Total 5,300 Customer Service job vacancies in Coventry, West Midlands, CV2 2AJ

Full-Time, Fixed term from February for 2 years based at Parramatta South campus
Remuneration: $139,458 to $164,559p.a. including Super & Leave Loading
Be part of an organisation thats ranked in the top 2% of universities worldwide

     Full-Time, Fixed term from February for 2 years      Parramatta South Campus About Western Western Sydney University is a modern, forward-thinking, research-led university, located in the heart of Australias fastest-growing, economically significant region. The University has 11 campuses in Sydney, as well as campuses in Ho Chi Minh City, Vietnam, and Surabaya, Indonesia, with plans for two campuses in India. With over 200,000 alumni, almost 50,000 students, and approximately 3,500 staff, the University promotes a dynamic, inclusive, and innovative culture focused on research and dedicated to student-centered excellence. Our Schools teach an array of programs and degrees carefully structured to meet the demands of future
... Click here to view more detail / apply for Ref 4155/24 Postdoctoral Research Fellow, Centre for Western Sydney

SUPPORT ROLE IN CUSTOMS BROKERAGE
Fantastic opportunity to develop your Customs experience in a global freight company!
THE COMPANY
Our client is a well known Global Logistics company with state of the art facilities and systems. Their internal culture is professional yet down to earth. Due to business growth, they are in need of extra support staff.
THE ROLE
This is the ideal role for someone who is completing / has recently completed the Diploma of Customs Broking and looking to gain a role that will start your career in Customs.
Some of your main responsibilities will be:

Data entry of shipping information
Obtain documents as required by Customs Brokers
Liaise with clients to clarify shipment details
Send documentation to Australian Customs when required
Check dangerous goods requirements

WORKING HOURS - Various: Afternoons, Evening &
... Click here to view more detail / apply for Customs Support Operator

• Complete request forms, manually or automated, for individual patient orders, blood work and other requests.
• Maintain and monitor patient appointment schedules for the clinic/practice.
• Receive patients and visitors as the initial point of contact, in person or telephonically.
• Record and relay messages and/or redirect calls.
• Maintain all patients' records, both electronic and paper, according to regulation ensuring each entry contains proper patient and health care provider identification.
• Oversee the clerical duties inherent to the in processing (reception), care and out processing (transition) of outpatients, families/caregivers and guests.
• Respond to emergency calls and notifies emergency medical personnel.

Starting at $46,494 Per Year (GS 5)

Hours: 35 hours per week

Are you passionate about making a positive difference and providing high quality services? Do you really care about people? Want great benefits, flexible working and learning and development opportunities to boot? You’ll fit in well here.


We’re growing. Quickly. In the last three years alone we have commissioned 16 new Extra Care schemes that provide quality housing and care for older people of modest means. We’re constantly looking for ways to make things better, always putting our residents and people at the heart of what we do.


We have big ambitions and are looking for superstars to join us.


In Extra Care, our residents live independently in their own homes within one of our schemes, complete with communal lounges, gardens, cafés/bistros and salons. Within the role of Housing and Care Manager you will be responsible for the operational management and quality of the care service, ensuring viability and promoting person centred provision to meet resident needs.


You will ensure that the care quality commission essential standards are met and that the highest level of customer service is provided.

You will also ensure residents receive a high quality and responsive housing and care service in a safe and secure environment, including providing support where necessary and encouraging independence and choice.

You will be expected to collaborate with the housing provider, local authority and their stakeholders to promote a positive atmosphere within the Court whilst encouraging social interaction and reducing isolation.

