Total 1,314 Customer Service job vacancies in Crumpsall, Manchester, M8 5RB

We are seeking a friendly and enthusiastic Learning Support Assistant to join our growing team at Priestnall School. In this rewarding role, you'll play a vital part in supporting students with a variety of learning needs. You'll work alongside teachers to provide one-on-one or small group support, and empower students to reach their full potential. Here at the Laurus Trust we are able to provide a cutting-edge SEND provision that has a positive impact on our young people, and we are currently looking to recruit caring and dedicated individuals to join our SEND team. You will play a vital role in enhancing students progress whilst promoting their independence, self-esteem and social inclusion. A comprehensive offer of professional learning is in place and we ensure that all schools have designated work spaces for staff. A broad range of training in SEND is in place across all our schools focused on whole school SEND issues as well as specific training for SEND teams.If you would like to join our Laurus family in a rewarding role that changes the lives of our pupils by empowering them to become the best that they can then we would love to hear from you. This position is contracted on a 31 hours per week Term Time Only basis. This means you will mainly work when the school is open to pupils and will not need to work during the school holidays unless the contract requires you to do so. In total you will be in work for a minimum of 37 out of 52 weeks. Job Purpose (For further details on the role, please find the Job Description below)Work with Teachers to enhance student progress, whilst also promoting their independence, self esteem and Social inclusion.Support identified students within the classroom environment, within small group situations and on a one to one basisKey Skills and ExperiencesSound Educational background including GCSE's in Maths and English (A*-C) or equivalentExperience of working with young people who are vulnerable and/or who have a special educational needsExperience working in a school environment would be an advantageTo learn more about what the Trust offer, including our wide range of employee benefits and access to further professional learning, visit our Careers page. At the Laurus Trust, we value the significance of a healthy work/life balance for our employees. Achieving a better balance can boost motivation and morale, lower stress levels, enhance performance and productivity, and make job opportunities more inclusive. Whenever feasible, we are committed to offering flexible arrangements from the very start, which could include options like part-time roles, term-time working, Job-sharing and compressed hours.To complete an application form please click 'Fast apply'. A full application must be submitted as CV's will unfortunately not be accepted in line with our safer recruitment process. Closing date: Monday 9th December at 9am.We reserve the right to interview prior to the closing date.

Locations: We are recruiting for Call Handlers based at our Integrated Contact Centres (ICC) in Whalley Range, Manchester


Salary: Band 3. Basic pay £24,071.00 rising to £25,674.00 after two years. For potential earnings with shift enhancements/unsocial hour payments but not including overtime, a typical call handler on a basic salary of £24,336.00 who works approximately 25% of their hours as unsocial hours could expect to get paid in the region of £30,000.00 per annum, before tax and deductions.

Are you someone who thrives in high-pressure environments? Do you have a passion for being the first point of contact for those in need when they need us the most? Can you provide a voice of reassurance and support? If so, North West Ambulance is looking for individuals like you to make a real difference!

Join our team and take on a vital role as a call handler for North West Ambulance.

You will need experience of data input (Office 365) and a high standard of keyboard/typing skills. Experience of working in a call centre or customer service environment is desirable. We are looking for individuals who have a passion for providing excellent customer service. You will also have a flair for telephone communication and enjoy working in a role that is challenging as it is rewarding.

Call Handlers working in an integrated call centre will be the person managing a variety of calls from a wide range of different patients. Calls may range from people requiring general medical advice, emergency dental treatment or looking to arrange ambulance transport ahead of an appointment. The call handler gathers as much information as possible, where applicable, assess the call, and provide clear, correct advice that could potentially save a life, whilst remaining calm under pressure.

Handling a wide range of calls and thriving amid the challenges this presents, requires an outstanding amount of resilience and emotional strength as you will be supporting unwell and upset patients at their time of need. Your support will make a difference to lives and requires people who can be there for those that need it, sometimes in the face of adversity and trauma.

