexible prime-time hours required (3:00pm-7:00pm
  Monday - Thursday, Friday afternoon 1:00pm-5:00pm, or Saturday 8:00am-12:00pm)

• This role is categorized as hybrid/flexible; meaning, a team member may work remotely from home except for when the business need arises and for "moments that matter"; training will take place in person

Knowledge, Skills & Abilities Required

• General understanding of collection management software, such as TSYS, SHAW, DM9, etc.

• Familiarity with inbound/outbound/blended dialing environment

• Excellent customer service skills

• Ability to maintain a high degree of confidentiality

• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities

• Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills

• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values

• Basic level proficiency with Microsoft Word, Excel and Outlook

Education & Experience

• High School Diploma or equivalent combination of education and experience required

• 1+ year customer service experience required

• Collections experience preferred

**Level of role (I or II) is determined by knowledge, experience, skills, abilities, and education

***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles.  This compensation range is for the Collector I & Collector II job and contemplates a wide range of factors that are considered in determining most appropriate job level and making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $15.50 to $18.00 per hour. This position will be eligible for additional compensation through performance-based incentive plan(s) that will correspond to meeting performance goals. The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits.  Click here to learn more.

#LI-Hybrid

Time Type:

At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 17,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.

It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!

What does the Support Lead do?

Under the leadership of the Store Manager/Leader and Customer Service Manager, assists with direction of the Front End Lead(s) (if applicable) and sales associates of the store while the Manager on Duty. The Support Lead is responsible for all key functions of the store as directed. The Support Lead is also responsible to “Wow the Customer”, assist with front end operations, cash management, cleanliness, safety, and driving sales.

How do they do it?

As a Five Below leader, your first priority is to contribute to the success of your store.  This means that you not only deliver in your role as the Support Lead, but you also model leadership behaviors and deliver as a manager on duty.  As the Manager on Duty, you deliver results during your assigned time, drive key performance indicators and brand loyalty by leading through your team.  The Support Lead is part of the management team that sets the tone by embracing and living the Five Below Value! These values translate into creating the coolest brand on the plant, where talented people want to grow their careers…and here is how!

Wow the Customer: Put the customer first and make a difference in people’s lives

Unleash Passion: Check your ego at the door and do what you say you will do

Hold the Penny Hostage: Treat Five Below like your own business and hire talent that will do the same

Achieve the Impossible: Set the bar high for self and team and make sure to take risks

Work Hard, Have Fun, Build a Career: Come to work ready to take on the day, create a fun atmosphere and recognize the team for all the efforts

Key Attributes:

• Customer Service
• Organization
• Productivity
• Ability to multi-task
• Follows Direction
• Professionalism
• Trainer/Developer/Motivator
• Communication
• Sales Driver/Goal Oriented

RESPONSIBILITIES:

• Ensures all associates and managers are Wowing the Customer through personal contact with customers
• Responsible for achieving CSAT score goals provided by the District Manager
• Responsible for leading Front End Operations
• Training the staff on the High Fives of Customer Service
• Ensures that each guest has a fast, friendly, checkout
• Responsible for maintaining the store cleanliness, recovery, and ready for customers at all times
• Responsible for opening and closing store procedures
• Assists with Front End Operations
• Responsible for performing SM duties in their absence
• Assists in supervising all Associates
• Assists in training all Associates
• Assists in coaching all Associates
• Assists in developing all Associates
• Reviews all corporate communications and reacts accordingly
• Partners with supervisors or corporate office regarding store issues
• Drives store sales and controls expenses
• Drives store sales which may include performing in all Five Below services (ear piercing, balloons, buy online, pick up in store etc.)
• Assists payroll process and ensures payroll is within budget
• Assists in merchandising procedures
• Adheres to and holds associates accountable to all Five Below’s Standard Operating Procedures(SOP)
• Responsible for cash handling procedures including but not limited to preparing and dropping bank deposits
• Authorizes register functions including post voids, returns and discounts
• Complies with Human Resources policies and procedures
• Assists in receiving and stocking procedures

• Unloads merchandise from trucks
• Checks in shipments
• Stages merchandise for the sales floor
• Packs out merchandise
• Assists front end and queue merchandising
• Assists in driving Key Metrics: Sales, ADS, CSAT Scores, and Expense Control
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room

This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.

• Frequently operate cash register
• Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet
• Frequently ascend/descend ladders in order to retrieve and put away stock
• Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor
• Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations
• Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise
• Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures
• Must be able to remain in a stationary, upright position for 80% of the time

QUALIFICATIONS:

• High School Graduate or equivalent.
• College experience preferred
• Minimum 1 year of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Five Below is an Equal Opportunity Employer.

Position Type:

BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as a Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below’s Careers Site at www.fivebelow.com/info/careers to verify the posting.

Love + medicine is who we are, it's what we do, it's why people want to work here. If you’re looking for a job to love, apply today.

Schedule Weekly Hours:

Job Description:

The Child Care Teacher plans and carries out a daily program designed to meet the physical and developmental needs of a group of children. This person works collaboratively with other staff assisting in the classroom, is sensitive and accommodating to the needs of individual children, and relates well to both children and adults. The Child Care Teacher is the point person in his/her assigned classroom and is responsible for oversight of classroom operations.

