Total 1,293 Customer Service job vacancies in D14 Geylang, Eunos

Do you feel called to create an inclusive and supportive learning environment for children with diverse needs?

Join us and play an integral role in shaping young minds and enhancing family support through hands-on teaching and developmental support.

Join a team dedicated to empowering children with diverse needs, including those with mild autism, speech, and language delays. Work alongside in-house therapists and a close-knit team to deliver engaging, individualized education plans (IEPs) in small class settings with a focus on family-centered care.

What We Offer:

• Professional Development: Participate in ongoing training and mentorship in special education techniques.
• A Balanced Schedule: Full-time, Monday to Friday, 9:00 AM - 6:00 PM. Take advantage of a 1-hour lunch break.
• Location: Changi Road (nearest MRT: Eunos)

First Konnection – The Authorized Education Recruitment Specialist for this Role

What You Can Expect:

• Streamlined Process: Let us handle the logistics while you focus on showcasing your expertise.
• Direct Communication: Receive timely updates and clear guidance throughout the application process.
• Personalized Advice: Leverage our insights to present your strengths and secure the role.

Your Key Responsibilities:

• Individualized Learning Support: Implement and adapt IEPs tailored to each student's unique needs. Engage actively with students through personalized learning activities.
• Dynamic Classroom Leadership: Lead a vibrant, inclusive classroom using flexible teaching strategies and technology suited for varied learning styles and needs.
• Progress Tracking: Monitor academic, social, and behavioral progress for students, making real-time adjustments as needed.
• Collaborative Development: Partner with therapists and fellow educators to integrate therapeutic goals into the learning experience, supporting holistic development.
• Continuous Improvement: Participate in professional development to enhance your expertise in special education.

What We Look For:

• Strong interpersonal skills and the ability to communicate effectively with students, families, and multidisciplinary team members.
• A hands-on, adaptable approach to supporting diverse learning needs in a classroom setting.
• A commitment to ongoing professional growth and the willingness to adjust strategies to meet each child’s unique learning path.
• Physical stamina and resilience, necessary for active engagement and, when needed, to support students’ physical needs.

About Our Team:Become part of a team committed to shaping bright futures and empowering individuals through specialized support. As a team member, your energy, adaptability, and dedication make a meaningful impact in the lives of children and their families.

If you're ready to make a meaningful impact, apply today and start your inspiring journey with us!

EA Registration No.: R23111820 (Ben Chang)
EA Licence No.: 22C1307 (First Konnection Pte. Ltd.)

Responsibilities:

• Manage enquiries and feedback related to the project
• Report directly to Project Manager
• Work closely with the relevant parties such as residents, consultants, authorities, etc.
• Implement proactive steps to address complaints arising from construction activities
• Maintain a documented record of requests and complaints received from residents and/or public
• Issue and distribute advance notifications to the public regarding upcoming work.

Requirements:

• Only for Singaporeans/PR
• Experience in customer service for BTO projects
• GCE O/A Level with relevant certificates

Suitable candidates are encouraged to apply to this position via Apply Now button or email to Career@kah.com.sg

Only shortlisted applicants will be notified.

Job Responsibilities:

• Identify and pursue revenue enhancement opportunities and marketing initiatives aimed at achieving revenue targets
• Collaborate with internal stakeholders to align campaign objectives with overall business goals, product launches, and promotional strategies
• Define, implement, and continuously refine the customer segmentation strategy and journey
• Identify key customer segments for targeted campaigns and develop personalized messaging strategies to drive engagement
• Monitor campaign performance, analyze data, and report on key metrics such as open rates, click-through rates and conversion rates to optimize results
• Utilize SQL to extract and analyze customer data, providing actionable insights to optimize campaign performance
• Implement A/B testing and data-driven optimizations to improve campaign effectiveness
• Oversee the end-to-end execution of marketing campaigns across email, SMS, app and various other communication channels
• Drive the overall strategy for automating existing campaign segments in alignment with the customer lifecycle journey
• Implement and automate finer aspects such as contact policies at the customer level to enhance the customer experience from BTL interventions, resulting in improved conversion of targeted offers and reduced churn
• Drive the NBO decision matrix and work with Data Science to balance decision tree methods with scientific frameworks
• Ensure effective communication and execution of campaigns and offers to the existing customer base