To qualify for the role, you will have:

• Level 5 Diploma in Leadership for Health & Social Care or equivalent (Essential qualification or must be willing to undertake this qualification on appointment to the role)
• Significant practitioner and/or management experience, skills and knowledge in one or more of the following areas;
o Services for older people/people
o Residential day or community services for older people
o Extra Care or Home care services for older people
o Prevention or re-enablement services for older people
• Experience of supervising and managing a small team, ideally within an organisation providing Social Care and / or Social Housing.
• Experience in Housing Management & Maintenance
• Experience in Housing aid and advice
• Experience of working in a multi disciplinary team

The benefits
At Housing 21 we’re proud to be bucking the trend as a care provider by actively recognising the importance of our customer-facing employees and rewarding them accordingly. You will receive:
• Pension scheme
• Holiday pay
• Holiday purchase scheme
• Occupational Sick Pay
• Occupational Maternity/Paternity Pay
• Health Cash Plan
• Blue Light Card (offering discounts across retail, hospitality and leisure)
• Income protection
• Eye care vouchers
• Car lease scheme
• Cycle to Work scheme
• Employee Assistance Programme
• Support to progress and develop
As part of our commitment to our employees and offering flexibility, Housing 21 now offer a nine-day fortnight, providing employees with the opportunity to work their hours across nine days. Further details on how this works, will be discussed with successful candidates upon on offer being made.

If you require more information before applying for this role, please see the attached job profile.


Closing date for applications 20 November.

Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received. Please apply early to avoid disappointment.

About Us

West Sussex County Council is a diverse organisation that provides services to more than 850,000 residents every day. As an employer we recognise that it is our employees that are central to everything we do. We aim to create a supportive and dynamic working environment where employees can achieve their full potential, achieve a healthy work-life balance and are rewarded for the work they do.

About The Job

Salary: £28,264 - £30,060 per annum
Contract Type: Fixed Term 5 month contract
Working Pattern: Full time, 37 hours, flexible working to be discussed at interview. Minimum of one day in the office.
Location: Bridge House, Durrington

An exciting opportunity has come up to join our Combined Placement Sourcing Team (CPST) as part of the health and social care system to ensure people who require supported discharge from hospital have access to the appropriate services working alongside lifelong services. Check out our Combined Placement and Sourcing Team (Adult Services) campaign page for more information.

Care and Support Broker roles are mainly office based with occasional travel and work during standard office working hours on weekdays between 9am and 5pm. You may have a background in health or social care already or you might have really good transferable skills from other sectors.

We are looking for someone to join our dedicated team, providing support to our customers to access appropriate care and support services. We are looking for someone with strong communication skills to work in partnership with a range of different services and customers to support teams in navigating changing demands and ensure the best support is provided.

As a representative for CPST we provide support across health and social care, and plan and source support for people being discharged from hospital and those with assessed social care needs.

*Internal candidates wishing to apply for this role will be considered for a secondment position. Please can you therefore discuss and agree this with your manager before applying for this position.

Experience and Skills

Key Skills (please cover within your application as these are the short listing criteria):
1. Able to support the planning and arranging of customer focused and strengths-based services for people with care and support needs
2. Able to accurately relay information to service providers and health and social care colleagues to enable appropriate services to be sourced quickly
3. Able to organise / prioritise work, work independently, and work under pressure and to tight deadlines
4. Able to interpret intelligence received to determine risks and communicate safeguarding and service quality issues through the relevant channels
5. Excellent written, verbal, influencing and negotiation skills
6. Sound and accurate IT and keyboard skills

Qualifications and/or experience:
* NVQ level 3 in a relevant subject, or equivalent qualification or experience
* GCSE English and Maths, or equivalent qualification or experience operating at this level of literacy and numeracy
* Good up-to-date working knowledge of legislations and organisational policies relevant to the specialist area of the post e.g. Care Act (2014), Hospital Discharge Guidance 2020, Mental Health Act (1983) etc
* Experience of monitoring data and information including financial material and using a range of IT and data systems
* Good understanding of office systems and practices related to carrying out a health or social care role
* Experience of influencing and negotiating with individuals, stakeholders and service providers- Desirable

Rewards and Benefits

For a full list of the benefits offered to you as a West Sussex County Council employee you can find them on our Rewards and Benefits page.

Further Information

The reference number for this role is CAFHE05452.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is subject to an enhanced DBS check, 5 years referencing and a health check.