Major Responsibilities:
1. Plan, schedule, and implement the daily program of developmentally appropriate experiences for a classroom group of children, stimulating children’s cognitive, social/emotional, language and health and wellness development using different approaches to learning. Utilize a wide range of theory- and research-based approaches, strategies, and environments, including the integration of the Wisconsin Model Early Learning Standards, to set the stage for developmentally appropriate practices within the classroom.
2. Maintain a physical environment conducive to children's growth and development and arrange the classroom to promote optimal program functioning in accordance with appropriate environment rating scales.
3. Promote positive self-esteem of children through positive guidance, body language and tone of voice.
4. Create and implement developmentally appropriate lesson plans using resources, assessments, and goals of individual children, focusing on the development of individual strengths.
5. Facilitate culturally appropriate and inclusive programs and activities. Utilize family goals, traditions, and cultural considerations in planning environments and programming to enrich children’s health, relationships, and experiences.
6. Maintain regulatory compliance with WI DCF Licensing Rules. Demonstrate best practices in childcare
7. Maintain individual child portfolios, demonstrating developmentally appropriate goal-setting, observations, and achievements.
8. Communicate effectively with children and adults. Express ideas, thoughts, and observations appropriately in writing and verbally.
9. Develop meaningful and responsive relationships with children and families, focusing on a family-centered environment that encourages family involvement in a child’s development and learning.
10. Schedule and facilitate parent conferences to discuss children’s development; collaborate with families to devise learning and development strategies as appropriate.
11. Observe and evaluate children’s cognition and general knowledge, learning approaches, social and emotional development, language development and communication, and physical health. Analyze, interpret, and communicate assessment results accurately and effectively, with the goal of obtaining valid, useful quantitative and qualitative information.
12. Ensure the safety and security of the children at all times. Follow regulations and professional standards as they apply to health, safety, physical activity, and nutrition.
13. Follow hospital and departmental policies and procedures in compliance with federal, state, and local regulations.
14. Direct the work of co-teachers, student teachers, and volunteers. Provide oversight to student teachers, working collaboratively with university or college staff to ensure a positive and rewarding student placement.
15. Certificate from the Registry, the Wisconsin early childhood professional recognition system, within 3 months after assuming the position, as evidence of meeting the education and experience qualifications.

16. For those working in a teacher capacity or with children under the age of 2, additional coursework may be required, which will be directed by the Child Care Center Manager. If required, the Manager will discuss timelines and required coursework with the child care teacher. These materials will then be submitted in a timely manner to the state registry.

17. Complete required continuing education on an annual basis.
18. Perform other job-related responsibilities as requested.

Education and Learning:
REQUIRED
High School Diploma or equivalency.

If higher education is not in child development, the following course work will be required within 6 months of hire:

“Introduction to the Child Care Profession” or equivalent coursework from a college or school curriculum

DESIRED
Associate degree in Child Development or Early Childhood Education or Associate's degree in unrelated field plus 30 related credits; or Bachelor's degree in unrelated field. Completion of required coursework as described in DCF 251 Licensing Rules for Group Child Care Centers.

Work Experience:
DESIRED
6 months of experience or a minimum of 80 days as a full-time childcare worker or 120 days as a half-time worker or volunteer in a licensed day care center, a kindergarten, or an early childhood program approved by the Wisconsin Department of Children and Families (DCF).

License and Certifications:
REQUIRED
Current Infant-Adult Basic Life Support for Health Care Providers (with hands on learning) from one of the following programs; American Heart Association or American Red Cross.

DESIRED
First Aid Certification

Age Specific Population Served:
Infant (less than 1 year)
Pediatric (1 - 12 years)
Adolescent (13 - 17 years)
Adult (18 - 64 years)

OSHA Category:
Category I - All Employees in this job title have a reasonably anticipated risk of occupational exposure to blood and/or other potentially infectious materials.

Environmental Conditions:
Subject to outside environmental conditions.
Not substantially exposed to adverse environmental conditions (as in typical office or administrative work).
Exposed to infectious diseases.
Subject to hazards.

Physical Requirements/Demands Of The Position:
Sitting Occasionally (6-33% or 3 hours)
Walking/Standing Frequently (34-66% or 5.5 hours)
Stooping/Bending Frequently (34-66% or 5.5 hours)
Squatting Rarely (1-5% or .5 hours)
Kneeling/Half Kneel Rarely (1-5% or .5 hours)
Climbing Stair Rarely (1-5% or .5 hours)
Reaching - Shoulder Level Rarely (1-5% or .5 hours)
Reaching - Below Shoulder Rarely (1-5% or .5 hours)
Reaching - Above Shoulder Rarely (1-5% or .5 hours)
Repetitive Actions - Pinch Forces Rarely (1-5% or .5 hours) Pounds of force 0-25
Repetitive Actions - Grip Forces Rarely (1-5% or .5 hours) Pounds of force 0-25
Repetitive Actions - Fine Manipulation Rarely (1-5% or .5 hours)
Balance - Right Leg Rarely (1-5% or .5 hours)
Balance - Left Leg Rarely (1-5% or .5 hours)
Lifting - Floor to Waist Occasionally (6-33% or 3 hours) Number of lbs 25-50
Lifting - Waist to Overhead Rarely (1-5% or .5 hours) Number of lbs 0-25
Lifting - Other Occasionally (6-33% or 3 hours) Number of lbs 25-50
Carrying - Long Carry (>50 feet) Rarely (1-5% or .5 hours) Number of lbs 25-50
Carrying - Short Carry Rarely (1-5% or .5 hours) Number of lbs 25-50
Carrying - Right Carry Rarely (1-5% or .5 hours) Number of lbs 25-50
Carrying - Left Carry Rarely (1-5% or .5 hours) Number of lbs 25-50
Push/Pull (Static Force) Rarely (1-5% or .5 hours) Number of lbs 50-75