This is a highly pressurised environment where you may be in contact with people in extremely stressful situations; our callers can be upset, angry, anxious, or hysterical. People call the ambulance service for a variety of reasons, and you would need to be confident in dealing with a range of people in varying situations. You will be working in a fast-paced environment and must be able to adapt to change quickly and must be aware of the stresses of the role and what impact this may have on you as an individual, considering these points carefully before applying.

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Successful candidates will have to deliver correct care advice and guidance to callers’ dependent upon the reason for the call. Full training will be given to the successful candidates and an excellent career structure is available for future career progression. A full range of shifts will need to be covered, including bank holidays, public holidays, weekends and may include working nights. If your shift falls on a bank holiday, it will form part of your working hours. This includes the Easter and the festive period. Due to the nature of the hours only applicants over the age of 18 can apply for this role.

We are currently looking for full-time call handlers. However hours considered will be 30+, Please note: full-time training for up to 10 weeks must be committed to.

Some examples start times are Monday to Friday from 16:00 hours and weekends from 08:00 hours. There is an expectation that candidates are flexible and available to accommodate working a number of set shifts per week including weekends.

It is recommended that you read the attached frequently asked questions explaining the training process which will also contain a sample shift pattern. Further information can also be provided at interview.

Assessments Centres and interviews will take place on the weekend of 4th January 2025 at Manchester site. Candidates will only be invited to one site and will receive one interview and assessment therefore please ensure you apply for the correct location in which you would like to be based. Assessments will need to be passed before the candidates can progress to interview.

Full Time courses will run up to 10 weeks of training and will start on 05/05/25 and 11/08/25

It is a pre-requisite that candidates must successfully complete the training program, including all examinations.

Candidates must be able to attend full time training course, taking into consideration that there would be no annual leave allowed within these 7 weeks.

By joining the North West Ambulance Service, you will have the opportunity to develop your career but also contribute to the well-being of our community, make a positive impact and be the first voice someone can rely on during their time of need.

Shift patterns shared with this Call Handler job advert are the current set of patterns that are required by NWAS. Please note that if you choose to apply for a course more than 3 months away, these patterns will be subject to change as they are frequently reviewed to ensure that staffing matches up with where we need people the most. If you are successful in obtaining a role as a Call Handler more than 3 months away, NWAS will contact you closer to your start date to confirm which patterns are available at that point in time to choose from to enable you to make any necessary plans around them.



“NWAS reserve the right to close this live advert earlier than the specified date, subject to a high volume of applications, therefore candidates are encouraged to submit their application at the earliest convenience to ensure contention.”

A support session has been planned for anyone who would like to obtain further information about the role or ask any questions prior to applying. There is no need to pre book onto the session, please just click on the link below to join and a member of the team will admit you to the meeting.



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This advert closes on Tuesday 10 Dec 2024

About the company

Family-owned Kingsley Healthcare is a UK top 20 ranked care home group (carehome.co.uk) employing 2,000-plus staff and supporting 1,400 residents.

We have a sector-leading 4.7 Glassdoor rating and are proud to be a Real Living Wage employer. Furthermore, we are proud to have been ranked Number 1 in the UK for work wellbeing in recruiter Indeed’s Better Work Awards 2023. A true testament to Kingsley’s caring ethos.

As a Support Worker, you will be working as part of a focused team in maintaining the personal care needs of our residents, respecting their dignity and promoting their independence at all times. You will also ensure that our care services are of a consistently high standard and help in caring for our residents, and undertake other general day-to-day activities in our home.

Reports to: Nurse/Senior Support Worker



This role could be for you if you have;

- A caring and patient nature.
- Excellent communication skills.
- The ability to work well under pressure.
- Previous experience as a carer is preferred, but not essential.



What will you get from the role?

You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes to help you at every step.