West Sussex County Council is an equal opportunities employer committed to promoting an environment that is inclusive and free from all forms of unlawful or unfair discrimination and values the diversity of its people. We actively welcome applications from people of all backgrounds and take every possible step to ensure that no individual will be disadvantaged.

For information regarding your eligibility to apply for this role under our Disability or Veteran's Guaranteed Interview Scheme, this can be found on our application help page.

Note for Recruitment Agencies: We prefer to hire people directly, but we do have a supplier list for when we need a helping hand. We'll be in touch directly if we need you!

We have an exciting opportunity within our Multi-crime Service. We are looking for a Children and Young Person Case Worker, working full time (37.5 hours) Monday to Friday, with some out of office hours working, and occasional Saturdays, dependent on the needs of our service users. This post is to cover maternity leave until 30th September 2025.

Do you want to make a difference every day? Do you want to contribute to change and improvement for those who need it?

Do you have resilience and adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we would love to hear from you.....

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

As a Caseworker, you will play a vital role in providing high quality, end-to-end support to victims of crime to cope and recover. You will be responsible for establishing contact with victims to assess the impact of crime and providing appropriate information and support. As the needs and experiences of our clients are wide-ranging, the support you will provide will range from brief interventions over the telephone to longer term 1:1 and telephone based support.

You will be working 7.5 Hours a day between 8am-8pm, as part of a rota covering Monday to Friday and the occasional Saturday.

You will need:

You will have the skills to provide effective crisis intervention, carry out risk assessments, safety planning, assessment of needs and individual support planning. You should have demonstrable experience of working in a similar setting or position. An ability to work independently and prioritise a busy workload is essential.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website, and complete the application form demonstrating how you meet the essential shortlisting criteria.

We looking forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

IT Support Engineer - 1st & 2nd Line - Infrastructure Projects - including Senior Service Desk / Helpdesk Support

Birmingham, West Midlands - Hybrid Working Flexibility (2 - 3 days Offices in Birmingham)

Ad-hoc work in Loughborough (IT Clinic)

1st and 2nd Line IT Support and Key Skills required: - MS Applications, MS Office, O355, Active Directory, Group Policy, Windows 10/11, SQL Databases, SQL Queries & Reports, Intune, Apple iPhones - Upgrades and Transitions, DropBox, Setting up Users, Fault Finding, Technical Escalations, Password Security, Virtualisation (VMware) and Service Desk Software & Ticketing Systems etc.

£30,000pa to £35,000pa + Excellent Benefits and Hybrid Working

• Current Full Driver's License required
• Must be eligible for DBS Vetting

This established and well known sporting organisation are seeking and enthusiastic and challenge orientated IT Support Engineer with solid all round IT experience including Service Desk / Helpdesk experience to enhance their IT Team.

You will be eloquent, polite and energetic with a highly professional customer facing skills coupled with strong IT Support experience in Microsoft based Infrastructure environments.

Additional training and on-going support will be provided in this role; however, all applicants must be able to work and learn in an active business environment.

KEY SKILLS:

• MS Applications, Active Directory / Hybrid Environment, Group Policy
• O365 Administration and Windows 10/11
• Setting Up Users, Laptops builds, Inductions etc.
• Password Security, BitLocker
• iPhone Support \ User Setup (Intune) and Dropbox
• Fault Finding and Technical Escalations
• SQL Databases, SQL Queries & Reports
• Service Desk Software & Ticketing Prioritisation \ Escalations \ Management
• Report Creation and Documentation (Policies & Procedures)
• Staff Leaver Process / Security / Handovers
• Asset Register

OTHER SKILLS (Highly Desirable):

• Virtualisation i.e., preferably VMware
• CMS / experience with Word Press
• SQL Database experiences

SOFT SKILLS REQUIRED:

• Excellent listening, verbal, and written communication skills
• Experience with IT Troubleshooting
• Experience in the application of logical problem-solving techniques
• Ability to work independently and as part of a team
• Ability to manage you own workload and prioritise effectively

This client are proud to be tagged as a "Great Place to Work" by current staff and they will offer you an inclusive, collaborative atmosphere to develop your skills as part of a thriving team with opportunities to be grasped for your future.