If you need assistance with any portion of the application or have questions about the position, please contact HR-Recruitment@gundersenhealth.org or call 608-775-0267

Equal Opportunity Employer

Minimum Hiring Wage:

Job Details:

Associate Degree in nursing (ADN) required.

Health care experience within the last five years preferred.

Critical care experience preferred.

Internship in critical care preferred.

Maintains valid licensure/certification/registration.

Registered Nurse licensed in the State of Iowa.

Benefits:

We are excited to offer an aggressive compensation and benefits package for qualifying positions, which includes:

• Competitive base pay

• Matching retirement programs

• Health, Dental and Vision plans

• Health Savings and Flexible Spending Accounts

• Employee discounts including car rental, cell-phone plans

• Employer-paid, Long-Term Disability, Life, and AD&D

• Paid time off (PTO)

• Education Assistance Program

• Employee Assistance Program

• Employee Referral Bonus Program

• Discounted cafeteria meals

• Paid Parental Leave

• Employee Service Recognition program  

• Voluntary plans including: Life, AD&D, Short-Term Disability, Critical Illness, Accident, Insurance, and Hospital Indemnity

Great River Health and its affiliates are Equal Opportunity employers.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

The Chef Instructor Teaching Support Specialist (TSS) is responsible for both restaurant and lab course operations. As such, the TSS interacts daily with individual students in both large and small groups to teach the practical hands-on aspects of food and beverage operations. The TSS will guide students through the process of synthesizing skills, concepts, and theories learned in the classroom that are utilized daily to operate a full service restaurant or to successfully complete a culinary or beverage management lab section. This includes all elements of professional food handling and preparation as well as beverage service considerations for both the front and back of house. The TSS is expected to work with faculty in presenting and teaching goals and objectives of course curriculum. Knowledge of course material, good communication and platform skills are essential to be an effective teacher. The TSS is responsible for supervising all students while managing lab sections and/or operating a restaurant as part of an instructional team.

Meeting administrative goals pertaining to course expenses and logistics are required.

Required Qualifications:

A two year culinary degree and a four year hospitality degree with five years of food service experience, which includes a minimum of three years of supervisory food service experience. A high level of culinary knowledge and technical skill is strongly desired. Current awareness of culinary and restaurant trends is necessary.  Knowledge of current food service sanitation requirements and food safety standard operating procedures is required. Knowledge of food and beverage management systems and controls is expected. Excellent communication and interpersonal skills. Flexibility and adaptability with scheduling of hours including nights and weekends in support of course and operational responsibilities is required.

Preferred Qualifications:

As a member of the Nolan School of Hotel Administration’s Instructional Support Department, a Teaching Support Specialist is responsible for a range of instructional support for the school’s food and beverage management area course offerings. These responsibilities include operational, administrative and laboratory elements. Additional responsibilities require the TSS to be proficient with Microsoft Office and electronic purchasing systems for multiple products and services. Food safety and TIPS certification preferred.

Operational and Food Service Management Laboratory Support Responsibilities Include:

Academic Lab/Course (40%):

• Manage, supervise, and instruct students during lab operations.
• Complete student lab performance evaluations.
• Student Instruction-ensure and reinforce all culinary techniques, applied food science, food safety and food quality attributes presented during lecture.
• Ensure students’ safety by managing the environment in which they work.
• Teach and maintain correct and safe food handling procedures as outlined by the NYS Health Code during lab operations.
• Manage lab set-up and break down as well as all closing procedures.
• Responsible for distribution of alcoholic beverages for student tasting to ensure compliance with state and federal laws, SHA, and university policies.
• Meet and assist students with preparation for exams or assignments.
• Provide student office hours.
• Manage the ordering, receiving, storeroom, and issuing process.
• Responsible for the security of food and beverage products and equipment.
• Act as an educational facilitator for beverage tastings for both scheduled classes and special events.
• Teach and support the use of lab operations documentation (e.g., inventory opening and closing checklists, station set-up diagrams, etc.)

Course Logistics and Prep (30%):

• Provide assistance in developing teaching/demo materials.
• Participate in lab/course manual updates.
• Assist with both course and student recipe selection, testing and menu development activities.
• Assist with in-lab product identification exam set-up, proctoring and breakdown.
• Supervise the teaching assistants during class/lab and approve lab hours if necessary.
• Responsible for student attendance record generation, student evaluation, policy violation documentation and grading if necessary.
• When necessary assist with special needs for SDS students.