About the company

Family-owned Kingsley Healthcare is a UK top 20 ranked care home group (carehome.co.uk) employing 2,000-plus staff and supporting 1,400 residents.

We have a sector-leading 4.7 Glassdoor rating and are proud to be a Real Living Wage employer. Furthermore, we are proud to have been ranked Number 1 in the UK for work wellbeing in recruiter Indeed’s Better Work Awards 2023. A true testament to Kingsley’s caring ethos.

As a Care Team Leader, you will play a critical role in ensuring that residents receive high-quality, person-centred care. Working closely with the care team to coordinate and manage care for residents, considering their individual needs, preferences, and goals. You will be responsible for organising your shifts, administering and recording medication, liaising with health professionals and recording to the residents’ computerised care plans. You will assist with the induction, training and supervision of support staff.

Reports to: Home Manager



This role could be for you if you have;

- Experience of supervising a care team.
- An ability to show empathy and understanding of the needs of the residents.
- Good leadership skills with the ability to communicate effectively and work as part of the team.
- A good eye for detail, and are organised and methodical.
- Flexibility around working schedules, roles and responsibilities.



Qualifications for the role

- You will have, or be working towards, NVQ3 in Health & Social Care.



What will you get from the role?

You’ll have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You’ll have plenty of opportunities to learn and develop your skills, and we have the procedures and processes in place to help you at every step.

A detailed job description and person specification for this role can be found attached to this vacancy. Please note this role can be based in the following locations: Regatta Place, Liverpool L3 4BL 3 Piccadilly Place, Manchester, M1 3DN Willingness to work with colleagues in person in our Liverpool and Manchester office a minimum of one day per week.

Support Worker - Ardwick, Manchester - £11.77 per hour

Typical Shifts are: 8am - 3pm / 3pm - 10pm / 10pm - 8am

Join Voyage Care and Feel Valued, we reward your dedication with:
• Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply)
• Premium overtime rates at an additional £1 per hour (Ts & Cs apply)
• Wagestream – giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
• Funded Blue Light Card – hundreds of discounts at high street retailers etc.
• 24/7/365 doctor line for our colleagues and their families
• Access to cash plans for our colleagues, which also covers their families
• Enhanced retirement leave
• Long service awards

We’re on the hunt for genuinely caring, hands-on Support Workers with a passion for enhancing the quality of life of the people we support. As a support worker with us you'll be helping people to gain more independence in their daily lives, whilst working within a dynamic team to support a fantastic group of people!
Our residential rehabilitation / ABI (Acquired Brain Injury) service / day centre in Ardwick is a welcoming and friendly environment and you can be sure that no two days will be the same! You’ll be enhancing the lives of the people we support by teaching them new life skills, assisting with personal care, encouraging them to access their local communities, socialising and doing lots of activities. One day you could be out with the people we support in local bars and pubs, the next you could be unwinding with them playing video games, watching films or going to the cinema.
This is an amazing role for someone who is looking to really make a difference to someone's life and to help them grow in confidence and independence so that they meet their goals, whether this be making dinner by themselves or going on holiday.
We’re interested in our Support Workers having both the right experience and the right values. This is why at this service our Support Workers should hold a full UK driving license, be resilient, flexible and composed in their approach, have experience with following Positive Behaviour Support plans and reflective practice as well as experience working with individuals with autism, acquired brain injury, complex individuals with mental health needs, traumatic backgrounds and challenging behaviours.

Why choose us?