Call me at Experis IT on 0121 712 8715 today!

Service Care Solutions is currently seeking a dedicated and compassionate Wing Facilitator to join our team at HMP Wealstun, near Leeds. This is a full-time position, offering 35 hours per week with a competitive salary of up to £28,000 following a successful probationary period. The role comes with a generous benefits package, including 30 days of annual leave plus bank holidays.

Role Overview:
As a Wing Facilitator, you will play a pivotal role in the rehabilitation and resettlement of offenders, providing them with the support and guidance they need to reintegrate into society. Your responsibilities will include:

• 
  Assessing & Supporting Participants: You will engage with participants on the CFO Wing, providing ongoing resettlement support and managing their cases. You will also facilitate high-quality, engaging group sessions to encourage active participation and completion of their action plans.
• 
  Monitoring & Reporting: Regularly track participants' progress, conduct reviews, and complete necessary pre-release actions. You will also contribute to quality assurance processes, ensuring compliance with standards and reporting on outcomes monthly.
• 
  Team Collaboration: You will work closely with HMPPS, external agencies, and colleagues to provide holistic resettlement support, including effective through-the-gate transitions to community support workers.

What we're looking for:

We are seeking individuals with a strong commitment to supporting those in need, particularly those with experience in working intensively with marginalized individuals or offenders. The ideal candidate will possess:

• 
  Experience: Background in supporting individuals' progression, especially within training, guidance, or counseling environments. Experience in working with offenders is desirable.
• 
  Qualifications: Information Advice and Guidance or teaching qualifications (or equivalent) are desired, along with high-level guidance skills for delivering 1:1 and group sessions.
• 
  Knowledge: Understanding of rehabilitation issues, desistance theory, and the prison environment, along with awareness of training, education, and employment opportunities for offenders.
• 
  Skills & Abilities: Strong communication, interpersonal, and IT skills are essential, as is the ability to assess and support learners with complex needs.
• 
  Attitude: We value a positive, empathetic, and resilient attitude, with a strong belief in the potential for people to turn their lives around.

What we offer:

In return for your commitment, we offer a comprehensive induction, ongoing learning and development opportunities, continuous support, and supervision to help you succeed in this role.
If you are passionate about making a difference and believe you have the skills and experience we're looking for, we encourage you to apply.

How to apply:
Please send your up-to-date CV to Mark White at mark.white@servicecare.org.uk. We are looking for someone to start as soon as possible, so don't delay in submitting your application.

Service Care Solutions is looking for a committed and empathetic Prison Support Worker to join our team, working across two sites near Leeds. This full-time role involves splitting your time between HMP Leeds (three days per week) and HMP Wealstun, totaling 35 hours a week. The position requires an enhanced DBS check and prison vetting clearance but offers a generous benefits package, including 30 days of annual leave plus bank holidays.

Key Responsibilities:
As a Prison Support Worker, your primary role will be to provide comprehensive support to individuals within the prison system, helping them navigate their time in custody and preparing them for life after release. Your key responsibilities will include:

• 
  Assessing Needs: Conduct initial and ongoing assessments to identify the specific support needs of each participant. Provide tailored advocacy, mentoring, advice, and guidance to meet these needs effectively.
• 
  Case Management: Engage and case-manage eligible participants on the CFO Evolution programme, offering ongoing resettlement support. You will also be responsible for completing pre-release inventories and associated actions to ensure participants are well-prepared for their transition back into the community.
• 
  Quality Assurance & Reporting: Develop and implement detailed Action Plans, designing and delivering appropriate activities, training programmes, and interventions. You will be expected to lead high-quality 1:1 and group sessions, monitor participants' progress, and contribute to internal quality assurance processes. Regularly provide timely monthly reports on progress against agreed outcomes.
• 
  Team Collaboration: Build strong working relationships with HMPPS, other agencies, and colleagues within the prison system. You will also collaborate with the local CFO Activity Hub to facilitate effective through-the-gate transitions and ensure a smooth handover to community-based support workers.