Product Management (10%):

• Complete ordering of food, beverages, and paper supplies for the School of Hotel Administration in compliance with all school and university policies.
• Manage the receiving, storing, issuing, and accounting of the school food and beverage inventory to reduce costs and liability.
• Maintain established inventory pars and product rotation.
• Maintain purchase & invoice log for all courses.

Facility Management (10%):

• Supervise the daily opening and closing duties regarding the lab facility.
• Assist and participate in lab closing procedures at the change of semesters and the end of the academic year
• Responsible for maintaining all storerooms and coolers according to SHA policy and Tompkins County Health Code requirements
• Responsible for reporting any equipment malfunction to the maintenance department and your supervisor
• Maintain pars for all paper goods and cleaning supplies

Staff Management (5%):

• Assist with hiring, training, and scheduling all TA support.
• Monitor TA’s in completing all assigned tasks during class/lab/section. This includes but is not limited to the following: the purchasing process, inventory control, production, service, HACCP requirements, food and beverage product distribution, facility maintenance/cleanliness, dissemination of course information, student evaluation and grading.
• Provide direction to non-exempt staff as needed.
• Communicate and maintain a professional working relationship with all supporting departments.
• Report any confrontation with students, staff, or faculty to your supervisor ASAP.
• Manage and report student injuries to supervisor. Complete all necessary documentation related to the accident as required by SHA or the university.

Misc. Other Duties (5%):

• Provide support to students using the Adaco Purchase System
• Support HEC throughout the year as an in-house advisor (Homecoming, Function Flow, Special Events, and HEC Weekend)
• Act as Educational Facilitator for special lab events and assist with the planning, organization, execution, and breakdown of these events
• Attend department, area, and course meetings when requested

This is a 10 month position (August through May).

Rewards & Benefits at Cornell:

Cornell has been nationally recognized as an award-winning workplace for our health, wellbeing, sustainability and diversity initiatives.

Cornell’s key benefits include:

• Health Care – Several plan options for Endowed medical, dental, prescription drug, and vision care coverage.
• Generous Paid Time Off & Leave Provisions with flexible work options – This includes vacation time, health and personal time, holidays, and parental leave.
• Retirement Plans – Employees are eligible for the 403(b) Cornell University Retirement Plan (CURP) which offers superior retirement savings benefits.
• Education – Options include the Employee Degree Program, taking classes to enrich your career skills, New York’s 529 College Savings Program, and Cornell Children’s Tuition Scholarship.
• Wellbeing - Working in a university setting gives you access to our athletic facilities and a plethora of wellness programs, NCAA sporting events, music, art and theater, lectures and other presentations and events.

To explore the full range of Cornell Employee Benefits further, follow this link: Cornell Benefits

Join Us & Apply Today!

This position is full-time, based in Ithaca, NY, and is eligible for Cornell University benefits. If interested in applying, we welcome you to include a cover letter and resume with your application to highlight your interest and experience for the position. No sponsorship and no relocation assistance are available for this position.

Familiarize yourself with Cornell's COVID-19 workplace guidance as well as the university's COVID-19 services and information.

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Job Titles and Pay Ranges:

Non-Union Positions

Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:

• Prior relevant work or industry experience

• Education level to the extent education is relevant to the position

• Unique applicable skills

• Academic Discipline (faculty pay ranges reflects 9-month annual salary)

To learn more about Cornell’s non-union staff job titles and pay ranges, see Career Navigator.

Union Positions

The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornell’s union wages, see Union Pay Rates.

Current Employees:

If you currently work at Cornell University, please exit this website and log in to Workday using your Net ID and password. Select the Career icon on your Home dashboard to view jobs at Cornell.

Online Submission Guidelines:

Most positions at Cornell will require you to apply online and submit both a resume/CV and cover letter.  You can upload documents either by “dragging and dropping” them into the dropbox or by using the “upload” icon on the application page. For more detailed instructions on how to apply to a job at Cornell, visit How We Hire on the HR website.

Employment Assistance:

For general questions about the position or the application process, please contact the Recruiter listed in the job posting or email mycareer@cornell.edu.

If you require an accommodation for a disability in order to complete an employment application or to participate in the recruiting process, you are encouraged to contact Cornell University's Office of Institutional Equity and Title IX at voice (607) 255-2242, or email at equity@cornell.edu.

Applicants that do not have internet access are encouraged to visit your local library, or local Department of Labor. You may also request an appointment to use a dedicated workstation in the Office of Talent Attraction and Recruitment, at the Ithaca campus, by emailing mycareer@cornell.edu.

Notice to Applicants:

Please read the required Notice to Applicants statement by clicking here. This notice contains important information about applying for a position at Cornell as well as some of your rights and responsibilities as an applicant.

EEO Statement:

Diversity and Inclusion are a part of Cornell University’s heritage. We are a recognized employer and educator valuing AA/EEO, and we do not tolerate discrimination based on any protected characteristic, including race, ethnic or national origin, citizenship and immigration status, color, sex/gender, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual’s genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law. 

Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty, and staff to all identities and backgrounds. We encourage individuals from underrepresented and/or marginalized identities to apply.

COME GIVE LIFE WITH DAVITA IN OUR NEW SNF DIALYSIS SETTING

MUST HAVE AT LEAST 1 YEAR OF ICHD OR ACUTE DIALYSIS EXPERIENCE

DaVita Kidney Care, is bringing our industry-leading clinical quality to patients on-site at skilled nursing facilities (SNF) through a new team called DaVita Skilled Nursing Dialysis Services.  

Approximately 10% of all dialysis patients reside in a SNF and are transported to dialysis three times a week placing a significant burden on patients and adding significant avoidable costs to the health care system. DSD Services teammates will have access to all the capabilities and resources DaVita has to offer, and will work to quickly leverage these to develop the infrastructure and rapidly grow the new service line.

Ideal teammates will have experience in dialysis, get energized by a start-up type environment and improving the lives of patients, and have a track record of finding ways to Get Stuff Done (GSD). Teammates must be comfortable working autonomously and have demonstrated the ability to collaborate with cross-functional resources across the organization.

What you can expect:

In this role, you take responsibility for the complete ongoing care of each patient to ensure their dialysis treatment stays on track.  DSD RNs will troubleshoot, and make sound decisions for our patients related to their dialysis treatment and will occasionally partner alongside the SNF staff to coordinate care.

Primary work schedule will be 3 days a week with some travel to other SNF clinics within your region (per patient needs). Alternating Saturdays will also be required.

Your impact on the lives of our patients and their families will be felt every day.

Patient education. RNs by training, are Educators.  As a DSD Services RN, you will be provided the opportunity to conduct impactful and meaningful education to patients and their families in the SNF setting.

Direct Patient Care: The RN’s primary responsibility is to independently demonstrate best practice techniques and deliver optimal dialysis care.  The role includes supervising Dialysis Technician who are tasked with delivering tandem care to meet the capacity and efficiency goals of the program.  

Complexity - DSD Dialysis care is a complex but fulfilling service line.  Meeting and/or exceeding clinical outcomes are the goals and multitasking is an expectation to meet the needs of the service, the patients and our SNF partners.  

Autonomy and Critical Thinking. Provide comprehensive patient care in an independent setting. Plan to be on your toes at all times. You use your mind constantly. You apply your "core" nursing skills to assess, diagnose and implement complete care plans as you look at the whole patient. There's a lot to track and manage and the joy comes in witnessing how your care impacts patients' lives.

Some details about this position:

• Your training will include a combination of classroom and hands-on learning, through DaVita’s award-winning training programs
• Training may take place in a facility or a training clinic with a class of new teammates other than your assigned home clinic
• Hours of work may vary during the training period; however, you will typically be working between 32-40 hours per week during training
• May be asked to support other local SNF dens

You must have:

• Previous Chronic Hemodialysis, or Acute Dialysis (at least one year) OR 3-5 YEARS OF EXPERINCE IN ER, OR, URGENT CARE, ONCOLOGY, SURGICAL OR CRITICAL CARE WILL ALSO BE CONSIDERED.
• Current Registered Nurse (RN) license in the state of practice; Minimum of 12 months' of RN experience
• Associates Degree in Nursing (A.D.N) from accredited school of nursing required; Bachelor of Science in Nursing (B.S.N);  three-year diploma from accredited diploma program may be substituted for nursing degree
• Basic computer skills and proficiency in MS Word and Outlook

You might also have (a.k.a. nice-to-haves):

• Training/Teaching/Healthcare Education background
• Certified Nephrology Nurse (CNN) or Certified Dialysis Nurse (CDN)

What We’ll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most including:

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more

• Paid training: DaVita offers all new dialysis teammates a robust, paid training program to help you learn the right dialysis skills. The training is a mix of classroom and hands on training.
• Opportunity for a nursing career for a lifetime. DaVita is committed to providing robust development and experiences for nurses. Whether you chose to remain in a patient facing/caregiving role or grow (leadership operations, corporate functions, integrated care, clinical research), we can guide you on that journey. We offer programs such as:
  • THRIVE: Develops high-potential nurses, clinical coordinators and clinic nurse managers into operational managers  
  • DSSL & SPARK – Gives clinical teammates the chance to develop their supervisory and leadership skill set
  • 100+ CEU courses at no cost
  • Gateway: A web-based application available to teammates for career planning, learning and training, and recognition. It allows you to access new courses and CE credits and explore career paths on your own time. It also has a newsfeed to keep you up to date on Village news and functions as a social platform to connect you to teammates

At DaVita, we strive to be a community first and a company second.  We want all teammates to experience DaVita as "a place where I belong."  Our goal is to embed Diversity & Belonging into everything we do in our Village, so that it becomes part of who we are.  We are proud to be an equal opportunity workplace and an affirmative action employer.  As such, individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

Salary/ Wage Range

Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience and may fall outside of the range shown. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits  

ARE YOU A CERTIFIED HEMODIALYSIS TECHNICIAN??

