Total 212 Customer Service job vacancies in Crownpoint, New Mexico

Proud member of the Disability Confident employer scheme

As a Administrative Support Assistant your duties will include but are not limited to the following:

• Use accounting methods and procedures to maintain, balance, and reconcile multiple accounts, adjust discrepancies, verify accuracy of data, and prepare reports.
• Prepare, review, and edit outgoing correspondence for procedural accuracy, clarity, general policy, conformity, and factual correctness using a computer and word processing software program.
• Communicate time and attendance/leave and human resources information to a variety of individuals within an office.
• Use automated software to make travel arrangements, prepare authorizations and vouchers.

• Position independently resolves difficult and complicated retired pay actions.
• Pay actions involve the comprehensive audit of pay accounts, correction, and adjustment of several items of pay.
• The incumbent resolves questions of entitlement to additional retired pay compensation.
• Corrects and adjusts retired pay due to retroactive legislative adjustments which affect benefits due from other agencies.
• Determines applicability of payments, and initiates collection of overpayments as necessary.
• Performs other duties as assigned.

The employee develops/maintains effective and efficient communication with patients and/or caregivers, interdisciplinary team, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicates with non-VA medical facilities; facilitates/processes secure messaging with the patient and team; notifies patients of normal lab results; develops and manages a tracking system for follow up care such as consults, tests, etc.).

Other assignments at this level include, but are not limited to:

• Participating in team huddles and team meetings to manage and plan patient care; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs;
• May work with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record;
• Monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work);
• Participating and providing input in problem solving on operational issues or procedures in team meetings, performing administrative follow up actions; participating in and independently following up on team huddles by sharing information and collaborating with the medical team to assure continuity of care;
• evaluating patient information and clinic schedule lists to determine whether patient is vested; educating providers about shared patients (those who receive their care at multiple VAs or those who have care in the community) and bringing to the attention of the provider.
• The Advanced MSA utilizes multiple computer applications in the performance of above duties.

• Operates electronic cash register and credit card machine.
• Provides excellent customer service while ringing up food items. Inform customers of total amount due. Receives cash and/or credit card from customer, examines for validity and genuineness, and provides correct change.
• Provide basic and routine information to customers concerning dining facility procedures and policies.
• Performs cash counts before opening the cash register and after closing this cash register.
• Safeguards money and keeps cash locked except when making change.
• Reconciles total cash in the cash drawer with end of day sales receipts.
• Completes accountability documentation, make cash deposits, and turns in collection reports. Checks and verifies meal tickets from customers.
• Reports discrepancies to supervisor and the Finance Department.
• Fill and replenish condiments, eating utensils, cups, napkins, beverages, and prepackaged food items in the cafeteria based on set par levels.
• Completes inventory procedures.
• Maintain order and cleanliness of cafeteria and dinning rooms.
• Assist with opening and closing of cafeteria and dining room.
• Performs other related duties as assigned.

As a Administrative Support Assistant your duties will include, but are not limited to, the following:

• Use accounting methods and procedures to maintain, balance, and reconcile multiple accounts, adjust discrepancies, verify accuracy of data, and prepare reports.
• Prepare, review, and edit outgoing correspondence for procedural accuracy, clarity, general policy, conformity, and factual correctness using a computer and word processing software program.
• Communicate time and attendance/leave and human resources information to a variety of individuals within an office.
• Use automated software to make travel arrangements, prepare authorizations and vouchers.

The following are the duties of this position at the GS-07. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.

As a Program Support Assistant, you will:

• Assist the Branch Chief, servicing and technical staff in matters pertaining to the Federal Claims Collection Act of 1966, as amended; the Debt Collection Act of 1982, and the Debt Collection Improvement Act of 1996.
• Act as the control point for servicing and technical staff in coordinating and tracking actions initiated and completed by maintaining the appropriate tracking, follow-up, and suspense registers, logs and reports.
• Compose routine letters and memos to program participants and other HUD offices as directed.
• Prepare narrative and statistical reports concerning activities undertaken on a daily, weekly, monthly, quarterly, fiscal year end, calendar year end and cumulative basis.

The following are the duties of this position at the GS-07. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.