Person Specification:
We are looking for candidates who possess the following skills, knowledge, and attributes:

• 
  Experience: A background in working intensively with individuals, particularly those from marginalized or offender backgrounds, is essential. Experience in training, guidance, advice, or counseling environments is highly desirable.
• 
  Knowledge: A strong understanding of the issues affecting the rehabilitation of offenders, desistance theory, and the prison environment is crucial. You should also be knowledgeable about local and national training, education, and employment opportunities for offenders.
• 
  Skills & Abilities: We seek individuals with excellent communication, interpersonal, and IT skills, along with the ability to work independently and as part of a team. You should be self-motivated, flexible, and capable of developing positive working relationships with a wide range of stakeholders.
• 
  Attitude: A positive, empathetic, and resilient attitude is essential. You must have a strong belief in the ability of people to turn their lives around and a commitment to consultative and collaborative working practices.

What We Offer:

• A comprehensive induction to help you settle into your role.
• Ongoing learning and development opportunities tailored to your needs.
• Continuous support and supervision, including reflective practice, to help you grow and succeed as a practitioner.

If you are passionate about making a difference and meet the criteria outlined above, we encourage you to apply. Please send your up-to-date CV to Mark White at mark.white@servicecare.org.uk.

A client within the public sector based in West Yorkshire is currently recruiting for a Building Safety Manager to join their team as soon as possible. The client is offering a full time, permanent position with the ideal candidate having experience of working within a data management environment.

The Role

Key purpose of the role is to deliver strategic management of building safety, supporting the Head of Service in developing long terms plans to provide homes and services that put residents and communities first, and are fit for the future.

Key responsibilities will include but not be limited to:

• Lead and coordinate the development and delivery of a robust regime for building safety
• management and related compliance and performance reporting.
• Support the Head of Service in establishing overall asset strategies, investment profiles and option appraisals based on up to date, reliable building safety data.
• Coordinate the collection, management and use of building safety data to enable timely actions to be taken and compliance maintained.
• Work collaboratively with colleagues and other key enablers and partners to develop and deliver programmes of work, commissioning specialist input where required.

The Candidate

To be considered for this role you will require a Construction and Built Environment or Project Management: Degree level qualification or equivalent experience.

The below skills would be essential for the role:

• Relevant management level knowledge and experience of Compliance and Building Safety Regulatory Frameworks, British Standards and current sector best practice in social housing.
• Proven ability to coordinate the management of specialist building safety information, advice and support in social housing.
• Proven track record of data management, performance reporting, trend analysis and risk profiling.

The client is looking to move quickly with this role and as such are offering up to £55,267 per annum.

How to Apply

If this position sounds of interest, email a copy of your up-to-date CV to amy.dhawan@servicecare.org.uk or call Amy at Service Care Construction on 01772 208967 to discuss the vacancy in more detail.

Also, if this role is not of interest to you, but you are looking for new opportunities, please still get in touch as we cover all construction-related vacancies across the region.

Referral Bonus

If this role is not suitable for yourself, but you know someone who may be interested, please pass on their details, or forward these details to them. If they are successful in applying, you will receive a £250 referral bonus upon completion of an initial probationary period.

Job Title: Senior DevOps Engineer
Location: Leeds
Pay Rate: £750 per day (Inside IR35)

Company: Service Care Solutions
Contact: Lewis Ashcroft - Lewis.Ashcroft@servicecare.org.uk

Overview:
Service Care Solutions is seeking an experienced Senior DevOps Engineer to support the Digital Working Age Services team, particularly focusing on Universal Credit-one of the UK's most critical Government services. This is an opportunity to directly influence the core systems supporting millions in society. You will be a hands-on engineer and technical leader, responsible for designing, implementing, operating, and evolving new and existing services and infrastructure.