MUST BE OCDT CERTIFIED

DaVita Kidney Care, is bringing our industry-leading clinical quality to patients on-site at skilled nursing facilities (SNF) through a new team called DaVita Skilled Nursing Dialysis Services.  Approximately 10% of all dialysis patients reside in a SNF and are transported to dialysis three times a week placing a significant burden on patients and adding significant avoidable costs to the health care system. DSD Services teammates will have access to all the capabilities and resources DaVita has to offer, and will work to quickly leverage these to develop the infrastructure and rapidly grow the new service line. Ideal teammates will have significant experience within DaVita, get energized by a start-up type environment and improving the lives of patients, and have a track record of finding ways to GSD. Teammates must be comfortable working autonomously and have demonstrated the ability to collaborate with cross-functional resources across the Village.

What you can expect:

In this role, you take responsibility for the complete ongoing care of each patient to ensure their dialysis treatment stays on track. PCTs will work in conjunction with dialysis RNs to provide dialysis care. You work schedule will be 3 days a week - with possible travel to cover other SNF clinics in your region. You will also be required to work alternating Saturdays, yet your impact on the lives of our patients and their families will be felt every day.

Patient Care: Spending the majority of your day in direct one-on-one patient care to provide safe, comfortable and hygienic dialysis treatment.

Complexity: DSD Dialysis care is a complex but fulfilling service line.  Meeting and/or exceeding clinical outcomes are the goals and multitasking is an expectation to meet the needs of the service, the patients and our SNF partners.  

Autonomy and Critical Thinking: Provide comprehensive patient care in an independent setting. Plan to be on your toes at all times. You use your mind constantly. You apply your "core" skills to monitor patients before, during and after dialysis treatment including measuring and recording stats, patient observations, and hemodialysis machine setup. There's a lot to track and manage and the joy comes in witnessing how your care impacts patients' lives.

Some details about this position:

• Your training will include a combination of classroom and hands-on learning, through DaVita’s award-winning training programs
• Training may take place in a facility or a training clinic with a class of new teammates other than your assigned home clinic
• Hours of work may vary during the training period; however, you will typically be working between 32-40 hours per week during training
• May be asked to support other local SNF dens

You must have:

• High school diploma or equivalent
• MUST SHOW A VALID AND ACTIVE CCHT/OCDT ON THE NNCC WEBSITE
• Basic computer skills and proficiency in MS Word and Outlook

You might also have (a.k.a. nice-to-haves):

• Training/Teaching/Healthcare Education background

What We’ll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most including:

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more

• Paid training: DaVita offers all new dialysis teammates a robust, paid training program to help you learn the right dialysis skills. The training is a mix of classroom and hands on training.
• Reimbursement for your Certified Hemodialysis Technician (CHT) license
• Preceptor University: Learn how to become teach future DaVita teammates clinical procedures and policies
• Opportunity to grow personally and professionally. DaVita is committed to providing robust development opportunities including:
  • DSSL & SPARK – Gives clinical teammates the chance to develop into supervisory and leadership skills
  • Bridge to Your Dreams: Offers high-performing patient care technicians (PCTs) a path to becoming a registered nurse through fully funded tuition and career coaching.
  • 100+ CEU courses at no cost
  • Gateway: A web-based application available to teammates for career planning, learning and training, and recognition. It allows you to access new courses and CE credits and explore career paths on your own time. It also has a newsfeed to keep you up to date on Village news and functions as a social platform to connect you to teammates

At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed Diversity&Belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace. As such, individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

DaVita is a clinical leader! We have the highest percentage of facilities meeting or exceeding CMS's standards in the government's two key performance programs. We expect our teammates to commit to improving patient health through clinical goal setting and quality improvement initiatives.

Ready to make a difference in the lives of patients? Take the first step and apply now.

#LI-KJ1

Salary/ Wage Range

Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience and may fall outside of the range shown. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits  

Minimum Hiring Wage:

Job Details:

Provides basic patient care under the direct supervision of a licensed nurse.  Provides personal care and assistance with activities of daily living.  The  Certified Nurse Assistant (CNA) provides each patient with routine daily nursing care and other desired services in accordance with the patient's assessment, choices and care plan under the supervision of a licensed nurse to ensure the highest degree of quality of care is maintained at all times.  Each Certified Nurse Assistant (CNA) will work with a multidisciplinary team.

Required:

High school diploma or GED.

Maintains valid licensure/certification/registration.

Iowa Certified Nurses Aide course completion and passing test scores within 4 months of hire.