Requirement:

• Degree in Marketing, Business, Statistics or similar field
• Minimum 3-5 years of work experience in campaign management.
• Understanding of Digital Marketing and Social Media Marketing
• Strong Microsoft Excel & PowerPoint skills
• Good working knowledge of Tableau as well as SQL.

Are you a creative individual with a passion for motorcycles?

We’re looking for a Junior Designer and Marketing & Sales Support to join our team! In this role, you’ll create visually appealing designs that align with our brand’s identity and support both the sales and marketing teams.

You’ll be involved in designing marketing materials, social media content, and promotional materials while helping communicate the energy and excitement of our products to our audience. Your creativity, combined with your enthusiasm for motorcycles, will play a key role in connecting with customers and growing the brand.

If you’re passionate about design and motorcycles, and you enjoy balancing creativity with supporting team efforts, we’d love to hear from you!

Key Responsibilities:

• Design digital assets, brochures, ads, and promotional materials to support marketing efforts
• Create engaging, on-brand content for social media (Instagram, Facebook, TikTok, LinkedIn) and email campaigns, maintaining brand consistency
• Coordinate and schedule social media posts, ensuring timely publication according to the content calendar
• Design and update website elements, including mock-ups and UI components, in line with brand guidelines
• Collaborate with the web development team to enhance and maintain the website's visual content
• Edit and refine marketing content (images, copy) to ensure high-quality, accurate messaging
• Collaborate with the sales team to develop compelling presentations and product displays
• Provide design support for product showcases and presentations for internal or client meetings
• Stay updated with motorcycle industry trends to ensure designs are fresh, relevant, and resonate with the audience

Skills and Qualifications:

• Proficient in Adobe Creative Suite (Photoshop, Illustrator), Figma, Canva, and other design tools
• Knowledge of basic UI/UX principles for web and digital design
• Strong understanding of social media marketing and the ability to create engaging content
• Experience using social media scheduling tools (e.g. Meta Business Suite)
• Excellent organizational skills with the ability to manage multiple projects and deadlines
• A creative thinker with attention to detail, always looking for new ways to improve and innovate
• A proactive approach to problem-solving and coming up with fresh ideas for the brand
• Passionate about motorcycles, with the ability to translate that passion into compelling designs and marketing content

If you have a passion for motorcycles and a strong mix of creative, administrative, retail, and workshop management skills, we’d love to connect with you!

Our client is a Fortune 500 company and a Tier-1 global investment banking, securities, and investment management firm. The role is a 1-year outsource contract position

Business Overview
Asset Servicing is a Global Markets Division business unit responsible for the management of Voluntary Income and Corporate Actions events across the globe for both equity and fixed income products. Areas of focus include event creation, reconciliation, instruction, entitlement distribution, and dedicated client service.

Responsibilities

• The distribution of entitlements from Voluntary and Mandatory APAC Equity and Fixed Income Corporate Action and Income events
• Asset Servicing event creation in proprietary systems
• The support of internal trading desks, prime brokerage clients, stock loan counterparties and external brokers
• Reconciliation of cash and stock balances
• Interpreting information from and liaising with custodian banks and self clear markets utilizing standards such as SWIFT
• Delivery of accurate and timely work within a time pressured environment

Requirements

• Strong technical understanding on asset servicing and corporate action
• Understanding of a broker dealer environment and key associated market risks
• Experience of Asset Servicing in APAC markets.
• Superior organization skills with regards to day to day and project work•
• Logical and proactive thinker
• Strong team player with good communication skills
• Ability to work in a high risk environment to challenging deadlines and targets
• Proven track record of using initiative and implementing process improvements

All Curriculum Vitaes will be treated with the strictest confidentiality. By sending us your personal data, you are deemed to consent to RMA Consultants Pte Ltd and its affiliates collecting, using and disclosing your personal data for the purposes set out in our Data Protection Policy at http://bit.ly/3GHgskn and Privacy Policy at http://bit.ly/3W63rp7.