Role and Responsibilities:
As a Senior DevOps Engineer, you will:

• Work within a multi-functional agile delivery team, leading engineers and driving innovative solutions.
• Develop and maintain automated solutions to support quality, consistency, and reliability of critical services.
• Collaborate with cross-functional teams to deliver high-quality systems for agents and claimants.
• Provide technical expertise, mentoring and coaching other DevOps engineers.

Key Technical Skills:

• Proven experience in a DevOps environment, including Continuous Integration & Deployment.
• Strong Unix/Linux platform experience (preferably RHEL/CentOS) and proficiency in scripting languages (Bash, Python, Go).
• Expertise in cloud-based platforms, especially AWS.
• CI/CD pipeline implementation and maintenance (GitLab CI, Jenkins preferred).
• Skilled in Infrastructure as Code (Terraform, Packer, CloudFormation, Cloud-Init).

In addition, expertise in at least two or more of the following areas is required:

• Data Persistence: MongoDB/Atlas
• Messaging/Events Platforms: Kafka
• Observability Tooling: Prometheus, Grafana, Splunk
• Container Hosting Platforms: ECS/Fargate, Kubernetes
• Secrets Management: Hashicorp Vault, AWS Secrets Manager
• Identity Management: Entra ID, Keycloak
• Security: Cloud Security, CIS Benchmarks, DAST/SAST

Person Specification:
The ideal candidate will be adaptable, quality-driven, and strategically minded, with a passion for innovation and high standards in their work. A positive attitude, resilience under pressure, and strong interpersonal skills are essential for success in this role.

On-Call Requirement:
Due to the critical nature of these services, this role includes participation in a 24/7 on-call support rota.

Application:
If you're ready to take on a challenging role that directly impacts public services and improves the future for millions, please reach out to Lewis Ashcroft at Lewis.Ashcroft@servicecare.org.uk to discuss this opportunity further.

Support Worker Dewsbury- £11.68 ph

Typical Shifts are: 7.00am - 2.00pm, 2.00pm - 9.00pm & 9:00pm - 7:00am.

Join Voyage Care and Feel Valued, we reward your dedication with:
Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply)
Premium overtime rates at an additional £1 per hour (Ts & Cs apply)
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

We’re on the hunt for genuinely caring, hands-on Support Workers with a passion for enhancing the quality of life of the people we support. As a support worker with us you'll be helping people to gain more independence in their daily lives, whilst working within a dynamic team to support a fantastic group of people!

Our residential service in Dewsbury is a welcoming and friendly environment and you can be sure that no two days will be the same! You’ll be enhancing the lives of the people we support by teaching them new life skills, assisting with personal care, encouraging them to access their local communities, socialising and doing lots of activities. One day you could be out with the people we support in local cafes, the next you could be unwinding with them playing games, watching films or going shopping.

This is an amazing role for someone who is looking to really make a difference to someone's life and to help them grow in confidence and independence so that they meet their goals, whether this be making dinner by themselves or going on holiday.

Why choose us?

You don’t need to have experience to be a fantastic Support Worker, what you need is a passion for enhancing the quality of life for the people we support, a desire to learn and a genuine caring attitude.

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

We have a fantastic range of benefits for our staff and we offer sector leading career progression, so don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

Sandwell Academy

Intervention Centre Manager

Term-time only, full time, hours negotiable

Competitive, dependent on experience and hours

Are you passionate about supporting young people through challenging times? Do you have the resilience, empathy, and commitment to help students reflect on their choices and build positive pathways? Sandwell Academy is looking for a dedicated Intervention Education Centre (IEC) Manager to join our team.

About Us:
At Sandwell Academy, we are guided by our core values: be brave, be kind, be proud. We are committed to creating a supportive and inclusive environment that fosters growth, respect, and achievement for all students. Recently, our new welfare system has reduced suspensions by promoting restorative practices and targeted interventions. Our IEC Manager plays a key role in this approach, helping students reflect on their actions and supporting their reintegration into the classroom.