As a/an Program Support Assistant, you will:

• Assist the Branch Chief, servicing and technical staff in matters pertaining to the Federal Claims Collection Act of 1966, as amended; the Debt Collection Act of 1982, and the Debt Collection Improvement Act of 1996.
• Act as the control point for servicing and technical staff in coordinating and tracking actions initiated and completed by maintaining the appropriate tracking, follow-up, and suspense registers, logs and reports.
• Compose routine letters and memos to program participants and other HUD offices as directed.
• Prepare narrative and statistical reports concerning activities undertaken on a daily, weekly, monthly, quarterly, fiscal year end, calendar year end and cumulative basis.

• Assist the State Conservation Engineer in coordinating operation/maintenance, inspection, and other dam safety related activities on watershed structures formerly constructed with USDA funding or technical assistance.
• Coordinates with engineers, regulating boards, and others responsible for developing and implementing storm water and erosion control regulations in urban areas.
• Makes periodic quality reviews of notes, drawings, designs, and installations for compliance with policies, procedures, and/or specifications.
• Advises, assists, and trains field personnel on techniques of civil and agricultural engineering including erosion control, livestock watering systems, waste management, water quality, and general engineering applications.
• Provides reviews of high job class engineering projects as required by policy.

Duties and Responsibilities

-Manage written and faxed correspondence, and paper medical records within teamlet/team and coordinate release of information in accordance with policy
- Develops and maintains effective and efficient communication with the veteran, veteran representatives, interdisciplinary care teams, VA medical centers, and other agencies (ie: assist with communications during the inpatient to outpatient discharge; communicates with non-VA medical facilities; facilitates and or processes secure messaging with the patient and team).
- Coordinates community care appointments and additional requests for care with non-VA medical facilities
- Assists other VA teams in understanding community care eligibilities regarding the Mission Act of 2018
- Assists CITC RN in care coordination of referrals
- Follows up with community vendors to ensure appointment completion and obtaining of medical records
- Enters appropriate information into the electronic record utilizing CPRS, HSRM and PPMS
- Manages patient systems to verify and validate accuracy and resolve issues
- Evaluates and triages scheduling to meet recommendations by clinician regarding urgency of the referrals
- Independently recognizes the urgency of the consults and schedules care in accordance (Warm hand offs)
- Accurately schedules the full spectrum of medical care including but is not limited to appointments, procedures, surgery, and imaging throughout all specialties to include follow up of no show and cancellation of appointments as it relates to facilitating care in the community for Veterans
- Clearly communicates appointment care details to the Veteran or point of contact for Veteran
- Coordinate information and actions related to patient care and ancillary services, manage scheduling package, and schedule appointments with Providers as recommended by Providers, clinical team members and integrated interdisciplinary team members in accordance with VHA national scheduling guidelines, TMS training, Primary Care instruction, Consult Toolbox and business rules
- Manage assignments and appropriate care utilizing the following software programs (CPRS, HSRM, PPMS, Vista Access, Vista Scheduling, REFDOC, FAXCOM, SEOC, EPCS and Fax Queue.
- Perform telephone and face to face receptionist duties interacting with both internal and external customers and documents interactions in electronic medical record appropriately or VISTA/Microsoft Outlook using established processes
- Screen patients to obtain appropriate medical information, providing timely assistance within scope of practice and referring clinical concerns to appropriate team member
- Complete MSA eligibility verification with screening tool to determine risk assessment with CAN Score
- Other assignments at this level include, but are not limited to: participating in team huddles and team meetings to manage and plan patient care; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs; may work with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record; monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work); participating and providing input in problem solving on operational issues or procedures in team meetings, performing administrative follow up actions; participating in and independently following up on team huddles by sharing information and collaborating with customers of the CITC department to assure continuity of care; evaluating patient information and clinic schedule lists to determine whether patient is vested; educating providers about shared patients (those who receive their care at multiple VAs or those who have care in the community) and bringing to the attention of the provider. Employee provides rotational coverage as assigned between the various areas within assigned facility.
- Advanced MSA may request review of process and possible changes for efficiency via email or during weekly MSA meetings where MSA Supervisor allows all MSA's to participate in discussion with regards to all MSA processes, any scheduling barriers, authorization concerns and billing issues.
- Performs other duties as assigned based on Care in the Community requirements of the Field Guidebook.

Work Schedule: Monday through Friday 8:00 a.m. - 4:30 p.m.
Telework: Available
Functional Statement #: 21Q78-A

Major Duties

• Supervisory/managerial duties
• Financial and property resource management
• Natural and cultural resource management and stewardship
• Leadership and organizational vision for park operation and visitor experience
• Civic engagement and public affairs