Benefits:

We are excited to offer an aggressive compensation and benefits package for qualifying positions, which includes:

• Competitive base pay

• Matching retirement programs

• Health, Dental and Vision plans

• Health Savings and Flexible Spending Accounts

• Employee discounts including car rental, cell-phone plans

• Employer-paid, Long-Term Disability, Life, and AD&D

• Paid time off (PTO)

• Education Assistance Program

• Employee Assistance Program

• Employee Referral Bonus Program

• Discounted cafeteria meals

• Paid Parental Leave

• Employee Service Recognition program  

• Voluntary plans including: Life, AD&D, Short-Term Disability, Critical Illness, Accident, Insurance, and Hospital Indemnity

Great River Health and its affiliates are Equal Opportunity employers.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

POSITION SUMMARY: 

The Lead Consultant is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping, and consistently delivers a positive customer experience to all customers.  The Lead Consultant’s  time will be spent taking customer orders; coordinating store activities; providing pricing information; recommending the appropriate FedEx Office products and services; producing complex orders;  operating equipment that requires advanced operational knowledge and expertise; managing, monitoring and facilitating all production processes. The Lead Consultant performs their duties utilizing consultative skills to anticipate needs, suggest alternatives and provide solutions to colleagues and customers. With leadership direction, the Lead Consultant may provide direction to the Consultant and solve escalated customer issues.

GENERAL DUTIES AND RESPONSIBILITIES:

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

• Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers
• Manages production flow to ensure all production orders are done right and on time
• Takes customer orders, giving pricing information, performs consultative selling to customers, and recommends FedEx Office products and services tracks and logs all production jobs
• Takes lead responsibility for digital imaging, scheduling and running black and white or color production on full service orders, including finishing services and large job management
• Sets up complex orders and performs multiple tasks at the same time
• Responsible for ensuring quality during and after production process
• Ensures communication among shifts
• Coordinates pick-up and delivery of customer orders
• May provide leadership to team members on an assigned shift
• Assists in the training of store team members
• Collates, sorts and organizes customer orders
• Operates the Point of Sale terminal (POS), handles financial transactions and makes change
• Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
• Follows instructions of supervisors and assists other team members in performing store functions
• Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety and security policies and procedures
• Secondary responsibility for coordination of all shipping related services and activities, to include:
• Provides customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates
• Ensures quality customer service is given to customers by providing packaging services, as well as offering information about company products and services
• Offers assistance to customers by suggesting appropriate shipping methods. Maintains inventory of shipping supplies
• Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
• All other duties as needed or required

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

• High school diploma or equivalent education
• 2+ years of specialized experience
• Excellent verbal and written communication skills
• For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
• For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

ESSENTIAL FUNCTIONS:

• Ability to stand during entire shift, excluding meal and rest periods
• Ability to move and lift 55 pounds
• Ability, on a consistent basis, to bend/twist at the waist and knees
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability, on a consistent basis, to work with minimal supervision
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Quality Driven Management (QDM)

• (Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.)
• Suggests areas for improvement in internal processes along with possible solutions
• Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility
• Applies Quality concepts presented at training during daily activities
• Supports FedEx Office Quality initiatives

EEO Statement
 

FedEx Office is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant  on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing. America’s Military Veterans and individuals with disabilities are strongly encouraged to apply.

FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email HR.Recruiting@fedex.com.

FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law.

For more information, click here.

Minimum Hiring Wage:

Job Details:

Provides basic patient care under the direct supervision of a licensed nurse.  Provides personal care and assistance with activities of daily living.  The  Certified Nurse Assistant (CNA) provides each patient with routine daily nursing care and other desired services in accordance with the patient's assessment, choices and care plan under the supervision of a licensed nurse to ensure the highest degree of quality of care is maintained at all times.  Each Certified Nurse Assistant (CNA) will work with a multidisciplinary team.

Required:

High school diploma or GED.

Maintains valid licensure/certification/registration.

Iowa Certified Nurses Aide course completion and passing test scores within 4 months of hire.

Benefits:

We are excited to offer an aggressive compensation and benefits package for qualifying positions, which includes:

• Competitive base pay

• Matching retirement programs

• Health, Dental and Vision plans

• Health Savings and Flexible Spending Accounts

• Employee discounts including car rental, cell-phone plans

• Employer-paid, Long-Term Disability, Life, and AD&D

• Paid time off (PTO)

• Education Assistance Program

• Employee Assistance Program

• Employee Referral Bonus Program

• Discounted cafeteria meals

• Paid Parental Leave

• Employee Service Recognition program  

• Voluntary plans including: Life, AD&D, Short-Term Disability, Critical Illness, Accident, Insurance, and Hospital Indemnity

Great River Health and its affiliates are Equal Opportunity employers.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

he estimate displayed represents the typical salary range or starting rate of candidates hired in Colorado and/or Nevada and/or New York and/or California, and/or Rhode Island and/or Hawaii. Factors that may be used to determine your actual salary may include your specific skills, your work location, how many years of experience you have, and comparison to other employees already in this role. This information is provided to applicants in accordance to the Colorado Equal Pay for Equal Work Act, the Nevada Pay Transparency Law, the New York City Pay Transparency Law, the California Equal Pay Act, and Opportunity Act, the Rhode Island Pay Equity Act and Hawaii Pay Transparency Law.

Employee Benefits: 

The company offers eligible employees a comprehensive benefits package including health, dental and vision care, 401K, tuition assistance, a scholarship program, vacation pay, holiday pay, sick time, parental leave, and life insurance.

POSITION SUMMARY: 

The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping. They will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate FedEx Office products and services. The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority.