The Role:
As our IEC Manager, you will:
* Supervise and support students in the Intervention Education Centre, ensuring a calm, respectful, and structured environment.
* Work with students one-on-one to help them reflect on their behaviour and develop strategies for improvement.
* Support students on a reintegration plan, preparing them for a successful transition back into their regular classes.
* Organise work for students in line with their daily timetable, ensuring they stay engaged with their curriculum.
* Update Heads of Year on students' daily progress, providing essential insights for ongoing support.
* Collaborate with pastoral, welfare, and teaching teams to create individualised plans for each student.
* Maintain accurate records and communicate with staff, students, and parents regarding progress and support.
* Foster a positive, restorative approach to behaviour that aligns with our school values.

Who We're Looking For:
* We are looking for someone who:
* Has experience in a pastoral, behaviour management, or similar role within an educational setting.
* Demonstrates empathy, patience, and strong interpersonal skills.
* Can maintain a calm and positive approach when working with challenging behaviour.
* Has excellent organizational skills and attention to detail.
* Shares our commitment to fostering a positive school culture.

Join our team and help make a difference in the lives of our students.

For more information, and to request an application pack, please contact Paul Hunt at Hays Education on
T: 07921583731
E:

Closing date for applications: Monday 25 November 2024

Please also see our recruitment site for more information about working at Sandwell Academy:
https://webmicrosites.hays.co.uk/web/sandwell-academy/

Sandwell Academy is committed to safeguarding and promoting the welfare of children so you will need to take an Enhanced DBS Disclosure. We are committed to promoting Equal Opportunities and therefore only applications submitted on the Academy's application form will be considered.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Customer Service Advisor

Start date: 20th January 2025
£22,750, rising to £23,088 after successful completion of probation period
Littlehampton, West Sussex - close to public transport links and with a free car park
Permanent - Monday to Friday, 37.5 hours per week, 08:45am - 17:15pm, with occasional Early or Late shifts (Early = 08:00am - 16:30pm, Late = 10:00am - 18:00pm). There can be a little flexibilty around this,

Would you like to work within a rewarding and motivating customer service role, where you can make a difference to people's lives? We are currently supporting our client to grow their busy and well established Customer Service Team. Here you would be responsible for providing a high level of customer care to our client's customers and healthcare professionals. Our client provides vital medical products that help their clients to lead normal lives. They have been established for approximately 40 years and started as a family run business, who have maintained their focus on providing the best customer service, as well as looking after their own employees. Benefits of working for our client are as follows:

* Life Insurance Cover x10 Annual Salary
* Competitive full pension scheme of 8.5% employer contribution
* Employee cost of private healthcare covered with option to add
family members
* A comprehensive, embedded Employee Assistance Programme
* Access to a bespoke employee reward platform providing amazing perks such as discounts across major retailers and access to an online wellbeing Centre!
* 25 days annual leave, bank holidays
* 1 Me Day, 1 Volunteer day per annum
* Enhanced support on family friendly policy
* Flexible Working


The role:

This is a very busy and varied role, but the main priority will be to manage inbound and outbound calls and e-mails for clients and health-care professionals. This is an amazing opportunity to gain office experience, start a career in customer service and have the opportunity to progress.
You will need to be understanding, supportive and be able to be empathetic with customers.

Suitable candidates will:

Have good customer service skills, gained from any background
Be PC literate
Good communication skills, over the phone, face to face and via email

Should you require any support or assistance, please contact your local Gi Group office.

Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, pledge members for Neurodiversity in business, Disability committed members, Silver status pledge members for the Armed Forces Covenant, and Bronze trail blazers for Racial Equality matters.

Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website.

Proud member of the Disability Confident employer scheme

Business Support Assistant needed in Seaforth and Thornton, £12.51ph PAYE - RQ1375966

The successful applicant will have responsibility for providing business support for the team including: supporting the team with Liquid Logic database, typing, telephone duties, note taking in a variety of operational meetings, co-ordinating the gathering of information from other agencies to support the manager and any other admin duties within the team.

Work will be split over 2 family Centres, must be able to work at both locations as/when required, one based in Seaforth and other based in Thornton

This is a Full time role on a temporary contract basis

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to katie@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

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