We regret to inform that only shortlisted candidates will be notified.

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).
e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA.”

RMA Consultants EA License No: 93C4403
Foo Erin EA Reg No: R2196422

Design and develop highly complex and scalable Python modules.

Integrate applications using middleware software such as Avro Kafka and handle database design.

Deploy applications to OpenShift via CICD pipelines.

Experience in supporting trading desks.

Familiarity with Agile/Scrum methodologies.

Excellent troubleshooting and debugging skills for 2-tier and multi-tier applications.

Experience as first-line application support for trading systems and back-office, handling issue analysis and general system checks and maintenance tasks.

Expertise in Python (OOPs concepts, Flask/Django frameworks, multithreading, web sockets, and analytics tools such as Pandas and NumPy).

Strong experience in SQL and PL-SQL database design with at least one RDBMS (preferably MariaDB and MS-SQL).

1. JOB DESCRIPTION & REQUIREMENTS

Recruiting Part-time Admin Staff?

Do you want a hands-on experience in Admin in a Korean School? Join us at Daehan Korean!

Your responsibilities will include-Responding to comments and messages on social platforms

- Follow up to students, ex-students and people who are interested in learning- Manage the learning materials and classrooms

- Assist in facilitating Online classes

- Assist general administrative workJob details

-Part-time: including weekends, exact days to be discussed)

- Salary/Hourly Pay to be discussed

How to apply- Send your resume to here to apply, include in the message where you learned about the job post

- Candidates without any work experience/degree/diploma are welcome

There will be short interview online and/or offline interview if needed.

Looking for an admin to work in the office, filing, helping customers(mostly students and teachers),must be computer literate.

Hourly rate negotiable.

If you are interested in the job, please send us your resume to biz.daehan@gmail.com

Day Shift 12:30 pm - 9:30 pm(Mon, Wed and Fri)

Evening Shift 10 am - 5:30 pm(Sat or Sun) 10am-7pm (Tue, Thu)

a passionate and energetic person who can call or receive phone calls preferred

* Singaporeans or Singapore PR preferred

Thanks and regards,

DAEHAN KOREAN LANGUAGE CENTRE Singapore

Learning Place : just at Kembangan MRT station18 JALAN MASJID#02-01 ... 2nd storey KEMBANGAN PLAZA SINGAPORE (418944)

As Service Delivery Operations Lead, you will be responsible for overseeing the day-to-day operations of the service delivery team.

Your day-to-day activities will involve managing the team's performance, ensuring timely delivery of services, and maintaining high levels of customer satisfaction.

You should have advanced proficiency in Service Delivery and other skills such as Business Operation Management, Operational Excellence, and Delivery Excellence with advanced proficiency in each.

Oversee the day-to-day operations of the service delivery team.

Ensure timely delivery of services and maintain high levels of customer satisfaction.

Manage the team's performance and provide guidance and support as needed.

Collaborate with other teams to ensure seamless integration of service delivery solutions

Mandatory skillset:

1. Communication Skill

2. Troubleshooting and Analysis Skill

3. Manage a team of > 5 people before

RESPONSIBILITIES

1. Financial management and supervision

· Preparation, in conjunction with the finance manager, the management team and the ED, of the annual budget, reviewing the budget with the Treasurer and Chairman, and completing the budget process

· Managing and leading, in conjunction with the marketing and communications team, the ED and Chairman, the preparation, finalisation and communication of the annual report

· Managing, in conjunction with the finance manager and the auditors, the preparation and completion of the annual audit and the audited account; leading and managing the audit, in conjunction with the finance manager and the ED

· Reviewing and executing the recommendations of the auditors, in conjunction with the finance manager, the ED and Treasurer, and reporting the recommendations and action plans to the Board

· Preparing, for review by the ED and the Treasurer, the quarterly financial reports for the Board, and distributing the approved reports to the Board

· Supervising receipts, payments and deposits in the bank

· Supervising operating expenses and capital investments

· Supervising other financial reporting

· Assisting ED to operate within the budget and optimise resources and the allocations of resources.