You don’t need to have experience to be a fantastic Support Worker, what you need is a passion for enhancing the quality of life for the people we support, a desire to learn and a genuine caring attitude.
We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.
We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.
We have a fantastic range of benefits for our staff and we offer sector leading career progression, so don't hesitate to apply today and make a real difference to the lives of the people we're supporting!
All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.
* Some of our roles require male or female employees only, where this is indicated it is a genuine occupational requirement, in accordance with the Equality Act 2010

Learning Support Assistant (LSA) - Tameside

Job Title: Learning Support Assistant (LSA)
Location: Tameside, Greater Manchester
Position: Temporary with the potential to become permanent

Overview:

At Hays Education, we work closely with our extensive network of schools to fill exciting and challenging LSA roles in Tameside and surrounding areas in Greater Manchester. We are seeking a motivated and determined individual to join the provision team of an SEN school in Tameside, providing excellent support and care for students primarily with Social Emotional and Mental Health (SEMH) needs, Emotionally Based School Avoidance (EBSA) and Autism Spectrum Condition (ASC).

Responsibilities:

• Fostering a safe and supportive learning environment for students with a range of special educational and emotional needs
• Collaborating with teachers, therapists, and parents to support each student's individual development
• Implementing positive behaviour management strategies and de-escalation techniques

Requirements:

• Previous experience working with students with SEN and emotional difficulties
• Patience, empathy, and a passion for supporting students with SEN
• Strong communication and interpersonal skills
• The ability to work both independently and collaboratively in a team
• A proactive and caring attitude

Benefits:

• A dynamic and engaging role that requires creativity and flexibility, with no two days being the same
• Access to free Professional Development Training
• Competitive rate of pay
• Full holiday entitlement
• Company pension scheme
• Access to exclusive scheme
• Refer a friend scheme

If you are looking for your next role in supporting the learning and development of children with SEN and emotional difficulties, and believe you have the necessary experience and skills for this position, please contact Amy Fitzgerald at Hays Education.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Included but are not limited to:

• The Assistant Nurse Manager reports directly to the Nurse Manager of Urgent Care. The Assistant Nurse Manager is responsible for the oversight of daily operations of the department in the absence of the Nurse Manager.
• The Assistant Nurse Manager assumes responsibility for staffing and scheduling of permanent and supplemental nursing staff and ensures that assignments of the staff reflect their appropriate utilization, compliance with staffing guidelines, and The Joint Commission standards. This includes weekend rotation schedule of staff as well as holiday and yearly vacation schedule for RN staff.
• Manages clinical issues, performance improvement activities, customer service and safety and satisfaction including any follow up.
• Assist the Nurse Manager with statistical daily and monthly Urgent Care data Collection.
• Actively participates in Hospital Committees.
• Assist the Nurse Manger in all issues affecting nursing including standards of practice, credentialing, training, yearly competencies, functional statements, position descriptions, proficiency reports, performance appraisals, policies, procedures, protocols, and competencies.
• Cover as bedside RN in the Urgent care if needed to support proper staffing.
• Manage and run patient reports and audits, complete the proper follow up as well as proper documentation.
• Equip staff with tools for culturally competent care and promotes a culture of accountability for high-quality, cost-effective outcomes.
• Provide leadership in day-to-day operations and input into the strategic planning process for the attainment of organizational goals

Work Schedule: Full Time, Monday- Friday, 8:00am-4:30pm
Compressed/Flexible: Not authorized
Telework: Not available
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not authorized
Permanent Change of Station (PCS): Not Authorized

Notifications:

• This is not a Bargaining Unit Position
• This position is in the Excepted Service
• Current and former Federal employees must submit copies of their most recent SF-50, (Notice of Personnel Action). The SF-50 must identify the position title, series, grade, step, tenure and type of service (Competitive or Excepted). In some cases, more than one SF-50 may be required to show a higher grade previously held.
• This position is covered by a special rate.