GENERAL DUTIES AND RESPONSIBILITIES:

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

 People

• Follows instructions of supervisors and assists other team members in performing store functions
• Assists in the training of store team members

Service

• Demonstrates consultative behaviors in a retail environment to understand each customer’s individualized need
• Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services
• Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
• Ensures all customer problems are resolved quickly and to the satisfaction of the customer
• Takes complex customer orders using order systems and provides accurate pricing information
• Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
• Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents
• Maintains a safe, clean and orderly retail Store

Profit

• Ensures confidentiality of customer data and careful handling of documents, media, and packages
• Processes financial transactions using a Point of Sale terminal (POS),including handling cash and making change
• Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability
• Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage
• Takes preemptive action to prevent errors and waste
• Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
• Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and procedures

Self-Management

• Performs multiple tasks at the same time
• Looks for opportunities to improve knowledge and skills within the retail Store
• Able to operate with minimal supervision
• Adheres to all FedEx Office team member and retail store standards, as outlined in the team member handbook
• All other duties as needed or required

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

• High school diploma or equivalent education
• 6+ months of specialized experience
• Excellent verbal and written communication skills
• For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
• For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

ESSENTIAL FUNCTIONS:

• Ability to stand during entire shift, excluding meal and rest periods
• Ability to move and lift 55 pounds
• Ability, on a consistent basis, to bend/twist at the waist and knees
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability, on a consistent basis, to work with minimal supervision
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Quality Driven Management (QDM)

• (Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.)
• Suggests areas for improvement in internal processes along with possible solutions
• Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility
• Applies Quality concepts presented at training during daily activities
• Supports FedEx Office Quality initiatives

EEO Statement

FedEx Office is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant  on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing. America’s Military Veterans and individuals with disabilities are strongly encouraged to apply.

FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email HR.Recruiting@fedex.com.

FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law.

For more information, click here.

Facility:

Department:

Schedule:

Hours:

Job Details:

Department Specific Job Details:

•  ISSUE ANALYSIS AND RESOLUTION:
• Implements solutions while following security best practices and adhering to hospital/department security policies and procedures
• Provides resolutions for issues and engages additional technical resources when necessary
• Follows up with customer to verify resolution has met customer expectations
• Monitors ticket tracking system and responds to requests/incidents according to defined standards
• Follows proper DCMC/ITIL processes for incidents, requests, and problems
• Handles problem recognition, research, and isolation of potential causes
• Responsible for the installation, maintenance and support of desktop PCs, thin clients, laptops, phones, printers, and other IS related DCH assets

• 2.   DOCUMENTATION/COMMUNICATIONS:

• Document issues, updates and resolutions in Service Desk ticket tracking system according to defined standards
• Document and prioritize assigned tasks as part of the department project management process
• Create/maintain comprehensive technology analysis documents, instruction sheets, and knowledgebase articles for common issues
• Proactively provide management with operational information related to reported customer problems, system availability, and other problems
• Provide prompt, courteous email, and phone communication with customers throughout the problem resolution cycle

• 3. GENERAL IT SUPPORT ANALYST KNOWLEDGE:

• Support hardware and software for internal end users
• Setup new workstations (laptops, desktops, and tablets) via imaging or manual setup
• Troubleshoot VoIP phones, printers, and peripherals
• Work with corporate ticketing system for issue resolution
• Troubleshoot hardware and software connectivity for team members located both on site and remotely
• Provide phone and desktop support to all office locations

• 4.  AUDIO/VISUAL EQUIPMENT KNOWLEDGE:

• Provide timely setup and teardown of supported Audio/Visual equipment
• Assist customers with troubleshooting of A/V issues
• Maintain knowledge of IT A/V equipment
• Provide training on A/V equipment and maintain instructional materials

• Performs other duties as assigned

Education Requirements:

Certification/License Requirements:

Address:

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.

• Identifies customer needs and initiates referrals to BMO colleagues.
• Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
• Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
• Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
• Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
• Contributes to meeting branch business results and the customer experience.
• Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
• Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
• Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
• Acts as a key member of a collaborative and versatile branch and market team.
• Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
• Organizes work information to ensure accuracy and completeness.
• Takes the initiative to find creative approaches that make each customer’s experience feel personal.
• Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
• Contributes to business results and the overall experience delivered in the branch.
• May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
• Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
• Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
• Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
• Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
• Complies with legal and regulatory requirements for the jurisdiction.
• Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
• Completes standardized tasks under supervision.
• Performs initial problem solving within given rules/limits & escalates when required.
• Broader work or accountabilities may be assigned as needed.

  Qualifications:

• No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
• High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
• Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
• Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
• Projects a professional presence.
• Basic knowledge of specialized sales and business banking solutions to refer to specialists.
• Passionate commitment to helping customers.
• A focus on delivering a personal experience to customers.
• Resourceful self-starter with courage and confidence to approach customers.
• Readiness to collaborate and work in different capacities as part of a team.
• Strong interpersonal skills, including the ability to build rapport and connections with customers.
• An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
• Basic knowledge learned on the job.
• Verbal & written communication skills - Basic (in business environment).
• Organization skills - Basic (in business environment).
• Collaboration & team skills - Basic (in business environment).

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

We’re here to help

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.