2. Corporate governance management and supervision

· Preparing, in conjunction with the Chairman, and managing the annual schedule of Board meetings, AGM and Board strategy meetings

· Arranging, in conjunction with the Chairman, the Board meetings, and working with the company secretary to arrange the AGM

· Preparing and finalising, in conjunction with the company secretary, the AGM meeting agenda, resolutions, minutes and other AGM documentation

· Preparing and finalising, in conjunction with the Chairman, the Board meeting and the annual Board strategy meeting, agenda, resolutions, minutes and presentation slides; and managing following up action items

· Preparing and finalising, in conjunction with the company secretary, the annual returns, reports and documentation required by ACRA and the Charity Commissioner

· Managing and meeting the requirements and documentation of the IRAS

· Working, in conjunction with the management team, the ED and the Board on full compliance with statutory requirements

· In respect of the public donations, including (without limitation) fundraising events, overseeing the integrity, security, reporting and compliance with processes and procedures

· Overseeing the integrity, security and compliance in respect of the grants, and project and programme funding processes and procedures

· Reviewing every two (2) years and (if sought fit) suggesting amendments to WE CARE's policies, in conjunction with the management team and the ED, and presenting amendments to the Board for consideration and approval

· Ensuring, in conjunction with the ED, full compliance with statutory, legal, donor, funding, charity, financial, tax and legal requirements.

3. IT management and Cybersecurity

· Reviewing, negotiating, renewing and completing contracts with IT vendors

· Managing IT vendors

· Creating and managing the IT budgets and IT grants and funding

· Managing, tracking and auditing the software and hardware owned or operated by WE CARE

· Managing the security and integrity of information and information systems

· In conjunction with the ED, the communications and marketing team and the management team, recommending and implementing upgrades and new systems and software, to improve operations, management, and reporting requirements

4. PDPA management and DPO duties

· Reviewing annually, the PDPA policy, notices, processes and procedures in conjunction with the ED, and presenting amendments to the Board for consideration and approval

· Performing the tasks of the Data Protection Officer

· Keeping abreast of PDPC guidelines and changes to the PDP Act and regulations relevant to WE CARE

· Providing training to all staff and managers on the PDPA policy, processes and procedures

· Responding to and managing PDPA audits

5. Human resources (HR) management and supervision

· Supervising and managing the finance and administrative team

· Periodically reviewing HR processes and procedures and presenting recommendations to the ED

· Reviewing, in conjunction with the management and the ED, HR requirements, with a view to making recommendations on hiring staff and managers to the ED

· Implementing and assisting managers and the ED to implement hr processes, including, without limitation, processes relating to: reviewing resumes / curriculum vitae, and attending interviews of non-clinical staff and managers and providing service contracts; performance reviews; disciplinary action; annual discretionary bonuses and salary increments; job grades; managing and assisting with staff and management grievances and suggestions; managing and assisting with disputes and differences between staff/management; initiating, collecting and reporting to the ED on the results of annual staff and management surveys of job satisfaction, pay, management and processes at WE CARE

· Initiating and planning, with the ED, staff engagements and celebrations, to foster a sense of identity, culture, pride and job fulfilment; and to assist with the staffs' and managers' alignment with WE CARE's vision, mission and share values

· Initiating and planning quarterly communications with staff and management to update them on WE CARE's plans and to report on progress of existing plans