Pay: Competitive salary, regular salary increases, potential for performance awards
Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory

VA offers a comprehensive total rewards package: VA Nurse Total Rewards

Starting at $79,531 Per Year (VN 00)

To undertake a variety of reception and administration duties to assist in the smooth running of the Practice and provide a high level of service to patients, doctors, nurses and other members of the Practice team. Main Duties Make new and follow-up patient appointments in a timely manner using the IT system (EMIS web) Receive and direct patients to the correct professional or service Act as chaperone Contact the interpretation service for patients as required Maintain accurate records of patient care in electronic format using the correct codes Prepare reception area for incoming colleagues, participate hand over between shifts Take telephone messages and general enquiries, direct as necessary to GP Process incoming and outgoing correspondence, including managing workflow tasks Manage all queries (including administrative queries) as necessary in an efficient manner Input data into the patient's healthcare records as necessary Support the team in the effective use of searches, audits and recalls Be aware of confidentiality and offer patients the opportunity to go to a confidentiality booth if they are distressed or imparting sensitive information General Observe health and safety guidelines at all times Participate in any training programme implemented by the Practice Any other reasonable duties as necessary

Job Title: Asset Data & Planning Officer
Salary: £20 P/H PAYE (Inclusive of Holiday Pay) | £23.46 P/H LTD Umbrella P/H
Hours: 35 Hours Per Week
Type: Temporary
Location: Manchester, M21
Start Date: December 9th/16th
Work Pattern: Monday - Friday | Flexible & Hybrid working (3 Days in Office)

Join our client's team as an Asset Data & Planning Officer - Sustainable Assets, where you'll play a vital role in supporting the delivery of our corporate plan, asset management strategy, and investment programmes. This position ensures that the data within our asset management system is accurate, up-to-date, and continually improved to guide effective decisions and investments.

Key Duties and Responsibilities:

• Manage and maintain stock data within the asset management system, providing essential reports for department and business use.
• Assist the Strategic Asset & Investment Manager in creating stock condition survey schedules and long-term investment programmes.
• Provide data and reports to inform decisions on acquiring or divesting housing stock.
• Collaborate across departments to align investment with local priorities, budgets, and compliance obligations.

Qualifications and Experience:

• Proficiency in Microsoft Office, especially advanced Microsoft Excel skills.
• Experience in analyzing large datasets and effectively communicating findings.
• Understanding and ability to analyze financial data, including cost modeling.
• (Desirable) Experience with asset or property data within the housing sector.
• (Desirable) Background in major/planned works programming.
• Proven ability to deliver high levels of service to both internal and external customers.

If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk

Job Description

Service Care Solutions has a new and exciting opportunity which has become available working as a Leaving Care Personal Advisor with Stockport Council

Stockport Council are currently looking for someone who is happy to work 37 hours per week.

About the Role:

Stockport Council is seeking a dedicated Personal Adviser to join the Leaving Care Team. This role involves supporting young people aged 16-25 who are, or have been, looked after by the local authority. As a Personal Adviser, you will play a key role in helping care leavers transition to independent adulthood, providing guidance, support, and advocacy.

Key Responsibilities:

• Manage a caseload of young people, ensuring compliance with the Children Act 1989 and Children (Leaving Care) Act 2000.
• Develop and implement Pathway Plans, supporting young people in education, training, and independent living.
• Maintain regular contact, conduct assessments, and promote young people's welfare.
• Work closely with partner agencies, including social services, health, housing, education providers, and law enforcement.
• Support young people's financial independence and offer practical guidance on budgeting.
• Participate in duty rotations, team meetings, and continuous training to provide high-quality service.

Essential Criteria:

• Relevant experience with care leavers or young people.
• Knowledge of Leaving Care legislation and child/adult development.
• Strong communication, organizational, and assessment skills.
• NVQ Level 3 in childcare or equivalent qualification.
• Ability to drive and access to a vehicle for work purposes.

APPLY NOW - Send your CV to John… John.deane@servicecare.org.uk

Why Service Care Solutions?

• A Dedicated consultant specific to your area of work with up to date knowledge on markets and new positions.
• We operate nationwide working with both public and private domains.
• All Compliance paid for including DBS and Social Work registration.
• We operate 3 payrolls per week
• Bring your Job to us bonus of £250
• Refer a friend Bonus of £250

Learning Support Assistant Roles in Manchester

Are you looking for your next Learning Support Assistant/SEND Teaching Assistant role in Manchester? Are you an enthusiastic and resilient individual with a passion for supporting children and young people with SEND?