· Initiating, planning and implementing with the ED, the annual work plan and strategic review in October of each year, in preparation for the budget

· Becoming involved in and supporting events for staff, service users, donors and others

· Providing support for the execution of fundraising activities, in conjunction with the fundraising manager, the ED and the Board

6. Facilities management

· Manage and maintain all aspects of the WE CARE facility, including, without limitation, rental, utilities, lighting, air conditioning, ventilation, furniture and other fixtures and fittings; being supported by the Administrative team

· Initiate planning for additional space and, in conjunction with the ED, execute the plan

------------------------------------------------------------------------------

Direct Supervision of:

· Finance/HR/Admin Manager

· Admin Executive

· Appointed external financial, IT or facilities suppliers or consultants.

Key deliverables

· Ensure good governance and transparency practices.

· Track governance & organizational performance standards for fulfilling our mission.

· Maintain, update and implementation of HR, operational & governance policies.

· Meeting financial goals while ensuring fiscal integrity.

· Secretariat support to the Board of Directors

· Accurate and timely submissions of monthly/quarterly/annual management reports or funding reports/accounts to key stakeholders, including the Board or funders.

· Annual budget planning and management

· Yearly Financial Statements & governance report

Location: Sim Drive

Mon to Fri 9am to 6pm

Salary: $2500 to $3000 depends on experience+$200 allowances

Work life balance-Go back home on time

Training provided

Job Description

• Supporting role for Sales team.
• Processing purchase orders and expediting delivery schedules
• Interact, engage and/or respond directly to customers’ needs & requirements.
• Occasionally required to visit valued customers along with our sales persons to co-address critical business related issues such as ordering management, forecasting, pricing and so forth.

Requirements

• Able to communicate in both Mandarin and English fluently to liaise with customers
• Cheerful personality
• Able to start work immediately
• Fresh/Entry level welcome as training provided

Please submit your updated resume in MS format by using the APPLY NOW BUTTON.
Alternatively, you may also email your resume to us at emily.fong@atomrecruit.com

Emily Fong
Senior Talent Specialist
Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443
EA Personnel Reg No.: R1768368

Benefits:

• Basic Salary up to $2,000 with yearly increment based on performance.
• 5.5 days (Alternate Saturday), Monday to Thursday (9am to 7pm or 10am to 8pm) depending on roster | Friday (9am to 6pm)
• Entitled for $50 shift allowance upon completion of working timing on 10am to 8pm for two weeks
• Paid sick leave
• Training & professional development
• Our company emphasises on good career progression.

Job Description:

This is a full time role for a Call Centre Agent located in Sims Ln. Our clients are in the Freight Forwarding Industry. You will be responsible for managing inbound and outbound collection calls within a call center environment, where you’ll clearly communicate and explain payment breakdowns to customers. Key responsibilities include following up on overdue accounts to meet collection targets on behalf of clients from banks, telecom service providers, and commercial clients. Additionally, the role requires negotiating repayment amounts and payment schedules with customers, enhancing overall collection efficiency, and reducing delinquency rates. Other duties may be assigned as needed to support the team and achieve collection goals.

Qualifications:

• Candidate should possess a Diploma / ‘A’ / 'O’/ Nitec
• Possess at least 2 years of working experience in telemarketing (inbound and outbound calls), customer service or debt collection (in a call center environment)

Job Summary

As an Operation Support Lead, you will be responsible for managing the day-to-day operations of critical application systems. Your role involves overseeing system maintenance, managing vendors and contractors, and ensuring smooth system performance. You'll troubleshoot issues, manage user access, plan and execute system upgrades, and perform regular risk assessments. Additionally, you'll be tasked with implementing system enhancements, from cost estimation and resource allocation to overseeing implementation and user acceptance testing. Your expertise in IT service management, security best practices, and systems integration will be crucial in identifying and implementing process improvements and operational efficiencies. This role requires a strong technical background, preferably with experience in the financial or government sector, and the ability to manage diverse IT environments while ensuring compliance with relevant policies and procedures.

Key Responsibilities

• Manage the day-to-day running of application systems, for example:

• oversee and ensure the smooth running of the systems under your charge and that all key maintenance and support tasks are completed in a timely manner.

• manage outsourced vendors and/or in-housed contractors to meet the delivery and operation needs of the systems.

• work with internal and/or external parties to troubleshoot the root causes of the issues reported, ensure that the issues identified are reported and fixed according to the service level agreement as well as incident management framework.

• manage on-/off-boarding of user accounts and changes in roles, and review user access/audit logs to ensure compliance.

• plan, execute and support system implementation, software/hardware upgrades and security patches.

• perform regular risk assessment to identify security and/or other compliance issues with IT policies and procedures, liaise with the relevant subject matter experts to provide solutions, and oversee the proper implementation of such solutions.

• monitor and maintain the software licenses and maintenance support relating to the systems and coordinate the procurement and renewal as necessary.

• work with internal tech teams and vendor(s) to implement pro-active monitoring of application system health and upkeep of system performance.

• identify opportunities for process improvement and operational efficiency enhancements and implement appropriate solutions.

• develop and maintain documentation, including system configurations, processes, and user manuals, to facilitate knowledge sharing and ensure proper system administration.

What we are looking for

• Experience in managing and supporting IT projects/systems, preferably in the financial/government sector.

• Strong technical expertise in areas such as networking, systems administration, cloud computing, and IT security will be an advantage.

• Familiarity with IT Service Management (ITSM) processes in accordance with IT Infrastructure Library (ITIL) best practices.

• Knowledge of IT security best practices and compliance standards.

Benefits:

• Basic Salary up to $2,000 with yearly increment based on performance.
• 5.5 days (Alternate Saturday), Monday to Thursday (9am to 7pm or 10am to 8pm) depending on roster | Friday (9am to 6pm)
• Entitled for $50 shift allowance upon completion of working timing on 10am to 8pm for two weeks
• Paid sick leave
• Training & professional development
• Our company emphasises on good career progression.

Job Description:

This is a full time role for a Call Centre Agent located in Sims Ln. Our clients are in the Freight Forwarding Industry. You will be responsible for managing inbound and outbound collection calls within a call center environment, where you’ll clearly communicate and explain payment breakdowns to customers. Key responsibilities include following up on overdue accounts to meet collection targets on behalf of clients from banks, telecom service providers, and commercial clients. Additionally, the role requires negotiating repayment amounts and payment schedules with customers, enhancing overall collection efficiency, and reducing delinquency rates. Other duties may be assigned as needed to support the team and achieve collection goals.

Qualifications:

• Candidate should possess a Diploma / ‘A’ / 'O’/ Nitec
• Possess at least 2 years of working experience in telemarketing (inbound and outbound calls), customer service or debt collection (in a call center environment)

Job Summary

As an Operation Support Lead, you will be responsible for managing the day-to-day operations of critical application systems. Your role involves overseeing system maintenance, managing vendors and contractors, and ensuring smooth system performance. You'll troubleshoot issues, manage user access, plan and execute system upgrades, and perform regular risk assessments. Additionally, you'll be tasked with implementing system enhancements, from cost estimation and resource allocation to overseeing implementation and user acceptance testing. Your expertise in IT service management, security best practices, and systems integration will be crucial in identifying and implementing process improvements and operational efficiencies. This role requires a strong technical background, preferably with experience in the financial or government sector, and the ability to manage diverse IT environments while ensuring compliance with relevant policies and procedures.

Key Responsibilities

• Manage the day-to-day running of application systems, for example:

• oversee and ensure the smooth running of the systems under your charge and that all key maintenance and support tasks are completed in a timely manner.

• manage outsourced vendors and/or in-housed contractors to meet the delivery and operation needs of the systems.