Why Hays?

Hays Education works with an extensive network of schools, providing Learning Support and Teaching Assistants to SEND schools in Manchester and surrounding areas for over 25 years. We offer competitive daily rates of £95 - £115 and access to free online professional development training. You will also join our Hays Refer a Friend Scheme where you could receive £350 for every successful referral. We also provide full holiday entitlement and access to exclusive jobs which are not advertised in the public domain.

About You

• Previous experience working with children and young people with SEND
• An empathetic and patient individual with a passion for supporting students' learning and development
• Excellent communication and interpersonal skills
• Able to provide tailored support and implement behaviour plans
• The ability to work independently and effectively in a team
• Enhanced DBS certificate (or be happy to obtain one)
• Overseas Police Clearances (if applicable) and professional reference checks

If you are looking for your next learning support/SEN teaching assistant role, please email your CV to Amy Fitzgerald at Hays Education.

Alternatively, if this job is not right for you, but you are looking for a new position in Education, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Jewson Partnership Solutions (JPS), who specialise in providing solutions and building materials for our customers in the Public Sector such as Housing Associations and Local Authorities, is on the hunt for a Customer Service Advisor who's as passionate about great service as we are.

We provide a fulfilling and enjoyable work environment with ample opportunities for career growth, along with a competitive salary, staff discount, life assurance, and 33 days of holiday (inclusive of bank holidays).

Hours - 7.30 - 5.00 Monday to Friday

Location - Unit 3, Wood Street, Manchester, M11 2FB

Key Responsibilities

• Get to know our product lines and services in order to make the most of all customer interactions in line with our JPS values

• Develop great relationships with new and existing customers (both face to face and over the phone), understanding their needs and providing proactive advice and solutions so that you can deliver the best experience possible

• Use our in-house systems to process customer orders, organise delivery times, and keep customers updated throughout their journey

• Keep the branch and yard looking clean and tidy, to make a great first impression on our customers

• Maintain stock levels, carrying out regular stock counts

• Work with colleagues to suggest opportunities for improvement

What's in it for you?

• Retirement Savings Plan (Pension) - with Legal & General

• Life Assurance - From your first day of employment with us you are automatically covered for a lump-sum death in service benefit of 2 x your basic salary. However, if you join the STARK Building Materials Retirement Savings Plan (including if you are automatically enrolled) and contribute a minimum of 4% of your Pensionable Earnings, your lump sum death in service benefit will be increased to 4 x your Pensionable Earnings.

• WorkPerks - A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway

• Aviva Digicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation)

• Voluntary company benefits such as Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover

• Employee Discount

• Refer a Friend scheme

• Wellbeing Centre via WorkPerks

• New Reward and Recognition programme - launching soon!

Required Skills and Experience

• Previous industry experience preferred but not essential

• Experience in a customer facing environment

• Passion for working with people

• A positive can-do attitude

About us

At JPS, we're proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well.

If you're ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you. Apply today!

Working Hours: 35 Hours Per Week

Contract Type: Permanent, Full-Time

Closing Date: 6 December 2024

Interview Method: In Person This Role is Subject to: DBS (Disclosure and Barring Service) Clearance - This post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (amended in 2013). Appointable candidates will be required to apply for a Standard Disclosure and Barring Service (DBS) check. Information provided by you or the DBS will be dealt with in a confidential manner and in accordance with the DBS Code of Practice which can be viewed here. We have a policy on the Employment of Ex-Offenders and it is available upon request. An exciting opportunity has arisen for a Business Support Officer (Level 2) to provide a dedicated business support function which is based between Town Hall Extension and Alex House.
We are looking to recruit a highly organised individual who will be expected to provide confidential, accurate and timely administrative duties. You should possess commitment to team working, be proactive in your work ethic, able to manage your own workload and be expected to show initiative and be responsive to the needs of the service. The successful candidate will need to demonstrate a high level of expertise in minute taking. Knowledge and understanding of IT packages including Microsoft with good keyboard skills. The post holders will also need to be an effective communicator with good written skills which would support them in communicating with internal and external partners.