• work with internal and/or external parties to troubleshoot the root causes of the issues reported, ensure that the issues identified are reported and fixed according to the service level agreement as well as incident management framework.

• manage on-/off-boarding of user accounts and changes in roles, and review user access/audit logs to ensure compliance.

• plan, execute and support system implementation, software/hardware upgrades and security patches.

• perform regular risk assessment to identify security and/or other compliance issues with IT policies and procedures, liaise with the relevant subject matter experts to provide solutions, and oversee the proper implementation of such solutions.

• monitor and maintain the software licenses and maintenance support relating to the systems and coordinate the procurement and renewal as necessary.

• work with internal tech teams and vendor(s) to implement pro-active monitoring of application system health and upkeep of system performance.

• identify opportunities for process improvement and operational efficiency enhancements and implement appropriate solutions.

• develop and maintain documentation, including system configurations, processes, and user manuals, to facilitate knowledge sharing and ensure proper system administration.

What we are looking for

• Experience in managing and supporting IT projects/systems, preferably in the financial/government sector.

• Strong technical expertise in areas such as networking, systems administration, cloud computing, and IT security will be an advantage.

• Familiarity with IT Service Management (ITSM) processes in accordance with IT Infrastructure Library (ITIL) best practices.

• Knowledge of IT security best practices and compliance standards.

STATEMENT OF PURPOSE

This role support and assist the nursing team and the medical social work team in the administrative tasks, information gathering, form filling, fieldwork and other ad hoc duties.

KEY RESPONSIBILITIES

1. Pre-admission/Admission Support

1.1. Orientate new residents and their NOKs to the nursing home

1.2. Ensure residents settle well in the nursing home.

2. Casework (non-complex case)

2.1. Engagement and Assessment

• Establish rapport and build professional relationship with resident and significant others

• Identify and clarify the key issues to the problem situation and gather relevant information from resident and NOKs

• Conduct bio-psycho-social-spiritual assessment to assess and identify the severity and key risks and protective factors for intervention

• Engage residents, families, multi-disciplinary team and relevant stakeholders to gather holistic and relevant information

2.2 Goal Setting and Intervention Plans

• Analyse and evaluate different courses of action, when appropriate with multi-disciplinary team and relevant stakeholders

• Formulate appropriate strategies for action

• Conduct care planning and goal setting with residents based on standard guidelines and professional assessments

• Set clear contracts and goals with residents - Engage residents to sustain effort in problem-solving

• Apply appropriate assistance schemes

• Collaborate and negotiate with stakeholders to mobilise community resources

2.3 Case Review and Documentation

• Follow up and review care plans and provide recommendations to modify care plans where necessary

• Evaluate the process as well as the outcome objectively and recommend future improvement

• Provide documentation and timely updates of assessments and intervention to be used by multi-disciplinary profession

• Work with MSWs on providing social reports with proper consent to relevant

stakeholders to ensure continuity of care

3. Keep residents meaningfully engaged

3.1. Understand interests of individual residents

3.2. Organise activities that are of interest to residents

3.3. Engage and motivate residents to participate in the activities

3.4. Work with volunteers and Volunteer Manager in activities planning and implementation

3.5. Review and evaluate the effectiveness of activities in improving the well-being of residents or handle the situation.

4. Support volunteer program

4.1. Provide feedback on possible new volunteering opportunities based on the needs observed on the ground.

4.2. Work closely with the Volunteer Manager on effective mobilising of resources to support volunteer program.

4.3. Activities Programme

• Provide supervision during implementation of activities

• Provide feedback to volunteers on areas of improvement via Corporate Communication in charge

5. Support Advance Care Planning (ACP) program

• Initiate ACP awareness with residents and their NOKs

• Facilitate General ACP or PPC with residents and their NOKs for those who are ready

• Review ACP plans regularly

• Assist residents in fulfilling their care preferences and last wishes.

ADDITIONAL DUTIES

1. The staff will undertake projects relevant to the post, as requested by HOD or ED.