In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. This is not a role we consider to be eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship.

We’re the local government authority for Manchester, and have teams across the city helping to make this a great place to live for everyone. We’re proud to do local government differently, in a city with an international reputation for diversity, creativity, culture and passion.

When you join us, you’re joining a team of over 7,000 council staff helping to make our ambition for Manchester a reality. Whatever your role, you’ll be supporting our residents and communities to be the best they can be, and helping to build a Manchester that's fairer for everyone who lives, works, volunteers, studies or plays here.

To make our ambition a reality, every person we recruit needs to play their its part. It takes a certain type of behaviour, attitude and way of working to get Manchester where it wants to be. Our people and partners have agreed five ‘behaviours’ – the grounding for how we must work together and treat one another:

• We take time to listen and understand
• We work together and trust each other
• We show that we value our differences and treat each other fairly
• We ‘own it’ and we’re not afraid to try new things
• We’re proud and passionate about Manchester

A career with us means you can be yourself, thrive, and build the career your talent and ambition deserve.

Creating an inclusive team at Manchester City Council

At Manchester City Council, we strive to create a fair and inclusive workplace that is as diverse as the communities we serve. We want to further increase the diversity of our workforce, in particular the number of Black, Asian and Minority Ethnic staff and disabled staff at all levels of the Council. This advert is open to all applicants, and we would particularly encourage applications from candidates identifying with one or both of those characteristics.

If you want to find out more about the role, our ways of working, flexible arrangements or any workplace adjustments, please let us know by emailing jobs@manchester.gov.uk. If you are invited to interview, we will ask you if you require any adjustments for you to best demonstrate your suitability for the role in the interview process.

Guaranteed Interview Scheme

As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care, or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

Accessibility

As a Disability Confident Employer, we provide support for employees with physical or mental-health conditions, a disability or neurodiversity. Our workplaces are accessible by design, and we make workplace adjustments including providing aids, adaptations and equipment. These, combined with our flexible working policies such as disability-related leave, enable our employees to perform their role, thrive and be their authentic selves in work.

We’ve also included some useful tips on how to submit the best application.

What we will need from you if you’re successful

If you are successfully offered a position with us, the pre-employment checks you will be asked to undertake will depend on the role you've applied for. As a guide, these may include:

• Passport/ID: You will be required to provide documentary proof of your right to work in the UK – please note that visa sponsorship is not guaranteed for this role
• References (Current and Previous employer)
• Disclosure and Barring Service Clearance (DBS) (as applicable)

When you join us

We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we’ll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role.

Other relevant information

Why work for us
Who we are - Manchester City Council
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Your Duties...

Our Domestic assistants work closely with the Head of Housekeeping/Home Manager to maintain the highest level of cleanliness throughout the home, bedrooms and all public areas, emptying bins, cleaning floors, walls and corridors, cleaning toilets and bathrooms.

A few things we are looking for…

Pride:
As you can expect, we have set cleaning standards to work to, and this role can be physically demanding, but this will motivate you to complete any task to your best ability.
Fantastic people skills:
Supportive and great at communicating. Able to build strong relationships with a non-judgemental attitude.
Caring by nature:
An enthusiastic approach with a genuine passion for your role.
Great team player:
Do you work well in a team of likeminded people?

In Return we can offer...


Free DBS check
Flexible pay
A fantastic working environment
Free uniform
Paid family leave
Professional training and ongoing career progression


We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age

Care | Compassion | Courage | Communication | Commitment | Competence